--- title: "Camp & Class Manager Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Camp & Class Manager the right Camp Management solution for you? Explore 108 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/115452/ACTIVE-Camps/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-29" --- Camp & Class Manager 4.5 (108) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 29th, 2026 # Reviews of Camp & Class Manager Ease of use 4.3 Customer Service 4.3 ## Pros and Cons in Reviews CT Christine T Field Trip Program DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “The techs that I have worked with to create the season have been good. Because we are using this as NOT a camp software, and a little different than intended (we have over 300 sessions per year all across the state of Wisconsin), we have had to make adaptations to our needs.“ March 29, 2024 BG Becky G Education DirectorMuseums and Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “I also get frustrated when I need to make a refund and the account has no money and we can not process the payment until we sell another item.“ April 1, 2024 ES Emily S Director of Programs and Volunteer InitiativesNon-Profit Organization Management, 2 - 10 employeesUsed the software for: More than 2 years. “We are happy about the new automated waitlist feature as that was a much needed improvement since contacting the waitlisters was extremely time consuming.“ April 1, 2024 BG Benjamin G Camp DirectorSports, 11 - 50 employeesUsed the software for: 1-2 years. “There isn't a lot of clarity in how it all works as far as the fees taken out and what our actual revenue is.“ March 29, 2024 BG Becky G Education DirectorMuseums and Institutions, 51 - 200 employeesUsed the software for: More than 2 years. “We like the idea that families can register for activities at any time and that the fees are automatically collected.“ April 1, 2024 ML Marty L Director of Conference and Event Services at LeTourneau UniversityEducation Management, 201 - 500 employeesUsed the software for: More than 2 years. “It won't make car tags for us the way that we want them.“ April 1, 2024 RD Renz Orline D reviewerComputer Software, Self-employedUsed the software for: 6-12 months. “Outfit information from email showcasing, virtual entertainment, advanced promoting, and your site, to tailor customized touchpoints with your contacts - guaranteeing your advertising is compelling, drawing in, and vital without costing you time.“ February 14, 2023 AH Arthur H Assistant General ManagerHealth, Wellness and Fitness, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Creating certain add-ons in the registration process could be tricky to implement.“ August 29, 2024 ## Showing most helpful reviews Showing 1-25 of 108 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Owner and Lead Instructor Used the software for: 3-5 years ### "Camp & Class Manager works well" April 3, 2024 4.0 My overall experience with this program is very good but io have never used another class manager program. Once you learn the basics, which is fairly easy, you can be up and running in no time. Pros allows me to easily manage my clients and classes. It is a U.S. based company. Cons The customer support is just okay. Hard to talk with an actual, person. Review Source R Reviewer Field Trip Program Director Used the software for: 3-5 years ### "Good for competitive registration, frustrated with lack of ability to customize wording in registration process" April 3, 2024 4.0 The techs that I have worked with to create the season have been good. Because we are using this as NOT a camp software, and a little different than intended (we have over 300 sessions per year all across the state of Wisconsin), we have had to make adaptations to our needs. It took a few years, but now that we have it dialed in, it has been easy to replicate from year to year. Pros The main reason for choosing Active Camp &Class is that it secures registrations as soon as they are put into the cart. We have a competitive registration opening, and it allows users ease of mind to know their classes are secured as theirs as they go through the process of entering the data/info for each participant. Cons I REALLY would like to be able to customize some of the wording during the registration check-out process, and the product is locked from doing so. We do not use this for camps, but rather for adults signing up themselves+family+friends for Field Trips, and there are parts of the process that really don't match the wording we use, or the functionality we need. It would be SO NICE to be able to update the process with some of our own wording. This is the #1 thing that keeps me from liking Active 5-stars. The other thing is, I don't need birthdays, and would like the capability to take this off as a required field. Review Source R Reviewer Summer Camp Manager Used the software for: 3-5 years ### "Not a Happy Client" April 9, 2024 1.0 We were satified for several years with the system but are no longer satified. Please see "Cons:.."section above for reasons. Pros I like the ability in the note section to see previous years notes. I like that we can connect multiple account together for families. Cons We've used the system for close to 10 years but are currently looking for other options on the market due to our prefunds being refunded during each bi-monthly payout for multiple years, difficulty learning about charge backs (and having to complain that Active should follow up with us), wait time for invoices for prefunds (still waiting on several invoices to be sent for 2+ years) and the responses to our inquiries when we run into problems. Each registration year, when registration opens there are software problems. Typically after several weeks we get a general message back saying that the problem did not exist when our customers send screen shots of the incidents and we can provide customer account information and sometimes when incidents occur. Parent information is asked at the end of the form instead of toward the beginning of the form. We ask for emergency contact information and who is authorized to pick up a camper. Through the years, hotline hours have decreased greatly. We cannot see what emails have been opened or bounced, just that some have. Active Advantage - information about the services was not explained very well when it rolled out. We get complaints from our customers that the language to describe the program is confusing. For us to see the Active Advantage section during registration, we have to put in credit card information into the system to advanced to the sections. The fact that we cannot write "credit card" in the notes section now. Review Source R Reviewer Youth Drawing Director Used the software for: 3-5 years ### "Look no further" April 1, 2024 5.0 I have thoroughly enjoyed my overall experience with CCM! Pros Easy to use, especially for someone like me who is typically computer/software challenged. Cons One report that could be added is a report that would show me which instructors/teachers are assigned to an actual class, the class start date, end date, excluded dates and a few other useful fields. Review Source R Reviewer Administrative Manager Used the software for: 3-5 years ### "Registration review" April 2, 2024 4.0 Pros Ease of creating a new season Ease of group emailing Cons Need for updates being met Cumbersome pages for registration Review Source R Reviewer Director Used the software for: 3-5 years ### "Works for us!" April 1, 2024 5.0 We have been happy with services and response time of customer service if/when there is an issue! Pros Ease of collecting registration payments and how we can offer discounts and payment plans to our customers. Cons Setup hasn’t changed since we began using the product over five years ago. I’m used to it, so I do it fairly easily each new year, but it’s a little clunky. Review Source R Reviewer Owner, lead instructor Used the software for: Less than 1 year ### "managing a small trades school" April 4, 2024 4.0 Pros Online registration, customer management, and payment management is consolodated in one place. Deposits and ongoing payments are managed by the software. Cancellation and waitlists are managed by the software. We were able to move from managing three separate softwares to just one. Cons Support is responsive, but not always as thorough as I would like. Feature suggestions are not responded to. The user interface is klunky. The end user display doesn't allow enough customization so we need to duplicate some functionalaity on our own website, meaning extra management and a less than optimal end user experience. Review Source Chris P. CEO Used the software for: 3-5 years ### "Best in class event management " April 1, 2024 5.0 Camp and class manager has allowed us to grow our semi annual camping events with ease Pros Ease of use for camp management and registration Cons Would like it to be a little more customizable for our events but not critical Review Source Kathy B. Controller Used the software for: 3-5 years ### "Active versus Veracross" April 3, 2024 5.0 Pros Helps are Auxiliary programs function more easily. And when a parent switches or cancels it is a quick and easy change Cons I would love in the A/R tracked better. We always have to do extra analysis to figure out what and when a parent became tardy. Review Source R Reviewer Assistant General Manager Used the software for: 1-3 years ### "Kids Camp Interface with Reporting Graphs" August 30, 2024 4.0 Great experience for looking at reports with graphs and performance on registration for kids camp. Pros User friendly interface for reporting and collecting registrations Cons Creating certain add-ons in the registration process could be tricky to implement. Review Source R Reviewer Director of Programs and Volunteer Initiatives Used the software for: 3-5 years ### "Great, but expensive!" April 3, 2024 5.0 Overall the program works well and helps to keep things efficent and organized. We are happy about the new automated waitlist feature as that was a much needed improvement since contacting the waitlisters was extremely time consuming. Pros I enjoy seeing the dashboard stats, being able to run reports and customize reports. I also am happy about the new automated waitlist feauture as well as the cancellation option. Cons It's expensive and offers little support consider the cost. Chat option isn't ideal for the cost. Having a phone support option would be nice. Sometimes certain functions glitch or don't work. For example the system is not letting me combine families that have accidentally created a couple accounts. I have tried to merge them, but it just isn't working properly. Review Source R Reviewer Director Of Auxiliary and Summer Programs Used the software for: 1-3 years ### "One of the best tools out there" April 3, 2024 4.0 It's an easy enough platform to use and something are current families are very familiar with. Pros The customer service is amazing! they are quick to answer and take the time to thoroughly answer your questions. Cons There are just a few features that they don't currently have that just make sense to have and unsure why it has not become an option. Review Source R Reviewer Owner Used the software for: Less than 1 year ### "Great for small businesses" May 1, 2024 5.0 Pros I love how easy set up is and continues to be, duplicating sessions, changing details depending on which session it is, is so easy. I can add discounts, add coupons, adjust things and pull reports for what I need. Cons I wish I had the ability to change the "share" with friends text and imagery functionality for my customers to share with their friends on socials. Review Source R Reviewer Director of Education Used the software for: 3-5 years ### "Good and bad" April 3, 2024 4.0 Pros Is fairly easy to use on both the administrator and customer side. Cons Processing refunds can be challenging, especially outside of billing cycles. Parents do complain about processing fees Review Source R Reviewer Enrichment Coordinator Used the software for: 3-5 years ### "Amazing customer support" April 3, 2024 4.0 Pros I got thrown into my position and we were already using Active. When I had any questions, I knew I could always get help from the customer service reps. They've been amazing in the 2+ years our business has used this program. Cons I do wish it was more straightforward and user-friendly on both administrator and student views. As well as the ability to add pictures for different classes or sessions. Anything nowadays needs to be visual in my opinion. Review Source R Reviewer Chief Administrating Officer Used the software for: 3-5 years ### "Wonderful Software with Expensive Pricing Set Up" October 21, 2019 3.0 Some parts were easy and some parts challenging ,but overall, we have a better deal with the new company and keep more of what we make. Pros The functionality allowed for lots of choices specific to our company and how we listed our offerings. We could allocate multiple skill levels to each class and create platforms - with the help of their wonderful support staff - and edit easily on our own. Also, at the time, the system was not compatible with Chrome and had crashed on us a few times when we opened enrollment. Eventually, they would have staff at the ready when we opened enrollment to help if things went south. The system also could not handle the traffic we created and people would be in a virtual line waiting to get their enrollment complete - sometimes losing the spot in the class they wanted while they were waiting. Cons The pricing set up was based on our income and not just a monthly charge. The more we made, the more they made. We left because of this. We moved to iClass Pro to get a simple monthly charge and the more we made, the more we made. Review Source R Reviewer director of football recruiting Used the software for: Less than 1 year ### "GSU FOOTBALL REVIEW" April 3, 2024 5.0 Customer service department and the sales team were super helpful in our transition. We appreciate all their hard work to ensure we were satisfied. Pros Those working in customer service were super helpful in helping me transfer files from Jump Forward camps to CCM. For that, I am thankful! Cons The only concern for us was how it would compared to JF camps, which we used for years. Once used to CCM, things get easier! Review Source R Reviewer Accounting Assistant Used the software for: 3-5 years ### "Active review" April 3, 2024 5.0 I have used this in our office for several years, makes working camps so much easier and effective and we are able to access information quicker and easier than ever. Pros Easy to use, quick and user friendly for campers and parents. Cons Can't really thing of anything negative- overall easy and quick. Review Source lindsay H. COO Used the software for: 3-5 years ### "Camp + Class Manager, my favorite co-worker" October 23, 2018 5.0 I have been with active for over 12 years, I love their customer service, their software, and their dedication to bringing healthy lifestyles to people all over. It's a wonderful company. Pros I like that once the initial set up is done, I can update everything myself. I love the ease of being able to change things on the fly, pull reports, and see the data I need. Cons I have a hard time when reconciling the finances at the end, but that could be user error as well. Review Source R Reviewer Youth Programs Manager and Camp Director Used the software for: 3-5 years ### "Gets the job done, but isn't user-friendly" April 4, 2024 4.0 Overall, a pretty good experience, but with some frustrations with the user interface. Clunky moving from page to page & not very intuitive displays for registrations/cancellations re: finances. Pros Camp set up is self-explanatory & straightforward. Cons The financial interface when issuing refunds, etc. for families; Difficulty navigating as an admin & for parents Review Source R Reviewer Director of Summer and Auxiliary Programs Used the software for: Less than 1 year ### "Active is very user friendly. I enjoy setting up new seasons and curtailing the details to my needs" December 19, 2017 5.0 Pros I love the fact that no matter what type of program I'm setting up, whether it is summer camp or an after-school activity, I can create the registration to fit my needs. Being able to design the registration allows for a streamlined report running process. Active's customer service is attentive and has answered of all my questions and more! Sometimes, I'm given multiple answers and I'm able to pick the one that works best for our programs. Cons The Active program could benefit from not always reverting back to the default when running reports. Review Source Matthew A. Director of Eucation Used the software for: 1-3 years ### "Parents were asking me for an online registration option and Active has met their needs." March 29, 2018 5.0 Lots of report options from the administration stand point. Lots of good compliments from the users. Pros Customer service is top notch. Active has made announcements about software development options and actually followed through on those developments all the while listening to their clients. Cons It's a hard problem to solve, but I'd like to see a way to integrate their software with our membership database that would allow Museum members to have special access to classes and rates that would not require them to remember a pin or code. Review Source R Reviewer Director Used the software for: 1-3 years ### "ACTIVE NETWORK IS GREAT!" November 1, 2018 5.0 We saved probably $2,000 in man hours the first summer we used it. Now that everything is setup we going to save even more money. Also out accountants really like the way the money is handled and it improved out audit scores. Which was really nice! Pros Our team liked that the software is designed for camps programs. So many programs are trying to sell you something that was designed to register college students, or volunteers for company out reach days. ACTIVE knows camps and there support people know camps so they are able to really meet our needs as large camping programs. Cons The pop up adds have bothered some of our customers. Active was AMAZING to remove the request for camp insurance because it did not work with our program. This was more than I could have hoped for. They have always done what they say they will do. Also the fee is low so I can't complain to much... Review Source R Reviewer Owner Used the software for: 1-3 years ### "Support has been great" June 7, 2017 5.0 Pros Makes my life easier. Easy to use. Eliminates the old paper and check method. Rather versatile. Strong levels of support Cons Sometimes cannot adapt to special needs. Registration says sold out when there are still open spots. Review Source R Reviewer Owner Used the software for: 1-3 years ### "Saves time easy to use " September 12, 2017 5.0 Pros It has really saved a lot of time and made the organization more efficient. The software is easy to use Cons Our customers had a bit of an issue switching to this system bit once on It all is good. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.