# Page 11 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 11 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 251-275 of 783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JV

Jennifer V.  
Senior Associate  
Law Practice  
Used the software for: 1-2 years

### "Solid Timekeeping System"

February 7, 2024

4.0

Very good and accessible timekeeping system. There are many reports available, and it's not clear what they all are.

Pros

Running reports is very fast and easy. My Case makes it easy to look ahead to upcoming deadlines.

Cons

The calendar function does not compute in weeks, which is critical for me. Some reminders pop up every time I open the program, and I can't do anything until I dismiss them...which means they are just annoying and I ignore them.

Review Source

GS

Grace S.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "MyCase has made my practice workable with minimal staff and monetary investment"

March 8, 2018

4.0

I am able to work at home and at locations and times convenient to clients; I can offer work-at-home opportunities to staff; storage is no longer an issue since my office is almost entirely "paperless"; I have been able to reduce the number of support staff; the return calls I have to make has been greatly reduced because there is no longer a need to locate files and contact others to ensure everything is up to date; I have an efficient means of tailoring case management based on the type of case or client

Pros

\--I am able to access and update my entire case files from anywhere; --my staff can view the same information I am, when I am away from the office --it is easy to adjust to the specific requirements of my practice; for example, I can set up a "case" for all my administrative information ("Office Admin, 2018"), including documents, time, and expenses

Cons

\--the software allows firm specific information to be input, but is limited on its usefulness; for example, I have a field for travel time as part of a time entry, but the invoice only shows the total time --the inability to store documents with a contact as opposed to a case; for example, I use a particular therapist on multiple cases but I cannot attach her resume to her contact information; to be rapidly accessible, I must store the same document with every case --the calendar can only be printed in an agenda format; to print monthly or weekly views, I must go outside the software to a sync'd calendar

Review Source

Response from 8am

November 15, 2019

Hi Grace, thank you for your feedback. We are happy to report that there is a way to store documents as part of a contact, and a member of our product team has reached out to help you through the process. We have also taken note of your thoughts on calendar printing and invoicing, and will be taking it into consideration for improvements in the future. If you have any questions, feel free to reach out to our customer support team! Your continued support and feedback is appreciated.

KS

Kristen S.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "An excellent organization & billing tool"

May 17, 2023

5.0

Excellent, I implemented MyCase & all users are very satisfied with the ease of use & organizational tools.

Pros

MyCase is user friendly & easy to learn. Excellent for organizing case documents, calendars, & time entries.

Cons

My only complaint is large video files having to be stored in Dropbox, but it's a minor complaint & understandable.

Review Source

CW

Craig W.  
Managing Partner  
Law Practice  
Used the software for: 1-2 years

### "Best Investment "

February 13, 2024

5.0

Love it. Always recommend it to anyone I speak with.

Pros

The ease of use. And the app which makes life easy when out of the office.

Cons

A little expensive. I feel that as the firm has grown it’s become costly and there should be a better rate for over 10-20 users.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Felt it was easier to use. Liked the overall feel and layout.

Review Source

RM

Rick M.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "MyCase Review "

May 16, 2023

5.0

Overall it's a great product, we use it daily and it serves its purpose

Pros

Functionality and ease in use, keeps all staff appraised of what is happening in each case file.

Cons

Too many tabs that I believe can be joined to provide a unified function as opposed to using more than one tab

Alternatives considered

[Canva](https://www.capterra.com/p/168956/Canva/)

Reason for choosing 8am MyCase

Provided me the opportunity to use and become familiar with it before committing to the purchase.

Review Source

EW

Ellise W.  
Principal Attorney  
Law Practice  
Used the software for: 2+ years

### "MyCase is an INTEGRAL part of my business"

August 11, 2023

5.0

Overall, I enjoy MyCase and it is an integral part of my firm. I believe we use all features.

Pros

I like the ease and simplicity of use. It covers most of my case management needs.

Cons

I feel that there needs to be more automation. Workflows should be available for Leads. The "zaps" available on Zapier are even limited and should be expanded.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

MyCase fit my needs better and was easier to use

Review Source

EN

Elizabeth N.  
Senior Paralegal  
Legal Services  
Used the software for: 1-2 years

### "MyCase is a great CRM, but has poor ethics"

October 20, 2023

4.0

Very poor experience. MyCase does not have ethics to be honest in their dealings with their customers. That is why we left them and went to Clio. We have had no problems with Clio and have even started working with their product team on upcoming code changes to enhance Clio's functions.

Pros

MyCase was a great application. It is very user friendly. The invoices allow clients to easily see what their payment plan is, how many payments there are, and what the upcoming payments are.

Cons

My issue with MyCase is the Account Management. We left MyCase for Clio because the account manager lied. Our firm was divided and from one account, we created three. The account manager told us the price per account would be a certain amount. We agreed. The work was done to divide the cases and move the documents. Then she came back and said we couldn't have the price agreed on and it would be a different amount. We had proof of the amount and conversation. She admitted she lied, but said her manager wouldn't let us have that amount. With proof of the lie, they did not care. The ethics of MyCase caused us to leave them and go to Clio.

Review Source

VR

Verified Reviewer  
Managing Partner  
Law Practice  
Used the software for: Less than 6 months

### "Beware of Bait and Switch and Yearly Non-Refundable Contracts"

February 16, 2023

1.0

MyCase representatives will not be upfront with you about what the system can and cannot do -- promises were made and not kept as to functionality. They will also sell you an entire year and not advise you that there is a "no refund" policy. If you are tempted to use this system be sure to set it up monthly rather than yearly so that you are not stuck with an entire year for a service that does not meet your firm's needs.

Pros

Customer service was great at confirming that the system did not operate in the ways that we were told that it would. They were honest and tried to be helpful, but ultimately the system did not function in the ways needed for our firm to succeed.

Cons

The migration process was unsuccessful. Over 2000 contacts did not properly link to their matters or to the related contacts.

Reason for choosing 8am MyCase

We ultimately chose MyCase because promises were made regarding the functionality of the system, which ended up not being true.

Review Source

DP

Dawn P.  
Managing partner  
Law Practice  
Used the software for: 2+ years

### "Great case management system! "

July 20, 2022

5.0

Love it!

Pros

Love being able to manage cases from various locations.

Cons

In the billing system the drop down box needs to fill as you type. (ie, if you type “m” it drops down to motion, if you type “s” it drops down to service

Review Source

JK

Jillian K.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "MyCase is critical to our law practice "

December 2, 2021

5.0

We are able to track multiple litigation cases in MyCase to keep our practice on track, including notes, tasks, billing and documents.

Pros

We love the electronic signature feature. The case management ability of this product is great. I think we could learn more features, including document tracking. We allow clients to upload their documents into their MyCase file for bankruptcy cases, a big time saving feature. The billing feature is really great for us. It saves time, using the billing features, the invoices look wonderful.

Cons

There is really nothing that I don't like about the software.

Reason for choosing 8am MyCase

We liked to price point of MyCase and the ease of use.

Review Source

DK

David K.  
owner  
Law Practice  
Used the software for: 2+ years

### "Solid and easy to use product"

October 31, 2022

5.0

Customer service is excellent.

Pros

Incredibly easy to set up and use. Our new employees learn the program immediately. The calendar system is excellent. Invoices are usually easy to create and forward to clients.

Cons

The interplay between trust and regular checking accounts is unnecessarily complicated. Mycase needs to institute a system for split billing, for example, for guardian ad litem cases where a total bill is divided between two parties. Further, there are odd and unnecessary restrictions completing reports.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Better integration with our software

Review Source

RG

Robert G.  
Of Counsel  
Law Practice  
Used the software for: 2+ years

### "Billing and case management features at a reasonable costs"

February 21, 2023

5.0

Primarily, I am able to send out monthly invoices to client and spend no more than an hour monthly to get that done.

Pros

I use MyCase primarily for time keeping on files and invoicing clients. The invoices are easy to compile and send out and the cost of the program each month is mopre than made up in payments received from clients. Also, there is no need to send out invoices by mail.

Cons

I would prefer an email feature integrated with Microsoft Outlook.

Review Source

RG

Rick G.  
Social Security Disability Representative  
Legal Services  
Used the software for: 2+ years

### "MyCase: Can't Do Business Without It"

August 4, 2023

5.0

I've been utilizing MyCase for a decade now and it has become an indispensable tool for me in performing my job efficiently.

Pros

I really appreciate the feature in MyCase that allows me to create custom fields for both my case and contact information. It's also really helpful to be able to customize templates for creating documents.

Cons

Is it possible to create separate fields for calendars and tasks? The pricing has gone up quite rapidly, but it still remains a good value.

Reason for choosing 8am MyCase

More features, web-based, and price.

Review Source

YP

Yenisleyvis P.  
Owner  
Law Practice  
Used the software for: 6-12 months

### "A great solution to control your pipeline of Customers, cases and payments"

August 13, 2023

4.0

It has greatly improve our case management, and collections. But still can be improved. More information on the financial side, more flexibility to design reports, etc.

Pros

We found extremely useful the feature of Digital signature. We have been able to use it for immigration forms and Retainers, for out of state clients, who can now sign no matter where they are. Also, generating monthly statements with payment and outstanding balances that our customers can see whenever they want, and send automatic payment reminders has been very helpful to improve collections.

Cons

I have submitted several times the suggestion of improving the financial information to include some sort of "monthly" cash flow for all the customers. This is not possible with the current reports.

Review Source

PB

Paramprit B.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "MyCase for a Family Law Firm"

July 27, 2023

5.0

Great.

Pros

MyCase is easy to use. It allows you to streamline everything. It allows you to upload large documents and share with parties.

Cons

Overall I like everything. MyCase is always coming out with something new to improve. I wish that we could save file folders into MyCase rather than just individual documents.

Reason for choosing 8am MyCase

MyCase was cheaper than Clio and easier to use.

Review Source

DR

David R.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Wish i thought of it."

February 14, 2024

4.0

Great. I could not practice law without it.

Pros

Doc storage and client's can access files they need to read or sign without calling the office.

Cons

The app freezes every time the message or keyboard is used. Aweful flaw. They know its busted and need to fix it. I have almost left because of it. It has cost me hours in lost time.

Review Source

JK

James K.  
Attorney at Law and Owner  
Legal Services  
Used the software for: 2+ years

### "A friend to small firms"

February 7, 2024

5.0

Pros

All encompassing platform that is user friendly and efficient, overall. Customer service is stellar - above and beyond expectations and always a quick response.

Cons

Pricing has been increased significantly in the last few years - I believe my monthly expense has nearly tripled. Lacks hard backup on the firm’s end.

Reason for choosing 8am MyCase

Ease of use and reasonable pricing structure compared to others

Review Source

JF

Jane F.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "One Site to Rule them All"

July 15, 2022

5.0

I started with MyCase when I started my practice years ago. Every time I recognized another feature I needed, there MyCase was adding it as if they were reading my mind.

Pros

This software at its best is a one-stop shop for an attorney; any feature it does not have on its own it integrates with a program that does.

Cons

As the company continues to buy/merge with other companies, I fear that they will potentially price me out of the market as more features become "optional"

Reason for choosing 8am MyCase

Recommended by a friend.

Review Source

MR

Mitch R.  
Owner  
Legal Services  
Used the software for: 2+ years

### "MyCase is the best case management tool "

August 4, 2023

5.0

Tracking time and expenses and calendar deadlines could is a breeze in MyCase

Pros

All components are obvious and easy to use; and when something does not work, which is rare, customer service does somersaults to serve

Cons

No complaints about MyCase; everything I use works well all of the time.

Review Source

RR

Ryan R.  
Owner/ Attorney  
Law Practice  
Used the software for: 6-12 months

### "MyCase has everything I need"

May 23, 2023

5.0

It keeps me organized and I love the ability to have client interaction with the case management aspect.

Pros

Lots of things come with MyCase including billing, notes, and time tracking and lots of integrations offered. Very intuitive and easy to train new people on.

Cons

Online storage is limited to 1GB file size

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

More features and more use friendly

Review Source

JG

Jason G.  
Senior Trial Lawyer  
Law Practice  
Used the software for: 2+ years

### "MyCase is a Law Practice Necessity"

September 20, 2022

5.0

Excellent program that adds efficiency and reduces the stress of running a law practice.

Pros

This software is intuitive and can be accessed across all platforms. It allows a firm like ours with multiple lawyers to instantly see what is going on with a case, from billing, to notes on conferences with opposing counsel, to time spent on the case by different lawyers and investigators, to docketing management. It is a full service program that takes care of every facet of our practice.

Cons

The app for the phone will sometimes crash or sign you out automatically.

Review Source

SS

Stephen S.  
Legal Administrator  
Law Practice  
Used the software for: 2+ years

### "MyCase makes law firm management of client work matters doable!"

October 25, 2022

5.0

90-95% positive. For what I use it for, it is highly capable and consistently without fail.

Pros

It's intuitive, scalable, and very reliable.

Cons

The email component could be improved upon. It is limited in terms of grouping & keeping email together in a single thread, and tying into external email platforms.

Review Source

CD

Cathy D.  
Lawyer  
Legal Services  
Used the software for: 2+ years

### "Good Investment "

February 12, 2024

5.0

Overall it is great software and I use it daily.

Pros

I like the billing program and invoicing the most. It’s easy to use and I love the app on my phone

Cons

I don’t like the way documents that clients upload appear in the list of documents.

Review Source

AD

Andrew D.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Essential Tool for a Law Firm"

May 10, 2022

5.0

Pros

Client invoicing and time tracking make this product stand out.

Cons

The program does everything we need it to do. I cannot think of anything to change.

Switched from

[Lexis](https://www.capterra.com/p/196819/Lexis-Advance/)

Lexis was unable to work in the cloud at the time.

Review Source

CD

Chris D.  
Partner  
Law Practice  
Used the software for: 2+ years

### "The Best Practice Management Solution Everywhere"

September 10, 2019

5.0

Pros

1\. The best feature about Mycase is the client portal and client communication tools. This helps us automate some essential functions like sharing documents, court dates, deadlines, and obtaining information from clients to cut down on staff time. Now instead of dealing with "update calls" and requests for copies from our clients are able to focus on other tasks. 2. The workflows feature helps us take the thinking out of the routine tasks that need to be done on a case so we can focus our mental energies on the unique aspects of a given case. 3. Mycase is incredibly responsive to customer feedback. 90% of the suggestions I have submitted over the years are implemented and become part of the product. They release new features multiple times every month and help make a good product even better!

Cons

The one feature that needs work is email integration (saving emails sent and received to Mycase). The feature as it stands today requires a good deal of manual matching of emails to cases, a tedious task. I believe it would work better if they integrated email through IMAP or POP and allowed you to access and send external emails through Mycase, which would aid the sync process quite a bit.

Alternatives considered

[Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/)[Clio](https://www.capterra.com/p/105428/Clio/)

Review Source

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