--- title: "Eventbrite Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Eventbrite Software - reviews, pricing plans, popular comparisons to other Festival Management products and more." source_url: "https://www.capterra.com/p/114949/Eventbrite/" page_type: "product" language: "en" --- # Eventbrite Software Review 2026: Features, Integrations, Pros & Cons Last updated on September 28, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Eventbrite ## What is Eventbrite? Eventbrite is an event ticketing and marketing platform that helps event organizers create, manage, and promote events. From concerts to festivals, and community events to conferences, Eventbrite empowers millions of events in various countries, giving access to a network of people looking for unique things to do. Its ticketing solutions, as well as event management and marketing tools, help teams sell tickets, grow the community, and drive more revenue. ## What is Eventbrite used for? [Event Management](https://www.capterra.com/event-management-software/)[Ticketing](https://www.capterra.com/ticketing-software/)[Registration](https://www.capterra.com/registration-software/) Recognitions Shortlist Top alternative Featured Overall rating Based on 5,828 user reviews Reviews sentiment Positive 95% Neutral 4% Negative 1% Pros & cons Streamlined event setup process Comprehensive event promotion tools Frequent technical glitches High and confusing fee structure Contact vendor for pricing Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... - Event Management / 2026 - Ticketing / 2026 - Registration / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Eventbrite?[Manage this product listing](https://www.g2.com/products/eventbrite/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Eventbrite 4.6 (5,828) VS. [4.9 (789)](https://www.capterra.com/p/147664/EventCreate/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (5,822) Ease Of Use 4.8 (2,491) Value For Money 4.5 (3,596) Value For Money 4.8 (1,238) Customer Service 4.3 (3,325) Customer Service 4.8 (1,523) ## Eventbrite alternatives [4.5 (1,099)](https://www.capterra.com/p/26318/Cvent-Event-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.6 (6,118)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (80)](https://www.capterra.com/p/130158/EventsAIR/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.9 (596)](https://www.capterra.com/p/112510/Ticket-Tailor/reviews/) Starting price $0.28 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/114949/Eventbrite/alternatives/) ## FAQs about Eventbrite Overview ### What problems does Eventbrite solve? Eventbrite solves the chaos of manual event registration, scattered RSVPs, ticket sales tracking, attendee check-in, and social promotion by centralizing everything in one workflow. Event marketers, nonprofit organizers, colleges, trainers, and community teams use it to fill events faster, manage capacity, communicate updates, and capture attendee data without spreadsheets. Answer based on 5334 reviews Overview ### Which roles and teams benefit most from Eventbrite? Eventbrite is most used by business owners, founders, executives, and operations managers who need to create events, manage registrations, and track attendance. Marketing teams use it to promote events and measure reach, while educators, project coordinators, and administrative staff rely on it to organize workshops, classes, and community programs efficiently. Answer based on 5764 reviews Overview ### What company size and industries is Eventbrite built for? Eventbrite is designed for small businesses, which make up 73% of reviewers, and it appears most used in Education Management at 7%. It also serves music, food and beverage, retail, charity, Non-Profit Organization Management at 5%, Marketing and Advertising at 5%, plus midsize businesses at 11% and enterprises at 16%. Answer based on 5818 reviews Features and Usability ### What are the key features of Eventbrite? Eventbrite includes core event management features like event registration, online ticketing, payment processing, and attendee management. Reviewers also focus on email notifications and event reminders for communication, plus customizable event pages and reporting/analytics. Differentiating features include barcode ticket scanning, reserved seating, social media integration, and support for virtual events. Answer based on 4840 reviews Integrations ### Which third-party tools and platforms does Eventbrite integrate with? Eventbrite integrates with more than 30 third-party tools, including Google Calendar, PayPal, Mailchimp, WordPress, SurveyMonkey, Stripe, Meta for Business, and Google Analytics 360. Its integrations span payments, email marketing, website publishing, analytics, and event promotion, with additional options such as Constant Contact and HubSpot Marketing Hub. Answer based on 524 reviews Getting Started and Support ### How easy is it to onboard and train a team on Eventbrite? Eventbrite is easy for attendees and occasional team members to learn quickly, especially for basic event setup, registration, and check-in. It offers in-person training, live online sessions, webinars, documentation, and videos. Admins handling ticket rules, communications, or recurring events often need more time because the back end can feel clunky. Answer based on 164 reviews Getting Started and Support ### What customer support options does Eventbrite offer, and how do users rate the experience? Eventbrite offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative support, and chat. Users often describe support as helpful, attentive, and effective when reached, but many also report uneven response times, difficulty reaching a live person, and slower help for free users or during busy periods. Answer based on 380 reviews Security ### How does Eventbrite handle data security and access control? Eventbrite uses secure payment processing, a trusted checkout experience, privacy toggles, password-protected sign-up links and events, login-based ticket access, permission sharing for admin event access, and mobile check-in for access control. Some reviewers note weaker protection for free public events, concerns about scams, spam registrations, and occasional data privacy or breach worries. Answer based on 131 reviews Event management ### How good is Eventbrite for managing events? Eventbrite makes event setup, ticketing, registration, and attendee communication easy for most organizers. Small businesses, nonprofits, and marketing teams use it to launch events quickly, manage ticket tiers, track attendance, and send updates, though some users want lower fees, deeper reporting, and more control over page design. Answer based on 4840 reviews ## Who uses Eventbrite? Based on Capterra reviews from the past year Talk to a software expert to get a free software list tailored to your business needs ## Pros and Cons Streamlined event setup process 95% positive reviews out of 1278 Most reviewers find ease of use important, highlighting intuitive setup, minimal training, and quick event management. Gracie P. Parent Partner, 11 - 50 employees. "The process is quick and can be done in a timely manner (around 3 minutes or less)." Frequent technical glitches 53% negative reviews out of 505 Some reviewers report bugs and issues, including slow loading, interface problems, and occasional event page errors. Sam F. Chief Technology Officer, 1,001 - 5,000 employees. "The user interface is way too cluttered and I get lost trying to locate the reporting for the sessions." Comprehensive event promotion tools 99% positive reviews out of 181 Most reviewers describe social media integration as essential for broad event promotion and participant engagement. Mittal B. Recruiter, 11 - 50 employees. "The seamless integration with social media and the detailed analytics are major strengths, making it easy to reach and engage with attendees." High and confusing fee structure 52% negative reviews out of 341 Some reviewers describe pricing as expensive, with unclear or rising fees impacting budgets and profit margins. Paula G. Co-founder, 2 - 10 employees. "Two, while you get a lot, the fees are very high and they keep going up. Either your guests cover them or you have to." Efficient RSVP and ticket tracking 94% positive reviews out of 179 Most reviewers indicate RSVP management simplifies attendee tracking, headcounts, and communication for various event types. Allison G. Owner, 2 - 10 employees. "I like how easy it is to schedule and monitor RSVPs for events of all sizes (and all ages of those invited which is key!!!)" Slow and limited customer service 42% negative reviews out of 318 Some reviewers feel customer support is difficult to reach, slow to respond, and lacks helpful communication channels. Anonymous User Events Producer, 5,001 - 10,000 employees. "When using eventbrite I ran into a few accounting issues and resolving them was really tricky due to a lack of customer support." ## Features AI summary Based on 7,426 Festival Management reviews Capterra data shows that buyers of event management software rank the following features as their top priorities: - **Registration Management** (**53%** of reviewers rated this feature as critical) - **Event Scheduling** (**52%**) - **Attendee Management** (**48%**) Eventbrite supports all three features that reviewers rate most highly: **Registration Management**, **Event Scheduling**, and **Attendee Management**. Together, these capabilities help businesses handle sign-ups, plan event timelines, and keep attendee details organized, allowing teams to run events more efficiently and deliver a better attendee experience. Registration Management 4.6 (972) 64.92% of 972 reviewers that rated this feature as important or highly important You benefit from streamlined attendee tracking, customizable ticketing, and real-time updates with this capability. Reviewers appreciate the easy-to-use dashboard, efficient communication, and export options, though some mention higher fees and occasional issues with custom questions. Event Scheduling 4.7 (947) 65.68% of 947 reviewers that rated this feature as important or highly important Eventbrite offers a straightforward way to schedule events, set dates, and manage recurring or one-time activities. Users think the scheduling tools are user-friendly, flexible, and help keep events organized, though some wish for improved navigation when handling many events. Attendee Management 4.5 (716) 59.36% of 716 reviewers that rated this feature as important or highly important Process of managing, tracking, and communicating with individuals who are registered to attend an event Mobile Access 4.6 (214) 84.58% of 214 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customizable Forms 4.4 (456) 53.29% of 456 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Barcode/Ticket Scanning 4.6 (713) 60.73% of 713 reviewers that rated this feature as important or highly important This aspect helps you enter events quickly by scanning tickets from your phone, reducing wait times and ensuring only valid entries. Reviewers highlight the convenience, paperless options, and reliability, noting it speeds up check-in and works well for both organizers and attendees. Eventbrite 67 features ### All Features - Access Control: Regulate who can view information within the system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Attendee Management: Process of managing, tracking, and communicating with individuals who are registered to attend an event - Attendee Tracking: A list of registered participants - Audience Engagement: Use tools to engage with viewers (e.g., commenting, chat room, polling, and Q&A) - Badge Management: Create, manage, and print wearable badges - Barcode/Ticket Scanning: This aspect helps you enter events quickly by scanning tickets from your phone, reducing wait times and ensuring only valid entries. Reviewers highlight the convenience, paperless options, and reliability, noting it speeds up check-in and works well for both organizers and attendees. - Budget Management: Forecast, allocate funds, organize financial resources and report & analyze project's income and expenditure - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Class Registration: Online registration for classes - Conferences/Conventions: Software that specializes in managing events such as conferences, conventions and trade shows - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Data Management: Searchable repository of information about clients - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Email Marketing: Create and send email blasts/campaigns - Email Reminders: Reminders sent via email - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Registration: Online registration for events - Event Scheduling: Eventbrite offers a straightforward way to schedule events, set dates, and manage recurring or one-time activities. Users think the scheduling tools are user-friendly, flexible, and help keep events organized, though some wish for improved navigation when handling many events. - Event Ticketing: Manage tickets for specific events - Exhibit/Vendor Management: Manage location logistics and coordinate the participation of exhibitors or vendors in an event - For Virtual Events: Designed for events that occur online - Group Registration: Register a group/batch of attendees - Kiosk Ticketing: Obtain tickets via Kiosk upon arrival at event - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Mobile Ticketing: Allowing users to order, pay for, obtain, and validate tickets using mobile devices - Online Booking: Book meetings and appointments through a website or digital platform - Online Registration: It gives you a simple and convenient way to register for events from anywhere, with customizable forms and secure payments. Reviewers indicate the process is fast, user-friendly, and reliable, and they value integrations with Google, Facebook, and Apple for seamless logins. - Online Ticketing: Allow users to buy and sell tickets online, register for events, and collect buyer information - Onsite Ticketing: Allows event organizers to sell and manage tickets directly on-site - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Print-at-Home: The ability to print tickets before arriving - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Real-Time Data: Receive data and information in real time - Real-Time Reporting: Active reporting of data and metrics - Refund Management: Oversee the process of issuing refunds - Registration Management: You benefit from streamlined attendee tracking, customizable ticketing, and real-time updates with this capability. Reviewers appreciate the easy-to-use dashboard, efficient communication, and export options, though some mention higher fees and occasional issues with custom questions. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reserved Seating: Specify type/number of reserved tickets based on seating selected during booking - Sales Reports: Reports specific to sales analysis for trends and strategies - Seating Map: For selection of seat at booking or check-in - Self Check-In/Check-Out: Check-in and out via a mobile device or kiosk - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Social Promotion: Market event via social media tools - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Ticket Reservations: With this capability, you can easily reserve tickets, track availability in real time, and manage attendee numbers for better planning. Reviewers appreciate the intuitive process, digital ticket delivery, and clear attendee tracking, though some mention confusion with ticket pricing and extra fees. - Ticketing: Customize, sell, and distribute tickets - Venue Management: Includes all operations and activities associated with a physical space or location that is used for hosting events - Volunteer Management: Manage volunteer information and direct volunteer resources - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Weddings/Parties: Software that specializes in weddings, public and private parties --- Get Advice We can help you find the software with the features you need. Features 4.5 (5,792) 4.5 Based on 5,792 reviews ## Pricing Value for money 4.5 (3596) Free Version [View pricing plan details](https://www.capterra.com/p/114949/Eventbrite/pricing/) Basic 3.7%+$1.79 service fee/ticket It includes: - Eventbrite Ads - Email campaigns - AI event creation - Custom pages and multiple ticket types - Mobile check-in - Waitlists - Custom registration forms - Data insights and reporting Value for money 4.5 (3,596) 4.5 Based on 3,596 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[ SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (3325) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (3,325) 4.3 Based on 3,325 reviews ## User reviews Overall rating 4.6 Based on 5,828 reviews Filter by rating 5(3937) 4(1595) 3(221) 2(34) 1(41) Mentioned topic Sorted by most recent SS Shiv S. Software engineer Medical Devices ### "Excellent Platform for Event Management and Ticketing" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 27, 2026 Eventbrite simplifies the entire event management process by centralizing registrations, ticket sales, attendee communication, and event reporting. It has reduced manual administrative work, improved attendee tracking, and made it easier to market events to a wider audience. This has helped us save time and deliver a more professional experience for attendees. Pros Eventbrite makes it easy to create, promote, and manage events of all sizes. The platform offers a user-friendly interface, streamlined ticketing, attendee registration, and event promotion tools all in one place. It also provides useful analytics and integrations that help organizers track event performance and improve attendee engagement. Cons The platform fees can become noticeable for paid events, particularly for smaller organizers with limited budgets. While Eventbrite offers many customization options, certain aspects of the event page design and registration experience could be more flexible for organizations seeking highly customized branding. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Dominique C. Registered Behavioral Tech E-Learning ### "Eventbrite review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 22, 2026 My overall experience using this software is that it is great when it pertains to customer support and it provides a lot of information and details. Pros What I like about this softer is that it is easy to use and it is accessible across other websites and platforms. Cons What at least like about this software is that sometimes it’s not up-to-date if an event is full or not, sometimes it doesn’t notify you. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Ekpono A. Software Engineer Translation and Localization ### "Reliable event and ticket management but with high fees" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 22, 2026 Eventbrite does the basics well. Sending invites, tracking RSVPs, and messaging guests about changes is easy, and paid tickets go through without any fuss. Pros One of the major things I like about Eventbrite is the ability adjust and notify guests invited to events easily. I like how the payment system works and how people can easily pay for paid sessions. I highly recommend them independent platform to manage people attending your event. Cons As an organizer, the high per-ticket processing fees, the event page layouts is rigit to customize and delay in payout for customers that are not enterprise users Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Gregg S. Transportation Transportation/Trucking/Railroad ### "Gig promotion and ticketing " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 September 21, 2026 I use it for all my needs as far as promoting gigs and selling tickets or even to promote a free gig Pros It's a great way to promote your event and sell tickets or even give away tickets really simple to use. Cons It's maybe not as mature as some other programs but it definitely does the job and isn't costly , like some of the other programs are Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JS John S. Manager Telecommunications ### "RSVP for your Account Today!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 10/10 September 15, 2026 Eventbrite is quick and simple to use and provides everything you really need in a format that many users are already familiar with from their lives. Pros Eventbrite provides a great resource for ticketing and RSVP as well as communications with prospective attendees. It also allows users across teams to share access to events so they can collaborate. Their features are cost-effective and provide tremendous value. It is easy to use and set-up. The reporting features are exactly what you need (check-ins). Cons The design of the event pages require some imagination to make your page stand out among other events. Switched from [EventCreate](https://www.capterra.com/p/147664/EventCreate/) The back-end was easier to use on Eventbrite. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GD Gm D. KTF Health, Wellness and Fitness ### "Eventbrite is a safe choice for managing your events" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 September 14, 2026 Overall, I'd recommend Eventbrite because your audience is more likely to recognise and trust it than other event hosting sites. Pros For us, Eventbrite is a tried and tested host site for our events with a brand name that attendees know and trust. Cons It used to be the only game in town but these days I don't think Eventbrite is necessarily the cheapest or the most modern option out there. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Sadaf Yusuf M. HOD Education Management ### "Easy for Ticketing, Expensive for Free Events" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 9, 2026 Eventbrite remains an incredibly reliable powerhouse tool for managing and scaling local events. their updated pay-to-host model makes it a frustrating, cost-prohibitive choice. Pros The platform is incredibly intuitive for event creators, boasts fantastic built-in marketing discoverability tools, and simplifies the mobile check-in process. Cons The ticket processing fees eat heavily into profit margins, and their recent pricing change now charges organizers to host free events. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Marsha W. CEO Transportation/Trucking/Railroad ### "Build your event with Eventbrite" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 September 9, 2026 Overall, I used Eventbrite value for money was worth it. I never had to use customer support for the event I posted on Eventbrite. I appreciate them connecting to our social media pages. This made it easier to market the events. Pros Eventbrite was easy to use and enter my event. They provided AI assistance to ensure you are reaching your target audience. Cons What I did not like about Eventbrite, I would like to have more charters to write more information about the event. I have noticed some bugs and issues with recurring post. sometimes the date of the event would change. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kai S. swe Computer Software ### "Convenient Platform, but High Fees and Poor Customer Support" 3.0 Overall Rating 3.0 3.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 2.0 2.0 Likelihood to Recommend 6/10 September 8, 2026 My experience has been mixed. Eventbrite is convenient for finding events and buying tickets, but the high fees and weak customer support seriously hurt the overall experience. As a customer, I expect a ticketing platform charging this much in service fees to provide much better support when there is a problem. Buying a ticket is easy, but getting help afterward can feel unnecessarily complicated. I would use Eventbrite again if an event required it, but it would not be my first choice. Pros Eventbrite makes it easy to discover events, purchase tickets, and keep everything in one place. The checkout process is usually simple, and having tickets available digitally is convenient. Cons The fees are excessive and often make a reasonably priced ticket feel much more expensive by the time you reach checkout. Customer support can also be frustrating when something goes wrong. It often feels difficult to reach a real person, and resolving refunds, cancellations, or ticket issues can take far more effort than it should. The platform is convenient when everything works, but the experience becomes much worse as soon as you actually need help. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AN Anonymous User Assistant General Manager Health, Wellness and Fitness ### "Eventbrite Usage! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 7, 2026 Pros I love when using Eventbrite it is so simple and easy to use. Very straight forward use of tabs and features. Cons From the user side I feel that the site can have varying issues when it comes to lagging. Anytime I've needed assistance with customer support they have been quick and helpful! Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/114949/Eventbrite/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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