# OneDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is OneDesk the right Project Management solution for you? Explore 11 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115614/OneDesk/reviews --- OneDesk 4.3 (11) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of OneDesk Ease of use 4.0 Customer Service 4.1 ## Showing most helpful reviews Showing 1-11 of 11 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Flor C. Software Developer Computer Software Used the software for: 6-12 months ### "A project management solution " April 10, 2023 4.0 From my experience, the price-quality ratio is well above that of its competitors, being favorable for small and medium-sized companies. Pros One of its advantages is its convenient price, lower than that of similar products. Another is that it has a great customer support team, which solves problems in 99% of the time.In addition, thanks to the customization it offers, its use can become faster and easier. Cons One thing that sometimes interrupts the workflow is updates, which are frequent but necessary. Also in the free version its functions are limited, so it is recommended to purchase a plan, anyway it is cheap. Review Source CS Christine S. VP of Operations Information Technology and Services Used the software for: 2+ years ### "Flexible Application with a Strong Feature Set" November 8, 2023 5.0 We were very pleasantly surprised. I was concerned that we would have to go with one of the "big box" products so we could hire a consultant to customize and implement. We have recently expanded from using almost exclusively for product development to open up the system to our billable business and help desk management on our own. The team on their chat is incredibly knowledgeable about the product and they are very responsive to enhancement requests. Pros We are a small but complex organization. OneDesk has been able to hit the mark on almost all of our issues which we never expected "out of box" with any system. Cons We allow our users a lot of autonomy. We are looking forward to some more granular security for more variation between a "regular user" and an admin. We have seen positive updates on this already. Reason for choosing OneDesk Cost and Flexibility were two of our biggest determining factors. Switched from [Trello](https://www.capterra.com/p/211559/Trello/) We had a product that we built in house that needed to be sunset. This was our best option due to the complexity of our model which, again, makes our ability to utilize OneDesk more surpising. We also used some strictly PM software for managing our product development that we were able to replace. Review Source VR Verified Reviewer service manager Financial Services Used the software for: Less than 6 months ### "A complete project management application" October 21, 2023 4.0 Pros It's similar to having two applications in one, where you control projects and customers via tickets to keep customer service in order. Cons The cost is high if you pay on a monthly basis. It is also difficult to communicate with Review Source Magaly D. Assistant Business Manager Textiles Used the software for: 1-2 years ### "User review with one year of use" August 12, 2023 5.0 In general terms, it saves work by having two important functionalities in the same software. Pros It is like having two applications in one, where you can manage projects and customers through tickets to keep a correct order in customer service. Cons It requires adjustments by users at the time of upgrades, and the cost with similar could be taken into consideration for small businesses. Review Source Gabriela M. Support enginner Computer Software Used the software for: Less than 6 months ### "Review of about a leading management software" July 11, 2023 4.0 In my personal experience, for the management of a medium-sized company, it has a positive influence. For small companies the cost should be assimilated. Pros Its main advantage is that it is a software that groups different functionalities, that is to say, it is as if they were 5 softwares in only one. This improves the workflow and uses time efficiently. Cons It is a software that makes your company dependent on the modifications that One desk proposes; however, there are also advantages to be noted there, such as regular improvements and updates to avoid errors and/or solve bugs. Review Source VR Verified Reviewer Mechanical Engineer Higher Education Used the software for: 1-2 years ### "A complete project management software" December 22, 2022 5.0 Pros Offers a range of tools and features for managing tasks, projects, and customer interactions. Includes a customizable interface and a range of integrations with other business tools and services. Cons The interface is a little complex to navigate. Review Source AG Alexandros G. Civil Engineer Civil Engineering Used the software for: 1-2 years ### "Simplify Your Work with OneDesk's All-in-One Platform" December 31, 2022 4.0 Pros 1)All-in-one solution: OneDesk combines both project management and helpdesk functions in a single platform, which can be convenient and efficient for teams that need to manage both types of work.2)Customizable workflows: OneDesk allows teams to customize and automate various workflows, including triage, replies, notifications, and assignments, which can help streamline processes and reduce the need for manual intervention.3)Clear and simple pricing: OneDesk offers all features in all of its plans, which can make it easier for teams to understand the costs and choose the right plan for their needs. Cons Limited integration with other tools: While OneDesk may offer a wide range of features, it may not integrate with other tools that teams may be using, which could limit its usefulness in certain situations. Review Source tN teran N. Software Engineer Computer Software Used the software for: Less than 6 months ### "An easy software to work with" April 8, 2023 4.0 I have worked with one desk in one of my previous startup companies to manage or project tasks and track their progress. Pros With onedesk, I was able to create projects, create tasks, can track task progress, can automate repetitive tasks and can customize workflows. I love the simplicity it provides; specially the user friendly interfaces and navigations. We can integrate onedesk with multiple tools like jira and zapier. This is a product which is affordable for startups. Cons I haven't used onedesk for a long time and haven't experienced any issue within that time. Review Source VR Verified Reviewer IT Support Specialist Computer Software Used the software for: Less than 6 months ### "Using as a service desk but unfortunately not the most ideal" September 16, 2022 4.0 Pros There is automated timesheet tracking for each tickets. Cons Price is quite steep if you pay monthly. It is also quite hard to interact with (from the user's feedback.) Alternatives considered [Jira](https://www.capterra.com/p/19319/JIRA/) Review Source RS Rakesh S. Used the software for: ### "Good solution to combine voice of the customer with product management" May 4, 2011 4.0 It helps you translate customer requirements into actionable and intelligent criteria for products. What’s more you can integrate feedback into your requirements and iterate successively. One of the most interesting case scenarios that I could think of was that of this product as a historical repository of customer conversations and requirements for a typical product evolution. The possibilities, then, are endless. Full user review at http://www.getapp.com/blog/product-management-software-review-listening-to-your-customer-through-featureset/ Pros For a first-time user of the product, I thought support was excellent Review Source Bobby K. Statistical Data Analyst Government Administration Used the software for: Less than 6 months ### "null" May 8, 2017 4.0 Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.