Who Uses This Software?

Call center software underperforming? Improve your results with uContact, reducing costs and improving the productivity of agents and supervisors. A true, customizable omnichannel solution.


Average Ratings

21 Reviews
Functionality Support Value

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $40.00/month/user
    See pricing details
  • Pricing Details
    Minimum 10 agents. More details: www.integraccs.com/pricing
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Integra CCS
  • www.integraccs.com
  • Founded 2009
  • Uruguay

About uContact

uContact is an All-in-One contact center solution. Our unique one-on-one customer service makes us perfect for small to medium call centers. Rather than relying on multiple applications we will offer you: - Dialers (Inbound & Outbound) - SMS, Email & Webchat in a Unified Inbox - A Call Center Designed CRM - Completely Customizable Reporting - Gamification - Recording - Voice Broadcasting - Quality Control - Live Coaching (Spy, Whisper, Collaborate) - Many More Features & an Open API


uContact Features

  • Blended Call Center
  • Call Logging
  • Call recording
  • Call Scripting
  • Campaign Management
  • Escalation Management
  • Inbound Call Center
  • Interactive Voice Response
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Call Center Management
  • Call Recording
  • Call Reporting
  • Call Scripting
  • Lead Management
  • Power Dialer
  • Predictive Dialer
  • Preview Dialer
  • Progressive Dialer
  • Surveys
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Call Monitoring
  • Call Recording
  • Call Results
  • Call Transfer
  • Callback Scheduling
  • Campaign Specific Caller ID
  • Contact Management
  • FCC Compliance
  • FTC Compliance
  • Lead Capture
  • Lead Management

uContact Reviews Recently Reviewed!


Great product and customer support

Apr 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: "The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. "

Cons: For now we have no cons.

The ideal solution for support of growth

Dec 03, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Modern and flexible business form.

Cons: None.

Overall: Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box.

Recommendations to other buyers: If your company needs an efficient and effective solution to fuel your CRM or giving the market a greater range of relationship channels see the Integra.

Capterra loader

Amazingly complete product, great Price, and the best service.

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features.

I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Great Experience

Nov 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The team and solution

Overall: Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation.

Pros

As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections.

Cons

No.

Advice to Buyers

I would recommend this to any colleagues that are in need of a similar or flexible solution.

Powerful product

Nov 29, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate.

Cons: There is a learning curve to understand the configuration of the flows.

Overall: We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job.

Recommendations to other buyers: Product is very cost effective.

Complete, reliable and easy to use

Nov 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The start up was very easy and the system is very user friendly and reliable.

Cons: N/A

Overall: I highly recommend uContact for any type of Contact Center.

Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation.

Pros

The start up was very easy and the system is very user friendly and reliable.

Cons

N/A

Advice to Buyers

Great product!!!

Recommendations to other buyers: Great product!!!

A high quality, easy to use program that's a fantastic addition to our current workflow.

May 06, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results.

Cons: While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience.

Powerful solution and easy to integrate with other solutions.

Nov 30, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Awesome technical support.

Cons: No.

Overall: We manage millions of calls using uContact and I highlight the stability of the solution.

The tools to create complex workflows are really complete and allow a simple integration with other platforms.

Recommendations to other buyers: For the product and the team behind I strongly recommend uContact.

Reliable and easy to use.

Nov 30, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Stability and continuous evolution

Cons: -

Overall: The transition from one system to another was very simple and without any problem. uContact works very well and the Integra development team has always been very receptive to new ideas.

Recommendations to other buyers: Strongly recommend the solution.

Really good solution

Dec 08, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great support team

Cons: No

Overall: We are having several issues with previous contact center solution providers until we start using uContact. The platform is used in several countries with very good results.

Recommendations to other buyers: very good deploy time

Excellent App

Sep 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The real time interface and easy to admin

Cons: there is none. All we use we like

Overall: I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience. Now we have a real all in one toll.

Recommendations to other buyers: Keep working as now

Powerful and Effective

Dec 02, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great integration with other solutions.

Cons: Nothing

Overall: Very easy to use Solution and that's really important for our agents. Also, it allows us to define and manage really complex workflows for our IVR.

Great integration with other solutions.

Recommendations to other buyers: Solid product backed by good support.

Capterra loader

Magnificent

Oct 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros:

It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service. It is simple to maintain and operate

Cons: I do not have cons of the application for now

TuTasa.com

Aug 26, 2016
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, support, features.

Cons: Some graph colours are counter intuitive.

Overall: We are actually usingo ucontact for our contact center. Our contact center team uses quite a lot of the product's features and are fascinated with the product. The support team answers back our queries and doubts in no time.

Recommendations to other buyers: R&D team is very receptive. If you happen to have some ideas of new features you should contact them.

Great system to work with callbacks and integration's are an amazing addon to this product.

Jul 29, 2017
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Gamification, our instance allows competition worldwide, less management team needed when people compete! We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984

Cons: Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

Overall: Gamification, callbacks way up, great support, very awesome after setup.

Capterra loader

very easy to use and train personnel in its use. We have all the callcenter under control.

Jun 07, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.

Cons: Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)

Great product!!!

Aug 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Great product. The user experience for agents and supervisors is really simple and intuitive. We have an excellent experience with uContact, improving productivity by 50%.

The system is extremely easy to use and much more complete that other expensive platforms

Recommendations to other buyers: The support team is great.

A complete solution for collections!!!

Dec 02, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Just one solution to manage all the business. Easy to Use. Great solution to collection agencies. uContact provide us a complete solution to manage our debt recovery business, with a custom solution and reporting for our customers.

User friendly and excellent functionality.

Dec 07, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Support

Cons: Highly Recommended.

Overall: We are satisfied with uContact in terms of features and support.

The implementation was fast and the usability was great.

Pros: Support

Cons: Highly recommended.

Great product and customer support.

Nov 29, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: The solution is extremely easy to use and allows and is a true all in one multichannel solution.

I highly recommend uContact for financial institutions.

Jun 25, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely