GuestPoint

4 / 5 18 reviews

Who Uses This Software?

Small to Medium sized accommodation properties (hotel, motel, resort, Inn & B&B) looking to manage all guest records, reservations & online presence with a easy-to-learn, and simple-to-use tool.


Average Ratings

18 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $1,495.00/one-time
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Support
    24/7 (Live Rep)

Vendor Details

  • Centium Software
  • www.centiumsoftware.com
  • Founded 2009
  • Australia

About GuestPoint

GuestPoint is an easy-to-learn Accommodation Management Solution streaming every step from reservation to check-out. GuestPoint offers the flexibility of a cloud-based system with the advantages of an installed solution. Features include: easy-to-use multi-task reservation plan (tape chart), guest communication/profiling, performance tracking/reporting, PCI compliant credit card handling, housekeeping, financials, exports, remote management, commission free online booking page, plus much more.


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GuestPoint Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

GuestPoint Reviews Recently Reviewed!

Entering rates is very tedious and hard to manage.

Sep 07, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Easy of access, cloud based so can be accessed from anywhere. Menus are nicely laid out. Has good potential but has some problems.

Cons: Unable to update all room types when changing rates if some rooms are sold out. Rate field is blank if the room is sold out...so if the room reopens via cancels, it will default to the wrong rate.

Overall: Ease of access. Fairly simple to use.

easy to use but expensive

Jun 08, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to learn/ have most of the function you need we use this sofeware to monitor the phone call made in the room

Cons: just work on computer base not for Ipad/mobile compared to the other products you will see it is very high price

My review

Dec 08, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 5.0/10 Not
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Comments: It's hard to navigate around the software and find things

Pros: It's like other software It is not different from other ones It is pricey for this product

Cons: It doesn't give profits & loss

Great service

Nov 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Love customer service. Cost friendly too! Fantastic product

Pros: Easy to use

Cons: None

Recommendations to other buyers: Great service!

Great Customer service, perfect set up for our Inn

Mar 02, 2016
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: What we truly appreciate is that when we have a question or concern, they act on it. We truly appreciate the access to support as needed but, also their willingness to implement suggestions regarding the system. simple to use, very good training and easy to navigate.

Cons: If we do have a question or concern it is taken seriously. we would like to see an addition to the system for meeting space that would work a bit better than we have currently. However, they did create something for us that has worked well for booking our meeting space.

Recommendations to other buyers: They continue to upgrade the software and listen to their clients so any questions regarding what you might think is missing, ask them, and you may see it added to the next upgrade.

Be careful if you buy this software

Feb 18, 2016
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1.5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
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Pros: The actual reservation portion (take reservations, check-in, check-out) is easy to use.

Cons: The money handling portion of the system can be a disaster. The system is set up for accrual type of business and does not function well on a cash based system. So if you post revenue day by day it might work. If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this. In addition the credit card processing is a nightmare. They use NMI as the credit card gateway and NMI uses a "time initiated settlement". NMI is unable to allow a manual settlement of the batch so reconciling between GP and NMI requires a great deal of manipulation (primarily if you have on-line-booking). If the sales team would have been honest with us, we would not have bought this system. During the sales cycle, everything will work for you, after purchase "good luck". The credit card situation is the biggest problem and requested GP to allow another credit card processor to write an interface (replacing NMI) and were told "they will not do it and have no plans to do it". This is even after their tech support people agreed that NMI's method of settlement does not work properly for the hospitality industry. Finally, the customer support team does not advise other customers if a problem occurs on their software. We had a problem where the on-line booking allowed a customer to book a room, pay nothing, and get a confirmation saying "PAID IN FULL" even though no payment was made. After it was fixed for us, we contacted other users who unknowingly had the same issue but were never told about it and it was still working improperly. When the encounter a major bug, they need to contact all their customers.

Recommendations to other buyers: Talk to other users who have experience with hospitality software. We went to a new user to evaluate the software but did not see the problems and did not look deep enough into the software. We were concerned about the ease-of-use for taking reservations. Honestly it never crossed our minds that any hospitality package would not be able to handle such basic situations as working on a cash based system or not be able to do a manual batch.

GuestPoint - Benefits far outweigh costs.....

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: GuestPoint is perfectly suited for medium to small properties. It provides a fully functional cost effective solution for your property management requirements. Centium Software has hit a homerun with a user-friendly PMS that is virtually ready to go right out of the box. Set-up and customization is minimal. Linkage to you website for web based bookings is seamless. With a background of over 30 years in Corporate America's Customer Service Management, I can honestly say that Centium's GuestPoint team is second to none. Their Sales Staff is personable and well versed in every aspect of the software's functionality and can handle any issue that may arise. Additionally, their Technical Service Department is incredibly responsive with a get-it-done attitude, no matter how minor or intricate the issue. Currently there is no comparison when it comes to value versus investment.

Cons: I have yet to discover a negative that has not been addressed by Centium and their GuestPoint Staff.

Recommendations to other buyers: Do not make your next PMS purchasing decision without first calling the GuestPoint Team and exploring their capabilities.

Didn't live up to any of my expectations.

Sep 20, 2015
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Pros: Probably nothing at this point. It's only appeal is that I already paid the set up fee and my staff knows how to use it.

Cons: Probably the worst software I have ever worked with for a small property. The software is slow on any internet connection and is incredibly counter intuitive in some important aspects (like financial reporting and guest statements). They claim it can replicate the convenience of a cloud-based software, but this simply isn't true. Additionally, the support team is friendly, but sometimes it takes days for problems to be resolved that really don't warrant that amount of time. A contributing factor to this is that it is not truly 24-hour support--you have to call during very specific hours to solve more technical problems and glitches (our system was down for almost 24 hours because only one team could fix the issue--which was that room charges were not showing up on rooms). Hotels are a 24 hour/7 days a week business--we need our support to be too. I could probably go on, but hopefully this is enough to convince you to look elsewhere.

Recommendations to other buyers: Look elsewhere---perhaps at a more cloud-based solution.

Simple, easy to use and great support team

Jul 18, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: This the 5th motel in 7 years that I have changed the PMS to GuestPoint. I can honestly say that I have used a lot of different systems in the 20 years in hotels and motels and GuestPoint has not only made things easier, but allows those who are out there using their product to really give the advise on how we need things to work. I am someone who is always sending in ideas for the next update and it is always cool to see them added or implemented and then getting the benefits from the changes.

Cons: Obviously nothing as I continue to change over each property as I take over the property.

Recommendations to other buyers: Ask to see a demo or do the 60 minute training with GuestPoint, ask all the questions you feel will help to decrease your workload each day and then when the PMS does all those things, grab it

Great! Besides Minor Issues

Apr 18, 2015
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how easy it is to use. I like working with siteminder and they work with them.

Cons: It crashes when I go to put in group reservations. This is very frustrating.

Recommendations to other buyers: Make sure you dont want a PMS that has a channel manager already built into it.

Great system!

Feb 06, 2015
5/5
Overall
2.5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: We checked out a few systems before we went with GuestPoint. A major factor in choosing this system were the staff at Centium Software west coast office. They impressed us with their dedication and professionalism and have gone above and beyond in assisting us. They helped us get the system set up and continued to help us as we learned how to use it and fixed our many mistakes for us. The GuestPoint system has enabled us to increase our business by connecting us through our channel manager to all the online booking sites. We couldn't imagine not using it now!

Cons: Really the only thing we don't like is having to deal with the head office in Australia. The 14 hour time difference is a huge head ache. Luckily though, the west coast office can assist with the majority of problems.

Recommendations to other buyers: Check out all the systems that you want, but also consider the level of support and commitment that you will receive from their support teams. You may not think it's a big deal, but you will be surprised at how many times you're going to need them while you go through the learning curve getting things going. There are none better than the Centium west coast team in my book!

GuestPoint does it all!

Jul 15, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need.

Centium Software┬┐s customer service has exceeded our expectations from day one.

Mar 07, 2013
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Comments: My property is located in a quaint Massachusetts College town in the Berkshires with 21 rooms. I have a BS Degree in Hotel Mgt and 30 years with independents as well as chains, Omni, Sheraton and Holiday Inn. I did I great deal of research and demos before I chose Guest Point and I am glad I did. I wanted something that was user friendly (to learn and manage), had great support with quick response time, was affordable, had auto emails to guests, channel management integration, easy to implement, easy to manage rates, had housekeeping functions, had great guest history capabilities and statistical information. I am more than pleased with the customer support. Response is fast and effective. I like having a system that has both a sync mode and web mode. I was pleasantly surprised with the revenue maximizer function. Guest Point has increased my revenue and made daily operations run much more efficiently.

Mar 06, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a 29 room Beachfront Inn which also has an award winning steak house onsite. Before using GuestPoint, we were using an older DOS based software. We moved to GuestPoint a few years ago because we wanted an easier system to use, that also integrated web booking functionality. It was the right choice for us. GuestPoint is very easy to use, and it laid out very logically. We have found Centium to be very responsive to the users, taking their input very seriously and using it to constantly improve it. Implementation was fast and easy, and the Centium staff was there all the way. Getting used to dealing with a new system is always an adjustment, but in the case of GuestPoint it will be a switch you will be very glad you made. In fact, you will probably kick yourself for not making the switch sooner, I know I did! If you are anything like us, GuestPoint will make a world of difference in running your property. Your business will run more smoothly and profitably, and everything is accounted for. Training our staff was a breeze and training new staff takes about 30-60 mins for them to get there head around Guestpoint. Since implementing the web booking functionality we have increase of our occupancy by 10.5% and the feedback we are getting back from our guests is great, about how easy it is to make their bookings now. The automated emails and text messages is a great function, reminding guest that they have booking in the next couple of days and reminds them that if they are not going to make it, to cancel the booking and giving you a chance to sell that room and not being left with an unsold room.

Mar 06, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We purchased GuestPoint after operating under a different system for several months. Our prior system did not make real time reservations, potential guests could only "request" a reservation. The transition was seamless, and our rep was wonderful in training us and helping to get everything working just right. We are a larger than normal B&B, having 18 rooms. GuestPoint helps us to maintain control and to keep reliable records. It functions well with third party reservation sources as well. Follansbee Inn wholeheartedly recommends GuestPoint.

Feb 12, 2013
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Comments: We are a 27 room Inn in Leavenworth, WA that has been operating since 1984. Current owners purchased the hotel in late November 2010. We have been live on GuesPoint since January 1, 2013 and very much like the system. It is very user-friendly and has enough bells and whistles to allow for sophisticated tracking of a variety of statistics. This enables us to base decisions on data rather than gut feeling. The support we have received from GP has been nothing short of excellent and we very pleased with all the help they have provided. Two items in particular that are of great value to us is the Revenue Maximizer, which allows a business to automatically increase rates on all platforms when certain occupancy thresholds are achieved. This used to be a tedious manual job that took a lot of time, so most of the time we didn't do it. The increase in revenue from this feature alone is paying for the monthly fee. The second is their online booking capability and the dynamic package building on the booking page. We have increased our "Other Revenue" by 30% in the two months we have used it. We are selling tripple the amount of pre-ordered beer packages than we did before this system upgrade. As you can tell, we are very pleased with the decision to upgrade and look forward to a long and prosperous relationship.

owner

May 13, 2012
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: very easy to use and teach staff how to use

Cons: still have some small requested changes to need to be made but only minor

Overall: very highly recommended

HIGHLY RECOMMENDED "GuestPoint has changed how we do business"... The Sage N Sand in Moses Lake,WA.

May 06, 2012
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Pros: Centium GuestPoint software has totally changed us and how we manage our business! Less paperwork/More organization and has cut book keeping costs in half! Manages housekeeping/Assures employee accountability and prevents employee theft. On line booking has never been easier for us and for our customers. GuestPoint has provided us with a booking page that links directly from our website and community page, this has increased our business immensely! GuestPoints comfort and ease to Audit/Control Statistics/Rates and Inventory on and off property is wonderful! The customer support/setup and training is OUTSTANDING! "HIGHLY RECOMMENDED!" GuestPoint has changed our lives! CAN'T SAY ENOUGH!!!

Cons: We have had GuestPoint up and running for a little over 6 month....... Absolutly NO disappointments or complaints! It truly has changed our business and our lives!

Overall: WONDERFUL! Our business has prospered and blossomed because of Centium GuestPoint. From the moment Karen Baele (sales department) and the Centium support team entered The Sage N Sand our life and our employees lives has become so much less complicated and pleasant! I'm going to say one more time "HIGHLY RECOMENDED!"