--- title: "uContact Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about uContact Software - reviews, pricing plans, popular comparisons to other Call Center products and more." source_url: "https://www.capterra.com/p/115213/uContact/" page_type: "product" language: "en" --- # uContact Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) uContact ## What is uContact? Make conversations happen easily and effectively with uContact. Including Inbound, Outbound & Blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified agent. uContact's complete voice solution enables you to improve performance by 300% with our market leading dialers including: predictive, power, progressive, preview and voice broadcast ## What is uContact used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Telephony](https://www.capterra.com/telephony-software/) Recognitions Shortlist Best ease of use Best value for money Top alternative Featured Overall rating Based on 81 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 2% Starting price $59.99 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... - Predictive Dialer / 2026 Our "Best of" badge program showcases products with the highest ratings... - Call Center / 2026 - Cloud Communication Platform / 2026 - IVR / 2026 - Live Chat / 2026 - Softphone / 2026 Our "Best of" badge program showcases products with the highest ratings... - Live Chat / 2026 - Telemarketing / 2026 Do you work for uContact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.net2phone.com&name=uContact) Rating Breakdown 4.5 +− Features4.5 Value for Money4.5 Ease of Use4.5 Customer Service4.7 Rating Breakdown 4.5 Features4.5 Value for Money4.5 Ease of Use4.5 Customer Service4.7 ## uContact Reviewers Verdict Updated August 2026 AI summary - uContact is a good match for small to midsize contact centers and support teams needing centralized, omnichannel customer communications. - Positive feedback centers around its intuitive interface, adaptable workflows, reliable support, and ease of use for both agents and supervisors. - Teams report smoother daily management of calls, chat, and email, with improved tracking and less manual follow-up. - Buyers report negative points such as minor bugs after updates and some delays or quirks in process speed and interface refreshes. - It fits organizations prioritizing unified communications and quick deployment, but those needing advanced reporting or bulk operations may face some hurdles. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### uContact 4.5 (81) VS. [4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $59.99 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (81) Ease Of Use 4.8 (885) Value For Money 4.5 (72) Value For Money 4.5 (796) Customer Service 4.7 (78) Customer Service 4.6 (816) ## uContact alternatives Highest Rated [4.8 (330)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.6 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $239.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (465)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/115213/uContact/alternatives/) ## FAQs about uContact Overview ### What problems does uContact solve? uContact solves fragmented customer communication, slow follow-up, and manual contact center work by centralizing voice, email, WhatsApp, chat, and campaign workflows in one platform. It helps contact centers, back-office teams, supervisors, healthcare staff, financial institutions, and collections teams track interactions, automate routing, monitor agents, and scale service reliably. Answer based on 70 reviews Overview ### Which roles and teams benefit most from uContact? uContact is most used by contact center supervisors, customer service and collections teams, and IT leaders such as CTOs, CIOs, and coordinators. Supervisors use it to monitor agent performance and workflows, service and collections staff handle high-volume interactions, and technical leaders manage telephony integrations, system reliability, and operational visibility. Answer based on 76 reviews Overview ### What company size and industries is uContact built for? uContact is contact center software built primarily for small businesses, which make up 68% of reviewers, with Financial Services, Information Technology and Services, and Telecommunications tied as the top industries at 11% each. It also serves midsize businesses at 20% and enterprises at 12% in omnichannel contact center operations. Answer based on 81 reviews Features and Usability ### What are the key features of uContact? uContact includes core contact center features like automatic call distribution, IVR, call routing, call recording, and call reporting, plus differentiators such as multichannel communication across voice, chat, email, and social media. Reviewers also highlight customizable workflows, campaign management, CRM integration, and an intuitive agent interface. Answer based on 54 reviews Integrations ### Which third-party tools and platforms does uContact integrate with? uContact integrates with WhatsApp for communication, plus Freshsales, HubSpot CRM, Pipedrive, Salesforce Platform, Microsoft Teams, Slack, Zendesk Suite, Zapier, Google Chrome, and monday.com AI Work Platform. These integrations cover CRM, collaboration, support, browser access, and automation across more than 10 connected tools. Answer based on 12 reviews Getting Started and Support ### How good is uContact customer support? uContact provides responsive customer support that resolves issues quickly and stays involved through setup, onboarding, and daily use. Contact center teams, channel partners, and businesses with custom requirements often value the accessible technical staff, clear documentation, and willingness to adapt, though some simple changes still require opening a support ticket. Answer based on 20 reviews Getting Started and Support ### What training and onboarding options does uContact offer? uContact provides in person training, live online sessions, webinars, documentation, and videos. In person training and live online sessions support guided learning, webinars cover scheduled group instruction, documentation offers written reference material, and videos provide visual explanations for self-paced review. Answer based on 4 reviews Getting Started and Support ### What customer support options does uContact offer, and how do users rate the experience? uContact offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live representative support, and chat. Users generally describe support as fast, helpful, and effective during onboarding, setup, and issue resolution, though some report slower follow-up, inconsistent case ownership, and occasional dependence on support for simple changes. Answer based on 61 reviews Features and Usability ### How well does uContact handle call management? uContact handles core call management well with agent controls, call tracking, voicemail, forwarding, and admin visibility. Help desks and contact center teams often like the ease of placing calls and monitoring activity, but some users report calling delays, redial issues, login problems, and occasional trouble with international outbound calls. Answer based on 17 reviews ## Features AI summary Based on 3,823 Call Center reviews Capterra reviewers say these are the Call Center features buyers care about most: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**43%**) uContact supports all three top-priority features: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses manage daily call center operations, keep accurate records of customer interactions, and review agent performance and call quality, allowing teams to improve service consistency and respond to issues more effectively. Call Center Management 4.4 (23) 52.17% of 23 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging 4.6 (31) 61.29% of 31 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.6 (30) 50.00% of 30 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.6 (35) 60.00% of 35 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Reporting/Analytics 4.6 (16) 81.25% of 16 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Call Routing 4.5 (24) 70.83% of 24 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria uContact 74 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Answering Machine Detection: Screen and filter calls that get sent to voicemail inboxes/answering machines - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Automatic Outbound Dialer: Dials outbound calls automatically - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Conferencing: Facilitate virtual conferences that connect multiple people remotely - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Campaign Specific Caller ID: Control the name and number that appears on outbound caller ID - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Email Management: Manage, store and organize emails within the system or via third-party apps - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Online Voice Transmission: Transmit voice and other information digitally - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Power Dialer: System automatically dials the next number on the contact list after the previous call ends - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Preview Dialer: System provides callee information to agent prior to the call to help determine whether or not to make the call - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Text to Speech: Turns text into natural sounding speech - Video Conferencing: Connect with meeting participants remotely over video - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.5 (81) 4.5 Based on 81 reviews ## Pricing Value for money 4.5 (72) Basic $59.99 Per User,Per Month Value for money 4.5 (72) 4.5 Based on 72 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (78) 4.7 Based on 78 reviews ## User reviews Overall rating 4.5 Based on 81 reviews Filter by rating 5(49) 4(25) 3(5) 2(2) 1(0) Mentioned topic Sorted by most recent JC Juan Carlos R. Supervisor de Calidad de atencion Banking ### "Son buenos, pero siempre se puede mejorar" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 24, 2025 "Mi experiencia en general es buena, aunque considero que aún podría mejorar. También destaco que hemos utilizado este servicio durante varios años; sin embargo, con el tiempo, las mejoras o implementaciones realizadas no han sido realmente significativas. Sin ánimo de ofender, pero desde que contamos con el servicio hasta la fecha, no percibo un crecimiento o avance relevante en la plataforma. Pros Lo que más me ha gustado de Ucontact es que, ante cualquier inconveniente, siempre están dispuestos a brindar una solución de manera rápida Cons El aspecto que considero menos favorable es que algunas funciones todavía no están disponibles, pese a que las hemos sugerido previamente. En nuestro caso, como banco que atiende un alto volumen de chats en cola, necesitamos contar con la posibilidad de realizar cierres masivos de interacciones. Actualmente, esta acción debe hacerse una por una, ya que la opción de cierre masivo aún no está habilitada. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. LR Leandro R. Supervisor de Back Office Retail ### "Una herramienta útil y completa para la gestión diaria" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 14, 2025 Uso uContact todos los días para gestionar con mi Equipo de Back Office las campañas de WhatsApp Business, consultas, derivaciones y seguimiento de pagos. Es una herramienta que, bien trabajada, ordena la operación y me ayuda a tener métricas claras. Mejoró la trazabilidad y nos permitió automatizar tareas que antes eran manuales. Cumple y me facilita mucho la gestión del área. Pros Se valora que permite centralizar todo en un mismo lugar y ahorra tiempo en capacitar al equipo y tener mejor feedback con los clientes. Si está todo configurado como corresponde (siguiendo los manuales que tienen a disposicion), la herramienta se destaca, más con las campañas y flujos personalizados. Cons Más que algo “que no me guste”, veo oportunidades de mejora. Algunas funciones podrían simplificarse para que la experiencia sea más ágil, especialmente en tareas repetitivas del día a día. También sería valioso contar con un poco más de autonomía para ajustar configuraciones sin depender tanto del equipo técnico. Siento que, si se fortalecen esos puntos, la plataforma puede ser todavía más potente para quienes gestionamos equipos operativos. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reasons for choosing uContact Versatilidad y acondicionamiento del producto a las necesidades específicas que teníamos. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. MJ Monica J. Administrativa Sanitaria Health, Wellness and Fitness ### "La mejor aplicación que he utilizado nunca" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Es mi herramienta diaria de trabajo y no la cambio por ninguna otra, es muy intuitiva y cómoda, tiene muchas utilidades que hacen que mejore mi rendimiento y el de mi equipo. Pros Es cómodo, práctico, dinámico, rápido, intuitivo, no se parece en nada a ninguna otra herramienta que haya utilizado antes. Cons No le encuentro ninguna desventaja ya que me ayuda a trabajar de forma muy efectiva y es fácil de utilizar. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GA Graciela A. Supervisor Health, Wellness and Fitness ### "Muy conforme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2025 Es muy ágil al guardado de información, la pantalla es muy simple y completa, deja visualizar casi toda la información, ayuda a agilizar la gestión y resolución del caso. Pros Su formato amigable, la pantalla contiene toda la información necesaria para dar respuesta ágil a nuestros pacientes. Cons Quizá algunos cuestiones que no la tenemos disponible, adjunto de documentación ejemplo, para los fines de la empresa nos resulta indispensable. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. TG Tatiana Garcia G. Supervisora Logistics and Supply Chain ### "Lo mejor para controlar la contactabilidad" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 Me ha gustado el sorpote casi inmediato de la plataforma, cuando tengo alguna falla o pregunta escribo por medio del correo y me responden el mismo día, brindando incluso soporte a través de llamada. Pros El reporte que se puede sacar de manera detallada y en resumen, también el control de las campañas y usuarios Cons Me gustaría que tuviera la manera de manejar las camapañas Outbound , cada usuario con diferente número para que el identificador de llamada no lo marque como spam. Alternatives considered [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reasons for choosing uContact Me ha gustado más, es más facil de utilizar y mejores datos Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FB Flavio B. Diretor Information Technology and Services ### "Parceria de Sucesso" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 9, 2025 Estamos satisfeitos com a parceria com a Net2phone. No geral a plataforma atende as necessidades dos nossos clientes. Pros Plataforma que possui alta tecnologia, inovação, custos acessíveis e boas ferramentas para gerenciamento do setor de atendimento. Cons Dificuldade para integração com outros sistemas e no suporte através do telefone, pois várias vezes quando ligamos no fone: \[conteúdo sensível escondido\] , a ligação demora muito tempo para ser atendida. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. EF Elias F. Técnico de Infraestructura Management Consulting ### "Interfaz intuitiva y facilidad de manejo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Pros La facilidad que se tiene para manejar permisos y accesos para los agentes. La interfaz la considero intuitiva para dicha acción. Cons La principal desventaja que encuentro es por ejemplo, para los agentes. Cuando se deben cerrar interacciones en cantidad. Por el momento lo hacen uno a uno y relantece la operativa Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. GE Gustavo Ernesto I. ADMINISTRATIVO Telecommunications ### "Security y confiable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 October 6, 2025 Value for Money La importancia de hacer la inversión es ahorrar a futuro y tener una herramienta funcional si gastos innecesarios Pros CALL CENTER OPERATIONS Buena herramienta para cualquier tipo de empresa chica o mediada y en cualquier ramo Cons REPORTING Es muy eficaz para el cliente, ya que tiene un reporte controlado y a detalle de toda su operación Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. AO Avad O H. CIO Hospitality ### "Una de las mejores soluciones de Telefonia Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 Es una buena solución de telefonía y nos ha ayudado a mejorar las comunicaciones y a atender mejor servicio a nuestros clientes Pros La movilidad de sus soluciones para Contact Center, sus funcionalidades y sus precios accesibles. Su plataforma es bastante amigable, tiene facilidad de integración con otras soluciones y desde que lo implementamos no hemos tenido caídas en sus servicios. Cons El soporte aunque es bueno, puede ser mas proactivo. En algunas ocasiones hemos tenido que recurrir al soporte para poder llamar a otros países y después de varios intentos lo hemos conseguido, lo cual alenta el contacto con nuestros clientes. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. FM Fabio M. PROPRIETÁRIO Telecommunications ### "Custo Beneficio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2025 Pros Excelente custo beneficio e muito fácil para utilizar. Nível de segurança muito bom, não havendo problemas quanto a hackers. Cons Gostei muito do gerenciamento de chamadas, disponibilizando vários gráficos de fácil leitura e muito útil para o controle operacional. Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. [View all Reviews](https://www.capterra.com/p/115213/uContact/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Ringover vs uContact](https://www.capterra.com/compare/115213-169627/uContact-vs-RingOver) [Convoso vs uContact](https://www.capterra.com/compare/76768-115213/Cloud-Predictive-Dialer-vs-uContact)