# Page 5 | Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is Coupa the right Purchasing solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/115928/Coupa/reviews --- Coupa 4 (126) [View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 5 - Reviews of Coupa ## Showing most helpful reviews Showing 101-125 of 126 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Javier R. RPA Developer Non-Profit Organization Management Used the software for: Less than 6 months ### "Daily problems with Coupa" September 18, 2019 3.0 Very bad, always have problems with the page, can't change the password and the message error is a random message that do not help. Pros Can customize a lot in the view and basically what you need Cons Very slow Problems with Stage Release an update and change a lot of things without been notified Review Source TG Todd G. Marketing Manager Internet Used the software for: 6-12 months ### "Outdated usability" February 15, 2019 3.0 Pros It does what you need it to, in terms of filing expenses and submitting. It also does a good job of other tasks like setting up new vendors and getting payments processed. Cons The usability is pretty archaic. It is difficult to navigate and find the function you need, especially since the front-end menu is so different than what's traditional and expected. For example, there is only one or two options, and it's done vertically, which is weird. The home screen is also pretty poor. Review Source BK Brook K. Sr. Purchasing & Procurement Specialist Oil & Energy Used the software for: Less than 6 months ### "Just implementing this new system- it's nice to have a purchase to pay software. " June 5, 2018 4.0 Being able to Purchase and pay out of one system. Instead of using two systems that don't talk to each other. Pros The Customer Support has been wonderful so far. They always get answers right back to you and walk us through suggested options to try. Every time we have any kind of question they know the answer right away. There is never a wait time. Cons It hasn't been the most intuitive. Hence, why we use the Customer Support so often. I wish it was a little more user friendly. Review Source SG Samantha G. admin asst Used the software for: 1-2 years ### "Invoicing for railroad" June 13, 2018 4.0 Pros It is easy to search for previously entered invoices using our invoice number. It shows the status of an invoice Cons If an invoice is disputed, it is hard to delete it. We have also submitted invoices for approval and the approver never received. Review Source JW Justin W. Help desk Non-Profit Organization Management Used the software for: 1-2 years ### "Makes work shopping easy" October 3, 2018 5.0 Pros I only really shop through the amazon portal, but it’s very simple. Sign into coupa, go to amazon through the portal, go to cart, take me back to coupa, say what it’s for and submit! Cons Nothing I can think of! It’s very straight forward! Review Source kL kathy L. senior applications manager Oil & Energy Used the software for: Less than 6 months ### "Coupa" May 20, 2020 5.0 Overall Coupa is user friendly and easy to sue. Their customer service is easy to deal with. Pros As a user, Coupa is a good software. We are able to track invoices and process payments as needed with ease. It does what you need it to do for filing and submitting expenses. Payment procedures are easy to use. The software has a mobile app is also great to have on the road. Cons There is not much negativity with Coupa. However, there can be server speed issues. The mobile app can tend to be also slow but it is doable. Review Source BA Breann A. Financial Analyst Government Administration Used the software for: Less than 6 months ### "Coupa Expense Reporting Review" September 11, 2017 5.0 Pros I love the wallet feature used to attach receipts to purchases, and the app makes approving expense reports so easy! Cons As with any new product, the setup and end user training can be very time consuming. I also dislike the per-diem function and hope to see improvements with the functionality. Review Source E Empiria Used the software for: ### "A quick and easy way for me to manage travel expenses!" March 25, 2014 5.0 TripScanner has been an excellent way for me to help manage my company's travel expenses and policies. I've been using TripScanner for a few months and am impressed by the comprehensive reporting and ease of use. I previously had some issues with high travel costs caused by employees not adhering to our policies, but now I receive real time alerts if they go out of policy and can correct the situation immediately. Also with the Low-Price Scanner feature we have been able to spot deals and save money on hotels. Pros Quick and easy to setup. Real time reporting. Very easy for my employees to use. Review Source jA jennifer A. brand marketing Information Technology and Services Used the software for: Less than 6 months ### "Great billing tool" February 15, 2023 5.0 Pros It's an easy way to keep track of your invoiced and bill he companies/clients you work with Cons It does has a learning curve, i needed someone o guide me through the initial process, bu once you understand i it is very easy to use and keep sharing ongoing invoices Switched from [BILL Accounts Payable & Receivable](https://www.capterra.com/p/166559/BILL/) Because of the company i now have to innvoice Review Source JP Jenna P. Technical Recruiting Coordinator Information Technology and Services Used the software for: 6-12 months ### "Great for Tracking Company Shipments" March 26, 2020 5.0 Overall, it's a great way to track company expenses. Pros I use Coupa to place orders through the company's account. We buy water bottles and snacks for our candidates when they come in for on-site interviews. Coupa provides an easy way to track our purchases, pending approvals, shipment, etc. Cons It can be a little confusing at first. It's not super intuitive. I was trained by someone who had been using it for years when I first started. Review Source DK Darrel K. Director, Central Purchasing Used the software for: ### "St Louis Archdiocese" July 21, 2009 5.0 I would strongly recommend including Coupa when you evaluate e-procurement systems for your organization. Pros Coupa has helped to transform the St Louis Archdiocese to a more streamlined process. The Coupa tool is easy to use, streamlines the procurement process and eliminates the paper flow that was slowing down invoice payment.Coupa was also easy to implement when compare to other e-procurement tools. Cons No cons to report. Coupa has exceeded our expectations. Review Source SC Scott C. Procurement Manager Used the software for: ### "Best in Breed" April 14, 2016 5.0 Easily one of the most user friendly P2P systems on the market. If you're looking for high adoption rates from your user group, this is the tool for you. The platform is highly, yet easily configurable regardless of the industry you're in (Grocery Retail for me). Majority of the configuration is done through CSV files by the on-site Admin so there's little downtime in waiting for your off-site service provider to add items, build vendors, perform system maintenance. Con is that you need a stable ERP to really take advantage of all of the functions. Review Source DN Dawn N. Ofc. Mgr. Construction Used the software for: Less than 6 months ### "Vendor" June 21, 2019 5.0 Pros As a vendor I absolutely love Coupa. I have to log in to other's such as (not real names) Aribah and VendorCalfA and they both suc\*. Coupa is so easy for vendors, 2 easy steps. You receive email with PO, step 1 you hit accept PO. Step 2 when you're ready to invoice, you go back to the email and hit the invoice button and you are done. Love It. Cons Nothing at all, it is a great alternative to the other cra\* I have to work with. Review Source CS Charles S. Consultant Used the software for: ### "Implementation of COUPA in Biotech Environment" July 31, 2009 4.0 Worth the money for the amount of time and energy that this system saves any small to medium sized organization. Pros Very helpful in small dynamic start-up environment. Alleviates headaches of ordering, receiving, and AP. Scientists can concentrate on their labwork instead of worrying about whether something has been ordered. Easy to use. Customer Service is quick and helpful. Cons System could be more customizable Review Source VB Valerie B. Events Coordinator Computer Software Used the software for: Less than 6 months ### "Events Coordinator Using Coupa" October 5, 2016 4.0 I find Coupa to be very easy and straightforward. I do find that I have difficulty editing when I need to go back. It seems I have to delete the entire Coupa that I submit when I need to make a change, and end up starting from scratch. Pros It is quick and easy to use. Cons I find that it is difficult to make edits to the coupas after I have submitted them. I also think that the feature to alert the people who need to approve the Coupa, is lacking. Even if I put a date that I need the Coupa by, I feel like it doesn't register enough with the people who need to approve it. Maybe have some reminders? Review Source Pooja P. Used the software for: Less than 6 months ### "null" June 9, 2017 4.0 Review Source JC Jim C. SVP-Healthcare Practice Leader Used the software for: 1-2 years ### "WORST SOFTWARE OF ANY KIND I HAVE USED IN OVER 30 YEARS!!!" February 11, 2019 1.0 I ONLY GIVE IT A "1" BECAUSE "0" IS NOT AN AVAILABLE OPTION. Pros NONE! LITERALLY; THERE IS ABSOLUTELY NOT A SINGLE FEATURE TO POINT TO AND SAY THAT IS EVEN ACCEPTABLE. Cons CLUNKY, CUMBERSOME BEYOND ANYTHING IN THIS CATEGORY I HAVE ENCOUNTERED IN 30 YEARS. PASSWORD FAILS EVERY SINGLE TIME, HAVE TO RESET FOR EVERY LOGIN, THEN IMMEDIATELY FAILS ON FIRST ATTEMPT FOR EXCESSIVE FAILED ATTEMPTS!!!!! Review Source MR Michael Reich Used the software for: ### "Useful app, love the low price scanner" March 24, 2014 5.0 We started using tripscanner very soon after it's beta launch. They've been very responsive to our feedback and they have added a bunch of new stuff since then. They recently added a tool that checks for lower prices after you've booked a hotel so that you can re-book and save a few bucks. Pros Easy to use Useful alerts and reports Cons Could not yet scan some foreign language booking receipts Review Source BE Bobby E. Banking specialist III Banking Used the software for: Less than 6 months ### "Easy to expense things" August 20, 2020 5.0 Overall, great experience. Very easy and simple to use. Pros With a few clicks of a button, I can order supplies for the branch and it gets expenses to our cost center. Cons Nothing to dislike at the moment. The only bad thing about this software is that it replaced four peoples job. Review Source JM Joana M. Sales Manager Financial Services Used the software for: 6-12 months ### "Good expense management tool" February 21, 2023 5.0 Pros I like that there’s an app to upload expense claims on the go Cons The user experience is not the best I’ve seen in the market Review Source bC bobby C. Used the software for: ### "great for purchasing" October 4, 2016 5.0 great tool for corporate purchasing. helping keep expenses down and optimizing supply chain. love it. Review Source LG Leilani G. Director of Contracts Administration Computer Software Used the software for: Less than 6 months ### "User friendly" June 27, 2017 4.0 easy to submit for invoicing Pros Once trained, it is pretty easy to use. The software is user-friendly and is personalized to each user. Easy to keep track of orders. I also like how you can communicate with other internal users. Cons There are a lot of email notifications that are sent out, which can sometimes cause confusion. Also, it can be organized a better way so it can be easier to navigate. Review Source KO Karen Ong Used the software for: ### "Awesome for small businesses!" March 25, 2014 5.0 TripScanner is perfect for small businesses that don't have the bargaining power to negotiate deals with corporate travel providers. Now, my employees can book their flights and hotels from practically any website and TripScanner makes sure that all their trips are within the company policy. Pros Easy to use Review Source TP Tanmay P. Used the software for: ### "Review for LLamasoft Supply Chain Guru" October 3, 2016 4.0 I used LLamasoft Supply Chain Guru for my college project at Oklahoma State University for distribution network optimiztion. I found the software easy to use compared to another similar software. The overall quality is very good although I think it is a bit expensive. Review Source DC Daniel C. Account Manager Computer Software Used the software for: Less than 6 months ### "Solid and straightforward" November 4, 2021 5.0 Pros I use Coupa for expenses and it is really straightforward and easy to use. Cons I've just started using it and haven't had any issues! Review Source Similar Products Featured ## Related categories [Spend Management](https://www.capterra.com/spend-management-software/)[Procurement](https://www.capterra.com/procurement-software/)[Procure to Pay](https://www.capterra.com/procure-to-pay-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.