# LogicBox Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is LogicBox the right CRM solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/114662/Logicbox/reviews

---

LogicBox

4.5 (48)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

* * *

Last updated March 13th, 2026

# Reviews of LogicBox

Ease of use

4.4

Customer Service

4.4

## Showing most helpful reviews

Showing 1-25 of 48 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dave L.  
Vice President  
  
Used the software for: 2+ years

### "LogicBox CRM"

July 22, 2016

5.0

We have enjoyed our relationship with Logicbox from the very beginning. The response time and communication on requests is very good. The folks at LogicBox try hard to understand our business and how we go about it so that product development is better focused. We never hesitate to recommend LogicBox to anyone when discussing CRM.

Review Source

MM

Mark M.  
CEO  
Construction  
Used the software for: 2+ years

### "Lives up to the name!"

July 20, 2016

5.0

As CEO of Red Rhino Leak Detection I was dead set on finding a software solution that would streamline our company. Im proud to say that the team over at Logicbox has done that and more! Their process is simple they dive into your company with spock like precision to understand your needs (probably better than you know them :) then they build a custom solution to meet them! If your an up and coming company looking for something more than a standard white label product than you would be crazy not to call the guys over at Logicbox to find out what they can offer you.

Pros

Customization and simplicity of having software built for your needs versus white label products that have a lot of clutter that you will never use as well as doesn't hit the mark.

Cons

periodic slow loading times on big reports... not sure theres a way around that.

Review Source

ER

Eric R.  
  
Facilities Services  
Used the software for: 2+ years

### "Logicbox mediocrity "

July 20, 2016

3.0

I use it for work everyday. For the most part it is a good program, but there are little details that would make it better.

Cons

It doesn't have a month view of the schedule.

Review Source

DS

David S.  
National Accounts Mgr.  
Hospital & Health Care  
Used the software for: 2+ years

### "D.Stuart/Kingsbridge"

July 27, 2016

4.0

User friendly, fairly easy to get up and running, unsure about value for the dollar as I am not involved in that end of the process. Still learning details on how to run specific reports, however the data is there to retrieve.

Pros

Easy of access to each transaction and list of total transactions

Cons

Some fundamental entries still need to be cleaned up, for instance, while entering a transaction and the vendor or client has not been entered previously, one must delete the transaction, go into the system and pre-enter the vendor/client information, then go back and enter the transaction. There should be a way to enter the client/vendor during the 'deal entry' process.

Review Source

EB

Eric B.  
Dispatcher  
Facilities Services  
Used the software for: 2+ years

### "Logicbox review"

July 19, 2016

4.0

I've been working with Logicbox for around 3-4 years now. I can't imagine doing business without it. As long as you have internet, Logicbox is at the tip of your fingertips ready to help you maximize productivity and efficiency for your business.

Pros

Everything is in one place: billing, service scheduling, customer databases, partner databases, employee stats and productivity, work history, etc... Whether working from a PC, ipad, or iphone, no matter where I am I can work.

Cons

It requires training on how to use it. In other words, it's not self-explanatory. You have to know the system well in order to maximize its effectiveness.

Review Source

BK

Brian K.  
Credit Analyst  
Banking  
Used the software for: 2+ years

### "Brian's review"

July 22, 2016

5.0

The software works great to track our front end business. We use it to track new credit applications.

Pros

The ease of use. It is easy to enter a new deal and it is easy to push information to the next person who needs to review the new lease schedule

Cons

I like the software and have nothing negative to say about it. They have customized it to our company to make it user friendly.

Review Source

NF

Nick F.  
Repair Technician  
Construction  
Used the software for: 2+ years

### "Logicbox is helpful because it makes my ipad a mobile office. "

October 20, 2017

4.0

Makes our job possible with less demands on the office

Pros

I love the portability of the software across multiple platforms. I can use it on my tablet, phone, and laptop.

Cons

For our business we input pictures for our customers and we have to upload each picture individually then only 3 per page. To put in 15 pictures takes at least 5 minutes, which seems crazy.

Review Source

JC

Jeana C.  
Director of Administration  
Facilities Services  
Used the software for: 2+ years

### "Impressed!"

July 19, 2016

5.0

I was never taught how to use Logicbox, but it was user friendly enough that I was able to figure it all out for the most part. Any issues that we've ever encountered have been remedied ASAP. And if ever we want additional functionality the Logicbox team has been brilliant and problem solving for us.

Pros

The Customer Support is phenomenal.

Cons

I just sat here for about 10 minutes trying to think of something I would classify as a Con and ultimately decided that if I couldn't come up with anything in 10 minutes, there must not be anything worth mentioning.

Review Source

TW

Tim W.  
Sr. Director of Operations  
Facilities Services  
Used the software for: 2+ years

### "Great service App"

July 21, 2016

4.0

This app has been very helpful to our company. We have been able to customize the app to fit our workflows and functionality. We have room to improve, and would like to see more "flare" in the design aspects, but the foundation is solid and has taken our company to the next level in the way we are able to track data and store information.

Pros

Customizeable

Cons

Lack of flare in the design and does not have the cleanest displays of data in our reports. Slower loading times, especially while operating outside of wifi.

Review Source

CW

Cory W.  
Technician Supervisor  
  
Used the software for: 2+ years

### "Organization At Its Best"

July 19, 2016

4.0

I use Logicbox through my work (Red Rhino Leak Detection), honestly it's a great program that not only keeps things organized but also keeps everyone on the same page instantly.

Pros

I enjoy being able to contact virtually anyone in our company throu it to keep them up to date, being able to contact company partners, on the same program still being able to manage my schedule and others.

Cons

Some times tracking down contact information can be a little convoluted.

Review Source

MD

Meghan D.  
Customer Service Engineer  
  
Used the software for: 6-12 months

### "Great Service!"

July 20, 2016

5.0

We have two separate sites created for a new product. The designers we worked with were easy to communicate with and responsive to our requests.

Pros

The software is detailed and useful

Review Source

NS

Natasha S.  
Estimator  
Construction  
Used the software for: 6-12 months

### "Logicbox"

March 26, 2018

4.0

Pros

Logicbox has a simple format layout. It is very easy on the eyes and makes it simple to understand what section you are looking at. You can follow leads and projects quickly. It is a good software to keep all team members up to date on each job.

Cons

The only concern I have with Logicbox is that it can be so customized to your company that it can make for a lot of extras. Sometimes when you have too much of a good thing it tends to get complicated.

Review Source

AH

Angela H.  
  
Import and Export  
Used the software for: 1-2 years

### "Logicbox CRM"

July 20, 2016

5.0

Flexible, customized CRM program that is easy to use and backed by great customer support. The program is very efficient and has the ability to integrate with other programs, such as warehouse management. It will definitely help facilitate customer communication and account management efforts.

Review Source

DW

Drew W.  
  
Construction  
Used the software for: Less than 6 months

### "Solid platform for Web-Based computing. "

July 19, 2016

5.0

I use it every day for recording findings of work I do in the field, billing customers, collecting payment, and sending out invoices.

Pros

Well laid out, easy to use.

Review Source

SM

Stephanei M.  
  
  
Used the software for:

### "LogicBox Software Experience"

September 27, 2016

4.0

We have a good working relationship with LogicBox and although we had challenges as we designed our platform, it came out in a way that is easy to use and navigate and fits the needs of our business very well. I would recommend them to anyone looking for a customized CRM experience.

Review Source

CD

Charles D.  
Accounts receivable Manager  
Import and Export  
Used the software for: Less than 6 months

### "Love this Product"

July 22, 2016

4.0

Respective to Collection work this product assists with supporting documentation and historical records

Review Source

NF

Nick F.  
Repair Technician  
Construction  
Used the software for: 2+ years

### "A mobile office for technicians "

October 16, 2018

5.0

Overall this system is incredible for our business. It saves so much time and provides so many resources. There are things they could do to make it more user-friendly, but we are happy with it.

Pros

Logicbox is customized for our specific needs in our field. We are able to provide customers with resources right away.

Cons

The software is not super customizable. We can only upload 3 pictures per page and then have to open another page to upload more pictures. It would save lots of time if we could just pick all the pictures for each job at once.

Review Source

CM

Chris M.  
Director of Technology Solutions  
Consumer Goods  
Used the software for: 2+ years

### "Custom CRM with Great Support!"

July 26, 2016

5.0

We have had a phenomenal experience with the team at LogicBox. They really listen and understand your needs and requirements for doing business in a rapid paced customer service environment.

Pros

The software is easy to use and very customizable. The team has a very positive, can-do attitude which is hard to find these days.

Cons

There is nothing that we did not like about the software.

Review Source

CG

Cheryl G.  
Customer Service Supervisor  
  
Used the software for: 2+ years

### "User Friendly Software"

July 21, 2016

4.0

Using this software for over 3 years now, it is user friendly and easy for new hires to learn. User tracking is something we check all the time to see who did what.

Pros

Ease of use, navigation and cloning ability for repeat customers makes adding a new order a breeze

Cons

Tasking feature could use some help, would love to have some color in the app

Review Source

MG

Matthew G.  
Leak supervisor  
Facilities Services  
Used the software for: 1-2 years

### "Logicbox rox!"

July 19, 2016

5.0

I use logicbox all day long for work. Rarely do I have functionally issues. The one or two I've had over the years has been resolved in minutes or by a simple log out and log back in.

Pros

The functionality of our page for work has all needed features at my fingertips. I'm an iPhone user and I like apple operating system for its simplicity. Logicbox has grown to be the other part of my preference when using software for work.

Cons

Sometimes is slows down on me but not often.

Review Source

CM

Christopher M.  
Owner  
Medical Practice  
Used the software for: 1-2 years

### "easy for people who aren’t already familiar with this kind of software "

October 10, 2017

5.0

Great great stuff

Pros

So easy to use I was easily using this within minutes an I’m bad at these programs it was so easy o use I love it

Cons

Nothing really this software is awesome I wish the home page or control panel could be a little better.

Review Source

NH

Neha H.  
Business analysis  
Mechanical or Industrial Engineering  
Used the software for: 1-2 years

### "review for logicbox"

February 15, 2017

4.0

It offers a suite of standard CRM functions that can be configured to incorporate, and automate, the unique processes and workflows of a company, creating a single, integrated system that streamlines operations and increases efficiency.

Pros

It offers a suite of standard CRM functions that can be configured to incorporate, and automate, the unique processes and workflows of a company, creating a single, integrated system that streamlines operations and increases efficiency.

Review Source

CA

Carl A.  
IT Director  
Import and Export  
Used the software for: 2+ years

### "Positive Review for LogicBox"

July 20, 2016

5.0

We have been using LogicBox as a CRM tool integrated with our warehouse management system for our Call Center. We have asked LogicBox to make numerous enhancements and modifications and they have done an excellent job doing so.

Pros

Ease of use and excellent team at LogicBox

Cons

No complaints

Review Source

MC

Michael C.  
Repair tech  
Facilities Services  
Used the software for: 6-12 months

### "Pretty good software"

July 19, 2016

5.0

It is a good product. I use it every day for work and it's quick and easy. It allows me as a field tech to easily communicate with the office instead of calling them a hundred times a day.

Pros

It allows us all to be on one network and coordinate easily.

Cons

Could be more user friendly when it comes to the actual interface. It takes a while to get used to and if you don't input things in just the right order it will erase everything and you have to start over. We use iPads so I don't know if it's just the apple software or logic box.

Review Source

RB

Rhonda B.  
Customer Service Representative  
  
Used the software for: 2+ years

### "User Friendly Software"

July 19, 2016

5.0

I went to work for another company that did not use Logicbox software for scheduling and order entry. I could not wait to come back to my former employer partially because of the ease of the system. It is user friendly.

Review Source

Similar Products

Featured