# GuestPoint Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about GuestPoint Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more. Source: https://www.capterra.com/p/115621/GuestPoint/alternatives --- # GuestPoint Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GuestPoint ## What is GuestPoint? GuestPoint is an easy-to-learn Accommodation Management Solution streaming every step from reservation to check-out. GuestPoint offers the flexibility of a cloud-based system with the advantages of an installed solution. Features include: easy-to-use multi-task reservation plan (tape chart), guest communication/profiling, performance tracking/reporting, PCI-compliant credit card handling, housekeeping, financials, exports, remote management, commission free online booking page, plus much more. ## What is GuestPoint used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 87% Neutral 4% Negative 9% Starting price A$125 Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GuestPoint?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.eventsair.com&name=GuestPoint) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GuestPoint 4.4 (45) VS. [4.4 (89)](https://www.capterra.com/p/5937/RoomKeyPMS/reviews/) Starting Price A$125 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (45) Ease Of Use 4.4 (89) Value For Money 4.4 (28) Value For Money 4.6 (56) Customer Service 4.5 (42) Customer Service 4.6 (87) ## GuestPoint alternatives Highest Rated [4.8 (428)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/) Starting price $150.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 84% of reviewers rated it above 4 stars [4.4 (466)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.6 (216)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Front Desk Management 4.8 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Online Booking 4.4 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Reservations Management 4.6 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Rate Management 4.5 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage User Management 4.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks CRM 4.0 (7) 57.14% of 7 reviewers that rated this feature as important or highly important Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system GuestPoint 58 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage various distribution channels, build relations with channel partners, and track their performance Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Pre-made examples and templates for emails Plan an event's time and location Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held One location Send messages via SMS Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.2 (42) 4.2 Based on 42 reviews ## Pricing Value for money 4.4 (28) Free Trial Basic A$125.00 Per Month Value for money 4.4 (28) 4.4 Based on 28 reviews ## Integrations [ PayPal](https://www.capterra.com/p/207944/PayPal/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Stripe](https://www.capterra.com/p/123889/Stripe/)[ STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[ Opayo](https://www.capterra.com/p/233329/Opayo/)[ Bepoz](https://www.capterra.com/p/144156/Bepoz-Point-of-Sale/)[ NMI Payments](https://www.capterra.com/p/197203/NMI/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (42) 4.5 Based on 42 reviews ## User reviews Overall rating 4.4 Based on 45 reviews Filter by rating 5(28) 4(11) 3(2) 2(2) 1(2) Mentioned topic Sorted by most recent KB Katherine B. Owner/Manager Hospitality ### "Very Happy Customer" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 20, 2023 Changed to reconline. \[sensitive content hidden\] was very patient with us when trying to change over from resonline to reconline. Good work \[sensitive content hidden\] . Thanks for helping us out. Pros Very easy to use. All information when collected can be brought back up very quickly and search buttons are extremely useful. Cons I don't use bulk entry but when needed to block out a room, I have to change the price everytime I go back in there to update daily. Reasons for choosing GuestPoint GuestPoint already in use when we purchased our Motel. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Mandeep S. Owner Hospitality ### "Support from Guestpoint" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 July 13, 2023 Always support team very helpful. Pros If I have an issue, you can call support for assistance. Cons Not applicable as we find product - Guestpoint easy to use Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JC Janet C. RESORT MANAGER Hospitality ### "A must Software to use for your Hospitality business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 4, 2023 Would highly recommend Guestpoint and the team Pros Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble. Cons I cannot think of anything right now. All is wonderful Thank you Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JP Joanne P. Owner Hospitality ### "Guestpoint Is User Friendly" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 1, 2023 Great Pros Guestpoint Is Simply To Use, Help Is Always On Hand Cons No All Pretty Easy,It Is A Great Tool To Have Reasons for choosing GuestPoint Just Easier Than The Rest Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DH Deb H. Owner Manager Hospitality ### "Australian Owned and Run - Best booking system available" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 Pros Deceptively simple to use which makes it easy to teach to others. Despite this simplicity of use the reports and background is state of the art and incredibly sofisticated. Cons I would like to be able to change the order from alphabetical to room order on occasion. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IB Ian B. Manager Hospitality ### "Look no further than GuestPoint..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2023 Takes the stress out of running a busy accommodation property. Pros I have been in the Motel & Management Rights Industry for 30+ years. I have used numerous PMS when working as a Relief Manager and without doubt GuestPoint is my favourite. It is so user friendly and their Customer support is second to none. Love how OTA bookings drop in seamlessly and their credit card number drops into the cc vault. Cons Nothing, not applicable. Love all the features and ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JH John H. Manager/Owner Hospitality ### "Excellent customer support " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2023 Pros Guestpoint is very user friendly. It’s efficient and easy to use, but I would say that the greatest factor as to why I would highly recommend it to others is the support staff. There are a few in particular that go over and above to assist with any problems that I may have had over the years and hence alleviates my stress levels. They are courteous knowledgeable and great to deal with. Cons Cannot think about any cons with Guestpoint Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MB Margaret B. Manager Hospitality ### "Easy to use Guestpoint" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 June 26, 2023 The business runs much smoother with Guestpoint, and the effort is minimum, and would not go back to other programmes now I have been using Guestpoint for so long. Pros the ease of use, and the help from Guestpoint Cons When you are used to Guestpoint there is nothing to least like about Guestpoint. I have used a lot of other programmes and there is no comparison Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. FD Fiona D. Manager Hospitality ### "Hi 5 to Guestpoint" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 26, 2023 Pros Easy to navigate and online/phone support Cons There's not much to not like about Guestpoint. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DS David S. other Fishery ### "mine" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 6/10 June 26, 2023 services now have gone backwards again, dont like that at all Pros what you see is what you get. 12345677889901 Cons services now off shore and is not acceptable. I always gain recall when away from desk. Takes days to fix some issues Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/115621/GuestPoint/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)