Practice Fusion

Practice Fusion

4 / 5 256 reviews

Who Uses This Software?

Designed to match the daily operations of small and mid-sized medical practices.


Average Ratings

256 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Practice Fusion
  • www.practicefusion.com/
  • Founded 2006
  • United States

About Practice Fusion

Practice Fusion provides a 100% free, certified, cloud-based Electronic Medical Record (EMR) system to physicians. With charting, scheduling, e-prescribing, lab integrations, Meaningful Use certification, unlimited support and a Personal Health Record for patients. Instantly connect to over 70,000 pharmacies and 550 labs and imaging centers. Practice Fusion is used by a community of more than 112,000 monthly active healthcare professionals with over 100 million patient records under management.


Practice Fusion Features

  • Clinical Alerts
  • Drug Reference Database
  • Electronic Prior Authorization
  • EPCS
  • Formulary Management
  • Medication History
  • Prescription Cancellation
  • Prescription Renewals
  • Refill Management
  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition
  • Appointment Management
  • Billing & Invoicing
  • Drag & Drop
  • Facility Scheduling
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records
  • Patient Scheduling
  • Physician Scheduling
  • Recurring Appointments
  • Self Service Portal
  • Staff Scheduling
  • Appointment Scheduling
  • Care Planning
  • Collaboration
  • Messaging
  • Mobile Access
  • Patient Education
  • Patient Portal
  • Personal Health Reacord
  • Progress Tracking
  • Self Management

Practice Fusion Reviews Recently Reviewed!


Recent sale to Allscripts has users abandoning this once promising platform

May 17, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Use to be free. Was easy to start learning. The companies logo was "Practice Fusion is Free and Always will be for users." Company was sold and now has physicians leaving in droves.

Cons: Price, lack of functionality in linking with labs and imaging centers. Cannot be used in medical fields such as surgical centers where sterile fields are required because the EHR repeatedly logs out and requires repeat log ins by users with cell phone code entry. Aside from cell phone mediated bacteria transmission staff/employee, cell phone personal use becomes a secondary problematic issue due to the EHR platform requires employees to frequently get them out.

Overall: Worked with this platform for many years until the sale of the company. EHR requires cell phone 2 step log in. The EHR also logs users out repeatedly after periods of inactivity,This results in bacteria and germ transmission among employees frequently breaking sterility protocols to check their cell phones to log back in and results in employees frequently being distracted with personal cell phone use issues.

Practice Fusion ruined after platform is Sold to Allscripts

May 17, 2018
2/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: Abaondoning this once promising platfrom.

Pros: "Practice Fusion is free and will always be free for providers" was the alluring slogan drawing many to the EHR platform in the past. This is no longer the case. Platform was one of the first cloud based EHR platforms online making it accessible from anywhere,

Cons: Requires employee use their cell phones to repeatedly log into the EHR platform during the day. Causes multiple employee cell phone issues with staff and employee abuse and risks to the medical environment via bacteria and germ transmission. An EHR that cannot even be considered in any medical area where sterile environments are needed,

It was a great Free EHR, still a decent deal with the cost version

May 16, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: It's a relatively easy to use EHR, especially for practices who don't have a lot of complicated setup and need something affordable.

Pros: Our billing company recommended this product to several of our offices who needed EHR but couldn't invest thousands of dollars. This was a great option for them at the free level. Now it is a paid subscription. It's still a reasonably priced version, but needs some enhancements to compete.

Cons: Getting help was complicated--and getting enhancements implemented was also complicated. We had several clients ultimately abandon it when it became paid because they could get more features with other platforms.

Great software considering that it is free.

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to get use to. It allows you to autopopulate referrals and previous prescriptions among other things. Vitals are easy to enter and encounters and superbiller are easy to grasp for a beginner. The schedulers is easy to use as well.

Cons: Freezes up more than it should. When entering patient demographics there are a lot of cumbersome steps. Getting access codes to get a patient on the portal is a little confusing if they are not computer savvy. The schedulers has a couple flawd because it's hard to learn how to double- book since it defaults to certain increments that your practice may not follow along with.

Overall: Beginner-friendly

Easy and Customizable.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Overall, satisfied with Practice Fusion.

Pros: What I like most about Practice fusion is that you can customize your own templates for various exam types.

Cons: What I least like about Practice Fusion is we are unable to bill insurances directly is a definite con.

A bit much but comprehensive

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Overall, it's a good program. It has some bugs and it's a bit clunky at times but the new people who own it are making a good difference.

Pros: You will never not find a spot to put your information. The ability to see past appointments is great. I also enjoy the pin function so we can keep up with important info there.

Cons: It asks too much. It would be nice to be able to turn off unneeded sections of the charts. You can't see what Doctor the past appointments were with.

Capterra-loader

now expensive EHR for features

May 07, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: I used to love PF, as it was free to use, and was easy to fax/ email chart notes to other providers. it has easily customization templates, and can integrate billing, and help you catch chart notes with no super bill submitted pretty easily

Cons: I do not like the new pricing structure. It is much more expensive than similar EHRs, and the interface is not as nice, or as easy to use across modalities.

Overall: it was a nice switch after paper charting

Technical issues takes weeks to months to fix or never get fixed at all.

May 02, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It was free and user friendly. Very basic and simple EHR for a start up or small practice. Best features are cloud based, online scheduler, email reminders, and pinned notes that was just recently added.

Cons: Not customizable, poor response time on fixing IT issues. Sometimes issues never get fixed at all. Cannot modify online booking time slots. If a new patient books online it will automatically default to 30 minutes. We need an hour for new patients and this created many overbooking issues. Cannot print multiple medical records or super bills at once. I have to go to each visit and print them out individually rather then choose a date range of visits. Very time consuming. Cannot search patients by phone number. The appointment reminders do not interface with google calendars, therefore when patients received email reminders from practice fusion, the time would be off one hour confusing the patient.

BEWARE !

May 02, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: Used to be free, and then the business model changed, but none of the functionality. They will promise training, and never deliver. They additionally will fight you to stay in your contract despite breaking their end of the bargain

Benefits do NOT outweigh the risks

May 01, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: Once your new user status is up, and the likelihood of you switching EHR's is very low, there will be no support, and no accountability. With ever changing regulations, payer policies, clinical guidelines, drugs and technologies on market, certification requirements and on and on, do you really need to worry about how your EMR is going to force another change on your practice and livelihood.

Pros: simplistic design, customizable templates, integrated calendar that answering service can use for scheduling, used to be free

Cons: Labs do not get attached to referrals. As a Nephrologist immersed in lab results, this is a key function for me! When remedy ticket is created, the representative talks in circles, sometimes taking a week to reply. One rep finally acknowledged this was a known issue. One year later, I contacted cust service to request a full data extraction to migrate to another EHR. Same run around. Tried the live chat, no one came to chat, not even a chatbot. Tried the service phone line. Following prompts for "patients and providers with accounts", the recording directs patients to their providers, then disconnects without even addressing provider issues. Tried a different prompt on customer service line, placed on hold by recording, then a live person comes on just to put me on hold for another 5 minutes before I get disconnected. The direct messaging function for other PF users stings. The messages or attachments cannot be recognized as a consult or lab result etc, only as message. lab or imaging orders that are still outstanding do not produce alerts. No shows do not produce alerts. Billing issues do not produce alerts. These factors make PF a glorified blog with minimal extra functions rather than a true EHR. Their attempts at assisting in clinical decision making fails. It is geared mostly for primary care physicians. ex: If the patients last BP was suboptimal, there will be an annoying banner to tell you the last BP was suboptimal. I'm a Nephrologist, patients with easy to control BP do not get referred to me, I don't need a distracting banner for this, or to remind me to ask patients if they have urinary incontinence, or screen them for HCV. You can bank on a reminder to screen for lipids when they get an advertising account from a statin maker. The fact that their previous CEO advertised that "PF is free and will always be free for providers", and now they are charging a monthly fee or will hold your charts indefinitely should tell you that PF is not a company to be trusted. There is a high likelihood of future drastic changes in cost or service since many clients are captive by the difficulties of changing EHR's.

We have used PF in our clinics for the past 5 years. We are a nonprofit free clinic w/ 3500 patients

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: That its web based. Our providers are volunteers and aren't here every day, or even every week, which means they can review lab results, etc from home or wherever. It helps our efficiency tremendously. I also love that its free for non-profits ;)

Cons: It was very difficult to get Admin support. Long waits to get live support...like hours or more than a day.

Practice Fusion review

Apr 23, 2018
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: They will no longer be free. I have been trying to get the 30 day special to only pay lesser as they sent me a coupon to redeem. Thought I'd try for a year. Every time I click on the link, it says price which is more than the amount mentioned on coupon. I have called several times, no one ever available, no one returns my calls. Instead get emails with directions that also don't work. Worst company ever, don't pay for it. it was free but now will have to pay, not worth it. It was easy to escribe the EMR was not helpful but since it was free used it for prescribing. Now they want to charge and I cant even get help setting that up

Cons: It does not keep a current list of pts. If you havent gone into the chart after 3 weeks you have to search for patient by DOB. If you need customer support forget it.

very bad customer service, they do not return phone calls

Apr 23, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: easy to use , it was free for many years, used to have better customer support , up dates were useful as well

Cons: no good templates and soap notes -- the soap notes do not include medications, PMH, allergies, surgeries

You get what you pay for.

Apr 21, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support

Comments: Switched to an open source software that is much better.

Pros: For free EHR it is functional. E-prescribing works great even though it takes forever to set up. Templates are decent and customizable.

Cons: No customer support -- just forums. Poor integration with labs and imaging. Cumbersome to up load any documents. Poor integration with dictation. The superbill is cumbersome. Actually practice fusion is just cumbersome and the will start charging in June.

User for 5 years Direct Primary Care (no insurance participation)

Apr 20, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: This partially forced takover is unfortunate for those of us trying to reduce cost for our patients and provide better care. All scripts is solely interested I couldn't be less interested in All scripts. I'll go back to paper first.

Pros: Formerly free - relatively simple and easy to use. Now not worth the monthly cost - not even close.

Cons: Practice Fusion sold out on a promise it would always be free. After investigation, I learned why and understand ie. Govt legal issues expecting to cost millions. Having had many EHR/EMR over my 30 yrs practice, All scripts is needed of worst companies to deal with. Horrible support now evident with Fusion, click crazy environment. Uncertain what changes will occur with Fusion.

Was Great for Free, seems good for the new price

Apr 20, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Cloud based intuitive. Help on phone is very good, super surprised there. Helped me out and saved me money on MACRA and MIPS.

Cons: Cossts lots for faxing feature in and out, very hard to use when I tried. Using one of the approved billing softwares is also not cheap. Tried Collaborate, which was a lot of work, and quit because it didn't seem to be going well.

Great software when it was free...not so good if you have to pay for it!!

Apr 19, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Not a bad software package, but it has its limitations. Customer service has deteriorated over the 7 years that I have used the program. You generally never can get a live person to discuss the issue. Everything is by email. If I have to pay for software, I will find one that does everything I want.

Pros: The software is easy to navigate and has the basic features of an EMR. Being cloud based, it was easily accessible from any internet based pc. It was practice specific in many ways, with certain shortfalls. Vaccine inventory was very good.

Cons: As a pediatrician, I must record a patient weight in pounds and ounces, which you can't do with practice fusion. The basic templates can not be modified and you had to be careful when composing notes (I don't come across too many 2 month old infants with teeth!) either not to pick those elements or go back and really proof read the notes. Log in from a machine that you didn't use previously is a nuisance, in that you have to be verified with a security code.

Capterra-loader

I've been using Practice Fusion for a little over a year and I'd have to say it's so easy to use.

Apr 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about this software is the navigation. Out of all the other EHR softwares, I grasp quickly to the ease of use. I like how the schedule, charts, task, messages etc. are layed out. It's a great EHR for first time Medical staff such as Medical Receptionist and Medical Assistants.

Cons: Well no EHR software is perfect but I can honestly say that the only thing I wish could be better is how to search for patients by previous encounters.

Overall: The benefits greatly outweigh the disadvantages. I always have a peace of mind using this software with every use. I never have any issues logging in and if was to ever, resetting password is super easy. You have the option of resetting through a simple text to your phone or email with a 6 digit code to reset password. You can also access this software from anywhere in case you may need to adjust the schedule during non business hours.

Migrating to a paid EHR without information on the cost is disturbing to my practice

Apr 04, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I have liked that it was free, had customizable templates (many had been customized by others), and was easy to use. I¿m glad I¿ll have access to old records- but I am certain that they must offer that.

Cons: Why aren¿t they telling us the cost of the new system? Having more than one EHR will be very difficult for the Office.

Decent capability when it was free...

Apr 04, 2018
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: This software was free for quite a while. It truly is very customizable in the documentation section, but lacks many capabilities that other systems include.

Cons: The software is unable to link to many popular billing systems.

If You Want To Wait 24 hours to 2 days For Support This is For You

Apr 03, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: Alscripts needs to get their act together and realize that having a functioning EHR is critical to patient care.

Pros: It's relatively inexpensive

Cons: You have to wait to talk to anyone from customer service. Sent a support ticket on Saturday, got an email on Tuesday that someone would be in touch with help. Finally found a real telephone number and spoke to a live person only to be told someone would call me in 24 hours. I'm not holding my breath. Apparently, very high call volume. I can guess why.

Good value while it was free, now that it will be cpsting per month, per clinician, we will be leaving

Mar 18, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Little lag, reasonably cohesive interface, easy enough to use once you gett over the learning curve.

Cons: Poor support which relies on the Practice Fusion community of users to answer questions for each other, no voice mail reminders to patients, difficult to find correct documentation for MIPS and not notified when info changes.

When Practice Fusion was bought out this year, they sent an email to their customers, promising continued commitment to them; however, when they decided to change their structure to cost per Doc,, per month, including part-timers, there was no email notification, and no pop up on their site to let people know. I found the notice in an innocuous looking box on their dashboard, that was so plain looking I had missed it for two weeks. Apparently, they are giving their long-term customers only 3 months notice to pay full price for their subscription, or lose their functionality. That's not a lot of lead time to make a decision about an EHR or make a change, especially when they haven't even taken steps to inform most of their customer base. No ramp up, no grandfathering, no communication. No new features for paying for the same free product, and you still have to pay extra for integrated billing. At this price point, my group now has many more options for fully supported, versatile products. Sometimes the way that something is done, says a lot about how a company views their customers.

Overall: It was a good introduction to an EHR for a new and growing practice, when it was free. Now, at the new price point, it is not nearly the same value in comparison to it's competitors who offer integrated billing at the same cost, voice mail reminders, better product support instead of relying mostly on it's user-generated fourums, etc.

Was free

Mar 15, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: I'm glad I am nearing retirement.

Pros: Generally easy to use. It has been free up till now. Cloud-based, so can access from anywhere. No in-office hardware required

Cons: Once it was free. The company was acquired by Allscripts and they have to recoup their investment. Cost based model offers minimal new features.

Easily accessed and convenient!

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Quick way to contact your doctor or patient! It also provides easy communication and access to personal records!

Cons: Not too many cons here...but sometimes it takes the office awhile to post lab results and things patients are waiting to receive.

Overall: It was easy to use and a great way to contact your Dr. if needed and/or after office hours. Very user friendly!

PRACTICE FUSION IS GREAT!

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EASY TO WORK WITH. EASY TO LEARN. HAS ALL FEATURES NEEDED TO TREAT THE PATIENT AND MAKE CHART NOTES.

Cons: PROGRAM DOES FREEZE A LOT. LOTS OF UPDATES BEING MADE ALL THE TIME SO THE PROGRAM GOES DOWN A LOT AND WHEN YOU HAVE PATIENTS, YOU CAN NOT WORK LIKE THAT.

Excellent system with pay for use

Mar 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I really like the ease of use for this EHR. I would recommend the product and really see an advantage to use in the practice. Great for small businesses, startups or established practices.

Pros: I really like the product for our SPA in our practice. It helps me compartmentalize, chart, and keep all of our patients up to date. It is a great product that I can put templates and saved macros to make it much quicker and easier to use.

I HAVE BEEN USING PRACTICE FUSION FOR APPROXIMATELY 8 YEARS. I FIND IT TO BE VERY USER FRIENDLY.

Mar 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LIKE THE WAY I AM ABLE TO SEE ALL OF THE PATIENTS VISITS WITHOUT LEAVING THE SCREEN I AM IN. THE SCHEDULE IS VERY EASY TO USE AND MANAGE. LOVE THE REPORTS YOU CAN PRINT OUT. AND LOVE THE WAY ENCOUNTERS ARE CREATED AND DROPPED.

Cons: THAT YOU CAN ONLY HAVE FIVE PATIENTS OPEN AT A TIME. AND SOMETIMES I HAVE PROBLEMS IMPUTING NEW INFORMATION IN.

Overall: EMR AND SCHEDULER ARE SO EASY TO USE, I ALSO LIKE THE DAILY REPORT THAT I CAN RUN, ERROR REPORTS , PATIENT REPORTS. I ALSO LIKE TO FUNCTION OF COPYING MEDICAL RECORDS, MAKE IT VER EASY FOR MEDICAL RECORD REVIEWS.

Overall good prouct

Feb 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and thoughtful time-saving features that help reduce aggravation. It's a well designed doctor friendly product that has taken some of the wrinkles out of the process without users always being aware of the behind the scenes effort. Fast and responsive.

Cons: Government reporting is not inclusive for all specialties. Not all possible MIPS measures are present.

Overall: Free
Ease of Use
Fast
No down time

Practice Fusion Meets my needs

Feb 18, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I have used EPIC for 15 years so my bar is pretty high. I haven't tried any other EMRs. I've been using PF for 5 months now and I'm starting to get more fluid.

Pros: It's free which was very helpful starting up as a part time solo practitioner. But I keep hearing that it will no longer be free since it was recently purchased. Lots of pre-made templates, I don't use them as I don't find them helpful, but someone else might. You can make your templates, which is not intuitive, but once you figure it out it's a real time saver E-mail appointment reminder system Electronic medication ordering system There is a way to do electronic billing through PF but it is not free and I haven't used it There is capacity to receive labs directly into PF but it is not free and I haven't used it

Cons: Ads on pages are annoying The screen for typing into is too small Notes section on Profile Page is too small No Text appointment reminder system None of my patients seem to be able to figure out the patient portal I find it cumbersome jumping between SOAP tabs, there may be easier ways to do it but I haven't taken the time to learn.

Capterra-loader

Practice Fusion is so easy to use and I create my own templates that fits my Chiropractic Practice.

Feb 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of using this software and I get to create my own templates which I love. I have been using this software for over two years and it keeps getting better. Plus it's complimentary with CMS.

Cons: I understand that information are being updated daily and it's hard for the folks to update everything on the site. There are still clicks that don't have the required informations that is needed. I'm sure it's coming!

Overall: The streamline of my notes and the ease of using this program. I like customizing my notes based on my practice. The customer service is impeccable. I have already referred many friends to PF.

Good functionality, although not always intuitive to use

Feb 14, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is able to be used by providers from multiple disciplines (e.g., physicians and their charting needs, as well as psychotherapy notes)

Cons: Some of the functions are not intuitive, such as where to click to find a desired task. The window where I write notes also has many sections that I don't need but am unable to clear away, thus limiting the space I do actually want to write my note. However, it's designed for a medical practice rather than for my needs (therapy).

User friendly but missing inclusion of LCSW/LMSW as owners of medical practice

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: This is a wonderful system and I love it - unfortunately as owner of my clinic and having a prescriber work for me the system does not officially allow for this so I had to call and was instructed how to sign on as administrator/owner I would hope in the future that they change this and add in more therapy practitioners as participants as well.

Pros: Super user friendly in writing notes - wonderful prescriber friendly e-prescribe services Easy to use without a lot of need for support services Easy to use scheduling

Cons: No button for Social work the way things are printed out is limiting If a note is populated you can not always delete it - even thought you did not see the patient - if you check them in by accident and go back and fix it - it still generates a note that you can not delete.

Effective Free EHR

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: This software is comparable with the NC HIEA so it meets the primary need I had for an EHR

Pros: Excellent option for small independent practices that need to keep their overhead as low as possible and had the same features as other EHRs that had a monthly fee. The scheduler will send automatic email reminders.

Cons: Customer Support, the first time I requested email support I received a response within 24 hours, the next two attempts never received a response but one of the request forwarded me to an online pre-determined response but it did help resolve my issue.

Could improve some options for psychiatrists; especially for contact that is not covered by options

Jan 30, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use, combines a lot of functionalities in one place, organized well, good customer support, great value for the money, responsive company

Cons: not completely up to date on ICD 10 codes for psychiatry - slow to update for psychiatrists in past; has some bugs related to psychiatry medications - for no reason at all - it suddenly will take a medicine I prescribed a month before - off its list - replace it with the generic name and I have to re-enter start dates that I no longer access

It's free!

Jan 26, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's totally free, and it's easy to use as a customer/patient. Patients can easily update their own information, view their health records, and its easy to train new staff to use this software as well.

Cons: The scheduling feature sometimes gets a little buggy but it's a free software with lots of great features!

Is easy and funtional

Jan 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The program has the information that I need know as a patient. Doctor write progress notes and I can read this.

Cons: When have problem with internet I do not have access to the information and have trouble for access.

Overall: know the information

best free EHR out there

Jan 23, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Free! We use it at our local Free Clinic and it is invaluable. Cloud based software makes it easy for people to access even when wi-fi is down. Cellular data lets it function fine on phone or ipad.

Overall: free, cloud based, EHR. If I needed to bill from it, that costs extra, but we're a free clinic so no worries! Everything else is superb!

Practice Fusion was great for our small office

Jan 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Practice Fusion has custom templates, easy to learn and use, and was easy to transition from our paper charts. The feature to prescribe medications and look up pharmacy locations is great. Scheduling is a breeze compared to paper calendars and organizers.

Cons: Sometimes when you save something it closes out and doesn't actually save. It is probably just a glitch but losing notes is time consuming.

Software being managed by morons

Jan 20, 2018
3/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Comments: Make this open source so that providers can add functionality to their system. Retain your revenue through advertising as you are doing, from labs, pharmacy, radiology connectivity but give assess to tweak simple issues. Then you would truly be the leader so sought to be.

Pros: Free, able to get up and running in no time. Web based. runs on both desktop and tablets.free to the provider.

Cons: Simple tweaks that need to be done are completely neglected. Absolutely cannot talk to support. Difficult to have patients register and if you run a walk in clinic which most places are then forget it. Be ready to type in every last digit yourself. They tout integration with labs, pharmacy and radiology but only those integration to make them money and really i do not care, they should be profitable to remain in business but don't make me use to your product and when you have issues they throw it to a " crowd voting system". As a user i had never even realized that a voting system existed and as a busy provider i do not have the time to read through to find some fix i need already reported. How silly and draconian, who ever came up with this idea needs to be fired!. The founder definitely has no more involvement with this software otherwise he would have seen that no support and inability to adapt to simple tweaks leaves a horrible last. DO not use because you will have trained and gotten used to this and then issues would arise as they always do and you are faced with looking for another. No integration with billing software and this is why. A list of billing companies are given as partners but communication is one way. The super bill flows into the billing but no way to know what a patient owes when they return . There are lots of free clearinghouse but PF in their infinite wisdom will not integrate.

Free software, but not my first choice.

Jan 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: Well, for one, you can't beat the price! But you get what you pay for with EHR systems, and this one is not my first choice.

Cons: I used it for a little while when I first started my practice, but switched quickly because the interface is chaotic and you need to rely on a lot of other softwares for billing, scheduling, patient reminders, etc.

It seems each upgrade makes the charting harder

Jan 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: It's free and our tiny practice could not afford to buy a software.
I can use it from home.
I can check it for inactive patients.

Cons: Scheduling still has glitches where appointments get erased mysteriously
It takes forever to get useful changes made

Easy to use from day 1.

Jan 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Easy flow of information. Easy to train others in it. New lab features for trending has made it more useful.

Cons: Needs more automation with voice dictation and a larger template library that includes all specialties.

Initially good. Later, not so much.

Jan 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It is free. Its pretty straight forward to use. The ads which apparently offset the cost to keep it free are not particularly annoying or intrusive.

Cons: Security is too complex. We stopped using the software and had to switch to another EHR when they made the security so complex, we couldn't even log into the software ourselves. After being locked out for several days we had to change.

Overall: Was able to achieve meaningless use for 2 years.

Poor customer support

Jan 12, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Comments: My state license is update.past 10 days after 3 emails to PF it is still not updated>i can not use Erx.several pts not getting their meds.

Pros: Free to provider.Slow customer service.Nobody picks up phone.I have been with PF for long years.Reevaluating continuation

Cons: Nothing in particular.old antique as compared to Epic which I can get free rfom my hospital.Lots my friends have switched to other EMR

Great Product but could use more features

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There was a very low learning curve for the product. If you are familiar with Electronic Health Records, you can use this product. Pricing can't be beat (free)

Cons: Could use better reporting features for health centers such as Federally Qualified Health Centers.

No cost to practice EMR, works for what we need but lacks add ons that could be crucial

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Comments: None

Pros: Cost being ZERO is great. It does handle all of what we need to run the practice, as far as messaging, scheduling, appointments, etc

Cons: We are a fee for service practice, so all patients pay upfront. There is little to no functionality to accept payments through PF. Would like to see that as an option since we currently use Quickbooks,

Practice fusion free ehr

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Comments: Good ehr to start out on with limited funds for solo practice

Pros: For a Free EHR it has many functions. It is easy to learn to use. Sharing of templates.across users is nice.

Cons: My biggest complaint is there is not a way to truly gear towards mental/ behavioral health work flow. Can be adapted with development of some templates.

Terrible for small medical practices with a conscience

Jan 09, 2018
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The pro for this product is that it is free, but the cons outweigh this ease of price! I only used this for a month then switched quickly.

Cons: You have to use their online calendar to book all of your appointments. If you do not use their calendar, then you cannot use the EHR function. This is a big drawback that creates extra work. You also have to be ok with Practice Fusion selling your raw patient data to pharmaceutical companies. Yuck!

Excellent, efficient,.

Jan 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to setup, train, and use. Functionality, Excellent Customer support. Updated. increase workflow.

Cons: Multiple steps to print documents, lack of individual customization, which do not need too much anyway.

EXCELLENT FREE EMR !

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FREE, EASE OF USE FOR SCHEDULING, E-PRESCRIBE. ABLE TO KEEP GOOD COMMUNICATION WITH PATIENT. PATIENTS ARE ABLE TO ACCESS THEIR MEDICAL RECORDS WITH PATIENT FUSION.

Our experience with PF is very good .. complete and very easy to use.

Dec 19, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Complete and very user-friendly. We have used this program since April of 2012 and it has served us very well. It is very easy to use. Even a newly hired staff can start using it right away.

Cons: The PA module needs to be repaired. It is frustrating. The member's ID should be automatically posted from the member's insurance profile. The phone number formatting and autofill should coordinate. The saving does not work so I have to start all over again.

Overall: We were able to satisfy the initial medical necessity requirement and collected the first incentive for the three doctors in the office. We need more help in pursuing the subsequent incentives for using the EHR.

easy to learn

Dec 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: ease of use and free access list of daily charts support access designation of user access using temeplates to speed notes

Cons: unable to schedule a provider time period Out of the office templates not always loading? harde rto learn that aspect of software wish there were email confirmations sent to patients

Capterra-loader

Practice Fusion has odd limitations and customer support does not resolve glitches quickly.

Dec 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: The best part about Practice Fusion is it's free. I'm very excited that for 2018 we can submit Meaningful Use Data through Practice Fusion directly, which is going to save me a lot of time this year.

Cons: The scheduler is inefficient - I pushed my company to use CollaborateMD (our billing software) for the scheduler because of how awkward and inefficient Practice Fusion is in this category.

Overall: We benefit by having a free EMR that does electronically send superbills to our billing software (Collaborate MD).

Worth the "money."

Dec 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Slow at times, but what program isn't? I know there are features I am not utilizing, but I have not had the time to research.

Pros: Free. Great starter software for primary care offices. MIPS and Macra compliant. Has a lot of features which are great especially for a free software. Pretty easy to use, I had no training and could function daily.

Hello budget conscious

Dec 07, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Overall, you get what you pay for. For those switching from a more robust system you will be very frustrated and unhappy. For those just testing the waters I highly recommend it BECAUSE you can work out exactly what you want from an all-inclusive office software while spending nothing, but some time.

Pros: The biggest pro is the price. The free version is adequate if you have a no frills straight forward practice. If you are a practice that is switching from almost everything paper and don't want to pay a lot for software you will like how easy it is to set up, scan in documents, and keep decent fundamental SOAP notes / patient charts.

Cons: Customer service is as good as non-existent... Don't even try. The "ticket" format is better than waiting on the phone forever, but the response time is laughable. You can save macros/hot-button type things but the end note doesn't look that great (maybe others know how to make that better).

I started using this product whe I opened my own practice over 5 years ago. It serves my purposes!

Dec 06, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Most of it works well. They try to fix things and make them more user friendly.

If you want a true review, don't ask people to make it a minimum number of characters. This is annoying. I wonder if this is eough characters yet. Don't make us work to appease you!

Cons: Patient communications don't get to me . For example, I don't get verification that they will be there for their appointments. Also they try to change data on their accounts that doesn't come through. Somethings about it are still a bit awkward.

Overall: I will continue to recommend this product unless I see a better one that is also free to use.

Practice frustration

Dec 05, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: The charting windows open up very small- again, fine for PCPs, but not ideal if you're psych like me and need more room to document

Pros: For one practitioner it is free, and it has e-prescribing, which is a good deal when you are just getting started. It is a full fledged program and can integrate with labs, billing, etc.

Cons: Terrible tech support, they respond to queries after a week, and they lose track of the issue- not surprisingly. My sens is I am talking to a bot in Malaysia/somewhere off shore, not native English speakers. The knowledge base/tutorials are hard to see , it has not been intuitive or easy to learn for me, and I have used multiple programs.

The WORST customer service process

Nov 17, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Unfortunately I'm into the program now but I wish it were easy to leave cause I'd be gone.

Pros: It is easy to make it be flexible.

Cons: Any questions or problems with this product? Oh no you cant call customer support. You can only "submit a ticket" and at some point..days later they get back to you and you can ONLY communicate through emails. All of you questions requires a new ticket. It is insane.

Not a product to recommend for mental health offices.

Nov 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Its FREE. That's about the only thing we care for. It does have a section on the profile page for quick notes to be placed.

Cons: Can't prescribe controlled substances. Doesnt have their own billing. Not compatable with credit/debit card machines. Cant print patient appointments out. Things are not always saved when you click save. Can't retreive inactive patient files all the time. CUSTOMER SUPPORT/TECH SUPPORT IS AWEFUL.

Practice Fusion

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Overall, Practice Fusion is a great system!

Pros: Cost and ability to meet CMS requirements. Ability to create templates. Ability to interact with Practice management software.

Cons: Cannot print initial intake papers out and physically give to clients. You only the option to send via the patient portal.

EMR for startups and free clinics

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Free electronic medical record that is generally user-friendly. BEST for primary care medical practices, but worked well for me at the time I was starting my private counseling practice. EXCELLENT resource for free clinics too. I especially liked the opportunity to develop my own language that I could pre-load then click to enter frequently used expressions in my SOAP notes.

Cons: No choice for using SOAP note format for progress notes. No way to run reports for the kinds of information I wanted. Nothing about it was behavioral health friendly but it worked well enough in the early years of my counseling practice.

Dependable

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: We used its free feature and it was easy to use, its did everything we needed. the customer help was always available.

Cons: It didn't have a billing side. We had to get a billing site that worked with practice fusion, which we didn't like.

Capterra-loader

FREE. Great for records but you will definitely need more softwares to run a full practice.

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: FREE.. FREE.. IT IS FREE and very good with EMR, my practice uses it for when we have a patient and we need multiple doctors who work at the their own practices to review EMR. Easy and Fast!!

Cons: You need to integrate other softwares if you want to do billing and inventory. So you must become proficient with this software and quickbooks.

Unhappy Short-timer!

Oct 24, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: would not recommend

Pros: PRO? First Impression. From the outset the program seemed awesome, and the tutorials were helpful. I was excited to be able to modify a patient intake form for my small practice, and change the chart around for what I needed.

Cons: But what I quickly realized was that "SAVE" doesn't "really mean" save, and that all the work I had done on my custom template disappeared when the program timed out. No warning, nothing. I saved it many times along the way, after it happened the first time, but to no avail~ I still lost what I thought I had saved the second time around. Also, it was unresponsive many other times. It has been nothing but frustrating so far. I will keep looking.

I needed help, but it was not provided.

Oct 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Good product because it was free. Since I was not putting any money into the product, the company felt it should not have to put any time into providing in-house in service and education on the product. Which is too bad, because I would have liked to use it.

Pros: The product was free. The product had a lot of a lot of uses for my clinic. Electronic prescriptions.

Cons: Customer support was not very supportive. I had problems with e-prescription which were never resolved. The modules were okay. However, I wanted in-house training for me and my staff. I was told to watch the videos. Which means that no thought was given to the different type of learning styles that people have. Consequently, I had to find a different system that was responsive to the needs of my office and would schedule in-house training.

Great software!

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have recommended it to several colleagues as the only way to go.

Pros: We have been using PracticeFusion at our clinic for the past several years. Although it is designed for doctors, it is customizable so that we can use it with our psychotherapy clinic. It makes scheduling and charting simple and is always at my fingertips as I can access it anywhere.

Cons: It's not specifically designed for therapists. It was designed with doctors in mind, which I'm sure makes a doctor's office a better fit.

We are a small outpatient psychiatric office and Practice Fusion was great for our budget!

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients.

Pros: We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily.

Cons: I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done and I just don't know how) is that I could duplicate the previous note on a patient and then I can see in one glance what was discussed at our last appointment and then type the new note over the last note. I list their current medications and past medications at the top of the subjective section and so if this could be brought forward on each additional note then all I would need to do is make changes as the occur and not have to keep a "master" word document that I have to update and then copy and paste.

A free EMR that offers so much

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: If you don't need specialty specific functions, PF is a really good software.I used it for almost 6 years. I like it!

Pros: It has scheduler for patient appointment booking including online booking. The ability to create own charting templates and edit any time. Eprescription connection with local pharmacies. Support meaningful use.

Cons: The online portal not necessarily bring in new customers but mainly existing customers. Lack of electronic devices integration. No ecommerce through PF.

Easy to use

Sep 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Have to train students three times per year and they catch on really quickly. We are a student-run free clinic so the students graduate and I have retrain the next group.

Cons: Reports need to be more robust. I have to hand count many items I need for grants. We do not bill for services and the reporting that is built in does not cover the information I need at times.

Overall: HIPAA compliant free electronic medical records.

Fair

Sep 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Comments: Costumer service is terrible.

Pros: It is free of charge compared to other websites It is easy to write notes but somehow managing the patient list could be cumbersome

Cons: Ordering medications and looking for a pharmacy can be tough you can not order controlled substance in every state which other website allows you to

worst technical support, if you have not started yet, think twice, denied e scribe and no one knows

Sep 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Free but Practice fusion gets pain by vendors- xray, lab etc. they have e scribe which helped a lot and I did 95% of my prescriptions including narcotics but now I'm having a nightmare.

Cons: I'm getting used to it but if you have a problem they have the worst technical support- no one seems to know the problem- no supervisor to talk to, no one knows how to fix, updating a license expiration date will messed up your e scribe and NO ONE can help. They want to change your expiration date thats different from your actual expiration date is the only advise they can give you. What a nightmare!

Overall: Free EMR

For our 2 person practice, this software allowed us to become electronic and meet all requirements.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The COST and the way Practice Fusion is continually responding to our suggestions and constantly
improving itself. We also started using other vendors we learned about from Practice Fusion like Updox which is an electronic fax program.

Cons: most of our large labs and all of our radiology do not interface with Practice Fusion so the paper copy needs to be scanned and put in chart.

Overall: It allowed us to become electronic at no cost and provided us with the means to meet all the governmental requirements and receive incentives. It is cloud -based so we can access our records from anywhere - it's useful when we are on call and can review the records. We have most of our patients request electronic refills which is much faster than any other way to prescribe and patients appreciate that their prescription is already at the pharmacy. It also allows you to make your own flowsheets to individualize your records. I recommend it highly.

Great product with easy learning curve

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, free to use, integrated billing can be used with this software, Many pre-made templates that can be shared with other practitioners and very easy to make your own

Cons: Sometimes it is difficult to navigate around and view previous notes and previous billing inquiries.

simplicity and a great FREE service to the Solo practice.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep it Simple!! You should link users with the same practitioners.

Pros: Ease of use, free, and as much or as little as you need, with prescribing ability for the solo practitioner

Easy to go live!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Ease to train staff. On-line and cross platform compatibility is best. Can use Mac, PC or Linux

Cons: If my internet is down, so am I. I can't think of too may other cons. Can be easier to use sign in and out.

Overall: Free EMR

Practice fusion review

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Pros: Electronic prescribing, free support, free use, works with voice dictation Supports MIPS and easy to create reports. Easy to find icd10 codes

Cons: Cannot delete an account if entered by error A little buggy after entering new account Program times out too quickly and constantly have to re-verify Computer

Very easy to use, taught ourselves.

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick to learn. Nicely laid out for ease of use. Surprisingly detailed. Would recommend for any small practice.

Cons: We did not use the billing portion as it takes another interface. We could have made use of it for some money, but decided not to. Not really a con!

Overall: It is available to use on more than PC's. Easy to teach new employees.

New Ortho practice

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to navigate. The fact that it is free is helpful with keeping costs low in my new practice. Custom templates are easy to create.

Cons: Tutorials are good but there are only a few. Need to be self motivated to learn the ins and outs and learn shortcuts for how to make using the software easier

I use Practice Fusion EHR for the purpose of Mental Health Billing

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it integrated with Advanced MD for electronic charge entry. The MIPS dashboard is also very handy for tracking Medicare insentives

Cons: I would like to see a special place for phone notes, as it is we just document them in the messages but it makes it hard to go back and find phone notes when needed.

Overall: Electronic transfer of charges to our billing program saves hours of charge entry per day. The MIPS and PQRS dashboards help track Medicare incentives.

User friendly, very functional, good support, meets / exceeds MU etc compliance.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, very functional, good support, meets / exceeds MU etc compliance. Very happy with this EHR.

Overall: User friendly, very functional, good support, meets / exceeds MU etc compliance.

Practice Fusion is a free EHR system with a good user interface and fluid navigation.

Jul 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic. Thanks! Catherine Ye

Pros: 1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free. 2. Providing free learning center in Practice Fusion EHR system. 3. Providing a free custom service ( with Phone, Email. Message, Online chat). 4. Providing report for regulatory compliance and qualify for CMS incentives. 5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access. 6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified. 7. Practice Fusion EHR system is easy to learn with very good navigation design. 8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction, e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report).

Cons: 1. Practice Fusion has no billing management feature although it can been integrated with other billing software. 2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues. 3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives. 4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member. 5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower. 6. Practice Fusion doesn't provide onsite help, and there are no regional help centers. 7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies. 8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC . 9. There is no upper level help staff available in Practice Fusion Customer service. 10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports. 11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service.

Great software

Jul 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use makes this program excellent for my practice. I have not used the scheduler yet, but I intend to in the near future. I currently pay for a scheduler and billing program that has a fraction of the features of practice fusion.

Cons: No ability to click on body parts like some other chiropractic programs, but to be fair this is not solely based on chiropractic

Fantastic Web Based EMR

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is web based EMR. Our office found it easy to implement. It is great that any computer with internet access can be your work computer. I compared to other EMR's - it as a clean modern interface. It is built to get you meaningful use and other quality measurements. It is completely free to use, so you can try it out. The support is also superb - chat support is better than phone support most of the time. Our office productivity has gone up after we implemented it, something I have never heard about another clinic after implementing an EMR.

Cons: I wish I could eRX narcotics in California. I wish there was a view that had in order all the things that as happened: refills, encounters, messages, documents. I also wish in the summery view there was a pane for tasks in the patient summary.

Easy at first, now I am starting to look for other EMR, since not getting much tech support

Jul 25, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Free, easy to use, I love its concept. It helped a lot when I first opened my office. I have all the labs I use integrated into the system.

Cons: I am unable to get prescription requests thro' escript from the pharmacies for last 1 year, I have been crying for help but none of the techs have been able to solve it!
Notes still shows ICD 9 codes.
Billing too complicated so had to out source.

Overall: free software when i was unable to afford it.

Price is right for solo pratitioner

Jul 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Looking for ward to further development and telehealth integration.

Pros: 1) Fairly easy to use and comprehensive. 2)The community of users who offer specialized templates. 3) Integration with billing systems

Cons: 1) A bit cumbersome 2) Geared more toward medical community than mental health community 3) Clunky on mobile devices 4)No sync with other calendars even as an anonymous booking

EMR

Jul 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Would be nice to have drop down options for templates not all free text.

Pros: Pros is Free and EMR is very easy to learn and teach. Some labs are integrated with system and lab results are available on the system.

Cons: Free text option. System could have more problems history sections and family history. Not all lab companies are integrated into system.

This software is just great. It exceeds all my expectations of an ehr

Jul 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For solo or small group this is the best there is. Once you learn to use Dragon side by side you will really get through. Also good templates available

Pros: The dashboard approach to organization is better than chained drop downs. You can easily switch from patient to patient records.

Cons: VERY BIG CON: Not compatible with voice to text within the software but you can cut and paste. No experience with anything but Dragon

Practice Fusion is GREAT

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this product for 3 years. Implementation was easy and the staff was wonderful. They are constantly upgrading the product to make it compliant with the never ending, government regulations. The help desk is wonderful. Having remote access on my cellphone is amazing and helps when patients call after hours.

Cons: This is a cloud based system. It has gone down in the past, but the crew at Practice Fusion has made corrections very rapidly. The worst outage was related to general downtime from AT&T.

Not useful for counseling practice

Jul 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The pros are: - The software is free. - It is easy to set-up - Customer service seems fair, they email reminders to complete set up.

Cons: The cons are: - There is no room to customize for needs that aren't related to a medical practice, i.e., I was dealing with a lot of medical terminology/forms that was unnecessary and confusing for my counseling practice

only works with ipad. Lied about becoming more user friendly

Jun 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It exists. It does not allow easy cut and paste. It is difficult to send by email

Cons: Very inflexible and does not work with other pads making it useless in the workplace unless I purchase an IPAD.

We have been using this EMR for 7 years. It's been great.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ease of use. Learning curve is low. Simple and efficient. Their staff is very helpful with setup. Can work on any platform, Mac, Linux or PC.

Cons: No internet, no EMR. It has come a long way since it's introduction. Their staff is helpful. Billing can be confusing for provider but easy for biller.

Overall: Free EMR. No hassles. Low Learning curve.

Everything you could ask for in a free system.

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Free.
Auto insurance verification.
Best code search engine.
e Prescriptions are very easy to use.

Cons: Flowcharts are cumbersome.
Ads take up about 1/6 of screen.
Some bugs with superbills when attempting to change previously saved entries.
Limited connectivity with billing software.

Overall: Very helpful for small practice start up.

Very little interest in helping the physician; bugs are never fixed. Platform is unstable.

Jun 11, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Free. That is great thing. I have created multiple templates over the years which suit my needs. Ads are not terribly intrusive.

Cons: But there is almost no interest in streamlining for the physician. simple bugs are often never fixed. Refuses to upgrade so that controlled substances can be sent electronically, and to print to fax is unnecessarily burdensome. Platform is unstable and system often crashes. AT times you lose data.

Overall: Free software

Very easy to use and functionality perfect

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great for a free EHR

Pros: Free and very good for new practice with little capital. Great software. no complication in use . initial follow up with customer services is very effective and there will make sure uu are up and running well

Cons: May take long to talk to a customer service person. This product is generally good but it doesn't have a billing soft ware intergrated into it. But you can use their partners software

Free, but has some drawbacks

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: When we started using Practice Fusion 8-9 years ago, it was incredibly well supported and functional for the time. However, over time it has had less and less support, and has had several episodes of downtime in the past year which were incredibly disruptive. However, it's the best system available for free in my opinion.

Pros: It's free!!!! Good for the small practice In connects to electronic faxing system (Updox) for a fully electronic office

Cons: It used to be very intuitive, but is a little less so now. It doesn't have the level of support that is needed for a FT practice.

Adequate Free Electronic Health Record

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Happy with the EMR up to 2017. I don't feel it will meet our needs for QPP reporting.

Pros: This is a free platform for medical offices. There are no hidden charges and it is easy to use. Cloud based, so you don't have to invest in servers. Easily link lab facilities to send and receive orders/results electronically.

Cons: I don't feel they are ready for CMS's quality payment program. We are already in June and don't have a dashboard for the Advancing care information (old meaningful use) yet. We need to gauge how we are meeting each measure before the start of the last available reporting period. The Quality measures (eCQM) are only geared towards primary care and we are a specialty with a specialty measure set. I have to connect with a Specialized registry to be able to report quality measure, and the data files are not adequate to download a CCDA file, so I may need to input ALL the data manually to be able to report and to get credit for the bonus points. We may need to switch EMRs if things stay the same.

My practice has been using Practice Fusion for 5 years, and we love everything about it!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Reliable and dependable, web-based - always accessible, functional, easy to use, has all necessary features and more, always on the cutting edge and always ahead of everyone else where regulations are concerned.

Cons: Ability to load dictated reports from hospital to the EHR would be very helpful.

Overall: Smooth daily operation of my surgical practice.

easy and manageable for a small practice

May 18, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Templates can be designed better

Pros: free of charge Very easy to use and learn, no prior set up required POrtable and can be used on multiple locations

Cons: Often has technical glitches. No easy way to send consult letters. Cannot receive faxes online. Poor lab list to integrate. Not easy to use on mobile devises

Free EMR

May 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It is very user friendly, and absolutely wonderful for independent practices!

Pros: First it is free. It is set up close to most "typical EMR's" making it easy to use and easy to learn. Another Pro built in electronic prescription with eligibility feature built in the program. Easy to learn about medicare requirements and apply to notes for appropriate documentation.

Cons: Difficult to come up with personal templates. Though you can customize a template, but the ability to make exactly how you want is not an available feature. It would be nice to have E & M calculator for the Superbill/billing.

excellent

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use,easy to set up, lab integration, imaging center integration, meaningful use, excellent customer service.

Cons: there is no fax integration. can not be customized by the enduser(only some), multiple steps to print.