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PaperSave

Reviews of PaperSave

4.2 (17)
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Provider data verified by our Software & Services Research team, and reviews moderated by our Reviews Verification team. This page was last updated on May 26th, 2024.
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PaperSave Reviews

Showing all 17 reviews
Overall
4.2
Ease of Use
4.2
Customer Service
4.4

About PaperSave

PaperSave by PairSoft is a complete AP Automation and Document Management solution that natively integrates within Microsoft Dynamics GP and 365 BC, Sage Intacct, and Blackbaud Raiser's Edge/Financial Edge NXT. Key features: -> Eliminate manual data entry with up to 100% accurate OCR -> Stress-free audits with easy report downloads -> Optional integrated digital payments -> No extra licenses required to view or approve invoices -> Out-of-the-box and customizable AP workflows Learn more about PaperSave

Pros

  • Overall it's a great product and the customer service is awesome.

  • I loved that the product synched with our accounting software so we did not have to manually attach invoices in the accounting software.

  • The best thing about PaperSave is that there are 3 Solutions rolled into 1, i.e.

  • Excellent Document Management with Workflow and Automation.

Cons

  • When a change is needed it is very hard and cumbersome to deal with. I think it could also be expanded to include more workflows than what is currently allowed.

  • The initial integration was problematic, we spend so much time on integration. Additionally it was hard to get used to with the features of the system at the start.

  • The software integration within our institution can get clunky at times. For example, sometimes I drop a file into the papersave folder and it doesn't show up when I open the software.

  • Its always bad to deal with a company without a building and people who answer their phones. One month after install the database gets "corrupted" according to them.

Showing Most Helpful

Showing 17 of 17 reviews

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Verified Reviewer
Database Coordinator
Higher Education, 1,001-5,000 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
December 4, 2023

"Space saver"

Overall: Overall it's a great product and the customer service is awesome!

Pros: The ability to store any type of documents and the ease of creating a document type so that it's attached to the proper place on a record. Also being able to redact sensitive information within the software is an added bonus.

Cons: The limitations of licensing in the hosted version of PaperSave is the only feature that creates conflicts when more people need access than what we have licenses for.

Reasons for Choosing PaperSave: PaperSave integrated with our donor database seamlessly and that was the biggest bonus.
Jennifer V.
Product Owner
Computer Software, 201-500 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
February 8, 2021

"PaperSave helps us to manage our documents in an integrated way"

Overall: PaperSave provides us a turnkey and cost effective solution for document management which helps us to reduce our company document management costs dramatically.

Pros: PaperSave provides an end-to-end cloud solution for document management and reduces our recurring costs for document management.

Cons: The initial integration was problematic, we spend so much time on integration. Additionally it was hard to get used to with the features of the system at the start.

Switched From: Virtual Cabinet
Reasons for Switching to PaperSave: PaperSave was definitely a more cost effective solution with better features.
Ara H.
Director of IT
Hospital & Health Care, 1,001-5,000 employees
Used the software for:
Overall Rating
2.0
Ease of Use
3.0
Customer Service
1.0
Reviewer Source
Source: Capterra
January 30, 2015

"PaperSave may be a good product but support is MISERABLE!"

Overall: We bought PaperSave to add onto our Blackbaud Raisers Edge. It feels like its a web based company with everyone working from home. Nobody ever answers their phone and take long to call you back. Its always bad to deal with a company without a building and people who answer their phones. One month after install the database gets "corrupted" according to them. They say its our version of SQL. But they knew what version we had when THEY installed it and never mentioned it. If it were up to me I'd never do business with companies like this.

Christy H.
Director of Admin Services
Restaurants, 5,001-10,000 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
3.0
Features
3.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 15, 2024

"Papersave Pros and Cons"

Pros: We like the drag and drop of invoices into the workflow. It is easy to code and make changes to coding and drop into our GL system.

Cons: The administrative side regarding setting up the workflows is not easy to manage. When a change is needed it is very hard and cumbersome to deal with. I think it could also be expanded to include more workflows than what is currently allowed.

Vendor Response

By Pairsoft on May 17, 2024
Hi, Christy - thanks for your feedback! We've made strides on workflow configurations. We'll have your Account Manager reach out to discuss potential options. Thanks again.
Jennifer D.
Fiscal assistant
Non-Profit Organization Management, 201-500 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 15, 2024

"Papersave User"

Overall: We are happy with the product. Invoice processing is much quicker then using paper and email.

Pros: We have multiple locations so this product makes getting approvals more streamline.

Cons: It can be glitchy from user to user. Support is very helpful.

Vendor Response

By Pairsoft on May 20, 2024
Thanks for your feedback, Jennifer! We appreciate hearing about your experience with multiple locations and are glad our Support team is always there to help.
Stephanie S.
Finance Director
Mental Health Care, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
May 15, 2024

"Papersave for AP"

Pros: The Workflows for invoice approval are great for using with multiple managers and directors needed to approve all of the different types of invoices.

Cons: Scanning different types of support documentation

Vendor Response

By Pairsoft on May 20, 2024
Thank you for your review, Stephanie! We always appreciate feedback, especially about our powerful workflows.
Lynne R.
Business Manager
Education Management, 201-500 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 15, 2024

"Ease of Use - Workflows"

Pros: Workflow management throughout the organization reducing time and resources

Cons: Nothing - the product is superior and has a great partnership with ERP - Blackbaud.

Vendor Response

By Pairsoft on May 20, 2024
Thanks for your feedback, Lynne! We always love hearing about how our longtime Blackbaud partnership benefits users — much appreciated!
Kim B.
Acct
Education Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
May 8, 2024

"PaperSave Ease"

Pros: Liaison to our Accounting software which creates a paperless environment and easy inoive/backup lookup

Cons: Rarely but duplicate invoices are not caught

Vendor Response

By Pairsoft on May 9, 2024
Thanks so much for your review, Kim! We pride ourselves on ease of use for our customers. Much appreciated.
Emily P.
Director of Finance
Medical Practice, 501-1,000 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
8/10
Reviewer Source
Source: SoftwareAdvice
August 8, 2017

"Great way to manage workflow "

Pros: I liked the fact that you could have many different users at many different levels with different levels of approvals. I loved that the product synched with our accounting software so we did not have to manually attach invoices in the accounting software. It is also great to search and run queries to see where an unpaid/unentered invoice is at any point in the process.

Cons: There is a lot of sorting up front. It would be great if the system was smart enough to scan the bills and sort them automatically based on different criteria that is located on the invoice.

Eduardo D. avatar
Eduardo D.
Director of Partnerships
Music, 51-200 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
4.0
Features
4.0
Likelihood to Recommend
7/10
Reviewer Source
Source: Capterra
June 17, 2020

"It's title says it all"

Overall: It was a slow adaptation, but overall it's been a positive change in our organization. We've drastically reduced the amount of paper and ink waste in our building. If that was the only thing gained, then I'll take it.

Pros: It simplifies the invoice process dramatically by making the internal process digital. For our finance team, it helps them be more efficient knowing that invoices are coming in with the proper information filled out.

Cons: The software integration within our institution can get clunky at times. For example, sometimes I drop a file into the papersave folder and it doesn't show up when I open the software. When I need additional approval on items, it'll only sometimes email my superiors that they have pending items in their box. These small examples slow down the process a bit and need to be worked out, but it might be something on our end.

Hope C.
Finance Specialist
Non-Profit Organization Management, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
4.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
August 15, 2017

"We have 4 locations and use PaperSave to facilitate remote invoice approvals between the directors."

Overall: A complete audit trail of approvals; better, clearer communication; much less paper to sort on my desk, as invoices are now either emailed to me or not crossing my desk at all.

Pros: Definitely the customer support. Their support engineers are wonderful! I also love that we can look at an invoice from anywhere, that site directors can leave comments and that there is a web view available. We can also add files to our journal entries and vendor records.

Cons: Sometimes it requires a lot of clicking! This is not a problem for me, but some of the staff members using PaperSave have trouble because of their low internet speed at their work site.. We had to get new scanners that were TWAIN compliant, which was an added expense.

Danielle B.
Data and Operations Coordinator
Higher Education, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
May 15, 2024

"PaperSave is integral to our workflows!"

Pros: PaperSave is easy to use, integrates with Raiser's Edge easily, and makes it possible for our advancement team to see all donations and paperwork on their own.

Cons: I haven't run into many cons - whenever I've run into issues, their customer service always gets it solved quickly.

Vendor Response

By Pairsoft on May 17, 2024
Thanks for your review, Danielle - we really appreciate your feedback!
Brae C.
Geriatric Specialist
Used the software for: 1-2 years
Overall Rating
2.0
Ease of Use
1.0
Features
1.0
Value for Money
1.0
Reviewer Source
Source: Capterra
December 18, 2017

"fPaperSav, has caused widespread discontent in our agency. "

Pros: Not much to like. Wish we had picked another program. Thought this would save both time and paper but has accomplished neither.

Cons: Overly complex. Ridiculous number of steps. Not intuitive. Staff needs lots of IT help. No one can learn it by rote.

Malik M.
Marketing Manager
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Reviewer Source
Source: Capterra
November 12, 2013

"Excellent Document Management with Workflow and Automation"

Overall: The best thing about PaperSave is that there are 3 Solutions rolled into 1, i.e. Document Management + Electronic Workflow + Transaction Automation. Moreover, it is Integrated with Microsoft Dynamics GP, AX, SL, & CRM and Blackbaud's solutions like RE, FE, EE & CRM

Renee W.
Senior Program Manager
Education Management, 11-50 employees
Used the software for: Less than 6 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
4.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
September 24, 2020

"PaperSave"

Overall: PaperSave has made processing invoices much easier!

Pros: PaperSave is really easy to use. It has made processing invoices much easier for our program. I really like it.

Cons: It took us a while to start using the program. Sometime it takes a while for invoices to come through.

amjad G.
Web
Used the software for:
Overall Rating
3.0
Ease of Use
2.0
Customer Service
3.0
Reviewer Source
Source: Capterra
April 7, 2015

"Amjad Gillani"

Overall: I wand to save the paper and move the file or document through electronically web based ASP.Net C# application can be easly modified source code

Sharad S.
Used the software for:
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Reviewer Source
Source: Capterra
July 24, 2014

"Best Document Management System"

Overall: User friendly , Times Saving , High Availability and great customer support !!!