Who Uses This Software?

Call center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. Request a free demo. Minimum 10 agents.


Average Ratings

13 Reviews
Badge-functionality Badge-support Badge-value
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month/user
    See pricing details
  • Pricing Details
    Calculate your monthly price at: www.integraccs.com/pricing
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Integra CCS
  • www.integraccs.com
  • Founded 2008
  • Uruguay

About uContact

uContact is an All in One contact center solution, perfect for companys for 10 agentes or more. Includes ACD, recording, dialers (predictive, progressive and preview), CRM, voicebroadcast, quality, call reporting, social networks (Facebook & Twitter), live monitoring, IVR, SMS, Web Chat with audio and video call, and more. With presence at 18 countries globally, uContact help companies from 10 to more that 1.500 agents to improve their operation, educing costs and increasing the productivity


uContact Features

  • Blended Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Knowledge Base
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Premise-Based Call Center
  • Progressive Dialer
  • Quality Management
  • Queue Manager
  • Virtual Call Center
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

uContact Reviews Recently Reviewed!

Great system to work with callbacks and integration's are an amazing addon to this product.

Jul 29, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Gamification, our instance allows competition worldwide, less management team needed when people compete! We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984

Cons: Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

Overall: Gamification, callbacks way up, great support, very awesome after setup.

Really good solution

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great support team

Cons: No

Overall: We are having several issues with previous contact center solution providers until we start using uContact. The platform is used in several countries with very good results.

Recommendations to other buyers: very good deploy time

User friendly and excellent functionality.

Dec 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support

Cons: Highly Recommended.

Overall: We are satisfied with uContact in terms of features and support.
The implementation was fast and the usability was great.
Pros: Support
Cons: Highly recommended.

The ideal solution for support of growth

Dec 03, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Modern and flexible business form.

Cons: None.

Overall: Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

Recommendations to other buyers: If your company needs an efficient and effective solution to fuel your CRM or giving the market a greater range of relationship channels see the Integra.

Powerful and Effective

Dec 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great integration with other solutions.

Cons: Nothing

Overall: Very easy to use Solution and that's really important for our agents. Also, it allows us to define and manage really complex workflows for our IVR.
Great integration with other solutions.

Recommendations to other buyers: Solid product backed by good support.

Great Experience

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The team and solution

Overall: Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.

Pros
As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections.

Cons
No.

Advice to Buyers
I would recommend this to any colleagues that are in need of a similar or flexible solution.

Powerful solution and easy to integrate with other solutions.

Nov 30, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Awesome technical support.

Cons: No.

Overall: We manage millions of calls using uContact and I highlight the stability of the solution.
The tools to create complex workflows are really complete and allow a simple integration with other platforms.

Recommendations to other buyers: For the product and the team behind I strongly recommend uContact.

Complete, reliable and easy to use

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The start up was very easy and the system is very user friendly and reliable.

Cons: N/A

Overall: I highly recommend uContact for any type of Contact Center.
Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation.
Pros
The start up was very easy and the system is very user friendly and reliable.
Cons
N/A

Advice to Buyers
Great product!!!

Recommendations to other buyers: Great product!!!

Reliable and easy to use.

Nov 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Stability and continuous evolution

Cons: -

Overall: The transition from one system to another was very simple and without any problem. uContact works very well and the Integra development team has always been very receptive to new ideas.

Recommendations to other buyers: Strongly recommend the solution.

Powerful product

Nov 29, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

Cons: There is a learning curve to understand the configuration of the flows.

Overall: We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job.

Recommendations to other buyers: Product is very cost effective.

Great product and customer support.

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The solution is extremely easy to use and allows and is a true all in one multichannel solution.

I highly recommend uContact for financial institutions.

Excellent App

Sep 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The real time interface and easy to admin

Cons: there is none. All we use we like

Overall: I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience. Now we have a real all in one toll.

Recommendations to other buyers: Keep working as now

TuTasa.com

Aug 26, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, support, features.

Cons: Some graph colours are counter intuitive.

Overall: We are actually usingo ucontact for our contact center. Our contact center team uses quite a lot of the product's features and are fascinated with the product. The support team answers back our queries and doubts in no time.

Recommendations to other buyers: R&D team is very receptive. If you happen to have some ideas of new features you should contact them.