Who Uses This Software?

Small law firms looking for an easy-to-use practice management software to manage case details, documents, contacts, time tracking, billing, and invoicing all in one place.


Average Ratings

199 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $39.00/month/user
    See pricing details
  • Pricing Details
    $39 per user/month (billed annually) or $49 per user/month (billed monthly)
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • MyCase
  • www.mycase.com
  • Founded 2010
  • United States

About MyCase

MyCase is a complete case management solution for your law firm, providing the tools you need to improve organization, increase efficiency, and scale your firm operations. With MyCase, all of your important case details - documents, contacts, calendars, emails, tasks, invoices - are available in a single, organized location. Try a free 30-day trial (no credit card required) at mycase.com.


MyCase Features

  • Billing & Invoicing
  • Calendar Management
  • Calendar/Reminder system
  • Case Management
  • Court Records Search
  • Document Management
  • Patent / Trademark Management
  • Portfolio Management
  • Task Management
  • Time & Expense Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case & Client History
  • Case Management
  • Client Management
  • Client Portal
  • Conflict Management
  • Contact Management
  • Contract Management
  • Document Management
  • Email Management
  • Financial Management
  • HR Management
  • Library Management
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Account Tracking
  • Calendar Management
  • Case Management
  • Client Statements
  • Document Management
  • Expense Tracking
  • Retainer Billing
  • Time Tracking
  • Case Defined Timekeepers
  • Completion Tracking
  • Conflict Management
  • Multi-Office
  • Reminders
  • Rules-Based Scheduling
  • Staff Calendar
  • Status Tracking
  • Task Management
  • Billing Management
  • Calendar Management
  • Case Notes
  • Client Management
  • Communication Tracking
  • Conflict Management
  • Corporations
  • Court Management
  • Discovery Management
  • Docket Management
  • Document Management
  • Expense Tracking
  • Government
  • Law Firms
  • Records Management
  • Task Management
  • Time Tracking
  • Trust Accounting
  • Access Controls
  • Archiving & Retention
  • Collaboration
  • Contract Management
  • Document Assembly
  • Document Indexing
  • Document Tagging
  • Full Text Search
  • Version Control
  • Activity Tracking
  • Billable Hours Tracking
  • Billing Rate Management
  • Expense Tracking
  • Invoice Processing
  • Multiple Billing Rates
  • Project Tracking
  • Reimbursement Management
  • Time Tracking by Client
  • Time Tracking by Project
  • Automatic Time Capture
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Employee Database
  • Mobile Time Tracking
  • Multiple Billing Rates
  • Offline Time Tracking
  • Overtime Calculation
  • Timesheet Management
  • Vacation / Leave Tracking
  • Accrual Accounting
  • Activity Tracking
  • Asset Gain & Loss Reporting
  • Check Writing
  • Compliance Management
  • Cross Ledger Posting
  • Customer Statements
  • Fee Calculation & Posting
  • Receipt Management
  • Tax Management

MyCase Reviews Recently Reviewed!


A Great Product for the Price (Without Bells and Whistles)

Aug 17, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Comments: Great product which covers all the basic requirements of case management software and a price that can't be beat. I'm still using it, but looking at other options as I grow to avoid some of the more time-consuming aspects/cumbersome aspects of the software.

Pros: Cost is minimal and allowed me to get up and running with case management software immediately upon starting my law firm. It covers the basics - central place for case details, contacts, and documents; repeating task lists and deadlines; calendaring; and integration with quickbooks and email (to an extent). There is an obvious need for this type of product and I'm glad it is/was available.

Cons: The email integration is cumbersome and essentially requires you to forward messages to MyCase and then sort them individually into the correct cases. It does recognize emails/contacts frequently used and suggests a case assignment, but you still have to go through each email one by one and affirm that suggestion to get it to import into the case. With just a small caseload, this is time-consuming and would not be manageable for large volumes of emails. The documents are stored in MyCase and accessible from wherever you are. That's nice, but not as helpful for me since it requires you to download the document onto your computer from MyCase, read it or make changes, and then re-save in MyCase if changes are made. Since I am mostly using the same computer each time, I don't want/need to re-download documents every time. To avoid, I just go to where the document is saved on my computer, but then I'm toggling between MyCase and my desktop. There is no way to work on/view documents WITHIN MyCase, which would make a huge difference. It is nice to know that documents are available just by logging in on any device, but it's not as useful for a solo with one main work computer without the ability to open the document without downloading it.

Vendor Response

by MyCase on August 31, 2018

Hi Meredith, thank you for the honest feedback. With regards to document storage, we now offer an integration with Dropbox, which will allow you to easily view and edit documents stored in Dropbox through MyCase, without the need to download and re-save - any updates will be immediately reflected in MyCase. Also, we're actively exploring ways to improve our email integration with the goal of making it less time-consuming to save a large volume of emails to your cases. We take customer feedback very seriously and can assure you that your review is taken into consideration moving forward. If you have any questions or further feedback, please do not hesitate to reach out to our Customer Success team! Thank you again for your review.

MyCase has made my practice workable with minimal staff and monetary investment

Mar 07, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: --I am able to access and update my entire case files from anywhere;

--my staff can view the same information I am, when I am away from the office

--it is easy to adjust to the specific requirements of my practice; for example, I can set up a "case" for all my administrative information ("Office Admin, 2018"), including documents, time, and expenses

Cons: --the software allows firm specific information to be input, but is limited on its usefulness; for example, I have a field for travel time as part of a time entry, but the invoice only shows the total time

--the inability to store documents with a contact as opposed to a case; for example, I use a particular therapist on multiple cases but I cannot attach her resume to her contact information; to be rapidly accessible, I must store the same document with every case

--the calendar can only be printed in an agenda format; to print monthly or weekly views, I must go outside the software to a sync'd calendar

Overall: I am able to work at home and at locations and times convenient to clients; I can offer work-at-home opportunities to staff; storage is no longer an issue since my office is almost entirely "paperless"; I have been able to reduce the number of support staff; the return calls I have to make has been greatly reduced because there is no longer a need to locate files and contact others to ensure everything is up to date; I have an efficient means of tailoring case management based on the type of case or client

Vendor Response

by MyCase on April 16, 2018

Hi Grace, thank you for your feedback. There is a way to store documents as part of a contact, and a member of our product team has reached out to help you through the process. We have also taken note of your thoughts on calendar printing and invoicing, and will be taking it into consideration for improvements in the future. If you have any questions, feel free to reach out to our customer support team! Your continued support and feedback is appreciated.

MyCase is the most intuitive and easiest to navigate system I've tried out of many.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like having everything in one place. Being able to access everything I need about my clients, opposing counsel, documents, billing, etc. makes it so I can follow up with my clients wherever I am. That's invaluable to me.

My clients can pay online, I can send invoicing reminders, and now I can add interest.

Calendaring is really a plus because when I enter it into MyCase it automatically sends to my clients and goes to outlook. One less thing for me to remember to do.

I need to do better with tagging, but clients can send me discovery documents, I can send them documents to review, we can see the changes between versions. I upload the final product, and my clients get their entire case file as it progresses, and have one location where they can view everything that's happened.

I also like that I can tell when a client has logged on, so if they haven't and I need them to respond, I can follow up. That eliminates the "lost in the ether" issues that crop up.

Cons: There's nothing I dislike, but there are always room for improvements. I'd love expanded searchability for documents and enhanced sorting. The trust accounting is a bit of a nightmare for me, so that can definitely be cleaned up.

More than anything, I'd like them to maybe partner with some people. I'd love to be able to scan something directly from my ScanSnap to MyCase, or even have a desktop app that I could save documents to that would automatically sync with MyCase.

Last, enhanced time entry would be a godsend. If I'm sending a message, it'd be nice if something popped up when I hit send to ask if I'd like to bill for it. Same for taking notes in the clients file.

Overall: Primarily, the ability to run my practice as a true solo, and to be able to work from anywhere and be as responsive as my clients need and expect me to be.

Great experience overall.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The people are great at customer service, I have had great experiences with Leslie Skelly, Drew, and Cat Allday. I like the Reports function and would like to see more Report options. I also like bulk exporting invoices.

Cons: The CMS functionality is great. I would suggest pinning the client to the top of the matter contacts, rather than having them appear at random in a long list. I would also suggest removing the 'Total' column from the Billing -> Account Activity section in the far right-hand column, or allowing the company to reset these figures annually. Seeing such a large 'Total' figure makes my boss angry since it accumulates over the lifetime of using MyCase and it is not helpful. Resetting the 'Total' every year would make it more useful.

While the websites department is a completely different division of Mycase, I found the websites to be expensive for the services received. In other words, I would like to have better access to editing the posts and the ability to delete another user's post. (For example, we have old employees who created posts, but since they are no longer with the firm, and we do not have the logins, there is allegedly no way to delete that former employee's posts.) Each firm should be given one master user account with full privileges to allow editing all posts. Also, we should be given access to the Google Analytics tracking, since MyCase controls the data and does not share it with the client/firm. It is terrible trying to track how many monthly users we have, and we are not able to use several APIs out there due to the non-sharing protocol where we do not know the UA code and have no access whatsoever to user traffic statistics.

MyCase is good for the small or solo lawfirm

Feb 28, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: We have tried many legal organization and calendar programs. MyCase is very easy to use and basic. Our Firm primarily uses the calendar to keep the consults, deadlines, court schedules for each attorney. The tasks are useful for myself, and I can set up due dates and keep track of what I have to do. I also put payment plan dates in there to remind me to call a client if they have not made payment. We also use the billing feature to make our invoices look better. The way mycase keeps track of incoming money isn't the best or most accurate. For example when we bill out expenses, it still shows as income. Also, when you deposit something into the Trust account in mycase, and use those funds to pay an invoice, there are some quirks. We do not use the "trust account" feature to keep track of the real IOLTA account at all. Everything is very easy to use and someone who isnt tech savvy can catch on easily as well. During the use of it, we found that the name of the event you are putting in you have to list a clients first, last name and it needs to be spelled correctly, or you can not search for it in the search bar. Even if you link a calendar event to a case, it wont show up in the search bar. We do not use the message feature or document feature, we also do not allow our clients access to their online case. We just use the program for our internal use only. Overall I would recommend this to most law firms. Our Firm has grown from 1 attorney and 2 support staff to 4 attorneys and 5 support staff. So the monthly price of the program is starting to not be affordable for a calendar program.

Super User Friendly, with prompt, amazing U.S. support

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Intuitive, easy to use / multiple ways of accomplishing the same task: I am not technologically savvy, but MyCase makes everything easy. The staff is also U.S. based, friendly, helpful, and knowledgeable. We have never had a circumstance where MyCase did not promptly help us figure out the solution!

Cons: Like all software, new features take time to be added, but the team is always willing to listen to suggestions and work them into the updates.

Overall: - Client and case management

- Secured client communications, with no filing necessary; all communications are automatically linked to and stored in the client file

- Document management - easy for clients and legal teams to share documents of any size

- Invoicing - Easy, professional invoices - easy to add/delete/modify/mark as non-billable/or remove from invoice any time entry or expense; Clients can pay through their account via credit card or e-check

- Task Management - Really great workflow feature which allows staff to attach a standard workflow to a file, and the workflow automatically generates checklists and tasks

- Calendaring - Easy for staff to handle calendaring; any firm user can view the calendar of another firm user by clicking his/her color block; Calendar events can be easily shared with clients and other staff

- Easy for clients to find - MyCase is linked to our website, which makes it easy for clients to locate and login

Simple Efficient InDepth Law Office Organization

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Mycase provides a clean and easy platform to record and organize case information. Any case file is ready to review at the click of a button, whether to prep before court or for when a client calls. Clients probably think I personally remember all of their case details. But it is really because I pull up mycase and am looking at their file when they call, whether in the office or out of the office and on my iphone.

Clients can view their case status without calling me. Clients can upload documents and message information. It is like having a secretary in the cloud that organizes all my client files and keeps clients up to date.

Cons: The mobile app in the past was static but full of information and easy to use, and extremely reliable. The new mobile app has way more functions, with the hope of eventually have high utility but is still in the growing stage. Can't wait until I can have a virtual office on my iphone. Until, I will continue to depend on the extremely reliable mycase desktop service.

Overall: Efficient law practice. Very organized. Portal for clients to communicate, see updates, and to upload documents.

Overall, very positive. I chose MyCase 4 years ago for its user-friendly interface for clients.

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It provides an easy means of secure client communication and collaboration for those clients who have a computer and know how to use it. MyCase's payment system is affordable and hassle-free (no monthly fees and no worries about CPI compliance), and encourages faster payment by clients.

Cons: Not as beefy and versatile as in-house case management software. Files are sometimes hard to find. (A Windows Explorer-style interface would be faster and easier to look through. Suggest speeding up file list display and searching by chaching the file list and associated details to user browser.) File tagging is easy to do...but not that useful in practice. The new redesign of the client portal, while great for tiny screens, is not as user-friendly as the previous design. Clients sometimes miss new messages and comments. (Please don't change my dashboard to look like that!) One little request for the iPhone version of the client software for lawyers: Please add an alert button so I know when I have a new message/document/comment waiting, without having to fire up the app to check for these things.

Vendor Response

by MyCase on May 08, 2018

Thank you for taking the time to share your experience, Will. It is great to hear that your firm is enjoying easy client communication and payments. We'll take your constructive feedback into account as we make updates moving forward. If you have any questions or would like to provide more detail about your mobile app experience, please email us at mobile@mycase.com. We welcome any additional comments you may have about the app!

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MyCase is the Most Affordable Small Law Firm Case Management Software

Oct 08, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Affordability is one of the best benefits of MyCase. MyCase offers simple month-to-month, no contract obligation pricing a month for each attorney and /month for each paralegal. Another great benefit MyCase offers is Lawyer App which is compatible with iPhone, iPad or Adroid. Accounting features are limited within MyCase but with the ability to integrate QuickBooks, accounting is a snap. Collaborate, create, customize utilizing Legal Practice Management Tool Kit is another great feature MyCase provides to its clients. The automation software provides task template and case flows for repetitive forms via intake which is beneficial for estate planning, probate, divorce, and bankruptcy law firms. MyCase is the least expensive case management software available for law firms and would benefit small firms. Also, MyCase has been adding new features through time. You'll enjoy the time billing, firm reports, online payments, Quickbook integration, document management and collaboration features. I recommend trying the 30-day trial for free and check it out!

Cons: MyCase is the least expensive for a reason and with price, there are limits to features. MyCase is not as robust as its competitors if your law firm is medium to large. MyCase caters to small firms. If you are a firm that bills on contingency, UTBMS or LEDES, MyCase may not be for you. Also, MyCase only integrates with QuickBooks whiles others integrate with Xero too.

MyCase is practice management software with a full feature set, excellent support, & a great price.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The MyCase software is easy to use and easy to integrate into an existing law practice. The software has all the features of any other major practice management suite, and there is continual improvement of existing features while new features are being developed and released at regular intervals. The support team is very responsive to questions and feature requests, and the Knowledge Base makes it easy to learn the functions of the software. The new mobile app is vastly improved as well. In my opinion, MyCase represents the best overall value out of any other practice management suite I've considered.

Cons: I would like to see the MyCase mobile app adopt more of the features & functions of the website, making it easier to perform management tasks "on the go" through your phone. Also, I would like to see MyCase provide more integrations with other software, such as RocketMatter and Clio already do, though MyCase does presently integrate with Google Apps/G Suite, Quickbooks, and Outlook.

Great product that could use a few tweaks.

Aug 28, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: I am going to have to look into another credit card processing that will not link with MyCase which is frustrating but the company that MyCase has contracted with is not good at best and very expensive to our company.

Pros: The product's google like set up is very nice. Training new employees is a breeze and the software is very intuitive so normally people have no issue catching on.I like the layout generally and the options that you have managing accounting and case files. I love how it syncs with QuickBooks almost seamlessly.

Cons: Th new layout with recent activity as the first window when you pull up a case file is the WORST idea. Very annoying. The lack of response you get as a customer is frustrating at times especially when you put ina request or comment and then get no response. The lack of ability to use other credit card processing platforms is very frustrating given that the PayPros platform is one of the way more expensive options. The app often has issues "connecting" or logging on.

Vendor Response

by MyCase on September 18, 2018

Hi Nancie, thank you for your review! It is great to hear that MyCase has been easy to integrate with your firm, and it looks like you have recently transitioned onto MyCase payments since writing your review. With regards to your feedback on the Recent Activity view, a member of our product team has reached out to you to hear about your experience in more detail. Listening to customer feedback is one of our top priorities, and we look forward to improving your experience.

I would be lost without MyCase!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I absolutely love that you can interact with your client daily - updating his/her file within seconds. It is convenient to have past cases, documents, invoices accessible at the touch of a key. I also think the report feature is a great feature. This site has made my job so much easier.

Cons: My only "gripes" per se would be that you cannot enter a reoccurring meeting in the calendar. Instead you have to do so individually even if every Wednesday at 9am you have the same meeting. I would love to see this feature implemented. I would also like to see the "closed cases" appointments remain on the calendar, even if they turn a different color to clarify instead of them being removed.

Overall: This software has allowed me to keep in constant contact with clients as well as better organization of files and time utilized in each. In addition it has allowed me to be prompt with billing and has give our clients a vast array of ways to pay for their services as well as interact with our office.

Vendor Response

by MyCase on June 14, 2018

Hi Mary, thank you for taking the time to review! We are pleased to share that MyCase has added the recurring events function. This new feature allows you to manage daily, weekly, monthly, and yearly calendar events without entering information for each individual date. We encourage you to keep updating the app as we continue to add new features.

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I absolutely love MyCase. Ease of use and excellent customer service make it a must-use for solos.

Feb 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the timekeeper, the ability to start several timers at once, and the ease with which you can enter narratives for each time entry. Making invoices is super easy as well, and you can even (I just learned this) add your firm's logo to your invoices. The invoices look very professional, and are easy to edit and amend as needed. There is a "no charge" function for time entries you decide to write off for clients. You can also share invoices via the client portal if you'd like. I am just exploring some of the other features of MyCase, such as the task list, the calendar, and using MyCase to keep track of marketing and contacts.

Cons: I'd like to be able to view detailed time entries with narratives before creating an invoice. Maybe this exists? Right now, I create an invoice, print it out, decide what changes I want to make, then go back into the invoice and edit it.

Mycase has definitely made my practice more efficient and less stressful and the clients love it!

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the fact that clients get virtually real-time updates on their cases through the email notices from mycase which makes them feel more involved even though I end up spending less time communicating with them myself. They can sign into their case file anytime of the day and night to review the latest filings and documents and they are notified every time I calendar a new event, which really cuts down on the unnecessary calls requesting updates when you would rather be working! In addition, I can tell how often each clients looks at their case and what they look at, which gives me a good idea of how motivated they are or whether they are following my instructions to review certain documents or complete certain tasks. I also like the secure encrypted message system but it seems to be the hardest feature to get the client to use with any regularity.

Cons: So far, unless I am missing something, I think the most aggravating thing about the software is the lack of a spellchecker for the client message system.

Missing Some Key Features & Not the Most Convenient Set up

Apr 18, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Comparing my experiences with MyCase, Practice Panther and Fresh Books: MyCase is easy to set up, is easy for clients to use and affordable (check to see if your state bar has a discount with them and ABA's is 20%). The downside is that there are some key features that would improve the attorney and client experiences. Some features I discussed with my customer service rep that were not available: 1. The big one: no electronic signatures and no integration with an existing electronic signature tool (clients have to print, sign, scan and return documents); 2. no ability to assign one billing point of contact for a client that is then linked to every matter/case opened for the client (must do it manually every time you open a matter); 3. no ability to auto-populate the address fields for contacts associated with the same client/company (which means more data entry); 4. no ability to organize individual general client documents (i.e. intake form, representation agreement) that have been uploaded unless associated with a case/matter (ended up having to create an "Admin-Client Name" case/matter for each client to hold the three documents we have on the client); 5.

clients receive a separate bill for every matter/case with no grand total; invoices are sorted by billing contact person rather than company. Setting up online billing was less convenient than Practice Panther or Fresh Books. MyCase won't let you use the online bill pay functionality during the 30-day trial until you purchase the software. Then they send you a 4-page agreement to sign electronically and return (ironic they use DocuSign but don't have an interface for us to use it with their software). Then they run a personal and business credit check and require you to send a voided check. Tons more red tape than online bill pay with LawPay through Practice Panther (which took minutes to apply and then acceptance was received the next day). So, after comparing Fresh Books, Practice Panther and MyCase, I am implementing MyCase with mild annoyances due to the inconveniences they create for setting up with them. But I've been told the experience of using them once set up is worth the headache of set up.

Ease of use and clients love the ability to access their information and communicate with our office

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The best thing about the program is having access to every file and every document at a moments notice. We are a fast paced criminal defense office and I don't have a lot of time to be constantly going to the file room to pull files every time a client calls or comes in. I can access it all right from my computer. What's especially nice is even after a file is closed a client may call and ask something about their case and within seconds I can tell them what they need to know without having to go to storage and call them back a few days later.

Cons: For our office the calendar feature is not very helpful. It doesn't function how we would like for it to so I have to post court dates to 2 different calendars but because of that it does always give us a back up for verification of court dates.

Vendor Response

by MyCase on April 16, 2018

Hi, Angela, thank you for taking the time to provide this thoughtful feedback. We're happy to hear that you are enjoying the array of functionality and ease-of-access that MyCase provides. A member of our Product Management team has reached out to discuss your experience with the calendar feature, and learn more about your needs in the calendaring feature.

MyCase allows us to provide clients with exemplary service

Aug 28, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: In today's fast paced and multitasking world, everything comes down to people and relationships. For almost three decades, our goal has been to engage and connect with our clients and to make their experience with our firm a positive one.

Now, with the MyCase service, we are able to do just that and more. Here's what I'm talking about...

Trust

We believe that trust is built around communication and transparency. MyCase allows our clients 24/7 secured access to designated case documents, upcoming calendar events and more. When the client needs important case information, it's just a click or two away. They appreciate the service and appreciate the fact that we took the time to make it available.

The simple and intuitive MyCase portal lets our attorneys and clients share case information and offers simply notifications and alerts of important case developments. Clients can now log in and check document status and details involving upcoming dates and hearings at their convenience. They can also share private emails and comments on all case matters.

Client Satisfaction

For almost 3 decades, we have always believed that a successful attorney/client experience means that we need to provide our clients with exemplary legal advice and services. Having said that, we also believe that in today's fast paced 'instant information' digital business environment, giving clients free 24/7 access to important case information helps improve the legal experience and is key to building a positive and professional relationship with each and every one of our clients. Again, MyCase is allowing us to do this and more.

The bottom line is that clients tell us they enjoy MyCase. They like having access to case information when they need it. We think your clients will too.

Sure, MyCase also allows us to manage client and case information, including time and expense billing. It help us be more efficient and also allows us to access our case information from almost anywhere.

Regardless of these benefits, we continue to believe that the best thing about the MyCase service is how it just makes things easier for the client. And whey you really think about it, that's what is really important.

MyCase Works

Aug 29, 2013
3/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Real estate agents love to tell you that the top three factors that determine a property's value are location, location and location. When it comes to case management, there are some similar lessons. I have tried just about every program out there. None are perfect, but I have come to realize that the most important factor is ease of use. On that metric, nothing comes close to the performance of MyCase. I have never encountered any software more easily adopted and implemented by my small office than MyCase. It provides the key features you need in a case management system in an intuitive, clear interface that you can start using in full without a moment's lesson or tutorial. It is not perfect. There need to be more fields available in contacts. There needs to be third-party integration -- such as with Dropbox and Evernote. What it provides, though, is fantastic. Adding new data is a proverbial snap: every MyCase screen has a button that allows you to add a new event, contact, case, message or whatever, no matter what you are doing at the moment. The program easily handles both my contingency fee, flat fee and hourly billing arrangements. The iPhone app is excellent. Most importantly, the client portal allows me to communicate with my clients -- sharing documents, events and messages in a fully customizable way -- easily. Lay down that transmittal letter and just upload the latest pleading and your client automatically gets an email alerting her to the new document in her case. The same for new case-related appointments or contacts. Your client wants to send you a note? She does so right within MyCase so the note stays with the case. I sell my clients on me in no small part by talking about that feature. MyCase is not perfect, but that goes to another feature. I have spoken on weekends to its founder when I have a support question and other times about suggestions. They respond quickly to problems and love feedback. There are other excellent programs out there, and personal taste is a big factor, too, in what works for you. However, I cannot stress how important ease of use of a program is, and nothing in that realm comes close to MyCase.

Overall, a great product. Well thought out, easy to use.

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like that they are continually adding/improving based on client feedback. Workflows are a huge time saver. I like the ease of sharing things with clients and opposing counsel securely.

Cons: I would very much like to be able to mark documents as read in small batches, say just those pertaining to a certain case, or just those in a current view. There are times when I have a lot of documents to mark as read, but many of them are things that I have already read and dealt with in hard copy, and they are being uploaded for the client. Having to click into each one to mark it as read consumes a lot of time.

Overall: Streamlines case management, makes communication with clients easier, makes exchange of documents (especially sensitive or voluminous ones) simple and secure.

Great software that helps me stay on top of my cases, calendar and billing. Would not do without it

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the fact that it does not give me more than I need to run my practice. I have used case management software from other companies that included a lot of things I did not need. It was confusing. I chose MyCase because it has just what I need to keep track of my cases, my time and my calendar and allow me to do my billing quickly and easily.

Cons: I would like to be able to see my time entries without having to print a bill. I often look at my time entries to confirm work was performed and I have to create an invoice to see it (even if I don't save the invoice I still have to go through the same procedure)

Overall: It helps me stay organized and productive each day. I am able to keep track of my time and bill easily from my entries.

It's a great program it helps keep everything organized.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps everything organized and you clients have some access. Easier to reply to messages on the portal instead of receiving calls all day.

Cons: They are still working on the accounting side. I think they should have an option to send a mass reminders for the overdue invoices. Maybe have an automatic reminder for when the payment is due, instead of going through every client individually. We have a lot of clients.

Overall: Not missing court dates and being able to talk to clients though the portal.

Vendor Response

by MyCase on June 20, 2018

Hi Diana, thank you for sharing your experience with us. It is great to hear how MyCase helps to organize your firm. We are happy to share that MyCase now offers automated invoice reminders! This feature will be automatically turned on when a new invoice is created. If you have any questions, please do not hesitate to reach out to our customer service team, or visit https://help.mycase.com/s/article/Automated-Invoice-Reminders for more info.

Capterra-loader

MyCase has made practicing law EFFICIENT. It allows me to handle administrative tasks with ease.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The access to the client portal is hands down the best feature. My clients love the ability to ask me questions through chat and pay their invoices online. The portal also allows for clear communication to make sure that attorney and client are always on the same page. I also love the Workflow feature. This allows me to keep track of the routine tasks in my cases to make sure that nothing is left behind.

Cons: I would like to see a few updates to the billing system in MyCase. I still have clients that choose not to use the portal. Since they do not have the ability to view all their invoices and payments, it would be nice to have one invoice that includes all time entries, expenses, and payments, instead of having to create a new invoice each time I need to bill for new time entry or expense.

I would also like the ability to accept credit card/debit cards in office during the first consultation without having to create a case matter, a contact person, and an invoice.

I've used MyCase since 2015. Overall, it's great. Clients love it.

Jan 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: That clients can see their files and have access to their documents. Also, it notifies clients of court settings. That's HUGE for me, as a criminal defense attorney. Courts also hold me in high regard as a lawyer who is on top of her docket... and on top of her clients.

Cons: Billing. Billing/accounting needs a lot of work. I would like to be able to use my own merchant for credit card processing and still be able to break down how clients paid. Right now, unless I use MyCase for payments, it will not break it down for me.

Overall: I can prove to the courts that I informed my client on the status of their case. I love that MyCase tells me any activity of a contact who is attached to a case file.

Capterra-loader

Excellent tool for a law practice

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is the fastest one on the market - no waiting for a page to come up. I have used many different ones as tests - for 2-3 months each. There are some excellent features such as workflows, secure communication with client, intuitive data collection and much more.

Cons: As I have mentioned to them in the past - the bill generated for printing is static - which means there is little control over it. You get what you get. You can download the data and create your own - but it would be better to be able to control the look of the bill from the software.

Overall: No need for staff. This software does it all....... Except answer the phones and sweep the office.

Capterra-loader

MYCASE MAKES A SIGNIFICANT DIFFERENCE TO PRACTICE PRODUCTIVITIY

Nov 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MyCase is intuitively simple to use yet is rich in features.

The support is A.mazing. We had a couple of queries and one needed MyCase to dial in to assist with an install on a new machine, they are attentive, professional and resolved our problems.

Whilst this is a US focused product it meets all of our needs in Australia. Per seat it is definitely great value for money.

There are regular software updates with improvements.

We have NOT experienced a "bug" in their software ... it works.

It is also fast despite us being across the Pacific Ocean.

We have no hesitation in recommending MyCase.

Overall: High productivity in managing Cases between multiple practitioners in our practice. Keeps all communication and content attached to a case for ease of future reference.

Vendor Response

by MyCase on April 16, 2018

Thank you, Mark, for your support! Happy customers like you make our jobs at MyCase worthwhile.

MyCase is a very useful and innovative product. The customer support team is excellent. 5 stars!

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: MyCase is an extremely flexible platform that is easy to use. It is truly a tech asset with a value only limited by the imagination of the user. Thanks to its features, our firm has been able to design a field format that allows us to input case information, merge documents, calendar events, and generate invoices in a manner that is tailored to our practice.

Cons: Data backups in csv format are easily generated but can be difficult to sort through. I have always been able to contact the support team with any issues and they have been very helpful with any issues that have come up along the way.

MyCase is vital to my mobile and technologically driven law practice

Mar 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: There are several features that make MyCase vital to my law practice:

(1) Convenience and intuitive design for my team and for my clients. MyCase is an interactive platform where not only my legal team has access, but our clients also login to the system and have access through their own portal. Because of this, it is important that it be as hassle-free as possible for our clients to access and use MyCase, as well as our own team.

(2) Accessibility across any device, either through apps or the web-based portal. Our firm is a hybrid of a "traditional" brick and mortar law firm with an actual office but our systems are built around the sophistication, flexibility, and mobility of a virtual law firm. This means we are mobile and I try to be mobile a lot, often spending more time at clients' offices than at my own. MyCase's flexibility permits me to keep track of my activities regardless of where I am working and allows me to keep extremely accurate time records because I can enter them at the time the work is being performed. Of equal importance, this also allows me to be able to review my clients' invoices and work-in-progress at any time it is requested, from anywhere.

(3) The security features of the platform. One of the primary focuses of my practice is on information security, computer fraud, and data breaches which makes MyCase very helpful because of its focus on security. It provides me with a secure way to share documents with clients that does not involve unsecure email, and it also keeps the records of my case billings secure.

(4) The most important feature of MyCase isn't really a feature at all -- it's a culture. The MyCase team has always been very receptive to my feedback and I have made several requests for additional features and functionality. Just about every feature request I've made has been implemented. They've always been responsive and the company is constantly updating the platform and growing.

Can't live without it!

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Can't say just one - 2 things I love - First the timekeeping - which is invaluable. Been practicing law for more than 25 years so I have tried many methods. This is the best yet. Also, I like that I can open a case for each matter and create invoices for each matter. This helps when you have one client that has multiple matters and wants each billed individually.

Cons: Don't like the word processing tool. I work outside of that in OneNote. Wish it was more like SharePoint within the program. I use the product mostly for time and invoices . Wish it was the whole package.

Overall: Timekeeping and invoicing.

This is by far the best program I have used.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is comprehensive and it has a very easy learning curve. I was able to use most functions immediately after installing the program and I had no problem importing my data from my previous software program. The couple of times that I had to call tech support they very very helpful and efficient. It has definitely helped streamline my practice and helped my bottom line. I can't recommend this software highly enough.

Cons: The only complaint I have right now is that you can't enter a note from the mobile platform, although you can read notes entered from the office computer. This should be corrected as it is one of the only functions that cannot be accessed from the mobile platform, but is one of the most necessary when you are out of the office. Hoping it's added soon.

Overall: Streamlined my office, simplified keeping track of cases and the work performed on the cases and helped increase the bottom line.

Capterra-loader

The software is very good, the technical support is better!

Aug 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Billing tracks well. Professional looking invoices and case tracking is very helpful. Notes, messages, etc.

Cons: Getting the developers to add features that would save time, seem to be ignored. The reports are not very robust.

Overall: Overall, I really like this product. The service is exceptional, the technicians really go above and beyond to fix the problem. Support will work to solve your issue, this is when other companies would tell you, well that is out of our scope. The support technicians, do their best to help you resolve these issues. That is real commitment to supporting a product. Two of my friends are using this now, and they report they are glad they changed to it.

Superior case management program! Super - streamlines administrative side of law practice.

Jan 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My Clients ( ... and me) have 24-7 digital, global access to their case information. Wow! MYCASE streamlines billing and invoice collection saving me countless work hours. And I don't have to mail hard-copy documents since clients can download and print them. Clients love it!

Cons: Do we really have to spend 10 minutes choosing buses, cars and street signs to verify we are not robots before sending this survey? if I quit MYCASE this will be the reason. Not really, but its extremely aggravating!

Overall: P.S. I will not do this again if I have to choose buses, cars and street signs to prove I'm not a ROBOT!

Vendor Response

by MyCase on April 16, 2018

Kirk- thank you so much for taking the time to write out and submit your review, we appreciate your continued support! We apologize for the lengthy submission process and have escalated those concerns to Capterra on our reviewers' behalf.

Overall, good software with most of the features I need

Apr 11, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: mostly intuitive operation, straight forward and easy to use.

Pros: Mobile app is nice with easy integration of calendar. Quick entry of new calendar events. Clients like having a portal to access case info and documents and for communicating with the office. Generating billing statements and "sharing" (sending) to clients is easy. Great to be able to accept credit cards and checks online.

Cons: Cannot enter new matters on mobile app. Would be good to be automatically begin a time entry based on the calendar events, i.e. time entry needed for court appearances or other events listed in calendar

Needed to compare time and billing software for a solo practitioner

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Customer service has been outstanding. Everyone that I have spoken to has been friendly and willing to take over my computer. Very helpful. Cody Nielson, one of the senior people has been especially helpful when I asked about the security of putting in bank information. The system allows you to reconcile bank statements, but the attorney that I work for is reluctant to do that until we are using the system for a month or two. The law firm's IT person also recommended MyCase. The cost is extremely reasonable and an attorney can get a discount by being a member of the ABA.

Pros: MyCase is an extremely user-friendly time and billing software. The tutorials have been very helpful. I needed to find something that an attorney could do with great ease. I also needed to be able to deal with retainers and trust accounts. You have the ability of allowing the clients to log into a secured client portal and share documents, as well as forwarding billing information. MyCase gives you the ability to create deadlines in calendar. All the deadlines from the calendar appear on the right side of the screen when you log in which is very convenient. Working with invoicing was much easier than I thought too.

Cons: I don't like the constant updates if a client logs into the Client Portal or if an update was made to the case or contact.

A great, simple way to keep track of everything in our practice.

Dec 06, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use; made specifically for use by attorneys. I have all my cases on there and we can download case documents, message each other in house and even save all my emails to clients even though we use outlook to email our clients. It is absolutely the easiest way to keep track of everything in our files. You can even use it for billing clients, keep your To Do list and download documents to each case.

Cons: The only thing that I don't like is the To Do list and how you can only print a 90 day view of it rather than the whole list.

MyCase has enabled us to be in court or out of the office more with access to our files

Sep 19, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and accessibility from virtually anywhere. I also like that everyone in the firm can see one another's calendars.

Cons: Billing can be a bit tricky. It's probably the least favorite part as far as invoicing goes. Also, I wish you could select multiple documents or the PDF's at once, instead of having to download them one by one. I also wish the calendar would show you new events added by other users in the firm instead of showing a notification that someone added something to your calendar and then having to search day by day for what was added.

Vendor Response

by MyCase on April 16, 2018

Thank you for your review and feedback, Leanne. It's great to hear that MyCase has enabled your firm to be more agile and efficient in your practice. I'm excited to say that we released the ability to download multiple documents at once earlier this year. A member of our Product Management team has reached out to learn more about your experience with the Calendar feature.

Possibly the best option for solos and small firms

Jan 06, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, clarity, intuitiveness, client portal

Cons: Reporting capabilities, email integration, calendar integration

Overall: We need practice management software, but we don't need the expense and hassle of maintaining a server or desktop apps. We were with another provider for years, but we were getting frustrated with the way their system worked. So we tried MyCase and have never looked back. It's about the best that you can get for the price point.

It is full-featured, boasting document merging and easy, precise trust accounting capabilities. It even plays nicely with Quickbooks accounting software. Contact and case management are intuitive. When you open a matter, you see EVERYTHING in one place, including the trust balances for clients, invoices, documents, notes, calendar - everything.

Reporting is weak. The way it imports calendars is simplistic and doesn't allow customization. The way it imports emails (requiring you to review messages one-by-one instead of being able to weed out spam in bulk) is abysmal.

Recommendations to other buyers: Use the client portal! Our clients love it!

MyCase is very functional and user-friendly. They are responsive when I make inquiries.

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like that I can use the iPad app when I am in court, and at home or on the go. I like that I ca keep track of my daily billing and the program then will allow me to see quickly that I have forgotten to log billable time for the day.

Cons: I do not like the change that eliminated my ability to see my month at a glance calendar with references so that I can schedule quickly when asked by a judge in court. The current "*" reference is cumbersome - I have to literally look at each and every day separately to be able to answer a judge asking what is a good date for my return to court. He/She is NOT going to wait for me to check each and every date on a daily calendar.

Vendor Response

by MyCase on April 16, 2018

Hi Deloise, thank you for taking the time to review. We are happy to hear that you've found MyCase to be user friendly, and our support team to be responsive. We have also taken note of your comments regarding our calendaring feature and have taken it into consideration for future improvements.

Convenient and very accessible anytime anywhere

Dec 07, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the mobile accessibility of the software. Even when my office computer goes down I can access it from my tablet laptop or mobile device. Having the option of mobile platforms to choose from I can keep up with any documents I may have left behind and easily share with whomever I need to.

Cons: I would like to be able to organize the case documents by date of the document versus the date I uploaded it to the database for chronological consistency. Also, the search features aren't as precise as I would like but I expect that with use and updates that these features would be added in the future

Overall: The ability to have all case documents at my disposal at any time from any location

Awesome!

Nov 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Pros: Program is user friendly. It's a lot easier to communicate with clients, invoice, and see that the client received the invoice. You can send reminders very easily, and notify the client of up coming court appearances.

Cons: If would be great if there was a way to print labels. All of the information is in the system, and pulling the clients data and goung to another system takes a lot of time.

Overall: It is easier to keep track of clients, billing, appointments and paperwork. It has a great feature of letting me know my clients read my communication.

Great product for our firm

Jan 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support

Pros: My favorite thing about the MyCase software is how integrated all the features are. The ability to link contacts and staff to cases and add messages, tasks, workflows, and other case-linked items is extremely helpful and makes my work more efficient.

Cons: It can be frustrating when they move or update a feature and it becomes less useful or drastically changes how we want to do something. I wish that more lists and reports were sortable by different categories, including custom fields.

Love this program! It could use a few more features, but it is so intuitive and helpful.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can access my files, calendar, documents and billing from anywhere. This really helped when I had to travel overseas and still had to keep an eye on things at the office. I love not having to carry heavy files with me when I go to court, and being able to pull up documents during trial or court.

Cons: Would like to be able to run reports of certain items, like trial dates. Would like to be able to list a projected budget for a case and be able to see where we are with respect to the budget. Would like to be able to add pdf's to the invoices and email the whole thing as a package to the client.

Overall: Simplification. One program instead of two or three.

Capterra-loader

Ease of Use

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Very user friendly, and all-inclusive of case management needs. I like that MyCase is consistently improving and adding features to make it a "one stop shop" for my files.

Cons: Runs at a slight delay sometimes, but then again, we're a bit spoiled in 2018 and expect everything in the blink of an eye.

Overall: I've been using MyCase for about 4 years, and it makes my life as an attorney much easier and concise. I appreciate having everything for my files in one place, in an organized manner, with features to enhance the management of them.

It's a key part of case and time management in our firm. It's user friendly and easy to set-up.

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, versatility across multiple platforms, powerful tool for both case management and time management. Incorporates all aspects of firm management, even invoicing and payments.

Cons: The accounting aspect could be stronger. I still use Quick Books to manage the firm. Other than that I have no cons.

Overall: Great way to manage case load, details of cases, work flow, deadlines, billable hours and time management. Invoicing and payments management are an added bonus with proper flow to trust account and operating account.

As a paralegal I find the MyCase system a fantastic improvement for our case management

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Everything is always at your fingertips with just a few clicks. No more leafing through files and papers. Also, it is so much easier to keep clients informed without having to answer hundreds of phone calls. Lastly, the customer service is terrific whenever we have questions or suggestions.

Cons: I have no complaints as the system is constantly being upgraded and features are being added.

Overall: Ease of case management and transparency for clients

Vendor Response

by MyCase on May 08, 2018

Thank you, Bill, we are so happy to hear about your positive experience!

Generally excellent. Sometimes takes a while to load pages.

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It does a great job of saving my time!

Cons: TOO MUCH EMPHASIS ON THE PORTAL! Please understand that there are a lot of us whose clients won't be communicating through email. I represent a large number of indigent clients - they don't use the internet at all. I think before you add a feature, you should ensure that the feature will function OUTSIDE of the portal. I sometimes feel that I'm only getting partial use of the product, since some features are clearly designed around the portal.

Also, would be easier if the search function searched more than basic info. It would be nice to search for any term.

Overall: Time saving, easier billing

It is a great software for us and our clients to keep in contact with documents and events

Jan 25, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The clients being able to log in to see documents, events, upload information, etc. Allows both myself and the attorney to look at the case file and know what documents, emails, events are there.

Cons: The mobile app is not great. The attorney in our office cannot see recent activity unless she specifically logs into a client account. She needs to be able to see recent activity in real time

Overall: The ability for our office and clients to have access to the same case information

Vendor Response

by MyCase on April 16, 2018

Lisa- Thank you for providing us with your feedback. In the newest update of the mobile app (v. 2.0.13), you can view activity in real time. If you would like help updating your mobile app, or have any other questions, please reach out to our customer support line. We are always eager to improve the experience for our users!

An intuitively easy to use program

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Look and feel is excellent and summarization screens are simple and effective for quick information. The ability of retaining one's own organization is also key. The program is simple but carries a surprisinly high degree of flexibility.

Cons: Trust repelensihment billing really needs to be added to invoicing. Case listing can be a bit cumbersome at times, but alternatives in searching and bringing up cases compensates for this.

Overall: Fast and well designed look and feel

MyCase is a great tool for law firms. It has everything you need in one website.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MyCase has a calendar system, time keeping, document management, client communication, billing and payments in one platform. That is what I like the most about MyCase. Everything our firm needs in one place.

Cons: The credit card processing fees are high. Other than that I have no complaints. MyCase is great about updating features and seeking user input.

Overall: The best benefit is that you only need one software for all of a law firms needs. MyCase has everything.

Great practice management suite

Sep 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of creating invoices. Task management tools.

Cons: I wish some things were more customizable and that there could be some integration with dropbox and or notability to help with document management also I think the way of entering dates on the mobile platform is cumbersome sometimes and they took away the ability to copy text from case name to event title field which sucks

Overall: Way easier time doing billing and keeping track of stuff.

Vendor Response

by MyCase on September 17, 2018

Hi Jeff, thank you for your review. With regards to document storage, we now offer an integration with Dropbox, which will allow you to easily view and edit documents stored in Dropbox through MyCase, without the need to download and re-save - any updates will be immediately reflected in MyCase. We appreciate your feedback regarding our mobile app and someone from our product team has reached out to get more details. Thank you again, we look forward to our continued partnership!

Very cost effect way for my client management system and very portable.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Cost effective, adaptable, mostly easy to use. Additional fields can be added to any section (billing, documents, client, case, etc.), billing is easy and seamless. Email integration is a great benefit, I just wish you didn't have to manually resolve them. Probably not a problem if you have sufficient staff. However, it's great to have your email in the same place as the rest of your case information.

Cons: I've found creating and uploading documents to be difficult. The apps for phones/tablets are still being worked on and lack much of the functionality of the website.

Easiest Complex Legal Support System to Use

Sep 12, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about MyCase is the ease of use. I can use it though an app or if I choose through a web browser on my portable devices. Each platform offers ease of use.

Cons: The only feature I wish the app platform had is the ability to see archived emails.

Overall: My overall experience with MyCase is above outstanding. If I see an issue with the software or a need that I think could be addressed the support staff would waste no time in providing support and building something. I love the continued improvements a being made which makes me feel the support team is truly listening. The beautiful dashboard is easy, sleek and allows me to get to the important information quickly.

Love the mobile access and access from my computer/laptop.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: MyCase is user friendly and meets the needs of my law firm for billing, calendar, contacts, etc. There is min requirement to submit this which is difficult as helping with this at 10 pm at night after long day.

Cons: Does not recognize my company email address that ends in .email.

Overall: See prior notes.

Absolutely essential to maintain my solo practice. I'd be lost without it.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can do just about anything I need to do to keep organized in my practice and collect from my clients.

Cons: I use my gmail as my primary email account which I have linked to my MyCase. But not every email is case related. It takes me forever sometimes to go through and individually delete all the non-case-related emails. It would be nice to have a delete and resolve button on the reconciliation box.

Overall: helps me with every aspect of my practice

ease of use and quick

Jan 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: ability to share information with clients especially documents and calendar events. Its easy to learn.

Cons: apparently the mobile app I cannot edit client information such as change an email or phone number. I have to do it on the desktop. Also the mobile app looks good but its still clunky to navigate. example on the recent activity its blue like a hyperlink but I cant' click on it and go to that note or task.

Vendor Response

by MyCase on April 16, 2018

Thank you for your review, Travis. It's great to hear that MyCase is easy for your firm to use and get synchronized with. In response to feedback like yours, we recently updated our mobile app to enable you to edit client information. Download the latest version of the app to give it a try, and please don't hesitate to communicate with us directly at mobile@mycase.com with any additional feedback!

Great program. The couple times i had issues they resolved them within an hour.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and how fast customer service responds to my inquiries. Also the iPhone app is wonderful and i use it several times per day.

Cons: The only this i can think of is that sometimes there is a syncing issue between my web-based mycase software and my iPhone app mycase. However, each time i had the issue (twice i think) i emailed them and they emailed me back a fix that worked within an hour.

Mycase Review

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: So easy to use and customer service always responds quickly. Helps us manage our files and cases. Mycase is excellent for any law firm that wants to help their practice function properly

Cons: Although I love using mycase, there are times where I want to assign tasks to others from a workflow, and it can be difficult. Also I would like to have the ability to see cases as they progress.

Could not work as a lawyer without it.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Cloud based. Any computer , laptop or my phone. The online client billing/payment works great. I love getting paid when I out of the office.

Cons: I'd like to be able to scan directly into mycase. The document upload works great but I would like to be able to go from scanner to mycase without a stop in between.

Overall: I am more organized and can handle more cases. I get paid faster and easier.

Good for bookkeeping matters, No flexibility in creating case lists or accounts receivables

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
1 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is great with record keeping, easy to use, customer service is helpful but because the program is fixed (I can't run reports using only a few specific categories) customer service spends most of its time apologizing to me for the lack of ingenuity on the part of the creators.

Cons: When I run a case/client report I am unable to select specific categories to report. It will run a case list alphabetically by the last name, but for accounts receivable, it runs alphabetically by the first name. First name. After I run a case list report I have to export the file and then go through manually and delete the columns I don't want in the report. Time consuming and frustrating.

A full suite of tools to manage your law firm

May 05, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are several tools that I love in MyCase, the most importan one is the ability of creating my own templates fro legal documents based on the client's information.

Cons: Since it is web-based it can be limited in certain aspects like rearranging fields but still we can manage just fine!

Overall: The ability to use it directly with MS Outlook is very helpful to our staff productivity.

It has been a good billing software

Jun 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Has case management and billing, it is easy to use. Works well. Good customer support. They generally get back to you within 24 hours. Billing can be used on computer or on your iphone to enter time, which makes it easy for on the go entering.

Cons: The trust fund aspect of billing needs improvement, otherwise the program has been meeting our needs.

Overall: BILLING

Intuitive, organizes a huge amount of information and documents with ease

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Global search feature - find anything fast. Easy to upload documents. MyCase is constantly upgrading and adding beneficial features.

Cons: Would like a connection to email without using a portal. We do not use the portal for client contact.

Overall: Daily use - this is our central system for all information on any case. Efficient calendaring, connectivity to all cases, people, and tasks.

Simple, complete legal office operating software, reasonably priced.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Everything a small legal office requires at a very reasonable price. Simple to use; Mobile access; integrated billing with card payment and secure document transfer ability

Cons: Calendar could use some development, but it's basic manual operation gets the job done.

Very well thought out and user friendly. Indispensable.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a superior case management and billing system. I rely heavily on MyCase in the day to day operation of my business.

Cons: The balance-forward and interest on past due balances, in the billing system is somewhat difficult to achieve. Other than that, I find very little to complain about with this system.

Overall: Billing efficiency, case management efficiencies.

Tremendously helpful in managing my practice as a solo practitioner.

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Helps keep track of clients, cases and billable hours very easily. Very good app component for the phone and tablet. Helps to visualize how productive an attorney is being with billable hours.

Cons: Some recent updates to the phone and tablet app aren't my favorite. There used to be a client photo that would show up and it was easier to access.

I'm a solo and this is exactly what I need at the right price.

Jan 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It organizes my clients, tracks hours, prepares invoices and has a client portal for accepting payments. Comfortable and pleasant to use as possible and just as quick and reliable as desktop software. Customer support is available with no problems at all.

Cons: I tried syncing with Quickbooks and it didn't go so well, but that was mostly because of problems I had with QB online. I use QB desktop and had trouble switching to online and syncing with MyCase - I wish there was a way to sync with QB desktop.

This is the most efficient case management software I have used.

Sep 19, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The email integration and improvements as to file organization are great. Clients love the user end, which allows me more communication with clients without having to actually communicate.

Cons: The accounting/billing side could still use a little work. Adding interest is a bit of a task, some automated features in that regard would be nice. Also, there needs to be some better reports for attorney productivity. Attorney bonuses are based on billables paid, and there is not a viable report for that.

Vendor Response

by MyCase on May 08, 2018

Hi Erin, thank you for taking the time to review. It is always great to hear when MyCase helps to not only improve your firm, but your customers' satisfaction. We have been researching income/attorney productivity reporting, and we would love to talk with you further about improvements you would like to see. A member of our product team has reached out to hear your feedback in more detail- we look forward to learning more about how to make your experience better!

MyCase was great, both on my laptop and my iPad, until the update in late 2017.

Jan 25, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: The laptop program works really well. My clients love it. It is easy to communicate with my clients and for my clients to upload documents.

Cons: MyCase is terrible on my iPad. I cannot view documents uploaded under recent activity. I need to go to the client and scroll through the documents because the documents are not in date order.

Vendor Response

by MyCase on April 16, 2018

Hi Catharine, thank you for your feedback. Our mobile app has since undergone a major upgrade to both the user interface and functionality, including the ability to view documents under the "Recent Activity" area. We are also actively working on adding new views to the mobile app. We hope these updates will improve your experience with the app!

You will not be disappointed

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to learn and use. Customer support is excellent.

Cons: I wish the software would integrate with outlook to make capturing time spent on emails easier.

Overall: We love the app for our phones which helps with scheduling and capturing billable time when away from the office. Customer support is excellent and always receptive to suggestions for improving the software.

Vendor Response

by MyCase on August 14, 2018

"Hi Ann, thank you for your review! It's great to hear that your firm enjoys being productive away from the office using our mobile app. Fortunately, we do offer an integration with Outlook. You can find out how to sync your MyCase and Outlook accounts using the link below. If you have any additional questions or would like to share your feedback in more detail, please don¿t hesitate to reach out to our customer support team.

https://help.mycase.com/s/article/Outlook-Plugin-Installation-Guide"

Comprehensive software at an affordable price. Has really streamlined our practice.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Clients seem to appreciate the availability of the online portal, as well as the ability to make secure payments online.

Cons: There had been some glitches on the app, but I haven't had any issues since the latest update. Other than that, I really don't have any complaints.

Overall: Streamlined our practice management saving us considerable time and energy.

Law Firm Software

Nov 03, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: fairly user-friendly. Billing software works better than most other case management software I have used in the last 5 years. Clients can also access it and upload documents needed for their cases.

Cons: I think the software needs to be updated to compete a little better with Clio or RocketMatter. Calendar is glitchy and there needs to be an easier way to get to specific matters

Overall: I have used MyCase for about a year with a Law Firm I do some freelance work for. It is simple enough to use, but I have used others that I like better. The billing portion of the software works much better than the other 2 programs i have used in the recent past. Also I like that clients can upload documents to me through MyCase

Recommendations to other buyers: Use all of its functions.

The site itself is EXCELLENT.

Jan 25, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It has transformed how and where we work. We have less overhead and more staff working remotely from home. It lets us see - real time- what is transpiring on the cases we have. Transforming MyCase for use in our specific field - Workers' Compensation - was easy.

Cons: We cannot use the new app. It needs serious work. It does not work with IOS/IphoneX and is absolutely useless to us. We were able to use the old app fine and are contemplating a change due to the new app.

Vendor Response

by MyCase on April 16, 2018

Hi Kathryn, thank you for your feedback. We are sorry to hear about the issues you are facing with the new mobile app. One of our Product Managers has been in contact and we are happy to continue working with you to resolve the issue.

Easy to use with great functionality

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: VERY User friendly. I am by no means a techie, but I find the program so easy to use. I was up and running in just a couple hours.

Cons: I wish multiple client could be created in one case file. For example, if I represented 3 clients in a PI case, I would want one file created, but 3 separate sub-files for each client.

Best on the market

Aug 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: EVERYTHING!! They listen to their customers needs and are always updating things to fit the needs of the users.

Cons: I wish I could click on a phone number from my phone and it call a client.

Overall: Easiest most efficient software on the market. If MyCase doesn't have what you need then just tell them. They will have it for you later. Love love love this software.

Easy to use and easy for clients to use.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Ability to have client's input in ONE location rather than e-mails to different staff members. Ability to quickly send documents to client when I receive them which allows client to be up to the minute on their case. Everything is uploaded so they know as much as I do about communications and filings.

I have been using MyCase since 2015. It was easy for myself and clients to learn and use.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I like that my clients can use it to upload and download documents. I like how easy it is to create invoices, and my clients like that they can pay those invoices online. I appreciate that new functionality is frequently added.

Cons: I occasionally run into little issues where the software seems to need more steps to do something that I feel it should take, but it is not clear if that is a user problem or a software problem. I cannot think of something that I actively would list as a con.

Overall: A simple way to provide communication and exchange of documents with my clients, an easy way to create invoices that clients can pay online by check or credit card. An app that lets me access the files when I am out of the office.

MyCase has been wonderful for getting my offices up to speed with Invoicing, etc.

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Linking cases to clients for court dates, etc. Being able to upload documents for each individual client.

Cons: Not always easy to decipher. Need to figure out how to Invoice without doing monthly or something that shows on the calendar when a client owes money, etc. Invoicing for a flat fee is not as easy as Invoicing hourly.

My life (and solo practice) has become so much more efficient with MyCase!

Nov 02, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software has a lot of features but tech support is amazingly patient so in no time I was able to streamline so many aspects of my solo practice. I am most impressed with the client portal, time keeping & invoicing (snap of a finger!), and the ability to create workflows for my various practice areas. I am so much more organized and save hours on administrative tasks like billing!

Cons: I wish the dashboard (main page) had a monthly calendar right on the page so that I could see my month at a glance as opposed to having to click the calendar link.

Overall: Time management, organization and effective client contact and management.

Capterra-loader

I have used this system for two plus years and it makes my life so easy no matter where I am

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The system allows my clients to pay me online either by e-check or credit card. This has dramatically reduced my account receivables

Cons: The only issue I have found so far is the inability to get a report of my client files by case number rather than alphabetically. Everything else works flawlessly

Organization at last, my way, my speed

May 11, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I haven't had the chance to use the payment module yet which is mildly frustrating but i'm looking forward to same. The company also offers related website services in support/conjunction which I am considering but am unable to advise otherwise on.

Pros: Setup is structured but allows you to add your own categories and fields in addition to tasks, notes, documents etc letting you put what you feel is important up front. Unlimited storage in the cloud to allow for document association as well as a editing program and the ability of clients to check status on their cases to the extent you want such are all attractive features.

Cons: The open architecture approach is welcomed but I would like to be able to organize more case type specific concepts more easily than what I can. The editing program only works apparently if the system you are on has MS word as otherwise the system will advise you to purchase same. The mobile application I believe it being upgraded but you cannot see tasks on it for the moment.

Easy to Use and Great for Client Interaction

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: User friendly and it helps the client feel like they are up to date with what is happening with their case

Cons: I would like an easier way to sync documents then having to put them in the One Drive and then copy and paste them to My Case. It's a two step process and it slows our work production down

Easy to use and integrates well with my practice

Feb 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of billing and calendar system. Trust account and payments are easy to manage. Integrates with my VOIP phone system.

Cons: Lack of means to split billing on a single case. New mobile app is not user friendly. We do not use the document creation system because it was not user friendly

Vendor Response

by MyCase on April 16, 2018

Thank you for sharing your experience, David. We are glad to hear that MyCase has been easy to implement and helpful for your firm. A member of our product team has reached out to learn more about your experience with the mobile app.

Capterra-loader

Great software, Great price

Sep 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to use, you just intuitively know how it works. Also, they encourage feedback for new features and release them often. The online help with videos and detailed instructions is awesome too!

Cons: Not really a complaint, but the graphics aren't as flashy as other software, but I take performance of looks any day.

Overall: I wanted software that integrated billing and made it simple to collect money. After all, what is the point of being highly organized if you aren't also making money. The billing is editable and straight forward and the easiest I have worked with. Calendar, case management and document integration are all great too! Definitely worth the money!

Easy to manage for myself and our clients

Apr 03, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The fact that I no longer have to prepare a letter plus an envelope to physically mail out copies to our clients.

Cons: What I like least that I cannot have several tabs open. For example, pulling up my calendar to view dates that I can provide while writing a MyCase message to a client.

PERFECT FOR MY NEEDS!

Feb 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It's so user friendly especially for my clients! It's so great to have everything in one place...my calendar, documents, tasks, etc. Makes it easy to control my business!

Cons: The app used to be great but with a recent upgrade, it's hard to refresh and use. I really can't stand the app.

Vendor Response

by MyCase on May 08, 2018

Hi Ral, thank you for your review. It is great to hear that MyCase has been a good fit for your firm and clients. A member of our product team has reached out to hear your feedback on the mobile app in more detail. We look forward to improving the experience.

Helps me stay organized and save time.

Jun 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ability to keep track of all aspects of the case, important dates, tasks, billing and secure communication with client.

Cons: The android app is constantly improving and adding features, but being able to invoice from the app is a major feature that it's still lacking.

Integration with cloud backup would also be a nice feature, so that all documents uploaded to mycase would automatically sync with the cloud.

Overall: Time saving, organization, easy billing and invoicing, keeping track of dates and progress of the case and being able to keep the client informed by having them log into the client portal to view all documents, dates and communications.

I love the look, ease of use and client accessibility.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love the look, ease of use and client accessibility. It is also very easy for clients to pay the firm, get reminders and see their documents.

Cons: I would like the content of the notes to be searchable and currently that cannot be done. I also wish emails would more easily integrate.

Comprehensive case Management and Billing sustem

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Intuitive, efficient, economical, does not have useless bells and whistles, mobile apps work - nothing ever crashes

Cons: Email does not integrate with Office 365 Web- based Outlook. We disconnected the QuickBooks link because of some confusion which is our problem not a software problem

MyCase is very user-friendly and definitely a "one-stop-shop " for your firm.

Jul 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Calendaring; and client time and billing - from inputting client time to generating the billing to recording payments received - very easy and efficient.

Cons: I cannot think of anything that I do not like! This program is inclusive of everything you need to operate your firm.

Experience has been great.

Mar 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to navigate around the tabs and was super easy to learn how to use. Everything is together in your case so the clients can find it all easy.

Awesome Practice Management Software

Nov 05, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use and the price

Cons: There are some specific features that I find would be helpful to my practice, but otherwise I enjoy the software.

Overall: When I first started my law practice, I was somehow directed to MyCase. I loved the fact that it allowed a 30-day free trial to get me acclimated to the service and it's features. Almost a full year of practice and I haven't looked back. I love the fact that it's interactive with Outlook and you can't beat the price. It's well worth what I pay for it. I am constantly recommending the software to my colleagues who may be just starting out (like I was) or are just looking for a different PM software. Great find for my practice!!!

Recommendations to other buyers: Nothing! Keep seeking feedback and improving the software.

Great product!!

Apr 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to accept credit card/ACH payments, the client portal, seamlessly syncs with Google Calendar, easy to use, covers all aspects of practice management.

Cons: The reports, the A/R, and billing functions could be more robust and easier to use; there is no CRM component.

Best practice management software on the market.

Dec 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Calendar, tasks, reminders, client login, client app, document management, and cost. It's with me everywhere I go. And, it has never been down!

Overall: Saves me time and helps me stay on top of my client's cases. It also is invaluable to assist the client obtain documentation as they can upload into the file.

Vendor Response

by MyCase on April 16, 2018

Thank you Rick! We're glad to hear that MyCase is saving your time and making a meaningful difference for your firm.

Very happy with MyCase. It's easy to forme to use as well as to receive payments from clients.

Sep 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: The monthly rate for this service is great for all of its uses. Payments are deposited in my account pretty quickly and love that the clients can send money using MyCase.

Cons: I'd like for there be a way to have different cases associated with the same client for purposes of billing. It's a bit inconvient to have to send a separate invoice for each different matter I work on for the same client. Also, AmEx isn't accepted which forces me to use another point of sale system to receive AmEx cards. Lastly, it would be great to allow clients to be able to book appointments through MyCase.

Mycase has provided us with a great billing option for our clients.

Feb 26, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I have used other case management software in different areas of practice than now, and Mycase is by far more user friendly than the other two.

Cons: It may not be a con, but more of an operator issue, but I could use more detailed or varied reports for billing.

MyCase makes it easy to keep track of my 4 attorneys' daily activities and deadlines.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Appreciate the ability to assign individuals a specific color for use on the calendar. It enables me to keep track of the attorneys case activities & deadlines. I also like the ability of clients to access their files.

Cons: I dislike the address feature on the calendar. By saving everything, it becomes too bulky. I also dislike the fact that once a case is closed, all events n the calendar disappear.

Capterra-loader

MyCase has streamlined my practice and made my life much easier!

Nov 16, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's affordable and easy to use - calendaring hearings/appointments, uploading documents, creating work flows, sharing information with clients. And tracking hours and generating bills has become a breeze.

Cons: Some clients lose the link to log in & access their profile, or they are unable to access MyCase easily. If the clients used it as much as I did, it would be perfect.

Overall: Has streamlined my practice, made billing quick and easy, and has all of my needed information in one place. Also, being able to share documents and calendar events with clients means I am getting fewer phone calls for basic information.

Simple to use, delivers a s promised, exactly what a small firm needs.

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Comments: Emailing of documents is just getting where it should be. It is getting better as I tested the new beta product and it works terrifically.

Pros: MyCase is very intuitive and simple to use. The calendar and email integration is great and the display screens are clear and uncluttered.

Easy to use experience allows all members our law firm to work easily together.

Feb 03, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Giving our clients easy access to their case online allows our office to work efficiently and effectively.

Cons: I hope that MyCase opens it APIs to allow better connectivity with other services and allow to back up documents online with other services.

It works perfectly for tracking my work.

Jan 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The home page is incredibly inviting and easy to use. The billing dashboard is also easy to navigate.

Cons: The mobile app was recently updated and was hard to get used to again. I checked it recently and some problems were solved.

Overall: Organization

Fantastic customer service

Jan 28, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Keeps me up to date on my billing. With the mobile app I rarely forget to bill that phone call I made while waiting for the bank to open.

Cons: It could have healthier analytics. I do a fair amount of pro bono work and there are some clients for which I do paid work for one aspect of their case and do the other part of the case pro bono. There is no easy way to calculate the total non-billable hours spent on a client over a course of time.

Overall: Billing ease and a secure portal to exchange client documents electronically. It also acts as a remote backup for all my client files