--- title: "Centaur TBMS Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Centaur TBMS Software - reviews, pricing plans, popular comparisons to other Travel Agency products and more." source_url: "https://www.capterra.com/p/11471/Centaur-TBMS/" page_type: "product" language: "en" --- # Centaur TBMS Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Centaur TBMS ## What is Centaur TBMS? Centaur Travel Business Management System (TBMS) is designed to meet the operational requirements of escorted, FIT, package and cruise tour operators of any size. The platform comes standard with more than 18 different web-based modules that are fully integrated to support the most demanding end-to-end back office process and workflow requirements. Centaur TBMS is offered on a transaction based licensing model with free platform upgrades and no limitation on the number of users per company. ## What is Centaur TBMS used for? [Tour Operator](https://www.capterra.com/tour-operator-software/)[Travel Agency](https://www.capterra.com/travel-agency-software/) Top alternative Featured Overall rating Based on 12 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Centaur TBMS?[Manage this product listing](https://www.g2.com/products/centaur-tbms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Centaur TBMS 4.8 (12) VS. [4.5 (19)](https://www.capterra.com/p/135112/TravelWorks/reviews/) Starting Price Contact vendor Starting Price $145 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (12) Ease Of Use 4.5 (528) Value For Money 4.7 (7) Value For Money 4.6 (502) Customer Service 5.0 (12) Customer Service 4.8 (522) ## Centaur TBMS alternatives Highest Rated [WeTravel](https://www.capterra.com/p/163474/WeTravel/) [4.8 (528)](https://www.capterra.com/p/163474/WeTravel/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/163474/WeTravel/) [Perk](https://www.capterra.com/p/171040/TravelPerk/) [4.7 (425)](https://www.capterra.com/p/171040/TravelPerk/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/171040/TravelPerk/) [Lanes & Planes](https://www.capterra.com/p/183676/Lanes-Planes/) [4.6 (685)](https://www.capterra.com/p/183676/Lanes-Planes/reviews/) Starting price $95.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/183676/Lanes-Planes/) [Ezus](https://www.capterra.com/p/190113/Esus/) [4.7 (61)](https://www.capterra.com/p/190113/Esus/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190113/Esus/) [View all alternatives](https://www.capterra.com/p/11471/Centaur-TBMS/alternatives/) ## FAQs about Centaur TBMS Overview ### Which roles and teams benefit most from Centaur TBMS? Centaur TBMS is most used by executive leaders, operations managers, finance administrators, and client service teams that oversee complex travel or tour businesses. Presidents, COOs, and executive directors use it for business visibility and coordination, while IT, customer experience, and client services leaders rely on it to streamline bookings, administration, and service delivery. Answer based on 10 reviews Overview ### What company size and specific industries is Centaur TBMS built for? Centaur TBMS is designed for businesses of all sizes in the travel industry. It suits small agencies, mid-market operators, and larger travel companies that need support for client management, accounting operations, tour packages, and related travel business tasks. Features and Usability ### What are the key features of Centaur TBMS? Centaur TBMS offers reservation management, central reservation system, channel management, and booking management for travel operations. It also includes CRM, customer database, calendar management, itinerary creation, payment processing, invoice management, and reporting & statistics, plus API and third-party integrations for connecting external systems. Integrations ### Which third-party tools and platforms does Centaur TBMS integrate with? Centaur TBMS integrates with 9 third-party tools, including Amadeus, Chase Software, HubSpot Marketing Hub, PayPal Commerce Platform, Sage 200, Salesforce Customer360, SendGrid, Twilio Flex, and ePay. These integrations cover travel, CRM, accounting, payments, email, and communications. Getting Started and Support ### What training and onboarding options does Centaur TBMS offer? Centaur TBMS provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided instruction, while documentation and videos offer self-paced reference and walkthrough materials for learning system features and setup steps. Getting Started and Support ### What customer support options does Centaur TBMS offer? Centaur TBMS provides email/help desk support and phone support for customer assistance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so only the listed channels can be confirmed. ## Features AI summary Based on 973 Travel Agency reviews Capterra data shows that buyers of tour operator software rank the following features as their top priorities: - **Booking Management** (**56%** of reviewers rated this feature as critical) - **Reservations Management** (**53%**) - **Payment Processing** (**53%**) Centaur TBMS supports all three of the features reviewers value most: **Booking Management**, **Reservations Management**, and **Payment Processing**. Together, these capabilities help businesses manage tour bookings, keep reservation details accurate, and handle customer payments in one system, allowing teams to run daily operations more efficiently and deliver a more organized booking experience. Activities Booking Allows businesses to offer customers reservations for a variety of activities. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Booking Management Create, update, and manage bookings, itineraries, and reservations Calendar Management Track and manage schedules and meetings via an integrated calendar Central Reservation System Update and maintain information on inventory and rates to manage guest reservations in real time Centaur TBMS 41 features ### All Features - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Central Reservation System: Update and maintain information on inventory and rates to manage guest reservations in real time - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Client Management: Manage contact details and communication with clients - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Inventory Management: Track and manage inventory levels to maintain proper supply - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Itinerary Creation: Planning and organizing a detailed schedule or plan of activities for a particular event, trip, or project - Multi-Currency: Manage and handle various international currencies - Multi-Day Booking: Bookings that last more than one day - Multi-Language: Manage and support multiple languages - Package Creation: Sell multiple products or services together, as a set - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Pricing Management: Tool used to determine accurate pricing and product eligibility for borrowers - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Resource Management: Process of planning, scheduling and executing the optimal and effective use of human capital across projects - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Vendor Management: Ability to track and store all vendor-related information, such as contacts, services offered, terms, etc. - Waiver Management: Process of collecting, storing, and tracking signed waivers to reduce liability and inform participants of risks - Website Management: Built-in website builder or integration with third-party site --- Features 4.6 (8) 4.6 Based on 8 reviews ## Pricing Value for money 4.7 (7) Value for money 4.7 (7) 4.7 Based on 7 reviews ## Integrations [ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ PayPal Commerce Platform](https://www.capterra.com/p/179252/PayPal-Checkout/)[ Chase Software](https://www.capterra.com/p/206180/Chase-Software/)[ Sage 200](https://www.capterra.com/p/227604/Sage-200cloud/)[ Salesforce Customer360](https://www.capterra.com/p/10017314/Salesforce-Customer360/)[ Twilio Flex](https://www.capterra.com/p/223888/Twilio-Flex/)[ Amadeus](https://www.capterra.com/p/209031/Amadeus-9/) ## Support, customer service and training options Customer Service 5.0 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (12) 5.0 Based on 12 reviews ## User reviews Overall rating 4.8 Based on 12 reviews Filter by rating 5(9) 4(3) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SS Sarah S. VP, Finance and Administration Leisure, Travel & Tourism ### "Full-featured tour operator system covers many functional areas" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 8, 2021 Centaur is structured well for our business, that has several tour product lines and call centers, each with different logos/branding and policies for different sponsoring partners. The “Companies” feature in Centaur let us slot that right in. It can even support multiple merchant credit card accounts, setting up the logic to route the payments to the right processor depending on the brand settings. But even for a tour operator with a single product line, it’s well suited. Its web sales and booking module is robust and easy to deploy – and they can customize it to your needs too. Travelers can enroll, fill out travel forms, receive their final invoice and pay online as well. We’ve been using it for almost three years, deploying more features in stages. The development and support is much quicker than the usual web development cycle, and they have come up with solutions to all our challenges. Most standard support requests and changes are done by the next day. They make periodic system enhancements so the technology stays current. Pros It’s a breeze to set up repeat departures without duplicate data entry, and to copy standard supplements and standard tour information (like cancellation policies) across the system without setting them up again for each departure or tour concept. Everything is structured to cut way down on data entry. Making reservations is straightforward and quick. Centaur lets you have a library of custom merge emails/letters we send to travelers and inquirers, and for online customer interaction, they can enroll, pay, and fill out forms securely online, all integrated to their booking record. It generates a web booking module for each tour, which supports different logos/brands, and also can function as a content manager to present the tour itinerary, photos and other marketing text on web pages – all fed from the Centaur backend. We’ve also integrated just the booking module into existing web pages as well. Supports cruises with multi decks and cabin categories. Financial functions and reports structured the way we need. Cons I’d like to be able to make changes to templates and reports myself, and to import new travelers lists ourselves, rather than have the support team do it – but understand the reasons they don’t want users making structural changes that can mess things up. Wish it allowed for more than one main tour price per occupancy type. We deal with that with supplements to adjust the main price if needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KD Kate D. Director of Client Services Leisure, Travel & Tourism ### "A Great Unified Solution for Reservations and Guest Services" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 29, 2021 Overall, it has been a pleasure working with the Centaur team. As has been mentioned in other reviews, the team is very responsive, and requests are addressed quickly and professionally. We have been impressed with how open the team has been to our requests for modifications, and we've felt very well supported when we encounter a challenging situation that requires collaborative problem-solving. It's been fun watching the system evolve over the past few years, and we're looking forward to more great additions in the near future! Pros My team of Reservation Agents and Guest Service Advisors use Centaur on a daily basis for our packaged educational tours, and we're very happy with its broad functionality. What we like best about Centaur is that we can communicate with travelers from within the reservations system quickly and easily using templated documents that allow for considerable customization. The online booking function is also a welcome upgrade from our previous system, which did not have that capability. Finally, the large amount of general information that can be stored on the backend of the system for our reservation agents to access has allowed us to sunset a database that was previously used solely for this purpose. Cons Every now and then a glitch will pop up that requires some quick action, but this happens infrequently, and it's to be expected with any evolving software system. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LG Leslie G. Executive Director Leisure, Travel & Tourism ### "Centaur has been an excellent partner for our non-profit organization!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 January 6, 2021 Positive experience working with the Centaur team. Enjoy the features that it offers for both our staff and for our travelers. The system is both straightforward and user friendly. Pros Customizable reports, team is very helpful and provides prompt feedback when we inquire about a solution to an issue, tickets answered in 1 business day and even if the issue is not solved the team writes to let us know they are working on the issues, constantly improving the system, cater to our needs when we want to adapt or improve something Cons As with all software, sometimes there are spontaneous glitches in the system, when something is changed on one report or in one area it is not always immediately updated in another essential location. Again, this is to be expected in a complex software that has been highly customized to fit our needs. Some tasks are only able to be completed by the Centaur team and not our staff resulting in a delay in completing the task (as the typical response from the team is 1 business day later). But overall delay is minimal. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CE Claire E. Customer Experience Manager Education Management ### "Centaur TBMS" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 January 5, 2021 We have been fairly satisfied with our experience with Centaur TMBS, and love that they are constantly working to improve the system to better assist their customers. Pros Xperitas has used Centaur for over 3 years now and we have been pleased with the service and functionalities of the system. Centaur is a wonderful travel database that has provided our organization with many different customized reports and features. The team responds to our inquires in a timely manner, and usually fix the issue or assist us by the following business day after the inquiry has been made. There have been many improvements and advancements made to the system over our time working with them, and our organization has benefited greatly from the system updates. Cons There are a few features that have an extra step involved and could be improved to increase the productivity of the system. Also, there have been many times where glitches in the system occur, and a reason for the glitch is not provided. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LS Lauren S. Senior Director Lifelong Learning and Travel Higher Education ### "Invaluable and Powerful Tool" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 April 29, 2020 We especially like the fact that we are able to access Centaur in the cloud and that it's security features are strong enough to meet our organizational IT requirements. Working with the Centaur team has been a good experience; they were very open to making improvements to serve our needs, and they are constantly upgrading the platform with valuable features. Pros Centaur has enabled our team to work collaboratively and efficiently on running a travel program for our alumni. It offers a wide variety of technical tools that help us plan, price, sell and track trips. It's many reports help us manage our work flow and communications with travelers, while also monitoring important financial metrics. It has been very powerful in transforming the way we work and it has made us not only more effective at serving our travelers but also more productive. Cons There were technical challenges in the process of developing our Centaur instance and tailoring it to our business. Learning to use it and customizing it to our needs was also difficult, however, once we passed that hurdle, we have found it to be worth all of the effort. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. SU Steven U. Owner Leisure, Travel & Tourism ### "Centaur is the premier Tour Operator software reservation solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 22, 2019 We started with Centaur in 2010 and and since that time we have been very pleased. If there is ever a glitch, it's itrack software allows us to report the issue, and the Centaur team responds quickly...often within 24 hours. In my dealings with other tour operators, I think most will agree that Centaur is the premier solution for tour operators. I also think their pricing structure is very fair. We are pleased! Pros We have asked Centaur over the years for customized solutions, and they team at Centaur never balks at what we need. To give an example, all of our accounting is done by tour end date. Centaur adapted the reporting that we need to accommodate that need. That's just one of many examples where they have been willing to work with us. Cons I can't comment as much on the marketing side as we use a different data base solution, but from the Reservations side, and for the operations reports we need, Centaur fits the bill. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AS Angela S. ### "Centaur Use and Flexibility" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 April 6, 2017 The team has been great in taking our ideas and making customized forms and screens for our business. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BC Bob C. ### "Group Travel Software Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 29, 2017 Centaur has really enabled our staff to manage a lot more business and added the needed transparency to our team to have access to all available tours and their associated bookings. Centaur has been flexible and responsive to our specific company needs and finds a way of accomplishing what our customers demand. Also added customer specific Online Booking portals to co-brand our individual tours to our customer's members while still rolling up all of the bookings to our overall tour departure dates for al co-branded sites. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SI Stewart I. Director of IT ### "Responsive Team Provides Custom Solutions" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 9, 2015 Our reservations system has necessarily evolved over the many years we've been with Centaur, and the team has been highly responsive in working with us to customize and develop new solutions to meet our changing business needs. Whether it's creating tailor-made marketing and operations reporting tools, growing our ecommerce capabilities, or periodically updating the system with (unasked for) functional and interface improvements, the team impresses with its "can-do" attitude, timely responses, and effort to consistently, proactively improve its product. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BG Barry G. President ### "Evaluatopn of our experience as client of Centaur TBMS" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 9, 2015 Our Company has been using the Centaur System for ten years. While no system is perfect, Centaur has upgraded there system consistently, and has been responsive to our needs. They have proven to be a reliable supplier and we wholeheartedly recommend their services. - Barry Gerber, President, THE Travel Authority, Inc., Bensalem, PA Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/11471/Centaur-TBMS/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.