# Page 4 | Practice Pro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Practice Pro the right Physical Therapy solution for you? Explore 155 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115871/PT-Practice-Pro/reviews --- Practice Pro 4.4 (155) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Practice Pro ## Showing most helpful reviews Showing 76-100 of 155 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DP Dylan P. Athletic Trainer Hospital & Health Care Used the software for: Less than 6 months ### "AT reviewer" June 22, 2021 5.0 Very positive experience with practice pro Pros The ease of being able to copy notes from one day to the next. It allows me to see what we did last time as a refresher and what things need to be changed. Cons I am not familiar with all aspects of the software so I am not completely certain. Review Source HV Hayley V. Occupational therapist Hospital & Health Care Used the software for: 6-12 months ### "Nice for OT" May 30, 2023 4.0 Pros User friendly, easy for assessments and notes Cons Sometimes errors but I think that is really it, Review Source SM Stephanie M. PTA Hospital & Health Care Used the software for: 6-12 months ### "A good software with a few quirks" June 22, 2021 4.0 Pros It's fairly easy to use and you can create your own templates and pre-set templates. Cons There are a lot of options and without proper training, it could get overwhelming. Review Source Response from Practice Pro June 22, 2021 Thank you, Stephanie JP Jonathan P. Wellness Director Health, Wellness and Fitness Used the software for: Less than 6 months ### "Practical" July 2, 2021 5.0 Just started using it due to my position and it has been pretty easy to navigate for a new user. Pros The ease of scheduling patients and adjusting appointments. Cons I haven't come across any real struggles to use the software Review Source VR Verified Reviewer COO Hospital & Health Care Used the software for: 6-12 months ### "Reasonable and team loves it" June 3, 2023 5.0 Pros Team loves it and it’s plus it’s a good price point. Cons I have not heard any cons from our therapists. Review Source CI Christa I. Physical Therapist Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great product!" June 29, 2021 5.0 It's been great so far! Pros Clean presentation, ease of altering content Cons We have only been using Practice Pro for a few weeks now, so haven't found anything yet! Review Source CW Chimaobi W. Web Developer Used the software for: 6-12 months ### "Very user friendly" February 8, 2019 4.0 Pros i like the fact that the interface is smooth and easy to use, and the features are also enough to get the job done for my team and I Cons I feel it can be a bit overwhelming at first because there are many ways to do a particular things, apart from that i have no other complaint about this software. Review Source CD Chelsea D. Speech-Language Pathologist Hospital & Health Care Used the software for: Less than 6 months ### "Billing, scheduling, SOAPs all in one!" June 21, 2021 5.0 The videos are not easy to follow, but once I learned how to use it, the software is fairly user-friendly. Pros Billing, scheduling, SOAPs all in one! I enjoy viewing my co-workers' schedules as well. Cons How-to videos are very long. I do not integrate it with other apps. Review Source LM Lisa M. Project Manager Individual & Family Services Used the software for: 6-12 months ### "Solid basic therapy EMR" May 25, 2023 4.0 We are using for PT, ST and Counseling. We switched from a full medical EMR and appreciate the therapy orientation of Practice Pro Pros Easy to use, customizable, good tracking Cons Not many options for integration with other systems Reason for choosing Practice Pro cost, therapy focus, ability to customize Review Source SS Skyller S. Owner Used the software for: 6-12 months ### "We use PT billing for our office's billing. " February 6, 2018 4.0 Pros It works very well with our office and integrates well with our EHR software. We haven't had any problems with them since it was installed. Cons The setup process took a little more time than I thought it would. We had to spend a fair amount of time waiting to get everything complete. Review Source CB Cassidy B. Accounts Receivable Specialist Accounting Used the software for: 6-12 months ### "PTPP Review" June 28, 2021 5.0 Pros I like how easy to use this software is. It is great that it's a one stop shop for all of the daily tasks I need to complete. Cons There isn't anything I dislike about the software. It would be nice if it could house even more tasks though, such as receiving EOBs from insurances, etc. Review Source DM Deepak M. Director Medical Practice Used the software for: 1-2 years ### "Make sure you negotiate cost of data export before you sign the contract" April 23, 2018 4.0 Pros 1\. Good for small size practice looking for reports & credit card integration 2. Payment posting was flexible enough to override problems Cons 1\. Documentation for Physical Therapy was terrible 2. Found senior management arrogant and money minded Review Source JM Josh M. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Great program but my system does what I need it to" May 25, 2023 4.0 Pros I do like the system but recently found out my billing software will take care of what I was needed it to do Cons Having to use two platforms. I wanted one program to be able to use and not have to switch back and forth. Review Source MG Mallory G. SLP Medical Practice Used the software for: 6-12 months ### "Recommended by a PT friend - worked great for this SLP" July 29, 2018 4.0 Would recommend this product! Pros Streamlined process - relatively easy to learn. Ease of accessing notes and preparing to bill was worth the cost! Great customer support too. Cons Some coding issues, but that seems to be part of the process. I've struggled to find a billing solution that is best for SLP's. Review Source VF Vicki F. Medical Practice Used the software for: ### "Used it for 4 years now." August 1, 2014 3.5 Pros They respond quickly to issues and problems. I am the primary biller. When this was updated, I could not get into any of the financial accounts. That was resolved with a phone call. But, they are on the East Coast, and I am in Hawaii, so the time difference does not always allow me to resolve things the same day. Cons There are continual updates that differ so much from the previous versions. For example, the current version has the top bar "roll" down instead of just opening up. It is very very distracting. There are too many moving parts. While the system is "thinking," the top scrolls back and forth with this little line. I know it's thinking when the icon is spinning. When they first did this, I had headache issues. Now, it's just a distraction. I don't think it's really necessary. It's way too busy. Review Source JL Joshua L. Medical Practice Used the software for: ### "PT Practice Pro Works for Pinnacle PT" September 10, 2014 5.0 Pros No practice management software program comes out of the box ready to meet the individual needs of the various practices it serves. Most are tailored to a general level of function with a requirement that users fit themselves into the predefined box. PT Practice Pro, and those behind it, work differently. The software has been built to be customized just as other competing programs may be described. The difference is truly in the customer service that occurs when simple changes or adjustments are not the answer. The people behind PT Practice Pro actually care. They seem to be on an endless search to beat their competition by using customer feedback to improve their product. It's working. Cons The product is superior to anything we have ever used. We have no complaints. Review Source DR DR R. Administrative Manager Medical Practice Used the software for: Less than 6 months ### "Easy to work with" October 12, 2016 4.0 At this juncture, we've agreed this is PROBABLY the EMR software we'll select. We like the UI. It wasn't our first choice but after looking at 10 different EMR systems we narrowed it down to two. Overall this was a better fit. Taken into consideration was: The UI The features and benefits The reports The billing package The report writing The Provider access Pros Working with Charles and Sanjay has been great. Super responsive from the first moment we called them. Everything we've asked for they've responded with an answer very quickly. Cons It may not be as easy for us to compile our own custom reports. We'll have to wait and see. Review Source NC Nikki C. Medical Practice Used the software for: ### "Efficient, for the most part, and user-friendly!" September 15, 2014 3.0 Pros I like how this program is user-friendly and saves time on paperwork and documentation. Cons I think there are a few more ways that this product could allow for more efficiency. Sometimes, it is difficult to move from one part of the program to the next. It seems to take too much time going from one thing to the next. There are also several error messages that come up while I'm working on the weekends, causing me frustration because it disrupts my work. Also, the reports show all clinicians and their pay, which I think is inappropriate. There needs to be a way for one clinician to see their own billing without seeing others. This product has not been set up well for behavioral health providers; it seems to be geared more for medical professions. Review Source GC Gwen C. Medical Practice Used the software for: ### "Excellent in every way!" July 29, 2014 5.0 Pros I like that this product is user-friendly!! It's not a complicated system. The reports on the system can be run many different ways, which is very helpful. I also love the e-files; this feature helps in keeping paper documents to a minimum. The dashboard feature also keeps everyone abreast of their to-do list. I love it! I love that everything that needs to be done in the practice can be done from one system and that you are working with one support team. Cons There's a feature that I would like to see enhanced, although it works well the way it is. The feature is the "advanced payment"; I would like to be able to click on the patient payment and hit a button to make it automatically post. Otherwise, there isn't a feature that I dislike. Review Source AF Ashley F. Medical Practice Used the software for: ### "so far so good! " September 16, 2014 4.5 Pros Their willingness to adapt the product to suit our specific clinic needs made our transition to this system much smoother than it would have been! It's easy to navigate and the company is available to answer questions or concerns. The ability to have working templates for evaluation forms, progress notes, etc. has saved a lot of time with paperwork. Cons Getting used to the new layout was tricky at first, but now that I understand it, the navigation is easier than it was with our previous system. There have been a few times since starting with this product (1.5 months) that the system was down or unable to be accessed in the evening. This was a problem, since I need to bill services everyday so I can get reimbursements for them. Review Source AG Angel G. Medical Practice Used the software for: ### "So far, so good. " January 20, 2015 4.0 Pros We like the ability to customize this software to meet the needs of our clinic. We like that we can add all of our fee schedules for different insurance companies, thus giving us what our actual receivables will be instead of what we billed. That was the major selling point for us. Cons It seems that they need more employees to do customer service. The initial setup period is a bit extensive, but in the end, it helps to get the system customized to what you want. Expect to have your team ready to help set everything up. Plus, we were unaware that the monthly billing is lumped together for three months, and you are required to pay this in advance. The yearly service fee is also asked for in advanced. Review Source TM Todd M. Medical Practice Used the software for: ### "All around, the best PT software on the market" August 26, 2014 5.0 Pros The software is customizable, and the vendor listens to your needs and makes every attempt to shape your software to those needs. The dashboard and its reporting capabilities allow me to manage my practice quickly, allowing me to focus on more important details of my practice. Every staff member has their own dashboard, and they can see how they are doing and how they are performing in the company. Cons Because of the customizability, I find myself always thinking about how to improve the software for my company, and this takes a lot of planning and time. PT Practice Pro can help you with some of this planning, but remember that not everything can be done by PT Practice Pro. Review Source CW Chris W. Analyst Used the software for: Less than 6 months ### "Transition issues" May 15, 2018 4.0 Not necessarily the fault of Practice Pro, just not the right time for our practice to implement a new software. Pros We demo'd this software as a potential to replace our current billing software: SOAPware. the interface seemed clean but we were not in a place to undertake another software transition on this size. Cons We had just finished transitioning from eClinicalworks as our EMR provider and our practice was not positioned to undertake another major software transition. Review Source MS Melinda S. General Manager, PT Medical Practice Used the software for: Less than 6 months ### "Very thorough!" October 19, 2016 4.0 PTpracticePro has gone a long way to ensure compliance with authorization reminders, simplifying flowsheets and daily notes, and improving reimbursement through proper coding! Pros Great customer support, always available to take questions, able to walk you through most anything that comes up, never impatient no matter how many times I contact them with questions. :-) Cons Not having all of patient chart info(demographics, physician, and patient notes/evals) on one page. Review Source CC Christy C. CFO Medical Practice Used the software for: Less than 6 months ### "We're so happy we chose PT Practice Pro" September 12, 2015 5.0 Pros They helped us through every step of our transition from our previous practice management software which was incredibly challenging. Their tech support has been superb and their responses efficient and fast. They have been able to meet our needs even to the point of creating new reporting functions for us to better manage and assess our business. We couldn't be more satisfied or relieved in the choice we made with PT Practice Pro. Additionally, it being a cloud-based program has been an immeasurable improvement over our previous vendor. Cons Our biggest challenge has been for the staff to get used to the changes from our old system but that isn't a complaint about the system so much as an observation about how difficult it can be to get used to something new, even when it is better in nearly every way. Review Source Similar Products Featured ## Related categories [Physical Therapy](https://www.capterra.com/physical-therapy-software/)[Speech Therapy](https://www.capterra.com/speech-therapy-software/)[Occupational Therapy](https://www.capterra.com/occupational-therapy-software/)