# Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Coupa the right Purchasing solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115928/Coupa/reviews --- Coupa 4 (129) [View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Coupa Ease of use 3.9 Customer Service 3.8 ## Pros and Cons in Reviews AR Aleidy R Risk and Assurance Auditor IIAccounting, 10,001+ employeesUsed the software for: 1-2 years. “Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending.“ July 10, 2024 MM Molly M Marketing SpecialistAutomotive, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The invoice organization is confusing, and the steps needed to complete and close out tasks are at times difficult.“ May 29, 2026 CB Cooper B AccountingConstruction, 11 - 50 employeesUsed the software for: Less than 6 months. “I like the organization that they provide when uploading invoices for our vendors.“ March 5, 2026 SF Sergi F Customer Service AdministratorPackaging and Containers, 10,001+ employeesUsed the software for: More than 2 years. “The implementation took longer than we expected, and getting our non-techy staff to actually use it correctly was a struggle.“ January 24, 2026 Mai M Managing DirectorHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It became incredibly helpful and is now vital part of my invoicing!“ January 16, 2026 TC Triston C MaintenanceLogistics and Supply Chain, 51 - 200 employeesUsed the software for: 1-2 years. “Coupa can be slightly cumbersome for ordering from the odd one off purchase of items.“ July 19, 2025 AR Aleidy R Risk and Assurance Auditor IIAccounting, 10,001+ employeesUsed the software for: 1-2 years. “Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and scalability.“ July 10, 2024 NM Natasha M Web designerRetail, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems.“ May 25, 2025 ## Showing most helpful reviews Showing 1-25 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matthew P. Founder Retail Used the software for: 2+ years ### "Coupa Saves Time on Invoices." March 16, 2025 4.0 I have been using Coupa for around five years. The platform is easy to use and will save you time on invoicing. They also have a variety of resources to learn more about the platform and tailor it to your needs. Pros Making the switch to Coupa cut the time I spent on individual invoices in half. The process is streamlined and very intuitive. Cons The hardest aspect of Coupa is convincing my vendors to buy in to signing up for it. It is not a difficult process but can be daunting when the vendors are not familiar with Coupa. Switched from [JobBOSS²](https://www.capterra.com/p/219273/JobBOSS/) Our company merged with a larger company that used Coupa. Review Source SF Sergi F. Customer Service Administrator Packaging and Containers Used the software for: 2+ years ### "Great for controlling spend" January 24, 2026 4.0 Honestly, my feelings on Coupa are a bit of a mixed bag, but mostly positive in the end. We moved from a messy system of emails and spreadsheets, so having everything in one place is a huge relief. I finally know who is spending what before the bill actually arrives, which makes my job way easier. That said, getting there wasn't fun. The implementation took longer than we expected, and getting our non-techy staff to actually use it correctly was a struggle. It’s not something you "pick up" in an afternoon. But now that we are over the hump, I can’t imagine going back to the old way. It works, but you have to be patient with it. Pros The "Amazon-like" feel. For the average employee buying office supplies or laptops, it’s actually pretty easy. They search for what they need and click buy. It stops them from going rogue and buying stuff from random websites. The Mobile App, a lifesaver for expenses. Being able to snap a photo of a receipt at dinner and toss the paper away immediately is the best feature. Invoicing. I love that a vendor literally cannot get paid unless they have a matching PO. It forces everyone to follow the rules. Cons Suppliers complaints.The "Coupa Supplier Portal" is great for us, but annoying for them to log in just to submit an invoice. Switched from [SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) We had zero visibility into who was spending what. People were just emailing PDF invoices to AP, and we'd find out about the cost weeks after the money was spent. Review Source DM Denisha M. Maintenance Administrator Automotive Used the software for: 1-2 years ### "Maintenance Administrator" June 14, 2026 4.0 Overall, Coupa stands out because it is easy to learn, cost-effective, feature rich, efficient in handling invoicing, and powerful in providing management insight and control. I quite enjoy using the Coupa system. Pros One of the biggest advantages of Coupa is how intuitive and user-friendly it is. The interface is clean and straightforward, which makes it easy for new users to learn quickly without extensive training. excellent value because it brings multiple procurement and financial processes into a single platform. Instead of relying on separate tools for purchasing, invoicing, and expense management, everything is in one place, which is very convenient. Cons Sometimes there are slow load times or lag when working with large datasets, reports, or involving the invoicing. (which most times depends on the supplier) Review Source ES Ellie S. Senior Marketing Campaigns Lead Education Management Used the software for: 1-2 years ### "Complicated tool" April 19, 2025 3.0 Not great! Overall it’s not a good ux and it’s complicated to use Pros I was glad to be able to submit my expenses and it was thorough Cons I found expense submitting to be really complicated and I often didn’t have all the info I needed Review Source MM Molly M. Marketing Specialist Automotive Used the software for: 6-12 months ### "Organized but sometimes cluttered" May 29, 2026 4.0 Pros I like that Coupa provides a gateway to multiple different applications all in one place, making things easy to find. Cons The invoice organization is confusing, and the steps needed to complete and close out tasks are at times difficult. Review Source RK Rajneet K. Accounts Payable executive Information Technology and Services Used the software for: 1-2 years ### "Coups as an AP tool" September 26, 2025 5.0 I had a really good experience using Coupa as an accounts payable executive. I enjoyed totally. The way it integrates with everything even with AI Pros I used coupon, basically for invoice processing and expense management. It was really good the way it raises requisitions and create them into purchase orders having the approval for right, and it’s integration with that Netsuite was perfect. Cons the Coupa supplier portal was a difficult to navigate, which made us a lot of errors on the invoice processing from vendor end Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) I was not involved in decision, making of change Review Source RS Raj S. President Computer & Network Security Used the software for: 1-2 years ### "User friendly software offering maximum RoI." March 8, 2025 5.0 Streamlined navigation offering comprehensive, single point visibility. Highly user friendly. Pros A highly intuitive and user-friendly interface Cons The product presents some difficulties in customization Alternatives considered [Zoho Expense](https://www.capterra.com/p/142384/Zoho-Expense/) Reason for choosing Coupa It is more user-friendly and has better RoI. Higher processing speeds with user-friendly dashboards. Review Source Mai M. Managing Director Hospitality Used the software for: 1-2 years ### "COUPA is a breeze!" January 16, 2026 5.0 Overall, it has been a true asset and a helpful tool with very specific clients who are incredibly important to my small business! Pros I think the ease of use and how quickly I was able to implement it into my daily use! It became incredibly helpful and is now vital part of my invoicing! Cons I was nervous about learning the program and was worried about a learning curve! THANKFULLY, it was easy to learn and I was immediately able to adapt! NO CONS! Review Source SH Shannel H. Dispatch Construction Used the software for: Less than 6 months ### "Learn it before you buy it" September 19, 2025 4.0 Signing up was the easy part, the process to make an invoice is not easy. Would like to have assistance. Pros I use it for processing invoice and getting paid from vendors. There has not been any cost to me.... Cons Not very user friendly. Hard to navigate throughout the program. Hopefully customer service is helpful Review Source VR Verified Reviewer Web designer Retail Used the software for: 1-2 years ### "Easy to use for expense reporting" May 25, 2025 4.0 Pros Coupa for expense reporting makes the process much smoother. Submitting receipts is easy—especially with the mobile app—and I appreciate how quickly reports move through approvals. The interface is generally user-friendly. Cons While convenient, the app can be buggy or inconsistent—slow loading times, issues attaching receipts, or syncing problems. Review Source DB DONNA B. Account administration Lead Construction Used the software for: 2+ years ### "Coupa is the best" January 9, 2025 5.0 10 out of 10 I highly recommend this program Pros How easy it is to use of all the programs I use I feel Coupa is the most user friendly Cons nothing really but if I have to pick something I guess it would be the two part authentification it is a pain but I know it is to protect my information Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "Efficient expensing tool" January 12, 2025 5.0 Pros The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. You'll of course need to double-check it yourself but for the most part, it has been accurate. Cons I've had a few times where it gives me an error when I make a selection for the expense category even though it's an approved category but not sure if that's even on Coupa's end. Review Source JH Jill H. Writer Writing and Editing Used the software for: 1-2 years ### "Too clunky and counter intuitive " September 28, 2024 2.0 I have to use Coupa to bill one of my freelance clients as it's part if their payment system. I'm a writer and this feels like it was made for contractora. It's exceptionally clunky and difficult to use, and there seems to be no way to streamline it. It is honestly one of the many reasons I want to leave that client. It really wouldn't be so bad if they just labeled everything clearly, but I have to sit and hover over half of the menu icons to get the description to load so I have any idea what to do. Pros It creates invoices and P.O.s effectively Cons The interface is so counter intuitive and clunky. It has multiple stacks of coins with no descriptions on there, you have to choose an address even when you only have one address listed. I constantly fijd myself searching around just trying to figure out what to do even though I do thebsame thing on the software every time. It's constantly pushing you to upgrade to the paid version. Review Source DJ Doina J. Accountant Civil Engineering Used the software for: Less than 6 months ### "Very hard to create a profile. " September 30, 2024 1.0 It is a nightmare to create a profile. There are a million questions and a lot of them irrelevant. It asks the same info for 4-5 times. I wasted a lot of my time to create a profile (1 hour). The customer service didn't help at all. Pros I don't know because I didn't use it. I only created a profile. Cons It asks information that is not relevant Review Source SDS Sekou Djibril S. Fondateur Président de CSK Accounting Used the software for: 1-2 years ### "Reviews of Coupa: An Efficient and User-Friendly Expense Management Software" February 23, 2023 5.0 Overall, Coupa software is a great solution for companies looking to improve their expense management. It offers many benefits, including simplified expense management, process automation, detailed expense analysis, and integration with other business tools. It can help businesses save time, reduce errors, and make more informed decisions.However, there are also downsides to consider, such as high cost, learning curve for new users, limited customization, and limited customer support in some regions. These factors can make Coupa less accessible for small businesses or those with specific needs.Ultimately, Coupa is a solid choice for businesses looking to improve their expense management and have the resources to invest in premium software. However, it is important to weigh the pros and cons before making a purchase decision and consider specific business needs to ensure Coupa is the most appropriate solution for them. Pros Coupa is a very effective expense management software that offers many benefits for businesses. Here are some of Coupa's highlights:Simplified Expense Management: Coupa offers a complete solution for managing business expenses, from purchase requisition approval to invoicing and payment. It is easy to use for employees and provides a pleasant user experience.Process Automation: Coupa software automates many tasks, saving time and reducing errors. Workflows can be customized to meet business needs, and notifications are sent in real time to enable rapid decision making.Spend Analysis: Coupa provides detailed analyzes of company spend, allowing managers to better understand costs and make more informed decisions. Reports are easily accessible and can be customized to suit business needs.Integration with other tools: Coupa can be integrated with other business tools such as ERP systems and e-commerce platforms. This allows closer collaboration between the different departments of the company and better visibility on expenses.Overall, Coupa is a great choice for companies looking to simplify their expense management, automate processes, and gain better cost visibility. The software is easy to use, offers detailed analytics and can be integrated with other business tools. Cons Although Coupa has many advantages for businesses, there are also some disadvantages that should be considered. Here are some of the negative points of Coupa:High cost: Coupa is quite an expensive piece of software, which may make it inaccessible for small businesses or low-budget businesses. Costs may also increase if additional functionality is required.Learning Time: Although Coupa is user-friendly and easy to use, there can be a learning curve for new users. It may take some time to get familiar with the features and workflows.Limited Customization: Although Coupa offers basic customization of workflows, it may be limited in some cases. Businesses with specific needs may find that Coupa does not meet all of their requirements.Limited Customer Support: Coupa's customer support may be limited in certain regions or for certain languages, which may make it difficult to obtain timely assistance. Their support can also be expensive and not meet all expectations.In summary, Coupa is an effective expense management software, but it can be expensive and present a learning curve for new users. It may also be limited in terms of customization and customer support. However, if the business needs a comprehensive and easy-to-use expense management solution, Coupa can be a good choice. Alternatives considered [Vantage Circle](https://www.capterra.com/p/167264/Vantage-Circle/)[BeyondTrust Remote Support](https://www.capterra.com/p/86962/Bomgar/) Review Source VR Verified Reviewer Finance associate Accounting Used the software for: 2+ years ### "Coupa" October 21, 2022 5.0 Overall experience is positive considering the time it saves and power it gives to its users . Pros Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth Cons Sometimes it hangs and does not respond but it happens rarely Review Source VR Verified Reviewer Safety specialist Automotive Used the software for: 2+ years ### "Coupa Expense Software Review" July 7, 2021 4.0 I am happy with using Coupa expense Pros The user interface is good and it allows real time tracking of your transactions. Cons The one downside i have is the lack to customize your view or dashboard. Review Source JS Joshua S. Owner Real Estate Used the software for: 1-2 years ### "Difficult to Navigate" April 10, 2024 1.0 Pros Nothing. I like nothing about Coupa software Cons Poor customer service. Invoices never get paid on time. Review Source MRB Ma. Rosalie B. Accounts Payable Specialist Information Technology and Services Used the software for: 6-12 months ### "Coupa is a highly customizable system" June 12, 2024 5.0 Pros You can easily navigate the application since it interface is simple and understandable. You can customize the application based on what you want the results to be. Coupa can be integrated to a different application depending on business need. Very minimal lag time. Cons Integration of documents to Coupa needs more improvement as there are limitations on the type of file that can be uploaded such as zipped files. Review Source VR Verified Reviewer Billing Specialist Translation and Localization Used the software for: 1-2 years ### "Coupa Review" July 16, 2021 4.0 Utilizing this product daily to send client invoices due for payment. Pros Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well. Cons It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review. Review Source SA Shivam A. Engineer II Pharmaceuticals Used the software for: 2+ years ### "Good Tool to Manage Purchase Orders" February 13, 2020 5.0 Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well. Pros I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward. Cons Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often. Review Source VR Verified Reviewer Project Controls Specialist Oil & Energy Used the software for: 1-2 years ### "Bolt-On to NetSuite" May 7, 2019 4.0 Our business added it as a bolt-on to NetSuite, and a large selling point was the Sourcing package. Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite Pros The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely Cons the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source NC Nicholas C. Network Administrator Internet Used the software for: 2+ years ### "Coupa Expenses makes paper receipts obsolete" December 17, 2018 4.0 Pros So often employees loose paper receipts and just give estimates of their expenses. This creates difficulties for the accounting department that needs to track these expenses and their related taxes accurately. Coupa Expenses allows your employees to take pictures of these expenses as they are incurred so they cannot be lost of forgotten. All of this is delivered with an easy to use Android or Iphone app as well as a full featured web client. Cons It sometimes gets tedious filling out the same options on every single expense, these should be caches so they do not need to be selected each time. The web client interface is sometimes a little clumsy. Review Source sK siva K. Solution Architect Used the software for: 1-2 years ### "Intuitive and stream lined invoice automation" January 29, 2018 4.0 Pros With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app. Cons Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool. Review Source RP Robert P. Sales Engineer in Powerrubber.com Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "powerrubber.com 's opinion" November 15, 2023 2.0 if you want to loos your money, it is a good place to buy for access. 0 refund or return. Pros only the colours which are a very calm and proper for this type of platform Cons nothing, we lost our money, so please choose wiser. 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