# Page 2 | BuildTools Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is BuildTools the right Home Builder solution for you? Explore 48 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115532/BuildTools-Construction-Mgmt/reviews --- BuildTools 4.1 (48) [View alternatives](https://www.capterra.com/p/115532/BuildTools-Construction-Mgmt/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of BuildTools ## Showing most helpful reviews Showing 26-48 of 48 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use TW Terry W. Used the software for: ### "" October 23, 2013 4.5 We are a custom builder, remodeler, and service company in the San Diego area. We work in the higher end of the residential market with over 40 employees. We have been implementing BuildTools over the last two months and should be complete with implementation by Dec.1 (a four-month process). We are currently using Timberline for our accounting package and Microsoft Project for our scheduling. We plan to shift our accounting to QuickBooks Enterprise at the first of the year. We selected BuildTools because of the integrated job costing with client and design team management features. It is working out very well. There are many options and almost unlimited user group features. We are trying to maximize this flexibility and making those choices does take some time. The biggest benefit of the software from our point of view. Forcing us to use consistent best practices while still allowing us to customize the client experience. Producing billings is exceptionally easy and fast. A client actually commented on how clear and easy it was to understand their billing (this was a cost plus bill). The scheduling module is limited as compared to Microsoft Project but that is far from a bad thing. The RFP process is also easy. Project document control, photos, etc are very simple. The ease of integration in the field with iPhone and Android tablets has been great. Taking meeting minutes with a tablet microphone greatly improves accuracy and tracking. I could comment on each module, but suffice to say it does what it says it does and it does it well. They are still improving the program. We have had a very close working relationship with Chad and his team. They have been pretty responsive but our company also has a deep background in project management and that may have an impact on how they deal with us. The pricing is extremely reasonable and the database appears to be very robust. I would purchase this software again. A commitment like this is at least a five year deal to me and we selected carefully. I am very satisfied with the software. Review Source RE Randy E. Owner Design Used the software for: 2+ years ### "A work in progress!" May 1, 2016 3.5 Pros The folks at Build Tools are friendly and accesible, which they need to be because they have no training manual, which is a challenge for a product that spans so many functional areas. No average team member would be able to puzzle out this rubics cube by themselves. However, the tech support always does their best to help you figure it out! The scheduling and warranty modules are the easiest to work with and once you figure out an appropriate notification regime for your company, you can get the schedules to work. Although its a bit awkward to update schedules (too many clicks to just say something is "done", the basic idea is pretty good. Cons After using schedules and warranty for two years, we are dying to try selections, budgets, and PO's....and integrate into Quickbooks. However....there are a lot of levels of data entry to get this set up and not a lot of guidance on what the best practice should be. A LOT of cross links and that generates nervousness. Some challenges just getting the budget to show expected profit. All must be workable, however without a clear manual, its hard to know. Review Source SG Shane G. CEO Construction Used the software for: 1-2 years ### "Completely Satisfied Customer" September 23, 2022 5.0 Pros BuildTools has allowed us to scale our operation to build more homes and condos with efficiency and valuable organization of key components of home and condo building. Cons We haven't found anything yet that we like least. Review Source CM Craig M. Used the software for: ### "" January 16, 2013 2.5 My company builds custom homes in upstate New York. We were looking for a software program to primarily do our scheduling for projects. Once I saw what was out there, I became interested in using a more robust program to organize the budget and selections besides the scheduling. There are many similar software setups out there that do many of the same things. Software Advice was great as far as directing us to four companies that offer what I was looking for. I chose BuildTools because they were claiming to have QuickBooks integration almost ready. Where QuickBooks would sync in each direction, with the budget tracking feature of the software. This was great, because I could see labor savings in this feature by entering costs of materials and labor on my own time and having it sync up with our QuickBooks file and all of our bookkeeping and tax prep. After four months of waiting for this feature, it still isn't up and running. There are other features to the interface that are not intuitive. I was hoping to use this software on site with my Ipad, but the processing is so slow that I gave that up. Maybe this is perfect for a smaller, one man operation, contractor. One of the other features that is nice about BuildTools is the selections entering and approval. Our current client logged in once and said it was too confusing for her, so she doesn't use it at all. If we are building a whole house, and the client doesn't want to use this software because it isn't intuitive enough for her, then this doesn't save me any time whatsoever. The scheduling feature of the program is actually very nice. It works great and is easy to use. But I don't want pay each month for a scheduling program. I have found other scheduling software for much, much cheaper. The tech support was actually very helpful as well, but it would save them (and us) a bunch of time if they just give you a manual to go over all of the basics and be able to refer back to. Review Source KC Kim C. Office Manager/Design Specialist Construction Used the software for: 2+ years ### "Build tools has been very helpful for our business, and for our clients" October 17, 2017 4.0 Pros Ability for client log ins, lead tracking, Financial and Change order processes, the customer support team is great, reports, and the client dashboard. We also like the scheduling side, but think a few tweaks could be made. Cons Selections - This tab is great to have but is very difficult for us to use (inputting items for selections, modifying and general use is difficult). General Back end items - making changes to the settings or back end items is not intuitive. We updated our cost codes this year and making those changes on the back end and then the front end was difficult to do. Some setting changes are also hard to find in the administrator. Review Source JN Jon N. VP of Ops Building Materials Used the software for: Less than 6 months ### "Build Tools" February 28, 2024 5.0 Pros The support team has been great to work with. Cons You have to commit to the implementation, but once you do, it is worth it. Review Source MG Matt G. Used the software for: ### "" May 14, 2013 2.5 We have been researching our options for PM software after using another software for several years. I began speaking with BuildTools and did the online demo. The software seemed to offer many more features than what I had been using. I spoke with Chad at Buildtools and said that I'd like to try BuildTools to compare to what we were using (BuilderTrend). They set us up an account. I did an online 'training' with someone who told me that he had just started. I literally had to show him how some of the features worked because he didn't know (I only knew from watching the online tutorial!). Several of the items I wanted clarification on were related to the sync with Quickbooks. The functionality of that interface wasn't working and I was told that it's coming on the next update. After deciding that the functionality and learning curve was more than our company was willing to suffer through at the current time, I told Chad that we may be interested in the future, but we were going to continue to utilize the other software. I was told that our account would be cancelled. When I noticed (6 weeks later) that my credit card was still being billed I sent an email. Chad replied with a copy of the electronic agreement that I had to sign before we could try the software. What he didn't tell me about that several page long agreement, was that they had locked me into a contract for 12 months and that I would be locked into paying a monthly fee of $249 even though I wouldn't be using the program. So much for the trial time to 'compare'. I really have never had such lacking customer service from anyone. Bottom line - while BuildTools has some great features, I will never use or recommend them simply because of the treatment I've received by their support team. Review Source JM Joshua M. Vice President Construction Used the software for: Less than 6 months ### "Simplicity" February 27, 2024 5.0 Experience has been good through integration and the ECI team is more than accommodating. Pros The system is user friendly for all skills levels and integration has been seamless. Cons We should have gone to BuildTools a year earlier. Review Source JD John D. V President Used the software for: ### "Buildtools delivers! We love this product." June 24, 2011 5.0 Compared to all of the other products we reviewed, nothing came close to the features and ease of use that BuildTools offers. Pros We've been using BuildTools for just under two years. I can say without question that it is one of the best decisions that I've made for my remodeling business. We looked at several different competitive products, and were amazed at the differences we found in BuildTools. The Schedule module is really second to none. We actually now schedule projects without ever speaking with subcontractors. We publish the schedule and update as things change. We send messages and documents to the contractors electronically. We track all of our project selections and change orders using BuildTools. I'm sure we been saved from countless mistakes because of the level of organization BuildTools has added to our building process. I highly recommend this product! I could not run my business without it. Cons None. The buildtools team has been quick to respond to our requests for new features, and training was very simple. Review Source Stacy G. Owner Used the software for: ### "Lots of functionality for the price!" August 25, 2015 5.0 The system is easy to use and intuitive. We were searching for a full-service, online based construction management system with client interface. Build Tools has delivered. You can see in the way it functions it was designed by a builder. We have been able to on-board quickly and put the system to work immediately. Definitely recommend Build Tools! Review Source DB Derek B. Project Manager Used the software for: Less than 6 months ### "It's perfect for smaller companies that gives you everything you need, and nothing that you don't." October 9, 2017 4.0 Ability to track the schedule, budget and project health and history at the press of a button. Pros The features are useful and helpful to the bottom line. I can track the health of my project much easier and it helps add structure to our company organization. The pricing structure allows us to utilize the software on all our projects without having to pay a premium per project. It is perfect for custom builders and re-modelers. We can track our resources more efficiently and maintain a tighter project schedule. Cons It occasionally will have minor glitches or lags where I will need to refresh my browser and re-try. Review Source JS Jon S. Used the software for: ### "" February 18, 2013 5.0 Regency Builders is celebrating our 40th anniversary this year and will do about $20 million in 2013. We build high end custom homes in the Milwaukee area. We have been using BuildTools since its inception and watched how the product has continually evolved and changed with input from various customers as well as the team at BuildTools. This software has significantly improved our systems and ability to communicate with our clients, subs, and team. We no longer print plans for the subs to bid on which saves us significant dollars. More importantly, we don't have to waste time calling subs for a bid. They bid off Build Tools; it's significantly more efficient. The clients love it because we are able to store all selections, communicate with them more timely, schedule the home, handle change order and in general keep them up to date more efficiently. I would guess that this is saving us at east 100 man hours per home. We do use this as a sales tool and it is a significant differentiator. Review Source jS jeffrey S. General Manager Design Used the software for: Less than 6 months ### "Good but not for commercial g.c's " October 13, 2016 4.0 We have used Buildtools for about 2 years and are finding it not a good fit for us anymore. As a commercial general contractor we struggle to use Buildtools because it lacks some detail and features we need. Pros Fast, streamlined and simple, good customer service. Nice style and presentation.. Cons Too residential, limited features, no sub contract change orders, no way to resend purchase agreements or sub contracts. Most of the emails sent from Buildtools get sent to spam by vendors. Review Source AG Aayah G. President/CEO Construction Used the software for: Less than 6 months ### "Worst construction management tool I have ever used" February 17, 2017 1.0 Buildtools was probably one of the worst apps we ever used. No one was able to understand how to utilize it and no real templates were available. Getting in contact with customer service for help wasn't very easy either. Pros Cost was pretty low Cons Everything else Review Source LC Lain C. President Construction Used the software for: 2+ years ### "We have been using Build Tools for several years now. We appreciate the attention to the details." October 18, 2017 5.0 We have been using Build Tools for several years now and love the way it helps us stay up to date with our projects for our clients. Our clients love the continual feedback (weekly updates) and appreciate how they can access pertinent information for their project virtually anywhere in the world at any time. It saves us time and money. We have shopped other competitors and have found the functionality and commitment to continual improvement the best in the business. We will continue to use Build Tools. Thank you TEAM BT for an excellent application. Pros Build Tools has done an excellent job at listening to what the customer needs in their software development. We are a custom home builder and appreciate the details in the day-to day use of their product. Our clients like the access to the information and that helps us look more professional and gives a higher level of customer service. We send out the weekly reports (updates) on all of our jobs on Tuesdays. Clients love this interaction and ability to stay informed. Happy client, happy projects!!! Thank you Build Tools. Review Source MA Mark A. Design Used the software for: ### "Great tool and easy to use!" December 22, 2014 4.5 Pros We've had a great start to BuildTools. We've been with BuildTools for a month now and really feel like we know the system. It took a couple of weeks to get spooled up, but we're rolling now. The training team was great; we set up several initial training sessions with my team. Trainings were customized for the various users. The support folks were also very responsive for quick questions, both on the phone and via email. Cons We haven't found anything to complain about. Based on the support we've had thus far, I'm not worried. Review Source EK Eric K. Construction Used the software for: ### "Decent program, lacking training & customer service " December 13, 2014 2.5 Pros The interface is easy to navigate. It has a good budget and schedule. Cons After the initial set up/sales process, most interaction is handed off to their third party tech support. They are typically easy to get ahold of initially but did not have answers and had to get back to us. We typically did not hear back from anyone without repeated follow ups from us. There is not any type of help button or knowledge base outside of the above mentioned tech support. Review Source RL Robert L. Used the software for: ### "" September 5, 2013 2.5 In general we like the software but it needs improvements. We were promised last year that their leads part of the software would be updated. I started talking to representatives from the company about how to improve it back in October of 2012. I was told these improvements should be in place by February 2013. It is now September 2013, and I'm still waiting. It is very difficult to get anybody on the phone/customer service. Over the past few weeks I have left three messages and have received zero callbacks. Review Source BJ Brad J. Design Used the software for: ### "Couldn't run my company without it!" December 19, 2014 5.0 Pros BuildTools is a great product. It does everything I need and then some. The staff at BuildTools is fantastic. Their knowledge of the program, construction, and general business acumen is great. They've helped not only with setup of the software, but provided valuable insight to better help me run the business. Cons We had a great experience. I can't say that there's anything that we didn't like. Review Source MM Mark M. Design Used the software for: ### "BuildTools helps me sell more houses. " June 25, 2014 4.5 Pros They are very responsive, and it's a great tool for our customers to see and use. Cons The schedule software has to reload to line date up to the columns. It's not a big deal, but you have to refresh the screen on the working schedule part. Review Source TG Tracy G. Construction Used the software for: ### "Still on the fence" September 29, 2014 2.5 Pros The initial sales team was great. We felt that they understood our needs and that we were a great fit. Cons Some of the bugs aren't worked out, and we feel like a tester for the software. Review Source SB Scott B. Construction Used the software for: ### "BuildTools is good for multiple users in various places to share." October 14, 2014 4.0 Pros I like BuildTools' ease of use. Cons Having to update pictures one by one is time-consuming. I'd like to click multiple at a time to make it much faster. Review Source MM Mark M. Design Used the software for: ### "" June 1, 2011 4.5 This program has exceeded my expectations greatly and it is the first program that I have used succesfully in the building industry. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.