# Page 4 | uContact Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is uContact the right Call Center solution for you? Explore 81 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115213/uContact/reviews

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uContact

4.5 (81)

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Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of uContact

## Showing most helpful reviews

Showing 76-81 of 81 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

LB

Lars B.  
CEO  
Telecommunications  
Used the software for: Less than 6 months

### "Great system to work with callbacks and integration's are an amazing addon to this product. "

July 29, 2017

5.0

Gamification, callbacks way up, great support, very awesome after setup.

Pros

Gamification, our instance allows competition worldwide, less management team needed when people compete! We have integrated google forms and sheets within the crm of this product to streamline the ease of development of new campaigns. if you need an integrator for this call 3056000984

Cons

Right now someone technical is needed sometimes to learn process modification. All of the building blocks are there they just need to be set how you want.

Review Source

Response from Net2Phone

July 9, 2020

Lars, thank you very much for your comments!

DG

Diego G.  
CTO  
Information Technology and Services  
Used the software for: 2+ years

### "TuTasa.com "

August 26, 2016

4.0

We are actually usingo ucontact for our contact center. Our contact center team uses quite a lot of the product's features and are fascinated with the product. The support team answers back our queries and doubts in no time.

Pros

Ease of use, support, features.

Cons

Some graph colours are counter intuitive.

Review Source

AW

Areini W.  
AOM  
Financial Services  
Used the software for: Less than 6 months

### "U Contact"

July 15, 2019

2.0

It can be improved

Pros

The reports. Being able to pull calls and view scores

Cons

Glitches we keep having like not being able to call out, disposition, set status

Review Source

Response from Net2Phone

June 24, 2020

Thanks, Areini. This feedback it's important to improve the features of the solution.

FR

Fabrizio R.  
  
  
Used the software for:

### "A complete solution for collections!!!"

December 2, 2016

4.0

Pros

Just one solution to manage all the business. Easy to Use. Great solution to collection agencies. uContact provide us a complete solution to manage our debt recovery business, with a custom solution and reporting for our customers.

Review Source

DM

Diego M.  
  
  
Used the software for:

### "User friendly and excellent functionality."

December 7, 2016

5.0

We are satisfied with uContact in terms of features and support. The implementation was fast and the usability was great. Pros: Support Cons: Highly recommended.

Pros

Support

Cons

Highly Recommended.

Review Source

PB

Prateek B.  
  
Information Technology and Services  
Used the software for: I used a free trial

### "null"

June 25, 2018

5.0

Review Source

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