# Doubleknot Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Doubleknot Software - reviews, pricing plans, popular comparisons to other Membership Management products and more.

Source: https://www.capterra.com/p/115669/Doubleknot

---

# 

 Doubleknot Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Doubleknot

## What is Doubleknot?

Doubleknot empowers nonprofits & cultural attractions to improve guest experience, boost attendance, grow memberships and increase donations. Our integrated support for online, POS and mobile sales and management assures that all attendance, membership, registration, reservation, donation and sales data is stored in a single unified database with powerful tools for reporting, analytics, communications, discounts and more.

## What is Doubleknot used for?

[Nonprofit](https://www.capterra.com/nonprofit-software/)[Membership Management](https://www.capterra.com/membership-management-software/)[Museum](https://www.capterra.com/museum-software/)

Top alternative

Featured

Overall rating

Based on 11 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$100

Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Doubleknot?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.doubleknot.com&name=Doubleknot)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Doubleknot

4.0 (11)

VS.

[4.9 (151)](https://www.capterra.com/p/140805/ToucanTech/reviews/)

Starting Price

$100

Per Month

Starting Price

$8000

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

3.9 (11)

Ease Of Use

4.8 (151)

Value For Money

4.0 (8)

Value For Money

4.8 (140)

Customer Service

3.8 (11)

Customer Service

4.9 (148)

## Doubleknot alternatives

[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Starting price

$99.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.5 (182)](https://www.capterra.com/p/118759/Aplos-Accounting/reviews/)

Starting price

$79.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.7 (92)](https://www.capterra.com/p/148555/Raklet/reviews/)

Starting price

$59.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.4 (132)](https://www.capterra.com/p/144095/Sumac/reviews/)

Starting price

$109.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/115669/Doubleknot/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Event Management

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Schedule and manage the logistics of activities and other gatherings

Member Database

3.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Add, store and access information pertaining to members

Communication Management

Manage and track all internal and external communication conducted via calls, email, text, or chat

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Donor Management

Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach

Dues Management

Track and collect membership dues

Doubleknot 15 features

Manage and track all internal and external communication conducted via calls, email, text, or chat

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Track and maintain donor relationships throughout various stages/activities including contact information and previous outreach

Track and collect membership dues

Create and send email blasts/campaigns

Schedule and manage the logistics of activities and other gatherings

Online registration for events

Software specialized for non-profit organizations

Activities related to raising money for a specific cause

Accept and process financial transactions for gift shops

Add, store and access information pertaining to members

Database of members to track personal information of individuals and families

Create, manage and track all task activities and progression

Customize, sell, and distribute tickets

Manage volunteer information and direct volunteer resources

Get Advice

We can help you find the software with the features you need.

Features

3.9 (11)

3.9

Based on 11 reviews

## Pricing

Value for money

4.0 (8)

Basic

$100.00

Per Month

Value for money

4.0 (8)

4.0

Based on 8 reviews

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

3.8 (11)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.8 (11)

3.8

Based on 11 reviews

## User reviews

Overall rating

4.0

Based on 11 reviews

Filter by rating

5(3)

4(5)

3(2)

2(1)

1(0)

Mentioned topic

Sorted by most recent

MF

Mark F.

Director

Non-Profit Organization Management

### "Trying to do everything in one package leads to mediocrity in everything "

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

3.0

3.0

Customer Service

1.0

1.0

Likelihood to Recommend

2/10

October 21, 2021

It has helped our phone to ring a little less, but so many problems it's hard to gauge whether we are saving any time/money over creating our own systems or using something else.

Pros

Appears to be a one-stop-shop: membership, store management, fundraising, event management

Cons

Support is haphazard- sometimes very quick, other times you wait weeks for a simple request. No phone, don't expect to speak directly to anyone. Does not do a great job at any of the modules, branding looks shoddy. Most training videos out of date or narrowly applicable to Scout organizations

Switched from

[ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/)

ACTIVE Network platform was discontinued

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TB

Tami B.

Communications Manager

Museums and Institutions

### "Limited flexibility, constituent management not ideal"

2.0

Overall Rating

2.0

2.0

Ease of Use

4.0

4.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

3/10

August 28, 2019

Poor. From the beginning, customer service has been lacking. When the promised trainer never showed up during the initial start up, we were in trouble.

Pros

Online purchasing and registration with customizable forms, credit card payment with updated card reader, use of ipad POS stations.

Cons

Promises not completed. Very bumpy transition, CRM tools never came through, duplicate constituents is major issue, payment method flexibility non-existent, no separation of constituent individuals vs organizations, no relationship or household feature. Back office management is difficult. Customer service and training from Doubleknot has been poor. User guides are not searchable.

Reasons for choosing Doubleknot

Seeking more robust all-inclusive software program for ticketing, memberships, event registration, donor relations, POS, inventory and more on a ipad tablet POS station. Many features promised not functional.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AU

Anonymous User

Foundation & Agency Relations Coordinator

### "A bit cluttered at times, but widely useful and streamlines operations quite well."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

July 9, 2018

Pros

Extensive and versatile enough to be used across the full team, here at a museum with a staff of 50 and annual visitation of 125k. It's great how one platform can be of use to membership, donor relations, programming, archive and collections, front-line, and much more. While it takes a bit to learn, the support is good and the software is familiar to other institutions as well, which always helps.

Cons

Internal and external language can be a bit more complex and wordy than necessary, which sometimes leads to sifting through information with staff and/or patrons. Transitioning from one platform to another is always a challenge, but Doubleknot seemed to generate many odd-looking/incomplete records on past donors, members, and constituents.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

August 1, 2018

Thanks for the review! We¿re glad to hear that Doubleknot is working for so many different departments. We¿d like to know more about the issues you¿re having with constituent records. I¿ve forwarded this to our support team; please call them at (408) 971-9120 or email Support@doubleknot.com to discuss.

MW

Michele W.

Activities Manager

Non-Profit Organization Management

### "Doubleknot does a great job managing our weekend camp reservations, summer camps, and programs!"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

3.0

3.0

Likelihood to Recommend

9/10

April 6, 2018

Shorter time to set up, can do everything I would need it to do.

Pros

Ease of use for customer, drastically shortened setup time of summer camps, lots of options to set up programs, like that all our programs and camps COULD be in one place if we were not already using another system for most of our programs.

Cons

Cannot schedule reports, do not like the way the orders look in back office, sometimes confusing to follow the transactions in an order, do not like items of same order to have their own order number. Accounting system needs work, does not work well for accrual based accounting system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 13, 2018

Thanks for the review! We're glad to know that setting up summer camp is much faster now and that Doubleknot is doing a good job with programs, summer camp registration and weekend property reservations! We'd appreciate the opportunity to work with you to see if we can resolve the issues regarding orders, transactions and especially accounting. I've forwarded your comments to our support team; please contact them at Support@doubleknot.com to discuss ways that they can be addressed.

AA

Ali A.

Director of Education

### "Workflow, efficiency, registration, & ability to analyze program data have all been improved with DK"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

April 5, 2018

Pros

We like that we are able to make changes ourselves, without too much time or trouble. The automated features (payment reminders, etc) save our staff time, and have increased the ease and efficiency at which we register programs and receive payments from our visitors. The reporting features are also hugely useful for tracking financials, scheduling staff and looking at our programming using the multiple calendar view modalities.

Cons

Our visitors sometimes report that they struggle with online registration, making payments online, or understanding how to do so. From the point of view of a registrant (who does not use the software daily like we do) the software can be wordy or confusing to users at times.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 23, 2018

Thanks for your review! We're sorry to hear that your visitors sometimes struggle with registration. Doubleknot does have dozens of custom configuration options (so you can fine-tune registrations and reservations to match your business requirements) and there may be some settings to adjust that will simplify the process for your visitors. Please contact our support department at support@doubleknot.com to review your setup and discuss ways to address this¿we definitely want signing up for your programs to be as streamlined as possible!

TR

Theresa R.

Senior Director of Property and Outdoor Program

Non-Profit Organization Management

### "works great with property reservations"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

February 7, 2018

Pros

Very user friendly. Customer forward information is helpful and reporting is easy to access. Love it for all our properties

Cons

Would like the payment side to work better with our current system to avoid additional withdrawals that are not able to be monitored

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 13, 2018

Thanks for your review! We're glad to know that Doubleknot is working so well for your property reservations. I've forwarded your comments to the support team, and we'd appreciate the opportunity to resolve your issues with payments and withdrawals. Please call or email them at Support@doubleknot.com to discuss ways that the issues can be addressed.

CW

Christine W.

Outdoor program coordinator

### "Great for data management"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

September 22, 2017

Pros

I love how easy it is to pull information from double knot to create roster and access information. I like that I am easily able to check registration numbers and waitlists. We use double knot for everything from registration for events to property reservations and it is one of the easiest programs I have used.

Cons

Sometimes it can be difficult to find a certain registration when families do not give me enough information, I wish there was a feature that would allow for close spelling or nick names to be searched ex. I am searching for someone named Amanda but they registered under Mandy.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 13, 2018

Thanks for your review! We're glad to know that Doubleknot is working so well for your program. I've forwarded your comments to the support team, and they have some suggestions about how to find registrations more easily. Please call or email them at Support@doubleknot.com for more info.

TR

Theresa R.

Senior Director of Property and Outdoor Program

Non-Profit Organization Management

### "Amazing Reservation System!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 6, 2017

Doubleknot has made our workload incredibly easy. The set up was the most time consuming part of the project, but well worth it. Works great for customer facing as well as internal. Great Purchase! Thank you!

Pros

Has everything in one space, takes care of billing

Cons

Some of the overall booking when administration needs to override specific dates that already have information

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Chris S.

### "Use it to track registrations for scouting events. "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.5

4.5

Customer Service

3.5

3.5

Likelihood to Recommend

7/10

March 2, 2015

Pros

It is flexible, and it's able to be used for a number of different events. It is easy to track and change participant information.

Cons

When there are errors, it takes quite a while to correct.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

TN

Thomas N.

### "Okay tool, has a few limitations, but the platform is user friendly"

3.5

Overall Rating

3.5

3.5

Ease of Use

2.5

2.5

Features

2.5

2.5

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

February 27, 2015

Pros

Friendly UI. Friendly to end users as well.

Cons

There are limitations to the user interface, specifically, the merging of a similar user account doesn't appear to work.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/115669/Doubleknot/reviews/)

Independent research methodology

Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

How Capterra ensures transparency

Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website.

[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)