# Page 18 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 18 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 18 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 426-450 of 783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MG

Milissa G.  
Senior Paralegal  
Law Practice  
Used the software for: 2+ years

### "MyCase = MyLife"

August 14, 2020

5.0

This is the first case management system that I have used in the 10 years I have been a paralegal. I used to have to rely on a business journal to write in cases and review the status of each case. The software has everything you could possibly need or use in the course of business at our firm. The cases are at your fingertips and you can easily navigate your way through every aspect you may need. I highly recommend this product to any firm.

Pros

I like the fact that it is user-friendly. There are so many features that we haven't even used because it can literally do everything you need in once space.

Cons

There is really not any cons to this product that I have found.

Reason for choosing 8am MyCase

It has more for the money and was easier to navigate than the other products reviewed.

Review Source

Response from 8am

August 26, 2020

Hi Milissa, thank you for taking the time to share your positive experience with MyCase! We look forward to our continued partnership.

JN

Jennifer N.  
Managing Shareholder  
Law Practice  
Used the software for: Less than 6 months

### "Fantastic practice management and billing software"

June 27, 2019

5.0

We had been using Time Matters and Timeslips for twenty years. The program was server based, was cumbersome and frustrating to use. We switched to Mycase case after extensive research and testing of other products. Mycase is easy to use, billing and time entry are a breeze and clients love the client portal feature. Clients have acess to their entire file if you share it with them and I can work from anywhere at anytime because I have access to my calendar, billing, and entire files all stored in the cloud. I can easily download the entire client file as well for off-line access. Highly recommended. Implementation was very easy- Mycase will transfer your existing data at no cost.

Pros

Ease of implementation and use, technical support, features

Cons

Billing can be a little cumbersome and I don't like that staff who accept payments also have the ability to delete invoices- could create issues for fraud detection.

Review Source

Response from 8am

August 13, 2019

Thank you, Jennifer, for sharing how you came to choose MyCase to manage your practice, and how it has helped streamline your firm. For billing, if the payment is made with MyCase Payments (electronic) via eCheck or Credit Card, no one would be able to delete the invoice. Additionally, we have taken your feedback regarding non-electronic payments into account moving forward. If you have any further questions or feedback, please do not hesitate to reach out to our support line.

DE

Deborah E.  
CTO & Marketing  
Legal Services  
Used the software for: Less than 6 months

### "This application has made a MAJOR difference for our Firm"

June 12, 2019

5.0

Pros

We LOVE having all of our Client information in one place and easily accessible. The application is very easy and intuitive to use, and I love that we can customize different areas ourselves! Our Clients love that they are able to securely communicate with us! We love love LOVE the ability to send invoices from within the application and setup payment plans where the invoices are automatically sent out, along with wonderful reminders...AND that they can pay via the app!! We also LOVE that we can setup future court dates and invite the Client and their families to the Event and that we can send several reminders beforehand via email as well as TEXT! So Cool!! This application has made a MAJOR difference to the structure and workflow of our firm and we anticipate incredible growth because everything will be better organized and we can handle a much greater case load now!! Also, the Support is absolutely top notch...if we ever need help, they are always available...but honestly, the application is so intuitive that we don't really need help to have things running super smoothly. Absolutely THRILLED that we decided to utilize MyCase.

Cons

I honestly can't think of one single thing. It is amazing to us that everything is setup SO PERFECTLY.

Review Source

Response from 8am

July 1, 2019

Hi Deborah, thank you for taking the time to share your positive experience with MyCase. Hearing stories like yours motivates us even further to keep delivering value. Thank you for your continued support!

EG

Erica G.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "MyCase has certainly helped with Practice Management"

July 22, 2022

4.0

Accuracy of billing activity is no longer a problem thanks to Mycase.

Pros

E-signing documents and the ease of billing and keeping up with case activity have been invaluable features of the MyCase product.

Cons

I would love quick, easy and convenient training options when new features are rolled out.

Review Source

VR

Verified Reviewer  
Attorney and Managing Partner at Setzer Law Firm PLLC  
Law Practice  
Used the software for: 1-2 years

### "I've tried several case management solutions, and MyCase is the best"

November 7, 2018

4.0

MyCase has helped keep me organized with all the cases I have pending.

Pros

It is easy to use and when you do have a problem the support team is very responsive and will work with you until solution is found. They also seem very responsive to customer requests, and timely follow up on questions or suggestions.

Cons

It lacks some features that other case management software has but since using MyCase they have consistently added features. They are open to suggestions and have actually implemented some of the suggestions I have made in the past.

Review Source

GP

Gilda P.  
Legal Assistant/Office Manager  
Law Practice  
Used the software for: 2+ years

### "Love the simplicity"

July 19, 2022

5.0

Absolutly amazing software.

Pros

How easy it is to use. Self explanitory. one click and everything you need is in one spot

Cons

It would be helpful to print one task at a time so that it can be put into client file on server for office.

Review Source

FK

Frank K.  
Senior Partner  
Legal Services  
Used the software for: 2+ years

### "MyCase"

February 4, 2021

5.0

Use for all billing and time keeping. Remote/on-line payments have been a great benefit for my company.

Pros

That they are constantly improving and adding to the product. Customer support has been great at answering question.

Cons

More flexibility for types of bills that one can produce; ability to print "pre-bills" or draft bills to review before finalizing.

Alternatives considered

[Smokeball](https://www.capterra.com/p/133656/Smokeball/)

Reason for choosing 8am MyCase

More features.

Switched from

[Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)

MyCase has more features

Review Source

VR

Verified Reviewer  
Lawyer  
Legal Services  
Used the software for: 6-12 months

### "Good app for law firms"

December 11, 2019

5.0

I use mycase to specialize my all cases and to make accessible to my clients reach out their cases without asking us. So we can save time by this way.

Pros

Mycase is a good software to control a small size law firm. It is possible to do various works in one. I like most the time tracker performance. It works nice. Other thing that i like is that clients can reach out their cases and can upload some things.

Cons

Once you uploaded a documents it has to be easier edit it. It is not so easy to do some basic works.

Review Source

Response from 8am

March 15, 2021

Thank you for your review. We are pleased to announce that File Sync is now available in MyCase, enabling you to edit and revise documents seamlessly. For more information, feel free to check out this knowledge center article or contact our support team (800) 571-8062.

RF

Richard F.  
Sole Member  
Legal Services  
Used the software for: 1-2 years

### "Client Intake and Communication - Now Semi-Automated!"

July 18, 2023

4.0

Pros

Encrypted client portal; document library; invoicing and trust accounting; secure and straightforward client communications.

Cons

Limited document formats - unable to create templates outside of one format.

Review Source

DB

David B.  
Shareholder  
Law Practice  
Used the software for: Less than 6 months

### "Mycase"

October 22, 2021

5.0

Very pleased with the selection so far. Only have used it for 1 month.

Pros

Too many features to single out any one feature. Still learning all the features and the efficiencies.

Cons

Could add a few features like cloning contacts with similar information (such as address)

Alternatives considered

[Filevine](https://www.capterra.com/p/140815/Filevine/)[Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)[PracticePanther Legal Software](https://www.capterra.com/p/140231/PracticePanther-Legal-Software/)

Reason for choosing 8am MyCase

Single software. Didn’t have to buy other modules or software to have everything I wanted in practice management.

Review Source

Harry B.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Excellent product"

October 8, 2019

5.0

Small form attorney. Use as my case management platform.

Pros

Ease of use Cost Client portal Ability to add users

Cons

Could use more google / G Suite integration

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Cost & ease if use

Review Source

LJ

Lea J.  
Accountant  
Accounting  
Used the software for: 1-2 years

### "Accounting module not ready for prime time"

February 27, 2023

2.0

Support for the rest of MyCase is only available during banking hours. I dislike the user interface. It is not well thought out, is quite busy and sometimes doesn't even work.

Pros

It is an online, software as a service, application.

Cons

The user interface is confusing and unnecessarily complicated. One has to go to multiple screens to simply enter 1 transaction. On-boarding for the accounting module was dismal. Training videos are simplistic and useless. There appears to be only 1 person in the universe who is available to provide. Whoever designed this module should be ashamed of themselves. Stick with QuickBooks until they get this fixed or you'll be sorry.

Review Source

MG

Mike G.  
Partner  
Law Practice  
Used the software for: 2+ years

### "Great Product Always Getting Better"

May 23, 2023

5.0

Pros

Been using MyCase for years... They are constantly updating, improving, and adding features. The mobile App is very helpful.

Cons

There was some issue with dropboxbusiness syncing perfectly with files in mycase...

Review Source

TL

Taryn L.  
attorney  
Law Practice  
Used the software for: 2+ years

### "MyCase Review"

February 14, 2022

5.0

Pros

I have been using Mycase for over 4 years now. The text feature is extremely helpful for clients that are not proficient in e-mail. The electronic signature aspect is also helpful as well so that Docusign program can be eliminated.

Cons

Nothing. I have no complaints from the features I use the product for.

Review Source

AJE

ALISHA JEAN E.  
Attorney  
Legal Services  
Used the software for: 6-12 months

### "Esselstein Law"

November 21, 2023

5.0

Pros

Very user friendly and modern. Client enjoy it as well.

Cons

I don't really like the document feature. Also Client Care and invoices do not speak to eachother.

Review Source

WR

Walter R.  
Owner  
Legal Services  
Used the software for: 2+ years

### "Essential tool for practice management"

February 22, 2023

5.0

Good. We utilize for billing and collections, tracking time and managing cases.

Pros

MyCase is easy to use and easy to train people on.

Cons

It doesn't integrate well well with other programs. Only downside for us is having to manually enter information in our CRM system

Reason for choosing 8am MyCase

time matters had become too bulky and too expensive

Review Source

BR

Brian R.  
Attorney at Law  
Law Practice  
Used the software for: Less than 6 months

### "Fantastic Product"

June 9, 2020

5.0

Excellent.

Pros

MyCase greatly improves productivity, case management, document management, time tracking, document access and is easy to use. It was especially helpful during the pandemic in that I was able to send new clients contracts for their electronic signature, which is date and time stamped, and integrated into the file. This is a great product and I use it all day everyday. I wish I had started using it a long time ago.

Cons

There is nothing I do not like about the product as it is customizable to my needs.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

It is the best product.

Switched from

[Dropbox Business](https://www.capterra.com/p/143068/Dropbox-Business/)

As court practice is becoming nearly completely paperless, I wanted to have a paperless case management system that I can carry to court without having to carry large files. I also wanted a complete program that would handle all my cases.

Review Source

Response from 8am

August 26, 2020

Thank you, Brian, for your review and for sharing how you chose MyCase to help your firm transition to a paperless management system and improve productivity! Thank you for partnering with us and we look forward to many more years to come.

Adam Z.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Fantastic Practice Management Software for Small Law Firms"

June 3, 2019

5.0

A+

Pros

The ability to set up workflows for routine legal matters, bill the client electronically, and then automatically upload their payment to Quickbooks, saves an amazingly large amount of administrative time for small law firms.

Cons

The Microsoft Outlook plug-in works well enough, but is a little clunky and requires a lot of mandatory updates.

Review Source

MD

Melanie D.  
Lawyer  
Law Practice  
Used the software for: 6-12 months

### "What I paid for "

May 19, 2023

5.0

Pros

It exactly what i paid for which is what I wanted

Cons

Invoices dont work for my contractor status

Review Source

DS

David S.  
Attorney  
Legal Services  
Used the software for: 2+ years

### "Best All Around Practice Management Software"

February 5, 2019

5.0

There have been a couple of instances where I asked for a feature, and someone from MyCase contacted me to show me a prototype of the feature I was requesting. It's great to be involved in making the service better for me and for other lawyers.

Pros

MyCase is competitive in pricing. More importantly, they continue to listen to their customers and provide new features. It's like a little gift at least once a month, sometimes more often, when I see the "what's new" notification. They've even added features that I've specifically requested!

Cons

Overall I have no real complaints. It would be nice if the contacts sync to Outlook didn't frequently overwrite the file in order to update. I have to go in and add the new files to my address book each time that happens.

Review Source

Response from 8am

April 4, 2019

Thank you for your review of MyCase. A member of our product team has reached out to talk with you more about contact syncing with Outlook. We place tremendous value in customer feedback and appreciate you taking the time to provide us with your thoughts.

EC

Evan C.  
Associate Attorney  
Law Practice  
Used the software for: 1-2 years

### "Associate Attorney Review "

February 8, 2022

5.0

I use MyCase every day and rely on it in each of my separate cases.

Pros

I like MyCase because I am able to access all of my case file documentation and task list in one easy to use software. All of my documentation is backed up, my calendar is synced to the software, and I can invite my clients to use the MyCase portal to share important documents with securely.

Cons

I least like the email system. It is difficult to filter out emails and it is often laggy.

Review Source

EB

Erin B.  
Attorney/Firm Owner  
  
Used the software for: 1-2 years

### "This is the most efficient case management software I have used."

September 19, 2017

4.0

Pros

The email integration and improvements as to file organization are great. Clients love the user end, which allows me more communication with clients without having to actually communicate.

Cons

The accounting/billing side could still use a little work. Adding interest is a bit of a task, some automated features in that regard would be nice. Also, there needs to be some better reports for attorney productivity. Attorney bonuses are based on billables paid, and there is not a viable report for that.

Review Source

Response from 8am

May 8, 2018

Hi Erin, thank you for taking the time to review. It is always great to hear when MyCase helps to not only improve your firm, but your customers' satisfaction. We have been researching income/attorney productivity reporting, and we would love to talk with you further about improvements you would like to see. A member of our product team has reached out to hear your feedback in more detail- we look forward to learning more about how to make your experience better!

LT

Lauren T.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Great program - hope they keep developing "

October 6, 2020

5.0

Very good program and excellent customer support

Pros

Easy to use and everything I need is in one place!

Cons

I am worried that quality will decline after the recent buyout

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Easy to use

Review Source

Response from 8am

October 12, 2020

Hi Lauren, thank you for your review! We are happy to hear that MyCase has been the best all-in-one solution for your firm. We want to assure you that MyCase remains as strongly committed to our customers as ever. Listening to, and partnering with, our customers is deeply embedded in our company culture and remains a guiding principle for MyCase. You can expect the same level of service and ongoing product improvements we've always provided.

TB

Trudy B.  
Manager/paralegal  
Law Practice  
Used the software for: 2+ years

### "Happy User"

November 21, 2019

5.0

Overall very pleased.

Pros

Our office likes the ease of using MyCase. We can collect lawyer payments, set reminders, set important dates with a text to remind clients, easy access to documents for the lawyer, staff and clients. Our lawyer now doesn't have to lug heavy cases into the courtroom. She simply takes her IPad then is able pull up any document needed.

Cons

Doesn't have direct scan to mycase for the firm to use

Alternatives considered

[8am LawPay](https://www.capterra.com/p/177253/LawPay/)[LawnPro](https://www.capterra.com/p/105508/LawnPro/)

Reason for choosing 8am MyCase

Ease of use and ease of communication with clients

Review Source

GM

Gianni M.  
paralegal  
Legal Services  
Used the software for: 2+ years

### "I swear by Mycase"

October 25, 2022

5.0

I have not discovered any issues with my case to date

Pros

The integrated feautures make it easy to truly manage cases from a-z

Cons

I have no complaints. Since using my case, it has made my Job 100 times easier

Review Source

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