# Page 13 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 13 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 13 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 301-325 of 783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WQ

William Q.  
Attorney/Owner  
  
Used the software for: 2+ years

### "Overall, very positive. I chose MyCase 4 years ago for its user-friendly interface for clients."

April 3, 2018

4.0

Pros

It provides an easy means of secure client communication and collaboration for those clients who have a computer and know how to use it. MyCase's payment system is affordable and hassle-free (no monthly fees and no worries about CPI compliance), and encourages faster payment by clients.

Cons

Not as beefy and versatile as in-house case management software. Files are sometimes hard to find. (A Windows Explorer-style interface would be faster and easier to look through. Suggest speeding up file list display and searching by chaching the file list and associated details to user browser.) File tagging is easy to do...but not that useful in practice. The new redesign of the client portal, while great for tiny screens, is not as user-friendly as the previous design. Clients sometimes miss new messages and comments. (Please don't change my dashboard to look like that!) One little request for the iPhone version of the client software for lawyers: Please add an alert button so I know when I have a new message/document/comment waiting, without having to fire up the app to check for these things.

Review Source

Response from 8am

May 8, 2018

Thank you for taking the time to share your experience, Will. It is great to hear that your firm is enjoying easy client communication and payments. We'll take your constructive feedback into account as we make updates moving forward. If you have any questions or would like to provide more detail about your mobile app experience, please email us at mobile@mycase.com. We welcome any additional comments you may have about the app!

EJ

Ezra J.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "My Case is the Best!"

July 19, 2022

5.0

Pros

Very easy to learn, teach and learn. My staff and I love to use every part of MyCase.

Cons

I don't know of anything that I don't like about the program.

Review Source

SA

Stacey A.  
Sole Practitioner  
Law Practice  
Used the software for: 2+ years

### "MyCase is high on features and low in cost!"

December 2, 2021

5.0

MyCase helps me to keep my practice organized and efficient. And it offers me an opportunity to manage my billing in a profitable way.

Pros

MyCase is easy to use, specific to the way legal cases are managed, and the customer support is fantastic!

Cons

I would like the heading and layout of the actual invoices to be a little more customizable.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

MyCase was just more user-friendly and the learning curve was much lower, meaning that it was much easier to jump in and use right away rather than having to take time to be “trained” on how to use it.

Review Source

EW

Elaine W.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "MyCase is wonderful."

August 17, 2023

4.0

Pros

The case management and the status update section and the calendar, the billing reports, and the ability to create invoices.

Cons

You recently changed the time clock's appearance and some functions. I don't like the changes. It was easier to use before and I have stopped using the time feature since.

Review Source

AM

Addy M.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "I'm making a lot more money thanks to MyCase"

November 11, 2022

5.0

Pros

I love having everything in one app. It is so easy to track time and produce invoices that I now realize how much money I was leaving on the table by not tracking my time properly. I love the email integration as well.

Cons

I don't love the document management side of the app, but I still use it.

Reason for choosing 8am MyCase

We explored the software with the free trial and loved it.

Review Source

RS

Robert S.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Great Platform"

May 14, 2020

5.0

I have checked out other systems over the years and MyCase checks all of the boxes except the integrations/virtual receptionist ability of other CRMs - so far I am still on board with MyCase hoping they will upgrade their ability to integrate otherwise a competitor is likely to get my business the moment they can check those other boxes for me.

Pros

I love that this software is being continuously updated. The new texting feature is fantastic. It is very user friendly and intuitive. I use it for my estate planning practice and it has become the backbone of my practice. The client portal is also important to me and my clients use it regularly to access their documents.

Cons

I do not like that there are not more integrations. There should at least be some open API integrations so things like Zapier can hook into the software. It currently lacks the ability for virtual receptionists (I use Smith.ai) to build a lead or leave notes in the system - a huge minus that seems like it would be a relatively easy fix.

Review Source

Response from 8am

May 18, 2020

Hi Robert, thank you for taking the time to review. We are happy to hear that MyCase has been able to streamline your estate practice and provide increasing value with new feature releases. A member of our product team has reached out to you to learn more about the workflow goals you are looking to accomplish through integrations. We welcome your feedback and appreciate our continued partnership.

JJ

Jessica J.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "One Program for Every Law Office Need"

January 31, 2022

5.0

Pros

The best thing about this software program is that we only need this one program for all of our needs. We use this for calendaring, client and case info, invoicing, online and in office payments. We used to have 3 separate programs for all of the above, now it is all in one place.

Cons

Nothing. This program is everything we need.

Switched from

[PCLaw](https://www.capterra.com/p/228264/PCLaw/)

PCLaw was difficult to navigate, was constantly not working properly, and did not tend to all of our needs.

Review Source

JF

Jill F.  
Partner  
Law Practice  
Used the software for: 2+ years

### "I would like mycase more if there was better financial reporting. "

February 13, 2024

3.0

Pros

It is easy to use. Timekeeping is easy. Client communication is easy to track.

Cons

The financial reports are insufficient. The balance forward feature makes it impossible to meaningfully track a/r. It is impossible to track associate profitability. Another pet peeve is the unread document feature. I would like to be able to mark documents read from there.

Review Source

BA

Brian A.  
Attorney  
Legal Services  
Used the software for: 1-2 years

### "Mycase Review"

February 6, 2024

4.0

The product gets the job done. Better email integration, better video and image storage would be helpful.

Pros

Login from anywhere. Easy billing and invoice system.

Cons

The integration of email is clunky. The internal messaging is confusing to clients in the portal if the firm isn't using that function.

Reason for choosing 8am MyCase

Price + Features were better on the mycase license. Some features on Smokeball looked good but then other features were missing.

Review Source

MB

Monica B.  
Special Education Due Process Secretary  
Education Management  
Used the software for: 2+ years

### "MyCase is Great!"

July 18, 2023

5.0

I've been working in MyCase for over 3 years now in the educational setting. I recommend MyCase for digital filing and easy access when needed.

Pros

Setting up files in MyCase is simple and easy to maintain.

Cons

Everything is simple with MyCase...nothing difficult at all. You can upload files, name them, and access them when needed.

Review Source

MR

Maureen R.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Excellent product "

July 27, 2023

5.0

Excellent

Pros

It is easy to use anywhere. I can access every piece of paper in my office without ever having to go in

Cons

Sometimes it was difficult to figure out how to undo a mistake but customer service always helped

Review Source

MD

Michelle D.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Robust program that keeps improving"

November 19, 2019

5.0

Pros

I've used MyCase since mid-2012 and it keeps getting better. It has helped me be able to grow from a solo practice into a multi-attorney boutique firm. They are constantly adding and improving features, and actively seek customer feedback to provide features that users want. As a business owner, the impact it has had on clients paying on time is tremendous. Clients have a very positive view as well - they love being able to log in at any time of day to get updates, post documents or leave notes for us. Cannot say enough good things about MyCase.

Cons

Nothing comes to mind at the moment......

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

In 2012, use of the SAAS was a very new concept to me, and so I picked MyCase from other products that existed at that time due to the features it had in 2012 (there are a LOT more features now of course). One of the biggest draws at that time was the MyCase app that allowed me to record time on the go, but now I use the program for so much more than just billing.

Review Source

TY

Todd Y.  
Attorney/Member  
Law Practice  
Used the software for: 2+ years

### "Review"

July 18, 2023

5.0

very positive over all experience.

Pros

ease of use, and being able to track my time as I complete tasks.

Cons

The bills can be confusing to client as there is not a section to inform the client what will remain in trust after the transfer is completed. It has resulted in clients not understanding their bill or paying their balance while they have funds in trust.

Review Source

JP

Jackie P.  
Legal Secretary  
Law Practice  
Used the software for: 2+ years

### "A Look from a Secretarial Point of View."

November 10, 2023

5.0

My overall experience With My Case is excellent. It is very easy to learn. Things are where they need to be saving lots of time and energy.

Pros

I like the fact that you no longer need to go around looking for files, they are right at your fingertips. Documents no longer get lost as they are scanned into a file upon receipt for everyone in the office to view.

Cons

I honestly cannot think of anything I don't like about My Case.

Review Source

AA

Amy A.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "Mighty MyCase"

March 11, 2022

5.0

MyCase has been the technological, and case management backbone of supporting our firm's case management and ensuring timeliness in our cases.

Pros

The interface, and ability to navigate through critical aspects of a case from a single screen, the continued dedication of MyCase to enhance the experience.

Cons

MyCase doesn't connect with Zapier at present, which might make things easier to automate.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Review Source

CM

Carlos M.  
Managing Partner  
Law Practice  
Used the software for: 2+ years

### "My Review"

November 10, 2023

5.0

very pleased with the software; it has served its purposes and more; wish it would costs less

Pros

Case management capabilities coupled with the time management aspect and time keeping; internet accessible

Cons

Probably need a new desktop; I would also like to search documents via pdf, word, doc, etc

Review Source

HR

Haley R.  
Office Manager  
Law Practice  
Used the software for: 6-12 months

### "Best Legal Software"

November 9, 2023

5.0

Pros

Everything with MyCase is very user friendly. It allows us to have all of our office functions in one place and integrates very well with several of the apps that we use. The capability to bill electronically is very nice, and clients love the portal function.

Cons

So far, no complaints from our office about MyCase.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

It integrated the best with Law Pay, which was a big selling point.

Review Source

MC

Mary C.  
Managing Attorney  
Legal Services  
Used the software for: 2+ years

### "User Friendly and Always Improving"

April 16, 2019

5.0

MyCase makes my practice manageable!

Pros

The software is extremely user friendly, even for a non-tech person like me. I particularly love having the ability to have client messages, file notes, documents, workflows, task lists, time, expenses, and billing in one place. All actions are intuitive, and there are often multiple ways to do the same thing. For example, I can click a button on the home page to add a new expense and then attach it to a file or once I am in a file, I can click a file button to add the expense directly. I have found the MyCase staff to be extremely helpful in explaining the software and helping me best use new features. The software is also very cost effective in that I pay for firm seats, not client seats, so I can add hundreds or thousands of client files with no additional cost. The very best thing, however, is that they are constantly upgrading and adding new features. Many of the "wants" for which I have asked over the years have already been implemented.

Cons

I would like more ability to pull reporting from the Workflows (e.g. pull a client list of all files at a particular status point in a workflow).

Review Source

SW

Susan W.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "MyCase Works for and with you"

June 13, 2023

5.0

Pros

It is easy to use and has lots of integrated features with other software and programs

Cons

Sometimes I am overwhelmed by the choices that don't apply to a solo practitioner and I have not found a way to make some of the reports more customizable by removing unnecessary items for my practice.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Pricing

Switched from

[HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)

MyCase is tailored to the legal industry

Review Source

Matt M.  
Chief Paralegal  
Law Practice  
Used the software for: 2+ years

### "Mycase is Amazing"

June 23, 2020

4.0

Generally positive. it is an easy to use platform for law firm operations, billing, and management

Pros

I generally love this software, and it is excellent that they are continually adapting and improving it with upgrades and modifications

Cons

The development does not include customers. Some of the upgrades did not fit us, and were given no ability to participate in suggesting what does, and what does not, work

Reason for choosing 8am MyCase

Mycase was superior in ease of use and functionality.

Review Source

Response from 8am

June 29, 2020

Hi Matt, thank you for taking the time to review. We are happy to hear that MyCase has helped your firm's billing and management operations. A member of our product team has been in touch to hear your thoughts on MyCase's development more detail. We look forward to improving your experience moving forward and our continued partnership.

RL

Ricardo L.  
Legal Assistant  
Law Practice  
Used the software for: 1-2 years

### "Law Firm Experience"

July 27, 2023

5.0

Overall, MyCase is great within the Law Firm. Easy to get started and learn all of the basic necessities.

Pros

MyCase is really accessible to understand from a non-technical background. The features are pretty easy to follow along with and allow for easy pick up.

Cons

Reports would be more efficient if they could be run independently.

Review Source

LB

Lois B.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "I use the software and recommend it"

May 24, 2022

5.0

Wonderful. Very responsive to my needs

Pros

I am more efficient with the software than without

Cons

Sometimes it slows me down but then I email them and they tweak it and speed it back up.

Alternatives considered

[Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)

Reason for choosing 8am MyCase

Mycase called me back. Amicus never did.

Review Source

BMF

Brianna M. F.  
Taxation Accountant  
Legal Services  
Used the software for: 2+ years

### "Best Business Software Around -- And We've Tried Them ALL"

October 8, 2019

5.0

Not sure who's working hard or hardly working? Can't remember how many "preferred clients" received discounts? Want to know how much of a loss you've taken on a case or by providing pro-bono work? MyCase solves all of these issues and more!

Pros

\- The Customer Service representatives are 100,000/10. - Access ANYWHERE on ANY device. - Continually improving EVERY aspect to maintain its prestige position as the BEST CRM available.

Cons

The only MyCase change that I have ever disliked was the background color going from dark blue to white; it is difficult for low and limited-vision persons, like myself, to see some of the fine print details. Thank goodness for zoom!

Switched from

[Clio](https://www.capterra.com/p/105428/Clio/)

Not maintaining the up-to-date necessities of an ever-changing business.

Review Source

Response from 8am

November 15, 2019

Thank you, Brianna, for taking the time to share your positive experience! It is great to hear that MyCase is solving real-time problems for your firm. We have received your feedback on our UI design, and will take this into account with updates moving forward. We look forward to our continued partnership, please do not hesitate to reach out if you have any additional feedback.

MM

Margaret M.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Mycase has made billing so much easier"

May 20, 2021

5.0

The biggest problem it solved for me was prompt invoicing and trust account management.

Pros

Very intuitive and easy to use. Excellent online tutorials and telephone support. I can put invoices together so quickly and I have all of my contacts and important info at my fingertips. Also, available for use on my iPad. I've recommended mycase to other attorneys.

Cons

I wish it integrated with my automated forms. Unfortunately I'm wrapping up my use of mycase because I found another practice management software which works with my automated forms which means that I only have to enter certain information once. It is unfortunate because I don't like the new practice management software as much.

Alternatives considered

[Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/)

Switched from

[Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)

Because I could access it online and from a mac. Amicus didn't have that capability at at the time.

Review Source

EM

Enya M.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "MyCase gets the job done well!"

July 25, 2019

4.0

Overall, MyCase is a solid case management software! It has many bells and whistles that other programs do not have, but the user-interface could use some work.

Pros

MyCase is a wonderful all-in-one case management software that makes keeping things in one place a breeze! There are so many different functions within the program, like being able to send email and SMS confirmations to client for meetings, being able to share documents with them, and even being able to take payments directly through MyCase. We probably use the built-in Templates feature the most, it's so nice to be able to auto-generate a document in seconds.

Cons

The thing that I like the least about MyCase is how my personal calendar and our shared firm calendar don't always seem to sync well. Oftentimes things will be on mine that don't show on others, or vice-versa.

Review Source

Response from 8am

August 13, 2019

Hi Enya, thank you for sharing your favorite features and overall positive experience with MyCase. We are always pushing to further improve our customers' experience. To help troubleshoot any issues you may be having with calendar sync, a member of our customer success team has reached out to help. If you have any additional feedback, do not hesitate to reach out to our support team at support@mycase.com.

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