# Page 2 | Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Coupa the right Purchasing solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115928/Coupa/reviews --- Coupa 4 (126) [View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Coupa ## Showing most helpful reviews Showing 26-50 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use PD Pat D. Sr. Director Hospital & Health Care Used the software for: 2+ years ### "Coupa drives some value on expense tracking " May 22, 2025 4.0 Coupa is important for what we use it for, but it isn't the friendliest user interface and makes it hard to collaborate internally Pros Coupa is a good spend tracking tool to collaborate with other portfolio companies to compare pricing Cons Coupa doesn't have the best user interface and isn't the easiest to use across the team, so others drive higher value Review Source DC David C. Learning and Development Partner Education Management Used the software for: 6-12 months ### "Great expenses/payments software solution" April 22, 2025 5.0 Very positive. It has made it very easy to arrange expenses and raise payments/POs for our central function without needing lengthy involvement or instruction with the Finance team. Pros The interface is a lot clearer than a lot of other payment/expense software I've used, and the ability to differentiate access across users makes it easy as a one-size-fits all solution. Cons I've not had any negative experiences of Coupa and its usage. As a user, it would be helpful to have more thorough reporting functions on what I have been raising costs for and to see how this might look over a timeline, for example. Review Source DD Dilip D. Senior QA Engineer - Salesforce Computer Software Used the software for: 2+ years ### "My experience with Coupa Tool" December 4, 2024 5.0 I have been using Coups for almost 3 years. It is very User friendly and simple to use. As I have mentioned, To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had. This can be taken into consideration for better User experience. Pros I have been using Coups for alomst 3 years. It is very User friendly and simple to use. The way it is implemented is very User friendly and it can be integrated with other tools as well. Cons To claim any travel expense, we need to create a report and submit. For that first we need to click on "Travel & Expenses" button which is placed at the top of the page. This button is not highlighted and this is not made with bold font. So User doesn't think that this is a button that he/she needs to click on to proceed further. This is the only observation I had. Review Source JH Jamon H. Director - Treasury Operations Industrial Automation Used the software for: 1-2 years ### "Robust program - industry leader for a reason" May 24, 2025 4.0 Pros Mainstream program that is widely adopted, many of our customers use Coupa. Industry leader. Robust and reliable system. Cons Invoice submission seems to require more clicks than should be necessary, could be more intuitive via machine learning. Review Source ZH Zachary H. EHS Manager Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Good functioning product once you figure it out" May 5, 2025 4.0 Relatively easy to use product, little difficulty using it once you get used to the features. We currently use it for tracking and submitting POs Cons A little cumbersome as stated getting used to the features. There is a lot to to Coupa and it can be a little difficult getting around at first Review Source DB DONNA B. Account administration Lead Construction Used the software for: 2+ years ### "Coupa is the best" January 9, 2025 5.0 10 out of 10 I highly recommend this program Pros How easy it is to use of all the programs I use I feel Coupa is the most user friendly Cons nothing really but if I have to pick something I guess it would be the two part authentification it is a pain but I know it is to protect my information Review Source ML Mathieu L. Recruiter Information Technology and Services Used the software for: 2+ years ### "Not great but not bad - tool that does the trick! " March 3, 2025 3.0 A good experience when everything is smooth but it can sometimes be a nightmare because it's not intuitive Pros Coupa is great for contract management and onboard new vendors. I like using it because we have one source of truth Cons It's not really intuitive and the process can be very long Review Source JH Jesse H. Transportation Supervisor Recreational Facilities and Services Used the software for: 1-2 years ### "Could use an update " March 18, 2025 3.0 Handy but I feel like it use to be far more intuitive in it's early days compared to now. Pros Image/invoice upload is nice and very fast Cons No easy way to just "upload invoice." Mobile app not as intuitive. Review Source CB Cooper B. Accounting Construction Used the software for: Less than 6 months ### "Cooper's Review" March 5, 2026 5.0 Pros I like the organization that they provide when uploading invoices for our vendors. It is an extra step for us to get paid, however it makes it clear cut on what we are charging for. It also makes it very clear what project the work was performed on, Cons I have no cons from my experience of having to enter invoices into Coupa for payment from our customers. Review Source PP Prashanth P. Sr. Product Manager Technical Internet Used the software for: 1-2 years ### "Easy to use invoice approval platform" December 12, 2024 5.0 Pros Easy to use interface for approving invoices and budget allocation Cons doesn't show details when payments will be done and if payments were completed Review Source HT Haruki T. Sr. ADR Computer Software Used the software for: 1-2 years ### "Efficient expensing tool" January 12, 2025 5.0 Pros The best feature is the ability to take a picture of a receipt and it will automatically pull the date, location, price, etc and fill in the blanks which helps save time. You'll of course need to double-check it yourself but for the most part, it has been accurate. Cons I've had a few times where it gives me an error when I make a selection for the expense category even though it's an approved category but not sure if that's even on Coupa's end. Review Source AZ Alexander Z. CRO Media Production Used the software for: Less than 6 months ### "Difficult to Use but Useful for Large Teams" February 5, 2025 2.0 While the platform has powerful features, the complexity of the interface took a lot of time. Pros It allowed us to work with a large client, and was possible to use. It helps centralize purchase data. Cons Coupa was difficult to use. The interface is complex, and it took time to figure out how to click through many redundant pages. Review Source JH Jill H. Writer Writing and Editing Used the software for: 1-2 years ### "Too clunky and counter intuitive " September 28, 2024 2.0 I have to use Coupa to bill one of my freelance clients as it's part if their payment system. I'm a writer and this feels like it was made for contractora. It's exceptionally clunky and difficult to use, and there seems to be no way to streamline it. It is honestly one of the many reasons I want to leave that client. It really wouldn't be so bad if they just labeled everything clearly, but I have to sit and hover over half of the menu icons to get the description to load so I have any idea what to do. Pros It creates invoices and P.O.s effectively Cons The interface is so counter intuitive and clunky. It has multiple stacks of coins with no descriptions on there, you have to choose an address even when you only have one address listed. I constantly fijd myself searching around just trying to figure out what to do even though I do thebsame thing on the software every time. It's constantly pushing you to upgrade to the paid version. Review Source AR Andrew R. CEO Environmental Services Used the software for: Less than 6 months ### "Worst system ever" September 19, 2024 2.0 Inpossibke to use as there are so many errors. From blank submissions being recieved which were completed at user end, to questionaires mysteriously triplicating questions. Pros Nothing, its the wort system i have ever used to date. Cons Doesnt work properly. Multiple errors mean it is impossible to oboard. Suppliers laos have to pay to get telephone support when errors occur. Review Source DJ Doina J. Accountant Civil Engineering Used the software for: Less than 6 months ### "Very hard to create a profile. " September 30, 2024 1.0 It is a nightmare to create a profile. There are a million questions and a lot of them irrelevant. It asks the same info for 4-5 times. I wasted a lot of my time to create a profile (1 hour). The customer service didn't help at all. Pros I don't know because I didn't use it. I only created a profile. Cons It asks information that is not relevant Review Source SR Sunita R. Product Marketing Manager Retail Used the software for: 2+ years ### "Coupa review" August 16, 2024 4.0 I like the ease of raising purchase orders in Coupa. Purchasing is easy once you set it up, but the inital setup can be painful. Pros Ease of releasing purchase order and copying new ones from existing ones. Cons If you have to setup a new purchase order, looking through inventory for a company as large as ours is a nightmare. Review Source AR Aleidy R. Risk and Assurance Auditor II Accounting Used the software for: 1-2 years ### "Revolutionizing Business Spend Management" July 10, 2024 5.0 Coupa excels in delivering a unified platform for procurement, invoicing, and expense management, making it easier for business to control and optimize their spending. Its user-friendly interface and cloud-based accessibility enhance user experience, allowing for efficient operation from any location. Pros It offers a complete suite of tools for procurement, invoicing and expenses, also its pretty easy to navigate, which helps in quick adoption by users. Additionally, since it is cloud-based, users can access from anywhere, ensuring flexibility and scalability. Cons It can be expensive for smaller business, also the initial set up and implementation can be time-consuming Review Source AI Alvina I. Rko Accounting Used the software for: 1-2 years ### "Convenient " June 24, 2024 5.0 Pros All feature on this application is very useful and manageable Cons Nothing because its friendly user application Review Source JS Joshua S. Owner Real Estate Used the software for: 1-2 years ### "Difficult to Navigate" April 10, 2024 1.0 Pros Nothing. I like nothing about Coupa software Cons Poor customer service. Invoices never get paid on time. Review Source Garth S. Director of PRocurement Media Production Used the software for: 1-2 years ### "Things to be aware of for new users" July 16, 2020 5.0 Overall my experience has been fantastic! I am beginning to get reporting at a detailed level that I've never had, I enjoy the audit trails and Audit oversights Pros Super powerful package. We have a Procurement module, SIM (Supplier Information management), Sourcing, AI. This is an extremely powerful and well-orchestrated product. We had a very knowledgeable implementation team from Coupa which to really great job discovering on identifying what we needed due for the setup. We've been using this product now for about 4 months and now implementing a second affiliate company without much assistance from Coupa and it's going pretty well. Cons Beware that systems integration is much more complex than anyone tells you it is. Its been four months since go-live, And we are still having problems with integrating to oracle. Some may read this review think that this is a problem with the implementer, some of it may be. Specifically, we are struggling with the supplier integration and though we have weekly calls, we are still having problems. So just wanted to be aware we were made to believe that Integrating was done all the time and has never been a problem Reason for choosing Coupa Coupa is more functional. It is the most expensive of the solutions we looked at, though it is much more flexible, easier to design and more user friendly Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) SAP though there is a procurement module, it is extremely inadequate for business. The pricing is certainly there for SAP it's quite a bit less money than Coupa, I guess this is an example you get what you pay for Review Source MRB Ma. Rosalie B. Accounts Payable Specialist Information Technology and Services Used the software for: 6-12 months ### "Coupa is a highly customizable system" June 12, 2024 5.0 Pros You can easily navigate the application since it interface is simple and understandable. You can customize the application based on what you want the results to be. Coupa can be integrated to a different application depending on business need. Very minimal lag time. Cons Integration of documents to Coupa needs more improvement as there are limitations on the type of file that can be uploaded such as zipped files. Review Source WK Waleed K. Senior Procurement Engineer - Facilities Management Construction Used the software for: 2+ years ### "The best procurement systems with high quality service" February 23, 2022 5.0 Coupa enables you to identify new markets to market or buy products, as well as enables you to find the best prices and many good offers. Pros Coupa is the greatest procurement solution I've seen so far. I like that it automatically links with numerous global sellers, ensuring flexible purchase order automation, invoice matching, and tracking. Simply enter into the sellers site to monitor the status of their purchase orders and invoices, and track their progress to final payment and customer receipt of monies. Coup also prepares new suppliers, so suppliers submit the necessary information for payment and integration into buyer systems. Coup has helped keep track of deals from start to finish by ensuring payment for sellers and meeting all delivery deadlines for both sides. Coup offers a fantastic user platform with a distinctive visual design and various filters to help you locate what you need quickly and effortlessly. Cons Not a lot of annoying things, you just need both sides of the transaction to be aware of how to download documents and work the platform as required, and this becomes easily possible with the completion of sufficient training on the correct use. Review Source Hossain Md S. Customer Manager Telecommunications Used the software for: 1-2 years ### "Coupa - The Expense Manager for your business " January 18, 2022 5.0 Coupa Expense has been a great software for our company to manage the spent smartly with a full proof apprval process. It has brought more transparency and accountability among the team members. As an organisation, we really appreciate this platform and would like to suggest others to use this application in their business. Pros Coupa Expense is easy to use. The following features are most amazing to me - 1. Requisition and PO management. 2. Approval DoA/flow chart is very easy to assign. 3. Reimbursement process is simple. 4. Multiple currency is available. 5. Full spent analysis report feature. Cons Coupa Expense is one of the best expense management softwares and I personally do not see any improvement area for this software. Review Source VR Verified Reviewer Finance associate Accounting Used the software for: 2+ years ### "Coupa" October 21, 2022 5.0 Overall experience is positive considering the time it saves and power it gives to its users . Pros Coupa speed is excellent and its is easy to use, whenever nee features are launched they are also easy to deploy and integration was smooth Cons Sometimes it hangs and does not respond but it happens rarely Review Source HM Hicham M. Purchasing & Facilities Manager Outsourcing/Offshoring Used the software for: 2+ years ### "Coupa experience" July 20, 2023 5.0 Positive experience Pros The quick response and also gathering remarks from validators to adjust things if needed Cons Sometimes we need to add more details to give full view for approval process Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.