# Page 29 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 29 - Is 8am MyCase the right Law Practice Management solution for you? Explore 783 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115613/MyCase/reviews

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8am MyCase

4.6 (783)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 23rd, 2026

# Page 29 - Reviews of 8am MyCase

## Showing most helpful reviews

Showing 701-725 of 783 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

KW

Krzysztof W.  
Engineer  
Defense & Space  
Used the software for: Less than 6 months

### "Not secure!"

October 30, 2019

1.0

This was a simple transaction between an attorney and client. The attorney requested the client's SSN through the 'secure' portal and the client responded through it. The software then published the contents of the communication in an unencrypted email. What's the point of having a secure portal if it does that? To be sure, you have better security communicating with your client using an app like WhatsApp rather than endangering your client's privacy using MyCase.

Pros

I did not like it at all. It does however have a nice logo and sounds like it might be useful.

Cons

It was not secure and unnecessarily published the client's SSN in an email! INCREDIBLE! DO NOT USE this software.

Review Source

Shayna C.  
Owner/Attorney  
  
Used the software for: Less than 6 months

### "The transition to MyCase was simple and the service is excellent"

October 12, 2017

5.0

Ease of billing and case management.

Pros

The ease of use; the options available; and the customer service are all worth the cost. I am very satisfied with MyCase and wouldn't use any other program.

Review Source

AD

Alex D.  
Marketing Director  
Law Practice  
Used the software for: Less than 6 months

### "MyCase Review"

June 24, 2020

5.0

Very helpful, no issues so far.

Pros

It's a lot easier to use than our previous software (For the most part that is).

Cons

It's a very small issue, but there needs to be more color options. Our previous system had a lot more options when it came to colors which made it easier to color coordinate everything than in MyCase, but again, very small issue.

Switched from

[Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/)

Cheaper/Easier to use.

Review Source

AP

Adam P.  
Director of Operations  
  
Used the software for: 1-2 years

### "Absolutely phenomenal platform!"

November 27, 2017

5.0

Pros

We love being able to share tasks, calendars, online payments, invoices, documents, and case details with our staff.

Cons

One thing that would help us out quite a bit is having the capability to search phone numbers, through the search box.

Review Source

DM

David M.  
consultant  
  
Used the software for: 1-2 years

### "MyCase has allowed remote assistants as well as attorneys to support me. "

January 27, 2018

4.0

billing and accounting

Pros

I use the billing function the most. My assistants work with calendar and bookkeeping parts of the software.

Cons

The interface takes a little getting used to. Thankfully my staff and I can get help directly from MyCase.

Review Source

DF

Deborah F.  
Receptionist  
Law Practice  
Used the software for: 1-2 years

### "Super easy to use."

February 7, 2019

5.0

Billing is what I use it for and it has been so helpful and easy for me to understand billing my clients.

Pros

It is very organized and user friendly. They are always coming up with something new and helpful.

Cons

There is nothing I don't like about this software

Review Source

BP

Brian P.  
Attorney  
  
Used the software for: 6-12 months

### "My day is always productive with MyCase."

May 7, 2018

5.0

Pros

The UI is very intuitive. I can maneuver easily within the screens. I love having multiple timers available. We now can have 5 timers running on the app...not sure why we can't have that on the website. However, I'm sure that will happen in time.

Cons

The iPhone app is a little lagging in functionality, but it's getting better. For instance, I can't add/delete contacts or cases.

Review Source

GT

Gary T.  
CEO  
Law Practice  
Used the software for: Less than 6 months

### "Nice Program...When It Works "

September 21, 2018

2.0

Completely unacceptable to have a entire system go down for 6 hours on a very busy Friday business day. My C.O.O. invited several current and prospective clients for a demonstration, and 2 minutes into in, the entire system crashed.

Pros

Today was the first week that our clinic started using MyCase. Easy of use is exceptional. Training videos are exceptional. The product is imaginative in nature and designed perfectly for our unique needs.

Cons

The system went completely down today..4 hours and counting...in the middle of presenting to clients

Review Source

Response from 8am

September 25, 2018

Hi Gary, we apologize for the frustration that the service interruption caused you. We know that MyCase is an important tool for your business, and we take that responsibility seriously. Glad to hear that you're seeing value with MyCase for your business—thank you for being a customer.

DM

Dezeray M.  
Concierge  
Hospitality  
Used the software for: 6-12 months

### "MyCase Review"

January 16, 2024

5.0

Pros

the ability to see all of my details in one location

Cons

It took a minute to familiarize myself with it but their customer service was very helpful!

Review Source

MT

Marnie T.  
Administrative Assistant  
Law Practice  
Used the software for: Less than 6 months

### "My overall experience with the program and staff have been super - great folks to work with."

February 13, 2018

5.0

Everything in one place in one program and the ability to have clients review their information and documentation in one place.

Pros

It's ease of use and on-line help. It is quick in setting up new cases and contacts. I do hope they add another location for additional emails without setting up an entirely new contact.

Cons

My comment of a "3" regarding the features/functionality are totally focused on the billing/reporting aspects. The limited ability to generate the information necessary for our firm is frustrating. I know they are always working to improve and I have given them many suggestions as well as my offer to assist and brain storm with them in any way possible. I know they will eventually get there - just takes time.

Review Source

TW

Tanesha W.  
Attorney  
Law Practice  
Used the software for: 6-12 months

### "Perfect for my firm"

January 25, 2018

5.0

Pros

I like the ease of use. The billing is simple and my clients never have any issues navigating the portal.

Cons

I previously submitted this. I would like to be able to not have to associate time with a particular case but to have an available option for firm related things that I can still show where my time went, such as Consultations, Marketing, etc.

Review Source

SP

Suzy P.  
Legal Assistant  
  
Used the software for: Less than 6 months

### "So far, I've found it to be very user friendly"

July 24, 2018

5.0

Pros

Calendar is extremely easy to use. Also easy to view &/or set up appointments for other attorneys in the office. Also, time & billing is SO easy.

Cons

Having a little difficulty uploading batch files in that MyCase "not responding." I've found if I try to upload 5-8 files at a time, task is completed. Anything more than that & I'm stopped from completing the task.

Review Source

Response from 8am

July 30, 2018

Hi Suzy, thank you for your review! We are excited to hear that MyCase has been an easy way for you to streamline your practice. A member of our customer service team has reached out to you regarding your difficulty batch-uploading files, and will assist you in fixing the issue. Please feel free to reach out with any other feedback; we are always looking for ways to improve our customers' experiences.

EM

Ellen M.  
Account Manager  
  
Used the software for: Less than 6 months

### "We use MyCase to manage around 200 cases - We use it to generate documents, maintain records, etc"

July 10, 2018

5.0

Pros

MyCase is better than the other case management programs I have used; It interfaces with other programs, it has a good document processing feature, it is user-friendly and is continually improving, and it has extensive user tutorials and an excellent technical help chat-line (shout out to the customer support!). As a support staff in a small-to-mid-sized firm, I love it.

Cons

The calendar is slightly less versatile (we would like to set the default calendar entry time to 30 minutes rather than an hour and this doesn't seem to be available yet). But you know what? It really seems like the development team listens to suggestions and makes those improvements available.

Review Source

KJ

Kyle J.  
Attorney  
Law Practice  
Used the software for: Less than 6 months

### "Very Frustrating Experience"

June 15, 2023

2.0

I was trying to make my business more efficient, but the platform has so many categories and sub-categories, that navigating it is complicated.They literally could not integrate my Google calendar into the MyCase calendar, which is one of the basic functions of the software. The process to create signature templates is difficult.

Pros

I don't even use it, so hard to say. It has a lot of features that could potentially be useful.

Cons

Before I subscribed, their sales person hounded me like nobody's business. Now that I'm a subscriber and I have paid, they could not care less. Their technical support is clueless and apathetic.The document integration process is cumbersome and there are too many different ways to categorize information that are too similar.

Review Source

mM

martha M.  
Attorney/Owner of Law Firm  
  
Used the software for: 1-2 years

### "MyCase is everything I need as a solo attorney--no more and no less. Affordable + user friendly"

September 19, 2017

5.0

Pros

The price of the software is affordable for a solo practitioner. The billing aspect is easy to use, which is great because I use it ALL the time.

Review Source

PN

Patrick N.  
attorney  
  
Used the software for: 6-12 months

### "Very user friendly."

January 25, 2018

5.0

Pros

It is easy to use. The cost and its features make it attractive for solo practicioners. The invoicing is useful as well. I like the client access.

Cons

I'm having trouble with flat fee cases where I want to show expenses & costs plus time only. It can be done but it could be more efficient.

Review Source

EU

Elizabeth U.  
Expert Witness/ Medicolegal Consultant  
Legal Services  
Used the software for: Less than 6 months

### "Your software makes me look great!"

July 22, 2020

5.0

I had paper files and began to become very busy. It was impossible to review information while on call in my other job. Now I can access my files from anywhere.

Pros

Keeps everything organized and accessible from anywhere I go.

Cons

Can't recieve online payments since I'm not an attorney

Reason for choosing 8am MyCase

price

Review Source

AP

Alexia Pittas  
  
  
Used the software for:

### "My Case makes it easy!"

October 10, 2013

5.0

As an inactive attorney who is a litigation consultant, I perform legal research/drafting and litigation strategy consulting services on a contract basis to solo and small firm attorneys. I prefer to use MyCase with my clients because it offers a seamless group working experience.I have tried all 3 of the most prominent systems, but I immediately loved MyCase above all others. Before MyCase, we had to scan documents and then email different versions of documents back and forth, a process that was cumbersome and inefficient. The cloud makes it much easier to provide an efficient delivery of my work product, which is a huge advantage given how competitive the market is now. It makes both me and my clients more competitive. Using MyCase, we share file materials, documentary evidence, and draft documents, thus saving my clients the time it used to take to scan, email, upload, download, and process each file individually. The bottom line--MyCase makes it easy!

Pros

Easy document management and seamless group working!

Cons

None that I have found!

Review Source

BL

Boris L.  
Business Owner  
Law Practice  
Used the software for: 6-12 months

### "Decent use for a small law firm"

October 9, 2018

4.0

Does not stress the accounting aspect as much as it should.

Pros

It is easy to use with many youtube tutorials and self explanatory options if working the legal environment.

Cons

It needs a more sophisticated feature to collect payments and a more robust accounting system to make a complete system.

Review Source

DO

Danielle O.  
Receptionist  
Law Practice  
Used the software for: Less than 6 months

### "Transforming the workplace with one ideal program."

August 28, 2018

4.0

Our firm is learning to utilize this program more each day and it is making all of our jobs much easier by increasing efficiency.

Pros

This program seems to have endless possibilities for use within a law firm. It allows communication between clients and staff, and allows a secure storage place for documents in a place that clients can view as well. It promotes an awareness of schedule and time management, and (my favorite part) is a very convenient way to manage payments.

Cons

Some of the features are harder to locate. I think it could be made slightly more user friendly especially when it comes to designing workflows and updating documents.

Review Source

DB

David B.  
Attorney  
  
Used the software for: 6-12 months

### "Fantastic software especially for smaller firms. "

May 1, 2018

5.0

Pros

I like that it keeps track of payments and allows the clients to interact and see their billing. Also like that they can share documents.

Cons

The app needs to be fixed. It's a piece of junk and has almost no functionality. There is so much potential being wasted.

Review Source

HC

H C.  
  
  
Used the software for:

### "Horrible Trust Accounting"

August 12, 2015

3.0

We have had some issues with both MyCase's Trust Accounting. When we do our billing, most billing programs will show you the trust account balance along with the date, what type of withdrawal from trust and the amount. With MyCase, we noticed that on the clients bill, it only shows the deposit and withdrawal. I would like for the client to see the type of withdrawal, such as a check to the clerk of courts along with the check number , this is not so with MyCase. When We complained about it 7 months ago, support told me I can get that report and print that out separately and send that with the bill. They realize it is a programing glitch and will eventually get to it. I have complained several times, only to be told they have more important things to add to their software, such as adding a picture to the contact person or some other meaningless function. We are still waiting for this change so that my client's can have the information on their bill rather than seeing trust withdrawals and no explanation!

Review Source

SA

Selene A.  
Legal Assistant  
Law Practice  
Used the software for: 6-12 months

### "MyCase is a vital part to my success at the Firm!"

August 28, 2018

4.0

Pros

I love how great the customer service team is with Mycase, whenever I have a question or issue you they are highly attentive and always follow up!

Cons

I wish we were able to personalize our tabs in regards to placement. Other than that I do not have any Cons

Review Source

DS

Dawanda S.  
Self-Employed  
Consumer Services  
Used the software for: 2+ years

### "Software interactions with \[SENSITIVE CONTENT HIDDEN\]"

March 30, 2021

5.0

For the most part everything was handled with ease.

Pros

It was accessible with minimal technical issues.

Cons

No negative interaction with the software.

Review Source

MD

Michelle D.  
Partner  
Law Practice  
Used the software for: Less than 6 months

### "It’s interface with Word leaves much to be desired and it is not very user friendly. "

July 12, 2018

3.0

Pros

Invoices to clients and payments through the portal is great. Clients can also directly access docs. Excellent features.

Cons

Just about everything else tends to be problematic. Customer support is virtually nonexistent in that they really expect you to figure it out yourself.

Review Source

Response from 8am

August 9, 2018

Hi Michelle, thank you for your honest feedback. We are sorry to hear about your experience. Our Customer Support team would love to hear your feedback in more detail and help improve your experience moving forward- please do not hesitate to reach out \[Marielle.levy@mycase.com\]. Let me know if you need anything else, and if you could let me know when the response is posted, that would be great!

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