# Page 24 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 24 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 24 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 576-600 of 783 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

SG

Stephen G.  
Lawyer  
Law Practice  
Used the software for: 2+ years

### "Software help me sleep at night"

December 16, 2020

5.0

The people running the support help me the "end user" feel understood and that I have a friend helping me. This should be paramount. The product is well priced, flexible and well thought out.

Pros

You can easily review important information.

Cons

Email intergration needs to allow scrolling through emails.

Review Source

CH

Cheryl H.  
Freelance Paralegal  
Law Practice  
Used the software for: 6-12 months

### "Law Firm Software"

November 3, 2016

3.0

I have used MyCase for about a year with a Law Firm I do some freelance work for. It is simple enough to use, but I have used others that I like better. The billing portion of the software works much better than the other 2 programs i have used in the recent past. Also I like that clients can upload documents to me through MyCase

Pros

fairly user-friendly. Billing software works better than most other case management software I have used in the last 5 years. Clients can also access it and upload documents needed for their cases.

Cons

I think the software needs to be updated to compete a little better with Clio or RocketMatter. Calendar is glitchy and there needs to be an easier way to get to specific matters

Review Source

AC

Amanda C.  
Partner  
Law Practice  
Used the software for: 2+ years

### "I have recommended MyCase to friends!"

December 12, 2019

4.0

Pros

Having everything in one place, ease of use and the ability for online payments

Cons

I don't like how payments show up on the previous invoice and not the next month's invoice. I understand why but, unless clients log on (which many of my clients do not), they will not see the credit that was given to the for the payment.

Review Source

BR

Barbara R.  
Assistant  
Law Practice  
Used the software for: 1-2 years

### "Convenient and very accessible anytime anywhere"

December 7, 2017

5.0

The ability to have all case documents at my disposal at any time from any location

Pros

I like the mobile accessibility of the software. Even when my office computer goes down I can access it from my tablet laptop or mobile device. Having the option of mobile platforms to choose from I can keep up with any documents I may have left behind and easily share with whomever I need to.

Cons

I would like to be able to organize the case documents by date of the document versus the date I uploaded it to the database for chronological consistency. Also, the search features aren't as precise as I would like but I expect that with use and updates that these features would be added in the future

Review Source

SP

Sherri P.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Awesome!"

November 14, 2017

5.0

It is easier to keep track of clients, billing, appointments and paperwork. It has a great feature of letting me know my clients read my communication.

Pros

Program is user friendly. It's a lot easier to communicate with clients, invoice, and see that the client received the invoice. You can send reminders very easily, and notify the client of up coming court appearances.

Cons

If would be great if there was a way to print labels. All of the information is in the system, and pulling the clients data and goung to another system takes a lot of time.

Review Source

KK

Kathryn K.  
Attorney  
  
Used the software for: 1-2 years

### "The site itself is EXCELLENT. "

January 25, 2018

4.0

Pros

It has transformed how and where we work. We have less overhead and more staff working remotely from home. It lets us see - real time- what is transpiring on the cases we have. Transforming MyCase for use in our specific field - Workers' Compensation - was easy.

Cons

We cannot use the new app. It needs serious work. It does not work with IOS/IphoneX and is absolutely useless to us. We were able to use the old app fine and are contemplating a change due to the new app.

Review Source

Response from 8am

April 16, 2018

Hi Kathryn, thank you for your feedback. We are sorry to hear about the issues you are facing with the new mobile app. One of our Product Managers has been in contact and we are happy to continue working with you to resolve the issue.

VR

Verified Reviewer  
Attorney At Law  
  
Used the software for: 6-12 months

### "My life (and solo practice) has become so much more efficient with MyCase!"

November 2, 2017

5.0

Time management, organization and effective client contact and management.

Pros

The software has a lot of features but tech support is amazingly patient so in no time I was able to streamline so many aspects of my solo practice. I am most impressed with the client portal, time keeping & invoicing (snap of a finger!), and the ability to create workflows for my various practice areas. I am so much more organized and save hours on administrative tasks like billing!

Cons

I wish the dashboard (main page) had a monthly calendar right on the page so that I could see my month at a glance as opposed to having to click the calendar link.

Review Source

AS

Andrew S.  
owner  
Legal Services  
Used the software for: 2+ years

### "Outstanding practice management at a competitive price "

April 7, 2020

5.0

Organization and billing have been optimized, paperless billing, etc. This is a great product.

Pros

The customer service is fantastic. For a small firm looking to get "paperless", this is a fantastic option.

Cons

I have no complaints. This has been an extraordinarily beneficial product for me and my company. Great product

Review Source

Anthony Z.  
Owner  
  
Used the software for: 2+ years

### "Great software in that its one less thing for a solo practitioner to worry about."

December 7, 2017

5.0

Pros

Very short learning curve. Only took me a few weeks to customize it to how I generally input data. Now its pretty effortless for my daily/weekly use.

Cons

Might be a few too many click throughs to get where you want to go sometimes. But it doesn't hinder usage.

Review Source

EO

Emmanuel O.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Excellent MyCase"

January 8, 2019

5.0

It's been a great experience using MyCase. It transformed my practice.

Pros

It's portability, the fact that you can access cases and documents from anywhere on your laptop or phone.

Cons

Cases are not numbered. So one has to manually count the list of cases to track how many there are. Also, the inability to run client's credit or debit cards.

Review Source

Response from 8am

January 24, 2019

Hi Emmanuel, thank you for your review! We are happy to hear that MyCase is helpful to your practice. Our product team has noted your feedback regarding case numbers and will take this into account with future updates.

BH

Bill H.  
Paralegal  
Legal Services  
Used the software for: 2+ years

### "As a paralegal I find the MyCase system a fantastic improvement for our case management"

May 2, 2018

5.0

Ease of case management and transparency for clients

Pros

Everything is always at your fingertips with just a few clicks. No more leafing through files and papers. Also, it is so much easier to keep clients informed without having to answer hundreds of phone calls. Lastly, the customer service is terrific whenever we have questions or suggestions.

Cons

I have no complaints as the system is constantly being upgraded and features are being added.

Review Source

Response from 8am

May 8, 2018

Thank you, Bill, we are so happy to hear about your positive experience!

KP

Katherine P.  
President  
Law Practice  
Used the software for: 1-2 years

### "Love this program! It could use a few more features, but it is so intuitive and helpful."

February 14, 2018

5.0

Simplification. One program instead of two or three.

Pros

I can access my files, calendar, documents and billing from anywhere. This really helped when I had to travel overseas and still had to keep an eye on things at the office. I love not having to carry heavy files with me when I go to court, and being able to pull up documents during trial or court.

Cons

Would like to be able to run reports of certain items, like trial dates. Would like to be able to list a projected budget for a case and be able to see where we are with respect to the budget. Would like to be able to add pdf's to the invoices and email the whole thing as a package to the client.

Review Source

DC

David C.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "Generally excellent. Sometimes takes a while to load pages. "

January 25, 2018

5.0

Time saving, easier billing

Pros

It does a great job of saving my time!

Cons

TOO MUCH EMPHASIS ON THE PORTAL! Please understand that there are a lot of us whose clients won't be communicating through email. I represent a large number of indigent clients - they don't use the internet at all. I think before you add a feature, you should ensure that the feature will function OUTSIDE of the portal. I sometimes feel that I'm only getting partial use of the product, since some features are clearly designed around the portal. Also, would be easier if the search function searched more than basic info. It would be nice to search for any term.

Review Source

JE

Joe E.  
Attorney/Owner  
Legal Services  
Used the software for: 2+ years

### "Excellent Software"

November 22, 2021

5.0

Very good

Pros

It is pretty easy to use even for someone that is not very technically savvy.

Cons

Figuring out how to send emails through my other email account, has been difficult.

Review Source

DM

David M.  
General Manager  
Retail  
Used the software for: Less than 6 months

### "Why I Like MyCase"

February 5, 2019

5.0

We have a unique business model. Most of our clients are incarcerated, so they contact us through the USPS, but they often have loved ones who prefer using email. Until MyCase, the two communications channels required that we either had to use multiple systems for CRM or become programmers to modify the ones that were available. The MyCase Transition Team helped us move from our old systems and even transferred our 144,000 inmate records into MyCase for us.

Pros

Reliability. We were worried about moving to an online platform, but the system has been very reliable--and secure.

Cons

When I first signed up, I found out it did not (at that time) have the ability to enter in Leads. I told my sales representative and within the next week, there was a Leads section added. I'm not saying that my suggestion was the reason for this, I'm just saying that they are constantly improving. I do wish that the system would allow me to store letterhead/watermarks on documents designed within MyCase, which it does not currently do.

Review Source

Response from 8am

March 26, 2019

Hi David, thank you for sharing your experience with MyCase. We are constantly striving to add improvements based on our customers' needs and our team will continue to listen and improve based on suggestions like yours. Thank you again, we look forward to our continued partnership!

GS

Glen S.  
Attorney (solo)  
Legal Services  
Used the software for: 1-2 years

### "Excellent platform for solo and small firms"

December 11, 2019

5.0

Pros

It’s a complete platform: case management; time-keeping; billing; payments; tasks (to-do); document management; secure communication. All easy to use, including the client portal. Very affordable. I use MyCase for website design and hosting, as well. Also very good and the two (practice management software and website) are integrated.

Cons

I think the relationship between “Contacts” and “Cases” could be a little clearer and smoother.

Review Source

Alec S.  
Lawyer  
Law Practice  
Used the software for: Less than 6 months

### "Finally, a practice management application that works!"

January 5, 2022

5.0

Pros

I really like the simple, minimal layout but packed with features. My only regret is not subscribing earlier as it would have saved me a lot of time experimenting with different options - at least I've found a good application that will keep me organised!

Cons

I wish there was a desktop application, but that's about all.

Review Source

KP

Katherine P.  
Legal Assistant  
Law Practice  
Used the software for: 1-2 years

### "Great program for Lawfirms!!"

July 16, 2019

5.0

Keeping organized and updating information that changes is extremely helpful. Being able to track statistics for purposes of advertising and marketing is a bonus for sure! I've used many other programs in the legal field since 1995 and this one by far is my favorite!!

Pros

The user friendly platform this software is based on is easy to use and extremely helpful. It will help organize your business and it is always improving!

Cons

There is nothing I don't like. I cannot find anything I dislike really.

Review Source

ES

Edward S.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Product not reliable"

July 13, 2022

1.0

Poor. I lost hours of work across several documents until I realized that editing through the Mycase Desktop app when using word auto defaults to autosave on. There is no warning that autosave does not save changes made to the document open through mycase, thus all work lost. When speaking to customer service, they said sorry, we should have stated that autosave does not function on Mycase.

Pros

Nothing stood out from other software management systems.

Cons

Lost hours of work until I found out that work is not saved through Mycase Desktop if you use word.

Review Source

WF

William F.  
Partner  
Law Practice  
Used the software for: 2+ years

### "An intuitively easy to use program"

June 12, 2017

5.0

Fast and well designed look and feel

Pros

Look and feel is excellent and summarization screens are simple and effective for quick information. The ability of retaining one's own organization is also key. The program is simple but carries a surprisinly high degree of flexibility.

Cons

Trust repelensihment billing really needs to be added to invoicing. Case listing can be a bit cumbersome at times, but alternatives in searching and bringing up cases compensates for this.

Review Source

Caren J.  
attorney  
Law Practice  
Used the software for: 2+ years

### "Perfect Invoicing and collections!"

September 17, 2019

5.0

A fabulous and inexpensive tool for small law firms

Pros

Integration of Trust account and operating account billing, invoicing via email, acceptance of credit cards online at a reasonable cost, seamless access to timekeeping information

Cons

The only down-side to MyCase is that it is difficult to pull up, revise and re-save a document within a case. Not impossible, just clunky.

Review Source

AL

Annie L.  
Administrator  
Legal Services  
Used the software for: 2+ years

### "Great client management for small firms and solo practices"

September 25, 2020

4.0

Billing becomes a snap, and communication with clients and opposing attorneys both is greatly improved.

Pros

Sometimes firms are slow to become completely compliant with technology. MyCase is very easy to use to introduce personnel - attorneys and legal assistants both - to managing the documentation and the time spent working on a case. Billing becomes more automated and accurate, and the management of filing and updating documents works like a charm. I highly recommend MyCase for all but the largest firms.

Cons

I really don't have any dislikes at all about this software. It was easy to install and integrate with other software.

Review Source

OD

Ouisa D.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "I don't know what to put here"

August 19, 2020

4.0

I am very happy with it.

Pros

Ability to immediately provide information to/from clients

Cons

Billing system is tedious, many optional features are not easy to use; cannot upload my intake forms but must use the template which is not easy to format

Reason for choosing 8am MyCase

Ease of use, pricing

Review Source

KM

Kimberly M.  
Paralegal  
Law Practice  
Used the software for: 1-2 years

### "Paralegal Use"

November 21, 2019

5.0

Communication between the firm regarding individual case information is effortless with the Activity Dashboard staying up to date. My supervisors can easily see that I have entered the necessary information for a case, or updated expenses and invoices.

Pros

I like that all data entry is accessible from the home page. I can easily enter a court date, clients' expenses, or a document to a case in just a few clicks.

Cons

I have yet to find a 'con' when it comes to MyCase.

Review Source

CB

Chana B.  
Managing Paralegal  
Legal Services  
Used the software for: 2+ years

### "MyCase Software "

October 8, 2019

5.0

Pros

It really helps you interact with clients remotely, helps you manage your practice, and helps organize the overall structure of the firm.

Cons

There are constant new changes being made after we get used to the new changes implemented a few months prior.

Review Source

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