# Page 3 | uContact Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is uContact the right Call Center solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115213/uContact/reviews --- uContact 4.5 (81) [View alternatives](https://www.capterra.com/p/115213/uContact/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of uContact ## Showing most helpful reviews Showing 51-75 of 81 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PA Paula A. Jefe de área Telecommunications Used the software for: 2+ years ### "Opinión" November 25, 2022 4.0 Es buena, he probado otras soluciones y uContact este dentro del top 3 Pros Es muy intuitivo por lo que es fácil de utilizar Cons El tema de reporteria podría ser menos cuadrara Reason for choosing uContact Precio Review Source Response from Net2Phone November 30, 2022 Hola Paula, ¡muchas gracias por compartir tu opinión sobre uContact! :) VR Verified Reviewer National Account Manager Used the software for: 1-2 years ### "A high quality, easy to use program that's a fantastic addition to our current workflow. " May 6, 2018 5.0 Pros We love and appreciate the fact that uContact integrates easily and has an intuitive interface. It's got lots of features for a well priced contact center solution. Reports are powerful & there are lots of variables to choose from when pulling results. Cons While reports are powerful & allow us to track productivity, outbound call volume reports take some time to generate. With that said, uContact is such a pleasure to use, that it becomes an incredibly mild inconvenience. Review Source RP Ruben P. Supervisor Consumer Electronics Used the software for: 1-2 years ### "Uso ucountact " June 27, 2023 4.0 Excelente Pros Facilidad de uso al momento de gestión es un buen apoyo Cons Caídas de plataforma, tiene facilidad para realizar gestiones diarias Review Source VC Vanesa C. Sistemas Used the software for: 2+ years ### "Great product and customer support" April 25, 2018 5.0 Pros "The software itself is very user-friendly, super important when it comes to introducing new agents to the platform. Very easy to navigate around, intuitive software with a great customer support team ready to assist you in no time. " Cons For now we have no cons. Review Source Response from Net2Phone July 9, 2020 Vanesa, we're glad to learn you found our solution intuitive and useful. Thank you very much for your comments! CA Cesar A. Supervisor Banking Used the software for: 1-2 years ### "Ucontact" November 25, 2022 4.0 buena Pros Funcionalidad del sistema y lo amigable que es ante el usuario Cons tiempo de respuesta en mejoras en ocasiones ha sido muy lento Review Source Response from Net2Phone November 29, 2022 Hola César, ¡muchas gracias por tus comentarios! Continuaremos trabajando en mejorar nuestro tiempo de respuesta para ayudarlos a resolver sus necesidades de forma más eficaz. CM Claudio M. Jefe de TI Outsourcing/Offshoring Used the software for: 6-12 months ### "Banprocesos" November 25, 2022 5.0 Satisfactoria Pros La atención del equipo de soporte y de negocios Cons Por ahora nada que comentar de aucerdo al servicio recibido. Reason for choosing uContact Versatilidad, costos e integralidad Review Source Response from Net2Phone November 30, 2022 Hola Claudio, ¡gracias por tus comentarios acerca de uContact y el servicio de nuestro equipo! Nos encanta ayudarlos a sacar el máximo provecho de nuestra solución :) JM Jose M. Supervisor de Cartera Externa Banking Used the software for: 6-12 months ### "Facil funcionamiento " June 27, 2023 4.0 Pros Su funcionamiento facil de usar, para la grabación de llamadas Cons El seguimiento que se le puede dar a un cliente Review Source Response from Net2Phone July 5, 2023 Jose, thanks for feedback! JMV Juan Martin V. Audience Manager Newspapers Used the software for: 2+ years ### "Excelent option for remote work" September 16, 2020 5.0 Pros During the pandemic, uContact allowed us to shift our operations remotely with no problems. Great tool. Cons The software is really good, don´t have any complains. Review Source Response from Net2Phone September 17, 2020 Thank you, Juan Martin! We're glad to have helped make your transition to remote work easier MP Mauricy P. Consultoria Information Technology and Services Used the software for: 2+ years ### "The ideal solution for support of growth" December 3, 2016 5.0 Our customers, in growth, did not have any satisfactory option to maintain its good relations with the market, with the cost benefit, and in some cases there was the failure to have an appropriate solution for the maintenance of the CRM, with the acquisition of the uContact system it was possible to implement a service of leasing of technological environment suitable for the customers who need to improve channels of communication with their customers by improving and/or allowing to enrich your CRM, with low cost and high technology, as well as offering a scalar growth without burdening the Organization box. Pros Modern and flexible business form. Cons None. Review Source Response from Net2Phone July 9, 2020 Mauricy, we're glad uContact helped you support growth. Thank you very much for your comments! AL Andres L. CTO Media Production Used the software for: 2+ years ### "Great Experience" November 30, 2016 5.0 Very user friendly and excellent customer support. If you have really specific needs, that requires a flexible tool, this is your solution. The team was very helpful during all the process, from the idea to the implementation. Pros As a broadcaster, we have very specific requirements, which were covered and customized by the Integra team. For example, it helped us improve our communications during the broadcast of the Elections. Cons No. Advice to Buyers I would recommend this to any colleagues that are in need of a similar or flexible solution. Pros The team and solution Review Source JL Johann L. Telephony Manager Banking Used the software for: 2+ years ### "Really good solution " December 8, 2016 5.0 We are having several issues with previous contact center solution providers until we start using uContact. The platform is used in several countries with very good results. Pros Great support team Cons No Review Source Response from Net2Phone July 9, 2020 Johann, we're glad to learn you found uContact the perfect solution for your Contact Center. Thank you very much for your comments! DR Daniel R. Gerente de operaciones Banking Used the software for: 2+ years ### "Telefonía y sistema" November 25, 2022 5.0 Es un muy buen software a nivel general Pros Muy bien en la parte de telefonía, es un software que muy pocas veces falla, y eso da garantía en la continuidad del negocio.Tiene muchas herramientas que permiten hacer estrategias claves para la operativa diaria. Cons Es un poco difícil de entender en todas sus funcionalidades y necesita mucho acompañamiento Reason for choosing uContact Lo había trabajado antes y me genera confianza Review Source Response from Net2Phone November 29, 2022 Hola Daniel, ¡muchísimas gracias por tus comentarios sobre uContact! Nos alegramos de que te ayude a alcanzar los objetivos de 360 Servicios Corporativos S.A. :) AB Anis B. Customer Service Representative Financial Services Used the software for: 6-12 months ### "Ucontact review - Abowen" July 15, 2019 3.0 Pros Being able to manage your calls - Logging the information from that call, leaving dispositions, reviewing previous notes from other users, being able to transfer calls from one use to another. Cons The technical issues - not being able to log in at certain times, grading down instead of exact score (85% = 80% instead of remaining as is), the redial option didst seem to call back properly ( it will go to voice mail when redialed or not go through), searching for customer's via would not be successful. Review Source Response from Net2Phone June 24, 2020 Great feedback, Anis. We appreciate it. JL Jose L. General Maneger Hospital & Health Care Used the software for: 2+ years ### "Complete, reliable and easy to use " November 30, 2016 5.0 I highly recommend uContact for any type of Contact Center. Integra CCS team really understand our needs and work as a team they developed a custom solution for our operation. Pros The start up was very easy and the system is very user friendly and reliable. Cons N/A Advice to Buyers Great product!!! Pros The start up was very easy and the system is very user friendly and reliable. Cons N/A Review Source JF Jaime F. CEO Information Technology and Services Used the software for: 2+ years ### "Powerful product" November 29, 2016 5.0 We have used this product both for a customer's contact center application as our hosted pbx. Its reliable, robust and easy to use. Customer care is superb and fast. Great Job. Pros Easy to setup, strong contact center features, and great customer support service. Easy to maintain and operate. Cons There is a learning curve to understand the configuration of the flows. Review Source TM Tisane M. Customer Service Representative Accounting Used the software for: 6-12 months ### "Good Quality" July 15, 2019 3.0 My over all experience with ucontact has been good its very efficient when it comes to following up on calls. Pros What I like most about this software is how well you can keep track of the calls and follow up on customers Cons What I least liked about the software is how often calls would come in once you become available. Review Source Response from Net2Phone June 24, 2020 Hi, Tisane. Sorry for the late reply, this pandemic got us really busy.Thanks for the feedback! LS Luis S. CEO Communication and Telephony Transportation/Trucking/Railroad Used the software for: 2+ years ### "Powerful solution and easy to integrate with other solutions. " November 30, 2016 5.0 We manage millions of calls using uContact and I highlight the stability of the solution. The tools to create complex workflows are really complete and allow a simple integration with other platforms. Pros Awesome technical support. Cons No. Review Source PP Pablo P. Jefe de Sistemas Pharmaceuticals Used the software for: 2+ years ### "Reliable and easy to use. " November 30, 2016 5.0 The transition from one system to another was very simple and without any problem. uContact works very well and the Integra development team has always been very receptive to new ideas. Pros Stability and continuous evolution Cons \- Review Source DB Dianne B. supervisor Financial Services Used the software for: Less than 6 months ### "experiencia con ucontact" November 25, 2022 4.0 Pros la facilidad, simplicidad y utilidad de acuerdo a mis funciones. Cons hasta el momento la herramienta ha suplido las necesidades para cumplir con mis funciones Review Source Response from Net2Phone November 29, 2022 ¡Muchas gracias por tus comentarios, Dianne! Nos alegramos mucho de que uContact se adapte a tus necesidades y te ayude a alcanzar tus objetivos :) IM Ivan M. Engineer Management Consulting Used the software for: 1-2 years ### "Excellent App" September 7, 2016 5.0 I have used the uContact call center software and is dedicated to increase the performance helps to improve the call center activities and the result is a better customer experience. Now we have a real all in one toll. Pros The real time interface and easy to admin Cons there is none. All we use we like Review Source CD Cindy D. Customer Service Rep Banking Used the software for: 6-12 months ### "U Contact Usage " July 15, 2019 2.0 I honestly don't like U contact. It is always giving technical difficulties . Pros That you can listen to recorded audios . Cons That it is constantly freezing. Not working . Review Source Response from Net2Phone June 24, 2020 Thanks for the comments. MD Mariela D. Jefe Call Center Translation and Localization Used the software for: 1-2 years ### "Powerful and Effective" December 2, 2016 5.0 Very easy to use Solution and that's really important for our agents. Also, it allows us to define and manage really complex workflows for our IVR. Great integration with other solutions. Pros Great integration with other solutions. Cons Nothing Review Source AM Antonella M. Operador de cobranzas Fund-Raising Used the software for: Less than 6 months ### "Reseña " July 12, 2023 4.0 Pros La facilidad de llamar y comprender los campos Cons No queja alguna de los servicios brindados Review Source ST Sofia T. Operadora Judiciary Used the software for: Less than 6 months ### "reseña" July 12, 2023 5.0 Pros La facilidad para utilizarlo, la eficacia y rapidez Cons No, no llevo mucho tiempo usándolo pero es muy completo Review Source NR Natael R. Contabilidad y finanzas Fund-Raising Used the software for: Less than 6 months ### "Valoración uContact" July 10, 2023 4.0 Pros Dinamismo a la hora de realizar llamados Cons El tiempo de espera entre una llamada y otra Review Source Similar Products Featured