# Page 14 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 14 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 14 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 326-350 of 783 Reviews

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Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

VR

Verified Reviewer  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "A Neutral View of MyCase"

January 8, 2019

5.0

100% positive. Great team and great people.

Pros

This software offers the ability to communicate with clients in a format that is organized and makes them feel more involved. For example, you submit multiple documents to your client and the client can comment revision for each document separately. Their messages are automatically categorized and added for easy access. It allows to keep the casefile and its data in one section. It has the potiental with the right tweaking to streamline cases and communication with clients easily.

Cons

The ability to be more transparent with clients. I want more options for the client to have. To see billing as it happens vs invoicing at the end of the month, etc.

Review Source

Response from 8am

January 24, 2019

Hi, thank you for sharing your positive experience. We are always striving to create the best experience for our customers. Our product team would love to hear your feedback on how we can improve transparency in more detail- please feel free to reach out to mobile@mycase.com or call our Customer Support team.

AM

Amanda M.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Most useful product I've found!"

November 9, 2023

5.0

I would recommend to mycase to anyone who has a high volume of clients. Mycase helps the user keep track of every person. It puts your mind at ease.

Pros

I like that My Case is very organized and easy to understand. When a new person comes in the office it is easy to explain the layout.

Cons

Only have found two con's. One is the price of the product. Second is the program will not hold certain large files.

Review Source

MT

Matt T.  
Managing Attorney  
Law Practice  
Used the software for: 6-12 months

### "Great Management Tool"

July 24, 2023

5.0

All legal practice management tools.

Pros

Case management and time tracking are easily the best components. Most management tools have this, but the ability to receive documents from the client and communicate with the client via the portal is a game changer.

Cons

I wish there was more robust reporting for billing and showing overdue balances and monthly billing, broken down by clients/cases.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

I enjoyed the demo more.

Switched from

[Bill4Time](https://www.capterra.com/p/212371/Bill4Time/)

MyCase was much more robust.

Review Source

aL

anthony L.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Great product"

February 19, 2024

5.0

Overall a great experience and worth the money.

Pros

Great product. Easy to learn how to use. Great and responsive customer service that will add features upon request.

Cons

More expensive than some other options. Some of the cost tracking can be confusing.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)[ProLaw](https://www.capterra.com/p/35611/ProLaw/)

Reason for choosing 8am MyCase

Chose MyCase because it was more cost-effective than some and had more options than others.

Review Source

CB

Charity B.  
Case manager  
Law Practice  
Used the software for: 2+ years

### "Couldn't Do It Without MyCase"

July 14, 2022

5.0

The MyCase team is always incredibly knowledgeable and kind. I always get a hold of someone within a ring or two and they always call me right back. Have always had a 10 out of 10 experience with every MyCase team member I've had the opportunity to speak with.

Pros

MyCase is easy to use and makes everything about our practice manageable and organized. From all the little things to the big deadlines, our team is able to succeed greatly in part due to the software.

Cons

N/A. I can't think of any negatives. MyCase offers us the option to provide feedback at any time which they are attentive to. Their constant software updates are always improving our experience.

Review Source

RG

Robert G.  
Chief Manager  
Law Practice  
Used the software for: 2+ years

### "Better Options Exist"

April 11, 2020

2.0

For absolute sure -- stay away from their website rip-off. I had to provide all of the content. Now, they decided to double their monthly fee from $50 to $100 even though they do almost nothing for me. Even worse, they are pretending like they own their "themes" so that I cannot simply migrate my website to an affordable site. I haven't made a lot of mistakes in life, but MyCase was one of them.

Pros

The graphic interface is okay. That's about all I can say.

Cons

The product does not appear to have been designed by someone who would have to use it. Many aspects are clunky. For example, go to the Invoicing page and send one invoice. To send a second invoice requires you to back out and enter the invoicing function over again. Most importantly, it requires you to use Quickbooks for your checking account and then you get a whole new set of potential problems. One integrated software is the way to go.

Review Source

Response from 8am

April 28, 2020

Hi Robert, thank you for providing us with this feedback. MyCase does offer a batch billing feature as a way to streamline the invoicing process. We are sorry to hear about your experience with the Websites platform. We periodically review our pricing for the services provided including hosting and unlimited website support. We wish you the best of luck moving forward and with all future endeavors.

NW

Nancie W.  
Owner  
Law Practice  
Used the software for: 2+ years

### "Great product that could use a few tweaks."

August 29, 2018

4.0

I am going to have to look into another credit card processing that will not link with MyCase which is frustrating but the company that MyCase has contracted with is not good at best and very expensive to our company.

Pros

The product’s google like set up is very nice. Training new employees is a breeze and the software is very intuitive so normally people have no issue catching on.I like the layout generally and the options that you have managing accounting and case files. I love how it syncs with QuickBooks almost seamlessly.

Cons

Th new layout with recent activity as the first window when you pull up a case file is the WORST idea. Very annoying. The lack of response you get as a customer is frustrating at times especially when you put ina request or comment and then get no response. The lack of ability to use other credit card processing platforms is very frustrating given that the PayPros platform is one of the way more expensive options. The app often has issues “connecting” or logging on.

Review Source

Response from 8am

September 18, 2018

Hi Nancie, thank you for your review! It is great to hear that MyCase has been easy to integrate with your firm, and it looks like you have recently transitioned onto MyCase payments since writing your review. With regards to your feedback on the Recent Activity view, a member of our product team has reached out to you to hear about your experience in more detail. Listening to customer feedback is one of our top priorities, and we look forward to improving your experience.

MR

Matthew R.  
Owner  
Legal Services  
Used the software for: 2+ years

### "MyCase is a good Product"

November 16, 2021

5.0

Great. Definitely improved my ability to serve my clients more efficiently and cut down on admin time. I love how now they allow for texting with clients or PCs.

Pros

I like that I and staff can jump in without reading an instruction manual and begin utilizing the product. I also appreciate how they continue to add bells and whistles to the product to make it more valuable.

Cons

It is a bit time-consuming to update task deadlines in a quick fashion. There is no way to move multiple tasks to a different date as a group. You have to take each task individually to update it.

Reason for choosing 8am MyCase

Price was reasonable and it was cloud-based.

Review Source

MS

Maiya S.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "My Experience with MyCase"

July 18, 2023

5.0

It is an overall robust and sound case management system.

Pros

Billing, E-Signature Feature, Case Management

Cons

Improve text messaging feature to allow the texting of images (i.e. photos)

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Presentation and easy access to MyCase staff.

Review Source

BC

Bryan C.  
Legal Assistant  
Law Practice  
Used the software for: 1-2 years

### "MYCASE FEEDBACK"

December 4, 2023

4.0

Pros

It is consumer friendly and self explanatory once you get the hang of it.

Cons

The billing, when it is transferred to the bank we are not able to see the name of who paid.

Review Source

kC

kevin C.  
attorney  
Legal Services  
Used the software for: 2+ years

### "Texas Buckeye satisfied"

August 5, 2023

5.0

so far so good.

Pros

texting fatures, invoices, hourly timekeeping,

Cons

not sure if there were really any cons. Perhaps Phone App can be better designed.

Reason for choosing 8am MyCase

cost, ease of use and colleague recommendation.

Review Source

AN

Alexa N.  
Legal Assistant  
Legal Services  
Used the software for: 2+ years

### "10/10"

November 14, 2023

5.0

10/10 wouldn't trade MyCase for anything.

Pros

The ease of it all. MyCase has allowed us to improve our client communications, especially time managing cases and client contact.

Cons

They changed the way you text and it has been complicated since then (have not been able to use text messages).

Review Source

RA

Rachael A.  
Managing Attorney  
Legal Services  
Used the software for: 2+ years

### "4 Years and Counting..."

July 21, 2020

5.0

Legal problems in family law and mediation.

Pros

What I like most are the E-signature and web payment.

Cons

MyCase continues to improve its software and has been very useful and effective in the legal industry. What I like the least is the 'workflow' - most likely because I don't understand how to use it yet. I prefer to open a new case, set the workflow, and it automatically checks the box on what needs to be done next.

Alternatives considered

[Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

It was not as expensive and easy to use. The interface is simple and straightforward... and did I mention that it's easy for potential clients to sign online. This feature alone has increased my client retention by 50%.

Review Source

Response from 8am

August 26, 2020

Hello Rachael, thank you for sharing your review! It is great to hear how MyCase has increased your client retention for an affordable price. Please do not hesitate to reach out to our support team at support@mycase.com with any questions or feedback regarding Workflows. We appreciate your continued partnership and feedback!

BS

Brenda S.  
Sr. Litigation Paralegal/Owner  
Legal Services  
Used the software for: 2+ years

### "Sr. Litigation Paralegal/Owner"

November 8, 2022

5.0

Exceptional customer service and tech support.

Pros

I have used this software since September 2015 roughly, and it has been a valuable integration of the company. MyCase keeps improving and adding other software. I see LawToolBox is coming, and we will be able to integrate it with MyCase.

Cons

I cannot really think of any cons at this time.

Review Source

Frank G.  
Attorney-at-Law  
Law Practice  
Used the software for: 6-12 months

### "Choose MyCase today!"

December 27, 2023

5.0

Pros

An exceptional product for any law firm.

Cons

A bit costly for the Caribbean countries.

Review Source

CH

Colleen H.  
Paralegal and Bookkeeper  
Legal Services  
Used the software for: 2+ years

### "Strong client and case management"

February 16, 2024

5.0

Very quick and helpful customer service and support.

Pros

Especially with the continuance of remote work after Covid restrictions have eased, MyCase provides an easy to access platform within our office and with our clients.

Cons

Matter verbiage and attorney assignments entered during set up do not carry over to invoices and have to be manually entered or edited.

Review Source

VR

Verified Reviewer  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "Simplicity"

September 10, 2019

5.0

I love being able to integrate and track my case from start to finish, generate a bill, share it with the client and have them make a payment that automatically gets posted and updates the bill. It really saves a LOT of time.

Pros

So there are TONS of features that make it easy for anyone to use the software. I really like having a lower learning curve as well. It is intuitive and straightforward to use.

Cons

So it is not as "glitzy" as some other law practice software (but not bad by any means), but I am not sure how helpful it is to be able to customize themes, colors or have huge fancy graphics.

Reason for choosing 8am MyCase

Recommended by a friend

Switched from

[Clio](https://www.capterra.com/p/105428/Clio/)

Their accounting and billing was awful and not user friendly

Review Source

BJ

Brian J.  
President  
Law Practice  
Used the software for: 1-2 years

### "I wish I hadn’t waited so long"

February 7, 2024

5.0

Pros

MyCase is super easy to use, powerful, and makes billing and keeling clients informed, as well as having an easy to use electronic file simple.

Cons

I wish it integrated with onedrive, but that’s not a huge issue.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Better price for features offered; Clio was similar but more expensive.

Review Source

MM

Marlene M.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "I need mycase in My life"

January 29, 2024

5.0

Pros

The ease of use. The basic mycase is an easy flow.

Cons

It does not integrate the calendars and the emails into your work email and calendar.

Review Source

Mark G.  
Director  
Hospital & Health Care  
Used the software for: 1-2 years

### "MYCASE MAKES A SIGNIFICANT DIFFERENCE TO PRACTICE PRODUCTIVITIY"

November 17, 2017

5.0

High productivity in managing Cases between multiple practitioners in our practice. Keeps all communication and content attached to a case for ease of future reference.

Pros

MyCase is intuitively simple to use yet is rich in features. The support is A.mazing. We had a couple of queries and one needed MyCase to dial in to assist with an install on a new machine, they are attentive, professional and resolved our problems. Whilst this is a US focused product it meets all of our needs in Australia. Per seat it is definitely great value for money. There are regular software updates with improvements. We have NOT experienced a "bug" in their software ... it works. It is also fast despite us being across the Pacific Ocean. We have no hesitation in recommending MyCase.

Review Source

Response from 8am

April 16, 2018

Thank you, Mark, for your support! Happy customers like you make our jobs at MyCase worthwhile.

VW

Vicky W.  
  
Law Practice  
Used the software for: 2+ years

### "MyCase is good for the small or solo lawfirm"

February 28, 2017

4.0

We have tried many legal organization and calendar programs. MyCase is very easy to use and basic. Our Firm primarily uses the calendar to keep the consults, deadlines, court schedules for each attorney. The tasks are useful for myself, and I can set up due dates and keep track of what I have to do. I also put payment plan dates in there to remind me to call a client if they have not made payment. We also use the billing feature to make our invoices look better. The way mycase keeps track of incoming money isn't the best or most accurate. For example when we bill out expenses, it still shows as income. Also, when you deposit something into the Trust account in mycase, and use those funds to pay an invoice, there are some quirks. We do not use the "trust account" feature to keep track of the real IOLTA account at all. Everything is very easy to use and someone who isnt tech savvy can catch on easily as well. During the use of it, we found that the name of the event you are putting in you have to list a clients first, last name and it needs to be spelled correctly, or you can not search for it in the search bar. Even if you link a calendar event to a case, it wont show up in the search bar. We do not use the message feature or document feature, we also do not allow our clients access to their online case. We just use the program for our internal use only. Overall I would recommend this to most law firms. Our Firm has grown from 1 attorney and 2 support staff to 4 attorneys and 5 support staff. So the monthly price of the program is starting to not be affordable for a calendar program.

Review Source

Whitney T.  
Associate Attorney  
  
Used the software for: 6-12 months

### "MyCase has made practicing law EFFICIENT. It allows me to handle administrative tasks with ease."

January 25, 2018

5.0

Pros

The access to the client portal is hands down the best feature. My clients love the ability to ask me questions through chat and pay their invoices online. The portal also allows for clear communication to make sure that attorney and client are always on the same page. I also love the Workflow feature. This allows me to keep track of the routine tasks in my cases to make sure that nothing is left behind.

Cons

I would like to see a few updates to the billing system in MyCase. I still have clients that choose not to use the portal. Since they do not have the ability to view all their invoices and payments, it would be nice to have one invoice that includes all time entries, expenses, and payments, instead of having to create a new invoice each time I need to bill for new time entry or expense. I would also like the ability to accept credit card/debit cards in office during the first consultation without having to create a case matter, a contact person, and an invoice.

Review Source

RP

Rebecca P.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "MyCase has expanded our capacity"

May 14, 2019

5.0

The streamlining and organization we've been able to accomplish using MyCase has allowed us to expand our capacity for cases without expanding personnel. They are very responsive to suggestions. In the few years we have been with them, we've seen at least 2 things that we suggested become part of MyCase, and we've seen many other updates implemented that I'm sure were suggestions from others. I love that they're willing to find ways to keep improving. We appreciate this software more every year.

Pros

It is easy to use, intuitive, and a great place to keep all of our case information as well as communicate with our clients.

Cons

We don't use their billing functions yet. There are still some things we do that they don't support very well.

Review Source

LB

Lori B.  
Office Manager  
Law Practice  
Used the software for: 2+ years

### "My Case review"

May 24, 2023

4.0

pretty good

Pros

fairly intuitive to use allows for a fast learning curve. I like the dash board

Cons

Just wish for more options in labeling/tagging/reporting.

Review Source

AS

ARIAN S.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "Benefits of MyCase"

February 12, 2024

5.0

I love MyCase and would be lost without it.

Pros

It helps us stay organized and there are so many useful features to manage the cases all in one platform.

Cons

I do not like that it times out so fast when I am drafting a message.

Review Source

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