# Page 3 | Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Coupa the right Purchasing solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115928/Coupa/reviews --- Coupa 4 (126) [View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Coupa ## Showing most helpful reviews Showing 51-75 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Safety specialist Automotive Used the software for: 2+ years ### "Coupa Expense Software Review" July 7, 2021 4.0 I am happy with using Coupa expense Pros The user interface is good and it allows real time tracking of your transactions. Cons The one downside i have is the lack to customize your view or dashboard. Review Source VR Verified Reviewer SharePoint 2013 Enterprise Application Developer Computer Software Used the software for: 2+ years ### "End user's love but application team might face hurdles" June 5, 2018 4.0 Effectively reduces cost, better operational efficiencies and better end user experience Pros The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users. Cons The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there. Review Source Fabio P. Procurement Supervisor Chemicals Used the software for: 6-12 months ### "Should be better" April 7, 2021 5.0 This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once. Pros It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B). Cons It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that. Alternatives considered [SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/) Reason for choosing Coupa Due to a global usage, we need to customize and implementing a new features and Coupa showed that is more flexible. Review Source AV Arturo V. Director of Supply Management Military Used the software for: I used a free trial ### "AV CED assessement" June 15, 2023 4.0 They are a formal and professional firm, bringing the subject matter expert depending on the topic. And good follow up on topics and meeting. Pros SO far their attention to detail and system capabilities. Cons Unaware, but I am sure I will identify them. Reason for choosing Coupa They have experience in similar requirements. Review Source VR Verified Reviewer Billing Specialist Translation and Localization Used the software for: 1-2 years ### "Coupa Review" July 16, 2021 4.0 Utilizing this product daily to send client invoices due for payment. Pros Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well. Cons It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review. Review Source EÖ Eyüp Ö. Industrial Engineer Financial Services Used the software for: Less than 6 months ### "Coupa EO" April 19, 2022 4.0 I can devote more time to other tasks because I create invoices more quickly. Pros They are very good at billing. I think the security systems are also good Cons It still has a lot of shortcomings in integration with some software. They need to fix these asap Alternatives considered [Precoro](https://www.capterra.com/p/148522/Precoro/) Reason for choosing Coupa Because it can create invoices in an easier way. But I also use other software at the same time Review Source NS Nathalie S. Broker Assistant Real Estate Used the software for: 6-12 months ### "I love Coupa and you will too" April 16, 2024 5.0 Pros I love that this is a comprehensive solution for all supply chain needs. Cons What is there to dislike about Coupa? Nothing! This is everything we need in one system. Review Source SA Shivam A. Engineer II Pharmaceuticals Used the software for: 2+ years ### "Good Tool to Manage Purchase Orders" February 13, 2020 5.0 Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well. Pros I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward. Cons Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often. Review Source Amadeusz B. Project manager Cosmetics Used the software for: 2+ years ### "Necessity in corpo" January 11, 2022 3.0 Pros Looks nice, after initial configuration quite easy to use when you repeat actions Cons Hard to do new things, not intuitive, sometimes you can't do something but UX doesn't tell you why Review Source SB Sean B. FP&A Analyst Computer Software Used the software for: 2+ years ### "Coupa Review " December 2, 2019 4.0 Great software for the end user and supplies but not for the admins. Pros It is very easy for the end user and supplier to submit invoices. Suppliers are able to track the invoice process and payments. Helps reduce the time spent communicating with suppliers. Cons Making changes are not easy. Adding custom fields and changing approval chains have not been easy to adjust. Switched from [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) More functionality and cheaper. Review Source Tawanda S. Sponsorship Non-Profit Organization Management Used the software for: 6-12 months ### "Supply chain solution that actually works" August 6, 2019 4.0 It has been a refreshing experience considering we were moving from a manual system. Procurement process has never been any simpler. I like that I can place my requisitions anytime and from anywhere! That I can track the approval flow is also a plus for Coupa Pros Its flexible and has great availability Took lesser time to understand and get to using Mobile support is a good thing Customer support is great Cons I cant seem to be able to edit items from a copied requistion when its a product already in the system catalog; thats a no brainier really Review Source VR Verified Reviewer Project Controls Specialist Oil & Energy Used the software for: 1-2 years ### "Bolt-On to NetSuite" May 7, 2019 4.0 Our business added it as a bolt-on to NetSuite, and a large selling point was the Sourcing package. Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite Pros The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely Cons the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote Alternatives considered [NetSuite](https://www.capterra.com/p/135757/NetSuite/) Review Source LF Lynne F. Executive Director Used the software for: ### "Coupa's e-Procurement Solution Helps Students in Need" July 21, 2009 5.0 I highly recommend Coupa as an e-Procurement solution. Once you get the hang of it, it's really quite easy. And, once you do, your organization's work flow will be enhanced forever. The most amazing part is to be able to take immediate advantage of Coupa's incredible new features, such as iRequest. Coupa is not a static company, and they are constantly updating features. Coupa's team provides personalized service and lots of 'hand-holding'. They listen well to our needs. And, our students in need in the Washington, D.C. area are better served as a result Coupa has helped transformed us into a 21st century organization with streamlined operations that enable us to stretch our donor dollars and help more students in need. Pros Neediest Kids is a nonprofit organization that works with 8 area school systems in the Greater Washington, D.C. area. We provide emergency funds to these school systems to purchase the basics - new clothes, school supplies, medical or dental care, eye exams and glasses, and more - so students (K-12) can stay in school and thrive. Coupa's system has moved Neediest Kids from a traditional paper-based system of authorizations and receipts with school professionals spending their own time to shop for items for their students in need. We operate now through a web-based process of issuing POs that go directly to vendors with products shipped directly to school professionals. Thus, we have efficient purchasing, streamlined requests to vendors, real-time product and budget tracking, invoice reconciliation, and more. It's fast...it's internet fast! Cons There are always a few tweaks that could happen here and there, but we get 95% of what we need! Review Source NC Nicholas C. Network Administrator Internet Used the software for: 2+ years ### "Coupa Expenses makes paper receipts obsolete" December 17, 2018 4.0 Pros So often employees loose paper receipts and just give estimates of their expenses. This creates difficulties for the accounting department that needs to track these expenses and their related taxes accurately. Coupa Expenses allows your employees to take pictures of these expenses as they are incurred so they cannot be lost of forgotten. All of this is delivered with an easy to use Android or Iphone app as well as a full featured web client. Cons It sometimes gets tedious filling out the same options on every single expense, these should be caches so they do not need to be selected each time. The web client interface is sometimes a little clumsy. Review Source VR Verified Reviewer Assistant Controller Financial Services Used the software for: 1-2 years ### "Positive experience with processing expenses" December 6, 2017 4.0 The software allowed for some additional options in our expense reporting policy and for a reduction in training costs Pros The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports. Cons There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected. Review Source sK siva K. Solution Architect Used the software for: 1-2 years ### "Intuitive and stream lined invoice automation" January 29, 2018 4.0 Pros With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app. Cons Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool. Review Source BY Brittany Y. Manager Pharmaceuticals Used the software for: 1-2 years ### "Invoice management platform" June 8, 2024 4.0 Pros It is pretty easy to search through past invoices and drill down for more information. Cons The interface feels pretty simple, and I’m not sure how much customization is available. Review Source JW Jessie W. Coordinator Philanthropy Used the software for: 2+ years ### "Great for Accounts Payable Team" November 27, 2018 4.0 Pros This piece of software has streamlined so many of our organizations processes. It connects with personal purchasing cards as well as invoicing for vendors. Cons I wish this software had the ability to allow property managers to see their vendors invoices on a regular basis without having to pay extra for a user license. Review Source RP Robert P. Sales Engineer in Powerrubber.com Electrical/Electronic Manufacturing Used the software for: 6-12 months ### "powerrubber.com 's opinion" November 15, 2023 2.0 if you want to loos your money, it is a good place to buy for access. 0 refund or return. Pros only the colours which are a very calm and proper for this type of platform Cons nothing, we lost our money, so please choose wiser. Review Source AG Archit G. Senior Solution Specialist Information Technology and Services Used the software for: 1-2 years ### "Coupa wholesome solution for P2P requirement" August 5, 2022 4.0 Pros It has some world class source to pay off the shelf module which are easy to deploy in any environment. Cons Inventory Management module is still can be improved with real time management systems. Review Source JO John O. Business Systems Analyst Used the software for: 1-2 years ### "Modern portal with some caveats" January 5, 2018 4.0 Pros Modern look and feel. Constantly updating the product. Lots of functionality related to end-to-end procurement. Some promising features in the upcoming road map. Cons Rigid rules and hierarchy structure. No conditional logic support. Vendor overpromises, underdelivers. Universal search bar is terrible. Review Source Miranda M. Account Executive Marketing and Advertising Used the software for: 6-12 months ### "Simple and Efficient" December 7, 2022 4.0 Pros Personally, I don't have a lot of experience with any other expensing software, so I do think Coupa is great for what it does. The platform is fairly straightforward, which serves my teams' purpose for it, as we primarily expense travel. Cons I wish Coupa had more comprehensive onboarding for users, as well as a bit more functionality, or even helpful tips and guides. Review Source VR Verified Reviewer Host Team Pastor Used the software for: 1-2 years ### "The best expense coding system we've ever had!" July 10, 2018 5.0 Pros It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster. Cons It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need. Review Source Rodrigo Z. CEO Management Consulting Used the software for: Less than 6 months ### "La peor compañia con la que he "tratado"" July 26, 2023 1.0 La experiencia que hemos tenido con esta compañia ha sido lo peor, es sumamente cara si consideramos que no brindan ningún tipo de servicio, considerando que se les pago (aunque hay sido por error) pero ni la verificación que se les pago la pudieron realizar. sugiero te alejes lo mas que puedas de ellos, ya que no son profesionales, ni tienen forma de ser contactados. Pros No le veo ningún beneficio ya que es una empresa poco seria y estafa a los clientes Cons Hemos tenido que utilizar su plataforma por requerimiento de un cliente, sin embargo, por error compramos la validación (al pensar que nuestro cliente la requería), al confirmar que eso no era correcto, tratamos de comunicarnos con Coupa, pero simplemente no hay forma de hacerlo, ni por teléfono, ni por correo, ni mediante instancias como el BBB. Review Source sD shetal D. Project Manager Used the software for: 1-2 years ### "simple and user friendly expense management software" February 6, 2018 4.0 mobile app, automatic mileage calculations, streamlined approvals, inbuilt analytics Pros Coupa makes reimbersement of employee expenses a breeze. Credit card Transactions can be automatically loaded.Coupa expenses Mobile app comes with voice capture capability. The expenses approval workflows are streamlined. Expenses policies can be changed easily. Based on the expenses history and other industry data, coupa flags each expense on a frugal meter thus encouraging employee to spend less. Cons Coupa needs to be integrated with ERP for accounting and payments. Sometimes this is a pain as there can be integration issues. Review Source Similar Products Featured ## Related categories [Spend Management](https://www.capterra.com/spend-management-software/)[Procurement](https://www.capterra.com/procurement-software/)[Procure to Pay](https://www.capterra.com/procure-to-pay-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.