--- title: "GuestPoint Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about GuestPoint Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/115621/GuestPoint/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # GuestPoint Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) GuestPoint ## What is GuestPoint? GuestPoint is an easy-to-learn Accommodation Management Solution streaming every step from reservation to check-out. GuestPoint offers the flexibility of a cloud-based system with the advantages of an installed solution. Features include: easy-to-use multi-task reservation plan (tape chart), guest communication/profiling, performance tracking/reporting, PCI-compliant credit card handling, housekeeping, financials, exports, remote management, commission free online booking page, plus much more. ## What is GuestPoint used for? [Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Property Management Accounting](https://www.capterra.com/property-management-accounting-software/) Top alternative Featured Overall rating Based on 45 user reviews Reviews sentiment Positive 87% Neutral 4% Negative 9% Starting price A$125 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for GuestPoint?[Manage this product listing](https://www.g2.com/products/guestpoint/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### GuestPoint 4.4 (45) VS. [4.8 (432)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting Price A$125 Per Month Starting Price $30 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (45) Ease Of Use 4.6 (432) Value For Money 4.4 (28) Value For Money 4.6 (411) Customer Service 4.5 (42) Customer Service 4.8 (421) ## GuestPoint alternatives [4.6 (218)](https://www.capterra.com/p/113348/WebRezPro/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (57)](https://www.capterra.com/p/2421/Easy-InnKeeping/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (12)](https://www.capterra.com/p/2445/GuestTracker/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.0 (80)](https://www.capterra.com/p/2443/RDPWin/reviews/) Starting price $500.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 75% of reviewers rated it above 4 stars ## FAQs about GuestPoint Overview ### Which roles and teams benefit most from GuestPoint? GuestPoint is most used by accommodation owners, property managers, and general managers overseeing motel, resort, and hotel operations. They manage reservations, guest check-ins and check-outs, room availability, and daily property tasks. Office and front-desk teams handle booking administration and guest records, while revenue and operations leaders monitor rates, occupancy, and business performance. Answer based on 40 reviews Overview ### What company size and industries is GuestPoint built for? GuestPoint is designed for small accommodation properties, with 100% of reviewers from small businesses and Hospitality representing 87% of users. It also serves hotels, motels, resorts, inns, and B&Bs in Leisure, Travel & Tourism (5%) and Commercial Real Estate (3%) that need to manage guest records, reservations, and online presence. Answer based on 45 reviews Features and Usability ### What are the key features of GuestPoint? GuestPoint offers booking and reservations management, availability and rate management, and channel management with GDS/OTA integration. It also includes front desk and housekeeping management, built-in accounting, billing and invoicing, payment processing, CRM, reporting and analytics, and website integration for online booking. Integrations ### Which third-party tools and platforms does GuestPoint integrate with? GuestPoint integrates with 7 third-party tools, including payments and CRM platforms such as Stripe, PayPal, NMI Payments, Opayo, Zoho CRM, plus channel management through STAAH Channel Manager and Bepoz. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does GuestPoint offer? GuestPoint provides in person training, live online sessions, webinars, documentation, and videos to help teams get started. In person and live online formats support guided instruction, webinars provide group learning, documentation offers written reference material, and videos allow self-paced review of features and setup steps. Answer based on 3 reviews Getting Started and Support ### What customer support options does GuestPoint offer? GuestPoint provides Email/Help Desk, a Knowledge Base, Phone Support, and 24/7 Live Rep assistance. Users describe support as friendly and helpful, but experiences vary: some report quick, knowledgeable help and strong setup guidance, while others say technical issues can take hours or even days to resolve. Answer based on 6 reviews Ease of use ### Is GuestPoint easy to use for a small hotel? GuestPoint makes core hotel tasks such as reservations, check-in, check-out, rate management, and housekeeping easy to learn. Small and medium property teams value its straightforward setup and customization, though some users find financial reporting, guest statements, and certain group reservation workflows less intuitive or inflexible. Answer based on 11 reviews ## Features AI summary Based on 2,081 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**58%**) GuestPoint supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help hospitality businesses manage bookings accurately, keep availability up to date, and accept reservations through online channels, allowing teams to improve occupancy management and deliver a smoother guest booking experience. Online Booking 4.4 (14) 64.29% of 14 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Front Desk Management 4.8 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.5 (13) 84.62% of 13 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage GDS/OTA Integration 4.7 (3) 33.33% of 3 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Reservations Management 4.6 (14) 78.57% of 14 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event User Management 4.3 (8) 50.00% of 8 reviewers that rated this feature as important or highly important Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks GuestPoint 60 features Define levels of authorization for access to specific files or systems Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Tools for the systematic analysis of various types of data or statistics Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients Create, manage, and send invoices or bills to customers Create, update, and manage bookings, itineraries, and reservations Keep notes on the specifics of a reservation including customer information and special requests Accounting functionality within the system, not requiring integration with third-party tools Track and manage schedules and meetings via an integrated calendar Synchronize with other calendars to view mutual availability and schedules Manage various distribution channels, build relations with channel partners, and track their performance Accept and process credit card transactions Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Access previous interactions or concerns to maintain customer relationships Provide online support for your customers through live chat or help desk functionality Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency Track products that are for sale at a reduced price or part of coupon promotions Electronically collect payments for goods or services Pre-made examples and templates for emails Plan an event's time and location Long term accommodation for guests Designed for vacation rentals Check guests in and out, issue key cards, schedule wake up calls, or other requests Global distribution system used by online travel agencies to track availability and manage reservations The ability to reserve times in groups. Capture guest experience at a granular level and utilize data to deliver tailored services Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff Track and manage inventory levels to maintain proper supply Captures invoice data and maintains comprehensive records for auditing and reporting purposes Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Automate workflows and trigger campaigns based on customer actions Manage and support multiple locations More than one location Book meetings and appointments through a website or digital platform Accept, record, and reconcile financial transactions Accept and process customer payments for products or services using hardware and software Track and manage the profit margin between the cost of a product and its selling price. Design, communicate, and distribute incentives to perform a specific action Add, view, and edit details of all properties managed by an agency that are available for sale or rent Track/optimize rates in relation to usage Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Monitor sales and make necessary adjustment in order to increase demand and revenue Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held One location Send messages via SMS Allows bookings to be made through a third party service Set up connections to third-party platforms to improve business processes Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Seamlessly integrates with 3rd party websites Get Advice We can help you find the software with the features you need. Features 4.2 (42) 4.2 Based on 42 reviews ## Pricing Value for money 4.4 (28) Free Trial Basic A$125.00 Per Month Value for money 4.4 (28) 4.4 Based on 28 reviews ## Integrations [ PayPal Payments](https://www.capterra.com/p/207944/PayPal/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Stripe Payments](https://www.capterra.com/p/123889/Stripe/)[ STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[ NMI Payments](https://www.capterra.com/p/197203/NMI/)[ Opayo](https://www.capterra.com/p/233329/Opayo/)[ Bepoz](https://www.capterra.com/p/144156/Bepoz-Point-of-Sale/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (42) 4.5 Based on 42 reviews ## User reviews Overall rating 4.4 Based on 45 reviews Filter by rating Counts reflect reviews available in this feed. 5(28) 4(11) 3(2) 2(2) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer Operations Manager ### "GuestPoint does it all!" 5.0 July 18, 2014 Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need. Centium Software's customer service has exceeded our expectations from day one. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Review from Eureka Lodge and Lake Inn Ballarat" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 28, 2023 GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms to improve. Pros easy to use and responsive support team! Cons sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 1-3 years ### "Don't go near Guest Point unless you want double bookings" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 19, 2018 Apart from the above issues and the major fault (#1), Guest Point would of been a great PMS which I would of recommended to others. Unfortunately the update time between Guest Point and your channel manager ruins the whole system because it makes it a liability for your property. I wouldn't normally leave a bad review on a company however the fact we first mentioned this fault over 12 months again, you can never get a hold of anyone, no one ever gets back to you from their company makes it obvious their staff don't actually care and Centium Software is more focused on their Event Air software rather the Guest Point. Pros Has many good features that other PMS don't have. Property dashboard is a good idea, Management Tab is relatively easy to set up although some features weren't thought out very well like the promotions feature which could of been structured better to manage contracts. Accounts Management is really good, no complaints here over the functionality of the department. Customer Management is easy to manage and access data however again not thought out very well. The reservations calendar is visually good although takes getting use to, Guest Point has many good features other PMS's don't have however also has many annoying things which make it obvious it was designed by developers rather than them seeking advice for people in the industry. Cons #1 fault with Guest Point which is why I wouldn't recommend it to other operators is it is the only PMS on the market who don't update availability to your channel manager on a regular basis. Most PMS I've dealt with in the past update your availability to your online platforms every 30-60 sec, Guest Point can take up to 10-20 mins before to sends an update to your channel manager. Also it can often take up to 10-20 minutes before an online reservation appears on your booking Calendar, not good if that was you last room and someone books it over the phone before the online booking appears. On top of that, beyond 3 months out from your current date they will only update your channel manager once a day. If you take a reservation over the phone 6 months out it will often be still bookable for over 12 hours online before Guest Point send an update to your channel manager. The staff at Guest Point don't seem to care about how big of an issue that is risking their customers reputations with double bookings as I first made them aware of this fault over 12 months ago and they still have no valid answers. All I have got out of them is them blaming the channel managers however after investigating multiple PMS and Channel Managers I discovered this is not true. Despite all the good features which would actual make Guest Point a great system to recommend this one fault is the #1 reason I would warn people away from Guest Point unless you like double bookings. #2 Support - Support if often difficult to get a hold of. Most modern systems have an online support portal to communicate through however with Guest Point you have to phone first. The majority of the time you get a hold of someone in their admin which can't help with an issue but schedules a ticket where a support team member will call back. Typically it takes a few hours before anyone contacts you. #3 Customer Tab - Gathering, storing and accessing guest information is great however customer/ individual records can't be linked to a company. When your making a booking it would of been great when you select said company that a list of all the employees or individuals in that company appear. This just makes it awkward when a regular books and you can't remember his name and or the company name so a feature like this would of been nice. #4 Reservations - Reservations are pretty simple to make however again their are a number of things the developers didn't think through properly. For example if your on the phone with a travel agent who wants you to book 4 rooms. You could book all 4 rooms at the same time however if they have different Purchase Orders you have to do them individually and then you don't have a record of which reservations are associated with each other. Also, you can't link reservations after they have been made, if you want them to be linked then you have to delete the reservations and start again which is just annoying. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Good company to deal with" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 29, 2023 We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system. If the software would integrate with our accounting system it would be perfect. Pros The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs. Cons The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Owner Used the software for: 3-5 years ### "Great product with the ability to grow" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 31, 2022 Always great to deal with! Support returns calls straight away. If issues occurred team viewer was always an option to go through it. Not that it happened often. Pros Software has the ability to grow and build on API integration which is great! Automation was a big part of our business model and Guestpoint was able to provide most of it and if it couldn't they could develop an API to make it work. Cons I would have like to have seen it app based rather than browser based. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer RESORT MANAGER Used the software for: 3-5 years ### "A must Software to use for your Hospitality business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 5, 2023 Would highly recommend Guestpoint and the team Pros Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble. Cons I cannot think of anything right now. All is wonderful Thank you Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 3-5 years ### "Look no further than GuestPoint..." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2023 Takes the stress out of running a busy accommodation property. Pros I have been in the Motel & Management Rights Industry for 30+ years. I have used numerous PMS when working as a Relief Manager and without doubt GuestPoint is my favourite. It is so user friendly and their Customer support is second to none. Love how OTA bookings drop in seamlessly and their credit card number drops into the cc vault. Cons Nothing, not applicable. Love all the features and ease of use. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Motel Owner/Operator Used the software for: 3-5 years ### "Great software but room for improvement" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 June 28, 2023 GuestPoint interfaces with our channel manager very well which saves us lots of time. Sending invoices and statements is easy with GuestPoint. It connects with our food & beverage POS seamlessly. It would just be nice if there online version of GuestPoint was faster and more reliable. Pros GuestPoint is easy to use. The reservation screen is well laid out and the system works well with our channel manager. GuestPoint support is great. Cons The online version of GuestPoint is slow no matter how new the PC is, especially when your opening a group reservation. Errors often appear when moving too quickly from screen to screen. The cost of connecting our eftpos terminals to GuestPoint is much more expensive than I expected. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 3-5 years ### "Easy to use and manage" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 June 29, 2023 Overall the system is easy to use and can be customised to suit the property well. Pros Guestpoint was easy to pick up when we inherited the software when taking over the management of the property. It was easy to customise and can see where the benefits were straight away Cons The reporting system is not as detailed as I would like and it can be hard to forecast Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Front Office Administrator Used the software for: 3-5 years ### "GuestPoint." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 29, 2023 Pros I like the transparency of the product. We run a small to medium size Motel and this programme does every thing that we need. Cons There are no features of GuestPoint that I dislike. I find it easy to understand and navigate all the tabs in the programme. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/115621/GuestPoint/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.