# Page 2 | GuestPoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is GuestPoint the right Hospitality Property Management solution for you? Explore 45 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115621/GuestPoint/reviews --- GuestPoint 4.4 (45) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of GuestPoint ## Showing most helpful reviews Showing 26-45 of 45 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KR Kun R. Group General Manager Hospitality Used the software for: 2+ years ### "Exceptional service and delivarables " June 14, 2022 5.0 Excellent Pros Ease of use , great service from the team Cons Not dual interface, unable to do negotiated rates Reason for choosing GuestPoint Price and Ease of use and compatible with other POS that we had Review Source Response from EventsAir June 16, 2022 Hi Kun. Thanks for your review! Glad to hear you are enjoying the software. LG Louise G. Manager Hospitality Used the software for: 6-12 months ### "Lufra Hotel and Apartments" June 26, 2023 5.0 Pros Ease of access for reservation input. Credit Card Payment Details access. Debtor payment input. Management Report access. Cons Daily/Monthly/Annual Reports breakdown for totals in each different area. e.g Accommodation, Bar Sales, Takeaway Bar Sales, Breakfast sales, Food sales, Takeaway Food Sales. etc are not provided in reports. Review Source MB Margaret B. Manager Hospitality Used the software for: 2+ years ### "Easy to use Guestpoint" June 26, 2023 4.0 The business runs much smoother with Guestpoint, and the effort is minimum, and would not go back to other programmes now I have been using Guestpoint for so long. Pros the ease of use, and the help from Guestpoint Cons When you are used to Guestpoint there is nothing to least like about Guestpoint. I have used a lot of other programmes and there is no comparison Review Source DM Doug M. General Manager Hospitality Used the software for: 1-2 years ### "Good but not Great" June 26, 2023 3.0 Good but not Great. Pros Ease of use, an easy program to learn, that would be the main attribute, not over complicated but lacking some very basic ability. Cons Missing elements to make life simpler.Email does not work well.Freezing is a constant problem. Review Source MS Mandeep S. Owner Hospitality Used the software for: 2+ years ### "Support from Guestpoint" July 13, 2023 5.0 Always support team very helpful. Pros If I have an issue, you can call support for assistance. Cons Not applicable as we find product - Guestpoint easy to use Review Source RV Rick V. Office Manager Leisure, Travel & Tourism Used the software for: 2+ years ### "Motel Booking System" June 26, 2023 5.0 Pros Reliable, easy to use and backup support professional and extremely friendly. Cons Delay between updating reservations between Booking Agents via Resonline and into Guestpoint. Review Source BD Ben D. Manager Hospitality Used the software for: 2+ years ### "Motel Accommodation Property Management System" March 1, 2021 4.0 Effective support, and easy to use product, but a bit outdated and lacking flexibility. Pros The support offered by GuestPoint is quick. Casa Nostra Motel Mackay 30 Nebo Rd, Mackay QLD 4740 Cons Lack of flexibility and updates. The form fields are very rigid and reduces the ability to convert. Alternatives considered [Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/) Reason for choosing GuestPoint Was already used by one of our sites. Review Source ER Emily R. Office Manager Hospitality Used the software for: 1-2 years ### "Didn't live up to any of my expectations." September 20, 2015 1.0 Pros Probably nothing at this point. It's only appeal is that I already paid the set up fee and my staff knows how to use it. Cons Probably the worst software I have ever worked with for a small property. The software is slow on any internet connection and is incredibly counter intuitive in some important aspects (like financial reporting and guest statements). They claim it can replicate the convenience of a cloud-based software, but this simply isn't true. Additionally, the support team is friendly, but sometimes it takes days for problems to be resolved that really don't warrant that amount of time. A contributing factor to this is that it is not truly 24-hour support--you have to call during very specific hours to solve more technical problems and glitches (our system was down for almost 24 hours because only one team could fix the issue--which was that room charges were not showing up on rooms). Hotels are a 24 hour/7 days a week business--we need our support to be too. I could probably go on, but hopefully this is enough to convince you to look elsewhere. Review Source DM Don M. Owner Used the software for: ### "" March 7, 2013 5.0 We are a 29 room Beachfront Inn which also has an award winning steak house onsite. Before using GuestPoint, we were using an older DOS based software. We moved to GuestPoint a few years ago because we wanted an easier system to use, that also integrated web booking functionality. It was the right choice for us. GuestPoint is very easy to use, and it laid out very logically. We have found Centium to be very responsive to the users, taking their input very seriously and using it to constantly improve it. Implementation was fast and easy, and the Centium staff was there all the way. Getting used to dealing with a new system is always an adjustment, but in the case of GuestPoint it will be a switch you will be very glad you made. In fact, you will probably kick yourself for not making the switch sooner, I know I did! If you are anything like us, GuestPoint will make a world of difference in running your property. Your business will run more smoothly and profitably, and everything is accounted for. Training our staff was a breeze and training new staff takes about 30-60 mins for them to get there head around Guestpoint. Since implementing the web booking functionality we have increase of our occupancy by 10.5% and the feedback we are getting back from our guests is great, about how easy it is to make their bookings now. The automated emails and text messages is a great function, reminding guest that they have booking in the next couple of days and reminds them that if they are not going to make it, to cancel the booking and giving you a chance to sell that room and not being left with an unsold room. Review Source JR Jackie R. Manager Hospitality Used the software for: 2+ years ### "Everything you need, and easy to use" May 30, 2018 5.0 Pros nothing is complicated, and support is always on hand if needed. The information given to Motels on this program is great. You can run almost any report so easily, and making Reservations / check ins /check outs are quick. Guests don't need to stand around while you do a multiple process . Cons Nothing! Thank you Review Source hY hanson Y. manager Hospitality Used the software for: 2+ years ### "easy to use but expensive " June 8, 2017 4.0 Pros easy to learn/ have most of the function you need we use this sofeware to monitor the phone call made in the room Cons just work on computer base not for Ipad/mobile compared to the other products you will see it is very high price Review Source DL Danny L. Motel Manager Hospitality Used the software for: 2+ years ### "Simple, easy to use and great support team" July 18, 2015 5.0 Pros This the 5th motel in 7 years that I have changed the PMS to GuestPoint. I can honestly say that I have used a lot of different systems in the 20 years in hotels and motels and GuestPoint has not only made things easier, but allows those who are out there using their product to really give the advise on how we need things to work. I am someone who is always sending in ideas for the next update and it is always cool to see them added or implemented and then getting the benefits from the changes. Cons Obviously nothing as I continue to change over each property as I take over the property. Review Source TH Theresa H. General Manager Hospitality Used the software for: 2+ years ### "Great Customer service, perfect set up for our Inn" March 2, 2016 4.5 Pros What we truly appreciate is that when we have a question or concern, they act on it. We truly appreciate the access to support as needed but, also their willingness to implement suggestions regarding the system. simple to use, very good training and easy to navigate. Cons If we do have a question or concern it is taken seriously. we would like to see an addition to the system for meeting space that would work a bit better than we have currently. However, they did create something for us that has worked well for booking our meeting space. Review Source TB Tim B. Director of Operations Hospitality Used the software for: Less than 6 months ### "GuestPoint - Benefits far outweigh costs....." September 28, 2015 5.0 Pros GuestPoint is perfectly suited for medium to small properties. It provides a fully functional cost effective solution for your property management requirements. Centium Software has hit a homerun with a user-friendly PMS that is virtually ready to go right out of the box. Set-up and customization is minimal. Linkage to you website for web based bookings is seamless. With a background of over 30 years in Corporate America's Customer Service Management, I can honestly say that Centium's GuestPoint team is second to none. Their Sales Staff is personable and well versed in every aspect of the software's functionality and can handle any issue that may arise. Additionally, their Technical Service Department is incredibly responsive with a get-it-done attitude, no matter how minor or intricate the issue. Currently there is no comparison when it comes to value versus investment. Cons I have yet to discover a negative that has not been addressed by Centium and their GuestPoint Staff. Review Source FO Frank O. Revenue Manager Hospitality Used the software for: Less than 6 months ### "Entering rates is very tedious and hard to manage." September 7, 2017 2.0 Ease of access. Fairly simple to use. Pros Easy of access, cloud based so can be accessed from anywhere. Menus are nicely laid out. Has good potential but has some problems. Cons Unable to update all room types when changing rates if some rooms are sold out. Rate field is blank if the room is sold out...so if the room reopens via cancels, it will default to the wrong rate. Review Source JR Jill R. Used the software for: ### "" March 8, 2013 5.0 My property is located in a quaint Massachusetts College town in the Berkshires with 21 rooms. I have a BS Degree in Hotel Mgt and 30 years with independents as well as chains, Omni, Sheraton and Holiday Inn. I did I great deal of research and demos before I chose Guest Point and I am glad I did. I wanted something that was user friendly (to learn and manage), had great support with quick response time, was affordable, had auto emails to guests, channel management integration, easy to implement, easy to manage rates, had housekeeping functions, had great guest history capabilities and statistical information. I am more than pleased with the customer support. Response is fast and effective. I like having a system that has both a sync mode and web mode. I was pleasantly surprised with the revenue maximizer function. Guest Point has increased my revenue and made daily operations run much more efficiently. Review Source GP Gita P. Owner Hospitality Used the software for: Less than 6 months ### "Great for new hotel" December 20, 2016 5.0 I used this hotel management software as a first time play and let me just tell you, hands down the best software! It's super simple and easy to use and by far the most affordable software out there for new time hotels. Would definitely recommend! Pros Easy to use Review Source SK Sid K. Manager Commercial Real Estate Used the software for: Less than 6 months ### "My review " December 8, 2016 4.0 It's hard to navigate around the software and find things Pros It's like other software It is not different from other ones It is pricey for this product Cons It doesn't give profits & loss Review Source BD Brin D. Manager Hospitality Used the software for: Less than 6 months ### "Great service" November 23, 2016 5.0 Love customer service. Cost friendly too! Fantastic product Pros Easy to use Cons None Review Source DM Don M. Owner Used the software for: ### "owner" May 13, 2012 4.0 very highly recommended Pros very easy to use and teach staff how to use Cons still have some small requested changes to need to be made but only minor Review Source Similar Products Featured