# Page 17 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 17 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 17 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 401-425 of 783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HE

Harry E.  
Owner  
Real Estate  
Used the software for: 2+ years

### "Satisfied Customer"

November 19, 2021

5.0

Coming back to the practice of law after a 20 year stint in the title industry I was able to get organized very quickly.

Pros

I appreciate and enjoy the invoicing and the calendar integrated with google.

Cons

I like all the features including the invoicing and the calendar and the message board

Review Source

VR

Verified Reviewer  
Director of Guardianship Programs  
Legal Services  
Used the software for: 2+ years

### "Great product for our firm"

January 26, 2018

4.0

Pros

My favorite thing about the MyCase software is how integrated all the features are. The ability to link contacts and staff to cases and add messages, tasks, workflows, and other case-linked items is extremely helpful and makes my work more efficient.

Cons

It can be frustrating when they move or update a feature and it becomes less useful or drastically changes how we want to do something. I wish that more lists and reports were sortable by different categories, including custom fields.

Review Source

JH

Joseph H.  
Attorney  
Law Practice  
Used the software for: Less than 6 months

### "Material misrepresentations by sales and poor customer service "

August 18, 2023

1.0

VERY POOR CUSTOMER SERVICE. ONCE YOU SIGN UP YOUR BECOME IGNORED. I did not appreciate the handling by the \[sensitive content hidden\] , and the rude customer service when we were finally able to speak with someone. I do not recommend this company to take over your system of operation.

Pros

I liked the automated notices and calendar system

Cons

Lies and misrepresentations about the system by SALESMAN \[sensitive content hidden\] REGARDING THE INTEGRATION PROCESS.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Switched from

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

Smokeball doesn't have the automated notification system and the billing process is not user friendly.

Review Source

KS

Katherine S.  
law clerk  
Law Practice  
Used the software for: 2+ years

### "Great value for the cost"

May 11, 2023

4.0

Overall very satisfied

Pros

Integration efficient, ease of use, time-saving features

Cons

no issues thus far, only additional request would be cost-savings for additional users

Reason for choosing 8am MyCase

convenience/cost

Review Source

LC

Lis C.  
attorney  
Legal Services  
Used the software for: 1-2 years

### "Great product !"

May 16, 2023

5.0

Pros

It is user friendly and easily accessible for clients

Cons

That at the end of the month you have to scroll down every time you need to look at the calendar

Review Source

KM

Kimberly M.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "Highly Recommend"

July 24, 2023

5.0

Definitely will continue to use. Time tracking and billing alone are well worth it.

Pros

Easy to use - fantastic for keeping track of case progress and billing time.

Cons

Needs a QR code for payment link. Document upload areas are a bit slow. Same for e-mail; I like the idea of tracking time spent on e-mails but the interface is too slow.

Review Source

cV

craigg V.  
owner  
Law Practice  
Used the software for: 2+ years

### "User friendly case management"

February 12, 2024

5.0

Pros

Ease of use and invoicing clients. Clients can pay with credit cards

Cons

Somewhat confusing on tracking client payments through mycase.

Review Source

JF

Janann F.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Mycase review"

July 19, 2022

5.0

I use Mycase daily to document work on each case, track the schedule of the attorneys, track deadline and create tasks and reports for billing

Pros

I like the ease of all things in one place for the firm, for the case and for keeping track of each attorney's calendar and scheduling. Great tool to be able to quickly find time and costs to use to settle cases. Easy to block copy and paste information into correspondence and drafting.

Cons

I least like that it is completely internet dependent.

Review Source

LS

Laura S.  
Executive Director  
Law Practice  
Used the software for: Less than 6 months

### "Difficult to use, huge learning curve, set up and migration terrible"

March 21, 2023

3.0

Problematic.

Pros

We chose this application over a ton of others because of the integration of billing to case management.

Cons

The way they handle leads vs contacts. Their views (client vs. case list) doesn't even have the client name in the case list. Case names cannot be replicated. So if you have a divorce firm where most of your cases are divorce, you must all have unique names.

Review Source

William A.  
Attorney At Law  
Law Practice  
Used the software for: 1-2 years

### "Great Law Office Software1"

November 27, 2018

5.0

Pros

The ease of use is my favorite part of this software. I can easily enter clients information and track case strategy. Also, I can collect directly from invoice through credit card, debit card or automatic check.

Cons

Hard to change money that is deposited into trust after an invoice has been created. The money is more than the invoiced amount, but puts the remainder into operating account. For example, invoice is $1200 for the month and the client is required to keep $2500 in trust. They make a $3700 payment, $1200 for invoice and $2500 to trust, but the software shows the money in my operating account.

Review Source

DS

Daniel S.  
Owner- Attorney  
Law Practice  
Used the software for: 2+ years

### "Excellent Product"

April 24, 2020

5.0

My switch to MyCase greatly reduced the amount of time spent on keeping records of time spent on each client and on producing client invoices

Pros

The ease of time entry on a daily basis, and the corresponding ease of producing monthly invoices to send to clients.

Cons

I believe reporting features could be expanded.

Alternatives considered

[Tabs3](https://www.capterra.com/p/2589/Tabs3-Billing/)

Reason for choosing 8am MyCase

Ease of use and seamless transition from manual system which preceded it.

Review Source

Response from 8am

August 26, 2020

Hi Daniel, we appreciate you taking the time to leave a review! It's great to hear how MyCase has increased efficiency and time tracking capabilities for your firm. Please do not hesitate to reach out to support@mycase.com if you would like to share more detailed feedback on how reporting can be expanded. Thank you again, we look forward to our continued partnership.

RB

Rodney B.  
Family Law Paralegal  
Law Practice  
Used the software for: 2+ years

### "Makes the Job Much Easier"

February 9, 2022

5.0

Pros

The software is easy to learn and use and allows everything (time, billing, documents, calendar, etc) to go to a single location. It's beyond helpful.

Cons

I'm not terribly impressed with the phone app. While I know it's an app, I would like for the same functions to be available and they aren't.

Review Source

ND

Natalie D.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Mycase saves money for new law firms"

July 19, 2023

5.0

I love it and have transferred more of my case work to mycase.

Pros

the automation of many tasks that a human would normally have to do, like reminders to clients for appointments, deadlines, tasks, and payments.

Cons

It does not communicate as smoothly as I would like with Docketwise.

Reason for choosing 8am MyCase

I have worked with many products. I chose it because it was recommended to me but kept it because the functionality is more than I have ever seen.

Review Source

BB

Becca B.  
Office Manager  
Law Practice  
Used the software for: 2+ years

### "So glad we switched!"

July 8, 2021

4.0

Transferring from Smokeball to MyCase was an easy transition. The support team is wonderful and timely.

Pros

It was easier to implement and I like that you are able to send suggestions for improvement.

Cons

I like the "indicators" when there are new messages and such. They need to have one for emails.

Alternatives considered

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

Reason for choosing 8am MyCase

Initially it was the price. However, over time I feel that MyCase is easier to manage.

Review Source

LOJB

Law Office John B.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "MyCase saves time"

July 15, 2022

5.0

MyCase saved me about 20 hours of time in creating time invoices and the phone app is very helpful in making sure I do not lose billable hours.

Pros

Keeping track of my time, active cases, and tickler system.

Cons

There are so many features that at times it feels overwhelming to spend the time to take advantage of additional existing features that I use.

Review Source

JG

Jessica G.  
Mitigation Specialist  
Legal Services  
Used the software for: 2+ years

### "Mitigation Specialist Review - Arizona"

July 25, 2022

5.0

Pros

Calendaring feature and ability to communicate about tasks with other employees.

Cons

Unable to see what the portal looks like on the client's side without setting up an account.

Review Source

MT

Monica T.  
Attorney/Owner  
Law Practice  
Used the software for: 2+ years

### "Has been an asset"

October 31, 2022

5.0

Pros

Billing and Invoicing. Time Tracking and the ability to track pretty much everything.

Cons

Work flows aeem like a great asset but not easy to set up. A straight tickler system would be great.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

The trial period.

Review Source

KC

Katherine C.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Satisfied customer for 7 years "

May 17, 2023

5.0

Pros

I’ve been using mycase for the past 7 years and it has become an integral part of my practice. I have integrated with quickbooks and smith ai and am very pleased.

Cons

There could be better customer support and specific employees that available to assist with integrations such as quickbooks.

Review Source

KH

Kevin H.  
Paralegal  
Law Practice  
Used the software for: 2+ years

### "Fantastic"

July 24, 2023

5.0

Pros

I loved everything about MyCase. Organization, ease of use and friendly interface.

Cons

The only thing I didn't like was that sometimes it took a while to update calendar entries.

Review Source

cS

carl S.  
assiistant support specialist  
Legal Services  
Used the software for: 1-2 years

### "Billing "

April 26, 2022

4.0

been very well

Pros

the easy of use. the easy of getting help from the staff

Cons

I don't like the fact I have to go in to the trust to see when someone is low. Yes you can set a dollar limit but it does not notify you on the main page

Alternatives considered

[Cleo Integration Cloud](https://www.capterra.com/p/123016/Cleo/)

Reason for choosing 8am MyCase

price and easy of help from support staf

Review Source

RV

Rubi V.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "Best Law Practice Software"

July 19, 2023

5.0

I have enjoyed seeing the new developments through the years. The software has gotten easier to use and added more features.

Pros

The ease of use, how simple and streamlined the processes are.

Cons

The reports are not always easy to figure out.

Review Source

TH

Tyler H.  
Attorney | Owner  
  
Used the software for: 2+ years

### "MyCase is practice management software with a full feature set, excellent support, & a great price."

January 25, 2018

5.0

Pros

The MyCase software is easy to use and easy to integrate into an existing law practice. The software has all the features of any other major practice management suite, and there is continual improvement of existing features while new features are being developed and released at regular intervals. The support team is very responsive to questions and feature requests, and the Knowledge Base makes it easy to learn the functions of the software. The new mobile app is vastly improved as well. In my opinion, MyCase represents the best overall value out of any other practice management suite I've considered.

Cons

I would like to see the MyCase mobile app adopt more of the features & functions of the website, making it easier to perform management tasks "on the go" through your phone. Also, I would like to see MyCase provide more integrations with other software, such as RocketMatter and Clio already do, though MyCase does presently integrate with Google Apps/G Suite, Quickbooks, and Outlook.

Review Source

JF

John F.  
Owner  
Law Practice  
Used the software for: 2+ years

### "You will not be disappointed"

November 19, 2019

5.0

We have been very happy with MyCase and are now on year 7 with the product. We are able to generate documents, track and collect payments, and correspond in numerous ways directly with our clients. It has greatly improved the productivity of our small firm.

Pros

The efforts to fully integrate MyCase with other platforms and the continued efforts of the MyCase staff to provide more functions at the request of its users is the thing I enjoy most about MyCase. It is definitely not a static product.

Cons

The thing liked the least is there is a bit of a learning curve on some functions.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Review Source

MH

Martha H.  
Office Manager  
Law Practice  
Used the software for: 1-2 years

### "System navigation and great customer service"

August 14, 2023

5.0

System easy to navigate and customer service is great

Pros

The entire system is very easy to navigate.

Cons

Setting up new clients - setting up notes and tasks

Review Source

Ashley R. R.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "User friendly & efficient"

October 3, 2018

5.0

Pros

MyCase has every single detail, document, e-mail, calendar notification and information needed for your files. It is essentially a one-stop shop. Couple that with the procedural ease-of-use, and MyCase is a no brainer for any business (especially law firm, in my opinion).

Cons

It runs a bit slow at times, but it's pretty nominal. May be attributed to the volume of my firm's files, however.

Review Source

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