# Page 19 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 19 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 19 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 451-475 of 783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JH

Janaan H.  
Managing Partner  
Law Practice  
Used the software for: 2+ years

### "MyCase is very user-friendly, letting me focus my time on the practice of law."

June 9, 2020

5.0

There are two top business problems that MyCase solves which are equally important: Invoicing and staying on top of the case by having one place where everything is located.

Pros

The interface helps me stay on top of my cases and my billing, letting me know where I am and where I need to go. My clients have all said favorable things about using MyCase to stay connected and involved and I have peace of mind with its highly encrypted security.

Cons

It's rather expensive for each user, so if there could be a discount for multiple users and/or a discount for long-term clients, that would be a nice way to say thank you. Also, there are some features we never use, so if we could pick and choose the features we want to use to bring the price down, that would be good.

Alternatives considered

[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

The decision was price-driven. MyCase provided what we needed at a very competitive, affordable price.

Review Source

maritza R.  
Paralegal  
Legal Services  
Used the software for: 6-12 months

### "This is THE Case Management Software"

October 23, 2019

5.0

I really enjoyed working with MyCase. My company made a change due to financial issues and none of the subsequent platforms we tried compared to the ease and organization of MyCase.

Pros

I LOVE MyCase. This was by far the best Case Management Software I've used in 20+ years in the legal industry. Its detailed, used friendly, organized, and thorough. Users are able to navigate quickly and the client interface is awesome. Its not too pretentious or laid back. Its an amazing application

Cons

My only complaint is downloading data is virtually impossible. we needed to duplicate our documents and had a really hard time doing so. I guess its a security feature.

Review Source

JH

Jordan H.  
attorney  
Law Practice  
Used the software for: 1-2 years

### "Amazing Case Management "

July 20, 2022

5.0

Pros

I love the ease of use and user-friendliness. The organization of the software for the price cannot be beat and mycase constantly updates and upgrades our features.

Cons

I do not like the document integration at this time.

Review Source

Joel H.  
Managing member  
  
Used the software for: 2+ years

### "I have used this system for two plus years and it makes my life so easy no matter where I am"

May 1, 2018

5.0

Pros

The system allows my clients to pay me online either by e-check or credit card. This has dramatically reduced my account receivables

Cons

The only issue I have found so far is the inability to get a report of my client files by case number rather than alphabetically. Everything else works flawlessly

Review Source

CS

Christopher S.  
attorney  
Law Practice  
Used the software for: 1-2 years

### "Mycase has definitely made my practice more efficient and less stressful and the clients love it!"

March 6, 2018

4.0

Pros

I like the fact that clients get virtually real-time updates on their cases through the email notices from mycase which makes them feel more involved even though I end up spending less time communicating with them myself. They can sign into their case file anytime of the day and night to review the latest filings and documents and they are notified every time I calendar a new event, which really cuts down on the unnecessary calls requesting updates when you would rather be working! In addition, I can tell how often each clients looks at their case and what they look at, which gives me a good idea of how motivated they are or whether they are following my instructions to review certain documents or complete certain tasks. I also like the secure encrypted message system but it seems to be the hardest feature to get the client to use with any regularity.

Cons

So far, unless I am missing something, I think the most aggravating thing about the software is the lack of a spellchecker for the client message system.

Review Source

RH

Ryan H.  
Owner  
Law Practice  
Used the software for: 2+ years

### "Love love love my case "

May 9, 2022

5.0

Pros

Easy to use and set up, does everything I need it to do, perfect for my practice

Cons

Phone app doesn’t include color codes on calendar function.

Reason for choosing 8am MyCase

Price and customer service

Review Source

WM

William M.  
Owner  
Legal Services  
Used the software for: 1-2 years

### "I use MyCase daily and find it very beneficial"

November 7, 2022

5.0

This program makes my billing much easier and monitoring phone history and tracking incoming and outgoing phone calls.

Pros

I use MyCase mostly for time records and billing. It is a very easy and useful to generate billing statements. It is helpful to track addresses and phone numbers of clients.

Cons

I would love if the interface automatically recorded telephone conferences as billable time.

Review Source

MJ

Mitch J.  
Senior Partner  
  
Used the software for:

### "MyCase allows us to provide clients with exemplary service"

August 28, 2013

5.0

In today's fast paced and multitasking world, everything comes down to people and relationships. For almost three decades, our goal has been to engage and connect with our clients and to make their experience with our firm a positive one. Now, with the MyCase service, we are able to do just that and more. Here's what I'm talking about... Trust We believe that trust is built around communication and transparency. MyCase allows our clients 24/7 secured access to designated case documents, upcoming calendar events and more. When the client needs important case information, it's just a click or two away. They appreciate the service and appreciate the fact that we took the time to make it available. The simple and intuitive MyCase portal lets our attorneys and clients share case information and offers simply notifications and alerts of important case developments. Clients can now log in and check document status and details involving upcoming dates and hearings at their convenience. They can also share private emails and comments on all case matters. Client Satisfaction For almost 3 decades, we have always believed that a successful attorney/client experience means that we need to provide our clients with exemplary legal advice and services. Having said that, we also believe that in today's fast paced 'instant information' digital business environment, giving clients free 24/7 access to important case information helps improve the legal experience and is key to building a positive and professional relationship with each and every one of our clients. Again, MyCase is allowing us to do this and more. The bottom line is that clients tell us they enjoy MyCase. They like having access to case information when they need it. We think your clients will too. Sure, MyCase also allows us to manage client and case information, including time and expense billing. It help us be more efficient and also allows us to access our case information from almost anywhere. Regardless of these benefits, we continue to believe that the best thing about the MyCase service is how it just makes things easier for the client. And whey you really think about it, that's what is really important.

Review Source

mG

marilynn G.  
Legal Assistant  
Law Practice  
Used the software for: 2+ years

### "Great software"

February 8, 2022

5.0

After learning MyCase it is way easier than our old system. I like the immediate help I get when I need it.

Pros

I like how easy it is to learn and makes our accounts easy to locate

Cons

That I cannot delete documents that our client send us. I just keep them. Needs a filing bin.

Review Source

LR

Lucia R.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "smooth sailing with this product!"

August 19, 2020

5.0

Pros

The cellphone app which is compatible with iPad as well, is very convenient. All your cases and documents are on hand at all times! The new email and text messaging integration are great tools to keep all communication in one place! I also find the ability to accept payments online at a minimal % fee to be convenient in my solo practice.

Cons

Overall, MyCase is excellent. The only improvement I would like to see is for all documents to be immediately previewable (without having to download). I would also like to have the option to send calendar events to all clients with only their cellphone number (rather than requiring an email address as it is currently set up).

Review Source

Matt G.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Great software, Great price"

September 11, 2018

5.0

I wanted software that integrated billing and made it simple to collect money. After all, what is the point of being highly organized if you aren't also making money. The billing is editable and straight forward and the easiest I have worked with. Calendar, case management and document integration are all great too! Definitely worth the money!

Pros

It is so easy to use, you just intuitively know how it works. Also, they encourage feedback for new features and release them often. The online help with videos and detailed instructions is awesome too!

Cons

Not really a complaint, but the graphics aren't as flashy as other software, but I take performance of looks any day.

Review Source

CR

Craig R.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Amazing"

May 9, 2022

5.0

Excellent!

Pros

Amazing legal software. It comes highly recommended.

Cons

I can't think of anything. maybe automatic document generation

Review Source

MW

Mindi W.  
  
  
Used the software for:

### "Missing Some Key Features & Not the Most Convenient Set up"

April 18, 2017

4.0

Comparing my experiences with MyCase, Practice Panther and Fresh Books: MyCase is easy to set up, is easy for clients to use and affordable (check to see if your state bar has a discount with them and ABA's is 20%). The downside is that there are some key features that would improve the attorney and client experiences. Some features I discussed with my customer service rep that were not available: 1. The big one: no electronic signatures and no integration with an existing electronic signature tool (clients have to print, sign, scan and return documents); 2. no ability to assign one billing point of contact for a client that is then linked to every matter/case opened for the client (must do it manually every time you open a matter); 3. no ability to auto-populate the address fields for contacts associated with the same client/company (which means more data entry); 4. no ability to organize individual general client documents (i.e. intake form, representation agreement) that have been uploaded unless associated with a case/matter (ended up having to create an "Admin-Client Name" case/matter for each client to hold the three documents we have on the client); 5. clients receive a separate bill for every matter/case with no grand total; invoices are sorted by billing contact person rather than company. Setting up online billing was less convenient than Practice Panther or Fresh Books. MyCase won't let you use the online bill pay functionality during the 30-day trial until you purchase the software. Then they send you a 4-page agreement to sign electronically and return (ironic they use DocuSign but don't have an interface for us to use it with their software). Then they run a personal and business credit check and require you to send a voided check. Tons more red tape than online bill pay with LawPay through Practice Panther (which took minutes to apply and then acceptance was received the next day). So, after comparing Fresh Books, Practice Panther and MyCase, I am implementing MyCase with mild annoyances due to the inconveniences they create for setting up with them. But I've been told the experience of using them once set up is worth the headache of set up.

Review Source

SD

Shawn D.  
Attorney  
Legal Services  
Used the software for: 6-12 months

### "Great product!"

July 31, 2023

4.0

It's been excellent

Pros

Ease of use. It incorporates so many functions into a single platform and it is relatively easy to use.

Cons

Downloading documents off of it or added documents to it. I wish it seamlessly allowed for cut-and-paste.

Review Source

RH

Richard H.  
Attorney - Owner  
Legal Services  
Used the software for: 2+ years

### "MYCasae"

August 23, 2021

5.0

My experience is most positive. Better than the previous system we used and the customer service is OUTSTANDING!

Pros

Product allows one to manage case matters in an organized structured way saving time and money.

Cons

No zoom integration; Document production feature could be improve.

Reason for choosing 8am MyCase

Using interface fit our practice better. It is rather intuitive.

Review Source

LJ

Leanne J.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "MyCase has enabled us to be in court or out of the office more with access to our files"

September 19, 2017

5.0

Pros

Ease of use and accessibility from virtually anywhere. I also like that everyone in the firm can see one another's calendars.

Cons

Billing can be a bit tricky. It's probably the least favorite part as far as invoicing goes. Also, I wish you could select multiple documents or the PDF's at once, instead of having to download them one by one. I also wish the calendar would show you new events added by other users in the firm instead of showing a notification that someone added something to your calendar and then having to search day by day for what was added.

Review Source

Response from 8am

April 16, 2018

Thank you for your review and feedback, Leanne. It's great to hear that MyCase has enabled your firm to be more agile and efficient in your practice. I'm excited to say that we released the ability to download multiple documents at once earlier this year. A member of our Product Management team has reached out to learn more about your experience with the Calendar feature.

EB

Elizabeth B.  
Attorney  
Legal Services  
Used the software for: 1-2 years

### "A++++ Happy"

May 14, 2021

5.0

Too many to name!!!

Pros

Ease of Use. I tried at least 4 other case management products before finding MyCase. I do not have the time to stay on the phone or take a tutorial on how to use software. It must be intuitive and user friendly.

Cons

I have made a few suggestions over the past few years that would enhance my experience and those have been ignored. My suggestions have been minimal, i.e. allow staff and attorney's to receive text message reminders about events, not just clients. This would be very helpful. The option already exists for clients.... ???

Alternatives considered

[Rocket Matter](https://www.capterra.com/p/82112/Rocket-Matter/)[Clio](https://www.capterra.com/p/105428/Clio/)

Reason for choosing 8am MyCase

Already explained above.

Review Source

TS

Tom S.  
Attorney  
  
Used the software for:

### "MyCase Works"

August 30, 2013

3.0

Real estate agents love to tell you that the top three factors that determine a property's value are location, location and location. When it comes to case management, there are some similar lessons. I have tried just about every program out there. None are perfect, but I have come to realize that the most important factor is ease of use. On that metric, nothing comes close to the performance of MyCase. I have never encountered any software more easily adopted and implemented by my small office than MyCase. It provides the key features you need in a case management system in an intuitive, clear interface that you can start using in full without a moment's lesson or tutorial. It is not perfect. There need to be more fields available in contacts. There needs to be third-party integration -- such as with Dropbox and Evernote. What it provides, though, is fantastic. Adding new data is a proverbial snap: every MyCase screen has a button that allows you to add a new event, contact, case, message or whatever, no matter what you are doing at the moment. The program easily handles both my contingency fee, flat fee and hourly billing arrangements. The iPhone app is excellent. Most importantly, the client portal allows me to communicate with my clients -- sharing documents, events and messages in a fully customizable way -- easily. Lay down that transmittal letter and just upload the latest pleading and your client automatically gets an email alerting her to the new document in her case. The same for new case-related appointments or contacts. Your client wants to send you a note? She does so right within MyCase so the note stays with the case. I sell my clients on me in no small part by talking about that feature. MyCase is not perfect, but that goes to another feature. I have spoken on weekends to its founder when I have a support question and other times about suggestions. They respond quickly to problems and love feedback. There are other excellent programs out there, and personal taste is a big factor, too, in what works for you. However, I cannot stress how important ease of use of a program is, and nothing in that realm comes close to MyCase.

Review Source

BB

Bobbiejo B.  
Administrative Assisstant  
Management Consulting  
Used the software for: 2+ years

### "Overall"

February 14, 2022

5.0

Mycase is very user friendly and I find it helpful with our daily tasks

Pros

that is links with NCM calendars, easy to upload documents,

Cons

That is does not link with Calendly and it does not keep track of duplicated documents being uploaded

Review Source

Carolyn A.  
Lawyer  
Law Practice  
Used the software for: 6-12 months

### "MyCase has streamlined my practice and made my life much easier!"

November 16, 2017

5.0

Has streamlined my practice, made billing quick and easy, and has all of my needed information in one place. Also, being able to share documents and calendar events with clients means I am getting fewer phone calls for basic information.

Pros

It's affordable and easy to use - calendaring hearings/appointments, uploading documents, creating work flows, sharing information with clients. And tracking hours and generating bills has become a breeze.

Cons

Some clients lose the link to log in & access their profile, or they are unable to access MyCase easily. If the clients used it as much as I did, it would be perfect.

Review Source

VR

Verified Reviewer  
Attorney at Law  
Law Practice  
Used the software for: 2+ years

### "Easy to use experience allows all members our law firm to work easily together."

February 3, 2018

5.0

Pros

Giving our clients easy access to their case online allows our office to work efficiently and effectively.

Cons

I hope that MyCase opens it APIs to allow better connectivity with other services and allow to back up documents online with other services.

Review Source

JA

JENNIFER A.  
Solo Practitioner  
Law Practice  
Used the software for: 2+ years

### "Excellent product for small practice"

August 11, 2020

5.0

Overall, this has had the biggest impact on billing and getting bills paid.

Pros

I like the fact that I can enter time directly to a file and create and share an invoice with a client at any time with a few clicks. Really like that clients can pay online. The client portal is great for sharing documents and more secure than email. I have not utilized it as much as I could for workflows/deadlines, but we are constantly improving on that.

Cons

The biggest issue is the tasks - they will appear on my calendar but do not state the case, so I need to go back to MyCase to figure out what case has a deadline. Not a huge deal but this should be easier.

Review Source

VR

Verified Reviewer  
Law Student  
Higher Education  
Used the software for: 1-2 years

### "Ideal Software for Firms of All Size"

May 24, 2019

5.0

Increasing the quality, frequency, and accuracy of our case management and overall communication.

Pros

I like how integrated everything is. From billing, to document storage, to calendars, it's ALL in one place. This really made our lives easier. Also, it's a great feature for clients to have their own logins to the cloud-based program. I find that not only does this make it easier, cleaner, and more organized, some clients find greater comfort in knowing that all of the information isn't scattered across a series of emails. This centrality is awesome.

Cons

Honestly, I haven't had any issues with it. Some of my colleagues who use MyCase has expressed their desire for it to have electronic signature capabilities. Other that that, I have no qualms with the software.

Review Source

VR

Verified Reviewer  
Attorney  
  
Used the software for: 2+ years

### "It works perfectly for tracking my work."

January 25, 2018

5.0

Organization

Pros

The home page is incredibly inviting and easy to use. The billing dashboard is also easy to navigate.

Cons

The mobile app was recently updated and was hard to get used to again. I checked it recently and some problems were solved.

Review Source

DH

Diana H.  
Legal Assistant  
Law Practice  
Used the software for: 2+ years

### "It's a great program it helps keep everything organized. "

January 9, 2018

5.0

Not missing court dates and being able to talk to clients though the portal.

Pros

Keeps everything organized and you clients have some access. Easier to reply to messages on the portal instead of receiving calls all day.

Cons

They are still working on the accounting side. I think they should have an option to send a mass reminders for the overdue invoices. Maybe have an automatic reminder for when the payment is due, instead of going through every client individually. We have a lot of clients.

Review Source

Response from 8am

June 20, 2018

Hi Diana, thank you for sharing your experience with us. It is great to hear how MyCase helps to organize your firm. We are happy to share that MyCase now offers automated invoice reminders! This feature will be automatically turned on when a new invoice is created. If you have any questions, please do not hesitate to reach out to our customer service team, or visit https://help.mycase.com/s/article/Automated-Invoice-Reminders for more info.

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