Who Uses This Software?

Designed to match the daily operations of small and mid-sized medical practices.


Average Ratings

196 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Practice Fusion
  • www.practicefusion.com/
  • Founded 2006
  • United States

About Practice Fusion

Practice Fusion provides a 100% free, certified, cloud-based Electronic Medical Record (EMR) system to physicians. With charting, scheduling, e-prescribing, lab integrations, Meaningful Use certification, unlimited support and a Personal Health Record for patients. Instantly connect to over 70,000 pharmacies and 550 labs and imaging centers. Practice Fusion is used by a community of more than 112,000 monthly active healthcare professionals with over 100 million patient records under management.


Practice Fusion Features

  • Clinical Alerts
  • Drug Reference Database
  • Electronic Prior Authorization
  • EPCS
  • Formulary Management
  • Medication History
  • Prescription Cancellation
  • Prescription Renewals
  • Refill Management
  • Appointment Management
  • Charting
  • E-Prescribing
  • E/M Coding
  • Handwriting Recognition
  • HIPAA Compliant
  • Meaningful Use Certified
  • ONC-ATCB Certified
  • Patient Portal
  • Voice Recognition

Practice Fusion Reviews Recently Reviewed!

Not a product to recommend for mental health offices.

Nov 15, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Its FREE. That's about the only thing we care for. It does have a section on the profile page for quick notes to be placed.

Cons: Can't prescribe controlled substances. Doesnt have their own billing. Not compatable with credit/debit card machines. Cant print patient appointments out. Things are not always saved when you click save. Can't retreive inactive patient files all the time. CUSTOMER SUPPORT/TECH SUPPORT IS AWEFUL.

Practice Fusion

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Overall, Practice Fusion is a great system!

Pros: Cost and ability to meet CMS requirements. Ability to create templates. Ability to interact with Practice management software.

Cons: Cannot print initial intake papers out and physically give to clients. You only the option to send via the patient portal.

EMR for startups and free clinics

Nov 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Free electronic medical record that is generally user-friendly. BEST for primary care medical practices, but worked well for me at the time I was starting my private counseling practice. EXCELLENT resource for free clinics too. I especially liked the opportunity to develop my own language that I could pre-load then click to enter frequently used expressions in my SOAP notes.

Cons: No choice for using SOAP note format for progress notes. No way to run reports for the kinds of information I wanted. Nothing about it was behavioral health friendly but it worked well enough in the early years of my counseling practice.

Dependable

Nov 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We used its free feature and it was easy to use, its did everything we needed. the customer help was always available.

Cons: It didn't have a billing side. We had to get a billing site that worked with practice fusion, which we didn't like.

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FREE. Great for records but you will definitely need more softwares to run a full practice.

Nov 01, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: FREE.. FREE.. IT IS FREE and very good with EMR, my practice uses it for when we have a patient and we need multiple doctors who work at the their own practices to review EMR. Easy and Fast!!

Cons: You need to integrate other softwares if you want to do billing and inventory. So you must become proficient with this software and quickbooks.

Unhappy Short-timer!

Oct 24, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality

Comments: would not recommend

Pros: PRO? First Impression. From the outset the program seemed awesome, and the tutorials were helpful. I was excited to be able to modify a patient intake form for my small practice, and change the chart around for what I needed.

Cons: But what I quickly realized was that "SAVE" doesn't "really mean" save, and that all the work I had done on my custom template disappeared when the program timed out. No warning, nothing. I saved it many times along the way, after it happened the first time, but to no avail~ I still lost what I thought I had saved the second time around. Also, it was unresponsive many other times. It has been nothing but frustrating so far. I will keep looking.

I needed help, but it was not provided.

Oct 14, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Good product because it was free. Since I was not putting any money into the product, the company felt it should not have to put any time into providing in-house in service and education on the product. Which is too bad, because I would have liked to use it.

Pros: The product was free. The product had a lot of a lot of uses for my clinic. Electronic prescriptions.

Cons: Customer support was not very supportive. I had problems with e-prescription which were never resolved. The modules were okay. However, I wanted in-house training for me and my staff. I was told to watch the videos. Which means that no thought was given to the different type of learning styles that people have. Consequently, I had to find a different system that was responsive to the needs of my office and would schedule in-house training.

Great software!

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I have recommended it to several colleagues as the only way to go.

Pros: We have been using PracticeFusion at our clinic for the past several years. Although it is designed for doctors, it is customizable so that we can use it with our psychotherapy clinic. It makes scheduling and charting simple and is always at my fingertips as I can access it anywhere.

Cons: It's not specifically designed for therapists. It was designed with doctors in mind, which I'm sure makes a doctor's office a better fit.

We are a small outpatient psychiatric office and Practice Fusion was great for our budget!

Oct 12, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Great value for the price. We are just starting to implement the patient portal and find it is another useful tool for some patients.

Pros: We love the price, as a small office (2 providers) our budget was limited and this was appealing. I knew other offices larger than ours that used it and they recommended it as well. There is a lot that Practice Fusion is capable of and I think we are only hitting the surface of how it can make our jobs easier. I really like how updox (faxing system) coordinates with Practice Fusion and we can upload what we need into the chart so easily.

Cons: I felt it was difficult to navigate Practice Fusion, but then when we started using it I was also setting up a private practice so that made things more difficult because I really didn't know what I needed as far as intake templates and how to set up my notes to make it quick and easy. After some tries I think we are doing pretty well. The only thing I wish was different (and maybe this can be done and I just don't know how) is that I could duplicate the previous note on a patient and then I can see in one glance what was discussed at our last appointment and then type the new note over the last note. I list their current medications and past medications at the top of the subjective section and so if this could be brought forward on each additional note then all I would need to do is make changes as the occur and not have to keep a "master" word document that I have to update and then copy and paste.

A free EMR that offers so much

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: If you don't need specialty specific functions, PF is a really good software.I used it for almost 6 years. I like it!

Pros: It has scheduler for patient appointment booking including online booking. The ability to create own charting templates and edit any time. Eprescription connection with local pharmacies. Support meaningful use.

Cons: The online portal not necessarily bring in new customers but mainly existing customers. Lack of electronic devices integration. No ecommerce through PF.

Easy to use

Sep 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Have to train students three times per year and they catch on really quickly. We are a student-run free clinic so the students graduate and I have retrain the next group.

Cons: Reports need to be more robust. I have to hand count many items I need for grants. We do not bill for services and the reporting that is built in does not cover the information I need at times.

Overall: HIPAA compliant free electronic medical records.

Fair

Sep 15, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: Costumer service is terrible.

Pros: It is free of charge compared to other websites It is easy to write notes but somehow managing the patient list could be cumbersome

Cons: Ordering medications and looking for a pharmacy can be tough you can not order controlled substance in every state which other website allows you to

worst technical support, if you have not started yet, think twice, denied e scribe and no one knows

Sep 13, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: Free but Practice fusion gets pain by vendors- xray, lab etc. they have e scribe which helped a lot and I did 95% of my prescriptions including narcotics but now I'm having a nightmare.

Cons: I'm getting used to it but if you have a problem they have the worst technical support- no one seems to know the problem- no supervisor to talk to, no one knows how to fix, updating a license expiration date will messed up your e scribe and NO ONE can help. They want to change your expiration date thats different from your actual expiration date is the only advise they can give you. What a nightmare!

Overall: Free EMR

For our 2 person practice, this software allowed us to become electronic and meet all requirements.

Aug 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The COST and the way Practice Fusion is continually responding to our suggestions and constantly
improving itself. We also started using other vendors we learned about from Practice Fusion like Updox which is an electronic fax program.

Cons: most of our large labs and all of our radiology do not interface with Practice Fusion so the paper copy needs to be scanned and put in chart.

Overall: It allowed us to become electronic at no cost and provided us with the means to meet all the governmental requirements and receive incentives. It is cloud -based so we can access our records from anywhere - it's useful when we are on call and can review the records. We have most of our patients request electronic refills which is much faster than any other way to prescribe and patients appreciate that their prescription is already at the pharmacy. It also allows you to make your own flowsheets to individualize your records. I recommend it highly.

Great product with easy learning curve

Aug 29, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, free to use, integrated billing can be used with this software, Many pre-made templates that can be shared with other practitioners and very easy to make your own

Cons: Sometimes it is difficult to navigate around and view previous notes and previous billing inquiries.

simplicity and a great FREE service to the Solo practice.

Aug 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Keep it Simple!! You should link users with the same practitioners.

Pros: Ease of use, free, and as much or as little as you need, with prescribing ability for the solo practitioner

Easy to go live!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Ease to train staff. On-line and cross platform compatibility is best. Can use Mac, PC or Linux

Cons: If my internet is down, so am I. I can't think of too may other cons. Can be easier to use sign in and out.

Overall: Free EMR

Practice fusion review

Aug 11, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Electronic prescribing, free support, free use, works with voice dictation Supports MIPS and easy to create reports. Easy to find icd10 codes

Cons: Cannot delete an account if entered by error A little buggy after entering new account Program times out too quickly and constantly have to re-verify Computer

Very easy to use, taught ourselves.

Aug 09, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Quick to learn. Nicely laid out for ease of use. Surprisingly detailed. Would recommend for any small practice.

Cons: We did not use the billing portion as it takes another interface. We could have made use of it for some money, but decided not to. Not really a con!

Overall: It is available to use on more than PC's. Easy to teach new employees.

New Ortho practice

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to navigate. The fact that it is free is helpful with keeping costs low in my new practice. Custom templates are easy to create.

Cons: Tutorials are good but there are only a few. Need to be self motivated to learn the ins and outs and learn shortcuts for how to make using the software easier

I use Practice Fusion EHR for the purpose of Mental Health Billing

Aug 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it integrated with Advanced MD for electronic charge entry. The MIPS dashboard is also very handy for tracking Medicare insentives

Cons: I would like to see a special place for phone notes, as it is we just document them in the messages but it makes it hard to go back and find phone notes when needed.

Overall: Electronic transfer of charges to our billing program saves hours of charge entry per day. The MIPS and PQRS dashboards help track Medicare incentives.

User friendly, very functional, good support, meets / exceeds MU etc compliance.

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly, very functional, good support, meets / exceeds MU etc compliance. Very happy with this EHR.

Cons: none!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Overall: User friendly, very functional, good support, meets / exceeds MU etc compliance.

Practice Fusion is a free EHR system with a good user interface and fluid navigation.

Jul 31, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We are grateful this free EHR, it saves us a lot of money. However, we hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service. As we all know that the billing is the most important part of medical clinic. Thanks! Catherine Ye

Pros: 1. Providing good features ( Schedule including online booking, Patient demographics, management documents, E Prescription, Insurance and verification, Immunizations, Allergies, Smoking status, Vital sign, customized templates, Referrals, lab order and receiving results, image order and receiving results, Soap Note, Message, Patient portal and MIPS report) for free. 2. Providing free learning center in Practice Fusion EHR system. 3. Providing a free custom service ( with Phone, Email. Message, Online chat). 4. Providing report for regulatory compliance and qualify for CMS incentives. 5. Practice Fusion provides Cloud based EHR system. So, you can access the EHR system at any time from any places including out of county if you have internet access. 6. HIPAA, ICD-10, CPT, HL7 compliance and ONC certified. 7. Practice Fusion EHR system is easy to learn with very good navigation design. 8. Practice Fusion provides some of useful reports ( Patient, Chart notes, Diagnosis Drug interactions, Allergy interaction, e-Prescription per provider, Medication, Patient lists, Referrals, Appointment, Payer, and Activity feed and audit report).

Cons: 1. Practice Fusion has no billing management feature although it can been integrated with other billing software. 2. There is Payer list problems with payer codes, and custom service staffer don't know how to solver the issues. 3. Practice Fusion don't provide our own account manager, we have to explain our issuers each time when we contact customer service representatives. 4. We don't have any communication channel with up level staffer and technical engineer. So, when we have technical or want to have better features, we are lack of connection with Practice Fusion EHR desire team member. 5. Because Practice Fusion is free, the integration with labs and image centers are limited and slower. 6. Practice Fusion doesn't provide onsite help, and there are no regional help centers. 7. Lack of billing feature is a good issue. The processor of integration is completed and have a lot of issues with billing software companies. 8. Because of the billing issue, there is a problem to meet the cost requirement for MIPS from CMC . 9. There is no upper level help staff available in Practice Fusion Customer service. 10. Practice Fusion only provide limited reports. There are no billing and financial Reports. Such as, daily, monthly, yearly receivable and revenue reports. 11. We hope Practice Fusion will provide its own billing system for us, and we are willing to pay for the billing service.

Great software

Jul 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use makes this program excellent for my practice. I have not used the scheduler yet, but I intend to in the near future. I currently pay for a scheduler and billing program that has a fraction of the features of practice fusion.

Cons: No ability to click on body parts like some other chiropractic programs, but to be fair this is not solely based on chiropractic

Fantastic Web Based EMR

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is web based EMR. Our office found it easy to implement. It is great that any computer with internet access can be your work computer. I compared to other EMR's - it as a clean modern interface. It is built to get you meaningful use and other quality measurements. It is completely free to use, so you can try it out. The support is also superb - chat support is better than phone support most of the time. Our office productivity has gone up after we implemented it, something I have never heard about another clinic after implementing an EMR.

Cons: I wish I could eRX narcotics in California. I wish there was a view that had in order all the things that as happened: refills, encounters, messages, documents. I also wish in the summery view there was a pane for tasks in the patient summary.

Easy at first, now I am starting to look for other EMR, since not getting much tech support

Jul 25, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Free, easy to use, I love its concept. It helped a lot when I first opened my office. I have all the labs I use integrated into the system.

Cons: I am unable to get prescription requests thro' escript from the pharmacies for last 1 year, I have been crying for help but none of the techs have been able to solve it!
Notes still shows ICD 9 codes.
Billing too complicated so had to out source.

Overall: free software when i was unable to afford it.

Price is right for solo pratitioner

Jul 20, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Looking for ward to further development and telehealth integration.

Pros: 1) Fairly easy to use and comprehensive. 2)The community of users who offer specialized templates. 3) Integration with billing systems

Cons: 1) A bit cumbersome 2) Geared more toward medical community than mental health community 3) Clunky on mobile devices 4)No sync with other calendars even as an anonymous booking

EMR

Jul 15, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Would be nice to have drop down options for templates not all free text.

Pros: Pros is Free and EMR is very easy to learn and teach. Some labs are integrated with system and lab results are available on the system.

Cons: Free text option. System could have more problems history sections and family history. Not all lab companies are integrated into system.

This software is just great. It exceeds all my expectations of an ehr

Jul 14, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For solo or small group this is the best there is. Once you learn to use Dragon side by side you will really get through. Also good templates available

Pros: The dashboard approach to organization is better than chained drop downs. You can easily switch from patient to patient records.

Cons: VERY BIG CON: Not compatible with voice to text within the software but you can cut and paste. No experience with anything but Dragon

Practice Fusion is GREAT

Jul 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been using this product for 3 years. Implementation was easy and the staff was wonderful. They are constantly upgrading the product to make it compliant with the never ending, government regulations. The help desk is wonderful. Having remote access on my cellphone is amazing and helps when patients call after hours.

Cons: This is a cloud based system. It has gone down in the past, but the crew at Practice Fusion has made corrections very rapidly. The worst outage was related to general downtime from AT&T.

Not useful for counseling practice

Jul 11, 2017
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: The pros are: - The software is free. - It is easy to set-up - Customer service seems fair, they email reminders to complete set up.

Cons: The cons are: - There is no room to customize for needs that aren't related to a medical practice, i.e., I was dealing with a lot of medical terminology/forms that was unnecessary and confusing for my counseling practice

only works with ipad. Lied about becoming more user friendly

Jun 15, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Pros: It exists. It does not allow easy cut and paste. It is difficult to send by email

Cons: Very inflexible and does not work with other pads making it useless in the workplace unless I purchase an IPAD.

We have been using this EMR for 7 years. It's been great.

Jun 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Learning curve is low. Simple and efficient. Their staff is very helpful with setup. Can work on any platform, Mac, Linux or PC.

Cons: No internet, no EMR. It has come a long way since it's introduction. Their staff is helpful. Billing can be confusing for provider but easy for biller.

Overall: Free EMR. No hassles. Low Learning curve.

Everything you could ask for in a free system.

Jun 12, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Free.
Auto insurance verification.
Best code search engine.
e Prescriptions are very easy to use.

Cons: Flowcharts are cumbersome.
Ads take up about 1/6 of screen.
Some bugs with superbills when attempting to change previously saved entries.
Limited connectivity with billing software.

Overall: Very helpful for small practice start up.

Very little interest in helping the physician; bugs are never fixed. Platform is unstable.

Jun 11, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Free. That is great thing. I have created multiple templates over the years which suit my needs. Ads are not terribly intrusive.

Cons: But there is almost no interest in streamlining for the physician. simple bugs are often never fixed. Refuses to upgrade so that controlled substances can be sent electronically, and to print to fax is unnecessarily burdensome. Platform is unstable and system often crashes. AT times you lose data.

Overall: Free software

Very easy to use and functionality perfect

Jun 09, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Great for a free EHR

Pros: Free and very good for new practice with little capital. Great software. no complication in use . initial follow up with customer services is very effective and there will make sure uu are up and running well

Cons: May take long to talk to a customer service person. This product is generally good but it doesn't have a billing soft ware intergrated into it. But you can use their partners software

Free, but has some drawbacks

Jun 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: When we started using Practice Fusion 8-9 years ago, it was incredibly well supported and functional for the time. However, over time it has had less and less support, and has had several episodes of downtime in the past year which were incredibly disruptive. However, it's the best system available for free in my opinion.

Pros: It's free!!!! Good for the small practice In connects to electronic faxing system (Updox) for a fully electronic office

Cons: It used to be very intuitive, but is a little less so now. It doesn't have the level of support that is needed for a FT practice.

Adequate Free Electronic Health Record

Jun 07, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Comments: Happy with the EMR up to 2017. I don't feel it will meet our needs for QPP reporting.

Pros: This is a free platform for medical offices. There are no hidden charges and it is easy to use. Cloud based, so you don't have to invest in servers. Easily link lab facilities to send and receive orders/results electronically.

Cons: I don't feel they are ready for CMS's quality payment program. We are already in June and don't have a dashboard for the Advancing care information (old meaningful use) yet. We need to gauge how we are meeting each measure before the start of the last available reporting period. The Quality measures (eCQM) are only geared towards primary care and we are a specialty with a specialty measure set. I have to connect with a Specialized registry to be able to report quality measure, and the data files are not adequate to download a CCDA file, so I may need to input ALL the data manually to be able to report and to get credit for the bonus points. We may need to switch EMRs if things stay the same.

My practice has been using Practice Fusion for 5 years, and we love everything about it!

May 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
Likely

Pros: Reliable and dependable, web-based - always accessible, functional, easy to use, has all necessary features and more, always on the cutting edge and always ahead of everyone else where regulations are concerned.

Cons: Ability to load dictated reports from hospital to the EHR would be very helpful.

Overall: Smooth daily operation of my surgical practice.

easy and manageable for a small practice

May 18, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
Likely

Comments: Templates can be designed better

Pros: free of charge Very easy to use and learn, no prior set up required POrtable and can be used on multiple locations

Cons: Often has technical glitches. No easy way to send consult letters. Cannot receive faxes online. Poor lab list to integrate. Not easy to use on mobile devises

Free EMR

May 17, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It is very user friendly, and absolutely wonderful for independent practices!

Pros: First it is free. It is set up close to most "typical EMR's" making it easy to use and easy to learn. Another Pro built in electronic prescription with eligibility feature built in the program. Easy to learn about medicare requirements and apply to notes for appropriate documentation.

Cons: Difficult to come up with personal templates. Though you can customize a template, but the ability to make exactly how you want is not an available feature. It would be nice to have E & M calculator for the Superbill/billing.

excellent

May 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to use,easy to set up, lab integration, imaging center integration, meaningful use, excellent customer service.

Cons: there is no fax integration. can not be customized by the enduser(only some), multiple steps to print.

Excellent EMR. I feel very fortunate that i found PF 7 years ago.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Very easy and intuitive to use.
They are continually working on upgrades to make it easy to comply with changing meaningful use, PQRS and now MIPS requirements.
Excellent customer service.
No need to buy new software or updates to software;

Cons: Other than immunizations, does not easily keep track of all of the Health screening needs for the patients

Excellent EMR. I feel very fortunate that i found PF 7 years ago.

May 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very easy and intuitive to use.
They are continually working on upgrades to make it easy to comply with changing meaningful use, PQRS and now MIPS requirements.
Excellent customer service.
No need to buy new software or updates to software; everything is FREE

Cons: Other than immunizations, does not easily keep track of all of the Health screening needs for the patients

Overall: This software IS my medical practice. It helps me keep my patient information organized and easy to find. Communication within my practice is very easily documented. It is a free software which has allowed me, over the last 5 years, to take advantage of the Meaningful Use program for Medicare. That program has paid me over the last 5 years because, with this software, I was able to prove better care for my patients. Some programs can cost much. With this FREE program, I would say one of the benefits is therefore financial.

The Best EHR

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to use,

Cons: any EHR needs improvement

Overall: used so many EHRs, this one is the best, makes EPIC, Greenway, And the VA hospitals EHR a joke'' very easy to use, very friendly costumer service, easy to learn.
But the thing that I like the most is the ease of use, the improvement in the car in the last 2 years was great. They have been using practice fusion for more than 6 years now.

Recommendations to other buyers: very good customer service, and it's improving daily. Very fast.

I absolutely LOVE Practice Fusion!

Apr 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: FREE, ease of use, training videos on the website that anyway one access at any time to self-educate. I

Cons: That they do maintenance on thursday nights from 8-1. I wish that they would do maintenance around 1-2AM to 4-5AM on Sundays or something.... But thank goodness, they haven't had to be offline too often anymore

Overall: I bought another EHR a few years ago, but after training, it was still hard to use, so I didn't use it at all! I tried 3 different EHRs, but if was Practice Fusion that was the easiest and the friendliest. I started using PF full time 1 week after playing around with it and watching a couple of training videos on the site. I've introduced my colleagues to PF, and many of them are using it now. I even "train" my friends who want to use PF to make it easy for them to start! A lot of my friends refer to me as their PF IT!

Excellent software

Apr 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: Best program which I can use from anywhere there is internet connection or iPad. I am a mobile house call business and it is very good. I don't have to carry the records with me anymore

Intuitive, Effective EHR

Apr 20, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Extremely
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Comments: We really enjoy working with Practice Fusion. We have several providers and the ease of this EHR is very important and beneficial to us. It is an excellent fit.

Pros: Intuitive and easy to use; cost effective; covers broad scope of clinical needs (scheduling, SOAP note, messages, medications)

Cons: Requested updates take a long time and often no resolve is met. While customer service is very friendly, they are not helpful in regards to reporting concerns with the EHR and providing information for updates.

Free EMR Software however Disappointment

Apr 18, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Most liked would be the fact that you can run the software on free terms. No contracts, Free membership

Cons: Least liked: complicated navigation dashboard and tools, not easy

Overall: Unfortunately, we did not have a great experience with Practice Fusion. We tried for about a month, however due to lack of inconsistency and lack of customer service we had to move forward with a different company. When you call their line, they can't help you directly. They issue a ticket number and they will email you in 12-24 hours, if you ever heard back from them. Too many steps to resolve simple matters. I would rather pay some money per month and have everything run smoothly. I wish I could rate something higher, considering all the positive reviews I heard from friends and family. However, that was not the case with my own experience.

Recommendations to other buyers: Increase customer service: feedback and help takes too long, need to be more responsive.

Overall Great EHR.

Apr 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I love that this product can be accessed from anywhere at any time on any computer with an internet connection. It is very easy to use and easy to customize. I find that the ease of customizing the software is one of the best features for myself as a chiropractor using a software designed for medical doctors.

Cons: I wish there were more reports including patient demographic reports. I have a separate billing company, so I have not been able to combine Practice Fusion's features with a billing software yet. Because of that, when I want a patient list for a mailing or something similar, it is not easy to do unlike running some of the other reports that are built in.

best EHR for start up clinic

Apr 14, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: It would be best to have easy access to billing software

Pros: Easy to use by staff. It could be assessed anywhere provided you have access to a computer. It's free which is the good part

Cons: Its all free text clinical notes are time consuming. It would be better to have templates for easy charting

Think carefully before using

Apr 14, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Extremely
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Comments: I have used practice fusion since 2010. In the beginning, tech support was helpful and expedient. While there were many system fixes, in the beginning, they generally improved the situation. However, over the last several years, the tech supports has declined significantly. Even more frustrating is the ability to communicate with a supervisor to resolve issues. Most recently, there is an error in a drug called Belbuca, only approved for pain because Practice fusion feels that it is the same as suboxone!. Have tried to explain to many tech support, same pull down menu. A little better on the phone but no change in results. Ridiculous that this cannot be resolved.

Pros: Free

Cons: Poor customer support.

Practice Fusion

Apr 12, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I have used Practice Fusion at two different offices. It is a free product and qualifies for the federal incentive programs. It is capable of completing all of the basic requirements of a physician's office. The providers did not have trouble using it and we still use it in one of our smaller offices.

Pros: Free program, qualifies for the government programs, fairly easy for the providers to navigate.

Cons: Cannot be used to do Rural Health billing. Support was more personal in the beginning, now most problems are handled by e-mail rather than speaking with a person.

Perfect for Minor Care and Weight Loss Clinic

Apr 12, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: I have used Practice Fusion for 2 years. It has served all of my needs in my cash practice.

Pros: Affordable, great templates.

PF Success

Apr 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We are very pleased with this PF EMR. It meets our needs completely. It is unfortunate that our local hospital system will not invest in the diagnostic portal. That would be very helpful. The templates and the ease of prescribing have been time savers.
What I do not seem to have access to is patient satisfaction surveys. Can someone please help me find these aggregate results for my practice.
In closing, I have multiple health cares professional students in my office and they have enjoyed learning and using the PF EMR.

Great software.

Apr 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Simple , easy to use , has all the features a good EMR should have.

Cons: I wish patient waiting in office can fill their information.

Overall: I am using Practcefusion from its early days. I love it. It is easy to use. Has all the features I need.

BEST EMR FOR THE MONEY

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: ease of use

Cons: cannot delete erroneous charts

Overall: EMR is so much better than EPIC could ever hope to be. It is simple and easy to use. Pertinent information is at your fingertips; you don't have to hunt for medications or PMH. Notes can be short and precise; there is no extraneous trash.

Great EHR.

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: easy to use.

Cons: Nothing so far.

Overall: Best EHR I have worked with. I have had a great experience with this EHR, everything work smooth and the customer support is phenomenal.

Recommendations to other buyers: no

Extremely Slow

Mar 15, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: I've used PF for about 4 years now and I can't take it anymore because it is so, so slow! Even with 60 Mbps service. I'm assuming because of the ads that must be loaded first before any of the content you want. And PF doesn't have insurance eligibility checking, an integrated fax, medication history from pharmacies, scheduled med prescribing, an integrated billing system, etc.

Pros: It's free and very simple to use.

Cons: Extremely slow, lacking many standard features.

Program is only for US residents

Mar 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality

Comments: This program will not allow business from outside of the U.S to use it.

Pros: I didn't like anything about this program because I could not even begin the setup process. Only US phone numbers are accepted.

Cons: This program is only for U.S. practices. I tried to begin a live chat, however, no one ever responded.

very generic

Feb 16, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Comments: I used it for 5 years but it can be time consuming with other EHR more effecient but also more costly

Pros: price

Cons: not time efficient and not user friendly

great product!

Feb 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Comments: practice fusion software is great help in my daily task...once you start using it becomes your very important daily tool

Pros: ease of use

Cons: none

Recommendations to other buyers: do not think twice-go for it

new customer

Feb 13, 2017
2/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 4.0/10 Not
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Comments: We have struggled with the site. It doesn't update new patient info in real time. One of my providers cannot print a schedule after she has entered the information. We hope to be using the site more frequently for e-labs, the escript to pharmacy seems to be working well.

Pros: It's free

Cons: new patient info not in real time

EMR Practicefusion

Feb 11, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Comments: Very poor customer support.wish u could charge some money and get support

Pros: free

Cons: No real time support

Service

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Comments: Easy to figure out just wish a few things were different.

Pros: easy to use!

Cons: can't have MA or Nurse

Devon clinic

Feb 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Comments: It is a good product. Easy to use and self explanatory

Pros: It is easy to use. Self explanatory

Cons: Needs visual pictures

Recommendations to other buyers: Yes it will save you time and money with this product

Nurse Practitioner

Feb 10, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Practice Fusion is a very good option when starting a practice. One feature I love is the fax options which with other services is an extra fee. Also love the idea I can attach coupons to a rx and electronically send to the pharmacy.

Best of Many EHR's I've Used

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very easy to use, and to design or shape to your liking to minimize typing the actual record.

Cons: Would have liked a non-SOAP format for some documents (e.g., an initial evaluation). Blocks for typing scripts could use room for a few more characters.

Overall: Practice Fusion allowed me to create my own templates for how I wanted to do evaluations or follow-up notes. With carefully written templates it was easy to gather lots of the info. that I needed with a minimum of typing. It was very easy to look up old notes, or labs, or insurance info., etc. It also allowed for documents (e.g., an EKG or a patient rating scale or survey) to be scanned in & attached to the visit note. Very few "snags" encountered. I would have like it if every note did not have to be in the "SOAP" format but there was not an option that fit the "layout" for how I do initial evaluations.

Recommendations to other buyers: It's free.

Great EMR....The BEST I have ever used

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: The service. The ease of use. The comprehensive nature

Cons: There is nothing that I do not like

Overall: Over the past 25 years I have tried almost a dozen systems in different settings. They all seemed to promise a lot, and delivered very little. I have used systems that cost over a million dollars for my small office, and many were tried in the $-$ range. I would gladly put Practice Fusion up against them all. It is great and it delivers exactly what they promise and they also provide the best customer support that I have seen in the EMR field.

Recommendations to other buyers: All practices should give it a try. I have a dozen or more colleagues in this area that I have convinced to abandon their old systems and move to PF. They have and they too love it as do I.

Love Practice Fusion

Jan 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use.

Cons: Lack of options for template design.

Overall: We have had PF since 2014. I have had 2 other EHR softwares that were awful in terms of ease of use. PF is very user friendly. If there is a con to the software it would probably be in the ability to have more options for template design. I highly recommend Practice Fusion.

Recommendations to other buyers: Ability to multiple sign on documents with 1 click.

Office Manager

Jan 10, 2017
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Extremely
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Pros: Printing off information is easy and organized

Cons: Searching for information is not as easy as it should be nor identifying it in the program itself. You have to scroll through information instead of selecting a specific tab.

Overall: When searching for patients by DOB the system does not automatically identify the patient even though the DOB is correct a search by the last name is then required. Imported information is not available and inputting the lab information is time-consuming.

Don't make the mistake I made and use PF!

Jan 06, 2017
2/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money

Pros: It is the fee.

Cons: You can not reach customer service and if you do, they tell you to fix the problem yourself. I have also been locked out of my EMR and was not able to access charts.

Overall: When my husband died, I legally reverted to my maiden name. My practice flow relies heavily on electronic prescribing. They told me it would take up to 14 business days to change my name, during which I could not prescribe electronically.

Recommendations to other buyers: This is not the only EMR out there. Don't get locked out.

Practice Fusion for my Practice

Jan 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Free. Easy. Integrated.

Cons: Not tailored for my specialty.

Overall: I have been using Practice Fusion for a little over 1 year. It's free and does so much for my practice. Set up was easy, but lab interface took longer than expected (not PF fault). I love the e-prescribing and superbill features. Haven't used the patient portal or scheduling features yet (I have other software for that).

Recommendations to other buyers: no

Best Cost Effective EMR

Jan 04, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: see above

Cons: nothing, its better than other out there

Overall: Have used in-house software, commercial (expensive) cloud-based software, and came to rely on Practice Fusion (PF). It is a cloud-based, template driven, a multi-platform software that is quick (depending on internet speed). Whereas other software requires you to use a single computer platform, PF works on Mac OS, iPad, as well as PCs. PF is also dynamic, no only are there multiple releases with new features each year, the user interface and templates can be modified on the fly to make patient charting quicker and more efficient. I highly recommend PF.

Recommendations to other buyers: see above

INTERNAL MEDICINE ELECTRONIC RECORD

Jan 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Comments: AS AN INTERNAL MEDICINE DOCTOR I FOUND THE PROGRAM MARKEDLY USEFUL, EASY AND WITH UPGRADE INFORMATION. VERY IMPORTANT THAT YOU CAN CREATE YOUR OWN TEMPLATE AS YOUR SPECIAL NEED, USE OR ACTUALIZE THE TEMPLATES ALREADY PUBLISHED.

Pros: IMPORTANT THAT WE DON'T NEED TO PAY EXTRA FOR THE SERVICE, THERE ARE SEVERAL OTHER PEERS PARTICIPATING ON THE PROGRAM AND WE WILL SHARE SOME INFORMATION. PATIENT CAN RECEIVE THE APPOINTMENT CONFIRMATION DIRECTLY FROM THE PROGRAM.

Cons: PROBABLY THE FACT THAT IN PUERTO RICO WE DON'T HAVE TOO MUCH SUPPORT IN SPANISH, BECAUSE THERE IS ONLY ONE GROUP PREPARED IN THE SERVICE, AND THEY USE TO BE SO BUSY TO RESPOND FAST. IT IS NOT A MAJOR CONCERN MOSTLY BECAUSE WHEN WE CHAT DIRECTLY WITH PERSONNEL IN PRACTICE FUSION, THEY RESPOND FAST.

Recommendations to other buyers: THE PROGRAM IS EASY, FRIENDLY TO USE, YOU CAN CHAT WITH SERVICE PERSONNEL IN PRACTICE FUSION. IT REALLY WORK VERY WELL FOR MY PRACTICE IN INTERNAL MEDICINE IN PUERTO RICO. THANK YOU.

PROVIDES EVERYTHING AN EMR SHOULD

Dec 26, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Comments: TRIED OTHER EMRs BUT FOR THE PRICE THIS WAS GOOD. VERY USER FRIENDLY. CUSTOMER SERVICE CALL BACK IS CONVIENT AND QUICK. I WOULD RECOMMEND THIS SOFTWARE TO OTHER SMALL TO MEDIUM PRACTICES WITHOUT HESITATION.

Bonus on notes-Sad on most the rest

Dec 20, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
Likely
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Comments: Practice Fusion is an easily accessible EHR. Clinicians like that the notes can be saved in parts and brought in. However, the Summary page requires the Lab and Rad that will be seen on it have to be pre-built into the format. This works well for offices that rarely order more than 10 things, but for others, it increases the risk of missing following up or even knowing about an order. Overall functionality is acceptable and you can do everything you need for patient care, although not too easily. The scheduler does not have a way to drive app types to designated times. Reporting is very limited and many reports do not allow you to export them to Excel, etc (for example you can download a report of patients by condition, but not by payor). PF said it was because of security! Reporting is limited beyond the standard needs. I have an issue that was opened 2 months ago about a major piece of functionality that when I tried to use it locked up. We will be electing to use another software product and PAY for it.

Pros: Easy clinical notes--can save portions to upload into the note

Cons: Order/result views. Little Scheduler setup/control. Reports all pre-existing, many do not export. When linking from a view with multiple patients listed to open the chart, you have to rerun the view to get to the next one. Broken functionality not fixed in 2 months.

Recommendations to other buyers: If your office is fairly simple with little lab/rad tests going outside of the office, Practice Fusion can function wonderfully and for free. Our office has 3 main patient types, uses 2 different labs and orders radiology on about 7% of our patients. It is not good at tracking and displaying those items.

FNP and CEO of Horisons Unlimited

Dec 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: we love practice fusion , its the best we ever had.

Pros: user friendly, easy to teach new providers and staff

Cons: too much time to get support..but we know your busy need to add dental templates and OB templates or system

Recommendations to other buyers: recommend this product to all providers

PF review

Dec 12, 2016
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Comments: Given that it's free, I don't feel I have the right to complain too much, however, customer service has NEVER been a strong suit in the 3+ yrs I have used PF in various settings. I live in MI and don't understand why I can't yet e-scribe controlled substances in my state when other EMR's have been for quite some time. Having to create emails for more than one practice is absurd because then you have to remember all those emails should you ever need to reset certain things. I have made a few recommendations over the years and none of them were, I guess, important enough to consider. Lastly, the fact that you can't get rid of test results that were sent to you in error makes it look like you have more unfinished business in your EMR, and there have been no easy fixes to this. The one fix I was given I don't even remember because it would require triple the time to get rid of them from my account, and this just isn't a priority with me right now. It fills a need right now, but I am having to look for another EMR just because it's not meeting my current needs in all levels. Sad to say, but it's too bad this can't be fixed.

Pros: That it's free, fairly easy to use, but not always simple. Has gotten better over the years.

Cons: when creating a superbill, often sends a message "fix validation errors" before you can save as ready to bill, but no errors are listed or highlighted......WHAT DOES THIS MEAN?!?!?! The only solution I have found, to date, is to go through and start erasing diagnoses, one by one until I can save. Then, I know I am losing revenue because I have had to erase so many! Also, not being able to save partial info (name but no bday) means you can't save a few steps ahead and make it easier to begin with a new pt....or partial insurance info until you can actually get/see a copy of their cards. Medication interactions are often incorrect or marked as urgent yet when I contact the pharmacy, they don't have the same interactions listed on their system to worry about....and those stupid yellow drop-down reminders do nothing but get in my way. Searching for new pharmacies is sometimes difficult because it won't bring up the correct one.

Recommendations to other buyers: If resources are limited and your budget doesn't support another EMR, this one will do fine, IF you don't need regular help from customer service.

Fully compliant EHR

Dec 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been able to meet meaningful use with this software. It is easy to EHR system to use. I would recommend it.

Not bad but...

Dec 05, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Free, easy to use

Cons: Security is so secure that even you can't use it

Overall: I used PF for several years in my practice. We were forced to switch EHR's when the company suddenly instituted a sign in the process requiring you to "authenticate" your browser before you could get into the system. We were locked out our EHR for about 2 weeks and the company also discontinued to offer email support at the same time, rather only having support from within the software, to which we could not log in. So this didn't work out and we were literally forced to change EHR's. As far as for use, It had bugs and issue like any software would have but overall it was fairly easy to use. The ads aren't terribly intrusive and make the software free which is good.

Recommendations to other buyers: Use it with mock patients before using it for real

Feedback on Practice Fusion

Nov 23, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Easy to learn and utilize. It makes keeping up with my calendar very fast and accurate. Being able to see the medical records of my colleagues makes for a great team.

Pros: Ease of use

Cons: I get bumped out after 10 minutes of not using.

MD

Nov 23, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: Easy to learn and mostly reliable. It rarely is dysfunctional.

Pros: Prescribing

Joyce Shaw review

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: For the most part, this software is awesome and has made the function in this office very convenient. I may have experienced a few interruption in service but they have not lasted long.

Pros: easy to access, and user friendly

Cons: wait time is long to reach customer service phone line

Recommendations to other buyers: awesome!

Not Palliative Care Freindly

Nov 22, 2016
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's free

Cons: Does not track the quality measures I need. Support staff did not seem willing to add any more quality measures. My emails have never been answered. Can not track metrics for the palliative care program that I need.

Overall: Does not track quality measures relevant to palliative care. Support staff did not seem interested in adding measures that would be beneficial to our program. It is also very siloed meaning, that our various practices within the same healthcare system can not see or share patient information. We all have to reenter the patient medications, history from scratch if the patient moves from one practice to another within our system.

Very easy to use

Nov 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I absolutely love practice fusion. I just started with a new practice and I did not have to waste anytime training with practice fusion. I mean it is so user friendly you can just hope right to work as if you have been using it for years. This is a major plus for the type of practice that I work for because we are so busy and don't really have the to train. I would definitely recommend this to others.

Pros: Its is user friendly.

Review

Nov 16, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Used for a year after a full service EHR. Only used for scheduling and e-prescribing. Two doctors used notes.

Pros: Free, scheduling

Cons: Limitations since not full service. Can't put all forms electronically in system, limited reports

Recommendations to other buyers: Good start to electronic record

Good entry level software

Nov 14, 2016
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I selected PF when I started my own practice in 2014. The software is very easy to use in terms of set up and daily function. Many templates are already set up and it is a simple process to create your own. Meaningful use dashboard is updated regularly and makes attestation simple. You are also now able to attest to PQRS through the software eliminating the need for a costly register. There is a lot of redundancy in the charting which makes charting less efficient and time consuming. Support is nearly non existent and when I have had issues I get a different answer from everyone I chat with online and end up troubleshooting it myself. The software does glitch and run slow at times.

Pros: Easy to use templates. Meaningful use dashboard and PQRS attestation. Save commonly used diagnosis codes. Free.

Cons: Not very efficient. I have to enter the same information in several places in the same record which makes charting time consuming. Patients find the portal confusing to use and therefor avoid it. Customer support is lacking.

Recommendations to other buyers: I would sign up for it again based on the free cost and ease of use. During set up, take the time to have them show you everything the software can do

Great product

Nov 11, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Practice Fusion has been beneficial to our practice.

Pros: cost

Cons: the encounter, makes encounters for dates that patients aren't seen

Will Be Moving To A New EHR in 2017

Nov 07, 2016
1/5
Overall
3 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: We have had Practice Fusion for over two years. We are very dissatisfied with customer support, poor product management, and lack of robust reporting capabilities. We will be moving to a new EHR next year, likely Athena.

Pros: Easy to use, when it works.

Cons: customer support - nice people that do not know the product lack of robust reporting introduction of new features and the overall product road map or lack of a road map

Recommendations to other buyers: It is worth it to pay for a better EHR system!

Experience with the software

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Easy and simple to work with it. The questions are simple and easy to fill. It can be used by any one. Np special training is required to use this product. I feel it is a great product and should be used by all concerned organizations and individuals.

Pros: Simple to understand.

Great product

Oct 26, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Practice Fusion combines free EHR with meeting guidelines for meaningful use and ease of use in general. It is also able to integrate with labs for ordering and results review. The eRx prescribing functionality is useful and in compliance with requirements. The ability to save images and pertinent test results is very helpful.

Pros: Ability to create templates

Cons: Unable to change vitals table

Recommendations to other buyers: User friendly, good support staff

Good software

Oct 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Im using this for 4 years and have no problem so far

Pros: Free and easy to use

Cons: Sometimes this gets slow and mo response

Recommendations to other buyers: Enjoy free software

Practice Fusion Review

Oct 18, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It's a great product especially for start up businesses in health care . Recommendations are available for labs and billing options .

TERRIBLE CUSTOMER SERVICE

Oct 18, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Comments: TERRIBLE CUSTOMER SERVICE AND COMPLETELY UN HELPFUL>>>WHATEVER YOU DO>>>DON"T FORGET YOUR PASSWORD>>>THEY DON"T CARE>>>THEY CAN LOCK YOU OUT OF YOUR OWN PROGRAM AND FILES>>>TERRIBLE BUSINESS

PCC REVIEW OF PF

Oct 17, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: THIS PRODUCT IS VERY EASY TO USE AND INTEGRATE INTO OUR OFFICE, WAS USUALLY RELIABLE AND HANDLED A VARIETY OF NEEDS ALL IN ONE PRODUCT, I WOULD RECOMMEND THIS PRODUCT AGAIN

Pros: EASY TO DOWNLOAD SPEED EFFICIENT ORGANIZED

Cons: SOME PRINT FUNCTIONS MORE DEFINED REPORTS

medical admin assistant

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: practicefusion is very user friendly. I have am new to the medical field and practice fusion has made it simple for me to understand basic charting, scheduling and reports. I especially like that it also has templates, and a message feature between users

Pros: able to pull out certain type of reports and print out.

Cons: wish it would have the capability to text or email patients for upcoming appointment (appointment reminder feature)

Practice Fusion OverView

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: I like that you can free type but there are a few things that could make it more user friendly. Also being able to add tables or having a drawing/sketch section would be nice.

Average EHR

Oct 13, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Comments: Several features are difficult to perform, especially iPad/tablet version Customer service not good

Pros: Free

Cons: Cannot be rateed in the first 10 EHR's in the market

Recommendations to other buyers: I will advice that the customers will definitely change to a different, good quality EHR/EMR pretty soon if they have thriving practices. My advice: "Try PracticeFusion for couple of months, and decide yourself "

Not happy

Oct 12, 2016
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money

Comments: I signed up for this product 3 years ago, and the most important feature for me was Patient Feedback. This feature separated this EHR from all others on the market. Today I received news that it will no longer be available. I practice in a very competitive area, and patients initially choose my practice based on online reviews, so this will impact my practice tremendously. It will cause loss of income and loss of new patients. Otherwise, there is nothing special about this EHR. After discussing this issue with Practice Fusion support rep I received an email asking me to fill out a survey about their service. Why is it that feedback is important to them, and not to my patients?

Cons: See above. Also, once patient makes an appointment online there is no immediate notification, so my office cannot respond in time to prevent double booking.