# GuestPoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is GuestPoint the right Hospitality Property Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115621/GuestPoint/reviews

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GuestPoint

4.4 (45)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of GuestPoint

Ease of use

4.5

Customer Service

4.5

## Pros and Cons in Reviews

DH

Deb H

Owner ManagerHospitality, 2 - 10 employeesUsed the software for: More than 2 years.

“Deceptively simple to use which makes it easy to teach to others. Despite this simplicity of use the reports and background is state of the art and incredibly sofisticated.“

June 28, 2023

MT

Michael T

OwnerLeisure, Travel & Tourism, 2 - 10 employeesUsed the software for: More than 2 years.

“Automation was a big part of our business model and Guestpoint was able to provide most of it and if it couldn't they could develop an API to make it work.“

March 30, 2022

## Showing most helpful reviews

Showing 1-25 of 45 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Sharon L.  
Operations Manager  
  
Used the software for:

### "GuestPoint does it all!"

July 15, 2014

5.0

Converting from our previous reservation system to GuestPoint was a smooth transition. The system is easy to use and meets our every need. Centium Software's customer service has exceeded our expectations from day one.

Review Source

JC

Joe C.  
Manager  
Consumer Services  
Used the software for: 2+ years

### "Review from Eureka Lodge and Lake Inn Ballarat"

June 26, 2023

5.0

GuestPoint is functional to all sizes of accommodation businesses. easy to use but there are rooms to improve.

Pros

easy to use and responsive support team!

Cons

sometimes crash, Group booking and multiply room booking are hard for new receptionists. Company invoicing could not be reversed. Invoicing number are different to room account invoice number.

Alternatives considered

[RMS](https://www.capterra.com/p/208354/RMS-Cloud/)

Reason for choosing GuestPoint

payments and invoicing are much flexible than RMS. GuestPoint is more centralized platform, and we had to logon channel manager many times a day when we use RMS.

Review Source

JK

Jason K.  
Owner  
Hospitality  
Used the software for: 1-2 years

### "Don't go near Guest Point unless you want double bookings"

November 18, 2018

2.0

Apart from the above issues and the major fault (#1), Guest Point would of been a great PMS which I would of recommended to others. Unfortunately the update time between Guest Point and your channel manager ruins the whole system because it makes it a liability for your property. I wouldn't normally leave a bad review on a company however the fact we first mentioned this fault over 12 months again, you can never get a hold of anyone, no one ever gets back to you from their company makes it obvious their staff don't actually care and Centium Software is more focused on their Event Air software rather the Guest Point.

Pros

Has many good features that other PMS don't have. Property dashboard is a good idea, Management Tab is relatively easy to set up although some features weren't thought out very well like the promotions feature which could of been structured better to manage contracts. Accounts Management is really good, no complaints here over the functionality of the department. Customer Management is easy to manage and access data however again not thought out very well. The reservations calendar is visually good although takes getting use to, Guest Point has many good features other PMS's don't have however also has many annoying things which make it obvious it was designed by developers rather than them seeking advice for people in the industry.

Cons

#1 fault with Guest Point which is why I wouldn't recommend it to other operators is it is the only PMS on the market who don't update availability to your channel manager on a regular basis. Most PMS I've dealt with in the past update your availability to your online platforms every 30-60 sec, Guest Point can take up to 10-20 mins before to sends an update to your channel manager. Also it can often take up to 10-20 minutes before an online reservation appears on your booking Calendar, not good if that was you last room and someone books it over the phone before the online booking appears. On top of that, beyond 3 months out from your current date they will only update your channel manager once a day. If you take a reservation over the phone 6 months out it will often be still bookable for over 12 hours online before Guest Point send an update to your channel manager. The staff at Guest Point don't seem to care about how big of an issue that is risking their customers reputations with double bookings as I first made them aware of this fault over 12 months ago and they still have no valid answers. All I have got out of them is them blaming the channel managers however after investigating multiple PMS and Channel Managers I discovered this is not true. Despite all the good features which would actual make Guest Point a great system to recommend this one fault is the #1 reason I would warn people away from Guest Point unless you like double bookings. #2 Support - Support if often difficult to get a hold of. Most modern systems have an online support portal to communicate through however with Guest Point you have to phone first. The majority of the time you get a hold of someone in their admin which can't help with an issue but schedules a ticket where a support team member will call back. Typically it takes a few hours before anyone contacts you. #3 Customer Tab - Gathering, storing and accessing guest information is great however customer/ individual records can't be linked to a company. When your making a booking it would of been great when you select said company that a list of all the employees or individuals in that company appear. This just makes it awkward when a regular books and you can't remember his name and or the company name so a feature like this would of been nice. #4 Reservations - Reservations are pretty simple to make however again their are a number of things the developers didn't think through properly. For example if your on the phone with a travel agent who wants you to book 4 rooms. You could book all 4 rooms at the same time however if they have different Purchase Orders you have to do them individually and then you don't have a record of which reservations are associated with each other. Also, you can't link reservations after they have been made, if you want them to be linked then you have to delete the reservations and start again which is just annoying.

Review Source

RH

Ruth H.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Good company to deal with"

June 26, 2023

4.0

We have been dealing with Guest Point for 10 years and have an excellent relationship with them. It is an excellent booking system. If the software would integrate with our accounting system it would be perfect.

Pros

The support is exceptional. If we have problems they are resolved quickly.It is stable, rarely has glitches.Reservations are easy to make, search and email invoices to guests. The invoicing process is easy. Easy to set up Accounts. The customer information retention is good. Roll over easy. The Dash Board function is excellent, this helps us manage our business. Automated email function. The way the screen is set put with tabs down one side and then a "folder (s)" with further information under Customer, Accounting and Management tabs.

Cons

The monthly reporting does not integrate with our accounting system. This has caused us to create complicated month end processes. If the software could speak to accounting systems it would be much better.

Review Source

MT

Michael T.  
Owner  
Leisure, Travel & Tourism  
Used the software for: 2+ years

### "Great product with the ability to grow"

March 30, 2022

5.0

Always great to deal with! Support returns calls straight away. If issues occurred team viewer was always an option to go through it. Not that it happened often.

Pros

Software has the ability to grow and build on API integration which is great! Automation was a big part of our business model and Guestpoint was able to provide most of it and if it couldn't they could develop an API to make it work.

Cons

I would have like to have seen it app based rather than browser based.

Alternatives considered

[Guesty](https://www.capterra.com/p/159377/Guesty/)

Reason for choosing GuestPoint

Owners were software engineers (from memory)

Review Source

JC

Janet C.  
RESORT MANAGER  
Hospitality  
Used the software for: 2+ years

### "A must Software to use for your Hospitality business"

July 4, 2023

5.0

Would highly recommend Guestpoint and the team

Pros

Guestpoint is so easy to understand and use. No matter how busy it is daily here in Reception/Reservations Guestpoint makes my days work run so smoothly. If I run into trouble or have a question the response from the team is so efficient and always so helpful, nothing is to much trouble.

Cons

I cannot think of anything right now. All is wonderful Thank you

Review Source

IB

Ian B.  
Manager  
Hospitality  
Used the software for: 2+ years

### "Look no further than GuestPoint..."

June 26, 2023

5.0

Takes the stress out of running a busy accommodation property.

Pros

I have been in the Motel & Management Rights Industry for 30+ years. I have used numerous PMS when working as a Relief Manager and without doubt GuestPoint is my favourite. It is so user friendly and their Customer support is second to none. Love how OTA bookings drop in seamlessly and their credit card number drops into the cc vault.

Cons

Nothing, not applicable. Love all the features and ease of use.

Review Source

TC

Tim C.  
Motel Owner/Operator  
Hospitality  
Used the software for: 2+ years

### "Great software but room for improvement"

June 26, 2023

3.0

GuestPoint interfaces with our channel manager very well which saves us lots of time. Sending invoices and statements is easy with GuestPoint. It connects with our food & beverage POS seamlessly. It would just be nice if there online version of GuestPoint was faster and more reliable.

Pros

GuestPoint is easy to use. The reservation screen is well laid out and the system works well with our channel manager. GuestPoint support is great.

Cons

The online version of GuestPoint is slow no matter how new the PC is, especially when your opening a group reservation. Errors often appear when moving too quickly from screen to screen. The cost of connecting our eftpos terminals to GuestPoint is much more expensive than I expected.

Review Source

ES

Emily S.  
General Manager  
Hospitality  
Used the software for: 2+ years

### "Easy to use and manage"

June 26, 2023

5.0

Overall the system is easy to use and can be customised to suit the property well.

Pros

Guestpoint was easy to pick up when we inherited the software when taking over the management of the property. It was easy to customise and can see where the benefits were straight away

Cons

The reporting system is not as detailed as I would like and it can be hard to forecast

Review Source

CO

Cheryl O.  
Front Office Administrator  
Hospitality  
Used the software for: 2+ years

### "GuestPoint."

June 26, 2023

5.0

Pros

I like the transparency of the product. We run a small to medium size Motel and this programme does every thing that we need.

Cons

There are no features of GuestPoint that I dislike. I find it easy to understand and navigate all the tabs in the programme.

Reason for choosing GuestPoint

As I said i operated Motelier and i was very happy to go with GuestPoint.

Review Source

RaCN

Richard and Chelie N.  
Owners  
  
Used the software for:

### "HIGHLY RECOMMENDED "GuestPoint has changed how we do business"... The Sage N Sand in Moses Lake,WA. "

May 7, 2012

5.0

WONDERFUL! Our business has prospered and blossomed because of Centium GuestPoint. From the moment Karen Baele (sales department) and the Centium support team entered The Sage N Sand our life and our employees lives has become so much less complicated and pleasant! I'm going to say one more time "HIGHLY RECOMENDED!"

Pros

Centium GuestPoint software has totally changed us and how we manage our business! Less paperwork/More organization and has cut book keeping costs in half! Manages housekeeping/Assures employee accountability and prevents employee theft. On line booking has never been easier for us and for our customers. GuestPoint has provided us with a booking page that links directly from our website and community page, this has increased our business immensely! GuestPoints comfort and ease to Audit/Control Statistics/Rates and Inventory on and off property is wonderful! The customer support/setup and training is OUTSTANDING! "HIGHLY RECOMMENDED!" GuestPoint has changed our lives! CAN'T SAY ENOUGH!!!

Cons

We have had GuestPoint up and running for a little over 6 month....... Absolutly NO disappointments or complaints! It truly has changed our business and our lives!

Review Source

HM

Hans M.  
  
  
Used the software for:

### ""

February 12, 2013

5.0

We are a 27 room Inn in Leavenworth, WA that has been operating since 1984. Current owners purchased the hotel in late November 2010. We have been live on GuesPoint since January 1, 2013 and very much like the system. It is very user-friendly and has enough bells and whistles to allow for sophisticated tracking of a variety of statistics. This enables us to base decisions on data rather than gut feeling. The support we have received from GP has been nothing short of excellent and we very pleased with all the help they have provided. Two items in particular that are of great value to us is the Revenue Maximizer, which allows a business to automatically increase rates on all platforms when certain occupancy thresholds are achieved. This used to be a tedious manual job that took a lot of time, so most of the time we didn't do it. The increase in revenue from this feature alone is paying for the monthly fee. The second is their online booking capability and the dynamic package building on the booking page. We have increased our "Other Revenue" by 30% in the two months we have used it. We are selling tripple the amount of pre-ordered beer packages than we did before this system upgrade. As you can tell, we are very pleased with the decision to upgrade and look forward to a long and prosperous relationship.

Review Source

EC

Ellie C.  
  
Hospitality  
Used the software for:

### "Great system!"

February 7, 2015

4.5

Pros

We checked out a few systems before we went with GuestPoint. A major factor in choosing this system were the staff at Centium Software west coast office. They impressed us with their dedication and professionalism and have gone above and beyond in assisting us. They helped us get the system set up and continued to help us as we learned how to use it and fixed our many mistakes for us. The GuestPoint system has enabled us to increase our business by connecting us through our channel manager to all the online booking sites. We couldn't imagine not using it now!

Cons

Really the only thing we don't like is having to deal with the head office in Australia. The 14 hour time difference is a huge head ache. Luckily though, the west coast office can assist with the majority of problems.

Review Source

DS

Denis S.  
  
  
Used the software for:

### ""

March 6, 2013

5.0

We purchased GuestPoint after operating under a different system for several months. Our prior system did not make real time reservations, potential guests could only "request" a reservation. The transition was seamless, and our rep was wonderful in training us and helping to get everything working just right. We are a larger than normal B&B, having 18 rooms. GuestPoint helps us to maintain control and to keep reliable records. It functions well with third party reservation sources as well. Follansbee Inn wholeheartedly recommends GuestPoint.

Review Source

LD

Leo D.  
Office Manager  
Hospitality  
Used the software for: 6-12 months

### "Great! Besides Minor Issues"

April 18, 2015

4.0

Pros

I like how easy it is to use. I like working with siteminder and they work with them.

Cons

It crashes when I go to put in group reservations. This is very frustrating.

Review Source

JP

Joanne P.  
Owner  
Hospitality  
Used the software for: 2+ years

### "Guestpoint Is User Friendly"

July 1, 2023

5.0

Great

Pros

Guestpoint Is Simply To Use, Help Is Always On Hand

Cons

No All Pretty Easy,It Is A Great Tool To Have

Reason for choosing GuestPoint

Just Easier Than The Rest

Review Source

DS

David S.  
other  
Fishery  
Used the software for: 2+ years

### "mine"

June 26, 2023

4.0

services now have gone backwards again, dont like that at all

Pros

what you see is what you get. 12345677889901

Cons

services now off shore and is not acceptable. I always gain recall when away from desk. Takes days to fix some issues

Review Source

CN

Catherine N.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Highly Recommended!"

April 2, 2019

5.0

Overall, very happy customers and would highly recommend GuestPoint to any motelier looking for a reliable, easy to use, feature packed property management system.

Pros

From the initial setup, install and training we have found the program and their service to be of a very high standard. The colour coded reservation plan is very easy to read and see your occupancy/availability at a glance. Making bookings is simple and we have found the automated emails and text messages a great marketing tool (and we’ve received lots of compliments from the customers too about the “Personal emails and texts”). There are a myriad of reports you can run – all the ones you would normally expect in a PMS, as well as extras such as which of your regular customers haven’t stayed in a little while. We often use this to follow up and see what they’re up to. Our absolute favourite feature though would have to be the “dashboard”. It is so easy to compare our performance, as well as see where all of our bookings are coming from and so many other stats. We have always found their service to be extremely prompt and helpful – available 24/7.

Cons

Nothing! I cannot fault anything about it.

Review Source

WL

Walter L.  
Owner  
Hospitality  
Used the software for: 6-12 months

### "Be careful if you buy this software"

February 18, 2016

1.5

Pros

The actual reservation portion (take reservations, check-in, check-out) is easy to use.

Cons

The money handling portion of the system can be a disaster. The system is set up for accrual type of business and does not function well on a cash based system. So if you post revenue day by day it might work. If you post your revenue when it is received, there are a lot of problems. Our motel has the customer pay in full at check-in and this system is not made for this. In addition the credit card processing is a nightmare. They use NMI as the credit card gateway and NMI uses a "time initiated settlement". NMI is unable to allow a manual settlement of the batch so reconciling between GP and NMI requires a great deal of manipulation (primarily if you have on-line-booking). If the sales team would have been honest with us, we would not have bought this system. During the sales cycle, everything will work for you, after purchase "good luck". The credit card situation is the biggest problem and requested GP to allow another credit card processor to write an interface (replacing NMI) and were told "they will not do it and have no plans to do it". This is even after their tech support people agreed that NMI's method of settlement does not work properly for the hospitality industry. Finally, the customer support team does not advise other customers if a problem occurs on their software. We had a problem where the on-line booking allowed a customer to book a room, pay nothing, and get a confirmation saying "PAID IN FULL" even though no payment was made. After it was fixed for us, we contacted other users who unknowingly had the same issue but were never told about it and it was still working improperly. When the encounter a major bug, they need to contact all their customers.

Review Source

JH

John H.  
Manager/Owner  
Hospitality  
Used the software for: 2+ years

### "Excellent customer support "

June 26, 2023

5.0

Pros

Guestpoint is very user friendly. It’s efficient and easy to use, but I would say that the greatest factor as to why I would highly recommend it to others is the support staff. There are a few in particular that go over and above to assist with any problems that I may have had over the years and hence alleviates my stress levels. They are courteous knowledgeable and great to deal with.

Cons

Cannot think about any cons with Guestpoint

Review Source

KB

Katherine B.  
Owner/Manager  
Hospitality  
Used the software for: 2+ years

### "Very Happy Customer"

July 20, 2023

5.0

Changed to reconline. \[sensitive content hidden\] was very patient with us when trying to change over from resonline to reconline. Good work \[sensitive content hidden\] . Thanks for helping us out.

Pros

Very easy to use. All information when collected can be brought back up very quickly and search buttons are extremely useful.

Cons

I don't use bulk entry but when needed to block out a room, I have to change the price everytime I go back in there to update daily.

Reason for choosing GuestPoint

GuestPoint already in use when we purchased our Motel.

Review Source

FD

Fiona D.  
Manager  
Hospitality  
Used the software for: 1-2 years

### "Hi 5 to Guestpoint"

June 26, 2023

4.0

Pros

Easy to navigate and online/phone support

Cons

There's not much to not like about Guestpoint.

Review Source

DH

Deb H.  
Owner Manager  
Hospitality  
Used the software for: 2+ years

### "Australian Owned and Run - Best booking system available"

June 28, 2023

5.0

Pros

Deceptively simple to use which makes it easy to teach to others. Despite this simplicity of use the reports and background is state of the art and incredibly sofisticated.

Cons

I would like to be able to change the order from alphabetical to room order on occasion.

Review Source

RT

Richard T.  
Principal  
Hospitality  
Used the software for: 2+ years

### "User Friendly"

June 26, 2023

5.0

Almost perfect to be honest, Guest support is amazing, albeit a wait times but not very often

Pros

Very Easy to navigate, appealing visually

Cons

Some of the reporting aspects are near impossible to generate. Particulary, a Guest in house list for business streams such as restaurant, and allow chargeback or no chargeback fields for staff. I find this useful on other PMS's

Reason for choosing GuestPoint

Again, Functionality, ease of navigation

Review Source

KL

Kerry L.  
Caretaker  
Hospitality  
Used the software for: 2+ years

### "Happy with Guestpoint"

June 26, 2023

5.0

Happy with the product it does what we need it to do.

Pros

I like the availability of support when required.

Cons

Since the upgrade to online management I have no complaints

Review Source

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