--- title: "Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Coupa the right Purchasing solution for you? Explore 134 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/115928/Coupa/reviews/" page_type: "reviews" language: "en" --- Coupa 4 (134) [View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of Coupa Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews DM Denisha M Maintenance AdministratorAutomotive, 51 - 200 employeesUsed the software for: 1-2 years. “Overall, Coupa stands out because it is easy to learn, cost-effective, feature rich, efficient in handling invoicing, and powerful in providing management insight and control.“ June 14, 2026 MM Molly M Marketing SpecialistAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The invoice organization is confusing, and the steps needed to complete and close out tasks are at times difficult.“ May 29, 2026 CB Cooper B AccountingConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the organization that they provide when uploading invoices for our vendors.“ March 5, 2026 NM Natasha M Web designerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems.“ May 25, 2025 AR Aleidy R Risk and Assurance Auditor IIAccounting, 10,001+ employeesUsed the software for: 1-2 years. “Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending.“ July 10, 2024 SF Sergi F Customer Service AdministratorPackaging and Containers, 10,001+ employeesUsed the software for: More than 2 years. “The implementation took longer than we expected, and getting our non-techy staff to actually use it correctly was a struggle.“ January 24, 2026 RK Rajneet K Accounts Payable executiveInformation Technology and Services, 5,001 - 10,000 employeesUsed the software for: 1-2 years. “I had a really good experience using Coupa as an accounts payable executive.“ September 26, 2025 PD Pat D Sr. DirectorHospital & Health Care, 501 - 1,000 employeesUsed the software for: More than 2 years. “Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard to collaborate internally“ May 22, 2025 ## Showing most helpful reviews Showing 1-25 of 134 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Zachariah B. Data Entry Construction Used the software for: 1-2 years ### "Rely on Coupa to Organize Expenses " August 1, 2026 5.0 I’ve had a solid pipeline of work come from using Coupa, which has been crucial to keep track of expenses while moving forward with my job flow. Pros For the cost and expense management, Coupa really does have great value for money spent. The security this software maintains has displayed little to none bugs and issues; especially with the expense management tools and reporting system used. Cons A bit of a steep learning curve, but once I was able to get through some help guides I was well underway using the software. Review Source SF Sergi F. Customer Service Administrator Packaging and Containers Used the software for: 2+ years ### "Great for controlling spend" January 24, 2026 4.0 Honestly, my feelings on Coupa are a bit of a mixed bag, but mostly positive in the end. We moved from a messy system of emails and spreadsheets, so having everything in one place is a huge relief. I finally know who is spending what before the bill actually arrives, which makes my job way easier. That said, getting there wasn't fun. The implementation took longer than we expected, and getting our non-techy staff to actually use it correctly was a struggle. It’s not something you "pick up" in an afternoon. But now that we are over the hump, I can’t imagine going back to the old way. It works, but you have to be patient with it. Pros The "Amazon-like" feel. For the average employee buying office supplies or laptops, it’s actually pretty easy. They search for what they need and click buy. It stops them from going rogue and buying stuff from random websites. The Mobile App, a lifesaver for expenses. Being able to snap a photo of a receipt at dinner and toss the paper away immediately is the best feature. Invoicing. I love that a vendor literally cannot get paid unless they have a matching PO. It forces everyone to follow the rules. Cons Suppliers complaints.The "Coupa Supplier Portal" is great for us, but annoying for them to log in just to submit an invoice. Switched from [SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) We had zero visibility into who was spending what. People were just emailing PDF invoices to AP, and we'd find out about the cost weeks after the money was spent. Review Source MG Mike G. Business Owner Business Supplies and Equipment Used the software for: 2+ years ### "Business Owner " June 22, 2026 3.0 Decent when everything goes well. Poor when something is disrupted in the chain of events normal to humans in business. Pros In concept the program benefits many of the suppliers when the end users (customers) cannot process invoices correctly and efficiently. Cons Their customer service is generally poor due to the delays in response. They are not set up for immediate interactive engagement. In our enperience they were allowing unauthorized use of our account and they struggled trying to unravel how they had accidently allowed it to happen. Once they realized, the beauracracy prevented effective action to stop it. Review Source RK Rajneet K. Accounts Payable executive Information Technology and Services Used the software for: 1-2 years ### "Coups as an AP tool" September 26, 2025 5.0 I had a really good experience using Coupa as an accounts payable executive. I enjoyed totally. The way it integrates with everything even with AI Pros I used coupon, basically for invoice processing and expense management. It was really good the way it raises requisitions and create them into purchase orders having the approval for right, and it’s integration with that Netsuite was perfect. Cons the Coupa supplier portal was a difficult to navigate, which made us a lot of errors on the invoice processing from vendor end Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) I was not involved in decision, making of change Review Source Matthew P. Founder Retail Used the software for: 2+ years ### "Coupa Saves Time on Invoices." March 16, 2025 4.0 I have been using Coupa for around five years. The platform is easy to use and will save you time on invoicing. They also have a variety of resources to learn more about the platform and tailor it to your needs. Pros Making the switch to Coupa cut the time I spent on individual invoices in half. The process is streamlined and very intuitive. Cons The hardest aspect of Coupa is convincing my vendors to buy in to signing up for it. It is not a difficult process but can be daunting when the vendors are not familiar with Coupa. Switched from [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Our company merged with a larger company that used Coupa. Review Source RS Raj S. President Computer & Network Security Used the software for: 1-2 years ### "User friendly software offering maximum RoI." March 8, 2025 5.0 Streamlined navigation offering comprehensive, single point visibility. Highly user friendly. Pros A highly intuitive and user-friendly interface Cons The product presents some difficulties in customization Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Coupa It is more user-friendly and has better RoI. Higher processing speeds with user-friendly dashboards. Review Source DM Denisha M. Maintenance Administrator Automotive Used the software for: 1-2 years ### "Maintenance Administrator" June 14, 2026 4.0 Overall, Coupa stands out because it is easy to learn, cost-effective, feature rich, efficient in handling invoicing, and powerful in providing management insight and control. I quite enjoy using the Coupa system. Pros One of the biggest advantages of Coupa is how intuitive and user-friendly it is. The interface is clean and straightforward, which makes it easy for new users to learn quickly without extensive training. excellent value because it brings multiple procurement and financial processes into a single platform. Instead of relying on separate tools for purchasing, invoicing, and expense management, everything is in one place, which is very convenient. Cons Sometimes there are slow load times or lag when working with large datasets, reports, or involving the invoicing. (which most times depends on the supplier) Review Source MW Michael W. HIPAA Privacy Officer Education Management Used the software for: 6-12 months ### "Spend Management Software" August 21, 2026 4.0 The procurement teams are looking to streamline their total spends after each quarter. This tool helps them accomplish that in record time. Pros The Procurement team find this tool very useful especially during month in close-outs. The reporting features are customizable and extremely helpful Cons A very expensive tool that require the proper internal skills and a department with a large budget. This tool has its advantages. Review Source OH Oscar H. Office manager Mining & Metals Used the software for: 6-12 months ### "Coupa review" August 19, 2026 4.0 Overall, Coupa is a useful and reliable platform that simplifies purchasing, expenses, and invoice management. Pros Coupa is easy to use and makes purchasing, invoicing, and expense management more organized and efficient. Cons Some processes can be confusing, and the system may occasionally be slow when handling invoices or large amounts of data. Review Source MM Molly M. Marketing Specialist Automotive Used the software for: 6-12 months ### "Organized but sometimes cluttered" May 29, 2026 4.0 Pros I like that Coupa provides a gateway to multiple different applications all in one place, making things easy to find. Cons The invoice organization is confusing, and the steps needed to complete and close out tasks are at times difficult. Review Source ZH Zachary H. EHS Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Good functioning product once you figure it out" May 5, 2025 4.0 Relatively easy to use product, little difficulty using it once you get used to the features. We currently use it for tracking and submitting POs Cons A little cumbersome as stated getting used to the features. There is a lot to to Coupa and it can be a little difficult getting around at first Review Source DD Dilip D. Senior QA Engineer - Salesforce Computer Software Used the software for: 2+ years ### "My experience with Coupa Tool" December 4, 2024 5.0 I have been using Coups for almost 3 years. It is very User friendly and simple to use. As I have mentioned, To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had. This can be taken into consideration for better User experience. Pros I have been using Coups for alomst 3 years. It is very User friendly and simple to use. The way it is implemented is very User friendly and it can be integrated with other tools as well. Cons To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had. Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "Efficient expensing tool" January 12, 2025 5.0 Pros The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. You'll of course need to double-check it yourself but for the most part, it has been accurate. Cons I've had a few times where it gives me an error when I make a selection for the expense category even though it's an approved category but not sure if that's even on Coupa's end. Review Source KM Kim M. Talent Advisor Child Day Care Services Used the software for: 1-2 years ### "Coupa is a one stop shop" November 15, 2024 5.0 I have used coupa to optimize my spending and supply needs for work. Pros Coupa maintains all items in a easy to search and purchase items necessary for daily operations. Cons At this time there is not any cons that I have about Coupa. Review Source DJ Doina J. Accountant Civil Engineering Used the software for: Less than 6 months ### "Very hard to create a profile. " September 30, 2024 1.0 It is a nightmare to create a profile. There are a million questions and a lot of them irrelevant. It asks the same info for 4-5 times. I wasted a lot of my time to create a profile (1 hour). The customer service didn't help at all. Pros I don't know because I didn't use it. I only created a profile. Cons It asks information that is not relevant Review Source VR Verified Reviewer Finance associate Accounting Used the software for: 2+ years ### "Coupa" October 21, 2022 5.0 Overall experience is positive considering the time it saves and power it gives to its users . Pros Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth Cons Sometimes it hangs and does not respond but it happens rarely Review Source HM Hicham M. Purchasing & Facilities Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Coupa experience" July 20, 2023 5.0 Positive experience Pros The quick response and also gathering remarks from validators to adjust things if needed Cons Sometimes we need to add more details to give full view for approval process Review Source VR Verified Reviewer SharePoint 2013 Enterprise Application Developer Computer Software Used the software for: 2+ years ### "End user's love but application team might face hurdles" June 5, 2018 4.0 Effectively reduces cost, better operational efficiencies and better end user experience Pros The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users. Cons The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there. Review Source AR Aleidy R. Risk and Assurance Auditor II Accounting Used the software for: 1-2 years ### "Revolutionizing Business Spend Management" July 10, 2024 5.0 Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending. Its user-friendly interface and cloud-based accessibility enhance user experience, allowing for efficient operation from any location. Pros It offers a complete suite of tools for procurement, invoicing and expenses, also its pretty easy to navigate, which helps in quick adoption by users. Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and scalability. Cons It can be expensive for smaller business, also the initial set up and implementation can be time-consuming Review Source VR Verified Reviewer Billing Specialist Translation and Localization Used the software for: 1-2 years ### "Coupa Review" July 16, 2021 4.0 Utilizing this product daily to send client invoices due for payment. Pros Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well. Cons It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review. Review Source NS Nathalie S. Broker Assistant Real Estate Used the software for: 6-12 months ### "I love Coupa and you will too" April 16, 2024 5.0 Pros I love that this is a comprehensive solution for all supply chain needs. Cons What is there to dislike about Coupa? Nothing! This is everything we need in one system. Review Source VR Verified Reviewer Billing Retail Used the software for: 2+ years ### "Coupa is a versatile platform for procurement as well as billing" February 4, 2019 4.0 This system works well and eliminates a lot of manual entry on the AP department. Pros You can make it as formal or informal as you want. billing off of a PO is very simple Cons sometimes the servers speed is an issue. it can take up to several minutes to process a single record. Review Source VR Verified Reviewer Project Controls Specialist Oil & Energy Used the software for: 1-2 years ### "Bolt-On to NetSuite" May 7, 2019 4.0 Our business added it as a bolt-on to NetSuite, and a large selling point was the Sourcing package. Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite Pros The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely Cons the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source NC Nicholas C. Network Administrator Internet Used the software for: 2+ years ### "Coupa Expenses makes paper receipts obsolete" December 17, 2018 4.0 Pros So often employees loose paper receipts and just give estimates of their expenses. This creates difficulties for the accounting department that needs to track these expenses and their related taxes accurately. Coupa Expenses allows your employees to take pictures of these expenses as they are incurred so they cannot be lost of forgotten. All of this is delivered with an easy to use Android or Iphone app as well as a full featured web client. Cons It sometimes gets tedious filling out the same options on every single expense, these should be caches so they do not need to be selected each time. The web client interface is sometimes a little clumsy. Review Source sK siva K. Solution Architect Used the software for: 1-2 years ### "Intuitive and stream lined invoice automation" January 29, 2018 4.0 Pros With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app. Cons Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.