--- title: "ACTIVENet Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is ACTIVENet the right Facility Management solution for you? Explore 83 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/115451/ACTIVE-Net/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- ACTIVENet 3.9 (83) [View alternatives](https://www.capterra.com/p/115451/ACTIVE-Net/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of ACTIVENet Ease of use 3.6 Customer Service 3.8 ## Pros and Cons in Reviews EU Erica U Business AnalystNon-Profit Organization Management, 1,001 - 5,000 employeesUsed the software for: Less than 6 months. “We have been developing more and more products (existing products in Active that we get to know and start using) in Active and been supported through the process by our account manager as well as product team whom are always there if we need a refresher or presentation to better understand our options.“ March 28, 2024 JD Jeff D General ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Overall frustration is with Accounting side and Financial Reporting side of the software which does not provide what we need. When we were sold ActiveNet we were told it had ALL THE FUNCTIONALITY of MaxGalaxy (that we were using) plus additional features etc....this has not been the case as specifically I can not get accurate accounting info , system does not generate invoices, receipts show lack of details etc..“ March 28, 2024 MS Mark S Facility ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “ACTIVE Net has many features all included in one product (registration, membership, billing, scheduling, etc.). “ March 28, 2024 CK Chris K CFOMusic, 11 - 50 employeesUsed the software for: More than 2 years. “However, there are some critical flaws in some of the software programming that really need addressing, particularly around Payroll and payment acceptance. “ March 28, 2024 CK Chris K CFOMusic, 11 - 50 employeesUsed the software for: More than 2 years. “It has many, many great features and allows us to really tailor build courses and private lessons that we need. “ March 28, 2024 SM Stephanie M Registration AssociateEducation Management, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes our customers by 5 classes at a time, and it would be problematic if their card was charged several times on payment plan day.“ March 28, 2024 KS Kerrie S Management System Analyst SupervisorGovernment Administration, 1,001 - 5,000 employeesUsed the software for: More than 2 years. “There are needs that emerge with our changing customer base that would be great if we could more easily address (ie the signing up/sitting on multiple activities supply and demand issue). “ April 9, 2024 DN Delaine N Director of Lifestyle ServicesRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The customer service department is terrible (long wait times, ineffective and zero follow up). And the member interface/search engine is horrible.“ March 28, 2024 ## Showing most helpful reviews Showing 1-25 of 83 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Program Director Used the software for: 3-5 years ### "Active Net from YMCA program director " October 26, 2018 5.0 It is great for Ymca use. We use it for membership, programs and childcare. I can use apps and online features to make it easy to check children in and out and parents love the ease of the website for online payments, registration and account viewing. Pros I love the easy interface. It is user friendly and intuitive. There are many functions and many ways to get what you need done. Cons There is no “shopping cart” to register for an activity and let them pay later. You can do a payment plan but not a save for later type. Review Source R Reviewer Network Admin Used the software for: 3-5 years ### "Great reliable and performant tool" January 16, 2025 5.0 its a reliable software and adaptable to all needs Pros User friendly interface and good performance Cons Admin options are not easy to find in the user interface Review Source R Reviewer Business Coordinator Used the software for: 3-5 years ### "Long-time User" April 4, 2024 3.0 It is mixed. Updates are being made constantly and we sometimes discover new features that are a big improvement. However, since we have been using the software a long time, those enhancements are too late and we've since found workarounds. Pros Being able to customize the software to our specific needs is very helpful. Cons The financial reporting is difficult to understand and customize to produce the reports we need. Review Source R Reviewer Management System Analyst Supervisor Used the software for: 3-5 years ### "SPR Review" April 10, 2024 4.0 Overall the product has a wide range of services and works well. There are needs that emerge with our changing customer base that would be great if we could more easily address (ie the signing up/sitting on multiple activities supply and demand issue). Pros We like the wide range of modules available in the system. Cons Reporting had to pay more to access more granular and/or information that needed to be scrubbed/manipulated. Some functions are broken and then reside with their Dev team. We continue to push items online, but need more configuration opportunities to do so. Review Source R Reviewer CFO Used the software for: 3-5 years ### "We love ActiveNet!" April 1, 2024 4.0 Pros We love the flexibility of ActiveNet. It has many, many great features and allows us to really tailor build courses and private lessons that we need. The newer online customer interface allowing registrations online, the online calendar, and online donations are all very user friendly and attractive. We have pivoted toward directing people straight to ActiveNet online rather than maintaining too much of this information on our own website. We also rely on ActiveNet to process our teacher payroll and this integration is critical to us. Cons We love that ActiveNet is aggressively trying to improve, and we understand that they have to prioritize improving features that benefit the most users. However, there are some critical flaws in some of the software programming that really need addressing, particularly around Payroll and payment acceptance. These need to be modernized and a full review of the logic of the software and functionality. Review Source R Reviewer Program Coordinator Used the software for: 1-3 years ### "Great software for Parks and Recreation administration!" April 1, 2024 5.0 Overall, ActiveNet has been very helpful with how we run our programming on the administrative end of things! Highly recommend. Pros ActiveNet is relatively user friendly and easy to use once you get it set-up in a way that will work for your needs. I like how streamlined it is to cancel and refund a rental reservation or an activity registration. I also like how easy it is to produce registrations - you can customize based on what you want to include. Lots of options. Cons I don't like the templates for the reports - specifically for rosters and attendance sheets. I wish there was a way to customize them more so they wouldn't include information that is not relevant and so that we could stretch out the columns so email addresses were all on one line. Review Source R Reviewer Network Administrator Used the software for: 3-5 years ### "Active Net Software" April 2, 2024 5.0 We have used this program for over 15 years and it has improved each year and it is simple to setup and use. Pros The best features is the easy tracking of recreation sign ups and processing the payments and this tracks the user photo and season of use. Cons Only when the system is down and not getting onto the website. Review Source R Reviewer Event Specialist Used the software for: 1-3 years ### "ACTIVENet was what we needed" January 13, 2025 5.0 Pros There are so many features to make registration, payment and membership streamlined for customers. Cons There is a learning curve in setup and training staff. With so many options, it took a bit to set up, but the support was great. Review Source Verified Reviewer Analyst Used the software for: 1-3 years ### "Terrible service" May 20, 2024 2.0 Pros Easy to use for the most part. From the end user standpoint it's a breeze. Cons The reports are very limiting. And the service is horrific. I can't tell you how many times we have reached out to customer service just to set up a credit card reader or to resolve an issue of a missing check and we get no response AT ALL or a very delayed response. In what world is that acceptable? Find another system, these folks are not where it's at. Review Source VR Verified Reviewer Technology Manager Used the software for: 3-5 years ### "ActiveNet helps us run" April 1, 2024 5.0 They have been a good company to work with and they make it possible for the organization to do what they need to do. Pros Interface is easy to access and easy to use Cons CC machines have issues at times although usually have simple solutions. Review Source TW Timothy W. Recreation Program Supervisor Used the software for: 1-3 years ### "ActiveNet for Parks and Recreation" April 1, 2024 4.0 Pros ActiveNet is a robust recreation management software. We primarily use this product for registration management, facility management and membership management. Cons There are some limitation to the software when using specific features. My main challenge is the limitations that FlexReg has compared to their standard Registration platform. Review Source R Reviewer Program Coordinator Used the software for: 3-5 years ### "Recreation " April 1, 2024 4.0 Pros I like the interface for people to register Cons The facility rental portal is very hard for the public to use Review Source R Reviewer Program Coordinator Used the software for: 3-5 years ### "P&R ACTIVENet Review" April 1, 2024 4.0 Pros Customer service to help navigate issues or concerns Cons Too many ways to complete the same task and/or too many areas that can "override" other areas Review Source R Reviewer Office Assistant Used the software for: 1-3 years ### "Active is great for parks and rec" April 1, 2024 4.0 Pros Enrollment is user friendly and it's easy to make changes once something has been submitted. Especially on rentals and enrollment. Cons Active can be a little finicky at times, while trying to look at reservations, oftentimes it tells you someone's already viewing it, but it's just you in there. Review Source R Reviewer Executive Administrative Assistant Used the software for: 3-5 years ### "Reporting, reporting, reporting..." April 2, 2024 4.0 Pros The reporting options in ActiveNet are unending. Cons Some reports that are exports to Excel need work. Lots of unnecessary columns and text meant for one cell is exports to an additional cell in the row below (creating a whole extra row as well). Review Source R Reviewer Guest Services Representative Used the software for: 3-5 years ### "ActiveNet Usage" April 1, 2024 4.0 Pros It's versatile. There are many different ways to do the same task Cons It can be a bit daunting when one first learns how to use Review Source R Reviewer Recreation Coordinator Used the software for: 1-3 years ### "Active is Active!" April 2, 2024 5.0 Pros They are active in implementing new features that help out the end user which in turns helps us. New updates consistently that run smoothly like they didn't even happen. Cons No Color codes. Kind of bland in that aspect. Just dull on the eyes. Review Source R Reviewer Communications coordinator Used the software for: 1-3 years ### "Lack of Features, Outdated Appearance and Poor Customer Service" October 23, 2020 2.0 Customer Service Representatives were very difficult to understand with their heavy accents. The online help search was next to impossible to find the subject you needed. Pros I would not say that I had any "pros" with the software. Daily use was a struggle and very frustrating. Cons I found all of the functions and set up very difficult. The function to add any image/artwork was nearly impossible and very time consuming. Review Source R Reviewer Program Supervisor Used the software for: Less than 1 year ### "Activenet is useful but needs a facelift on the interface" August 30, 2024 2.0 Average experience but feel it can be improved tremendously since it has so much utilization in large organizations. Pros It organizes the camps, classes and services in one location. Cons Outdated interface on the backend. Tens of thousands of ways to pull info which can be chaotic on referencing numbers for reporting. Review Source R Reviewer Dean Used the software for: 3-5 years ### "Not responding, taking thousands of dollars from our business" December 7, 2018 1.0 This company has breached their contract with our organization-- taking thousands of dollars of our revenue and will not respond to repeated inquiries and requests to correct the error. Do not trust this company!!! Pros I used to like the ease of use but they are now not responding to our repeated requests to correct their contract breach. Cons I used to like the ease of use but they are now not responding to our repeated requests to correct their contract breach. Review Source SC Shelly C. Philanthropy Database Administrator Used the software for: 3-5 years ### "ActiveNet" October 18, 2018 4.0 Mostly positive. There is a lot of power in this product but can be difficult to figure out. Pros Versatility and lots of customizable options for activity setup. Cons Not easy to import/export or run certain reports to get info. Extremely difficult to customize report for your needs. Review Source R Reviewer Senior Accountant Used the software for: Less than 1 year ### "Great reporting tools" April 1, 2024 4.0 Overall, a really good product and provide us what we need. Pros Ease of use and customizable reporting options. Cons Outdated user interface and not the best-looking web design and reports. Review Source R Reviewer Medical Receptionist Used the software for: 3-5 years ### "ACTIVE NET " October 4, 2017 3.0 IF THERE IS ANY OTHER PROGRAM THAT I FEEL NEEDS TO BE UPGRADED, IT IS THIS ONE. CAN BE GREAT BUT NEEDS WORK. Cons THIS PROGRAM HAS MANY GLITCHES AND GOES DOWN ALMOST EVERY TIME YOU USE IT WHICH MAKES IT VERY DIFFICULT TO SAVE INFORMATION STORED. Review Source R Reviewer Web Developer Used the software for: Less than 1 year ### "Active network review" April 17, 2018 3.0 Pros 1\. The system is reliable in term of network security. 2. Can handle a large volume of concurrent registration. 3. Back-in system is easy to use. Cons 1\. Back-in system although easy to use, it requires a lot of time to input all data especially if you have a large registration system. 2. Can't handle complex registration system. Review Source R Reviewer ### "Very Active" March 5, 2015 4.5 Pros Active.net provides a great deal of comprehensive information that enables us to consider many different alternatives and to make a more informed final decision. Cons We like using Active.net and we use it a lot. I have not heard any complaints but I could poll our employees and ask what they like the least. I'm guessing - nothing. 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