Attendance Counts

Pros: Ease of use; Ability for programmers to meet our complicated attendance rules; Not all of our locations have the same rules, so the system is able to apply different rules to different divisions.

Cons: Not a point in time system. AC pulls from etime once a day and then notifications are issued

Overall: We are currently using attendance counts in conjunction with etime time and labor. The individuals that work at AC (Mark and Joel) are extremely helpful and always willing to assist us with our complicated attendance policies. I have never been told "no" when I throw a new extremely complicated policy at them. They are always willing to help and accommodate our needs. Their system is easy to use and compatible with our current time and labor systems. We have used them for around 15 years and look forward to our continued relationship with Attendance Counts. You cannot go wrong with picking this company for your attendance needs.

Pros: We like the reports. We like that it sends an email each morning showing the list of employees that have incurred a point (based on attendance). We especially like the team of people at Attendance Counts that have helped us use the software.

Cons: There isn't anything we don't like about it. It's easy to use and work with.

Overall: We looked at Attendance Counts as we were implementing ADP Benefits, Payroll and Time & Attendance. We love that it tracks the employees clocking in/out times and shows us a report that we can review with the employee. We use this report to tie to our Employee Handbook and our attendance policy (we have a point system). When the employee has 5, 7, and 8 points we print the form in Attendance Counts and meet with the employee, have them sign it and put it in their employee folder. At 8 points they are terminated. Every time I've had an unemployment claim I've sent a copy of the Attendance Counts reports, a copy of our Employee Handbook (policy) and showed that the employee was terminated based on attendance. I've won each claim because Attendance Counts tracks it perfectly. We have Attendance Counts tied to our payroll and it prints the current # of points for each employee on their paycheck stub each week. The employees used to ask HR every week how many points they had. All of those questions are answered.
One other important thing - the staff at Attendance Counts is great to work with. Whenever we've wondered if the software could do something or we were using it properly they have helped us immediately. Attendance Counts is a great package.

Recommendations to other buyers: Get a demonstration of the software. It easily connects to ADP and it's easy to use.

Comments: This software is great. It applies the points and applies them without biases. My employees know I am treating everyone the same. Very easy to use and track with warning letters.

Pros: Automation

Cons: nothing really

Overall: We have been using Attendance Counts since 2006 and has been a huge part of our employee tracking. Without this software, our process would not be as streamlined as it is right now. The functionality and features this software offers definitely meets our needs.

Recommendations to other buyers: na

Pros: Automatic alerts and manager access

Overall: The Attendance Counts web is a very user-friendly database. I love the new features and the functionality. Our company uses the point system for attendance so this fits our needs quite nicely! And Mark is always more than helpful with anything I need.