# Page 3 | Tracker Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Tracker the right Help Desk solution for you? Explore 66 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115913/Tracker/reviews --- Tracker 4.4 (66) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Tracker ## Showing most helpful reviews Showing 51-66 of 66 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Ginny B. Director - Political Division Used the software for: ### "Badanes / CMDI Review" February 1, 2011 4.0 Overall, I'd recommend this product. Mostly because of its flexibility and because of the customer support. Pros The chat and knowledgebase features - which were our biggest priority - were easy to deploy and we were up and running quickly. Cons Customization of our knowledgebase was a little tricky to learn. Not so much in adding new content as much as controlling the environment. Review Source JP Jody P. Used the software for: ### "Badanes / CMDI Review" June 9, 2011 4.0 Overall, I'd recommend this product. Mostly because of its flexibility and because of the customer support. Pros The chat and knowledgebase features - which were our biggest priority - were easy to deploy and we were up and running quickly. Cons Customization of our knowledgebase was a little tricky to learn. Not so much in adding new content as much as controlling the environment. Review Source EE Erick E. Computer Software Used the software for: ### "Would Love a Search Feature" September 3, 2014 4.0 Pros I like the ability to track customer issues throughout the lifetime of the software. Cons There's no useful search feature. We waste a lot of time trying to research common failures, but it can't be done, or we have to ask the distance support how to set up items to get the desired search. It needs a better report system or one that is easier to use. Review Source BH Barry H. Team Leader - Software Support Used the software for: ### "I would certainly recommend the product to any help desk environment." October 29, 2008 4.0 I would certainly recommend the product to any help desk environment. Pros Excellent support. Good interface. Cons Documentation is somewhat lacking in currency. Review Source BC Ben C. Director, Client Services Used the software for: ### "I would recomment Phaseware highly. " October 28, 2008 4.0 I would recomment Phaseware highly. The product is very good and the product support is very responsive. Any time we have contacted them with questions or for assistance we have had immediate, high quality service Pros Very comprehensive product. Has many very useful features. It is easy to use and works well for our distributed Client Services team Cons None that I can think of Review Source ML Michael L. Principal Consultant Used the software for: ### "Phaseware Tracker" February 1, 2011 4.0 Good product, and if you choose this software, phaseware support will work with you in any possible implementation issues or customization requests Pros Good value, good for small businesses as it is a cheaper option but still capable of handling help desk needs. event engine allows for some customization Cons not completely customizable. Review Source RB Robert B. CIO Used the software for: ### "We have been very pleased with the product and especially the support and access when needed." August 20, 2008 5.0 We have been very pleased with the product and especially the support and access when needed. Very open to suggestions for new features and functions and changes to make the product even better. Oustanding product and people. Pros Easy to use but full of functionality. Very reliable product. Releases are top quality. Cons None that come to mind Review Source DC Don C. Computer Software Used the software for: ### "PhaseWare Tracker 7.1" August 19, 2014 5.0 Pros PhaseWare had all of the features we were looking for right out of the box. We liked the idea of a hosted solution. Support is excellent. The price was much less than other help desk solutions. Cons No complaints. The product does what we need it to do, and support is excellent. Review Source BW Betsy W. HIS Coordinator Used the software for: ### "I would highly recommend this to anyone looking for helpdesk software." October 30, 2008 5.0 I would highly recommend this to anyone looking for helpdesk software. Pros PhaseWare is easy to build and easy to use. It has a very friendly user interface that both internal and external customers use with ease. Customer Support is great. Cons I can not think of any. Review Source JC Jay C. Vice President Used the software for: ### "We would recommend this product to others." August 20, 2008 5.0 We would recommend this product to others. Pros Tracker was easy to install and we received personal service from Phaseware during the installation process. Very feature rich. Cons We have not found any cons with using this service. Review Source SC Shannon C. Business Manager Used the software for: ### "I highly recommend this software and the folks who developed it." October 30, 2008 5.0 I highly recommend this software and the folks who developed it. Pros The folks who develop Phaseware are extremely helpful and knowledgeable. The software is extremely intuitive. Cons No cons that we are aware of at this time. Review Source DB Dan B. Used the software for: ### "PBPS-Omaha" March 30, 2017 4.0 My tech support rep is great! Whenever I have had questions, comments or problems she is always very helpful and responsive. She has gone above and beyond multiple times for me and it is very appreciated. Review Source cB clifton B. Used the software for: ### "This Software is impressive " March 27, 2017 4.0 overall this has been a good experience. as I get to learn the options it makes it easier / I wish there was a visual tutorial about it and maybe there is and I just don't know about it. Review Source DE Donna E. DIR of Network Operations Used the software for: ### "Excellent support" November 11, 2008 5.0 Excellent support Pros web access for the customers. Cons If you do not close the program when you disconnect from the net you get lots of error messages Review Source JG John G. IT Manager Electrical/Electronic Manufacturing Used the software for: Less than 6 months ### "Great Product fit our needs perfectly" January 20, 2016 5.0 Pros Product works exactly as described. Have not experienced a single hiccup during training/implementation and go live. Support and training has been excellent. 30+ years of rolling out I/T projects and this has been one of the easiest implementations I have experienced. Cons Would like a tighter integration with social media. Review Source JC John C. Used the software for: ### "Impressive Ticket Tracking" March 24, 2017 4.0 we are in the early stages of implementation and have been very impressed by the quality of the software and the set-up training. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.