# Page 12 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 12 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 12 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 276-300 of 783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KM

Kimberly M.  
Partner - Attorney  
Law Practice  
Used the software for: 1-2 years

### "Love MyCase, but there is room for improvement."

February 21, 2024

5.0

Pros

Love the simplicity of tracking time and expenses and generating a billing statement from that time. This was the #1 feature I needed from it. Second key feature is client contact information and case status information. I use the "status updates" tab constantly to keep track of where I'm at in a case and key notes.

Cons

Billing feature needs improvement. They don't allow you to post a QR code or photo on the billing except your main logo, and they don't pass on credit card fees (the 3% fee) to the client, which is HUGE for a small firm, despite their claims that they are fully interfaced with lawpay. This is a huge inconvenience. I use the mycase to generate the bills but use a different software to bill so we don't incur hundreds of dollars of credit card fees.

Review Source

ML

Myrna L.  
Director  
Law Practice  
Used the software for: 2+ years

### "Best Software for Law Firms"

November 22, 2021

5.0

Overall I love the product we just aren’t happy with how we were treated upon our last renewal period.

Pros

Love the ease of use and how everything is very available at your fingertips including support. I have had a very good experience with almost all aspects of the software.

Cons

I do not like the price and a suggestion is never believe anyone signing you up without getting it in writing. I was promised one price and then they immediately increased it and refused to honor the sales reps offer. Even having it in writing and they refused to honor what their rep offered.

Reason for choosing 8am MyCase

The price and the sales reps spent more time showing us how to adjust it to our practice.

Review Source

EF

Elizabeth F.  
Managing Member/Attorney  
Law Practice  
Used the software for: 2+ years

### "We've used MyCase for more than a decade"

July 26, 2022

5.0

Very good experience.

Pros

I like that they are always innovating the product. They also take seriously the feedback provided by my firm and have implemented some of the ideas we've sent.

Cons

I would like to see more integration with other software, if possible. I'd like a better timer and more locations in the portal allowing to add time tracking for the work done.

Alternatives considered

[Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Better value for the price. Others especially Clio priced too high.

Review Source

KF

Karin F.  
Managing Partner  
Law Practice  
Used the software for: 1-2 years

### "Customer Service is now non-existant! "

January 27, 2020

3.0

I used to LOVE myCase and was a loyal recommender for several years. The program was everything I needed for my growing practice UNTIL about six months ago when the company eliminated the call-in feature and added the chat function. There is now no help or customer service to speak of. The program is getting more and more glitchy - ie sometimes things will save and sometimes it wont. This is a big problem when inputting data for migration to legal forms later. So disappointed. This used to be a great one.

Pros

The cost cant be beat - if the company responds to customer service complaints The functionality of the program is good and had potential to be great - until the support functions went away - and along with that the best customer support specialists. The billing and invoicing program is easy to use.

Cons

Customer support is now only available via chat. The agents are no longer knowledgable. The function to submit a question does not result in any feedback at all. The program is now getting glitchy and the newest update is just terrible looking and terrible functionally.

Review Source

Response from 8am

February 4, 2020

Hi Karin, we are sorry to hear about your recent experience. Our Customer Support phone line continues to be available for all customers at (800) 571-8062. It can be found on our Support page here: https://www.mycase.com/support, along with email and chat options. We take our customer feedback seriously and each piece of feedback is reviewed by our Customer Success and Product teams. One of our Customer Success Managers has been in touch to learn more and follow-up with any other questions you may have. We look forward to providing you with a more positive experience moving forward and to work with you for many years to come.

WW

Willie W.  
Attorney/Judge  
Legal Services  
Used the software for: 2+ years

### "Why MyCase!"

July 18, 2023

5.0

Wonderful tool for tracking cases and keeping up with documents.

Pros

The calendar is a great feature for staying in track.

Cons

Email is difficult to integrate with other emails.

Alternatives considered

[AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)

Reason for choosing 8am MyCase

MyCase is more user friendly and listen to advice for improving.

Switched from

[Abacus Private Cloud](https://www.capterra.com/p/183454/Abacus-Private-Cloud/)[AbacusLaw](https://www.capterra.com/p/18374/AbacusLaw/)

MyCase is more user friendly and listen to advice for improving.

Review Source

EL

Erika L.  
Paralegal/Office Manager  
Law Practice  
Used the software for: 2+ years

### "Great product"

August 19, 2020

5.0

Mycase provides our clients control and open access to all aspects of their case. It has helped streamline communication, document signing and invoicing. It was easy to set up and continues to be updated with new features that help our practice run smoothly. Highly recommend for a small firm that does not/cannot invest thousands up front in case management software.

Pros

Quick and easy to set up. If you can navigate facebook or social media, you can navigate mycase. Client's ability to have secure access to their electronic file, all appointments, court dates etc. cuts down on calls/emails asking for documents or to confirm when an appointment is leaving staff time open for more meaningful (and billable) work. Interface allows clients to upload their own documents to the file as well. Invoicing, tracking tools for billable hour goals, online payments and easy to create reports brings valuable information to the firm. Also love that they are constantly updating features based on user feedback. For example - we have the ability to text message with clients now, which is a great way to communicate with those client's who wouldn't otherwise use email etc.

Cons

Some of the integration features we are not using. I prefer to keep my quickbooks separate for example. Some of the clients have brought concerns about being able to access from a mobile device. The app for users needs some updating as not all features are available or user friendly.

Review Source

LW

Lauren W.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "A useful, easy-to-navigate product for my solo law firm"

May 13, 2023

5.0

Pros

I like the time and expense tracking, invoicing, and billing the most. Also, the customer service is timely and has always helped me with any issue I've had.

Cons

now that I've downgraded to basic, I don't like that I can't modify my time entry events or see the full dashboard with daily/weekly breakdowns

Reason for choosing 8am MyCase

Mycase seemed easier to navigate and more directly tailored to the legal profession

Review Source

ML

Michael L.  
Legal Assistant  
Law Practice  
Used the software for: 1-2 years

### "Good and concise platform "

July 20, 2023

5.0

It is a good, clean and concise platform to use and for client's to access.

Pros

It is good for someone who has a low-vison disability like myself. Thank you for that.

Cons

I do not have any cons about My Case. Pretty happy with it.

Review Source

SP

Samantha P.  
Legal Secretary/Office Manager  
Legal Services  
Used the software for: 2+ years

### "Very Pleased - Has Changed Our Law Practice Substantially for the Better "

July 14, 2022

5.0

Very happy. We started using this program during the 2020 pandemic when we were all working from home, and even now that we're back in office the ease of use and the document portal are beyond life saving. This program allows an easier way to keep track of who does what and when, contacting clients, and case document management.

Pros

I love the document portal, how everyone can access the documents so there's never a concern about where a document is, when it was received, or where it was filed away.

Cons

Some of our clients seem to have difficulty understanding how to upload documents and how to e-sign documents. This may be user error, but it's also difficult for our staff to walk clients through these issues as we see a different side of the program than the clients do.

Review Source

mH

michael H.  
owner  
Law Practice  
Used the software for: 1-2 years

### " a sole practitioners view"

May 19, 2023

4.0

it is more efficient than our old way of posting time. It is a good program but the inability to change areas of practice is troubling.

Pros

posting time is easy. drafting an invoice is easy. We have not done it but it does allow us to interface with other programs.

Cons

it says we can add other areas of practice but when we do it never takes. We have to put probate into estate planning even though that is not what it is.

Reason for choosing 8am MyCase

see above

Review Source

DS

Dan S.  
owner  
Law Practice  
Used the software for: 2+ years

### "my case review"

February 6, 2024

4.0

good i need to use more features but not enough time to learn

Pros

convenient and fairly simple to use. price is teasonable

Cons

no desk too option. have to open up on web each time you utilize.

Review Source

SW

Shannon W.  
Owner and Managing Attorney  
Law Practice  
Used the software for: 2+ years

### "The Best of Mycase"

November 22, 2021

5.0

My experience with mycase has always been positive. I am able to contact representatives and provide feedback whenever I need to and suggest things that will enhance my experience.

Pros

I love the electronic signature and the client portal. In addition to the text feature this is a critical function.

Cons

I wish there was a camera feature for signings or recordings for the electronic signings.

Alternatives considered

[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/)

Reason for choosing 8am MyCase

Mycase has everything I need in order to properly prosecute a case from cradle to grave. From billing, retention, payments, notes, electronic signing

Review Source

VR

Verified Reviewer  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Great CMC "

November 21, 2023

5.0

It's great! Easy to use and client love it too!

Pros

The ease of use. Simple to learn. The support is great.

Cons

I do not have time to utilize all the features.

Review Source

GCP

G Cleveland P.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "MyCase is an excellent client management and billing program"

February 6, 2024

5.0

Overall my experience with MyCase has brought absolute relief to the client management, document management and billing process. I have done my best to get other attorneys to use MyCase and will continue to highly recommend MyCase. The cost/benefit ratio is excellent.

Pros

MyCase is so user friendly for client management and document transfer. It is incredibly user friendly for time entries, billing and uploading documents. It is also intuitive for finding contacts and documents. Additionally, the key word search capabilities are wonderfully easy and intuitive.

Cons

Making the view of folders and documents compact

Switched from

[Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/)

Tabs 3/Practice Master did not have an online version and the price for MyCase is so much more competitive

Review Source

DL

David L.  
Attorney and Counselor at Law  
Law Practice  
Used the software for: 2+ years

### "MyCase works for a small lawfirm"

November 15, 2023

5.0

We received a lot of help from MyCase personnel in the early phases of our use. We have not needed their people to continue to operate the program.

Pros

The calendar is easy to use. Client data is easy to enter.

Cons

We are pleased overall with MyCase. I have no complaints.

Switched from

[Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)

Amicus Attorney was becoming prohibitively expensive for us.

Review Source

RS

Rachelle S.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Love the system"

April 22, 2020

5.0

I’m very very happy with mycase.

Pros

Client management is incredibly easy with this software. Keeps all Court dates, documents, billing, etc. I can select what I want the client to see too, which also keeps them from calling constantly as they can see what’s going on in their case. I can also do weekly billing and see who exactly is overdue. We also do weekly calendar meetings to assess any upcoming conflicts on the calendar. It is all very user friendly and pretty intuitive. This is my favorite client management software.

Cons

The mobile app. Being a litigation attorney, I am in court all the time. So using the app is my saving grace for many things, but it needs some serious updating. You can still see your calendar and still see that people are overdue (but can’t see by how much or when). It’s easy to access the clients information so you can call them if you put their number in the system, etc. However, you can’t open invoices to see the details. I’ve noticed I can’t open signed documents on my phone either (that I’ve had clients sign through mycase) I can only open unsigned ones. Inputting client court dates into the calendar from the phone is tricky too because it is easy to skip over checking the clients box or other attorneys to appear as you have to go into each individual one. Whereas on the computer this process is very easy. So there are some definitely necessary updates in the mobile app part of this.

Review Source

CD

Christi D.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "I love MyCase and highly recommend the software for client management."

July 14, 2022

5.0

I love MyCase. It is easy to learn to use and is easy to use. The support staff at MyCase is great. If I ever have to contact support, everyone is always attentive and helpful

Pros

I use MyCase daily to track a client's data, their matter and case documents. The software is easy to learn to use. There are many help topics one can use to get help with an issue. This software package was specifically chosen for the email integration offered which helps you track incoming and outgoing emails to clients. I would highly recommend MyCase to anyone.

Cons

One feature I would like to see is in the section where you enter a person's name. It would be very convenient to have two fields to enter names into. One for one spouse, another for the other.

Reason for choosing 8am MyCase

The email integration system.

Review Source

JW

Jacob W.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Great Practice Software"

July 26, 2022

5.0

Great so far.

Pros

Functional and easy to use. Tracking calendar events with reminders is one of the most beneficial. The billing methods and invoicing works great and helps me keep track of who is paying.

Cons

Frustrating when you have to enter the same email address for different people or the same person has a second case.

Review Source

Jerry C.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Couldn't Practice Without it"

February 5, 2019

5.0

Before MyCase, my solo practitioner law practice was trying to keep organized with paper files and a stand alone billing module.

Pros

Very easy to add clients and cases. Basically, all information regarding a client is housed in one place. We have never had the software be non-accessible and I have pretty good feedback from my clients. Also, the trial for this software was no stings attached - they didn't even take my credit card information. After using this for a weekend I decided that I couldn't practice without it.

Cons

I think the "reporting" could be a little bit stronger.

Review Source

Response from 8am

April 4, 2019

Hello Jerry, thank you for sharing your review. It is great to hear how MyCase has become a integral part of your practice and is easy for clients to use. For reporting, we suggest utilizing the new Case Insights page, which provides an easy snapshot of what is happening within your firm. If you would like to share your feedback on reporting in more detail or have any questions, please don't hesitate to reach out to our product team at mobile@mycase.com.

RE

Rhiannon E.  
Director of Operations  
Law Practice  
Used the software for: 1-2 years

### "Easy to use, great client portal"

May 23, 2023

5.0

Pros

Our clients love the client portal. Case management is user friendly.

Cons

We wish the lead and crm functionalities were expanded and offered more comprehensive automated options to check in with clients regularly.

Review Source

MT

Mark T.  
Prosecuting Attorney  
Law Practice  
Used the software for: 2+ years

### "They Hold Your Data Hostage"

March 16, 2023

3.0

Would work fine for a small civil firm. Does not work for criminal prosecution, and the company is unresponsive to client feedback.

Pros

We tried MyCase for our case management software because it was economical and web-based.

Cons

Even though they said it would work, it really isn't designed for the unique workflow of prosecuting crime. Also, they are not responsive to client feedback, and when you try to leave they will not allow you to download your documents with their file numbers in bulk, but make you download one document at a time unless you pay them an additional fee. In essence, they hold your data hostage if you ever try to cancel.

Review Source

TP

Tray P.  
attorney  
Legal Services  
Used the software for: 2+ years

### "review"

August 21, 2019

5.0

Great product. Seems the focus is on other areas besides client connection when client communication and connection is the best part of the entire program. Streamling

Pros

Ease of use. App. Interface. Design. Client communication and ease of billing.

Cons

Costly, no auto responses capability in communications. So, if I'm not available or out of town and a client messages me, it could be a week before there is a response. Also, if a client messages my legal assistant, that message doesn't show up under my messages. All messages from that client to any in the firm should be able to be seen by all.

Reason for choosing 8am MyCase

Cost. Interface.

Switched from

[Clio](https://www.capterra.com/p/105428/Clio/)

American made. Cost.

Review Source

Response from 8am

August 26, 2019

Hi Tray, thank you for sharing how MyCase has streamlined your billing and client communication. Regarding visibility into client messages, MyCase now allows you to enable all client message notifications for any firm member that has access to that case. Learn more here: https://help.mycase.com/s/article/Messaging-Overview. Our product team has also read and is discussing your thoughts on auto-responses, we appreciate the feedback. If you have any additional questions, please do not hesitate to reach out to support@mycase.com. Thank you for partnering with MyCase as we continue to improve on your experience.

hC

helene C.  
attorney  
Law Practice  
Used the software for: 1-2 years

### "great case management"

November 21, 2023

5.0

I recommend mycase!!! love the invoicing, the e-signature feature and how easy it is to navigate as opposed to other case management programs I tried out. I recommended mycase to several colleagues to sign up and they all love it.

Pros

I love the invoicing, the ease of setup (did a trial of practicepanther and CLIO and they were much less easy to use), and the e-signatures.

Cons

how the cost keeps going up every year even though they are adding more features, they may not be features I necessarily use.

Reason for choosing 8am MyCase

how easy mycase was to navigate, with practicepanther the invoicing feature could not handle the payment plans (required doing it via credit cards), overall mycase is very intuitive for a non-tech person like me.

Review Source

DB

Dmitriy B.  
Principal  
Law Practice  
Used the software for: 1-2 years

### "Amazing Product for all areas from client management to Firm productivity "

July 20, 2022

5.0

Amazing.

Pros

What I like most is that this system has everything that you need to run a practice smoothly--from Client retention to firm management to collections.

Cons

Ability to remove replenishment requests.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Because of the extra capabilities without the extra cost.

Review Source

KF

Kristen F.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Love this program!"

May 19, 2023

5.0

Pros

Extremely efficient, user friendly, organized, and comprehensive for my needs at this firm.

Cons

I don’t have any complaints. Perhaps the interrelation with Dropbox could be more seamless. I’ve had a hard time using that.

Review Source

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