# Page 4 | Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is Coupa the right Purchasing solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115928/Coupa/reviews --- Coupa 4 (126) [View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 4 - Reviews of Coupa ## Showing most helpful reviews Showing 76-100 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL Jessica L. Facilities Coordinator Used the software for: 2+ years ### "Does what it needs to " March 8, 2018 4.0 Pros That i can use the punchouts to directly order rom stores that link to it. It makes it way easier and takes away other steps for me Cons It's hard to search, right now i can't search to find items i have approved other than the administrator. Review Source DA Dawn A. Project Manager Primary/Secondary Education Used the software for: 2+ years ### "Coupa Accounting and Expense (implementation)" May 21, 2018 4.0 Pros We have used Coupa Accounting for a number of years, and just purchased Coupa Expense. Really excited about: - Mileage capture (save a lot of time) - Receipt parsing (e.g. we don't have to type in expenses--line items pulled from the receipt) - Mobile submission of expenses - Embedding tutorial videos for new users directly into the interface - Level of partnership and support to implement successfully Cons Too soon to tell, as we have not yet gone live. Based on our previous experience with Coupa AP and our current experience thus far, I have high expectations for the project. Review Source VR Verified Reviewer Solutions Engineering Lead Computer Software Used the software for: 6-12 months ### "Coupa is very good, but can still improve" September 13, 2019 4.0 Overall, Coupa works fine, it's a lot better than other expense management systems, but could still be better, particularly in the UI Pros Generally speaking Coupa works very well for me. I can get my expenses done fairly quickly using the software. Cons The UI in Coupa isn't great, moving expenses from the wallet to a report is easy to make mistake in. The UI in the mobile client isn't great and it's not obvious what you're looking at some of the time. Review Source Megan W. Elementary Coordinator Religious Institutions Used the software for: 2+ years ### "Coupa Review" January 9, 2019 5.0 It's quick and easy to use and learn! Pros It is so easy to put in a request for a PO and attach documents and information needed for the purchase. The request then gets sent to the appropriate people for approval and purchase. The accounting team then does the rest! Cons I forget to upload the receipt sometimes. Review Source PW Paul W. Assistant Controller Primary/Secondary Education Used the software for: 6-12 months ### "This product is very valuable to a large organization and specifically the accounting teams of that org. Implementation can be difficult but ultimately Coupa Expense platform is highly configurable to an orgs needs." September 3, 2018 5.0 Pros 1\. Can be configured in almost any way a business needs. 2. Approval chains can be as simple or complex as you need them. 3. Administration can be managed by accounting team. 4. Integration with Google maps for mileage records. 5. Super easy for users to adopt Cons 1\. Implementation can be painful depending on which route you go. Coupa may direct you to a third party they partner with and you may be stuck we super strict deadlines and change orders if you aren't able to stick to them. Review Source CE Ciedelle E. IT Support Associate II Information Technology and Services Used the software for: 2+ years ### "Coupa makes business purchasing easy" March 17, 2020 5.0 I am satisfied with how coupa is used for B2B purchases and how most vendors is easily found when issuing the PO. Pros I like how helpful the global search is and how integrated it is with specific punchout, also how easy it is to track and receive orders. Cons Copying an order should allow punchout specific items to be automatically added to the requisition. Review Source LL Lesha L. Education Coordinator Used the software for: 1-2 years ### "Coupa is so easy to use and helps keep budgets in line, especially with approvals in place." March 22, 2018 5.0 Pros Coupa is easy to navigate and to understand. I can easily request payment be made for something, upload the invoice, IDT (Internal Department Transfer) specific items that our department needs, the list goes on and we have it setup with the vendors that we use to go directly to their page and once we've selected the items we would like to purchase it will send the checkout back to Coupa for approval and purchasing! Cons Honestly, I don't have anything bad to say about Coupa. There was only one one time that we couldn't figure out why a PO# wasn't reflecting right and we kept getting emails about a PO# that was denied but it wasn't. Maybe a weird glitch once? Review Source SV Shane V. Sr. Financial Analyst, FP&A Computer Software Used the software for: 1-2 years ### "Great Expense Tool" November 26, 2019 5.0 Coupa allows us to be transparent with our expenses and make sure expenses go through the appropriate approval channels are are charged against the appropriate cost centers. Pros As a member of the finance team this is a useful too that helps us track expenses and make sure that we are charging to the correct cost centers. The approval process is also very helpful. Cons I honestly don't have many complaints based on its usage. It's an intuitive tool and most issues that I come across are user error. Review Source EA Erika A. Product Development and Procurement Consumer Services Used the software for: Less than 6 months ### "Comprehensive and easy to use " October 25, 2020 5.0 Overall, Coupa makes the RFx process faster, easier, and more objective, thus yielding better results. Pros Coupa’s ability to take inputs in any form (question, statement, text, numeric, percentages, etc) and track and compare them is incredibly useful for the bidding process. Cons Having to delete a bid or item field, without the ability to edit them in the template, is more cumbersome than necessary. Review Source Stephen C. Engagement Management Analyst Sporting Goods Used the software for: 2+ years ### "Incredibly Frustrating" May 10, 2019 2.0 Pros For an invoicing software, it does the trick. It can keep track of what you owe and how long you've owed it. Cons Where to begin? The UI is terrible. The software is incredibly cumbersome and not user friendly at all. I can't imagine why anybody likes using it. Review Source SO Sandra O. Admin Building Materials Used the software for: Less than 6 months ### "WHY SHOULD I PAY COUPA for services rendered" June 20, 2023 1.0 HORRIBLE, UNABLE TO COMMUNICATE, we do plumbing services for $ 295.00, but I have to pay coupa $ 549 to get paid from my customer! Pros NOTHING, I refuse to pay coupa for my customer to pay me Cons Everything, nobody willing to talk to you unless I pay Coupa $ 549.00 per year to get paid by my customers.We are a small family business, why should I pay out $ 549 yearly to get paid Review Source PG Patrick G. Consultant Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Supply Chain Guru and Coupa CSO" March 22, 2024 5.0 Pros Coupa has a lot of fonctionnalities and solutions that offer anything you want and need for supply chain purposes. It offers a wide range of easy-to-use training courses. Cons The primary thing is that Coupa has a really expensive pricing structure. Review Source DJ David J. VP Financial Services Used the software for: 1-2 years ### "Coupa is the worst software I have ever used" October 1, 2019 1.0 Pros Absolutely nothing. The software is the least institutive, user friendly I have ever used. Cons Regardless of whether I am using expenses, requisitions or invoices, I have never been able to submit or save anything without having to get the finance team to perform magic in the background. The end user typically gets an error message "Please fix the errors below", but there are never any highlighted fields or errors displayed. Review Source OE Oliver E. Market Research Manager Financial Services Used the software for: 2+ years ### "Does a job" December 1, 2023 3.0 Pros Helps link employees with the financial department when processing invoices. Cons It's not very intuitive to use and can be quite difficult to understand what to enter if you're only an occasional user. Review Source VR Verified Reviewer Manager Service Desk Consumer Goods Used the software for: 1-2 years ### "Coupa, Corporate Expenses" November 19, 2018 4.0 Pros What I like the best about Coupa is that it automatically creates my expenses for me. Typically all I have to do is add the receipt. Cons What I like least about Coupa is the same thing I like because sometimes I want to get the expense submitted quickly and you have to wait for the card to be charged before you can even put a receipt into Coupa. Review Source VR Verified Reviewer Operations Manager Automotive Used the software for: 6-12 months ### "Coupa makes expenses a breeze" April 7, 2020 5.0 Expense reports that used to take hours to complete can now be done in less than half the time. Pros Long gone are the days where you have to keep track of all your receipts, and then fax them all in to be reimbursed. Coupa lets you easily snap a picture of the receipt, and include all details needed to be reimbursed. Cons Nothing. Coupa has answered all of our needs for expense management. Being able to access reports via mobile app and desktop PC is very helpful as well. Review Source Christian O. Financial Services Used the software for: ### "Extremely easy to use, reports have very relevant information, great value" April 7, 2014 5.0 I have been using Tripscanner for some time and have found it extremely easy to use, the reports are very easy to understand and have very relevant information. It took me almost no time to get set up and start using the service. It is a great value, as the price is very low, yet it gives you very valuable information and it can also save you money on hotels, car rentals. Review Source VR Verified Reviewer Experienced Managing Consultant Management Consulting Used the software for: 6-12 months ### "Coupa Expenses" October 24, 2018 4.0 Pros Coupa Expenses allows me to easily create expense reports to submit for reimbursement. It is easy to log in via the web and I can create multiple expense reports per month for different projects. My company was able to pre-populate the expense categories and projects so I can classify my expenses properly. Cons When loading a receipt it take a few seconds to actually load which slows down the process when I have to add a lot of expenses. Review Source VR Verified Reviewer Marketing Specialist Telecommunications Used the software for: Less than 6 months ### "Easy-to-use expense management from user perspective" February 26, 2020 5.0 Submitting personal expense reports is all I use it for right now Pros In the past I had always worked for small companies that had very outdated methods of expense reporting. But I have recently been user this to submit expenses and have found it very easy to use without ever having touched it. It walks you through step by step and is very user friendly. Cons Nothing so far, I wonder if there is a way to alert an approver that they need to approve something every few days. Review Source ML Marsha L. Cost Accounting Supervisor Consumer Goods Used the software for: Less than 6 months ### "We should have done this years ago!" November 18, 2016 5.0 Our company was stuck in an antiquated paper-based system of tracking indirect spend. Originally it was fine, as managers were able to keep up with their approving responsibilities. As time went on and the company grew, managers backed off of this responsibility and invoices were coming in without any purchase orders, let alone signed ones. Time for a change. I researched many indirect spend, procure-to-pay software systems until we decided on Coupa. We are very happy with the program. Not only does it put the responsibilities back on the requestors and the approvers, we have opened up more time for our Accounts Payable Clerk to handle other meaningful tasks. Pros Ease of use; supplier portal Cons Currently the phone application does not allow a user to create a requisition Review Source AZ Andrew Z. Content Development Information Technology and Services Used the software for: 6-12 months ### "Spend Management made amazing, and visible, and in control." April 11, 2018 5.0 Pros It makes it so easy to get approvals and keep track of our current contractors. The value in time saved is more than enough to justify switching over to Coupa. Having a user oriented platform just makes the system work much quicker than it did with our previous platform. Cons Implementation can take some extra hours, and sometimes customer service tickets require a lot more explanation and follow up than I wanted to invest. Review Source NF Nicholas F. EHS Manager Environmental Services Used the software for: 1-2 years ### "Great Software but could be improved" July 6, 2021 4.0 I have not had many issues in filling out expense reports. Pros Filling out expense reports is pretty easy. I like that the account numbers will save for each expense line. Cons The scores that are assigned to an expense report seem to be arbitrary. It will list things you can do to improve your report but they are very general. Review Source BB Bill B. IT Director Medical Devices Used the software for: Less than 6 months ### "Limited support for Suppliers" April 23, 2020 3.0 Fair. If Coupa would assist the supplier more it would help their customers in implementing some of the solutions (cXML, Flat File, etc.) Pros Fairly easy to use. Not very complicated. Cons From the Supplier portal perspective there is not much functionality. The only support mechanism is via Chat. The techs seemed to be limited in knowledge to what is just on the Supplier Portal. Any questions related to how to assist our 'mutual' customer they can not answer and state you need to contact customer. Some customers do not have the technical capability to assist a supplier thus making enhancements to the supplier/customer relationship difficult. Customers seem to not get a very good response time from Customer Portal techs which exacerbates the issue. Review Source LK Laxmikanth K. BSA Telecommunications Used the software for: Less than 6 months ### "Very rigid application without any Flexibility" March 16, 2018 1.0 Please do proper due deligence and do not rely on sales pitch. The only reason i am writing this review is to save others because i do not want anyone else to go through the pain we have been through. My recommendation - Do not bother looking at Coupa. Look for other options Pros Honestly, except the user interface which is common on most expense applications there is nothing much to offer. Cons Does not support entire credit card transaction feed Application is rigid and does not offer any flexibility. They over promised when selling and under delivered Customer support is bad Review Source IS Ian S. Owner Retail Used the software for: Less than 6 months ### "Worst company ever " January 24, 2024 1.0 HORRIBLE so far absolutely horrible . Nobody wants to make a call and help the business, rather hide in chat box. Cons NOTHING there’s nothing good about this company. 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