InfoPlexSTP

Service Transaction Portal

4 / 5 1 review


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $695.00/month
  • Deployment
    Other
  • Support
    24/7 (Live Rep)

Vendor Details

  • InfoPlexSTP
  • www.infoplexstp.com/
  • Founded 1995
  • United States

About Service Transaction Portal

Enables automated connection between Help Desks, Service Dispatch systems to one or more service vendors.


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Service Transaction Portal Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management

Service Transaction Portal Reviews

Neat solution, it works, they are easy to work with

Aug 23, 2011
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Pros: They handle all translation issues from our help desk to and from our service vendor.
We now have 100% integration, much better response to our store issues.

Cons: They don't know how to help people like me sell their service to non technical management.

Overall: If you are having communication/translation issues from your help desk to your service vendor call these guys. They can figure out how to make it happen. We struggled with store number translation issues until they came along.