# Page 25 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 25 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 25 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 601-625 of 783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KH

Katherin H.  
Office Manager/Paralegal  
Law Practice  
Used the software for: 2+ years

### "MyCase is a great tool for law firms. It has everything you need in one website."

January 25, 2018

5.0

The best benefit is that you only need one software for all of a law firms needs. MyCase has everything.

Pros

MyCase has a calendar system, time keeping, document management, client communication, billing and payments in one platform. That is what I like the most about MyCase. Everything our firm needs in one place.

Cons

The credit card processing fees are high. Other than that I have no complaints. MyCase is great about updating features and seeking user input.

Review Source

VR

Verified Reviewer  
Attorney At Law  
  
Used the software for: 2+ years

### "Easy to set up and easy to use"

January 2, 2018

5.0

Pros

The software is simple to set up your cases, and it allows you to accept payments and send invoices.

Cons

Google sync is a little clunky to use and reconciling makes you take an action just to clear it out.

Review Source

HM

Heather M.  
Project Coordinator  
Hospital & Health Care  
Used the software for: 2+ years

### "MyCase should run the government!"

January 14, 2020

5.0

Pros

MyCase has more functionality, better customer care, and is the best organized client management software I have used in 20+ years of administrative work in finance, healthcare, and law.

Cons

I have absolutely zero complaints about this software.

Review Source

WL

Wanda L.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Absolutely essential to maintain my solo practice. I'd be lost without it."

January 25, 2018

5.0

helps me with every aspect of my practice

Pros

I can do just about anything I need to do to keep organized in my practice and collect from my clients.

Cons

I use my gmail as my primary email account which I have linked to my MyCase. But not every email is case related. It takes me forever sometimes to go through and individually delete all the non-case-related emails. It would be nice to have a delete and resolve button on the reconciliation box.

Review Source

TS

Thomas S.  
Attorney  
Legal Services  
Used the software for: I used a free trial

### "Former User"

September 21, 2022

5.0

I was impressed with mycase and might consider it again in the future.

Pros

It was easy to use and had a freindly interface

Cons

It just wasn't as easy to learn about things or integrate other apps as my current software. But to be fair, i didn't use mycase for very long.

Reason for choosing 8am MyCase

Ultimately i chose Clio and no longer use mycase.

Review Source

ST

Sam T.  
Attorney  
Legal Services  
Used the software for: 1-2 years

### "Easiest Complex Legal Support System to Use"

September 12, 2018

5.0

My overall experience with MyCase is above outstanding. If I see an issue with the software or a need that I think could be addressed the support staff would waste no time in providing support and building something. I love the continued improvements a being made which makes me feel the support team is truly listening. The beautiful dashboard is easy, sleek and allows me to get to the important information quickly.

Pros

What I like most about MyCase is the ease of use. I can use it though an app or if I choose through a web browser on my portable devices. Each platform offers ease of use.

Cons

The only feature I wish the app platform had is the ability to see archived emails.

Review Source

MS

Mary S.  
Owner/Attorney  
  
Used the software for: 1-2 years

### "Very cost effect way for my client management system and very portable."

December 13, 2017

5.0

Pros

Cost effective, adaptable, mostly easy to use. Additional fields can be added to any section (billing, documents, client, case, etc.), billing is easy and seamless. Email integration is a great benefit, I just wish you didn't have to manually resolve them. Probably not a problem if you have sufficient staff. However, it's great to have your email in the same place as the rest of your case information.

Cons

I've found creating and uploading documents to be difficult. The apps for phones/tablets are still being worked on and lack much of the functionality of the website.

Review Source

BD

Brittany D.  
Paralegal  
Law Practice  
Used the software for: 6-12 months

### "MyCase is easy to use and helps make my life easier for time keeping, record sharing, ect."

April 11, 2018

5.0

Allows for better client communication.

Pros

I like how easy it is to use as well as the client sharing and communications. I like being able to use the invoicing to keep track of who has overdue bills. The new email and pay now feature is great.

Cons

I would like to see a live chat option between staff or even with clients if logged in. I think the calendar system is a little difficult because the dates jump around on me sometimes. I would like to be able to click the date selected and it automatically pull that date up in the create new event.

Review Source

BR

Barbara R.  
Attorney  
Legal Services  
Used the software for: Less than 6 months

### "My personal assistant"

September 10, 2020

5.0

It is my personal assistant and I am very grateful for this service. It is very helpful.

Pros

I love the ease with which I can enter my time, generate an invoice, edit it, and submit it. The customer can also pay it easily with the touch of a link.

Cons

I wish there was a way to view the documents without having to download them. The process of downloading documents is time consuming. I prefer to view my files from Microsoft Explorer.

Reason for choosing 8am MyCase

Reasonable price, easy to use and great reviews from other users. The Client Portal is a valuable resource for my clients because they always have access to their documents.

Review Source

Response from 8am

March 15, 2021

Hi Barbara, thank you for your review. We are pleased to share that File Sync is now available in MyCase! This functionality allows you to view, edit, and save documents seamlessly without the need to download and reupload. To get started with File Sync, check out this knowledge center article or reach out to our support team at (800) 571-8062.

FW

Felix W.  
Attorney at Law  
  
Used the software for: 6-12 months

### "easy to use, good price, excellent client portal"

March 14, 2018

3.0

Pros

client portal, time tracking are excellent, billing is ok, e-mail integration works good, client portal catches on ...

Cons

calender needs some more features like colored events. The invitation - E-Mail to clients should be -at least in parts- editable, e. g. to provide it in a second or third language.

Review Source

Response from 8am

May 8, 2018

Hi Felix, thank you for your feedback. We are consistently working to add new functionality to the calendar feature that will help streamline scheduling, and would love to hear more about your ideas. One of our Product managers has reached out to get your feedback in more detail.

JC

Justin C.  
Attorney/Firm Owner  
  
Used the software for: 2+ years

### "Great program. The couple times i had issues they resolved them within an hour. "

January 25, 2018

5.0

Pros

Ease of use and how fast customer service responds to my inquiries. Also the iPhone app is wonderful and i use it several times per day.

Cons

The only this i can think of is that sometimes there is a syncing issue between my web-based mycase software and my iPhone app mycase. However, each time i had the issue (twice i think) i emailed them and they emailed me back a fix that worked within an hour.

Review Source

SS

Shannon S.  
Attorney  
Law Practice  
Used the software for: Less than 6 months

### "Simplifies everything regarding billing, calendar, and running a practice"

December 11, 2019

5.0

I no longer use a paper calendar. I never thought I would convert my calendar to digital, but this has been so easy and now I can't imagine any other way. I love the user-friendly characteristics of MyCase. I love that invoices can be easily sent to clients and automatic reminders scheduled.

Pros

Easy to use, even at the beginning; understands billing issues in the legal field; great communication options with clients; love the automatic reminders for sent invoices that remain unpaid; love the calendar feature.

Cons

I wish all past due invoices' balances were forwarded to the next invoice on the same matter automatically, so I would not have to remember to do that.

Alternatives considered

[Sage Timeslips](https://www.capterra.com/p/114210/Sage-Timeslips/)

Reason for choosing 8am MyCase

Easy to use, great features, and reasonably priced.

Review Source

DS

Diane S.  
Legal assistant  
  
Used the software for: 2+ years

### "Mycase Review"

December 21, 2017

5.0

Pros

So easy to use and customer service always responds quickly. Helps us manage our files and cases. Mycase is excellent for any law firm that wants to help their practice function properly

Cons

Although I love using mycase, there are times where I want to assign tasks to others from a workflow, and it can be difficult. Also I would like to have the ability to see cases as they progress.

Review Source

CM

Catherine M.  
paralegal  
Law Practice  
Used the software for: 2+ years

### "Ease of Use"

September 6, 2022

5.0

Pros

Easy simple format. I like that there is a client portal as well.

Cons

Sometimes a simple format has a downside.

Review Source

KL

Kathryn L.  
Attorney, Owner  
Law Practice  
Used the software for: Less than 6 months

### "Good value"

June 27, 2019

5.0

Pros

The program is easy to use. I like being able to use it wherever I am. I know that there are plenty of features that I have not incorporated yet. I am still learning.

Cons

I have raised this issue a couple of times -- there needs to be an easier way to pull up a case in the "my cases" feature. For example, the user should be able to type the first few letters of the case name, and the case should open. Now, you have to scroll through all of your cases to get to the White file, etc.

Review Source

Response from 8am

August 16, 2019

Hi Kathryn, thank you for your feedback. We know that it can take time to familiarize yourself with new software, and are excited to hear that MyCase is already delivering value to your firm. Regarding your case navigation suggestion: Our product team works hard to provide the best user experience possible and will take this into account moving forward. Thank you for continuing to partner with us- we look forward to continuously improving your experience!

MM

Mervate M.  
Attorney  
Legal Services  
Used the software for: Less than 6 months

### "Onboarding is the worst. "

February 19, 2023

4.0

The integration phase has been hellish. I have been told conflicting this, it's taking a longer time than expected and is interfering with our ability to work and process.

Pros

It is user friendly, which will make it easier for staff and clients to interact with the system.

Cons

they oversell what it can actually do. Oversell, under perform is really what's going on with this program.

Review Source

AR

Alex R.  
Attorney  
Law Practice  
Used the software for: 1-2 years

### "MyCase Offers Value in the Ability to Customize"

May 11, 2021

3.0

MyCase is an excellent product for any attorney tasked with managing invoicing/collections (ie not a large firm with a dedicated accounting/billing department).

Pros

Our firm was using MyCase's more basic features, including time tracking/billing, calendaring, and document storage/sharing. MyCase was needed because we had different attorneys on the team working remotely and from different locations. MyCase was most helpful to the partners responsible for invoicing/collections and helped us grow our firm.

Cons

I don't think my firm took full advantage of all of the features of MyCase, there was much more opportunity to make our systems even more efficient, but the decision makers in the organization were focused on just improving our time tracking and billing.

Review Source

Brent W. S.  
Attorney at Law  
Law Practice  
Used the software for: 1-2 years

### "Affordable platform that updates according to user feedback"

February 13, 2018

4.0

Ease of use, value for the money, and good customer service.

Pros

I appreciate how easy it is to bill, invoice, and communicate for each case. The payment platforms also make using the software much easier.

Cons

With this being a newer software, sometimes intuitive features are missing and take some time to be developed.

Review Source

JR

John R.  
attorney  
Law Practice  
Used the software for: 1-2 years

### "Learning and earning with MyCase."

July 26, 2022

5.0

I put off using it for a long time but was surprised how easy to use once I got past my inertia.

Pros

We continue to find new ways to use the software and integrate it.

Cons

Learning curve for all of the myriad of features. It is a lot to digest at once.

Review Source

MW

Mary W.  
Secretary  
Law Practice  
Used the software for: 6-12 months

### "Good for bookkeeping matters, No flexibility in creating case lists or accounts receivables"

June 19, 2017

4.0

Pros

It is great with record keeping, easy to use, customer service is helpful but because the program is fixed (I can't run reports using only a few specific categories) customer service spends most of its time apologizing to me for the lack of ingenuity on the part of the creators.

Cons

When I run a case/client report I am unable to select specific categories to report. It will run a case list alphabetically by the last name, but for accounts receivable, it runs alphabetically by the first name. First name. After I run a case list report I have to export the file and then go through manually and delete the columns I don't want in the report. Time consuming and frustrating.

Review Source

KF

Kevin F.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Could not work as a lawyer without it."

January 25, 2018

5.0

I am more organized and can handle more cases. I get paid faster and easier.

Pros

Cloud based. Any computer , laptop or my phone. The online client billing/payment works great. I love getting paid when I out of the office.

Cons

I'd like to be able to scan directly into mycase. The document upload works great but I would like to be able to go from scanner to mycase without a stop in between.

Review Source

BM

Billy M.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "Mycase makes me happy!"

May 16, 2019

5.0

Pros

The time keeping function of the software makes it very simple to track my time and apply it to a specific case.

Cons

I wish that the software provided more financial reports.

Review Source

VR

Verified Reviewer  
Attorney At Law  
  
Used the software for: Less than 6 months

### "My experience with MyCase has been more than wonderful, I enjoy using Mycase on a day to day basis."

April 10, 2018

5.0

Pros

The thing I like most about this software is that it is easy to use. I am also able to find things more quickly.

Cons

The thing I like least about the software is the form of billing I wish there was a form to edit and print out invoices on how you want them actually done. The other thing is that on the app and the website I cannot choose a way of how I would like my contacts to be displayed and stay like that every time I log on.

Review Source

TF

Theresa F.  
Attorney  
Law Practice  
Used the software for: 2+ years

### "It has been a good billing software"

June 12, 2017

5.0

BILLING

Pros

Has case management and billing, it is easy to use. Works well. Good customer support. They generally get back to you within 24 hours. Billing can be used on computer or on your iphone to enter time, which makes it easy for on the go entering.

Cons

The trust fund aspect of billing needs improvement, otherwise the program has been meeting our needs.

Review Source

JS

Jim S.  
Office manager  
Legal Services  
Used the software for: 2+ years

### "My case review"

May 21, 2019

5.0

Pros

Your help desk is unbelievably good. i've always had a great experience each time i've called.

Cons

occasionally slow on line depending on how the internet is working

Review Source

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