# uContact Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about uContact Software - reviews, pricing plans, popular comparisons to other Call Center products and more. Source: https://www.capterra.com/p/115213/uContact --- # uContact Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) uContact ## What is uContact? Make conversations happen easily and effectively with uContact. Including Inbound, Outbound & Blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified agent. uContact's complete voice solution enables you to improve performance by 300% with our market leading dialers including: predictive, power, progressive, preview and voice broadcast ## What is uContact used for? [Call Center](https://www.capterra.com/call-center-software/)[Contact Center](https://www.capterra.com/contact-center-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 81 user reviews Reviews sentiment Positive 91% Neutral 6% Negative 2% Starting price $59.99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for uContact?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.net2phone.com&name=uContact) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### uContact 4.5 (81) VS. [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $59.99 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (81) Ease Of Use 4.3 (3,601) Value For Money 4.5 (72) Value For Money 4.2 (2,655) Customer Service 4.7 (78) Customer Service 4.3 (2,764) ## uContact alternatives [4.6 (142)](https://www.capterra.com/p/136728/Readymode/reviews/) Starting price $199.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (866)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (387)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Highest Rated [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/) [4.8 (317)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/29589/CallCenterNOW/) [View all alternatives](https://www.capterra.com/p/115213/uContact/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Recording 4.6 (35) 60.00% of 35 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Logging 4.6 (31) 61.29% of 31 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring 4.6 (30) 50.00% of 30 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Routing 4.5 (24) 70.83% of 24 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Center Management 4.4 (23) 52.17% of 23 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 4.3 (18) 77.78% of 18 reviewers that rated this feature as important or highly important Distribute/route/connect calls uContact 74 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls Dials outbound calls automatically A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Facilitate virtual conferences that connect multiple people remotely Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Schedule date and time for callbacks/follow-up calls or reminders Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Control the name and number that appears on outbound caller ID Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Manage, store and organize emails within the system or via third-party apps Federal Communications Commission (FCC) compliance Federal Trade Commission (FCC) compliance A call center that primarily receives calls, typically customer service focused Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Store information about leads or contacts and track, manage and nurture them throughout the sales process Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Transmit voice and other information digitally A call center that primarily makes calls, typically sales focused System automatically dials the next number on the contact list after the previous call ends System calls multiple numbers at once and connects the agent to the first number that answers System provides callee information to agent prior to the call to help determine whether or not to make the call Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Turns text into natural sounding speech Connect with meeting participants remotely over video Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.5 (81) 4.5 Based on 81 reviews ## Pricing Value for money 4.5 (72) Basic $59.99 Per User,Per Month Value for money 4.5 (72) 4.5 Based on 72 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ monday.com](https://www.capterra.com/p/147657/monday-com/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Google Chrome](https://www.capterra.com/p/228985/Chrome/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (78) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (78) 4.7 Based on 78 reviews ## User reviews Overall rating 4.5 Based on 81 reviews Filter by rating 5(49) 4(25) 3(5) 2(2) 1(0) Mentioned topic Sorted by most recent JC Juan Carlos R. Supervisor de Calidad de atencion Banking ### "Son buenos, pero siempre se puede mejorar" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 24, 2025 "Mi experiencia en general es buena, aunque considero que aún podría mejorar. También destaco que hemos utilizado este servicio durante varios años; sin embargo, con el tiempo, las mejoras o implementaciones realizadas no han sido realmente significativas. Sin ánimo de ofender, pero desde que contamos con el servicio hasta la fecha, no percibo un crecimiento o avance relevante en la plataforma. Pros Lo que más me ha gustado de Ucontact es que, ante cualquier inconveniente, siempre están dispuestos a brindar una solución de manera rápida Cons El aspecto que considero menos favorable es que algunas funciones todavía no están disponibles, pese a que las hemos sugerido previamente. En nuestro caso, como banco que atiende un alto volumen de chats en cola, necesitamos contar con la posibilidad de realizar cierres masivos de interacciones. Actualmente, esta acción debe hacerse una por una, ya que la opción de cierre masivo aún no está habilitada. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. LR Leandro R. Supervisor de Back Office Retail ### "Una herramienta útil y completa para la gestión diaria" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 November 14, 2025 Uso uContact todos los días para gestionar con mi Equipo de Back Office las campañas de WhatsApp Business, consultas, derivaciones y seguimiento de pagos. Es una herramienta que, bien trabajada, ordena la operación y me ayuda a tener métricas claras. Mejoró la trazabilidad y nos permitió automatizar tareas que antes eran manuales. Cumple y me facilita mucho la gestión del área. Pros Se valora que permite centralizar todo en un mismo lugar y ahorra tiempo en capacitar al equipo y tener mejor feedback con los clientes. Si está todo configurado como corresponde (siguiendo los manuales que tienen a disposicion), la herramienta se destaca, más con las campañas y flujos personalizados. Cons Más que algo “que no me guste”, veo oportunidades de mejora. Algunas funciones podrían simplificarse para que la experiencia sea más ágil, especialmente en tareas repetitivas del día a día. También sería valioso contar con un poco más de autonomía para ajustar configuraciones sin depender tanto del equipo técnico. Siento que, si se fortalecen esos puntos, la plataforma puede ser todavía más potente para quienes gestionamos equipos operativos. Alternatives considered [Visio](https://www.capterra.com/p/201133/Visio/) Reasons for choosing uContact Versatilidad y acondicionamiento del producto a las necesidades específicas que teníamos. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MJ Monica J. Administrativa Sanitaria Health, Wellness and Fitness ### "La mejor aplicación que he utilizado nunca" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 Es mi herramienta diaria de trabajo y no la cambio por ninguna otra, es muy intuitiva y cómoda, tiene muchas utilidades que hacen que mejore mi rendimiento y el de mi equipo. Pros Es cómodo, práctico, dinámico, rápido, intuitivo, no se parece en nada a ninguna otra herramienta que haya utilizado antes. Cons No le encuentro ninguna desventaja ya que me ayuda a trabajar de forma muy efectiva y es fácil de utilizar. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GA Graciela A. Supervisor Health, Wellness and Fitness ### "Muy conforme" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 28, 2025 Es muy ágil al guardado de información, la pantalla es muy simple y completa, deja visualizar casi toda la información, ayuda a agilizar la gestión y resolución del caso. Pros Su formato amigable, la pantalla contiene toda la información necesaria para dar respuesta ágil a nuestros pacientes. Cons Quizá algunos cuestiones que no la tenemos disponible, adjunto de documentación ejemplo, para los fines de la empresa nos resulta indispensable. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. TG Tatiana Garcia G. Supervisora Logistics and Supply Chain ### "Lo mejor para controlar la contactabilidad" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 15, 2025 Me ha gustado el sorpote casi inmediato de la plataforma, cuando tengo alguna falla o pregunta escribo por medio del correo y me responden el mismo día, brindando incluso soporte a través de llamada. Pros El reporte que se puede sacar de manera detallada y en resumen, también el control de las campañas y usuarios Cons Me gustaría que tuviera la manera de manejar las camapañas Outbound , cada usuario con diferente número para que el identificador de llamada no lo marque como spam. Alternatives considered [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reasons for choosing uContact Me ha gustado más, es más facil de utilizar y mejores datos Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FB Flavio B. Diretor Information Technology and Services ### "Parceria de Sucesso" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 9, 2025 Estamos satisfeitos com a parceria com a Net2phone. No geral a plataforma atende as necessidades dos nossos clientes. Pros Plataforma que possui alta tecnologia, inovação, custos acessíveis e boas ferramentas para gerenciamento do setor de atendimento. Cons Dificuldade para integração com outros sistemas e no suporte através do telefone, pois várias vezes quando ligamos no fone: \[conteúdo sensível escondido\] , a ligação demora muito tempo para ser atendida. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. EF Elias F. Técnico de Infraestructura Management Consulting ### "Interfaz intuitiva y facilidad de manejo" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2025 Pros La facilidad que se tiene para manejar permisos y accesos para los agentes. La interfaz la considero intuitiva para dicha acción. Cons La principal desventaja que encuentro es por ejemplo, para los agentes. Cuando se deben cerrar interacciones en cantidad. Por el momento lo hacen uno a uno y relantece la operativa Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. GE Gustavo Ernesto I. ADMINISTRATIVO Telecommunications ### "Security y confiable " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 1.0 1.0 Likelihood to Recommend 10/10 October 6, 2025 Value for Money La importancia de hacer la inversión es ahorrar a futuro y tener una herramienta funcional si gastos innecesarios Pros CALL CENTER OPERATIONS Buena herramienta para cualquier tipo de empresa chica o mediada y en cualquier ramo Cons REPORTING Es muy eficaz para el cliente, ya que tiene un reporte controlado y a detalle de toda su operación Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AO Avad O H. CIO Hospitality ### "Una de las mejores soluciones de Telefonia Cloud" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 2, 2025 Es una buena solución de telefonía y nos ha ayudado a mejorar las comunicaciones y a atender mejor servicio a nuestros clientes Pros La movilidad de sus soluciones para Contact Center, sus funcionalidades y sus precios accesibles. Su plataforma es bastante amigable, tiene facilidad de integración con otras soluciones y desde que lo implementamos no hemos tenido caídas en sus servicios. Cons El soporte aunque es bueno, puede ser mas proactivo. En algunas ocasiones hemos tenido que recurrir al soporte para poder llamar a otros países y después de varios intentos lo hemos conseguido, lo cual alenta el contacto con nuestros clientes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. FM Fabio M. PROPRIETÁRIO Telecommunications ### "Custo Beneficio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 1, 2025 Pros Excelente custo beneficio e muito fácil para utilizar. Nível de segurança muito bom, não havendo problemas quanto a hackers. Cons Gostei muito do gerenciamento de chamadas, disponibilizando vários gráficos de fácil leitura e muito útil para o controle operacional. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/115213/uContact/reviews/) Popular comparisons [Ringover vs uContact](https://www.capterra.com/compare/115213-169627/uContact-vs-RingOver) [Convoso vs uContact](https://www.capterra.com/compare/76768-115213/Cloud-Predictive-Dialer-vs-uContact)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)