# BuildTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is BuildTools the right Home Builder solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115532/BuildTools-Construction-Mgmt/reviews --- BuildTools 4.1 (48) [View alternatives](https://www.capterra.com/p/115532/BuildTools-Construction-Mgmt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of BuildTools Ease of use 3.9 Customer Service 4.2 ## Pros and Cons in Reviews PA Phil A General ManagerConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “It has helped us run our jobs much more smoothly with it's budgeting, scheduling and file sharing tools. “ September 20, 2024 KS Kari S Project ManagerConstruction, 11 - 50 employeesUsed the software for: More than 2 years. “We find the scheduling Gantt chart format is a little awkward and not as user friendly as it could be.“ June 30, 2023 JM Joshua M Vice PresidentConstruction, 2 - 10 employeesUsed the software for: Less than 6 months. “Experience has been good through integration and the ECI team is more than accommodating.“ February 27, 2024 AI Andy I Sales & DesignConstruction, 11 - 50 employeesUsed the software for: 6-12 months. “The biggest issue that we have had is how the platform integrates with our QuickBooks accounting system. “ August 9, 2022 ## Showing most helpful reviews Showing 1-25 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Karic R. Project manager Construction Used the software for: 1-2 years ### "My personal experience using Buildtools" September 20, 2024 5.0 I like how to slowly teach you how to use their software. Also, like that they stay available to support you after the training session is over. This is my second year using this software and I will continue using it for years to come. Pros It is easy to use. You don't have to use every available modules. You can pick and choose what serves you best. For me, it is the scheduling and budgeting module that I use the most. Cons In the budgeting module, the categories are in a drop box style and don't stay available for more then a few second. So you got to be quick for your selection. But I think the developers are working on this issue. Switched from [Procore](https://www.capterra.com/p/56250/Procore/) Procore was too much for our small company. Review Source KU Ken U. Manager Construction Used the software for: 2+ years ### "Love the program, here are the issues" June 22, 2023 4.0 We manage with it. We have looked at other programs in detail. We Still come back to Build Tools. It covers the most and has what we feel we need. Pros it has all the modules needed for a project management company to accomplish their work Cons reports and exports do not appear to be set up or created by anyone who actually uses these reports.example, you take a page or two of information and turn it into 12 pages of unreadable font changing gobble-gook. there is no way I can send it to a client. I have to export it several different ways and make something presentable. Review Source jB justin B. project manager Construction Used the software for: 6-12 months ### "My review of build tools" October 11, 2023 2.0 not impressed but i guess you get what you pay for Pros document and schedule control internally was nice. Cons the customer service/develop team are not good. offered great ideas but they seem lazy to try to implement anything. working vs published schedule is dumb should just be one schedule to useapp is not user friendly this program is only made for a desktop so makes very hard to use in field Review Source Response from ECI Software Solutions October 13, 2023 We're sorry to hear you had a bad experience and appreciate your feedback. Could you please contact our team to discuss your issues in more detail? KS Kari S. Project Manager Construction Used the software for: 2+ years ### "Benefits we use." June 30, 2023 4.0 Overall, customer service department has been quite responsive and helpful when issues come up. Pros As we have many "out of town" clients, the ability to upload pictures for their viewing pleasure is crucial for transparency and communication. Cons We find the scheduling Gantt chart format is a little awkward and not as user friendly as it could be. Review Source JF Jef F. Used the software for: ### "" May 15, 2013 4.5 We're a small design build company focusing on high-end remodeling and custom homes. We produce design in house, and then provide construction services with in-house project managers and carpenters, as well as subcontractors performing the work. Every client goes through the same process, however, since each project is unique we always have unique tasks to accomplish for each job. We chose a BuildTools primarily because of their task management feature, which is outstanding. From my perspective, it is the only option out there with a Meeting Minutes feature tied to tasks, scheduled events, users and deadlines. We had previously used two other programs that were awesome and I have nothing bad to say about them; it simply came down to the task management feature between these programs. This feature is fundamental to our productivity. The task feature is an undersold feature of the program Working Gantt Chart versus Published schedule. This means I can go in and edit a job very quickly, with drag and drop functionality; I can pull lines for dependencies, easily move items up or down, and group according to my will, with indent and outdent capability. I can play around with different scheduling scenarios, without huge save and alert times. When the schedule is firmed up, I can Publish it and send out notices and so forth. Its a great Gantt Chart and very similar to MS project. There is a Quick Book sync; Purchase Orders and Change Orders are tied to the budget, and eliminates double entry. Picture sharing is very easy and fast, and not limited to 3-4 at a time. Messaging is also very easy, where I can send an email directly from my schedule, selections, and tasks. I can then see this thread in the the aforementioned sections, or in the messaging center. This is also an undersold feature of the program, and it worked really well. Another point of interest, BuildTools operates on a unique database structure, which avoids having to open and close a window every time you want to reform task. There is a marked difference in productivity and performing tasks. The leads and prospect section is also very useful. There is also no limit on the number of projects, so I can keep all of our projects (large or small) in one place. The leads feature needs some work, but they are pursuing it. Our transition into BuildTools was very easy and fast. Customer support has been very good and steady. They are a small, but growing, company and you can see the commitment to customer service. Using this product has directly led to increased project size, as well as increased productivity from our internal team and subs/suppliers. I can't stress enough the positive effect of their task management system. I highly recommend Buildtools for remodelers and custom builders. Review Source JM Jim M. Used the software for: ### "" May 18, 2013 5.0 Minton Homes is a small custom home builder located in St. Louis, Missouri. We have been in business 25 years. We only build custom homes (no specs, no remodels). In the last 10 years, the size of the homes has ranged from 5,000sf to 25,000sf. We go to extremes to make sure we exceed expectations. In January we attended the home show in Las Vegas. One of our goals was to preview all of the companies that offered complete software systems for our industry. For years we have been interested in finding a program that would allow us to "bring most of what we do under one roof", allowing great collaboration with all parties (homeowners, subs, suppliers, etc). After sorting through a dozen or so possible companies at the home show, we decided to give BuildTools a try. While we are not fully implemented at this point, I would say we are 75%. So after 3 months of getting familiar with BuildTools and loading a couple of projects onto the system, I can tell you I am extremely impressed with the product and with the service Chad and his group has provided. Even more importantly, the feedback from our customers and subs has been good. While any new software program has a learning curve, the feedback from our partners has been very good, and implementation has been better than expected. Every day it seems like we learn about another new feature. We are in the process of sending a project out for bid now and decided to use BuildTools for that purpose. The amount of time we had in that process (as compared to how we used to do it) is reduced, and the ability to manage the process is greatly enhanced. Managing customer selections is one of our biggest challenges; has been for years. I have to say that BuildTools significantly enhances things on our side and even more importantly the customer side. I was skeptical about the BuildTools scheduling program, having used Microsoft Project for years. After two months, I am not using Project anymore. BuildTools does everything I need to do and, quick frankly, the interface is a little nicer. Very happy with that. We used to do RFI's via email. While that worked for us, it was hard to manage effectively. I love the RFI module in BuildTools. It is a very efficient way to manage information and get the answers you need. The due date and reminder dates are a great feature for those people that need reminders. In the next 30 days, we hope to be integrating the budget with Quickbooks, so more on that later. I have not used the service/warranty module yet - but looks like a very good process. In summary, great product; great service; saves us time; makes us better at what we do; helps further separate us from the competition. I highly recommend it. I'll post again in another couple of months with an update. Review Source AI Andy I. Sales & Design Construction Used the software for: 6-12 months ### "BuildTools, a foundation to build on." August 9, 2022 5.0 BuildTools is allowing us to be more agile and efficient both in the office and in the field. The digital platform and mobile access capabilities have allowed us to take a good system and make it great. Pros BuildTools utilizes an user friendly interface that is easy to rollout to a team of varying tech skills. The customizable nature of the platform has allowed us to keep a lot of our legacy procedures while updating to more effective and efficient digital platform. Cons The biggest issue that we have had is how the platform integrates with our QuickBooks accounting system. The QuickBooks integration has been fine, however it is more rigid and less customizable to our legacy procedures. Review Source RP Rick P. President Construction Used the software for: 6-12 months ### "Quest Homz, LLC Review" November 1, 2022 5.0 The ability to manage multiple projects in real time has enhanced our capacity to scale our business and improve profitability. Pros Total construction scheduling, document storage, bid package, and cost accounting Cons Would like the ability to add data fields to align with internal processes Reason for choosing BuildTools co-construct, Procore, Jobber, BuildTopia, Switched from [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Did not provide needed functionality Review Source JM Jessica M. Project Coordinator Construction Used the software for: 1-2 years ### "I appreciate the value of Build Tools to communicate with our clients and trades. " October 5, 2017 3.0 Being able to communicate effectively to our trade partners and clients. Keeping the project managers of each job on schedule with their daily logs and for purchasing by sending PO's to trade partners to be confirmed as well as change orders to be reviewed and approved by the client. Pros I like that our clients and trades can see the progress of their home as it is being built from start to finish. They can access anything from building permits to daily schedules and pictures of progress. It's a wonderful way to schedule your trades in advance as well to ensure they will be there when they are needed and lets the clients know who will be out at their home and when. Cons There is no way to create a master schedule for all the jobs for in-house use in terms of accountability. We would like to be able to put all current jobs major scheduling items on one grand schedule. I was told by September there was to be a new roll out of the software including using the schedule as we need and my company would be a tester of that roll out and I have not heard anything since then. There is also little pains such as when pictures are uploaded they get turned sideways no matter that the original orientation was straight up. Review Source MG Matt G. Owner Construction Used the software for: 1-2 years ### "Great for Home Builders" November 29, 2022 5.0 Customer service is great! We feel like they listen and try to resolve issues. They cater to home builders which is not like the other softwares that are commercial, subcontractors, renovations contractors, etc. They are all different industries so it won't work like that. Pros Ease of use and implementation. We have found that even older, none tech savy employees can still understand it. Cons We are unable to control some of the notifications to people it's not applicable to. Review Source CB Carl B. Used the software for: ### "" January 28, 2013 4.5 We wanted software flexibility enough to process production building, custom homes, and remodeling alike. Buildtools has the flexibility to perform. Before Buildtools, Icon used paper processing. I custom designed and built a complete back end and customer friendly Web based system. Complete with all customer colors, selection, change orders, contracts, dynamic lot selection, and a flash drag and drop floor plan interface. Implementation is still underway, we started with service and plan to load some clients in selection next month without adding there email address yet but extending them a logon. I was disappointed to have no training literature. I am underway building videos for individual process and workflow, but it is tedious. Benefits so far are a more organized and full understanding of company warranty. Oh, and Scott has been great. Review Source JS Jon S. Used the software for: ### "" June 1, 2011 5.0 Regency Builders is a significant custom home builder in the Milwaukee marketplace. Our homes average $1.2 million and we typically build or remodel 20 homes a year. We have been in business since 1973. We are a systems-based, customer-focused, and family-owned company that has gained significant market share in the recession due in a large part to our reputation, quality, value, innovation and customer communication/satisfaction. We have used BuildTools since January and it has been everything that we were looking for in a online management system. This is a part of our sales process and it has been an easy tool for our team and customers to implement The BuildTools team responds quickly and fluidly to ideas and complications. Review Source oH oshi H. COO Construction Used the software for: 1-2 years ### "good customer service but its extremely slow" August 30, 2016 3.5 Pros good customer service, but you will need them quiet many times. Cons extremely slow for people which time is an asset, many basic stuff dont exist Review Source JM Jim M. Design Used the software for: ### "Powerful, but needs a better user interface to be completely useful" July 6, 2014 2.5 Pros The tool contains all the features that you are looking for in a product like this; scheduling, task list, document storage, etc. Cons While all the tools are there, the interface and integration of these tools needs to be more integrated. And the company needs to provide more training. Review Source DG Dan G. Owner Commercial Real Estate Used the software for: Less than 6 months ### "Buildtools is a good product that is still young and needs some work. " April 15, 2015 2.5 Pros I like that everything has been centralized. I helps keep everybody in the office in the "know" 24/7. I also like the customer communication aspect they can log in and check everything anytime. Cons The software has some bugs that need attention. The company is very good at helping however some things need to be changed by the software developers. Review Source HW Heather W. Project Manager Construction Used the software for: Less than 6 months ### "The software is very slow. It is cloud based but lags. " January 19, 2016 3.0 Pros It is easy to use. Very simple structure. We load all projects into the software with ease. Cons The biggest issue is when we attempt to login it can take a while to pull up the site. Sometimes I just give up. This has happend numerous times. It is not efficient when you cannot access the program. Review Source MH Mandy H. Partner Construction Used the software for: 1-2 years ### "Streamlined communication" April 2, 2025 5.0 Awesome overall as stated before the communication aspect is superior. Pros Being able to communicate directly with the subcontractors and suppliers, they have streamlined it for me. Cons Filling in the information for all the subcontractors etc. Switched from [Asana](https://www.capterra.com/p/184581/Asana-PM/) It became to complicated and inefficient. Review Source MS Mike S. Vice President Construction Used the software for: 6-12 months ### "So happy we made the switch!" November 11, 2024 5.0 Buildtool was very involved throughout the sales process as well as through the integration with our systems. As questions have come up, Buildtool is always available to help! Pros The integration into our business is other systems has been seemless both saving us time and effort in our daily processes. Cons Compared to our previous system, I have not found any cons to this point after almost a year of usage. Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing BuildTools I felt that Buildtool is a more user friendly platform. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) I felt the customer service and product were better and have more room for positive growth. Review Source PA Phil A. General Manager Construction Used the software for: 2+ years ### "Harpe Development BuildTools Review" September 20, 2024 5.0 Very good experience. We have been using BuildTools for 5+ years at least and have been very happy with it. Any issues that we have encountered have been taken care of right away by Hector and the rest of ECI staff. It has helped us run our jobs much more smoothly with it's budgeting, scheduling and file sharing tools. Pros Its accessibility in the field for our project managers and sub-contractors to review all the files associated with the project. Cons Only minor issue if file sharing via email/text is a little "clunky" due to PDF's having to run through a 3rd party reader for sending. Nothing major but it just adds a additional step in sending files in the field. Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing BuildTools Cost and ease of use. We found the other software had many more options that we didn't need. Review Source Ben P. President Construction Used the software for: 2+ years ### "Transformational. Scaleable. Powerful. Appropriately priced and with solid support." October 6, 2017 4.0 We have been able to tie together multiple geographically dispersed staff and simultaneously dispense with multiple different tools/desktop based software. It has increased our ability to monitor work performance, share experiences and ensure continuity of work during staff absences as all project information is always available to all permitted users from virtualy any device. Pros BuildTools has far more features than other systems we compared in its class. This has allowed us to perform not only almost all major business functions: selections & client management, change order documentation, communications, bids procurement, budget monitoring, scheduling, and invoicing but also other important but less well promoted capabilities such as daily logs (for health, safety & schedule deviation monitoring), meeting minutes that permit tasks to be assigned & tracked (for use with clients, subcontractors/suppliers, or internally) among others. This combined with the product's progressive incremental improvements and willingness to occasionally make changes based on our own suggestions or requests add up to good value. Cons The advantage of having so many features can also be a detriment to new users, for whom learning and navigating the system may be overwhelming at first. This is exacerbated by weak FAQs/video tutorials and lack of proactive hints/suggestions as to how to get the most out of the software. However if one is patient and implements the system section by section as each are successively mastered and while doing so makes use of the excellent and always responsive (and free) support staff, then this shortcoming can be overcome, revealing all of the features and capabilities. Review Source MA Mark A. Operations Construction Used the software for: 1-2 years ### "Build Tools for Custom Home Builders" November 9, 2022 3.0 Overall our experience has been good. We are looking forward to seeing advancements in the software. Pros Build Tools has excellence customer service. We are able to address any concerns immediately. They also, have excellent on going webinars about variou features of the software. The scheduling and document management features are the brightest features. Budgeting is also good. Cons Financial features are confusing for our clients. On their own they are fine as an overview of the project financials, but there is no direct invoicing feature without creating a special report. Alternatives considered [Procore](https://www.capterra.com/p/56250/Procore/)[Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing BuildTools Combination of price and features Review Source KB Kenny B. Owner/Project Manager Construction Used the software for: 2+ years ### "Best Available" October 22, 2020 5.0 We are very happy with BuildTools using it since 2013. Pros BuildTools has a great budget module which ties to the financial system, a great purchase order system and change order tracking. Cons The selection module could be tweaked to include more features (text formatting for example and list building within descriptions) Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing BuildTools The alternative products did not intelligently prepare budgets, purchase orders or financial statements. Review Source AT Adam T. Owner CEO Construction Used the software for: 6-12 months ### "So far so good" November 21, 2023 5.0 Good customer support, the system is infrequently down so we can use it all the time. Pros Ease of scheduling, project management, and proposal management. Cons Some of it is very clicky where you feel like you are just clicking and clicking your mouse to get you where you need to go. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Cost. Buildtrend was too expensive and didn't have great tracking mechanisms for the cost Review Source JS Jon S. GM Construction Used the software for: 6-12 months ### "Great system for the money, but... " January 23, 2024 4.0 Pros Easy to use, made managing selections and getting change orders signed easier. Keeping all emails in one spot is great. Just starting to use the Bids feature, so far so good. Cons if you need scheduling pick something else or get a different software, it does not schedule, it may list dates, but if a task starts early nothing is adjusted and same if it finishes late. It just has static dates. Alternatives considered [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) Reason for choosing BuildTools similar features but cost substantially less. figured we wanted to make sure we would integrate the software first before we spent almost $800/month Review Source BC Benjamin C. President Construction Used the software for: Less than 6 months ### "Great Value for your product" November 7, 2023 5.0 Over all I am very pleased with BuildTools Pros You get all of the construction management tools you could possibly need in BuildTools. The program is full and robust of options and capabilities for our company to use. Cons It isnt the easiest to use quite yet but for the value I am learning how to maneuver through it. I feel that the buttons or keys could be easier to activate or select from, or it could be less confusing to maneuver through than it is at times. Switched from [Buildertrend](https://www.capterra.com/p/70092/Buildertrend/) They were no longer listening to us and growing to big for us to be a part of. 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