# Page 2 | Rosemark Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Rosemark the right Home Health Care solution for you? Explore 95 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115628/The-Rosemark-System/reviews --- Rosemark 4.7 (95) [View alternatives](https://www.capterra.com/p/115628/The-Rosemark-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Rosemark ## Showing most helpful reviews Showing 26-50 of 95 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CSC Cecile Sutherland C. President Owner Hospital & Health Care Used the software for: 2+ years ### "President/Owner" August 7, 2025 5.0 Very professional team. Timely response to questions. They will continue to walk you through concerns without making you feel incompetent Pros The timely and professional response from the IT team. They go above and beyond to make sure that the company's questions/concerns have been addressed. Cons Not much. Been with them for over 13 years and have never thought about leaving them. The only issue I have had over the 13 years was with 1 employee who did not have the best customer service and patience when assisting me. Review Source Response from Shoshana Technologies November 19, 2025 Dear Cecile, Wow, thank you so much for leaving such a glowing review of our Rosemark software on Capterra! Your 5-star ratings and that perfect 10/10 recommendation score absolutely made our day. What truly resonated with our team was hearing that our Customer Success team has been there for you when you need us and that they consistently go above and beyond to help. That's precisely the kind of partnership we strive to build with every client, so knowing we've achieved that with you means everything. Thirteen years together is a tremendous milestone! We are genuinely honored that you've stuck with us all this time and never felt the need to look elsewhere. That kind of loyalty is earned, and it pushes us every day to continue delivering the exceptional service you deserve. Thank you for being such a valued partner, Cecile. We are privileged to have you. Warmly, The Rosemark Team Daniel S. CEO Individual & Family Services Used the software for: 2+ years ### "Five stars for Rosemark. " May 1, 2025 5.0 HomeJoy of Kalamazoo has been using Rosemark since 2016. We needed to upgrade our systems at that time and it was a huge upgrade. I looked into another software system which was saying they are the next best system in 2022 and found it was not as functional or easy to use. Pros They have continuously improved their system roling out the second version of their caregiver app just over a year ago. I cannot say enough about their customer service. They answer our calls and answer our questions quickly. Their email support has been equally responsive and supportive. Cons There is a learning curve for my schedulers. They must do the tutorials, because the desktop version of Rosemark is not as intuitive as the web version. The desktop version is much faster and easier to use once you have learned the process. Switched from [AdaCare](https://www.capterra.com/p/125608/AdaCare/) Improved function of careplanning and visit verification. Review Source Response from Shoshana Technologies May 5, 2025 Thank you so much for your kind review, Daniel! We appreciate your feedback as well as your continued partnership! AT Amy T. Owner Hospital & Health Care Used the software for: 2+ years ### "Highly recommended" February 21, 2025 5.0 Overall I have always been very happy with Rosemark, especially when the \[sensitive content hidden\] used to call me to ask how things were going. I thought that was a wonderful, personal touch! Pros Rosemark's customer service is spectacular! No matter what time of day it is, they answer our questions and help fix whatever bind we've found ourselves in. Cons Cost keeps rising which is frustrating. Also, there are some features that other vendors have that I wish Rosemark had. Review Source Response from Shoshana Technologies February 24, 2025 Thank you so much for your review, Amy! We know you're busy, so we truly appreciate you taking time to provide your feedback about Rosemark. SN Stephen N. Owner Hospital & Health Care Used the software for: 2+ years ### "20 years +" May 1, 2025 5.0 We have been with Rosemark for 20 years and haven't found a reason to leave them. They are always proactive and understand our homecare service, they really are great at what they do. Pros Their support for our team is amazing, they are always there for us. Their service is never down, they are super reliable. Their system is very user friendly and easy to learn. Cons I wish they had better reports with graphs and charts. Whenever I need something like that, they can get it for me quickly. sometimes it takes more time than I like to produce invoices but we do have three locations so it will likely take some time no matter what. Review Source Response from Shoshana Technologies May 5, 2025 Thank you so much for your review, Steve! We appreciate your feedback as well as your partnership! VH Vanessa H. CEO Hospital & Health Care Used the software for: 1-2 years ### "Mark of Excellence" February 20, 2025 5.0 The Best decision as a Small Business Owner, they Truly have my best interest Pros As a homecare provider, it is and was very important to have to Best Service Provider in the Industry and there comes Rosemark... Life has Never been simpler Everything that is Necessary in ONE Bundle Service Unspeakable. Always get Positive results in various situations Rosemark is there. Cons I actually have no Cons.... Unbelievable Switched from [Caretime](https://www.capterra.com/p/229462/Caretime/) After several signs of inconsistency it was inevitable to seek another provider to illuminate excessive office hours to correct many issues. Review Source Response from Shoshana Technologies February 21, 2025 Vanessa!!! Thank you so much for such an amazing review! We're so thankful you're our partner, and we look forward to working with you for many years down the road. We appreciate you! BY Bradley Y. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Excellent customer service!" February 12, 2025 5.0 Excellent! The app is helpful when we need clarification on tasks completed. Pros Awesome customer service! Streamlined app. Cons None that I can think of. The experience is very streamlined. Review Source Response from Shoshana Technologies February 17, 2025 Thank you so much for your review, Bradley! We love to hear that our Customer Success team and our app meet your expectations. Thank you for being a loyal Rosemark customer! JS Jill S. Owner Hospital & Health Care Used the software for: 2+ years ### "Flexible System for accurate Scheduling" November 26, 2019 5.0 This system provided the billing and payroll flexibility we needed at the time we converted. Since that time we have been overwhelmed by the outstanding customer support we have received. They continue to enhance the system capabilities, adding EVV capabilities, adding features related to the loss of the "Companionship Exemption" and modifications to Wage and Hour rules and regulations, providing Forms required by State and Federal insurance and benefit providers, mobile based phone applications, and electronic texting capabilities to reached our employees in fast and efficient ways. Pros This system is very flexible so that features and use can be customized to conform to the users needs. For example we use the Pending and Completed Tasks to A) monitor employee performance B) follow-up on operational tasks and C) establish weekly and other periodic accounting procedures, among other things. Also we have different types of service and can establish different pay and bill rates at a global level or down to the customer and employee level. The flexibility of the system allows each company to manage their business based on their needs and prioritites. Cons Reporting, at least the canned type is somewhat limited. You are able to export the data into other applications such as Microsoft Word and Excel and build reporting that suites your needs, however the system provided reports are limited. I believe because the system is so flexible it would be difficult to develop a lot of reporting because many of the users are using features in different ways. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Rosemark At the time, Rosemark was one of the few Web Based Scheduling Systems. Most of the systems at that time were desktop based. We believed in the long term flexibility of the web-based system. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) We worked closely with this company on 'billing in advance' interface to Quickbooks over a decade ago. Once we assisted, provided input and beta testing, when they rolled the product modifications out they increased their pricing dramatically. They failed to recognize our contributions to their product enhancement. Review Source Response from Shoshana Technologies May 19, 2020 Jill, thanks for the review. We really appreciate our partnership over the years. So many of the innovations have come out of our conversations. Thanks for the input! TM Tammi M. controller Health, Wellness and Fitness Used the software for: 6-12 months ### "A terrific move to Rosemark" April 5, 2021 4.0 Our electronic billing has been transformed through our switch to Rosemark. Before Rosemark, we sometimes had to wait months for payment from the VA, and now the VA typically pays us within ten days. Since we have been a consistent customer of our electronic biller for years, we know that the problem must have been on our software provider's end. Pros We really appreciate the following features: 1. customer service is fabulous 2. the flexibility to change rates and make adjustments to shifts 3. the ability to view invoices before sending them to QuickBooks Cons There are a few things that would be helpful to us that we cannot current do: 1. export a veteran claim by individual or by a selected batch 2. choose hours of the day for pay/bill rules (e.g., we pay OT rates for Christmas Eve and New Year's Eve from 5p-midnight) 3. a report which summarizes travel time for a selected period 4. a pop-up menu which lists caregivers who are eligible to serve a selected client that is ordered by distance from the caregiver's home address to the client's address 5. a report that would help us to determine the amount of nonbillable mileage to pay to caregivers Also, one cumbersome process is creating a CSV for a payroll export. It is a little counterintuitive and "tech-y." Reason for choosing Rosemark We chose Rosemark over other options because of our interactions with \[SENSITIVE CONTENT HIDDEN\]. She was knowledgeable, smart, innovative, and responsive, and she assured us she would walk the entire onboarding process with us personally...and then did so. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) We made the switch because of poor customer service from our previous provider which resulted in a significant payment delay from the VA and ongoing problems in posting payments into QuickBooks. Review Source Response from Shoshana Technologies April 13, 2021 Tammi, We are so glad that we were a good choice for you. Thank you for your thoughtful feedback and feature requests, we do have these upgrades on our radar. I'm glad that you were able to clarify how you have gotten big improvements in your VA (Veterans Administration) billing turnover time. I will pass on the Kudos to the Customer care team! BC Brian C. Executive management Hospital & Health Care Used the software for: 2+ years ### "Rosemark is an outstanding product for home care" October 12, 2023 5.0 We have used Rosemark for 12+ years, and have had great experience all along the way. I highly recommend Rosemark. Pros The customer service is outstanding. Calls are either answered immediately, or returned within a couple hours. Cons There is no disappointments that come to mind. No complaints. Reason for choosing Rosemark Rosemark was by far the most responsive provider I considered when looking at various scheduling softwares in the marketplace.We can be found here: https://www.7dayhomecare.com/ Review Source KL Kelly L. Owner/Director Hospital & Health Care Used the software for: 6-12 months ### "Worth the move to Rosemark!" March 23, 2021 5.0 Overall experience has been great because of top-notch customer service! (Might have been a frustrating experience without the AMAZING customer service.) Pros 1\. Customer service is NUMBER ONE!!! 2. Flexibility to make adjustments on shifts, when needed. 3. Reliability in creating CSV for payroll. 4. Once it's learned, it is incredibly useful. 5. Easily able to fill multiple shifts with a simple "highlight" and "apply". 6. The caregiver app is great for checking in/out, viewing schedule, shift offers, and client info. Cons 1\. Not very intuitive for use - more set up for a programmer. 2. Unable to breakdown travel time and print a report summary. 3. There is no cutoff for pay-bill rules in the middle of the day. 4. Cannot export veteran claims by individual veterans. 5. Cannot easily override scheduling overlaps. 6. Does not alert for travel time needed if two shifts are accidentally butted up to each other. 7. Unable to calculate non-billable mileage. 8. Not able to have secure, on-going text conversations within the app. Alternatives considered [WellSky Personal Care](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/) Reason for choosing Rosemark CUSTOMER SERVICE Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) 1\. Their customer service is TERRIBLE. 2. They charged for services they could not deliver. 3. They repeatedly lied about "looking into it" every time we called. They, in fact, most certainly did NOT. 4. I spent 1-4 hours with a customer service rep EVERY WEEK FOR A YEAR trying to iron out a HORRIBLE mistake THEY made with our Veteran export transmittal, which resulted in a yearlong struggle to recoup $60,000 in services provided by my company. Review Source Response from Shoshana Technologies April 23, 2021 Kelly, thank you for the comprehensive review. I have sent over your requests to our customer care team so they can help to show you something that will help or to make sure that it is added to our Development projects for the future. This review was very helpful, again thank you!! LA Lola A. Operations Manager Hospital & Health Care Used the software for: 2+ years ### "Review for Rosemark " November 26, 2019 5.0 Shoshanna delivers what they promise. In my opinion you don't get any better than that. Pros What I appreciate about the system itself is the ability to not only learn the system in a short amount of time but also to train other staff just as easily. Data entry is a breeze with their tab system. The pending and completed action tabs have been a very utilized tool to keep us organized and on track with deadlines and expiration dates. The scheduling system allows for organized and simple scheduling for clients whose case is either simple or complicated. Tracking in Rosemark is also exceptional. From inquiries for clients, referrals to caregivers. Shoshanna seems to understand this industry and has fashioned the software to make our jobs easier. They also have an IT team that second to none. Their courteous and knowledgeable staff has been exceptional from training to simple questions. They don't pretend to know the answers. If they don't know they say so and research until an answer is found. They have wonderful follow up. Lastly, I find that even updates have been simple to figure out and we call them less and less which makes us more independent. Cons I can honestly say I love The Rosemark system. They continually update their system by listening to the needs of their clients. There isn't anything I don't like about this software or company. Reason for choosing Rosemark Simplicity, rate and overall customer service Review Source Response from Shoshana Technologies May 19, 2020 Lola, thank you for the positive review, we really appreciate it. We are really thankful for smart business administrators like yourself that really dig into Rosemark to learn the features that are really going to help you streamline operations. Glad to help! PG Paul G. Owner Hospital & Health Care Used the software for: 2+ years ### "Unsurpassed Quality and Reliability for 10yrs +" May 7, 2015 5.0 Pros We have been using Rosemark to run our agency for 10+ years now. We first switched to Rosemark from another system because they were not very responsive to our concerns and requests. I have never worked with a software vendor that provides such good service as Shoshana does. I can always call and get help, make suggestions for improvements and brainstorm about better ways of doing things. They understand the industry because they listen to their customers so well. The software itself is very well-built. We never have downtime and we don’t have to worry about software bugs corrupting our data. While all of the systems out there cover the basics, Rosemark has some unique features that stand out. One example is their advance billing capabilities. I can bill in advance, or in arrears or both mixed together and Rosemark will automatically create line item adjustments on invoices to account for changes to the schedule. I haven’t seen anything nearly as powerful as that out in the marketplace. Prior to Rosemark, I assisted a company in developing their advance billing module when they completed it two years later they wanted to charge for using the module. Rosemark didn’t have advance billing 10 years ago either but they said it would be ready for production in 3 months. They delivered the module on time and didn’t charge for its use. Over the years Rosemark has never charged more for a new release or added functionality. The support is incredible always accessible and helpful. Training is unlimited and can be done as a webinar or individually. Other vendors have shown me their software however; they can’t compete with either the functionality or price. I’m also a member of a homecare blog and someone sought recommendations for scheduling software, the most recommended was Rosemark. Cons I would like a single step to delete a client or caregiver record. However, I understand the danger and possible nightmares that function could cause if used by accident. There is nothing I don't like about the vendor. Review Source Response from Shoshana Technologies May 19, 2020 Hello Paul, thank you for the outstanding review! We are so appreciative to have your voice in the community. You have helped Rosemark in countless ways and we thank you for your business and trusted partnership. KD Kevin D. Director of Business Operations Individual & Family Services Used the software for: 2+ years ### "Highly Recommend The Rosemark System" November 27, 2019 5.0 My overall experience with Rosemark has been very good. I like that we can track Human Resource issues and create custom credential criteria that notifies us of credential expiration. We have increased our productivity with features like this and the shift offer options. I would highly recommend the Rosemark system to other businesses. Pros The Rosemark system is highly integrated with real time changes. This makes it very easy to provide updated information to a staff in several locations, the moment it changes. This is crucial to the home care business because schedules can change multiple times a day and allowing automatic email notifications to notify people of these changes saves time and expense. I truly believe it would be very difficult to operate our business without the Rosemark system. Cons As an administrator, I would like to be able to review changes made in the systems by all users. Basically, have access to an audit trail. I believe this is something in development and will be available in the future. Other then this, I don't really have anything I like least about the software. Reason for choosing Rosemark It was highly recommended to us and we found the support services provided with the software were best in class. Our support rep \[SENSITIVE CONTENT HIDDEN\] has surpassed our expectations and she is a pleasure to work with. Review Source Response from Shoshana Technologies May 19, 2020 Kevin, Thank you for the kind review. I'm not sure if, you know who has seen this. I'll let her know how much you appreciate her help. Thanks for you feedback! BTW we are working on the feature that you wish you had in the meantime, if anything is pressing we'll get you the the information you need, just give us a call! DH Debbie H. Director/Owner Hospital & Health Care Used the software for: 2+ years ### "Customer Service is Key" November 21, 2019 5.0 We began using Rosemark 10 years ago when we were a small company. Rosemark and their outstanding team of programmers, tech supporter and owners have been an integral part of our growth. Pros The software is user friendly. The mobile applications are easy and convenient. The reporting systems interact with Word and Excel seamlessly. The notifications are accurate and can be set to multiple users. The thing that sets it apart from the others is the customer service at Rosemark. Cons When I have had issues with the software, I have called Rosemark and the problems are fixed. After 9 years of use, they have not failed once to address my concerns. Reason for choosing Rosemark At the time that we purchased, Rosemark was the only internet based product. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) We began with Rosemark and were wooed away by the fancy new features in AxisCare. We were treated poorly by their customer service team and discovered "fancy" doesn't always mean better. We returned to Rosemark who incorporated the new industry models into their system in a manner that was sustainable. Review Source Response from Shoshana Technologies May 21, 2020 Debbie, thank you for the review. Your input has been invaluable over the years its worth celebrating our great partnership! We have learned so much from you!! AM Amy M. Owner Hospital & Health Care Used the software for: 2+ years ### "Rosemark Review" November 21, 2019 5.0 I would give it 5 stars! This is the original software we started with and have not switched. We did demo several others when opening our home health business and this is by far one of the most user friendly systems and has everything you need to run your business. Also the pricing is very reasonable for everything you get. We have gotten to know the rosemark team and appreciate each and every one of them! Pros The customer service is excellent! They are very accessible and friendly. They will take the time needed to help you and resolve any issues.We have trained many staff members on the software and it is easy to use and explain. It is simple but has a lot of functionality! It has everything you need to run your business. They also take requests for features and often you can get your features implemented. The pricing scales which is really nice for a small business starting out. We have been extremely happy with the software and the team at rosemark! Cons I wish it was a little more user friendly for home health. Also I wish there was a user log. So if changes were made in rosemark you could figure out when the change occurred and who changed it would be very helpful. I have put in a feature requests for this and it is in the works! So hopefully it will be here soon. Review Source Response from Shoshana Technologies May 21, 2020 Amy, thank you for the review of the Rosemark system. We take very seriously the feature requests that you have made over the years. We are currently working all that you have mentioned. Thank you again! SB Shelley B. CEO Hospital & Health Care Used the software for: 1-2 years ### "Software Review" December 2, 2019 5.0 Scheduling has become so much more efficient since we started using the Rosemark System. We can build better schedules and communicate scheduling changes with our care giving team with the use of this software. Pros The customer support from the Rosemark Team is outstanding. No matter what questions or concerns we have, we consistently receive top rate service! We also really appreciate the integration with QuickBooks for ease of payroll and billing!The Rosemark System has saved us hours in payroll and billing efficiencies!. Cons I wish more of the reports could be sent via excel to allow for agency customization. Most reports are in Word format. Reason for choosing Rosemark The benefits, features and customer support stood out above all other options we were considering. We couldn't be more pleased with our decision. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Our previous software was not as robust as the Rosemark System. We saw the benefits the scheduling software added to the efficiency of our Agency. We were also looking for a System that would incorporate the billing and payroll complexities we were experiencing. Review Source Response from Shoshana Technologies May 19, 2020 Shelley, thank you for the review. Almost every piece of data can be exported to Excel for slicing and dicing to your hearts content. We also now have the Report Hub which gives you the ability to get many canned reports like payer sources with graphs. I hope you like, please let us know. KT Kyla T. Administrator Hospital & Health Care Used the software for: 1-2 years ### "Top notch customer service and easy navigation!" December 5, 2019 4.0 So far, our experience with Rosemark has been positive. We are able to track hours, clients, employees, pending events and line up accounting software easily. The flexibility of this system eliminates so much work when everything we need is in one place, which is exactly why it's a great match for us. Pros Scheduling is a part of our every day, every hour. When there are situations that arise and we are unable to figure out on our own, one call is all it ever takes! The customer service team is patient, knowledgeable, and always happy to help with the details we may have overlooked. The video tutorials are easily accessible, the mobile system for our caregivers is user friendly, and there is a function within this system available for nearly everything we need to help our organization run smoothly. Cons There are a few functions that I wish were accessible to users, like quick referencing individual entry time stamps. However, with all of the features this program DOES offer, this is just a minor item on my wish list that I believe may be something they are working on to introduce in the future. Reason for choosing Rosemark This system came highly recommended. Review Source Response from Shoshana Technologies May 19, 2020 Thank you Kyla for your generous comments. We are glad that you enjoy working in Rosemark. As for the suggestion, we're working on it, Thanks for you input! SW Sue W. Owner Used the software for: ### "Great software, even better customer service" March 28, 2017 5.0 When we started marketing Christian Home Care we didn't have many clients or caregivers. We were maintaining schedules in spreadsheets and in Gmail calendar, cross checking between the two. As we started to grow this became very laborious and time consuming. Errors were made. At that time we were utilizing a different telephony system based here in Ohio and we realized we needed a proper scheduling system and began to explore options , (including Rosemark and others). I had previous work experience at a software development company. I knew the myriad of issues clients experienced with the launching of a new system. I wanted something tried and true, no frills (pretty pictures and graphics are nice and cute, but were not a prerequisite). We had begun a dialogue with people at Rosemark who spent a lot of time with us exploring the system and who provided excellent support when we made the decision to start using Rosemark (RM). One thing I love are the constant improvements to the software without incurring huge additional costs or software upgrade costs. The system works for both private pay and for agencies that accept Medicare/Insurance cases. The Shoshana - Rosemark team explore various strategies to embrace new ideas like introducing telephony to an already excellent scheduling system, also the new Blog and Rosemark (online) Community. Having webinars and a training video library are also a wonderful resources, especially when we are introducing new employees to the system. Phone support has been wonderful and RM staff try to be very congenial in the midst of dealing with us when we have some stressful situations or problems. The way the software has been created it is very adaptable and allows us to tailor many aspects of the system to our own unique business needs. Any reports that we need to have that we can't create ourselves are brought to the attention of the RM staff who quickly provide the requested report. The scheduling system itself is very easy to use, intuitive and allows us to keep the pulse of our scheduling which is an absolute necessity. Scheduling is the backbone of our business along with the financial concerns and ability to two-way integrate data with QuickBooks for billing and payroll. I would say that business at Rosemark is conducted like Christian Home Care. We want to be the premier provider for our area at a price that even smaller agencies can afford. I believe that Rosemark is the Rolls Royce of Home Care Software. Pros See my review Review Source Response from Shoshana Technologies May 23, 2020 Sue, wow thank you for the great review. We appreciate your partnership over the years. It has helps us to build the things that you are talking about in the review with the confidence that it is going to be mad well, and that it will be a useful addition to Rosemark. Thank you! JC Joel C. Managing Partner Staffing and Recruiting Used the software for: 2+ years ### "Scheduling Software tailored for your Agency or Registry" November 21, 2019 5.0 Our overall experience has been wonderful, and we're so glad we chose Rosemark as a business partner for our Nurse Registry. Their software and technology is always evolving, and with the new Caregiver Mobile App we've been able to streamline our office practices and be more efficient. We've been clients for around 10 years, and we've never even considered looking at another scheduling company. Pros User-friendly, web-based with good accessibility, interfaced telephony, an Application for contract staff, and most of all a very hands on management team who interact, assist, and answer their clients' needs and requests. Cons Initially it seemed built more for employee based Agencies versus contractor nurse registries. However \[Sensitive content hidden\] and the team have been great about adding more registry focused features and or allowing us to turn off features which point to more of an employee relationship. Review Source Response from Shoshana Technologies May 22, 2020 Joel, Thank you for the review of Rosemark. We are glad that the Mobile app is working for you. It seems to be a tool that the industry has discovered was long overdue. Thank you for your input to make it easy for us to add more (nurse) registry focused features. LM Leigh-Anna M. Scheduler Individual & Family Services Used the software for: 2+ years ### "Long learning curve but does the job" December 6, 2019 4.0 Overall, I find the system adequate for our needs, though I have no other experience with another system for comparison sake. Pros I like that it is a scheduling system customized to the industry. I like that it is continually updated to reflect the needs of its users. Cons Overall, the system is not user friendly. It takes a long time to learn how to use the program even for the computer savvy. I find it is almost TOO literal and detailed which is hard to explain, but I'll try. Here's an example of the literal process I see... if I attempt to change one weekly shift time from today going forward, I have to go into the planner and unassign the caregiver going forward. Then I have to go to the schedule window, end the last schedule, remake a new shift going forward and then reassign the caregiver. It's a tedious process. Review Source Response from Shoshana Technologies December 23, 2019 Hi Leigh-Anna, Thank you for your review, we appreciate your feedback! There are a few easy ways to change on going schedules that you may have missed during training. I can give you a call and walk you through it! Best, Robin MP Marie P. Homecare Supervisor Hospital & Health Care Used the software for: 2+ years ### "Product and Service Top Notch" March 22, 2021 5.0 My overall experience has been great! When i have to call with any question or issues I am always met with professional and friendly staff who always go above and beyond to help me. That said I have had very few issues. When I presented them with a merging issue with another software they stepped up and worked hard to meet my state requirements in a timely manner. Pros What I like most about this software is the ease of use. It is easy to train new users. When you set up a client or an employee the features provided make it simple to keep track of expiring credentials. There are many reporting features to keep track of statistics and a new report hub that makes tracking simple and you are able to print out professional looking reports. Cons The only improvement would be more ways to sort, view and print information. Reason for choosing Rosemark The reason I chose Rosemark was the ease of use and cost. Review Source Response from Shoshana Technologies April 27, 2021 Marie, Thank you for your great review. How can we get other Connecticut home care agencies to see the value that we provide an agency like your? We are happy to help, again, thank you for your kind comments! AB Alisa B. Personnel director Individual & Family Services Used the software for: 2+ years ### "User review" March 24, 2021 5.0 We have had an excellent experience with rosemark. \[SENSITIVE CONTENT HIDDEN\] is always available when we need her and is super knowledgeable. Pros The ability to offer shifts to available caregivers. Customizable profiles. Mobile app clock in capabilities. Cons That it isn’t supported by MS medicaid. Review Source Response from Shoshana Technologies April 23, 2021 Alisa Thank you for the kind review. We do wish that we could help you with EVV and medicaid but Medicaid.ms.gov states "DOM implemented EVV through a state mandated external vendor model in 2017 for services provided on the E&D and ID/DD waivers. Since that time, we've learned a lot about EVV technology and made the choice to upgrade our technology before implementing additional services or populations. At this time, DOM is working with our vendor, FEI Systems, to make upgrades from our existing Medikey system to the new CareVisit platform." This system does not allow for Rosemark or other vendors to connect via an integration. This may change in the future but not anytime soon because the investment already made by the state. Again, Thank you! LD Libby D. Director Health, Wellness and Fitness Used the software for: 2+ years ### "ECHC Loves Rosemark" December 2, 2019 5.0 Huge timesaver with scheduling! Corporate loves that we can enter the information in Indiana and they can then access it is New York for invoicing! Ability to track visit logs/EVV for Medicaid Waiver compliance is easy now and puts us in compliance! Pros Ease of use when scheduling our clients and caregivers. Love the ability to customize the care plans, caregiver info etc. Helpful with adding invoicing options etc. Tracks attendance, and scheduling fluctuations. Hands down best customer service I have ever received! They have walked me through numerous challenges I had in the beginning and still have as we use more and more of the features. Cons There is a learning curve in how to use. ie splitting shifts to mark tardy. How to properly enter schedules etc to get desired results. Review Source Response from Shoshana Technologies May 19, 2020 Libby, thank you for the review. I appreciate that you went into detail about how it helps you. And being in compliance is so important. Happy to help! MP Moises P. CEO Hospital & Health Care Used the software for: 2+ years ### "Needs updating " March 22, 2021 2.0 Love the staff - the program is very limited and does not accommodate changing needs. TIME TO UPDATE THE FIELDS Pros At the time it was easy and seemed to meet our needs. Support Staff is excellent Cons Rosemark does not get updated. Simple things like multiple phone numbers and email addresses are not accommodated in the base program. when it is requested they say it is on the list to be updated, yet it never happens. I'm wondering if they are actually getting out of this field of service as it is so outdated. Reason for choosing Rosemark Customer support was the best feature. Review Source Response from Shoshana Technologies March 30, 2021 Moises, we do have those features please reach out to Robin for help. She also mentioned to me that she would love to show you how our forms feature could work for your agency, no extra charge just give us a call. We are fully committed to the home care industry as that is what we know and what we do. Happy to be of service. Linda Teaman, CEO Shoshana Technologies LM Lauren M. Director Hospital & Health Care Used the software for: 2+ years ### "Great Scheduling System" March 24, 2021 5.0 It has been great so far! I also like how helpful customer service is when we've had to call Pros Rosemark is easy to use and does what we need as far as scheduling, putting in new employees and clients. I like how easy it is to change the status of an employee or client. Cons I think there are a ton of features that we aren't using that could be of use. I have looked at the manual but time is not on our side so I haven't really looked in to it that much Review Source Response from Shoshana Technologies April 23, 2021 Thank you for the review title "Great Scheduling System". Often, people forget to mention that because they are so busy touting our customer care department (which we are very proud of too) that they forget to mention the software and how well it works. We would love to go over some of the things that you might find helpful that you are not using. Email David and he will be happy to help you with that. Again thank you for the kind review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.