# Page 4 | Rosemark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Rosemark the right Home Health Care solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115628/The-Rosemark-System/reviews --- Rosemark 4.7 (95) [View alternatives](https://www.capterra.com/p/115628/The-Rosemark-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Rosemark ## Showing most helpful reviews Showing 76-95 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use jJ jerry J. vice president Hospital & Health Care Used the software for: 2+ years ### "does the job" March 29, 2021 4.0 overall it is a good product Pros easy set up and connecting evv calls to clients. Cons change in schedules is more difficult than before. Review Source Response from Shoshana Technologies April 19, 2021 Jerry, Thank you for the kind review. I'd like to find out what has changed for you that scheduling has become more difficult. I will have one of the team reach out and see what we can do to make your life easier. MJ Mona J. RN Hospital & Health Care Used the software for: 1-2 years ### "My Review" March 29, 2021 5.0 I am so grateful for the excellent customer service. Whenever I call for help, I am treated kindly and respectfully. I get the help I need without feeling rushed or made to feel ignorant if I have called needing help with the same thing. Pros It captures all the necessary places to put information for clients. Cons Because I am not a savy tech person sone features do not seem user friendly and flow well. To an average person the way information is put into or attempting to set up a new client can be confusing. Review Source Response from Shoshana Technologies April 19, 2021 Mona, thank you for your shout out of praise for our customer care team. We know that many people are not tech savvy or think in the same workflow that a software might be developed and that is exactly why we have invested in our customer care team and our training tools. We are so glad that you take advantage of the help as you need it. So many people do not take the time to get help when they need even if it is available to them. Kudos to you and thank you for your kind words. MS Mariesa S. CEO Hospital & Health Care Used the software for: 2+ years ### "Thankfully Blessed" May 17, 2016 5.0 Pros Rosemark is user friendly. Staff support is wonderful. Webinars training are available to all. Love that I am supporting a Michigan Company that is based in Ann Arbor. GPS is an awesome help for caregivers to find where the client is at and the Family Portal is available so families can see their schedules. The program reduces the amount of calls and text messaging from clients and staff. All of our scheduling downloads into QuickBooks for invoicing. As our staff checks in and out their schedule is being verified for payroll. Cons The company is expanding it's software to meet customer needs and competition. They are listening to what the customers needs are and applying it to their program and adding extra features yearly. Review Source Response from Shoshana Technologies May 26, 2020 Mariesa, thank you so much for the great review! We appreciate your business and continued support as we work to grow both yours, and our own business! DH Dawn H. Supervisor Hospital & Health Care Used the software for: 2+ years ### "Software review" November 21, 2019 4.0 Pros Software is easy to learn, easy to add and change shifts Cons that I cannot pull a report myself as to who added, deleted or revised a shift Review Source Response from Shoshana Technologies May 21, 2020 Dawn, Than you for your review. You can have that information requested through our customer care. New user log coming soon! KJ Kristy J. Office Manager Hospital & Health Care Used the software for: 6-12 months ### "First Time User" March 24, 2021 5.0 Customers Service is Phenomenal Pros Ease of Use and easily accessible from many devices. Cons Trying to teach to others how to use it was very trying. Did not like that I couldn't use it on my Apple Computer without downloading Parallels. Review Source Response from Shoshana Technologies April 20, 2021 Kristy, Thank you for the shout out to the customer care team. I hope you continue to reach out to them as you learn more and more about how Rosemark might help with the operations that you encounter on a dato day basis. Have you tried the Rosemark's web application on your Apple Computer? It might be just the thing that you need. Thank you for your kindhearted comments! KT Kathy T. Owner Hospital & Health Care Used the software for: 6-12 months ### "Superior Customer Service" March 30, 2021 5.0 Our experience has always been professional, reliable, and awesome work with their team. Pros We have been with Rosemark since 2010. The support is top notch, always available if needed. Their knowledge of our business and needs always come first. Cons We have been very pleased with everything. Updates are done to help with our needs. We have no complaints. Review Source Response from Shoshana Technologies April 5, 2021 Kathy, thank you for the lovely review. Our team always loves to help you and your team with any questions you may have. We look forward to our continuing connection through our Rosemark Software. RN Rachel N. Owner Hospital & Health Care Used the software for: 1-2 years ### "I love Rosemark" March 29, 2021 5.0 Rosemark tech department respond very quickly to messages. The dept is very helpful, very polite, and very positive and willing to help. Pros I feel like the software is user friendly. It is very easy to set up. Cons I don't have any real cons. I really have an easy time using the product. Review Source Response from Shoshana Technologies April 14, 2021 Rachel, Thank you for your kind words. We are happy to help as you grow your agency! CG Charlene G. Associate Health, Wellness and Fitness Used the software for: 1-2 years ### "I love it!" November 26, 2019 5.0 Learning about inter viewing, and health care assistants in general. Pros I was always very comfortable finding my way around. Going into detail was fun, I was never lost. Cons That I could not use it on my phone as well as my computer. Review Source Response from Shoshana Technologies May 19, 2020 Charlene, thank you for the review. We are happy to help with the home care scheduling part of your job. BS Bonnie S. Owner Public Safety Used the software for: 2+ years ### "A Company to grow with" March 10, 2015 5.0 Pros We started with Rosemark when we opened our Private Duty Agency in 2009. We were not experienced in working with scheduling software. Over the last 6 years, we have put many of the aspects of Rosemark's to work. As our Agency has grown our needs have changed. I am always pleasantly surprised to find that Rosemark has an exceptional support staff the understands the art of listening to their clients and taking the time to assist us. We are very happy clients and recommend you to try Rosemark. Cons I have no complaints with Rosemark or their software. I recommend that you call them for an online tour. Review Source Response from Shoshana Technologies May 19, 2020 Bonnie, thank you for the wonderful review! We appreciate your business and support throughout the years. SS Susan S. CEO Hospital & Health Care Used the software for: 6-12 months ### "Great support personnel " March 27, 2021 5.0 Great Pros It’s easy to navigate. Ability to change and cancel shifts . The colorful legend. Cons Possibly more details for data entry on the app Reason for choosing Rosemark I liked the company and the staff . I like that they started out small like myself. Review Source Response from Shoshana Technologies April 20, 2021 Susan, Thank you for recognizing our great customer care department. As you know they are smart and really care about helping you to get the most out of Rosemark. Thank you for the kind words and YAY! to your agency growth!! KB Katrina B. Administrator, RN BSN Hospital & Health Care Used the software for: Less than 6 months ### "Review of Rosemark" December 6, 2019 5.0 Able to generate better reports. However, again unable to document a no show and insert another caregiver in the spot with ease. Pros The simplicity of clocking I nand out and paperless documenting system. Cons Google maps. Unable to document a no show and easily schedule another caregiver to take over the shift. Review Source Response from Shoshana Technologies May 19, 2020 Katrina it is possible to document a no show and you can get nifty reports to see who is not showing up for work when they are supposed to. This will give you the ability to see who is a repeat offender. Click the possibly available button to see who might be able to fill that shift, send them a shift offer and potentially get an acceptance withing seconds. Hope this helps. Please let customer care know that you need help with this if you haven't gotten help already. TS Thomas S. Owner Hospital & Health Care Used the software for: Less than 6 months ### "My Rosemark" March 24, 2021 4.0 I wish you could get past the HIPPA requirement for logging out every so often. It is frustrating to say the least. The program is useful and marries well with Quickbooks. Pros I like the caregiver tracking. Customer access to the schedule. Cons Navigating prospects...I would like to have more of a database manager to close prospects. The caregiver funcitionality is good. Reason for choosing Rosemark familiarity with the software. Review Source Response from Shoshana Technologies April 20, 2021 Hey Tom, Thank you for your appreciation for Rosemark. Let's talk more about what you would like Rosemark to be able to do around prospects. Either we have the tools and you just need help using them or maybe you have ideas on how to improve what we have. Both are worth the conversation. Congratulations on growing your own business! CC Caryn C. Public Safety Used the software for: ### "Trusted partner" January 12, 2015 5.0 Pros We have been working with Rosemark since we started our business in 2004. Rosemark has helped us to grow tremendously over the past 10 years. Today, we schedule over 2,000 hours a week. Rosemark continues to make improvements and listen to suggestions to help us run more efficiently. Rosemark has become a trusted business partner who continues to provide outstanding customer service and support. They are always available when we need them and answer our questions on a timely basis. Rosemark's onsite consultants recently made a scheduled visit to our office. They helped our staff to better understand new ways to use Rosemark. The onsite consultants gained a better understanding of how we operate and utilize their system on a daily basis. The relationship we started with Rosemark 10 years ago has proven to be a very good decision. Cons I have no issues or complaints with this product/vendor. Review Source Response from Shoshana Technologies May 19, 2020 Hello Caryn, thank you for the great review! We appreciate all the helpful and trusted input you've given us over the years! DM Darlene M. Payroll & Billing Hospital & Health Care Used the software for: 1-2 years ### "Neutral " March 19, 2021 4.0 It's a learning process !! Pros Easy to pull information together for billing & payroll. Cons Reports for specific areas aren't where you would expect them to be. Review Source Response from Shoshana Technologies April 5, 2021 Darlene, We are sorry that your experience with Rosemark has not been stellar. It is our aim to provide you with the best support so that you don't feel the "meh" when doing your work at your agency. We will reach out to see how we can improve your experience. Thank you for your review. CP Christina P. Director Hospital & Health Care Used the software for: Less than 6 months ### "Awesome Service Overall" November 21, 2019 5.0 Pros Being able to call anytime when I need help. Great customer service and user friendly software. Cons I believe that once a person has so many user that they should have a fixed rate rather than the .10 per call can become very expensive over time. Reason for choosing Rosemark Highly recommended Review Source Response from Shoshana Technologies May 23, 2020 Christina, Thank you for the review. We appreciate your comments as well. AS Ann S. Director Used the software for: ### "Easy to use, Saves me time, Great Support!" April 12, 2016 5.0 When I first started my business, there were so many new things that I had to learn - it was very overwhelming. From the initial demo, where Kevin Lantzy spent 2 hours on the phone with me answering all my questions to Robin Tuck, super support person, who has the patience of a saint. No question was too much, even though I may have asked it before. The support is so helpful as is the "Help" tab within the software. The Rosemark System literally takes the place of a single employee for a fraction of the cost. The system is very user friendly and each time I use it, I learn something new! Reasons I chose Rosemark in the first place - reasonable cost and the demo was excellent. Review Source Response from Shoshana Technologies May 26, 2020 Thank you for the great review! We are so happy to hear that the Rosemark System helped you and your business in so many ways. We would also have to agree that Robin is super! KC Karen C. Director of Caregivers Used the software for: ### "The Rosemark Team are True Partners" May 30, 2016 5.0 The Rosemark software system is an ideal fit for any in-home care agency business. It's user friendly and built from the agency's perspective. The team is incredibly supportive and our day-to-day contact acts as an extension of our agency and truly cares about our business. We are very satisfied with the platform and feel the team and the software have delivered on their promise. We would highly recommend their services. Review Source Response from Shoshana Technologies May 23, 2020 Karen, thank you for the review. We have been with you since the early days of your agency and have watched you grow. We really appreciate the attention that you put on your clients and caregivers to make Cottage caregivers a great place to work and a a wonderful agency to get help for the the elderly in your community. LM Larson M. Owner Used the software for: ### "Reliable, responsive, easy to use" March 30, 2016 5.0 The Rosemark software has been a great asset to our home care organization. With the desktop app as well as online access it is fast, reliable and easy-to-use. Data access is easy and users have the option of generating existing reports or exporting raw data for further analysis. The software is comprehensive and is loaded with all sorts of useful tools for both administration and caregivers. Lastly, but certainly not least, Rosemark support and customer service is outstanding. You cannot go wrong with the Rosemark software. Review Source Response from Shoshana Technologies May 26, 2020 Larson, thank you for the great review! We appreciate your feedback and hope you and your staff are happy with the new Report Hub! HJ Heidi J. VP Business Development Used the software for: ### "Very User Friendly" April 12, 2016 4.0 We are new to Rosemark and have found the system to be great overall. It is very user friendly and the one on one training with our customer care specialist has been extremely helpful and she has been very patient in answering all of our questions. The system is easy to navigate and the video tutorials that are readily available to walk you thru just about any task make it even easier. Review Source Response from Shoshana Technologies May 26, 2020 Thank you for an awesome review Heidi! We are so happy you found the system user friendly and we appreciate that you took advantage of some of our support tools! BW Brittney W. Accountant Medical Practice Used the software for: Less than 6 months ### "Rosemark" December 15, 2016 5.0 The applications to keep track of patient information, billing and scheduling, are the three things making this software successful. Billing and payroll are handled without hassle in Quickbooks. Pros The scheduling module is what makes this software. Review Source Response from Shoshana Technologies May 23, 2020 Brittany, we love hearing from the agency accountants and we really appreciate your review! You really get to see the power of the seamless Rosemark integration with Quickbooks. 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