# uContact Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is uContact the right Call Center solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115213/uContact/reviews

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uContact

4.5 (81)

[View alternatives](https://www.capterra.com/p/115213/uContact/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated April 21st, 2026

# Reviews of uContact

Ease of use

4.5

Customer Service

4.7

## Pros and Cons in Reviews

EG

Erivaldo G

Head of DepartmentInformation Technology and Services, 501 - 1,000 employeesUsed the software for: 1-2 years.

“The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible.“

September 23, 2025

SL

Shamika L

Collections OfficerFund-Raising, 51 - 200 employeesUsed the software for: 1-2 years.

“The occasional glitches may be a bit inconvenient at times.“

June 22, 2023

RG

Rosy G

Regional Sales ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months.

“I like the fact that I get an email with a voicemail transcript as well as being able to listen to the voicemail.“

September 11, 2025

RG

Rosy G

Regional Sales ManagerConsumer Goods, 2 - 10 employeesUsed the software for: Less than 6 months.

“I like it's features, and the excellent customer service/support they provide!“

September 11, 2025

DF

Diana F

Operational AssistantConsumer Services, 2 - 10 employeesUsed the software for: 6-12 months.

“Also, the team is great; whenever I have a doubt or question, they are always there to help.“

September 23, 2025

## Showing most helpful reviews

Showing 1-25 of 81 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Juan Carlos M.  
Gerente de Servicio al Cliente Online  
Entertainment  
Used the software for: 6-12 months

### "Amazingly complete product, great Price, and the best service. "

April 23, 2018

5.0

Pros

After doing a very lengthy research and several RFPs we ended up with Integra and its U Contac Solution, it's extremely complete I wanted a CRM (which is adaptable to our needs) several channels (Chat, E-mail, telephone and eventually social media) also the ability to adapt it and flexible solutions, it meets all. In addition it has the best price in the market product-features. I have been working in the industry for over 15 years and I must say the setup and transition was smooth and really supportive, as any setup there are minor glitches and adjustments that come up, however they were quickly corrected or adapted to our needs, best product you can have for your call center.

Cons

Review Source

Response from Net2Phone

July 9, 2020

Juan Carlos, thank you very much for your comments about uContact!

TB

Teresa B.  
Assistant to the Assistant  
Retail  
Used the software for: 2+ years

### "No regrets"

September 19, 2025

5.0

Pros

The call forwarding to my other location is a great benefit. I am impressed with the quick response to any technical issues I have had. Managing our voicemail system has been a great asset and saves us time.

Cons

I have no complaints to any of my services as everything I have signed up for and expected has been on point with no problems.

Switched from

[OptiOp](https://www.capterra.com/p/175356/OptiOp/)

Price was way too high and call quality was aweful and you could never get a hold of any customer service.

Review Source

oP

oscar P.  
Collection Agent  
Banking  
Used the software for: 6-12 months

### "Effective "

June 22, 2023

3.0

the problem is that it freezes when being used a lot.

Pros

Information is straight forward when using it .

Cons

it freezes when you are using it a lot throughout the day.

Review Source

EG

Erivaldo G.  
Head of Department  
Information Technology and Services  
Used the software for: 1-2 years

### "Amazing software solution"

September 23, 2025

4.0

A very good one, the possibilite to increase and become the best tool available for our needs if they listening to us.

Pros

The support when necessary as fast as possible, and solution customization opportunity to improve the configs if possible.

Cons

Not having the option to have the Facebook post option on new version and not be able to use the mobile app to receive campaign calls or make it.

Reason for choosing uContact

Partnership opportunity and payment options support

Switched from

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

We need a solution that was possible to use all Channels

Review Source

RZ

Ricardo Z.  
Vice President  
Retail  
Used the software for: 6-12 months

### "Vice President"

September 11, 2025

5.0

satisfactory. From start to finish, from install and the employees responsible for service were terrific and answered all my 'dumb' questions.

Pros

call management was optimal, being in retail helped us capture our calls and minimize lost time on transfers which causes poor customer experience with our company

Cons

have not found that issue at this time. the service is extremely easy to navigate and change as needed to fit our business goals.

Switched from

[3CX](https://www.capterra.com/p/158704/3CX/)

POOR CUSTOMER SERVICE. their service periodically did not work and was hard to reconnect on our busiest days of business.

Review Source

DF

Diana F.  
Operational Assistant  
Consumer Services  
Used the software for: 6-12 months

### "Good server"

September 23, 2025

4.0

We really enjoy it because the server is very nice and simple to use. Even our partners, including older people, don’t have any issues with it. The only downside is with the calls; sometimes after a period of time, we have to wait before making more calls, but after that, there’s no problem. Overall, we’re really happy with it. Also, the team is great; whenever I have a doubt or question, they are always there to help.

Pros

It's a very reliable tool. Its system makes call management smooth and well-organized, improving our team's efficiency and ensuring fast service. In addition, its integration with security protocols provides peace of mind when handling sensitive information

Cons

Well, sometimes it gets bugs and issues because we often call the US, so it experiences periods of time when we cannot make more calls.

Alternatives considered

[Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/)

Reason for choosing uContact

We chose this option because it was more suited to our needs

Review Source

DK

David K.  
President CEO  
Telecommunications  
Used the software for: 2+ years

### "IGTconsult.com "

September 18, 2025

5.0

Pros

Excellent experience Easy to use, time saver, lowering our operating costs, all of our clients appreciate the service.

Cons

Wished we had it earlier. Lowering our operating budget and functionality have always been top priority.

Switched from

[Vonage Business Communications](https://www.capterra.com/p/159047/Vonage-Business/)

Net2 Phones more easy access, User friendly

Review Source

RG

Rosy G.  
Regional Sales Manager  
Consumer Goods  
Used the software for: Less than 6 months

### "Great product: Highly recommend!"

September 11, 2025

5.0

After the initial learning curve of how to use it, the application is great. I like it's features, and the excellent customer service/support they provide!

Pros

I like the fact that I get an email with a voicemail transcript as well as being able to listen to the voicemail. Their customer service/technical support is outstanding!

Cons

It took me a while to learn how to get accustomed to application, and learn how to use it and make calls.

Review Source

Yessika C.  
Emprendedor independiente  
Civic & Social Organization  
Used the software for: 6-12 months

### " Magnificent"

October 19, 2018

5.0

Pros

It easily adapts to the needs of the client or at least it was my experience, very easy to use and also has the support of the customer service team that provides a good service. It is simple to maintain and operate

Cons

I do not have cons of the application for now

Review Source

Response from Net2Phone

July 9, 2020

Yessika, thank you very much for your comments about uContact! We're glad to learn you found our solution useful and easy to use.

Marco S.  
Desarrollador de aplicaciones web  
  
Used the software for: Less than 6 months

### "very easy to use and train personnel in its use. We have all the callcenter under control."

June 8, 2018

4.0

Pros

very good follow-up reports Multi user and cloud based. This software really effectively manages a small medium department of a callcenter.

Cons

Chat is very heavy for a wordpress-based website. uses very new javascript technology that is incompatible with older browsers (such as those that would normally be used by the client)

Review Source

Response from Net2Phone

July 9, 2020

Marco, thank you very much for your feedback!

TGG

Tatiana Garcia G.  
Supervisora  
Logistics and Supply Chain  
Used the software for: 2+ years

### "Lo mejor para controlar la contactabilidad"

October 15, 2025

5.0

Me ha gustado el sorpote casi inmediato de la plataforma, cuando tengo alguna falla o pregunta escribo por medio del correo y me responden el mismo día, brindando incluso soporte a través de llamada.

Pros

El reporte que se puede sacar de manera detallada y en resumen, también el control de las campañas y usuarios

Cons

Me gustaría que tuviera la manera de manejar las camapañas Outbound , cada usuario con diferente número para que el identificador de llamada no lo marque como spam.

Alternatives considered

[Zendesk Talk](https://www.capterra.com/p/242231/Zendesk-Talk/)

Reason for choosing uContact

Me ha gustado más, es más facil de utilizar y mejores datos

Review Source

AA

Andrea A.  
Responsable  
Computer Software  
Used the software for: 2+ years

### "Resp Atencion al cliente"

April 10, 2025

5.0

Siempre buena atención del soporte y ocupación por dar respuestas.

Pros

La forma practica de acceso, y la cantidad de información disponible en todo momento.

Cons

En algunos casos, cuando piden que demos casos especificos o en el momento por errores aleatorios de la plataforma

Switched from

[Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/)

Solucion net. esa fue la causa principal, sin requisitos de hard

Review Source

MJ

Mónica J.  
Administrativa Sanitaria  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "La mejor aplicación que he utilizado nunca"

October 31, 2025

5.0

Es mi herramienta diaria de trabajo y no la cambio por ninguna otra, es muy intuitiva y cómoda, tiene muchas utilidades que hacen que mejore mi rendimiento y el de mi equipo.

Pros

Es cómodo, práctico, dinámico, rápido, intuitivo, no se parece en nada a ninguna otra herramienta que haya utilizado antes.

Cons

No le encuentro ninguna desventaja ya que me ayuda a trabajar de forma muy efectiva y es fácil de utilizar.

Review Source

Harry C.  
Gerente de TI  
Information Technology and Services  
Used the software for: 2+ years

### "uContact -Soporte de Alto Nivel"

August 9, 2025

5.0

Como canal, manejo algunos lcientes que usan la plataforma de uContact, no he tneido que abrir caos por incidentes ya que la plataforma es muy estable y acoplada a las necesidades de los usuarios desde la implementación. Cuanod he necesitado de soporte para realizar algun cambio o mejora los casoa son atendidos de inmdiato y las soluciones son procesadas agilmente y las soluciones eficientes.

Pros

uContatc en una plataforma que facilita las requerimientos de omnicanalidad que necesitan las empresas para manjar su centro de atención a clientes, que desde su implementación se acopla a las nacesidades personalizadas de los clientes, agiliza la atención al cliente y el manejo de sus datos de manera segura.

Cons

No tengo ninguna en especial, tal vez el que en ocasiones para resolver ciertas necesidades simples de cambios o modificaciones solicitadas por los clientes debo acceder al soporte, pero esto se remedia con la rápida atencion a los tikets abiertos con solucones rápidas gestionadas por la misma área de soporte.

Review Source

GEI

Gustavo Ernesto I.  
ADMINISTRATIVO  
Telecommunications  
Used the software for: 1-2 years

### "Security y confiable "

October 6, 2025

5.0

Value for Money La importancia de hacer la inversión es ahorrar a futuro y tener una herramienta funcional si gastos innecesarios

Pros

CALL CENTER OPERATIONS Buena herramienta para cualquier tipo de empresa chica o mediada y en cualquier ramo

Cons

REPORTING Es muy eficaz para el cliente, ya que tiene un reporte controlado y a detalle de toda su operación

Review Source

HG

Helen G.  
Jefe de Servicio al Cliente  
Airlines/Aviation  
Used the software for: 2+ years

### "uContact en el Aeropuerto de Guayaquil"

February 17, 2025

5.0

Bastante positiva y agradable, creo que lo primordial en un negocio es la atención al cliente y ellos tienen excelente trato.

Pros

Los funcionarios siempre son amables, y dan soluciones ágiles en nuestras diversas consultas. Siempre están dispuestos a colaborar ante nuestros requerimientos.

Cons

Solo tuve una mala experiencia una ocasión que nos quedamos sin servicio por varias horas, sin embargo, es algo que no ha vuelto a ocurrir.

Review Source

AA

Arturo A.  
soporte de telecomunicaciones  
Computer Software  
Used the software for: 1-2 years

### "Facilidad de uso"

April 29, 2025

5.0

Pros

La facilidad de uso y lo intuitiva que es la plataforma en la mayoría de sus funciones.

Cons

La única desventaja que yo veo es en cuanto a la documentación de la wiki, a veces no se encuentra todo lo que necesitamos.

Review Source

MAD

Maria Alejandra D.  
ANALISTA FUNCIONAL  
Capital Markets  
Used the software for: Less than 6 months

### " Agradecimiento al equipo de soporte"

July 1, 2025

5.0

Hola equipo, Quería tomarme un momento para agradecerles sinceramente por el acompañamiento y la buena predisposición que tuvieron durante estos días. Su soporte fue clave para poder avanzar con las modificaciones en el flujo, y valoro mucho no solo la rapidez en las respuestas, sino también la claridad con la que explicaron cada paso. Siempre es un gusto trabajar con un equipo tan comprometido y dispuesto a colaborar. ¡Gracias por estar ahí y por hacer que todo sea mucho más simple!

Pros

Siempre dispuestos a colaborar con buena actitud. Brindan asistencia sin importar la complejidad del caso. Explican de forma comprensible tanto para perfiles técnicos como funcionales. No solo resuelven, sino que ayudan a entender. Mantienen un tono profesional, cercano y humano.

Cons

Por los momentos no tengo algo que decir, realmente mi Experiencia con el equipo de Ucontac ha sido realmente positiva

Review Source

FP

Florencia P.  
Gestor  
Law Practice  
Used the software for: 2+ years

### "Soluciones ucontact "

November 29, 2022

5.0

Es facil de usar, intuitiva, integra todo lo que necesito para trabajar en un mismo lugar lo cual facilita mi trabajo y me permite alcanzar mis objetivos más rápido

Pros

La sencillez del sistema. Haciéndolo dinámico y funcional

Cons

No he encontrado fallas en el sistema, es muy práctico

Review Source

Response from Net2Phone

December 1, 2022

Hola Florencia, ¡muchas gracias por tus comentarios sobre uContact! Nos alegra saber que te ayuda a alcanzar tus objetivos más rápido :)

PF

Paola F.  
SubGerente de Cobros  
Financial Services  
Used the software for: 1-2 years

### "Retroalimentación UContact"

June 27, 2023

4.0

Un nivel medio porque tiene oportunidad de mejora

Pros

Facilidad de uso ya que es amigable para el administrador y el usuario

Cons

No es tan flexible con creación de campañasTiempos de respuesta en resolución de casos, asignación de diferentes usuarios de soporte que impide el seguimiento o lo hace más lento

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Reason for choosing uContact

Precio y atención

Review Source

AA

Adriana A.  
Lider de centro de contacto  
Retail  
Used the software for: 2+ years

### "Re alimentacion"

November 25, 2022

4.0

Buen servicio personas en su gran mayoría dispuesto a ayudar

Pros

accesibilidad de su equipo de trabajo, estan abiertos a escuchar

Cons

para generar reportes es complejo, además muchos de los pedidos de mejora requieren desarrollo y demora más del tiempo deseado; en servicio deben aumentar sus recursos para que puedan ayudar a sus clientes de manera mas exhaustiva

Review Source

Response from Net2Phone

November 29, 2022

Hola Adriana, ¡gracias por tus comentarios sobre uContact! Los tomaremos en cuenta para seguir mejorando la solución y la forma en la que podemos ayudarlos a obtener mejores resultados utilizando uContact ;)

AT

Alba T.  
Analista de estrategia de sistemas de cobranza  
Financial Services  
Used the software for: 1-2 years

### "Retroalimentación uContact"

June 27, 2023

4.0

Lo amigable de la aplicación, la atención al cliente.

Pros

Lo amigable que es la plataforma y generación de reportes para la creación de estrategias

Cons

Fallas por tema de infraestructura impactando en la reportería.

Reason for choosing uContact

No estuve en ese proceso.

Switched from

[Aspect Software](https://www.capterra.com/p/59956/Aspect-Software/)

No estuve en ese proceso.

Review Source

JP

Jesus P.  
Contabilidad y Finanzas  
Computer Software  
Used the software for: 1-2 years

### "Plataforma Eficaz"

November 25, 2022

4.0

En general, me gusta la herramienta ya que es práctica y sencilla de usar. La interfaz es agradable y personalizable

Pros

Que se puede utilizar desde cualquier dispositivo con acceso a internet

Cons

Modificaría la opción de responder en hilo los chats de WA

Review Source

Response from Net2Phone

November 29, 2022

Hola Jesús, ¡muchas gracias por tus comentarios sobre uContact! Nos alegramos de que nuestra solución ayude a Huli a obtener sus objetivos de forma eficaz, práctica y simple ;)

JM

JIMENA M.  
  
  
Used the software for:

### "Great product!!!"

August 26, 2016

5.0

Pros

Great product. The user experience for agents and supervisors is really simple and intuitive. We have an excellent experience with uContact, improving productivity by 50%. The system is extremely easy to use and much more complete that other expensive platforms

Review Source

DB

Diego B.  
  
  
Used the software for:

### "Great product and customer support."

November 29, 2016

5.0

The solution is extremely easy to use and allows and is a true all in one multichannel solution. I highly recommend uContact for financial institutions.

Review Source

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