# uContact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is uContact the right Call Center solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115213/uContact/reviews --- uContact 4.5 (81) [View alternatives](https://www.capterra.com/p/115213/uContact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 21st, 2026 # Reviews of uContact Ease of use 4.5 Customer Service 4.7 ## Pros and Cons in Reviews EG Erivaldo G Head of DepartmentInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years. “The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible.“ September 23, 2025 SL Shamika L Collections OfficerFund-Raising, 51 - 200 employeesUsed the software for: 1-2 years. “The occasional glitches may be a bit inconvenient at times.“ June 22, 2023 RG Rosy G Regional Sales ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “I like the fact that I get an email with a voicemail transcript as well as being able to listen to the voicemail.“ September 11, 2025 RG Rosy G Regional Sales ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months. “I like it's features, and the excellent customer service/support they provide!“ September 11, 2025 DF Diana F Operational AssistantConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months. “Also, the team is great; whenever I have a doubt or question, they are always there to help.“ September 23, 2025 ## Showing most helpful reviews Showing 1-25 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Juan Carlos M. Gerente de Servicio al Cliente Online Entertainment Used the software for: 6-12 months ### "Amazingly complete product, great Price, and the best service. " April 23, 2018 5.0 Pros After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center. Cons Review Source Response from Net2Phone July 9, 2020 Juan Carlos, thank you very much for your comments about uContact! TB Teresa B. Assistant to the Assistant Retail Used the software for: 2+ years ### "No regrets" September 19, 2025 5.0 Pros The call forwarding to my other location is a great benefit. I am impressed with the quick response to any technical issues I have had. Managing our voicemail system has been a great asset and saves us time. Cons I have no complaints to any of my services as everything I have signed up for and expected has been on point with no problems. Switched from [OptiOp](https://www.capterra.com/p/175356/OptiOp/) Price was way too high and call quality was aweful and you could never get a hold of any customer service. Review Source oP oscar P. Collection Agent Banking Used the software for: 6-12 months ### "Effective " June 22, 2023 3.0 the problem is that it freezes when being used a lot. Pros Information is straight forward when using it . Cons it freezes when you are using it a lot throughout the day. Review Source EG Erivaldo G. Head of Department Information Technology and Services Used the software for: 1-2 years ### "Amazing software solution" September 23, 2025 4.0 A very good one, the possibilite to increase and become the best tool available for our needs if they listening to us. Pros The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible. Cons Not having the option to have the Facebook post option on new version and not be able to use the mobile app to receive campaign calls or make it. Reason for choosing uContact Partnership opportunity and payment options support Switched from [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) We need a solution that was possible to use all Channels Review Source RZ Ricardo Z. Vice President Retail Used the software for: 6-12 months ### "Vice President" September 11, 2025 5.0 satisfactory. From start to finish, from install and the employees responsible for service were terrific and answered all my 'dumb' questions. Pros call management was optimal, being in retail helped us capture our calls and minimize lost time on transfers which causes poor customer experience with our company Cons have not found that issue at this time. the service is extremely easy to navigate and change as needed to fit our business goals. Switched from [3CX](https://www.capterra.com/p/158704/3CX/) POOR CUSTOMER SERVICE. their service periodically did not work and was hard to reconnect on our busiest days of business. Review Source DF Diana F. Operational Assistant Consumer Services Used the software for: 6-12 months ### "Good server" September 23, 2025 4.0 We really enjoy it because the server is very nice and simple to use. Even our partners, including older people, don’t have any issues with it. The only downside is with the calls; sometimes after a period of time, we have to wait before making more calls, but after that, there’s no problem. Overall, we’re really happy with it. Also, the team is great; whenever I have a doubt or question, they are always there to help. Pros It's a very reliable tool. Its system makes call management smooth and well-organized, improving our team's efficiency and ensuring fast service. In addition, its integration with security protocols provides peace of mind when handling sensitive information Cons Well, sometimes it gets bugs and issues because we often call the US, so it experiences periods of time when we cannot make more calls. Alternatives considered [Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Reason for choosing uContact We chose this option because it was more suited to our needs Review Source DK David K. President CEO Telecommunications Used the software for: 2+ years ### "IGTconsult.com " September 18, 2025 5.0 Pros Excellent experience Easy to use, time saver, lowering our operating costs, all of our clients appreciate the service. Cons Wished we had it earlier. Lowering our operating budget and functionality have always been top priority. Switched from [Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/) Net2 Phones more easy access, User friendly Review Source RG Rosy G. Regional Sales Manager Consumer Goods Used the software for: Less than 6 months ### "Great product: Highly recommend!" September 11, 2025 5.0 After the initial learning curve of how to use it, the application is great. I like it's features, and the excellent customer service/support they provide! Pros I like the fact that I get an email with a voicemail transcript as well as being able to listen to the voicemail. Their customer service/technical support is outstanding! Cons It took me a while to learn how to get accustomed to application, and learn how to use it and make calls. Review Source Yessika C. Emprendedor independiente Civic & Social Organization Used the software for: 6-12 months ### " Magnificent" October 19, 2018 5.0 Pros It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service. It is simple to maintain and operate Cons I do not have cons of the application for now Review Source Response from Net2Phone July 9, 2020 Yessika, thank you very much for your comments about uContact! We're glad to learn you found our solution useful and easy to use. Marco S. Desarrollador de aplicaciones web Used the software for: Less than 6 months ### "very easy to use and train personnel in its use. We have all the callcenter under control." June 8, 2018 4.0 Pros very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter. Cons Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client) Review Source Response from Net2Phone July 9, 2020 Marco, thank you very much for your feedback! TGG Tatiana Garcia G. Supervisora Logistics and Supply Chain Used the software for: 2+ years ### "Lo mejor para controlar la contactabilidad" October 15, 2025 5.0 Me ha gustado el sorpote casi inmediato de la plataforma, cuando tengo alguna falla o pregunta escribo por medio del correo y me responden el mismo día, brindando incluso soporte a través de llamada. Pros El reporte que se puede sacar de manera detallada y en resumen, también el control de las campañas y usuarios Cons Me gustaría que tuviera la manera de manejar las camapañas Outbound , cada usuario con diferente número para que el identificador de llamada no lo marque como spam. Alternatives considered [Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/) Reason for choosing uContact Me ha gustado más, es más facil de utilizar y mejores datos Review Source MJ Mónica J. Administrativa Sanitaria Health, Wellness and Fitness Used the software for: 2+ years ### "La mejor aplicación que he utilizado nunca" October 31, 2025 5.0 Es mi herramienta diaria de trabajo y no la cambio por ninguna otra, es muy intuitiva y cómoda, tiene muchas utilidades que hacen que mejore mi rendimiento y el de mi equipo. Pros Es cómodo, práctico, dinámico, rápido, intuitivo, no se parece en nada a ninguna otra herramienta que haya utilizado antes. Cons No le encuentro ninguna desventaja ya que me ayuda a trabajar de forma muy efectiva y es fácil de utilizar. Review Source AH Armando H. Ingeniero en Telecomunicaciones y Redes Automotive Used the software for: 1-2 years ### "Migración de Telefonia a la Nube" September 29, 2025 5.0 En nuestra experiencia, le hace la competencia sin problema a Genesys, siento que puede llegar a ser mejor, nuestra experiencia es buena, desde el tiempo que tenemos usando la solución no tenemos problema. Nunca se cae o presenta problemas ni degradación en el servicio. Les pregunte a los usuarios de mesa de ayuda y ContacCenter de agendamiento de autos y están muy contentos con la solución. Pros Nos Solucionó 2 problema. 1 necesitamos utilizar una cuenta de correo compartida con varias personas para agendamiento de autos, pero por el flujo de correo esto no se sincronizaba a tiempo. Ucontact no soluciono el problema y nos entrego mas herramientas para poder tipificar a los casos y mantener el seguimiento y el historial de los correos de clientes. La vista del administrador gestiona y controla los agentes. 2 Nos soluciono las llamadas de mesa de ayuda, donde podemos tener estadísticas de las llamadas contestadas, abandonadas, y perdidas, además de tener el control de cada agente donde ellos se deben cambiar de estado cuando no puedan atender o requieran ir al baño o ir a su descanso. Además, permite una vista del administrador de la plataforma. Cons La verdad, es que aun no encuentro algo que no me gusto, pero puede ser por que tiene mucho potencial, y sentimos que no le logramos sacar el máximo provecho para poder darnos cuenta de que cosa podría no ser buena, por ahora cumple lo que nosotros necesitamos. Review Source GEI Gustavo Ernesto I. ADMINISTRATIVO Telecommunications Used the software for: 1-2 years ### "Security y confiable " October 6, 2025 5.0 Value for Money La importancia de hacer la inversión es ahorrar a futuro y tener una herramienta funcional si gastos innecesarios Pros CALL CENTER OPERATIONS Buena herramienta para cualquier tipo de empresa chica o mediada y en cualquier ramo Cons REPORTING Es muy eficaz para el cliente, ya que tiene un reporte controlado y a detalle de toda su operación Review Source FB Flavio B. Diretor Information Technology and Services Used the software for: 6-12 months ### "Parceria de Sucesso" October 9, 2025 5.0 Estamos satisfeitos com a parceria com a Net2phone. No geral a plataforma atende as necessidades dos nossos clientes. Pros Plataforma que possui alta tecnologia, inovação, custos acessíveis e boas ferramentas para gerenciamento do setor de atendimento. Cons Dificuldade para integração com outros sistemas e no suporte através do telefone, pois várias vezes quando ligamos no fone: \[conteúdo sensível escondido\] , a ligação demora muito tempo para ser atendida. Review Source GA Graciela A. Supervisor Health, Wellness and Fitness Used the software for: Less than 6 months ### "Muy conforme" October 28, 2025 5.0 Es muy ágil al guardado de información, la pantalla es muy simple y completa, deja visualizar casi toda la información, ayuda a agilizar la gestión y resolución del caso. Pros Su formato amigable, la pantalla contiene toda la información necesaria para dar respuesta ágil a nuestros pacientes. Cons Quizá algunos cuestiones que no la tenemos disponible, adjunto de documentación ejemplo, para los fines de la empresa nos resulta indispensable. Review Source AA Arturo A. soporte de telecomunicaciones Computer Software Used the software for: 1-2 years ### "Facilidad de uso" April 29, 2025 5.0 Pros La facilidad de uso y lo intuitiva que es la plataforma en la mayoría de sus funciones. Cons La única desventaja que yo veo es en cuanto a la documentación de la wiki, a veces no se encuentra todo lo que necesitamos. Review Source JB Jaume B. Project Manager Telecommunications Used the software for: 1-2 years ### "uContact omnicanal para Contact Centers te ayudara a crecer" February 27, 2025 5.0 Una suerte coincidir en proyectos con un equipo tan competente y cercano. Pros Desde el inicio al final del proyecto te sientes acompañado y respaldado por un equipo comercial, onboarding y técnico muy competente. Ver que uContact pueden adaptasrse a lo que nuestro cliente necesite . La parte documental bien trabajada y en Español también es de agradecer. Cons En alguna ocasión he encontrado a faltar alguna llamada de voz para agilizar la consultas y tener menos correos para arriba y para abajo ;) Review Source FP Florencia P. Gestor Law Practice Used the software for: 2+ years ### "Soluciones ucontact " November 29, 2022 5.0 Es facil de usar, intuitiva, integra todo lo que necesito para trabajar en un mismo lugar lo cual facilita mi trabajo y me permite alcanzar mis objetivos más rápido Pros La sencillez del sistema. Haciéndolo dinámico y funcional Cons No he encontrado fallas en el sistema, es muy práctico Review Source Response from Net2Phone December 1, 2022 Hola Florencia, ¡muchas gracias por tus comentarios sobre uContact! Nos alegra saber que te ayuda a alcanzar tus objetivos más rápido :) PF Paola F. SubGerente de Cobros Financial Services Used the software for: 1-2 years ### "Retroalimentación UContact" June 27, 2023 4.0 Un nivel medio porque tiene oportunidad de mejora Pros Facilidad de uso ya que es amigable para el administrador y el usuario Cons No es tan flexible con creación de campañasTiempos de respuesta en resolución de casos, asignación de diferentes usuarios de soporte que impide el seguimiento o lo hace más lento Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Reason for choosing uContact Precio y atención Review Source AA Adriana A. Lider de centro de contacto Retail Used the software for: 2+ years ### "Re alimentacion" November 25, 2022 4.0 Buen servicio personas en su gran mayoría dispuesto a ayudar Pros accesibilidad de su equipo de trabajo, estan abiertos a escuchar Cons para generar reportes es complejo, además muchos de los pedidos de mejora requieren desarrollo y demora más del tiempo deseado; en servicio deben aumentar sus recursos para que puedan ayudar a sus clientes de manera mas exhaustiva Review Source Response from Net2Phone November 29, 2022 Hola Adriana, ¡gracias por tus comentarios sobre uContact! Los tomaremos en cuenta para seguir mejorando la solución y la forma en la que podemos ayudarlos a obtener mejores resultados utilizando uContact ;) AT Alba T. Analista de estrategia de sistemas de cobranza Financial Services Used the software for: 1-2 years ### "Retroalimentación uContact" June 27, 2023 4.0 Lo amigable de la aplicación, la atención al cliente. Pros Lo amigable que es la plataforma y generación de reportes para la creación de estrategias Cons Fallas por tema de infraestructura impactando en la reportería. Reason for choosing uContact No estuve en ese proceso. Switched from [Aspect Software](https://www.capterra.com/p/59956/Aspect-Software/) No estuve en ese proceso. Review Source JP Jesus P. Contabilidad y Finanzas Computer Software Used the software for: 1-2 years ### "Plataforma Eficaz" November 25, 2022 4.0 En general, me gusta la herramienta ya que es práctica y sencilla de usar. La interfaz es agradable y personalizable Pros Que se puede utilizar desde cualquier dispositivo con acceso a internet Cons Modificaría la opción de responder en hilo los chats de WA Review Source Response from Net2Phone November 29, 2022 Hola Jesús, ¡muchas gracias por tus comentarios sobre uContact! Nos alegramos de que nuestra solución ayude a Huli a obtener sus objetivos de forma eficaz, práctica y simple ;) JM JIMENA M. Used the software for: ### "Great product!!!" August 26, 2016 5.0 Pros Great product. The user experience for agents and supervisors is really simple and intuitive. We have an excellent experience with uContact, improving productivity by 50%. The system is extremely easy to use and much more complete that other expensive platforms Review Source DB Diego B. Used the software for: ### "Great product and customer support." November 29, 2016 5.0 The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions. Review Source Similar Products Featured ## Related categories [IVR](https://www.capterra.com/ivr-software/)[Auto Dialer](https://www.capterra.com/auto-dialer-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.