# Page 5 | 8am MyCase Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is 8am MyCase the right Law Practice Management solution for you? Explore 807 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115613/MyCase/reviews/?page=5 --- 8am MyCase 4.6 (807) [View alternatives](https://www.capterra.com/p/115613/MyCase/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated July 23rd, 2026 # Page 5 - Reviews of 8am MyCase ## Showing most helpful reviews Showing 101-125 of 807 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RP Raquel P. Client Relations Manager Law Practice Used the software for: 1-2 years ### "Positive User-Friendly Experience" June 25, 2025 4.0 Overall positive especially when we discover new tricks or elements to utilize for higher efficiencies, tracking, and other. Pros Overall ease of use. User friendly for basic case management, basic reports and other day to day business needs. Cons Not a huge CON but an overall training for staff/use tailored or One2One for individual business. Adaptability to individual business needs not known. An understanding of all the bells and whistles to better utilize. Switched from [Smokeball](https://www.capterra.com/p/133656/Smokeball/) Ease of use | User Friendly | More elements Review Source CH Charitie H. Lawyer Law Practice Used the software for: 1-2 years ### "Love it! Excellent product!" November 3, 2025 5.0 Pros I love the ease of use and how organized it makes me feel! Doing invoices and entering time is such a breeze! Cons Nothing. So far, I haven't found anything I don't like! I don't use it a lot though but I don't expect to find any negatives! Review Source TF Tim F. Attorney Legal Services Used the software for: 1-2 years ### "I am finally Organized" May 20, 2025 5.0 Been using it for several years. I wish I had it 20 years ago. Keeping my calendar organized, preparing invoices and keeping clients current on their case is vital. Pros This program has organized my office just like I needed it. Before, my schedule became so busy I was forgetting important tasks. Not so anymore. I can hang up the phone, open a file and send an invoice in 10 minutes. Cons The case name or matter name does not populate into my Outlook Calendar. Only the task at hand. I have to type the name of the matter if I want the calendar event in Outlook calendar to appear. Switched from [LEAP](https://www.capterra.com/p/147413/LEAP/) Cost effectiveness and ease of use. Better organization Review Source SM Stephanie M. Legal Assistant Law Practice Used the software for: 1-2 years ### "Legal Assistant" May 25, 2025 5.0 Overall, MyCase has been a helpful tool for managing client information, tracking deadlines, and organizing case documents. While there are occasional glitches, the platform generally improves efficiency and keeps our workflow organized. Pros MyCase has a clean interface, makes it easy to track case progress, and streamlines client communication. The built-in task management and document sharing features are also very efficient. Cons You can't press enter after renaming a document—it glitches and doesn’t save. Also, the system can be slow to load files, and the search function isn’t always accurate or responsive. Review Source JV Johana V. Paralegal Law Practice Used the software for: 6-12 months ### "Good Website" November 10, 2025 5.0 My overall experience is good with MyCase has been good. its a useful website for law firms. would totally recommend it. Pros It is an easy website to use. its super easy to use. Easy law firm management. Document management is so helpful. Cons the least thing i like about MyCase is the bugs and issues. It's so inconvenient when trying to do work. Review Source JW Jeremy W. Attorney Owner Law Practice Used the software for: 2+ years ### "Simple to keep inform clients." June 12, 2025 4.0 Very positive and a help to my firm stay organized and consistent. Most items allow you to personalize it to your needs. Pros The ease of communication with clients through the client portal, messaging and texting. The records of those communications are easily accessed. Cons In messaging, you cannot start a draft of a communication and then come back to it later. I have started a message a few times and then lost the content. Review Source DC Diana C. Paralegal Law Practice Used the software for: 1-2 years ### "Convenient and Beneficial" May 27, 2025 5.0 My overall experience with MyCase has been positive. It is a valuable and beneficial asset to our office. I would recommend it to other law firms. Pros I appreciate the convenience of having all client information and files consolidated in a single location. Cons The Cons of MyCase are: 1. It can be tricky to organize and manage both the built-in and custom information in a way that makes it easy to use. 2. The training available seems to be a bit lacking. 3. It takes time for well-seasoned attorneys to learn and get comfortable with all its features. Review Source SL Sandra L. Office Manager Legal Services Used the software for: 1-2 years ### "No complaints about MyCase" June 2, 2025 5.0 Excellent, so glad we switched from our previous provider. From the initial phone call inquiring about their service to the change over they have been helpful and courteous Pros The customer service is excellent, any issue, which there has not been many, is responded to and handle quickly buy a very polite and helpful staff. It is nice having all the aspects to preparing documents, editing, and sharing in one program Cons There has not been issues we have encountered that we could call a "con". No issue has ever made us regret choosing MyCase Switched from [PCLaw](https://www.capterra.com/p/228264/PCLaw/) Price, service and easy to learn for office staff Review Source SH Shelly H. Legal Assistant Law Practice Used the software for: 2+ years ### "My Case review" June 10, 2025 5.0 Great overall experience. Very easy to learn the system. Never have any issues with it and our clients like it as well. Pros Very easy to store info, navigate and share documents with clients. A great and easy program to use. Cons The thing I like the least is that if you need to add a contact to multiple files in the same Homeowners Association you cannot do that and have to add the person individually to each case. That is time consuming. Review Source SS Stephanie S. Attorney Legal Services Used the software for: Less than 6 months ### "DO NOT USE THIS PRODUCT -Product defects and terible customer service" June 4, 2025 1.0 The merge documents never worked-only about half of template codes transferred to documents. The documents never came out correct and I spend time going through document for missing information. I stopped using it because it was easier to start my documents from scratch than looking for information the program missed. I tried to work with customer service many times. At one point a representative told me there was a problem with the system and I would get a return call on Monday. Ten days later I called again because I never received a return call. The representative that answered reviewed my file and told me that the problem was still being reviewed by the Tech department. At this point I had the product for many weeks and it never worked properly. I asked the representative to close my account and open a new account that does not have a defect. I was told this could not be done. At this point I cancelled my service and transferred to Practice Panther . With Practice Panther my merge documents work and when I call about an issue the rprsentative works with me and does not pretend that tech is working on my case. Pros Nothing-Terrible Product and absolutely horrible service. The document merger did not work. I wasted an incredable amount of time tring to fix my documents due to missing information that did not transfer to my documents Cons The document merge fields and the customer service. I was told many times that there wa a bug in my system and Tech was working on it. Review Source AO Ashley O. Legal Assistant Law Practice Used the software for: 1-2 years ### "Very Helpful and Efficient " May 19, 2025 5.0 I love using MyCase and think it's very helpful, if not essential in staying organized and on track. Pros I really enjoy how easy it is to stay on track with the different aspects of creating a task. I utilize the checklist, comments, and pop up reminders in the tasks very frequently. I also love being able to edit and populate documents from the same space as well as saving the most recent version to your documents is so easy. Contacts and call logs populating easily is also super convenient. Cons I do wish you were able to hit the enter key when naming a document. Sometimes hitting the enter key after typing out a long title and then it doesn't save is frustrating. Review Source NC Noelani C. Paralegal Legal Services Used the software for: Less than 6 months ### "How Much I Love MyCase" November 10, 2025 5.0 Working with MyCase has been a 10/10 experience, our firm loves to use it and suggest it to other professional when discussing case management. Pros Document management is top tier, easy to use, easy to learn/train, and the value of the services for your money is impeccable! There are never any bugs or issues. The invoicing is easy for our clients and for us to use. Cons I have absolutely nothing negatively to say about mycase. Our firm is very happy with the services offered on mycase. Review Source JF Judy F. Office Manager Legal Services Used the software for: 6-12 months ### "9 months in " May 12, 2025 5.0 We had a rough start with migration from another company but now we are up and running. Collecting payments from clients is working out better, communication is better and managing time is better too. Pros Streamlined communication and the accounting ad on. Cons I wish it had payroll built in. I wish the calendar was better integrated with Microsoft 365. Alternatives considered [CARET Legal](https://www.capterra.com/p/144573/CARET-Legal/)[Smokeball](https://www.capterra.com/p/133656/Smokeball/) Reason for choosing 8am MyCase Great sales experience. Right price and size of product for our smaller firm. Switched from [Amicus Attorney](https://www.capterra.com/p/80199/Amicus-Attorney/) Amicus was becoming outdated, and we were not feeling supported Review Source KM Kathy M. Executive Assistant Law Practice Used the software for: Less than 6 months ### "MyCase Review-Me" October 22, 2025 5.0 Easy and user friendly. I also like the fact that you don't need double authentication except for every 30 days. Pros Navigation is easy and user friendly, especially like the new tiles on the right "Quick Actions" where you can choose a tile under the various sub-titles. Cons No complaints. The new menu is very easy to use. The "add note" is especially helpful when wanting to add a note to a case. Review Source AY Ashley Y. PARALEGAL Non-Profit Organization Management Used the software for: 2+ years ### "MyCase still exceeds my expectations." May 27, 2026 5.0 I have been using my case for several years now and I still don't have any complaints. All of my issues were kinks that were resolved. This software has improved my productivity and efficiency. Pros The updates since my last review are actually useful. I stand behind the new interface, and how simple it is to train our new employees. Cons Sometimes the search feature isn't efficient, such as missing some of the results. At times, it is quicker if you know the full name of the document or item. Review Source JB John B. Attorney Law Practice Used the software for: 1-2 years ### "Great Asset for a Solo Practitioner." May 21, 2025 5.0 Good, cost effective and robust program with wonderful and easily accessible support from knowledgeable. Pros The staff is responsive with answering questions, and take suggestions for improvements seriously. The program keeps my cases organized, and although I don't use all of the functions due to my practice being solo, It has all the functionality I need. Cons The fact that you can't add multiple cases at the same time for a single client. It would be most helpful if you could add cases and have most of the data pre-populate. Review Source RB Rebecca B. Operations Manager Law Practice Used the software for: 2+ years ### "Stay Away from MyCase" July 7, 2025 1.0 Pros Nothing. They overcharged me and then they stated that they would do nothing for me and we spent a year calling back and forth and they never returned our calls and just basically ignored us. Once they have your credit card it's all over. They state that it is in their terms and conditions that they can keep your money and that is the end of it. Once they have your credit card they don't care. They even had the gall to recharge my credit card a year later. Cons They overcharged me and then they stated that they would do nothing for me and we spent a year calling back and forth and they never returned our calls and just basically ignored us. Once they have your credit card it's all over. Review Source Response from 8am July 8, 2025 Hi Rebecca, thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Our team would be happy to discuss your concerns further. Please reach out to us at support@mycase.com. We’d appreciate the opportunity to learn from your experience and explore how we can improve. TY Tyler Y. firm admin Law Practice Used the software for: 2+ years ### "MyCase : it does it all" May 14, 2025 4.0 Very user friendly and intuitive-a one stop shop. It covers nearly all our needs Pros I like it's ease of use and how it integrates with many of the products we use Cons The only thing I'd change is allowing clients more flexibility to customize what works best for them, and especially within the reporting functionality Review Source DR Donald R. Owner Managing Attorney Law Practice Used the software for: 1-2 years ### "Donald Roberts Law, LLC review" June 4, 2025 4.0 Overall I very much enjoy MyCase, it provides a good way for my staff to be able to work collaboratively on cases and the client communication methods are great. Pros It's very user friendly and intuitive. I also like the template feature which makes drafting documents Cons I would like to be able to search through the templates for the one I'm looking for instead of just having to scroll through. Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing 8am MyCase I had used My Case before and wanted to say with what I was familiar with. Review Source AP Angel P. Receptionist Law Enforcement Used the software for: Less than 6 months ### "Streamlined my work flow " November 11, 2025 5.0 My overall experience with 8am MyCase was very good. It made case management, client communication, and task tracking much easier and more efficient. It’s a reliable tool that keeps everything organized and accessible. Pros I liked how organized and efficient 8am MyCase was. The platform made it easy to track cases, communicate with clients, and stay on top of deadlines all in one place. Cons Sometimes the system ran a bit slow when handling multiple cases or large files, which could interrupt workflow. Review Source MC MARYJANE C. lawyer and partner Law Practice Used the software for: 1-2 years ### "good, but could be a lot better" June 3, 2025 3.0 the product is decent, but needs improvement. I cannot link my outlook to it because it does not work with godaddy which is the platform i have my email through. Also, needs to be more user friendly when it comes to file sizes and viewing files. Pros I like the ease of providing customers the ability to review their discovery by using an app/website. Cons I wish certain pieces of evidence when uploaded would be able to play within the site, rather than having to download the item and review it each time you want to look at it. Review Source GL Gregory L. Attorney Law Practice Used the software for: 1-2 years ### "A pefectly organized, efficient practice management suite for a solo attorney probably suitable for larger practices, too" January 19, 2025 4.0 A great investment to keep on top of casae activity,keep clients informed, perform time tracking, billing, etc. Pros Configuration and implementation were easy and intuitive. I was able to set up all of my contacts and matters quickly and was using the software actively in my practice almost from day one. Integration with LawPay makes what formerly required spreadsheet data tracking automatic within the MyCase suite. Cons While much of the software and menus are self-explanatory and I find things where I would expect them I've had to resort to the Support database more than I expected. I could probably have availed myself of more training from the implementation team but chose to figure it out by trial and error. Review Source AZ Alisia Z. Office Manager Law Practice Used the software for: 1-2 years ### "USER-TASTIC SOFTWARE" May 12, 2025 5.0 As a newly exposed individual to the law firm life MyCase has made it easier. Pros I like how user friendly MyCase is especially for beginners. Cons Not anything that sticks out that I dislike. It may just be that I have to pay for additional features. Review Source LFM Luis Fernando M. Case Specialist Law Practice Used the software for: Less than 6 months ### "Excellent case management tool." November 10, 2025 5.0 My overall experience has been very positive. The platform is helpful, efficient, and user-friendly. Pros I like that 8am MyCase is very easy to use, organized, and keeps all my case information in one place. Cons I haven’t encountered any problems so far; everything has worked smoothly and efficiently for me.... Review Source CNO Chelsea N. O. Proprietor Law Practice Used the software for: I used a free trial ### "It may not be MYCase, but maybe it's YOURCase. Try the demo." November 29, 2024 3.0 I test drove MyCase to see how it worked as opposed to Clio because I was looking for a more cost effective alternative; I did not find that in MyCase. It is more expensive and less exciting. Pros I like that MyCase offers a free trial for you to evaluate the software on your own; it is difficult to come by a CRM that you don't have to speak with twelve different representatives and have someone else manage your demo Cons MyCase offers background time tracking which is really great but that is pretty much the only benefit I saw in switching from Clio; overall it seems like MyCase is just more money for less functionality Alternatives considered [Clio](https://www.capterra.com/p/105428/Clio/) Reason for choosing 8am MyCase I did not make the switch. I decided that MyCase was more expensive for less functionality. Even though the service was nice and I love LawPay, MyCase just does not give me anything I am missing. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.