# Camp & Class Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Camp & Class Manager the right Camp Management solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115452/ACTIVE-Camps/reviews --- Camp & Class Manager 4.5 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Camp & Class Manager Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews CT Christine T Field Trip Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The techs that I have worked with to create the season have been good. Because we are using this as NOT a camp software, and a little different than intended (we have over 300 sessions per year all across the state of Wisconsin), we have had to make adaptations to our needs.“ March 29, 2024 AH Arthur H Assistant General ManagerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Creating certain add-ons in the registration process could be tricky to implement.“ August 29, 2024 ES Emily S Director of Programs and Volunteer InitiativesNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We are happy about the new automated waitlist feature as that was a much needed improvement since contacting the waitlisters was extremely time consuming.“ April 1, 2024 BG Becky G Education DirectorMuseums and Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “I also get frustrated when I need to make a refund and the account has no money and we can not process the payment until we sell another item.“ April 1, 2024 BG Becky G Education DirectorMuseums and Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “We like the idea that families can register for activities at any time and that the fees are automatically collected.“ April 1, 2024 BG Benjamin G Camp DirectorSports, 11 - 50 employeesUsed the software for: 1-2 years. “There isn't a lot of clarity in how it all works as far as the fees taken out and what our actual revenue is.“ March 29, 2024 RD Renz Orline D reviewerComputer Software, Self-employedUsed the software for: 6-12 months. “Outfit information from email showcasing, virtual entertainment, advanced promoting, and your site, to tailor customized touchpoints with your contacts - guaranteeing your advertising is compelling, drawing in, and vital without costing you time.“ February 14, 2023 ML Marty L Director of Conference and Event Services at LeTourneau UniversityEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “It won't make car tags for us the way that we want them.“ April 1, 2024 ## Showing most helpful reviews Showing 1-25 of 108 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frank S. Owner and Lead Instructor Professional Training & Coaching Used the software for: 2+ years ### "Camp & Class Manager works well" March 28, 2024 4.0 My overall experience with this program is very good but io have never used another class manager program. Once you learn the basics, which is fairly easy, you can be up and running in no time. Pros allows me to easily manage my clients and classes. It is a U.S. based company. Cons The customer support is just okay. Hard to talk with an actual, person. Review Source AH Arthur H. Assistant General Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Kids Camp Interface with Reporting Graphs" August 29, 2024 4.0 Great experience for looking at reports with graphs and performance on registration for kids camp. Pros User friendly interface for reporting and collecting registrations Cons Creating certain add-ons in the registration process could be tricky to implement. Alternatives considered [brightwheel](https://www.capterra.com/p/144060/brightwheel/) Reason for choosing Camp & Class Manager The product name is called Camp & Class Manager so I felt it was the better product. Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Same company but offered different rates for use. Review Source LD Laura D. Summer Camp Manager Museums and Institutions Used the software for: 2+ years ### "Not a Happy Client" April 2, 2024 1.0 We were satified for several years with the system but are no longer satified. Please see "Cons:.."section above for reasons. Pros I like the ability in the note section to see previous years notes. I like that we can connect multiple account together for families. Cons We've used the system for close to 10 years but are currently looking for other options on the market due to our prefunds being refunded during each bi-monthly payout for multiple years, difficulty learning about charge backs (and having to complain that Active should follow up with us), wait time for invoices for prefunds (still waiting on several invoices to be sent for 2+ years) and the responses to our inquiries when we run into problems. Each registration year, when registration opens there are software problems. Typically after several weeks we get a general message back saying that the problem did not exist when our customers send screen shots of the incidents and we can provide customer account information and sometimes when incidents occur. Parent information is asked at the end of the form instead of toward the beginning of the form. We ask for emergency contact information and who is authorized to pick up a camper. Through the years, hotline hours have decreased greatly. We cannot see what emails have been opened or bounced, just that some have. Active Advantage - information about the services was not explained very well when it rolled out. We get complaints from our customers that the language to describe the program is confusing. For us to see the Active Advantage section during registration, we have to put in credit card information into the system to advanced to the sections. The fact that we cannot write "credit card" in the notes section now. Review Source Response from Global Payments April 9, 2024 Hi Laura, I am so sorry ACTIVE has not provided you with the exceptional experience that you deserve. Would you kindly reach out to me directly? I am the new Sr. Director of Marketing and I can get you in touch with the right people to get your concerns heard and addressed. My direct email is christina.weitzel@activenetwork.com. We have a new leadership team here at ACTIVE, and we are making many changes to become a client-centric organization. Thank you for your candid feedback, Christina Weitzel Sr. Director of Marketing CT Christine T. Field Trip Program Director Non-Profit Organization Management Used the software for: 2+ years ### "Good for competitive registration, frustrated with lack of ability to customize wording in registration process" March 29, 2024 4.0 The techs that I have worked with to create the season have been good. Because we are using this as NOT a camp software, and a little different than intended (we have over 300 sessions per year all across the state of Wisconsin), we have had to make adaptations to our needs. It took a few years, but now that we have it dialed in, it has been easy to replicate from year to year. Pros The main reason for choosing Active Camp &Class is that it secures registrations as soon as they are put into the cart. We have a competitive registration opening, and it allows users ease of mind to know their classes are secured as theirs as they go through the process of entering the data/info for each participant. Cons I REALLY would like to be able to customize some of the wording during the registration check-out process, and the product is locked from doing so. We do not use this for camps, but rather for adults signing up themselves+family+friends for Field Trips, and there are parts of the process that really don't match the wording we use, or the functionality we need. It would be SO NICE to be able to update the process with some of our own wording. This is the #1 thing that keeps me from liking Active 5-stars. The other thing is, I don't need birthdays, and would like the capability to take this off as a required field. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Switched from [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Cost was too expensive. We are a nonprofit and couldn't justify the cost for this program. Active is a better fit at a % per sales rather than a solid fee per year. Review Source TG Teresa G. Youth Drawing Director Arts and Crafts Used the software for: 2+ years ### "Look no further" March 28, 2024 5.0 I have thoroughly enjoyed my overall experience with CCM! Pros Easy to use, especially for someone like me who is typically computer/software challenged. Cons One report that could be added is a report that would show me which instructors/teachers are assigned to an actual class, the class start date, end date, excluded dates and a few other useful fields. Reason for choosing Camp & Class Manager Young Rembrandts home office made the decision to switch Switched from [ASAP Systems](https://www.capterra.com/p/148301/Passport-Inventory/) Young Rembrandts home office made the decision to switch Review Source SF Sherri F. Administrative Manager Arts and Crafts Used the software for: 2+ years ### "Registration review" March 29, 2024 4.0 Pros Ease of creating a new season Ease of group emailing Cons Need for updates being met Cumbersome pages for registration Switched from [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) Thriva becoming obsolete. We had to make a move. Review Source JB Jana B. Director Education Management Used the software for: 2+ years ### "Works for us!" March 28, 2024 5.0 We have been happy with services and response time of customer service if/when there is an issue! Pros Ease of collecting registration payments and how we can offer discounts and payment plans to our customers. Cons Setup hasn’t changed since we began using the product over five years ago. I’m used to it, so I do it fairly easily each new year, but it’s a little clunky. Switched from [PayPal](https://www.capterra.com/p/207944/PayPal/) We needed a full registration service, not just a way to collect money. Review Source MK Maria K. Owner, lead instructor Construction Used the software for: 6-12 months ### "managing a small trades school" March 28, 2024 4.0 Pros Online registration, customer management, and payment management is consolodated in one place. Deposits and ongoing payments are managed by the software. Cancellation and waitlists are managed by the software. We were able to move from managing three separate softwares to just one. Cons Support is responsive, but not always as thorough as I would like. Feature suggestions are not responded to. The user interface is klunky. The end user display doesn't allow enough customization so we need to duplicate some functionalaity on our own website, meaning extra management and a less than optimal end user experience. Alternatives considered [Momence](https://www.capterra.com/p/229516/Ribbon/) Switched from [WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[Sumac](https://www.capterra.com/p/144095/Sumac/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) We needed a single solution to minimize our time processing registrations. Review Source CP Chris P. CEO Education Management Used the software for: 2+ years ### "Best in class event management " March 28, 2024 5.0 Camp and class manager has allowed us to grow our semi annual camping events with ease Pros Ease of use for camp management and registration Cons Would like it to be a little more customizable for our events but not critical Switched from [Eventbrite](https://www.capterra.com/p/114949/Eventbrite/) Lack of customization for our unique events. Review Source EV Edna V. Director of Operations Non-Profit Organization Management Used the software for: 2+ years ### "Edna Review" March 28, 2024 4.0 Overall I am satisfied with ACTIVE and enjoy it. Pros Ease of registration, reporting, financial information Cons Limited manipulation with regard to programing and questions etc. Review Source TF Tracy F. Owner and instructor Health, Wellness and Fitness Used the software for: 2+ years ### "Good product " March 30, 2024 4.0 Good product - never used another though Pros Reports I can get, customizing options for my business and my families Cons Lots of duplication when registering, don't get notifications if someone requests a refund/cancels registration, no assistance on free acct Review Source MK Matt K. Director Sports Used the software for: 2+ years ### "Backbone of our camp business" April 7, 2024 5.0 Pros All in one platform for every aspect of our camp. It's essentially the "home base" for basically all of our camp operations. We live in Active and it's a critical part of registration/cc processing/reporting. Cons At times we get feedback from parents/players that the registration process is long + lots of options. Review Source BS Barry S. Program Manager Education Management Used the software for: 2+ years ### "College Use" March 28, 2024 5.0 Some learning curve but now used to it for weekly use. Pros Once you get used to the software, it is easy to use. Cons There are several features that are very confusing. Review Source JL Jessica L. Robotics Coordinator Museums and Institutions Used the software for: 2+ years ### "Great service and value" March 28, 2024 5.0 Pros I love the overall ease of navigation and ability to manage multiple sessions and seasons. Cons There are some bugs still in the system that can be frustrating in the moment but the customer service reps are wonderful and respond quickly. Review Source AU Amber U. Recreation Manager Hospitality Used the software for: 6-12 months ### "Activenet Review" April 1, 2024 2.0 Quite poor. Since taking over my organization account, i have reached out on occasion to meet with an account manager but without success. Pros Set-up and Familiarity, mostly. Easy process to get started as we had a time constraint. Cons Guest experience/ registration process, does not cater to all needs Review Source Response from Global Payments April 4, 2024 Hi Amber, I am so sorry you have had a less than stellar experience with ACTIVE. Would you please email me directly at christina.weitzel@activenetwork.com? I will make sure I get you in touch with the right people and get you the support you need. Thank you! Christina Weitzel Senior Director, Marketing AC Adam C. Assistant Manager Education Management Used the software for: 2+ years ### "Camp Manager Review" March 28, 2024 4.0 Pros Registration and reports are fairly easy to use once you get an understanding of the product Cons Use of the product, terminology and customization can be quite complicated at times Reason for choosing Camp & Class Manager Storage of participant data that is easy to access long term Review Source SV Sylvia V. Program Coordinator Education Management Used the software for: 2+ years ### "Great program!" March 28, 2024 5.0 Pros User friendly and great human support team! Cons Nothing! Love the ease of this program! Review Source KC Krysten C. Director Sports Used the software for: 6-12 months ### "Got the job done" March 11, 2022 3.0 Pros Once you got used to the system, it was easy to communicate with the different families for each of the camps. Cons It was difficult to implement a monthly payment system. This system did not have that function. Review Source DM Daniel M. Physical Therapist Health, Wellness and Fitness Used the software for: 1-2 years ### "It does it's job" March 28, 2024 3.0 Pros I like that I can easily access reports. As someone using the interface as a hospital system, I need access regularly to the data. Cons There is no follow up survey built in. We use active as initial data collection, but we have to use another 3rd party app to collect follow up data. It would be great to be able to copy or access previously sent emails to be able to resend. Review Source AJ Andrew J. Senior Manager Higher Education Used the software for: 2+ years ### "UBC Geering Up review" April 2, 2024 5.0 Pros The flexibility it allows us when setting up multiple camps at different locations with various themes, ages etc. Cons At times the back end is a little hard to navigate when making changes or trying new things. Review Source BF Bennard F. Accounts Receivable Specialist Museums and Institutions Used the software for: Less than 6 months ### "Active from an Accounting Perspective" March 28, 2024 4.0 It has been a very pleasant experience especially when it comes to customer service. Pros I love the ease of use, the robust reporting, and easy-to-understand reports. I also like how customer service is very responsive and helpful. Cons I wish it was easier to create custom reports particularly on accounts receivable. Review Source DJ David J. Program Director Higher Education Used the software for: 2+ years ### "Doesn't Scale and No Support" May 31, 2022 2.0 They really are heartless with camps. When COVID hit and we can to cancel camps, I had to cancel each person individually, which was a multiple click and load process. I asked for some support to help and they would do it for $750. Now, there is some hold on my account and they won't release registration fees to me and I have been waiting for weeks for accounting to confirm there is no issue. And they won't even venture a guess as to times. Pros Easy to get going, but it doesn't scale to more than a few camp sessions. Cons There is little support for camp sessions of the same type. It would be nice if they let you define a camp and then run it for several weeks. Instead you need to make many copies and update the copies and they change over the summer. Review Source HE Heidi E. Founder/Director Sports Used the software for: 2+ years ### "Great for Camps! " April 25, 2019 5.0 Active Camp & Class Manager has saved me hundreds of hours each year! Most of my business is run directly through the platform, which keeps everything in one place and is easy to access and manage. It could also help transition the operation to other workers if/when necessary. Pros It's easy to use, intuitive and has most necessary features Cons I would like to see a few more added features such as mobile app for camp & class manager, portal to manage volunteers and staff and more cross-promotion across the platform with other camps/services. Review Source Response from Global Payments April 29, 2019 Thank you for the 5 stars Heidi, it's great to hear that you're finding Camp & Class Manager so easy to use! KL Kim L. Director Education Management Used the software for: 2+ years ### "Choosing ACTIVE was one of my BEST decisions as a Camp/Preschool Director." August 16, 2017 5.0 Pros This software was extremely easy to navigate through and learn the ins and outs. My roster for preschool and summer camp hovers around 300 families and their registration process was smooth. I am able to do so many things like assign classes/groups, print reports, review waitlists and so much more. Cons The ONLY thing I did not like was that families were automatically enrolled in the ACTIVE site which cost a yearly fee that was charged to their credit card and many of them had no idea. Review Source Response from Global Payments August 22, 2017 Thank you for your comments Kim, we're so happy to hear how easy it was to get started with ACTIVE Camps! Thanks again for your review, and for all that you do in getting kids more active! CN Chira N. Education Director Education Management Used the software for: 2+ years ### "Long-Time Active User" April 1, 2024 4.0 Pros Easy to transfer registrant between sessions; easy interface to use; able to create new program sessions on your own Cons Does not store necessary additional information - waivers, medical info, etc; cannot merge duplicate participant accounts Review Source