PaperSave

Pros: Definitely the customer support. Their support engineers are wonderful! I also love that we can look at an invoice from anywhere, that site directors can leave comments and that there is a web view available. We can also add files to our journal entries and vendor records.

Cons: Sometimes it requires a lot of clicking! This is not a problem for me, but some of the staff members using PaperSave have trouble because of their low internet speed at their work site..

We had to get new scanners that were TWAIN compliant, which was an added expense.

Overall: A complete audit trail of approvals; better, clearer communication; much less paper to sort on my desk, as invoices are now either emailed to me or not crossing my desk at all.

Pros: I liked the fact that you could have many different users at many different levels with different levels of approvals. I loved that the product synched with our accounting software so we did not have to manually attach invoices in the accounting software. It is also great to search and run queries to see where an unpaid/unentered invoice is at any point in the process.

Cons: There is a lot of sorting up front. It would be great if the system was smart enough to scan the bills and sort them automatically based on different criteria that is located on the invoice.

Comments: The best thing about PaperSave is that there are 3 Solutions rolled into 1, i.e.

Document Management + Electronic Workflow + Transaction Automation.

Moreover, it is Integrated with Microsoft Dynamics GP, AX, SL, & CRM and Blackbaud's solutions like RE, FE, EE & CRM

Comments: We bought PaperSave to add onto our Blackbaud Raisers Edge.

It feels like its a web based company with everyone working from home. Nobody ever answers their phone and take long to call you back. Its always bad to deal with a company without a building and people who answer their phones.

One month after install the database gets "corrupted" according to them. They say its our version of SQL. But they knew what version we had when THEY installed it and never mentioned it.

If it were up to me I'd never do business with companies like this.

Comments: I wand to save the paper and move the file or document through electronically web based ASP.Net C# application can be easly modified source code

Pros: Not much to like. Wish we had picked another program. Thought this would save both time and paper but has accomplished neither.

Cons: Overly complex. Ridiculous number of steps. Not intuitive. Staff needs lots of IT help. No one can learn it by rote.

Comments: User friendly , Times Saving , High Availability and great customer support !!!