# Rosemark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Rosemark the right Home Health Care solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115628/The-Rosemark-System/reviews --- Rosemark 4.7 (95) [View alternatives](https://www.capterra.com/p/115628/The-Rosemark-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Rosemark Ease of use 4.5 Customer Service 4.9 ## Pros and Cons in Reviews Daniel S CEOIndividual & Family Services, 51 - 200 employeesUsed the software for: More than 2 years. “They have continuously improved their system roling out the second version of their caregiver app just over a year ago.“ May 1, 2025 AT Amy T OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Cost keeps rising which is frustrating.“ February 21, 2025 Daniel S CEOIndividual & Family Services, 51 - 200 employeesUsed the software for: More than 2 years. “They answer our calls and answer our questions quickly.“ May 1, 2025 SF SHARON F OFFICE MANAGERHospital & Health Care, 201 - 500 employeesUsed the software for: 1-2 years. “The software does not give me the capability to resend notifications I have to create a new notification each time.“ April 2, 2021 SN Stephen N OwnerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “They are always proactive and understand our homecare service, they really are great at what they do.“ May 1, 2025 KL Kelly L Owner/DirectorHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Unable to breakdown travel time and print a report summary.“ March 23, 2021 Daniel S CEOIndividual & Family Services, 51 - 200 employeesUsed the software for: More than 2 years. “Their email support has been equally responsive and supportive.“ May 1, 2025 KJ Kristy J Office ManagerHospital & Health Care, 11 - 50 employeesUsed the software for: 6-12 months. “Did not like that I couldn't use it on my Apple Computer without downloading Parallels.“ March 24, 2021 ## Showing most helpful reviews Showing 1-25 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mark R. Director Hospital & Health Care Used the software for: 2+ years ### "Best Legacy Software" December 5, 2019 5.0 This software has grown with my business, it is like a trusted friend. Pros Accessibility, ease of use , Features along with good support Cons It was a little clunky in the earlier days Reason for choosing Rosemark Customer Service Review Source Response from Shoshana Technologies December 12, 2019 Mark, Thanks for the great review. We appreciate you as a customer too. I agree we were clunky in the early days! Even better days to come. Linda LM Linda M. Director, Operations Staffing and Recruiting Used the software for: 2+ years ### "Can't beat the Support!" March 25, 2021 4.0 Rosemark has provided flexibility, ease of use and efficiency for scheduling and payroll processes. Overall our experience has been nothing but positive. Pros Working with the Support team we have been able to modify the system to fit some of our unique needs. Our staff and clients benefit from the real-time notifications. The ability to quickly communicate with staff and the flexibility of text messaging and email works very well with our team. Cons As a Canadian, most US software has difficulty with Canadian tax codes and Rosemark is no different. Again, the support from the Rosemark Tech team has been great and they keep working on it! It would be nice if the Desk top features were also in the Web app but that is a minor quibble! Reason for choosing Rosemark Compared many, primary reason for choice was pricing and compatibility with other programs such as Intuit Quickbooks OnLine Switched from [Deputy](https://www.capterra.com/p/167811/Deputy/) Rosemark was designed for the health care industry. Review Source Response from Shoshana Technologies April 20, 2021 Linda, Thank you for your thoughtful comments. Yes, our Quickbooks integration with their desktop version and their online version is pretty cool with the 2-way sync. We are so glad that you find it helpful. The kudos for the support team is much appreciated as well. PS Penny S. Scheduler Hospital & Health Care Used the software for: 2+ years ### "Honest Review" November 21, 2019 3.0 it's good when it works properly, Lately it has not been saving my work and I have to keep re adding it, sometimes multiple times. Pros Ease of adding Clients and Caregivers, and canceling shifts. Cons needs more options instead of just Refused shift for the caregiver, need to add Request off, Vacation, working other job. Review Source Response from Shoshana Technologies December 23, 2019 Hi Penny, I'm sorry you've been experiencing frustration with the system. We'd like to investigate your issue further, someone from our support department will be reaching out to you shortly. If you have any questions please don't hesitate to give us a call. David LA Laura A. Director Hospital & Health Care Used the software for: 2+ years ### "Reliable product with exceptional customer service" April 2, 2021 5.0 Exceptional, very satisfied. Pros The user friendly interface, and the ability to configure to my agency specific needs. The staffing is superb at handling any questions immediately. Best software product I have used. Cons No cons for our agency. Rosemark has been consistent and no issues have ever arisen. Alternatives considered [Generations Homecare System](https://www.capterra.com/p/26508/Generations/) Reason for choosing Rosemark The initial call and follow up call showed me that the company would treat my business as a priority. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Previous software did not allow for individual configuration and limited administrators access to make changes. Review Source Response from Shoshana Technologies April 13, 2021 Laura, we are so happy that you made the switch to Rosemark. Your comments clearly reflect our company values and underscore the importance of great software and great customer service working hand in hand. In the home care space, anything else just doesn't make sense. Thank you for your kind words. MD Mike D. Owner Hospital & Health Care Used the software for: 2+ years ### "Great Product! Great Service!" March 29, 2021 5.0 My organization's experience with Rosemark has been outstanding. They are clearly interested in providing the best service in the industry. Pros The ease of use is very important to my organization as we have multiple office workers utilizing the software every day, all day. Cons Occasionally, I find a specific report I'd like to generate and am unable to do so. The customer service team at Rosemark is always willing to discuss finding a way to meet my needs. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Rosemark The people at Rosemark understand the business of home care better than the other option we considered, hands down. They are not just sales reps who understand the technological part of their system - they also know how their technology works best for the day to day operations of a home care agency. Review Source Response from Shoshana Technologies April 19, 2021 Mike, we really do appreciate your feedback over the years. It has helped to inform what we build for our home care agencies but also how we build it. Thank you for your very kind words. SF SHARON F. OFFICE MANAGER Hospital & Health Care Used the software for: 1-2 years ### "Innovations in Home Healthcare" April 2, 2021 5.0 My staff and myself have a great working relationship with the support team. They are very professional and available when needed to answer any questions as well as train new staff members. Pros The product is very user friendly, I liked the scheduling system for our caregivers to clock in and out also to send notifications. Run reports and uploading documents. The online webinars and training videos are very helpful. Cons The software does not give me the capability to resend notifications I have to create a new notification each time. Also, the ability to document hourly notes on our patients which is something the company is working on. Alternatives considered [Generations Homecare System](https://www.capterra.com/p/26508/Generations/) Reason for choosing Rosemark Rosemark had all the features I was looking for in a Homecare Scheduling System also it was very affordable. Review Source Response from Shoshana Technologies April 5, 2021 Sharon, thank you for the wonderful review. We really appreciate your suggestions for making Rosemark better. They are valid requests, I will pass them on to the team. Again thank you for your kind words. We are looking forward to a long partnership with you and your team. GP George P. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "10 Years and going" December 1, 2020 5.0 Pros Rosemark is fully automated and makes payroll and invoicing a breeze when using QuickBooks. We have grown with Rosemark through the years and they have made many improvements with the changing of times. The introduction of the APP a few years back has been awesome and the caregivers have enjoyed having access at their fingertips. Cons The cons are minimal and not worth mentioning. Alternatives considered [Generations Homecare System](https://www.capterra.com/p/26508/Generations/)[WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Rosemark The pricing structure seemed a little fairer and services provided were equal if not better. Review Source Response from Shoshana Technologies December 9, 2020 Hello George, Thank you for the great review. We really appreciate your partnership over the years. We'd love to hear about those minimal cons, we both might learn something. Let's talk if you can make time. Best, Linda Teaman, CEO, Shoshana Technologies PP Pramod P. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Works well enough" November 21, 2019 4.0 Overall satisfactory. Pros Good customer support, works well enough and serves the basic purpose that we need. Cons Not easily accessible on non MS Windows computers. Not having a good 'family room' for customers to access data for their family member. Can't track which user in our company made a change to our data in Rosemark. No audit trail of user actions is what I am referring to. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Rosemark Rosemark was in place with our business when we took it over. Review Source Response from Shoshana Technologies May 21, 2020 Pramod thank you for the review. We appreciate your patience while we be a customer facing user trail. In the mean times our customer care is always available for those inquiries.Let us know how we can help. MA Megan A. Staff Coordinator Hospital & Health Care Used the software for: 1-2 years ### "Great customer support!!" November 26, 2019 4.0 Pros I love the support team! They are super helpful, friendly and great to work with! Rosemark has great training videos and a wonderful users guide. The best thing about this system is that Rosemark truly listens to feature requests. Cons This system can be complex to "non-techy" users. However, the support team is just a phone call away to help with ANY question! Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) AxisCare didn't fit our needs and our growth. Their support team was average at best. Review Source Response from Shoshana Technologies May 19, 2020 Megan, so glad to have you as a customer. Thanks for using our customer car team so you can get the most out of Rosemark. Thank you for your input and review! RJ Rosalind J. Director Consumer Services Used the software for: 6-12 months ### "Satisfied customer " March 24, 2021 5.0 My overall experience has been great with the help of \[SENSITIVE CONTENT HIDDEN\]. \[SENSITIVE CONTENT HIDDEN\] is very helpful, knowledgeable and always makes his self available for the issues I run into. \[SENSITIVE CONTENT HIDDEN\] is the Best! Pros I like tat the software is user friendly Cons I have no complaints with Rosemary. I am a very satisfied client and recommend others to give them a try Alternatives considered [Paychex Flex](https://www.capterra.com/p/119841/Paychex-Flex/) Reason for choosing Rosemark I chose Rosemary because they offered all the requirements needed to be met by the State of Missouri. Review Source Response from Shoshana Technologies April 23, 2021 Thank you Rosalind for your kind words. We appreciate the shout out that you have given to our customer care team. We are committed to help agency owners like yourself who are required to use EVV in Missouri. We are happy to do so. Thank you. MN Melanie N. Managing partner Hospital & Health Care Used the software for: 2+ years ### "The Rosemark Team is exeptional!" March 19, 2021 5.0 Pros When we first started with Rosemark, the Rosemark team (\[SENSITIVE CONTENT HIDDEN\]) was my rock! He trained my team and was so patient and helpful! The scheduling was so different from what we had before and we though it would be so complicated to make a switch but with the ongoing training we were provided it was so easy! Cons A couple of things... that's it. When the office staff sends a message to the caregiver: the caregiver responds, the office staff can see the response but we can not see the original message sent. This is very confusing and causes more work if we are not logged in. We really need to see the original message that was sent out when the response to that message comes to us. Also... I would love to see some sort of "read"receipt when the caregiver reads a message. Review Source Response from Shoshana Technologies April 5, 2021 Melanie, Thank you for the lovely review, We're glad that your transition was a positive one. The interaction between your team and our own is the key to making that work. I will pass on your suggestions to the team, they are great suggestions. Again thank you for your kind words. DP Dave P. Chief Visionary Officer Health, Wellness and Fitness Used the software for: 2+ years ### "Stop searching! Best option available." November 21, 2019 5.0 Has allowed my business to prosper over the years since i know where all the vital information is located. Easy telephony system for staff. Accurate record keeping for both billing and payroll. Will customize reports as needed for better measures and management of key performance indicators. Pros Have been using The Rosemark System for 10+ years. It is the backbone of my business. Stores all vital details of clients and staff. Extremely user friendly. Great customer support. Have recommended to many owners in the field. Really nice people too. Cons Absolutely nothing. Every concern has been addressed instantly. Reason for choosing Rosemark Reputation, ease of starting service and availability of senior leadership to answer my questions Plus personalized training for me and my staff, still on-going as needed. Review Source Response from Shoshana Technologies May 21, 2020 Dave, thank you for the review. We have really appreciated your opinions and suggestions over the years. It has helped us to build better software. Thank you for being such a great partner. TT Tami T. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great Product and Easy to Use" March 22, 2021 5.0 Our overall experience with Rosemark has been great. It keep up with all my individuals and their services and the staff that service them. It allows them to clock in and out and it has GPS tracking. This is the best feature. Pros I like the fact that my staff can clock in and out and there is GPS tracking attached. Cons For what our agency need it to do there are no features that I can think of that would help us anymore. Reason for choosing Rosemark There were no alternatives. This was our first electronic product and we figured if we did not like it we could choose another one. We are still using Rosemark. It does what we need it to do. Review Source Response from Shoshana Technologies April 27, 2021 Tami, we are so happy that you are pleased with Rosemark. Yes, the GPS tracking is so helpful to agencies that are growing. This enables the agency to get crystal clear information in real time! Thank you again for your kind words. JB Joyce B. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Survey for Rosemark" March 19, 2021 5.0 As I said from above, I am extremely happy with Rosemark software and the entire staff. In the past when the staff traveled to our area, they would call and we would meet them for dinner and chat time. We love the customer service that they give. Everyone on staff is awesome. Pros I did not choose Rosemark. When I started with Visiting Angels 6 and 1/2 years ago, it is the software I was trained on. I love the ease in learning it. I love the entire staff at Rosemark. Anytime and every time I call with a problem or issue I am treated like family. Cons There is nothing I have an issue with. I am very happy with this software. Review Source Response from Shoshana Technologies April 27, 2021 Joyce, Thank you for your kind words in this review. I have to mention that you have been a great team member and are an asset to your agency as office manager extraordinaire! We are so happy to be of help to you. Thank you, for your continuing support. JK Jeff K. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Scheduler" November 26, 2019 4.0 Overall the system is good and easy to navigate as long as you use the functions consistently. Sometimes I find if I don't do something regularly I forget all the steps to get this accomplished. I am speaking to the parameters that need to be put in place to work with EDI files or QuickBooks. Pros My favorite feature of the software is the mapping tool. When I need to find a caregiver that is close to client it is extremely useful. Cons Me and everyone else in this office do not like how Norton gets in the way of us updating the software whenever it is required. Reason for choosing Rosemark Price and customer service Review Source Response from Shoshana Technologies May 19, 2020 Jeff, so glad that you use the mapping tool. Many don't get the power of it when helping to organize a great schedule. Thank you for your review and input! SJ Shana J. Assistant Administrator Hospital & Health Care Used the software for: 2+ years ### "Keeps our schedule & billing organized. " November 22, 2019 4.0 The customer service is first class. The Rosemark system solves our scheduling and HR compliance issues. It also helps us keep in compliance with our client requirements. Pros The overall purpose of it. The pending actions feature. The messaging and online abilities for our employees (shift reminders & online schedule). Cons It is not Mac compatible. Downloading spreadsheets from Shoshana is cumbersome and not very user intuitive. The interface overall could be more seamless and more user friendly ( like a Mac :) ). Reason for choosing Rosemark No. We chose it because Tom & Linda have a band on Spotify. Review Source Response from Shoshana Technologies May 19, 2020 Shana thanks for the review and input. I hope that you are enjoying the new Report Hub. It was over due that's for sure. CS Cynthia S. Billing Specialist Hospital & Health Care Used the software for: 2+ years ### "Rosemark Scheduling System" November 21, 2019 5.0 Again, the customer service people are exceptional! Pros It is very user friendly and syncs well with my Quickbooks application. But the most important aspect is the customer service. Anytime I have a question or issue the people answering the phones are very knowledgeable and ready to help. Cons I do not like the automatic time out but understand it is for HIPAA laws and regulations. Review Source Response from Shoshana Technologies May 21, 2020 Cynthia, thank you for the review. The auto timeout timing can be adjusted. Let us know if that is something to reconsider. A tip for that, just log back in and all your work will be where you left it. Some click cancel, that will take you back to the main screen. So there are choices there depending what you want to do. PR Peter R. Founder/CEO Health, Wellness and Fitness Used the software for: 2+ years ### "SAAA BEFORE there was SAAS!" March 19, 2021 5.0 They provide THE GREATEST service and unlimited training! Pros Ease of use, upgrades, training and versatility. Cons While they don't have the bells and whistles of Clear Care, they don't misappropriate your data for their own purposes. Reason for choosing Rosemark Rosemark offers the best combination of features, price, and customer service. Review Source Response from Shoshana Technologies April 27, 2021 Peter, thank you for your honest review. We've been partners for a long time. As you know, we continue to make changes, add new features to Rosemark and keep up on what is going on in the industry. It's an interesting dance we all do to stay moderna and up to date. We thank you for your help in that regard. Your kind words mean a lot to us, again, thank you! KH Kevin H. Owner Hospital & Health Care Used the software for: 2+ years ### "Super Satisfied" March 24, 2021 5.0 Software is software. What makes the difference is customer service. \[SENSITIVE CONTENT HIDDEN\] are the best. If the software does not work for you, they will make it work for you. If they can't they will change it so it does work for your business. I have been with Shoshana for 10 years and have been 110% satisfied and would never ever think of switching companies. Pros The software is exceptionally excellent. Cons I would like to print out all invoices at one time in Rosemark, before I confirm the invoices. Review Source Response from Shoshana Technologies March 31, 2021 Kevin, Rosemark can do for you. Yay! so let us help you or even better, let your billing person get to know how to do that. We'll teach her. Happy to help. P.S. Thank you for the great review!! ML Mary L. Operations Supervisor Hospital & Health Care Used the software for: 2+ years ### "Outstanding scheduling software!" November 21, 2019 5.0 Pros The software is very easy to use and clearly lets you know about shifts that are open, assigned, etc. It lets you track call outs and tardies, as well. The support team at Shoshana is absolutely excellent, very responsive, and will walk you through any challenges! Cons It would be great to be able to create more reports using Rosemark, such as client schedules for a months time or caregiver schedules. Review Source Response from Shoshana Technologies May 21, 2020 Mary, thank you for the review. I would be interested in fining out how you like the newly released Report Hub. Most likely it has the reports that you have been looking for. MV Meagan V. Office manager Hospital & Health Care Used the software for: 2+ years ### "Easy to use" March 24, 2021 5.0 Pros Scheduling is easy to do and easy to manage. I love that I can access it from home, which makes last-minute scheduling changes a breeze. Payroll reports are easy to read and understand. Cons I wish you could delete client accounts easier. It would be nice to be able to make scheduling changes from a smart phone. Review Source Response from Shoshana Technologies April 23, 2021 Melanie, Thank you for leaving a kind review. I have good news for you, you can put the web version on your phone and change schedules there. Contact support@shoshana.com for help with that!! JP Jennifer P. Owner Hospital & Health Care Used the software for: 2+ years ### "A scheduling system that sets you up for success!" November 21, 2019 5.0 Pros Easy to use, great features, compatible with other software Cons The new feature which locks you out of the system after a certain period of inactivity forcing you to have to enter your password again Reason for choosing Rosemark Great customer care. \[SENSITIVE CONTENT HIDDEN\] are beyond exceptional! Review Source Response from Shoshana Technologies May 22, 2020 Jennifer, Thank you so much for the review. We appreciate giving our customer care managers a shout out. They know Rosemark, home care and really really love to help! Thank you! TS Tom S. HR Admin./ Co-owner Health, Wellness and Fitness Used the software for: 2+ years ### "OK" March 22, 2021 4.0 Generally good, but many needed changes have yet to be made Pros GPS location clock-in of employees, able to connect QB for invoicing Cons Can't configure holiday pay or overtime billing as needed Review Source Response from Shoshana Technologies April 23, 2021 Thank you for taking the time to review Rosemark Tom. We would like to understand more about what you mean about Holiday pay and overtime billing since Rosemark has controls for both of those things. Let's talk please contact customer care to discuss this matter. TM Tina M. RN, Director Hospital & Health Care Used the software for: 2+ years ### "Rosemark Excellent Survey" March 30, 2021 5.0 Excellent and reliable Pros It is very intuitive and easy learn. Excellent videos and support. Cons Wish we could have our custom documents, i.e. nursing assessment. Reason for choosing Rosemark Best suited for our business model. Review Source Response from Shoshana Technologies April 5, 2021 Tina, thank you for your review. We are so happy for your longtime patronage. The customer care team will reach out to you regarding those custom documents. We'll get them set up for you. BC Brooke C. Director Hospital & Health Care Used the software for: 2+ years ### "Customer Service is Key" November 26, 2019 5.0 Pros I find it easy to use and when I have a question I know the customer service will always be friendly Cons There are a couple minor suggestions I have made such as being able to have more sorting options when on certain screens Review Source Response from Shoshana Technologies May 19, 2020 Brooke, thank you for the review and for the feature suggestions that you have given us over the years. Happy to help! Similar Products Featured ## Related categories [Home Health Care](https://www.capterra.com/home-health-care-software/)[Home Care](https://www.capterra.com/home-care-software/)