# Page 3 | Rosemark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Rosemark the right Home Health Care solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115628/The-Rosemark-System/reviews --- Rosemark 4.7 (95) [View alternatives](https://www.capterra.com/p/115628/The-Rosemark-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Rosemark ## Showing most helpful reviews Showing 51-75 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use SF Stephanie F. Office Manager Medical Practice Used the software for: 2+ years ### "Rosemark Rocks" November 21, 2019 4.0 Very good experience with customer service Pros Ease of use, help readily available, features needed for homecare scheduling Cons Too many options for me to know them all. I would like periodic "learning sessions" on particular features. Alternatives considered [Generations Homecare System](https://www.capterra.com/p/26508/Generations/) Reason for choosing Rosemark Ease of use, functions we needed. Review Source Response from Shoshana Technologies May 22, 2020 Stephanie, thank you for the review. I hope you have taken advantage of the training webinars, and videos to get help learning more about Rosemark. You are right, there is a lot, Rosemark is a very robust system but we really want you to know all of the pieces that would be helpful to your agency. Please continue to get help from our customer care managers. Thanks for the input it is really helpful. MV Michael V. Assistant Manager Hospital & Health Care Used the software for: 2+ years ### "Great customer service!" November 22, 2019 5.0 We've used Rosemark for 10 years. That's a testament to how well we like. We've never really had a reason to look at alternatives. Pros Frequent software updates. Easy to use. Can be accessed remotely. Fast and attentive customer service. Good value. Cons Automatic logout after inactivity. If you don't update, eventually it will force you to, which inevitably happens at the worst possible time. Some of the features are not very intuitive. The UI could use a refresh. Review Source Response from Shoshana Technologies May 19, 2020 Michael, Thank you for the review and input. The timing out is all about HIPAA. Luckily when you go back in you are right back to where you had finished off, (make sure you don't click cancel just log back in) not losing work that you were in the middle of. Also, you have some choice as to how much inactivity time will trigger the need to log in again. Contact customer care for that. GB Gary B. Managing Partner Hospital & Health Care Used the software for: 2+ years ### "Awesome Scheduling Software " November 21, 2019 5.0 None at this time. Pros Rosemark is a very versatile and vital part of our company. It provides a wide variety of scheduling, administrative, and business functions. Without it, I could not run my business. Additionally, their customer support and training is unparalleled in the industry. I highly recommend using Rosemark for any home health business. Cons I do not have any issues with the software. IfI do have a problem, a quick phone call to their customer support team usually solves the problem. Review Source Response from Shoshana Technologies May 23, 2020 Gary, thank you so much for the review. We notice that you are a user who takes advantage of all of the parts of Rosemark that can help your agency with the day to day and to help you grow. Thank you for your comments, much appreciated! AL Angela L. Owner Hospital & Health Care Used the software for: 2+ years ### "Good for small business" November 22, 2019 5.0 Pros Rosemark is easy to use and understand. Admitting a new client or staff is easy to do, understand. Cons I don't have any cons except while we are on a deadline for the EVV system, its taking a Long time to get this set up for my agency. I am scared I wont have time to do training and make sure my claims get paid correctly or just paid period. I keep getting a response that IT is working on it and it will be done by Jan 1, 2020 and that not good enough since I need to do training before Jan 1, 2020. Review Source Response from Shoshana Technologies May 19, 2020 Angie, Since this review, as you know, the Indiana EVV requirements deadline has been moved to 1/1/21. We are working to make sure you will be set by your deadline. Thank you for posting. DD Debbie D. Owner Hospital & Health Care Used the software for: 2+ years ### "VA review" November 27, 2019 5.0 We are not having any problems. If we have questions or want to know how to do something, we call their office and they will walk us thru and explain everything immediately. Pros Easy to use and train other employees on Cons Overtime calculations. Wish it would calculate caregivers overtime on each specific client's billing without adding overtime from other clients that the caregiver also worked at. Reason for choosing Rosemark Spoke to owner, (sensitive content hidden). Very nice and helpful. Trusted that he would work with us well and he has Review Source Response from Shoshana Technologies May 19, 2020 Debbie, thank you so much for the review. that overtime question is a tough one if I understand it correctly. Please talk to one of the customer care managers to explore a way to handle that. cM cindy M. Operations Specialist Health, Wellness and Fitness Used the software for: 2+ years ### "Rosemark Scheduling System" November 29, 2019 5.0 \-I can easily work on a Clients schedules, see any needed information in Completed Actions and schedule follow ups. -I can easily add new caregivers and keep track of their credentials. -I like that they do frequent updates that seem to be based on client feedback. Pros If I call Rosemark with a question, I am always able to get through to a live person who helps me with my problem. Cons I have not found anything that I do not like. Review Source Response from Shoshana Technologies May 19, 2020 Cindy, we really appreciate your feedback so thank you for the review. We love to build stuff to help our customers thank you for your suggestions. LL Lori L. Scheduler/admin assisitant Hospital & Health Care Used the software for: 2+ years ### "Great software" December 5, 2019 5.0 Solves the problem of care givers clocking in or out from a client's house in the driveway or after they leave. Rosemark has a GPS feature. it has solved a lot of problems we have having employees that are out in the field and not in the actual office Pros Ease of use. We use this daily to schedule caregivers. they keep up to date on the latest technology. they have webinars often to show what's new. overall a great system with great customer service! Cons Can't think of anything that would be a downfall.. Review Source Response from Shoshana Technologies December 12, 2019 Lori, Thank you for your feedback. I like to think that we share similar values as you all at Christian Home Care in Toledo, Oh. We are proud of our team here at Shoshana Technologies.If you think of any other way we can help please give us a call. MS Melissa S. RN Hospital & Health Care Used the software for: 2+ years ### "Happy with our services" March 19, 2021 4.0 Pros The software is easy to use. Customer Service is always available and helpful Cons Getting updates and not knowing what they are. Review Source Response from Shoshana Technologies April 27, 2021 Melissa, Thank you for your kind review. I hope you are on our newsletter mailing list because we always let our users know what the updates are if they are user facing. We do many improvements on the backend that help with speed of use, etc. So, we are making changes to Rosemark every two weeks to improve the user experience and user interface based on many criteria. It is important to do your updates every couple of months though so you are always up to date. Please let customer care know if you are not getting the newsletter. Again, thank you for taking the time to review your experience with Rosemark and our team! BG Brian G. Owner/ Director Hospital & Health Care Used the software for: 2+ years ### "Absolutely crucial to our business + great customer support" November 26, 2019 5.0 Overall experience is great with Shoshana the program, but it is over the top in terms of customer service. Their team answers the phone and is always very knowledgeable and eager to help us with our issues. They have also helped me generate various year end reports that saved me countless hours of time fumbling around doing it myself. Pros Ease of use. I also like the fact that new features are added pretty regularly. Cons Sometimes the great new features that get added take me a minute to figure out how to use them. Review Source Response from Shoshana Technologies May 19, 2020 Brian, Thank you for the review and input. I hope you are like the new Report Hub, check in your reports menu to see the new tool. We really appreciate our partnership over the years. Thank you again! LE LESLEE E. Owner, Director Health, Wellness and Fitness Used the software for: 2+ years ### "Best Customer Service" April 4, 2021 5.0 I have been using Rosemark exclusively for 15 years. Over the years as the marketplace has changed, Rosemark has adapted new technologies before I knew I needed them. Pros Softwear is user friendly and support could not be better. It integrates easily with other apps and can be customized to suit my individual needs. Cons I don't think there are any features that are missing or coul be improve at this time. I don't find aspects of the softwear that are difficult to use. Review Source Response from Shoshana Technologies April 13, 2021 Leslee, We are happy to help. It has been a long, great relationship we have had. We love building the things that help our customers say ahead of the curve! Thank you for your kind words. RR Rosemarie R. President Hospital & Health Care Used the software for: 2+ years ### "Home care agency using it for data purposes mainly" December 6, 2019 4.0 I have been very happy with the overall system and the support and help that I get from the team. It has helped me streamline the business and it also is helping me with EVV. Pros The support that I have gotten from the team! They are always trying to improve. Cons It does not do bimonthly on some reports and EVV that I need. There are work around a but I'm hoping they adjust for this soon Reason for choosing Rosemark Price primarily. I don't use many of the features it has but I Like being automated. Review Source Response from Shoshana Technologies May 18, 2020 Hello Ro, thank you for the great review. I see that you are using the caregiver mobile app to handle the issues that you mentioned. Thank you for your input over the years. ML Mary L. Marketing Executive Hospital & Health Care Used the software for: 2+ years ### "Rosemark review" March 25, 2021 4.0 It has been a positive experience Pros The breath of the product. It includes the components needed, scheduling, CRM and billing Cons Reporting - the reporting is dependent upon the end user being able to use excel - this is not always the case in a small office. Review Source Response from Shoshana Technologies April 2, 2021 Mary, thank you for your review. I hope you like our report hub making it possible to get more reports without having to export them to Excel. We have plans that more and more reports are available through this great tool. Please let our Customer Care Team know what reports would make your life easier. Your marketing work is so important for your agency, let's work together to make it easier for you. MS Marcy S. Director of Operations Hospital & Health Care Used the software for: 2+ years ### "Easy to use product with awesome support team." March 24, 2021 5.0 Pros This software makes it easy to schedule our caregivers, keep track of our clients shifts, track caregiver log in and log out, and for the caregivers to check their schedules and read about the clients they are scheduled with. Customer support is great when we have issues. Software is very user friendly. Cons I honestly cannot think of anything! This software has proven to be a great tool in managing my tasks. Review Source Response from Shoshana Technologies April 23, 2021 Marcy, Thank you for your very kind review. You mentioned so much in a few words. We are happy to help anytime but it looks like you have it pretty well handled. Thank you again!! PG Peter G. Business Manager Hospital & Health Care Used the software for: 2+ years ### "Long-Term User of Rosemark Software" November 21, 2019 5.0 I researched home care software before selecting Rosemark. It is a great value for the options and features it includes. We have real-time visibility of staff and client schedules and care plans with this Cloud solution. It does a great job integrating the features we use. I highly recommend this software to home care agencies to manage their operations. Pros Ease of use Very tight coding - seamless integration No bells and whistles - it just works! Very reliable Cons Very content with the software. No concerns about it. Review Source Response from Shoshana Technologies May 21, 2020 Thank you for the review and input. We really appreciate your willingness to discuss concerns. LS Linda S. Owner Hospital & Health Care Used the software for: 2+ years ### "Review" November 21, 2019 5.0 The staff is great when we have a problem, which is not often. Very responsive. Pros Easy to learn. Pricing. Features met our needs well. Cons GPS or lack of WiFi gets in the way of clock ins/outs sometimes. Some limitations for client use. Reason for choosing Rosemark Pricing and ease of use. Clients like it as well. Review Source Response from Shoshana Technologies May 22, 2020 Linda, most agencies will switch their caregivers to using telephony when running into GPS or WIFI problems but the technology is improving as we speak. Do hesitate to reach out, we may be able to come up with solutions that you may not have thought of. Thanks for a great partnership over the years! KD Karen D. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Rosmark " March 29, 2021 4.0 We have had a very good experience. Great customer service. Very little, if any functional issues. Pros It was more cost effective. We are a small business and they offered what was suitable to our company. Cons No client forms available to auto- fill. Reason for choosing Rosemark yes. Review Source Response from Shoshana Technologies April 19, 2021 Karen, Thank you for your kind words. We love taking good care of our customers whether you are a small agency or large. I would talk to customer care about the forms issue, depending on your needs there we may be able to help you. Thanks for the shout out to our customer care department! MM Michelle M. President Hospital & Health Care Used the software for: 2+ years ### "Rosemark" December 5, 2019 5.0 Exceptional. It tracked everything necessary in our business and was user friendly. Pros The software is very easy to use and has many features that are useful in the home care industry. Also, the customer service is amazing! Cons It would be helpful if they had similar features on the web (and for a Mac) that you can do on a desktop. Reason for choosing Rosemark Price and usability Review Source Response from Shoshana Technologies December 12, 2019 Michelle, Thank you for your kind review. We are making more and more available on a mac. We appreciate your encouragement! Best, Linda CC Cindy C. Owner Hospital & Health Care Used the software for: 2+ years ### "Rosemark" April 2, 2021 5.0 We’ve been extremely happy with Rosemark since we opened almost 8 years ago. Our caregivers have been able to easily be trained to sign in & out and find their schedules. Pros Great customer relations- help us any time we ask. Cons It has been difficult to update- our anti virus cause problems. Reason for choosing Rosemark They were cheerful, willing to help us learn and we liked them! Review Source Response from Shoshana Technologies April 13, 2021 Cindy, Thank you for your kind words. You are cheerful too! We love having customers like you, conscientious and fun!! DR Delores R. Human Resource Manager Hospital & Health Care Used the software for: 2+ years ### "good" March 24, 2021 4.0 good Pros quick to use and find what you need and what / who you are looking for in the system Cons not very confidentially friendly. I think when you are using people social security and DOB this software should have protection not everyone should have access unless otherwise noted. Review Source Response from Shoshana Technologies April 23, 2021 Delores, thank you for the kind words. I would suggest that you speak with a staff administrator of Rosemark to change authorization access to remedy that issue for you. ES Eileen S. Marketing Hospital & Health Care Used the software for: 2+ years ### "Rosemark Review" November 21, 2019 5.0 Pros I find the Rosemark to be very user friendly. The training and customer support are great. \[Sensitive content hidden\] is always very helpful and patient. Cons I wish the help search was a little more informative, especially when wanting to run specific reports. Review Source Response from Shoshana Technologies May 22, 2020 Eileen, I hope you are enjoying the Report Hub. We had it in mind for agency staff just like you. Thank you for the input! MB Mark B. President Health, Wellness and Fitness Used the software for: 2+ years ### "Great Support" November 21, 2019 5.0 Could not do our job without a scheduling system. Pros Love the support. And always get someone when we need them. Cons Sometime doesn't match up with our service model. Reason for choosing Rosemark We started with them and they have never given us a reason to leave. Review Source Response from Shoshana Technologies May 21, 2020 Mark, thank you for the review. We really appreciate having you on the Customer Advisory Group meetings that we have monthly. You input is invaluable!! DG David G. President Hospital & Health Care Used the software for: 2+ years ### "Love Rosemark!" November 21, 2019 5.0 Pros We have used Rosemark for almost 5 years! They have great customer service and user friendly scheduling system! Cons Updates for multiple schedulers would help such a s having their own access to just the clients they schedule Review Source Response from Shoshana Technologies May 23, 2020 David, we appreciate your review and especially your partnership over the years. Thank you for your input, we are working on your suggestion. AP Anna P. Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Rosemark review" November 22, 2019 5.0 Excellent experience using Rosemark on the computer and on the phone app. Pros Easy to use. If I need assistance, it is just a phone call away. Cons Nothing We enjoy using this product daily. Reason for choosing Rosemark Easy to use. Easy to teach other co-workers. Review Source Response from Shoshana Technologies May 19, 2020 Anna thank you for the short, but sweet review. We are happy that you like Rosemark and happy to have been serving you for so many years. CB Carla B. CEO/Owner Hospital & Health Care Used the software for: 6-12 months ### "Use of Rosemark" April 3, 2021 5.0 I really enjoy using the system makes tracking caregiver time easy esp for payroll. \[SENSITIVE CONTENT HIDDEN\] has been awesome thru the whole process with addition to the cx service staff when you call in. Pros Customer service is always so easy to work it. They seem to always have a few different option to complete the task at hand. Cons No complaints on our end that wasn’t easily figured out by \[SENSITIVE CONTENT HIDDEN\]. Reason for choosing Rosemark N/a Review Source Response from Shoshana Technologies April 13, 2021 Carla, It's great to see that using scheduling along with EVV is working for you. The two processes work together to enable a seamless payroll workflow, as you have discovered. We truly appreciate your kind words. LI Lynne I. HR Director Hospital & Health Care Used the software for: 2+ years ### "An Amazing Company" March 24, 2021 5.0 The support factor is amazing - no fear! Pros Ease of use with lots and lots of support Cons There are no CONS - great software for the Home Care Industry Review Source Response from Shoshana Technologies April 20, 2021 Geez Lynne! Thank you for kind, enthusiastic words in describing our software and our people. We are so glad that you are happy and we are looking forward to many more years of mutual growth! Thank you!! Similar Products Featured ## Related categories [Home Health Care](https://www.capterra.com/home-health-care-software/)[Home Care](https://www.capterra.com/home-care-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.