# Practice Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Practice Pro the right Physical Therapy solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115871/PT-Practice-Pro/reviews --- Practice Pro 4.4 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Practice Pro Ease of use 4.2 Customer Service 4.3 ## Pros and Cons in Reviews Responsive and helpful support team 88% positive reviews out of 40 Most reviewers find customer support highly responsive, accessible, and effective in resolving questions and issues quickly. Kenneth W Business Administrator, 11 - 50 employees. "The support team works hard to understand your process needs and help find workflows in practice pro that work for you. " Frequent glitches and disruptions 65% negative reviews out of 31 Most users report bugs and issues, such as crashes, error messages, and unplanned downtime disrupting daily tasks. antoinette H CCS FOR HOME AND REHAB, 201 - 500 employees. "Just recently for some reason the program makes duplicate accounts by itself." Intuitive navigation for all users 83% positive reviews out of 36 Most reviewers describe ease of use as a major benefit, highlighting straightforward navigation and simple workflows. ## Showing most helpful reviews Showing 1-25 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Administrative Assistant Hospital & Health Care Used the software for: 1-2 years ### "PT Practice Pro is very thorough and easy to work with" January 23, 2018 5.0 Pros My favorite feature is being able to access multiple accounts as well as having multiple windows open at one time. It is great for a multi-tasker like myself which saves me a lot of time. Cons It was a bit hard to learn the features but once you're well trained it is easy to use and support was excellent in helping. Review Source LJ Lori J. Billing Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Pro is the way to go. " May 25, 2023 4.0 Pros Doing the billing, I feel like this system is top notch. I am able to bill for the entire week in a few clicks. I am also able to edit this after it has been run. I can see what visits have been billed under the patient screen as well as in reports. If you call customer service they will walk you through your issue. They are very patient and willing to help until the issue is resolved. Cons Under the patients insurance I wish you were able to keep track of how much they have paid towards their deductible. It is great to see how much their co-pay is for each visit but I wish we could also see the deductible like that. Or at least be able to run a report like the Medicare cap report so we know close we are to the cap. I am very happy with the customer service EXCEPT if you leave a message. Calls are rarely returned and if they are it is days later. Reason for choosing Practice Pro Overall, we thought PracticePro was more tailored to our company's needs. Review Source JR Judy R. Owner/Director Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Pro for speech therapy clinic" June 2, 2023 3.0 Overall, I am very happy with Practice Pro. It manages all necessary operations in one system. Pros I like how quick SOAP note documentation and billing is with Practice Pro. Cons Patients sometimes complain of difficulty completing the intake forms. Also the online statements ate very confusing, causing patients to have to reach out to ask questions. Review Source TA Tameka A. Billing/Office Manger Medical Practice Used the software for: 2+ years ### "Practice Management Super Star" May 25, 2023 4.0 I have been in Practice/Revenue Management for over twenty years. I can honestly say Practice Pro is a top of the line product. The customers suggestions for changes actually become system updates. The scheduling feature offers access at your finger tips via right click or left click! They also have a biller friendly platform that is fully integrated with the EMR allowing me to check notes and correct charges while never leaving my charge entry screen. I have had a great experience using Practice Pro who also provide easily accessible customer support. Pros The scheduling and billing features are the most impactful for my company. I love the ease of use as well as the simplicity of work flow with Practice Pro. I am also very impressed with the integration of FOTO for government compliance reporting. Practice Pro is always right on step with emerging needs. Cons As with any tech bugs and glitches are always a problem. Practice Pro does however have great customer service support that keeps us informed once we have submitted a ticket. I do wish that a general message would go out to all users if a know issue was being fixed. Many times when we submit a support ticket the problem is already know to tech support and being worked. Review Source MH Mallory H. DPT, clinic director Health, Wellness and Fitness Used the software for: 2+ years ### "I can't say enough good things" May 30, 2023 5.0 I can't imagine functioning without it. Pros I like everything. It is very customizable, makes documentation efficient (which is the name of the game to prevent burnout and ensure accuracy), tracks all the important things (visit number, auth, Medicare cap), scheduling is simple. Cons Honestly, there really isn't anything I would change at this time. We have used this system since 2016 and the team has always been really great at receiving our feedback and make changes with future updates. Reason for choosing Practice Pro We were a startup clinic and went with this system as our franchise was contracted with them, but I am so glad we did and I am a huge advocate for staying on this system and encourage others to switch to it. Review Source SS Sarah S. Doctor of Physical Therapy Health, Wellness and Fitness Used the software for: 2+ years ### "Best Physical Therapy EHR System" June 2, 2023 4.0 My overall experience with Practice Pro is good. I have used other EHR systems and this is by far the best in regards to customization, ease of use on the therapist, and efficiency. Pros My favorite feature is the customization of the SOAP note and the EHR format. Physical Therapy documentation is so much different from physician offices. Even within the Physical Therapy profession itself has varying needs. As a vestibular specialist, I need different tables and things than other traditional orthopedics PTs. The fact that I can make it everything I want it to be is wonderful. Customer service is usually extremely supportive and I feel like they take into account my opinions as a therapist. Cons I don't have access to the financials but I know it is expensive. Review Source MW Micheline W. Office Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Practice Pro is the software our company will use for years to come " June 22, 2021 5.0 Our company's overall experience with Practice Pro has been exceptional. The software has allowed our company to grow. The reporting in Practice Pro has made it easier for us to assess our metrics so that we can make adjustments to our scheduling and outcomes in order to improve our customer satisfaction profitability. Pros We have been using Practice Pro software for ten years now. As a member of the team which made the decision to purchase the software, I was extremely pleased with the ease of implementation and transitioning our company to its use. The software is very versatile and adaptable. It is the most user friendly software I have used or administered in my twenty plus years as the Office Manager for a Physical Therapy facility with seven different locations. The support has been exceptional. The team at Practice Pro are continuously developing new features in the software and they are very pro-active in adding features in advance of any regulation changes. Cons Probably the only complaint I have received about the software over the years is that there are too many updates to the software which staff need to become oriented to. Reason for choosing Practice Pro When we were considering different software programs which could handle scheduling, documentation and billing - all within the same product, we were also looking for a product which would be user friendly, adaptable and one which would be highly supported. At the time, even though Practice Pro met all the criteria, they had not developed their institutional UB-04 electronic claim form so we almost chose another product. We were approached by the development team at Practice Pro asking to give them a week to develop the form, which they did. We have been extremely satisfied customer of Practice Pro ever since! Review Source LP Lacey P. President Hospital & Health Care Used the software for: 6-12 months ### "Great product, excellent customer service" June 21, 2021 5.0 Pros The software is fairly user friendly. Most aspects are easy to use and there are a lot of great features that make running a practice more simple. I LOVE the tech support/customer service team - anytime we call with a question or email they get back to us very quickly and are always able to help us accomplish what we need to do! Cons The billing is confusing. I have had to call billing several times - always gets worked out, but just isn't very straightforward, in my opinion. Review Source PD Patricia D. pediatric occupational therapist Medical Practice Used the software for: 2+ years ### "Practice Pro with Pediatric Therapy Clinic " May 25, 2023 5.0 Overall, Practice Pro has been an excellent way to document daily notes, progress reports, and evaluations. It makes paperwork flow so much faster. Pros My favorite thing about Practice Pro is the ease of completing reports and billing for medical codes. The appointments page is easy to read and understand. When there are bugs, the Practice Pro team is available to fix it within a couple of days. Cons My least favorite thing about Practice Pro is when they change how our report templates function without us asking them to and we have to relearn how to use the system to work for us and how we want our reports to look. Review Source NT Nathaniel T. Patient Care Team Lead Health, Wellness and Fitness Used the software for: 2+ years ### "Love PPro!" June 21, 2021 5.0 Overall, my experience with PPro has been great. There's so many ways to go about the same tasks. I love the reporting features and KPI data that helps me with my reporting and analysis. Pros I love how user-friendly this software is. Being a web-based software allows you to access if from any device that's needed. Being able to manage marketing, referrals, scheduling, documentation and billing from one software is very convenient. Cons I feel that Referral Management could see some improvements and closer synced with the scheduler. In the insurance verification section, it would be nice if the patients were in order by not only the date of initial eval, but also the time they come in. If the patient's appointment was moved or rescheduled, having that info be shown in the insurance verification and update in real time would be convenient. Likewise, if a new eval did not show or cancelled the eval, it would be very convenient for the "Scheduled" referral in referred patients for its status to change back to "New Referral" or "Scheduled - No Show/Cx" so we can manage it accordingly. This way we could keep the filters for "New Referral" and "Scheduled - No Show/Cx" and we could easily manage and access these referrals. Review Source TG Tatyana G. Physical Therapy Hospital & Health Care Used the software for: 1-2 years ### "SHPT " June 21, 2021 5.0 Upon initial hiring my practice pro training date was not until 2 weeks into the start of my employment. Thanks to Practice Pros ease of navigation I self taught myself the program and how to assess necessary documents and information in the first 5 days. If that doesn't attest to the ease of usability of this program then I don't know what does. Pros I love the large icons at the top of the page that make navigation between screens very easy as well as ability to access future appointment, appointments past, electronically attached files, and patient information. Everything is in view and assessable from almost any location in the program. Cons My only issue with the use of Practice Pro is that it frequently requires maintenance and updates which interfere with my ability to document. Most recently we have had issues with the west coast servers which severely interferes with our ability to do our work. Review Source MD Margaret D. Speech Language Pathologist Medical Practice Used the software for: 2+ years ### "Efficient, Clean and Complete" June 21, 2021 5.0 I think our company can communicate with greater ease, and effectiveness because of PPro! Pros The electronic documents within the client's file, soap notes and previous reports are all in one place! Finally! No paper trail and need for documentation hygiene! PPro does it all for us! :) Cons Occasional updates and glitches are always challenging, due to the reliability of the program typically, when it is "off" it feels more detrimental. Review Source MK Muhammad K. Physical Therapist Medical Practice Used the software for: 2+ years ### "Use in physical therapy practice: It is a good product and I'd recommend it." June 5, 2023 4.0 Very good. Pros Ease of use. I have used other programs in PT and this seems to be user friendly. Cons Stability of software. On couple of occasions it stopped working effecting our operation. Review Source GG George G. Physical Therapist Medical Practice Used the software for: 2+ years ### "Soap table suggestions" June 21, 2021 4.0 Pros Reporting is an amazing feature. Being able to produce so many different options is great. Cons I think one of the largest improvements is the inputting information - as it stands right now reading information on while inputting information is very difficult and probably the most practical in a physical therapy setting. I huge help has been decreasing the size (width) of the "comment" boxes, if there was an option to completely opt out of the comment region would increased the functional space of data inputting which would be helpful. Another helpful aspect would be allowing cell size to be adjusted (i.e. row height/width) for inputting purposes. Review Source NK Nichole K. pediatric physical therapy Hospital & Health Care Used the software for: 2+ years ### "hurray" June 21, 2021 4.0 Pros i like that it is able to be used in multi locations and easily used by insurance, scheduling and therapy departments Cons i dislike how easily things are locked so only certain people have access to certain things Review Source MF Mary F. Billing Specialist Medical Practice Used the software for: 2+ years ### "1st review" May 25, 2023 5.0 Program easy to understand and use. Pros Program Ease. User friendly. It doesn't take long for beginners to understand. Cons I am the one that enters all payments. On the daily deposit summary: It would be VERY beneficial to have the report print the checks in the order that they were entered. Review Source RR Rick R. Owner Hospital & Health Care Used the software for: 2+ years ### "Excellent EMR software for PT Practice Owners" June 21, 2021 5.0 Pros Ownership and management team that is dedicated to improving the user experience and constantly making improvements. Cons Some workflow processes can be cumbersome. Review Source LE Linda E. Front Office Medical Practice Used the software for: 2+ years ### "High " June 21, 2021 5.0 User Friendly Pros I like that it's user friendly and everything is easy to find Cons I dont have a least favorite thing about this software Review Source MA Michael A. Physical Therapist / Owner Hospital & Health Care Used the software for: 6-12 months ### "Great value and functionality for a physical therapy based emr " June 21, 2021 5.0 Excellent Pros Customization, I am able to set up documentation that meets my practice needs and insurance requirements. Cons Lots of features need significant training to use effectively Alternatives considered [Athena](https://www.capterra.com/p/155897/Athena/) Reason for choosing Practice Pro Multi cite and pricing system Review Source RC Rebecca C. Receptionist Medical Practice Used the software for: 1-2 years ### "rcartagena" June 6, 2023 5.0 n/a Pros Very easy to get around and use. Very self explanatory Cons There is not really any cons to practice pro. Review Source MD Mike D. PT Owner Hospital & Health Care Used the software for: 6-12 months ### "Happy Users" June 22, 2021 5.0 Very satisfied Pros The training was the best of all products of similar purpose. It is so comprehensive and easy to use. Cons Minor things like tab and scroll not a function for some features Reason for choosing Practice Pro Ease of use, sales team was a pleasure to work with, onboarding plan, price Review Source IC Isabel C. Business Office Supervisor Medical Practice Used the software for: 1-2 years ### "Easy of Practice Pro" May 31, 2023 4.0 Pros Easy to navigate thru the practice management system. Cons Have no dislike for the practice pro system had no glitches. Review Source JF Joanne F. Business Medical Practice Used the software for: 2+ years ### "Great practice management system" June 22, 2021 5.0 Pros Scheduling, charges, interface with claim MD, ability to track claims Cons There is nothing that comes to mind. Review Source JF James F. Hyperbaric Safety Director Medical Practice Used the software for: 1-2 years ### " The easiest/user friendly EMR ever." June 22, 2021 5.0 Absolutely love it. Pros I have used several versions of EMR formats and Practice Pro hands down has been the best. Cons I'm not sure I have experienced a negative portion of Practice Pro yet. Review Source JQ Jennifer Q. Medical Practice Used the software for: ### "I have been using this product for approximately 2 years. " September 2, 2014 4.5 Pros The vendor is easy to get a hold of and able to correct problems in a timely manner. My specific job requires I switch screens quickly, look for available appointments, and pull up previous charts. Practice Pro navigates easily and quickly, making my job run smoothly. Patients often want to get off the phone as soon as possible. I need a product that will run quickly, give me the information I need immediately so I can assist the patient, and move on to the next patient. Cons I tend to look at the schedule a week at a time, and the line dividing the days is too light. Also, when filling out the patient information, if I do not have the social security number, it is time-consuming to go through previous patients that do not have social either. I would prefer not to have that feature. Then, when adding an additional insurance if the patient has two of the same insurance carriers, the system will not save the second insurance. I receive an error message. It usually takes me 3-4 times trying to trick the system to get it to take the second insurance. Also, when sending a dash back and forth, the system does not keep history of the senders. After it has been sent a few times, it's difficult to know who originated the message. Review Source Similar Products Featured ## Related categories [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Speech Therapy](https://www.capterra.com/speech-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.