Eventbrite

Eventbrite


4.5 / 5
1668 reviews

Who Uses This Software?

Eventbrite lets businesses all over the world plan, promote, and sell out events of all kinds. Our event management software makes it easy to set up an event and manage registrations online.


Average Ratings

1668 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Eventbrite
  • www.eventbrite.com
  • Founded 2006
  • United States

About Eventbrite

Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel their passions. From workshops to concerts to conferences to world-renowned film and music festivals, Eventbrite houses events of all shapes and sizes. Eventbrites powerful platform, which can be accessed online or via mobile apps, scales from basic registration and ticketing to a fully featured event management platform.


Eventbrite Features

  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback
  • Attendee Management
  • Badge Management
  • Conferences/Conventions
  • Exhibit/Vendor Management
  • Gamification
  • Room Block Management
  • Social Media Promotion
  • Sponsorship Management
  • Surveys & Feedback
  • Ticketing
  • Volunteer Management
  • Weddings/Parties
  • Barcode / Ticket Scanning
  • Box Office Management
  • Concessions Management
  • Customer Database
  • Event Management
  • Fundraising Management
  • General Admission
  • Kiosk Ticketing
  • Mobile Ticketing
  • Online Ticketing
  • Onsite Ticketing
  • POS
  • Print-at-Home
  • Reserved Seating
  • Season Tickets
  • Ticket Brokering
  • VIP & Discount Tickets

Eventbrite Reviews Recently Reviewed!


Entreflow Consulting Group's use of Eventbrite

Apr 17, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The top feature for Eventbrite is that it's really easy to track events and the attendees that are coming to your events. You can create an event very easily, share it across multiple platforms, there's a direct link to your Facebook business events page from Eventbrite. Making it super easy to get the word out.

You can track the events that are sent out and how people found your event so you can get a sense of where people are looking to find out about events and then put your efforts into advertising in those channels later on.

You can print name tags which is really awesome, so if you have an event where you want to everyone to wear name tags, rather than getting everybody to write them out when they can show up and you already have them printed.

And then finally, there is a huge audience that uses Eventbrite, so you'll find that getting the word out is a lot easier. People will do a search for types of events like yours, find your event, and show up which is great because you had to work very little to get them to come to your event.

Cons: So, some of the requested features; we would like to see more customization in the actual Eventbrite page itself and as well the emails that are sent out to your invitees. So at the moment, I think there's only two templates and you can't really do much to change the look and feel, or the text within it, so it would be great to be able to customize those features a little bit.

Overall: It's good for anybody that's organizing an event obviously, the nice thing about Eventbrite is that it's free to use long as you're not charging for the event. There is a fee if you are charging for the event so the fees are 2.5% plus 99 cents transaction fee. So that's a service fee to Eventbrite for using their platform. Again, this is only if you're charging for the ticket, and then if there's a credit card use, then the credit card fee is 3.5% which is quite high, but when you factor in the time to chase attendees for invoice payments it's kind of a no brainer

From an implementation perspective, it's super easy to use, you just have to sign up and then build out your event page. The usability is super easy peasy, there are some options that take a little longer to get used to, but overall it's quite easy to use.

Capterra loader

State of the Art Event management

Nov 24, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I used Eventbrite a couple of times when booking events for myself or colleagues. It was simple, easy, had the information I was looking for where I expected it to be and all (comprehensive) steps that led me through researching the event (MTP Hamburg) to choosing what I specifically wanted to finalizing booking completely without any hassle. A while later I had to organize an Event myself and remembered my positive experience as a user, which I wanted to provide to attendees of my event as well. It was then, that I realized how much this has to do with the way you setup an event from inside Eventbrite. There is a verry good guide for setting up events and a step by step tour for beginners. There also are recommendations about what to do when and what information might be expected by potential attendees. I liked the basic support which was included as a beginner. Also, there are areas where Eventbrite clearly draws a line regarding its functionalities and forwards you to connected third party services (as for example if you want super fancy badges or have more esoteric data mining procedures in mind regarding your attendees data). As a newbie to event management AND Eventbrite in particular I was also happy about the broad spectrum of FAQ and help videos. I was very happy to be supplied with a solution that provided me with high quality, easy to use features and was free to use for my non-profit event on top of it.

Cons: Speaking of FAQ and learning how to use Eventbrite it is true that there is a lot of material available online. Sadly there is also light and shadow to this. Some of the explanations I found online were clearly dated and others did either not cover the specifics of the topic I needed (recommendation / invitation based multi stepp application requests) or referred to things which had been changed in the past. Also the Options for the design and look of the Event Homepage were limited. These aren't necessarily bad things only. BEing forced to stay with a simple (but still beautiful) Layout as well as required to go with a simpler application process then I imagined in the end turned out to be good as it simplified things and allowed me to concentrate on matters more central to the event I was planning. It just needed some letting go first and willingness to do it differently than I first had imagined.

Overall: The event I attended which was managed via Eventbrite hat serval hundred attendees. From a visitors perspective anything worked flawlessly and smooth. The event I set up was a lot smaller but also worked out great from an organizers point of view. I am confident Eventbrite played a central role to this as it streamlined the organisation and the preparation as well as positively supported the execution of the events. Eventbrite is a modern, fast and anticipating web application that is easy to use and works for teams colaborating in organizing small and obviously medium to large sized events. It also funnels some of your more exotic ideas about how your event should work down a reasonable lane, which is healthy, es pecially for newcomers and the less experienced. I simply can recommend Eventbrite and will use it again for our followup event(s) in 2019.

Solid Event Hosting Option With a Few Quirks

Jan 26, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

4 / 5
Value for Money

Comments: With a large number of "event applications" out there, Eventbrite has found its way to the top of that list thanks mostly to their easy to use interface and well thought out back-end that not only covers all of an event host's bases but also integrates with other areas of their marketing. Free to anyone who isn't requiring payment for tickets, Eventbrite makes it easy to quickly put together a good looking registration page fast, without the hassle of payment or subscriptions. The paid feature for anyone requiring ticket fees is a little more rigid in how the user can collect it's money which can make it a little tougher to work with depending on how badly you need the revenue from your ticket sales. The payment processing fees are still reasonable, though.

Pros: -Powerful system that provides a large number of great features (creating, promoting, tracking, checking-in, analyzing) for free -Event page creation is quick and easy. If you want something simple, you can be done in minutes. If you want to customize different areas of the design and registration process, you have that ability as well. -Integrations with outside marketing platforms like HubSpot and MailChimp allow the user to connect their other marketing platforms together to create the most powerful event marketing toolset you could ask for. -Relatively good analytics and reporting sections gives you solid insight into how successful your event was and where you can improve moving forward. -The mobile application (Neon) for event hosts makes checking in attendants a breeze by either scanning the printed tickets Eventbrite provides or just finding their name and swiping your finger across it! -Customer support is relatively attentive (I've averaged around 3-5 minutes on hold before speaking to a representative via phone) and the knowledge base they've set up on their website it pretty helpful when it comes to answering some of your intermediate-level questions around customization and platform functionality.

Cons: -The paid feature is a little rigid when it comes to payout structure compared to other options. You normally can't receive payout for your ticket revenue until your event ends, making it a tough option for those looking to promote an event months in advance who need the revenue now. Definitely something to consider. They provide early payout, but depending on how much revenue you're expecting to generate, that may not even be a viable option. -Customizing your registration page with your brand's colors, logos and images can be difficult and require some coding skills. You also won't be able to get rid of the Eventbrite branding so anyone looking for total design control may not like this option.

A solid simple event registration platform

Sep 11, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is fairly simple to use and has most the features you would want laid out so you can build an event registration form in steps. Once you set up your account(s) if you are accepting payments, it is straightforward to duplicate events to make new ones as long as they require similar details. There are custom fields you can create with logic behind them so different users may have different options depending on the access you choose for them. There are also ways to create discount codes or hidden fields with different levels of access. This is very useful when you have tired pricing at events and variable discounts to various groups.

Cons: A lot of the settings are in places that don't make much sense and you have to go to completely different sections of the admin section to find settings that you would think are closely related to each other. Some of the features are on by default and you might never notice them until after your event registration has launched. Even though most the settings are easy to change, you basically have to go over every tab, page and setting to be sure they are all correct before you launch your campaign. When you use the custom data fields and discount features, it isn't immediately clear how it all works and again, you need to go to a couple different pages to get them set up properly so it takes some trial and error.

Overall: This is a great solution for simple, straightforward events without too many options. Once you get a lot of different sessions or tracks and registration types, it either can't accommodate or becomes very complicated to manage. Like other tools of this nature, there is a bit of a generic feel to it but that is the compromise for a widely accepted overall, plug and play software. It is effective but there are other solutions that are similar or easier to use and offer more customization options. It is highly likely that we will replace this software with something else in the near future.

Great functionality, amazing when listing free events, fees are a bit expensive for paid events

Oct 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite has lots of functionality that you will need when organising and managing an event. It is very easy to use, plus it can integrate with other apps such as Mailchimp which comes in handy when broadcasting an event and Surveymonkey which comes in handy to send out feedback forms post an event. The back office functionality is great too -- you can email invitations directly without using Mailchimp if you wanted to. For users, it's easy and simple to register, plus Eventbrite offers a secure online payment option which is hassle free for both organiser and attendee.

Cons: 2 things that I like the least about Eventbrite are: 1) Non-existent customer service. One of the reasons why I used Picatic (which they have now bought!) was due to their great customer service. You can chat with a real person who can help you with some of the questions which are not answered in their FAQs. 2) They're great if you have a free event, but if you have a paid event, their transaction fees are one of the highest in the market.

Overall: I organise a lot of professional networking events, some are free and some are paid for. Eventbrite offers me all the functionality I need to organise my event. I used Picatic until Eventbrite recently acquired Picatic. However, customer support from Eventbrite is very difficult, if not existent. So if you have a question not answered by the standard FAQ, such as, "Since Eventbrite acquired Picatic, how I can access my previous/ currently live events"?, the only way I could find customer support was by tweeting Eventbrite. So, Eventbrite is great if you can self-service and publish free events, but once you have quirky questions, be prepared that it will be difficult to establish contact to a human person who can answer.

Eventbrite makes life easier!

Nov 16, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use. You can have your event ticketing up and running in minutes. I have been using Eventbrite for ticketing for about five years. It has helped make event management so much easier. I used it for school admissions and event purposes, for nonprofit fundraising events where tickets were complimentary, etc. It is easy to specify the exact questions for my guests, gathering data on them that helps me in other areas. Easy integration into websites and emails. I have recommended Eventbrite to so dozens of businesses, organizations and individuals. Easy to use product and with all that I often have going on, it's nice to know I can depend on Eventbrite to quickly make a difference.

Cons: You can search for a registration based on a registrant's name. However, you cannot print a report by Registrant's last name. Not being able to print a registration report by the name of the registrant is the only reason I gave this product four stars instead of five stars. Help screens are good. The help response I received was very clear and easy to follow. It would be nice to have a live person to do a chat box with or talk to but so far, all of my questions have been addressed either in the Help screens or when contacting support.

Capterra loader

Free platform for nonprofits to utilize

Jan 31, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I work at a nonprofit with a small marketing staff. Before using Eventbrite, we were building our events on our website which looked awful and dull. It would take a lot of time for not much reward. With Eventbrite, I can create a basic event in a matter of a few minutes. I can make it private or public to be shared with the Eventbrite community. Best of all, most of our events are free to enter, which means it's free to post them on Eventbrite. It's easy to check attendees in at the door, download reports, and communicate last-minute messages with registrants. Eventbrite is a great tool more companies should take advantage of.

Cons: In some instances, we've held events that require many conditional questions to be completed during registration. Unfortunately, Eventbrite doesn't allow the function of complex, conditional questions, which can really slow down the registration process. On the backend, the menu names aren't the most intuitive. There are certain functions that are difficult to find, such as where to cancel an order, but after expanding each sidebar menu, you can usually find which what you need. My biggest pet peeve with Eventbrite is that if you create an event that takes place more then five weeks away, ticket sales will automatically be set to end in five weeks from that date, regardless of when your event takes place. There have been many times when I've forgotten to change this default date and received complaints of ticket sales being closed weeks prior to an event. I wish Eventbrite would make the default date the date of the event.

Overall: Eventbrite is free for free events, easy to set up and looks professional.

Eventbrite Keeps the Clouds Away from Your Event

Oct 08, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Planning an event can be difficult without the use of an event management software. My preference is Eventbrite. In today's society where people are so busy managing their own lives, its hard bring people together. From a moments notice, to 2-3 weeks in advance, using Eventbrite can make sure your event is anything but successful. Eventbrite offers tools to assure that you can keep up with the logical changes while you are on the go. It also makes it easier for invitees to respond while they are on the go. Its a win win with Eventbrite. It cost effective (no more purchasing expensive invitations and costly postage) and convenient.

Cons: Eventbrite needs to implement a 911 response team approach for customer service. Hit it, respond to it, solve it! Also, so many people are use the service now, I am unaware if it has safe guards against crashing and; if it does... what happens to my information? I do think that due to the high percentage of users at any given time, the system slows down considerably. This can be frustrating when trying to pay for an event or responding to an RSVP. The goal is stay focused on the goal. To assist users in planning and executing hassle, stressfree events.

Overall: My overall experience with Eventbrite has been great! I have read some unfavorable reviews but, that has not changed my mind. I have utilized Eventbrite for internal company events, planning external other social events and purchasing tickets to events. It easy to use and hassle free for the novice or the experienced party planner or event manager.

Wanna go for events? The best place to find them instantly and track them over time.

Apr 13, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I have been using this application for over a couple of years and attending events from time to time.

It doesn't show you only the nearest events but within the country that makes use flexible to register and attend them based on our choice.

I have attended various events listed by Microsoft, Google and others that regularly publish them for free to attend tech conferences and stuffs.

Apart from this, it provides and interface where you can register for events, download tickets, receive notifications, manage your user profiles, filter events based on different categories or pricing, and much more.

Cons: Certain sections(common categories) keep repeating on the homepage of the application which could be avoided, although not sure if they wish to keep users engaged to click on them or for easy access.

Could improve the user experience to some extent!!

Overall: Must watch application if you love staying up to date with events across the country..

Awesome Stuff

Oct 08, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: What do you like best?

If you know what you like and you choose your interests accordingly, the recommendations are always spot on. It's hard not to find something that would interest you and there are always lots of free events. I had to download the app before I moved to Glasgow because I bought a conference ticket through Eventbrite, but then I started to tinker with it out of curiosity and it quickly became a very useful tool. I was new in the city and it quickly exposed me to a lot of stuff I wouldn't have known about otherwise, I even managed to sneak into an Industry Day type event only older students were supposed to know about (and it was great, by the way).

What do you dislike?

I can't think about any major things I disliked about this service. There used to be some synchronisation issues between what I was doing on my laptop and what I was doing on the Android app, but they seem to be gone now. Not being able to see your own location when you click on the map is mildly inconvenient if you're in a hurry, but most of the time I add the events to my planner in advance and just clicking on the location I typed in there will take me to Google Maps. The only problem with this is that Google Maps could lead you to the wrong place if it has a similar name, I once went to the Patrick Terminal for something that was supposed to be in the City Centre and, earlier than that, it led me to some random agency in the City Centre for a photography exhibition that was actually in the East End.

Recommendations to others considering the product

You should only pick the interests you actually have. That's what the settings are for and even if you're afraid of missing out on something else, looking for events in an overwhelming sea of information isn't exactly productive.

What business problems are you solving? What benefits have you realized?

Animation is a terribly competitive industry and you need lots of experience and connections to actually get inside. Even going to events that are only half related, like the ones about film, design, art, computer games and so on will get you into mailing lists, local and global communities and all kinds of other things you wouldn't have found out about by yourself. This creates a chain reaction and a lot more opportunities will find their way to you.

Helped our Check-in time by 55%!!! YES 55%!!

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Ease-of-use, Great Simple Solution that is WIDELY Accepted and Embraced by the Users! I'd like more (easier) customization options for the novice, but I know I cannot have everything. Some of that may be me as I worked with Apple quite a bit and their Training and documentation my have me biased. They have a bite-sized Micro-learning modules for just about everything! We've used at least three others and this is leaps & bounds better than those!

Pros: OK 1) Easy-to-use Interface 2) Outstanding Central Hub for an Event 3) Helped us to Sell Tickets and Take Registrations - made it a lot easier to do and explain "how to do" for others 4) Whether at my desk or mobile at-the-event I can see and access everything! 5) User-Experience continually comes in at well-above 95% - Better than anything we've ever used! 6) Eventbrite's honesty because they tell what it CAN DO and then they help you to figure out (using a 3rd Party) to get what you want ! I am not going to go on and on, but I guess I just did! Lots to Eventbrite!

Cons: I'd like to get payout/ticket rev before the event ends, but I suppose it could be us. Also, I am not savvy as I should be to change/update colors/graphics/look-and-feel, so for me it was a lot of launch campaign, but forgot____... Or did not clearly know how to ____. I did access their online tools/FAQs and other training, it was just OK, not stellar. However though, I deal a lot with outstanding companies (Apple) that provide bite-size micro-learning modules for just about everything, so maybe it's just my bias.

Streamlines the Concert Going Experience

Jan 07, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite presents a very smooth interface, and is a great and easy way to discover and purchase tickets to events. I love it that it allows you to add any tickets purchased through the software to your Apple wallet, and I also appreciate that it keeps an archive of all the past tickets that you've used through them; for those like me who enjoy keeping their physical tickets as a memento of sorts, this app does it for your digital tickets automatically. All of my transactions with Eventbrite feel safe and secure.

Cons: One time I purchased tickets for a concert, but ended up missing it due to something unforeseen coming up. This was the only event that the app did NOT keep a record of - the tickets have disappeared from my past archive. I would like to see this tweaked where the app saves not only the tickets used, but also those unused.

Overall: As a huge live music fan, Eventbrite has been a great way for me to find and organize my live music itinerary. They are my go-to option for discovering local music events, and the ease with which you can purchase tickets and use them in other apps (such as Apple wallet) has really made the concert going experience easier for me. I appreciate the smooth functionality of the app, and its suggestions about events I would enjoy based on those I have previously attended. Highly recommended.

Reliable and easy to use

Jan 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is extremely versatile. I have used it to create events, to purchase tickets or RSVP to events and frequently, to search for events. To create an event page, Eventbrite makes it as easy as possible for you. From there, you have easy access to who is and isn't attending, and also receive a guestlist for your event which you can use for check-in. From personal experience on the user side, I love that once you've RSVPed, you get a clear confirmation email that allows you to easily 'add' the event to your calendar of choice (or you can do this from the Eventbrite page right after you've RSVPed), and Eventbrite plugs in all the relevant information into your calendar. This always saves me so much time and usually encourages me to attend the event. I imagine that the participants signing up for events I have created in the past have also enjoyed this feature.

Cons: There is not a lot of customization available. You don't get to control the font/size or other design-related aspects of the event page so the event information and photo are all presented in the same way for each event. I have, in the past, generally used Eventbrite in combination with other softwares, e.g. a FB event page (that links to the Eventbrite for RSVPs).

Capterra loader

Couldn't do my job without Eventbrite

Dec 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is amazing for event planners or anyone who ever hosts a gathering, event or activity. It's super easy to set up, integrates with Facebook, has its own email feature (or connects with MailChimp, etc.) You can create coupon codes, password-protected events, free events, etc. There's an app to help with check-in or on-site purpose. It's really the best all-in-one ticketing software.

Cons: If you're running a super specialized event or event series, this may not be the best option for you. For example, we run a Theatre Festival with multiple performances a night for one week. We used Eventbrite for the first year, but have since switched to a specific theatre ticketing platform. Eventbrite is great for general use but may not fit every planner's need.

Overall: I couldn't do my job without Eventbrite. The easiest way to sell tickets to your events, fundraisers, galas, etc.

It's the customer service cycle that never ends

Feb 03, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: It's great for general admission. And good for reserved seating.

Cons: (1) Customer service. So far it has been almost impossible to get a hold of them.

(2) Reserved seating does not allow customers to select their own seats AND refuse them from leaving an empty seat. Hale Center Theater allows you to do both. You can see more at https://hct.org/online/. I'd love to see Eventbrite incorporate this feature. Maybe they do but I haven't been able to get a hold of anyone and started reaching out on Tuesday. It's Friday.

(3) Comped Tix: Can't purchase comped tix and non-comped tix at the same time. Must go back into the system to buy more tix.

Overall: I sent an email on Tuesday and haven't heard back from Eventbrite. I have spent hours on their blogs and I still have several missing questions. I called there on-boarding program and you can only leave a voicemail. I'll update if I hear back from them in the 24 hours they promise.

A few technical items:

- It would be great if the reserved seating function let customers reserve their own seats AND it forced them to reserve seats without allowing to have an empty seat in-between. You can see this function by reserving seats at the Hale Center Theater (https://hct.org/).

- It would be great if someone could purchase tickets using a promo code AND purchase un-comped tickets at the same time (instead of having to go back into the system and starting all over to buy more tickets after the comped tix were obtained). If you have to go into the system twice you may not be able to sit next to your friends. We need this functionality because we give our VIP's a certain amount of comped tickets and then they have first access to purchasing extra tickets for their friends. We'd love for them to sit together.

Vendor Response

by Eventbrite on February 03, 2017

Hello A.Gett,

I'm sorry to hear about your recent frustrations and can understand how this would make for a less than satisfactory experience. Unfortunately, we are experiencing longer wait times than normal and are working hard to get back to our normal turn around times.

I was unable to find an email with the provided information here, but I can assure you we will get back to you with detailed information related to all of your questions listed. We want all of our customers to get the help they need and will be sure to pass this feedback along.

If you left a voicemail with our New Organizer team, I can assure you they will get back with you as soon as possible and I've made sure to alert them to keep an eye out for your voicemail and have passed your questions along to them.

Thank you again for your patience and we look forward to resolving your questions.

Carrie
Eventbrite Customer Experience

Capterra loader

Eliminates the need for physical invitation cards.

Feb 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite provides me with an easy way to register friends and families for events. It perfectly eliminates the need to share invitation cards to closed associates ; as I can simply send a mass,one-click email invite to everyone. Eventbrite also allow recipients of the event invite to either print out the invite or download it as a .pdf file on their smartphone.

More importantly, this platform enable me check-in attendees by using the Eventbrite Organizer mobile app. to scan QR codes on event tickets.

Cons: Eventbrite becomes very costly when you offer paid tickets on the platform. Apart from the initial charge,which allow you create the event on the platform, there is a ten percent charge on the total amount of tickets sold via the website.

Capterra loader

Great for Free Events!

Sep 19, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Working in education, there are a lot of events I like to put together, and not everything has a cost, but the ability to track attendees etc is still needed. Eventbrite doesnt charge for free/small events! Everything is easy for the basic user to do. There are a number of customization features you can apply and it even integrates with website builders pretty easily. I have been on both ends using Eventbrite, both as an organizer putting it together, and an end user, making a purchase or attending an event via Eventbrite and the interface is simple on both sides. There is also an app to use on your phones.

Cons: There are a number of customization features, but colors aren't one of them but this is pretty minimal as an issue. I just want to get the even up and running and promote it to allow for people to register and all of that works with Eventbrite. It has taken off and you really can't go far without seeing it being used.

Overall: I have been happy with Eventbrite. This is a solid event hosting/creation program with a great interface and userability. Managing events/conferences etc can be tedious and time consuming and this will help take a lot of the legwork off your plate.

Eventbrite is a web based Event Management Service to create and promote events.

Dec 28, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is a Website Event Management Service. Eventbrite allows the users to quickly create and manage events. In EventBrite, One can easily create the events and circulate across the community, do promotions, get the RSVPs, sell the tickets, print tickets and many other features. In Eventbrite, one can easily design the events and share it across asking the recipients to show interest and buy the tickets if its require payments. The Payment gateway within Eventbrite allows user to pay in multiple ways. The Admins who create the events can easily manage within Eventbrite, Admins can export the data, look at the summary in the dashboard, get details as per the ticket type etc. Eventbrite is easy to use with the mobile App, one can provide the options to enter discount codes, perform email marketing, and other paid advertising integrations.

Cons: Eventbrite has its own disadvantages. Its not fully Free for users. Only if the events are Free then the events can be setup Free of Cost. If there is any ticket cost for the event then one has to go for the Eventbrite Paid solution options, It does allow to pass the Eventbrite payment to pass on the attendees but overall it does involve a cost and not fully Free for the event organizers. It does not has good registrant tracking options. Eventbrite is recommended if the event is comparatively on a small scale and specific community focused.

Great Way To Bring More People To Your Events!

Jan 03, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is a great tool for small groups, especially non profits like our library, to get the word out to a larger audience and even connect them to our in house calendar of other events. Users of Eventbrite may not necessarily be looking for "library programs" but are merely perusing local events and they come across us alongside even paid types of activities, concerts, etc. People who might never see us because they aren't regular library users will come to know us because we were billed alongside more widely know groups.

Cons: As with any new tool there is a learning curve but once we figured out the ins and outs of copying and pasting links to Eventbrite into our in house calendar it couldn't be simpler.

Overall: Eventbrite has been extremely helpful for our library. We cannot only advertise through them but also limit the group size by being able to offer online tickets. This has been amazing in helping us keep events more streamline and manageable. In addition, when tickets "run out", we are able to see the need to offer perhaps other slots of an event or programs of a similar nature in the future.

Capterra loader

Eventbrite makes my social life interesting.

May 09, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is user friendly due to its user interface. It makes it very easy to sign-up for an account and create events. Eventbrite eliminates the need for companies to build and manage their own in-house event management solution. On the part of consumer users , I use Eventbrite to find interesting events happening around my location ; thus I can say Eventbrite makes my social life more fun.

Cons: We have had occasions where we receive information about a person interested in our event and it turns out they submitted a wrong email address. In this situation , it would had been nice to be able to collect phone numbers of people registering for events.

About as good as any other ticketing service, better than some

Mar 26, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Great mobile app, where the customer can save a ticket to their 'wallet' and have it pulled up for us to scan when they get to the box office. Many customers don't have this figured out but luckily there's always also an attachment to the confirmation email which also has the QR code we need, or we can pull up like a will call list on our scanner's app or print it out on paper - lots of ways to make it work makes that process pretty smooth. I love the functionality integrating with Facebook, where a) you can sell tickets directly from a FB event, like not even navigating away from that FB page for the sale, and also b) it's very easy to create a fb event from the admin backend of an event's ticket page.

Cons: It seems like with the recent acquisition of Ticketfly, many reps who came over from there weren't really trained on the differences with this new service, and aren't much more helpful than just clicking around and figuring it out on your own.

Overall: I'm a house manager at two different small performance venues that have switched to Eventbrite from other services within the last couple of years. In some ways the adjustment has been tough but overall we're pretty happy.

Top Notch Customer Service!

Feb 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The ease of use right from the very start. It's so easy to get your event up and running with minimal steps. They also make it easy to customize your event to stand out. We use Eventbrite for all our events. We recently had an event get postponed two hours before the event because of a sudden, unexpected snow storm. It became a complicated situation to resolve, but eventbrite quickly stepped in to help us get it sorted for the rescheduled date. Their team truly went above and beyond

Cons: That I can't add a sub user that already has account to my event. It means my team has to create multiple accounts to run different events for our clients.

Excellent registration process for our events.

Apr 24, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite doesn't charge for events that don't have a registration fee. It gives me a full-featured registration program for my non-profit's events so I can track flow of communication, know who signed up and track event participation across the year. We only pay fees for the events that have an associated cost for attendance.

Cons: The software is so robust, there is a significant learning curve and it can be easy to miss one of the fields for communication that goes to attendees. Recently, there was a poorly worded addition to the Terms of Service that caused a bit of a flareup....claiming IP rights to things way out of line!....but management rolled that back pretty quickly. (If staff have a desire to write ToS that is out of line, will it happen again after this flareup settles down?? Be vigilant...)

Overall: Free registration tracking program with little or not cost. Historic tracking of member engagement with our events. Ability to do credit card processing for paid events, while still getting free access for events with no ticket costs.

I'm grateful we discovered Eventbrite!

Apr 12, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It offers the option to create access codes and promo codes that can be given to specific customers by sharing the URL/link for them to redeem

Cons: When transferring the ticket to another attendee through "edit", I loose track of the origin of were the ticket came from since the initial name disappears at all.

Overall: Eventbrite has facilitated my business life so much that I've even persuaded my coworkers from other departments to start using it! The feature I love the most from Eventbrite is that it provides the option to create access codes in order for our attendees to redeem our previous offers or rates. We've had other scenarios where they purchased a registration but ask for the previous rate so we had to refund, and it't very easy to locate their registration and proceed with the partial refund. This makes my job lot faster!

Recommendations to other buyers: Add the option to keep track who was the original attendee, even after editing the attendee information and transferring to a new person

I use Eventbrite for collecting event registrations.

Jan 16, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: I use Eventbrite a LOT, for a lot of different types of events. I love that Eventbrite can be molded to match a lot of the events I'm doing. Some are free events where I need to collect user information, others are paid events where I have to collect dietary information for meals, and other events could just be a place for me to collect payment for a collective order. No matter the event, I've found a way to use Eventbrite and save myself so much time! I use to use internal spreadsheets for everything, and accept mailed payments. Thanks to Eventbrite, I can share a link and move on to the next task on my list!

Cons: Eventbrite can do so much, it's really irreplaceable. I think something that could take Eventbrite to the next level is a seating arrangement function. I think they have the ability to allow buyers to select their seats, but I have some events where I assign seating. It'd be great to take the registration list and assign them a seat, all on Eventbrite.

We use Eventbrite for all our events!

Oct 03, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I love Eventbrite because they have top notch customer service. They always are quick to solve any issues I may have. It is a breeze to set up events, even multiple date events. I love how the back end makes it easy to see how many tickets were sold, how much net/gross, and linked pixels. All our team can use it and understand how to make changes which says a lot because we have quite a few that wouldn't consider themselves tech savvy.

Cons: There are actions that I wish I could complete like hiding certain dates that are linked to other dates. It isn't possible, but the customer service helped me find a workaround.

Eventbrite - Best in Class for Networking Events

Jul 30, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: The online registration, ticketing, and social sharing aspects have led to Eventbrite becoming an industry standard. As industries, and institutions have continued to adopt it, and global penetration expands it's reach, the ability to identify events based on topical relevance anywhere can facilitate the orchestration of communities and help them grow. It not only helps get the word out, but it increases effectiveness of collaborations across institutional silos or barriers to facilitate learning, and participation. The ability to monetize on a tiered basis (even offering free access), manage levels of participation and customize, share content, and find similar events, all contribute to the value and enable participants to become more involved to achieve shared goals.

Cons: The ability to create microsites for events that could be linked to a sponsors website where dynamic and interactive content could be updated may enhance future versions.

Capterra loader

Simple, easy and great.

Sep 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is a simple, functional and reliable for both event makers and users. Creating an event is as simple as creating a social media post, you can even organize free local events around your area, manage ticketing , reserved seating among others. The Interface is very straightforward and supply many options in how to create or search for an event.

Is the source to many cultural phenomenoms happening around the world. Evenbrite has hosted in their website/app some of the most important events regarding culture, arts and music in my homeland, and I've seen this happening all over the world, it probably hosts some of the most meaningful recreational activities. It has a large catalogue of things to do, both free and paid ones.

Cons: Getting a hold of Customer support is nearly to impossible. This is the only downside I can really think of when speaking of Eventbrite.

Overall: Eventbrite has helped me not only by facilitating event creation, but also by helping me find events around me. I think that even if you do not need to create an event, you should totally try it out if you are the kind of person always looking to do something new and exciting.

Great Product. If you're simple.

Sep 25, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: - ease of use

- visibility to consumers via their consumer facing product

- flexibility in payment for customers

- how quickly you can get an event up and running

- lots of plugins for your site/mobile/affiliates

Cons: - No cross selling opportunities (would love to sell tickets for additional attractions when they buy admission)

- Doesn't allow for complicated packages (at least at our tier)

- to upgrade costs more than we've ever spent on ticketing system and requires a pretty solid contract

- More complicated packaging of tickets -- ie: ticket to enter, plus beer token, plus parking, plus etc. etc. with the ability to add money on demand

Overall: The company has clearly focused on destroying the eco system that Ticketmaster had cornered. They've done it. The platform they provide is great and I hope to see them develop even more modules for event planners to use and grow their event. I DO wish that they would offer some of the abilities that their RFID products have into eTickets as well and that they would offer that functionality at my current tier.

It is like the "easy button" for event-planning

Jun 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is simple, intuitive, and makes event-planning incredibly easy. This application allows you to create both free and paid-events. If you are enrolled in a subscription for a paid-event, you can choose to opt-out at any time with no additional fees attached, etc. Because of the increase in visibility, this application provides, we have received more registrants for our events through organic traffic (more than often our registrants come from direct traffic or referrals). Eventbrite also captures various analytics on your events (that can be viewed within the applications dashboard or easily exported) that help you analyze and understand your audience, where your traffic is coming from, and keep track of sales, etc. One of its best features is the availability to access details and analytics on your event at any time, from any advice, so you can save on time and focus on other important matters.

Cons: The free version does not provide you with the option to ask registrants questions when they are in the process of purchasing their tickets. The ability to ask questions was beneficial to our company because it helped us gage our registrants' level of experience and/or areas of interest, to better understand how to engage with them during events, etc.

Exciting Online Event Creator/Registrar

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is intuitive and fun to use. When you are geared up to post your event, Evenbrite won't disappoint you. It has all of the lights, bells and whistles needed to effectively manage, post, register, handle sales for and publish your event online yet the GUI is easy to work with for a newbie.

Cons: I wish it presented more choices for color themes for your events webpage.

Overall: I used to run a small charity and have posted many events for it through Eventbrite. I love that your events will be posted all over the web, on other entities event calenders, etc., shortly after publishing on Eventbrite.

I use Eventbrite to increase my business network.

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the Eventbrite mobile app,while it makes it easy for me to find and register for events on the go ; it also serves a bigger use - it enable me to save all of my event tickets on my digital wallet,therefore preventing me from having to print them out in paper format which can be an inconvenience.

Thus ,on the day of a registered event,I simply download my ticket or alternatively I could open it on my phone and scan the barcode at the entrance ; this is obviously a way better process than spending minutes or even hours looking for a printed ticket I tucked away carelessly.

Cons: Considering most events I find and register for via Eventbrite are free,there is nothing negative to say about Eventbrite.

Overall: I use Eventbrite to find and locate business networking events in any location I am. Attending business events I found via Eventbrite has enable me to meet people from diverse business fields and I will think without Eventbrite this wouldn't be possible.

Standout Option in Event Management

Dec 04, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite continues to produce results as the highest ranking site for 'local business networking events' searches. Its intuitive user interface and integrated marketing tools make it a standout for event planners like me who plan hundreds of events.

Cons: Because it offers so much, some of its tools are lower priority for its developers and do not work as expected. The pricing structure makes more sense for large high ticket-price events than small ones, making it difficult to justify as a long term solution for growing monthly events.

Capterra loader

Good, but could be better for large-scale events

Nov 20, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The back office system is great. I especially like how you can quickly pull code to embed ticket sales in different ways onto your website. The reoprting is excellent and it's great for problem solving when a buyer contacts you with a question about their order.

Cons: Having used Eventbrite for a large-scale event and being on their top-tier product, I'd like a dedicated account manager to be able to call rather than having to use the generic contact us.

Overall: Having used several ticketing services for consumer events Eventbrite is by far the best.

Intuitive (Mostly) and Easy to Use

Sep 25, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Overall I'd definitely recommend Eventbrite for ease of use, functionality, and overall, well usefulness.

Pros: Eventbrite does a bunch of things really well: ticket sales, event-related email communications, event marketing, and they've added a Facebook integration feature that allows people to buy tickets directly through a FB event without having to visit another website. In my role at a microbrewery, we use Eventbrite for ticketed special events like Beer Flow Yoga classes, or brewery tours.

Cons: Sometimes it's hard to find certain settings, particularly the ticket sales date range. I've accidentally published events that displayed "sales ended" for tickets, because the date had changed, and there's a separate field for the timeframe your tickets will be available for purchase. You'd think this would automatically update when you change the event date, but nope.

Quick, Easy and Powerful Event Management

Dec 27, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We love how easy it is to get event sign up rolling with Eventbrite. It is a powerful platform that allow for all the graphics and marketing touches we love to add on with all the data gathering features that make for strong event management. Quick and complete reporting, easy communication with those signed up, and lots of ticket options to customize our events.

Cons: We really haven't run into anything yet that could be considered a con! Seriously - it is that good!

Overall: Fast, easy and accurate event sign ups!

Capterra loader

Eventbrite Review

Oct 08, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I like that it is a relatively free service, depending on how you want it. They do take a cut of the check, but you can pass those fees on to the buyers. If you choose to absorb the online fees, then it does cost some money. I also like the ease of use. It's very easy to move through the process and set up an event without many hiccups or training.

Cons: I least like the flexibility in designing the event webpage. I understand Eventbrite's need to use their branding and layout, but it would be helpful if you could edit the event webpage to match your branding such as add more pictures, upload a background color, use different texts, and colors. The webpage now just features a photo and logo of your choosing then it's pretty bland.

Overall: Overall, I have enjoyed my experience with Eventbrite. It's great to use, an easy platform, tracking is very easy, and the functionality for both web builders and users is easy to understand.

Capterra loader

Events Locator Eventbrite Review

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use with a simple user interface.

Checkout/Event Registration is simplified and very easy. I especially love the feature where if I am not logged in the platform and I am registering for an event, on clicking login link adjacent to user identification dropboxes, changes the input boxes to appropriate input boxes for login and on login, the details are auto-filled in the earlier displayed input boxes.

Cons: Most of the time I have used it, some filters do not work for me. For example as per the time of writing this review, when I select the period of the event eg All Dates, Tomorrow, Next Week etc and click on search, it takes me to https://www.eventbrite.com/notavailable.

Overall: Awesome considering it has enabled me to be up to date in regards to tech events happening in Kenya. I have learnt a lot from these events and met great people in these events.

Eventbrite - simple to use and effective

Oct 05, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Generally once you get set up with this platform it will make your event management breezy.

Pros: I like the payment options for our organisation. We no longer have to handle cash or cards at our events. The payouts and reports is excellent.

Cons: The templates are not as creative or flexible as some other platforms. I would like a few more options on the template side for emails and then Ii may use the product for more of our marketing pieces. At the moment we couple Eventbrite for ticketing with Mailchimp for marketing.

Eventbrite is becoming more and more popular!

Jul 10, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I love the fact that you can search for events by category and or/city with Eventbrite. Being that it's so easy to use, and becoming more and more popular, many people use the software for all types of events. You have the typical popular events such as shows and concerts, but people are using it more and more for nontraditional uses, such as weddings and baby showers. It's very easy to navigate through the site, and easy to RSVP, sell/buy tickets, and create your own personal event. It shows you the price ranges for events that have cover charges, which is a very cool feature and it even tells you when events are free. It even shows you a map of where the event is located. It's definitely a great product!

Cons: There is nothing that I don't like about the product, it does a really great job at advertisement and creation of events.

Start-up event lovers' dream!

Nov 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: As someone closely follows start-up events, I think Eventbrite is such a useful and easy to use application. As you browse through events you can favourite it or add it to your calender for reminder and read the description of the event to decide if you want to go. You can see its address and location on map (useful and necessary when you're in a hurry on your way to the event) and see other similar events. I use it to find and share interesting events with my colleagues.

Cons: The variety of events are limited to formal or business events so at times I forget to look at Eventbrite when I'm searching for more casual events. Also the "About" section is very useful however when you click on "Read more" you are directed to another page. I wish it had a one sentence summary before "Read more", the sentence before it usually is interrupted and you don't get an overall idea without clicking on read more.

Overall: Browsing and getting ticket to the event is simplified and I would recommend it.

Great application for Events that are Free

Nov 16, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite has my vote for an easy to use platform to offer and market events that are offered for free. The ability to reserve a space and get confirmation is value added. The app includes reminders keep the events you signed up for top of mind. Another favorable feature is the ability to search for "Eventbrite Events Near Me". This feature allows for impromptu outings that are often low cost. The ability to filter by mood, categories, dates or to be surprised help to hone in on the right event for your situation.

Cons: If you are planning to use EventBrite to sell tickets the platform gets more complicated and structured, including the limited ways in which you can receive money for tickets. My professional organization considered using it for small fee ticket sales for member events but the rules and at the percentage taken by EventBrite were restrictive to the point that we didn't move forward. However, EventBrite offers three pricing structures so if you are planning a complex event, wish to get analytics from your event, reserve seating, or need on site staffing and support and have a margin of profit, then EventBrite is worth exploring.

Great idea ... but really bad and extremely slow customer support!

Jul 12, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

5 / 5
Value for Money

Pros: The COST can't be beat. It's great to be able to do this without fees of other traditional Ticketing agencies charge

Cons: really bad and extremely slow customer support! I emailed a question after waiting on hold on the phone for over an hour and got a response A WEEK LATER. Pretty bad!

Vendor Response

by Eventbrite on July 17, 2017

Hi Gregory,

Thank you for your candid feedback about our customer support. We are working hard to get back to our normal turn-around time and hate that we weren't able to serve you better this time.

We are making some changes in the near future to help get our customers responses more promptly both in phone and email.

Thanks again for this feedback, Gregory. We appreciate you taking the time.

Best,

Colleen
Customer Experience Associate Manager

Great for planning events that require tickets

May 09, 2018
4/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: I used EventBrite to create and distribute invitations to our company's annual holiday party. I was able to input all of the event's details rather quickly and easily, and was even able to upload the invitation that I designed to add it to our 'page' for our event. It's sleek looking, and was fairly straightforward to configure.

Cons: It's not very intuitive. It took me quite a few Google searches just to figure out how to send a reminder email to all of the non-responders. We also had a number of people email us separately to RSVP for our event, and it was rather clunky (and not obvious) to try and add attendees manually. This reason alone will be why we use different software next year.

Overall: This software is great (probably even the best) for users who are planning events that have a ticketing system associated with them. If you're hosting a simple party that won't have a ticketing system implemented, such as a holiday party, birthday party, etc, this software is a bit of overkill. Overall, it allowed me to achieve my goal, which was to invite people to our holiday party and be able to track the RSVPs.

Great platform for managing an event!

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: - Easy to use and navigate - you can build an event quickly

- Great for tracking data and registration purposes

- Attendees can use this to check in to events with ease using .pdf or app

- Lots of opportunities for customizing - search fields, graphics, etc.

- Decent customer support and help available through the website

- All-in-one place - no need to multiple platforms to accomplish these goals

Cons: I don't have many things to complain about with regards to Eventbrite and my experience using it. There was a steep learning curve, as I was new to the platform, but I was able to find help with ease. Depending on your budget, it may be pricey, but consider your long-term goals to decide if it's worth it.

Overall: Positive experience, but I feel that I have a lot more to learn about this platform in order to use it to its fullest potential.

Software for all levels of experience

Oct 24, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Eventbrite is easy to use for all levels of planning experience. It's a great tool for free events, as well as paid registrations and ticketed events. The back end of the software is easy for planner (and non-planners) to use. Their customer service is really wonderful. They can set your non-profit organization up quickly to receive lower transaction fees. I don't receive many complaints about the software.

Cons: The only downfall is the challenges in getting 'just the right' logo/image dimensions on the registration page or in the description page. There's not much customizing in those areas, particularly in the description/text area for the main page. It's really a plain text only option.

Overall: I've had a great experience with Eventbrite. I've primarily used them for free events, but a handful of paid events as well. I would recommend them for a 'do it yourself' registration option.

Capterra loader

My perfect companion: when visiting new places.

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Event brite has a large user base and it is becoming the default medium for attendees to any event to get tickets.

With Eventbrite, it is easy for me search local events for events of interests . Whenever I find myself traveling to a new country or location on holiday or business trip ; I use Eventbrite to find events of interest happening around the area.

Cons: In non western countries,Eventbrite has got very low patronage and thus there are very few events to attend ,when I have visited places like Saudi Arabia or Qatar.I feel the Eventbrite team needs to focus her marketing in non-western country's too.

Simply Awesome!

Nov 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can offer all kinds of tickets for any of our community events at church. It works just fine. I also love the fact that you can select the type of info you wish to collect from attendees and create a zap in order to have the info transferred to a spreadsheet without having to type it. This automated process is just lovely.

Cons: When you have to charge for tickets the process fee is kind of high. Other than that everything is good.

The Standard for a Reason

May 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: It is so easy to setup an event, manage payments and RSVPs. I like knowing that Eventbrite makes it easy for my attendees to add the event to their calendar. An added bonus is the social sharing.

Cons: I would like better integration with Wordpress, and the ability to integrate Eventbrite seamlessly into my Wordpress pages. However, this isn't a huge deal since most of the time I wouldn't invest the time and effort to design and code a custom web page.

Capterra loader

Gives my events a professional look.

May 13, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I make use of Eventbrite for personal events and it has always made my event look very organized and professional. I like the ability to add a photo to my event page and how I instantly receive notification about new registrants to my event ,showing me their name and email address.

Cons: I will like to be able to ask registrants for my event more complex questions during the signup process ; however Eventbrite doesnt let me do this