# Page 3 | Coupa Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Coupa the right Purchasing solution for you? Explore 126 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/115928/Coupa/reviews

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Coupa

4 (126)

[View alternatives](https://www.capterra.com/p/115928/Coupa/alternatives/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Coupa

## Showing most helpful reviews

Showing 51-75 of 126 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HM

Hicham M.  
Purchasing & Facilities Manager  
Outsourcing/Offshoring  
Used the software for: 2+ years

### "Coupa experience"

July 20, 2023

5.0

Positive experience

Pros

The quick response and also gathering remarks from validators to adjust things if needed

Cons

Sometimes we need to add more details to give full view for approval process

Review Source

NS

Nathalie S.  
Broker Assistant  
Real Estate  
Used the software for: 6-12 months

### "I love Coupa and you will too"

April 16, 2024

5.0

Pros

I love that this is a comprehensive solution for all supply chain needs.

Cons

What is there to dislike about Coupa? Nothing! This is everything we need in one system.

Review Source

WS

Whitney S.  
Senior Director  
Biotechnology  
Used the software for: 2+ years

### "Horrible product with worse support"

May 8, 2023

1.0

Below is part of a transcrpt with Support from last week:Support: Hello! I'm {NAME}, how may I be of assistance today? Me: Well first of \[all\] the last chat person just HUNG UP ON ME \[via chat\] because I was letting him know (respectfully) I was not pleased that I can't get phone support...I would like to speak to a manager please...I've been dealing with a problems since yesterday and this is now my 4th chat.Support: Do you want to get connected to the previous person? Me: No. He hung up on me...I would like to speak with a supervisor Support: Sorry for the inconvenience. Me: Yes inconvenience. Also rude. Also, your system is frustrating...I would like to speak with a supervisorSupport: Sorry, but there is no call support available. Can you please elaborate the issue in detail? Me: Well...so far all of the "help" via chat has not been helpful. What do you propose? I am frustrated because I have been over this MULTIPLE TIMES via chat Support: Sorry for the inconvenience. Me: Don't say that again, please. I don't believe it Support: Can you please elaborate the issue in detail? Me: One more time then....After 90 mins and three attempts to get rid of me, I finally had an answer - a very simple (yet non-obvious) "click here and add this" resolution.

Pros

I really don't like anything about Coupa. I am not a direct customer - I am a supplier who has had to interact with my customer's system infrequently over the years.

Cons

I find Coupa to be a poorly designed product, difficult to use, lacking many basic features, and which adds layers of complexity to minor workflows. But their Support is worse - no phone access, no escalation path - only a chat box where they repeatedly misunderstand questions and then request screenshots.

Review Source

VR

Verified Reviewer  
SharePoint 2013 Enterprise Application Developer  
Computer Software  
Used the software for: 2+ years

### "End user's love but application team might face hurdles"

June 5, 2018

4.0

Effectively reduces cost, better operational efficiencies and better end user experience

Pros

The tool is meant to give a very good experience to end users. All the out of box functions are designed with high quality UI standards which will reduce the learning curve for end users. IT team don't have to spend hours to explain the features and functions as the terminologies and configurations are quite intuitive. Finally so much comes out of box if planned well and ahead of time a lot of customization requirement can be avoided. The T&E module is really liked by a lot of top tier business users.

Cons

The integration capability is not up to the mark. When it comes to customize a lot of road blocks can be faced but it seems the Product team is actively looking in to some of them and with every release they are making some advancement in this direction. There are some weird limitation on few types of reporting capabilities which I think should be there.

Review Source

Fabio P.  
Procurement Supervisor  
Chemicals  
Used the software for: 6-12 months

### "Should be better"

April 7, 2021

5.0

This platform should be better considering all the investment and is an expensive tool for companies, so you spend more time to do the right thing once.

Pros

It is a good platform to help companies to buy products and services. The idea is to faster the relation between companies (B2B).

Cons

It is not a friendly platform for the user, it is full os details and does not allows mistakes, I mean if you start a process with some information and you have to change it, you would take some time to do that.

Alternatives considered

[SAP Ariba](https://www.capterra.com/p/227334/SAP-Ariba/)

Reason for choosing Coupa

Due to a global usage, we need to customize and implementing a new features and Coupa showed that is more flexible.

Review Source

AV

Arturo V.  
Director of Supply Management  
Military  
Used the software for: I used a free trial

### "AV CED assessement"

June 15, 2023

4.0

They are a formal and professional firm, bringing the subject matter expert depending on the topic. And good follow up on topics and meeting.

Pros

SO far their attention to detail and system capabilities.

Cons

Unaware, but I am sure I will identify them.

Reason for choosing Coupa

They have experience in similar requirements.

Review Source

VR

Verified Reviewer  
Billing Specialist  
Translation and Localization  
Used the software for: 1-2 years

### "Coupa Review"

July 16, 2021

4.0

Utilizing this product daily to send client invoices due for payment.

Pros

Its website is easy to navigate and upload invoices to. Support communication is a straight forward process as well.

Cons

It can be frustrating that the PO's need to be updated in order to process invoices. It is also frustrating that the system will not let you recall, void, or dispute an invoice that may have been uploaded incorrectly. It would be nice to be able to add changes even after an invoice has been submitted...even if that change was subject to client review.

Review Source

EÖ

Eyüp Ö.  
Industrial Engineer  
Financial Services  
Used the software for: Less than 6 months

### "Coupa EO"

April 19, 2022

4.0

I can devote more time to other tasks because I create invoices more quickly.

Pros

They are very good at billing. I think the security systems are also good

Cons

It still has a lot of shortcomings in integration with some software. They need to fix these asap

Alternatives considered

[Precoro](https://www.capterra.com/p/148522/Precoro/)

Reason for choosing Coupa

Because it can create invoices in an easier way. But I also use other software at the same time

Review Source

SA

Shivam A.  
Engineer II  
Pharmaceuticals  
Used the software for: 2+ years

### "Good Tool to Manage Purchase Orders"

February 13, 2020

5.0

Overall experience has been good. The vendor receives the purchase order once approved via email. Once the service has been received attaching the invoice and the closure procedure is easy as well.

Pros

I have been using Coupa for 2+ years. Mainly use it to create Purchase Orders to vendors. Receive invoices from suppliers. The software has an inbuilt approval process to route Purchase Orders, vendor master service agreements. The software can be synced with Microsoft office which allows you to get notifications when a request is new your queue or the Purchase Order has been approved or denied. It also allows you to run queries to tabulate budgetary expenses and track historical expenditure. Creating a Purchase Requisition is fairly easy and straightforward.

Cons

Coupa is very useful and easy to navigate but requires training to become proficient in the application. Suggestion is to create job aids/ training procedures which can be used as a reference guideline whenever needed specially for personnel not using the application too often.

Review Source

Amadeusz B.  
Project manager  
Cosmetics  
Used the software for: 2+ years

### "Necessity in corpo"

January 11, 2022

3.0

Pros

Looks nice, after initial configuration quite easy to use when you repeat actions

Cons

Hard to do new things, not intuitive, sometimes you can't do something but UX doesn't tell you why

Review Source

VR

Verified Reviewer  
Billing  
Retail  
Used the software for: 2+ years

### "Coupa is a versatile platform for procurement as well as billing"

February 4, 2019

4.0

This system works well and eliminates a lot of manual entry on the AP department.

Pros

You can make it as formal or informal as you want. billing off of a PO is very simple

Cons

sometimes the servers speed is an issue. it can take up to several minutes to process a single record.

Review Source

Tawanda S.  
Sponsorship  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Supply chain solution that actually works"

August 6, 2019

4.0

It has been a refreshing experience considering we were moving from a manual system. Procurement process has never been any simpler. I like that I can place my requisitions anytime and from anywhere! That I can track the approval flow is also a plus for Coupa

Pros

Its flexible and has great availability Took lesser time to understand and get to using Mobile support is a good thing Customer support is great

Cons

I cant seem to be able to edit items from a copied requistion when its a product already in the system catalog; thats a no brainier really

Review Source

VR

Verified Reviewer  
Project Controls Specialist  
Oil & Energy  
Used the software for: 1-2 years

### "Bolt-On to NetSuite"

May 7, 2019

4.0

Our business added it as a bolt-on to NetSuite, and a large selling point was the Sourcing package. Even though we cannot use the Sourcing module as it is, it has benefits of keeping the invoices and POs tied together and integrates well with NetSuite

Pros

The mobile app is very convenient for our PMs in the field that need to review and approve POs and invoices remotely

Cons

the Sourcing module is far to restrictive and cumbersome - it makes it harder for our vendors to submit quotes and there is now way for them to add options/alternatives to what we have asked them to quote

Alternatives considered

[NetSuite](https://www.capterra.com/p/135757/NetSuite/)

Review Source

VR

Verified Reviewer  
Personal Trainer/Group fitness instructor  
  
Used the software for: 2+ years

### "All purchases are placed through this system to deliver to accounting"

April 3, 2018

4.0

Pros

The Simplicity of entering items to be approved. The different areas are very self explanatory and it is easy to navigate through.

Cons

Repetitiveness of entering information or submitting something. After entering all the information on one page it makes you re-approve on the next page. When adding another line to the items in cart, it makes you completely re-enter all information which is frustrating when the items are linked but may just be different in price.

Review Source

NC

Nicholas C.  
Network Administrator  
Internet  
Used the software for: 2+ years

### "Coupa Expenses makes paper receipts obsolete"

December 17, 2018

4.0

Pros

So often employees loose paper receipts and just give estimates of their expenses. This creates difficulties for the accounting department that needs to track these expenses and their related taxes accurately. Coupa Expenses allows your employees to take pictures of these expenses as they are incurred so they cannot be lost of forgotten. All of this is delivered with an easy to use Android or Iphone app as well as a full featured web client.

Cons

It sometimes gets tedious filling out the same options on every single expense, these should be caches so they do not need to be selected each time. The web client interface is sometimes a little clumsy.

Review Source

VR

Verified Reviewer  
Product Manager  
  
Used the software for: 1-2 years

### "Most modern platform with some downfalls"

February 5, 2018

4.0

Pros

Modern and simple platform that blows most competition out of the water. Frequent releases and a good portal for customer suggestions and knowledge forums. Handles complex workflows and hierarchies relatively well.

Cons

Their "super" search bar is terrible. Like, the worst search bar I've ever used. No matter how well we tagged items, it would never find them. It was basically useless. Thankfully our users primarily use punch-out catalog. They also don't support IF/THEN statements in much of the platform. That makes certain workflows impossible or extremely tedious.

Review Source

VR

Verified Reviewer  
Assistant Controller  
Financial Services  
Used the software for: 1-2 years

### "Positive experience with processing expenses"

December 6, 2017

4.0

The software allowed for some additional options in our expense reporting policy and for a reduction in training costs

Pros

The software is easy to use and very intuitive. There is minimal training needed and fields are very clear. The computer based login ties into the mobile receipt capture with no issues and corporate card transactions prepopulate expense reports.

Cons

There is no way to decline an individual piece of the expense report. The expectation for the user to understand the full reimbursement policy of the company may be to high. There is no built in calculation to reduce a reimbursement by type selected.

Review Source

sK

siva K.  
Solution Architect  
  
Used the software for: 1-2 years

### "Intuitive and stream lined invoice automation"

January 29, 2018

4.0

Pros

With Coupa invoicing, your Account payables can handle less paper, reduce errors and decrease the invoice processing times drastically.With Coupa Invoicing, electronic invoices flow into the system from the suppliers, are automatically matched to a PO or contract (two-way or three-way matching), channeled for approval, and then routed for payment. The entire automated invoicing process is electronic for 100% accuracy. With Coupa invoicing one can Strengthen supplier relationships, use resources more effectively, capture early payment discounts, increase compliance, and reduce business risk. Suppliers will love Coupa, because they can monitor the status of their invoice online via a self service portal. There are multiple ways invoices will be processed in Coupa invoicing Viz via supplier portal, Emailed invoices to Accounts Payables etc. Coupa invoicing has automated invoice matching and tolerances capability, supplier actionable notifications, mobile friendly app.

Cons

Coupa cannot handle accounting. It needs to be integrated with an accounting software or Enterprise Resource Planning tool.

Review Source

JW

Jessie W.  
Coordinator  
Philanthropy  
Used the software for: 2+ years

### "Great for Accounts Payable Team"

November 27, 2018

4.0

Pros

This piece of software has streamlined so many of our organizations processes. It connects with personal purchasing cards as well as invoicing for vendors.

Cons

I wish this software had the ability to allow property managers to see their vendors invoices on a regular basis without having to pay extra for a user license.

Review Source

RP

Robert P.  
Sales Engineer in Powerrubber.com  
Electrical/Electronic Manufacturing  
Used the software for: 6-12 months

### "powerrubber.com 's opinion"

November 15, 2023

2.0

if you want to loos your money, it is a good place to buy for access. 0 refund or return.

Pros

only the colours which are a very calm and proper for this type of platform

Cons

nothing, we lost our money, so please choose wiser.

Review Source

AG

Archit G.  
Senior Solution Specialist  
Information Technology and Services  
Used the software for: 1-2 years

### "Coupa wholesome solution for P2P requirement"

August 5, 2022

4.0

Pros

It has some world class source to pay off the shelf module which are easy to deploy in any environment.

Cons

Inventory Management module is still can be improved with real time management systems.

Review Source

JO

John O.  
Business Systems Analyst  
  
Used the software for: 1-2 years

### "Modern portal with some caveats"

January 5, 2018

4.0

Pros

Modern look and feel. Constantly updating the product. Lots of functionality related to end-to-end procurement. Some promising features in the upcoming road map.

Cons

Rigid rules and hierarchy structure. No conditional logic support. Vendor overpromises, underdelivers. Universal search bar is terrible.

Review Source

Miranda M.  
Account Executive  
Marketing and Advertising  
Used the software for: 6-12 months

### "Simple and Efficient"

December 7, 2022

4.0

Pros

Personally, I don't have a lot of experience with any other expensing software, so I do think Coupa is great for what it does. The platform is fairly straightforward, which serves my teams' purpose for it, as we primarily expense travel.

Cons

I wish Coupa had more comprehensive onboarding for users, as well as a bit more functionality, or even helpful tips and guides.

Review Source

VR

Verified Reviewer  
Host Team Pastor  
  
Used the software for: 1-2 years

### "The best expense coding system we've ever had!"

July 10, 2018

5.0

Pros

It is easy to learn and use! The process for updating and communicating about various transactions is so much simpler than it used to be. It's saved us time by keeping communication between our users and approvers streamlined. The fact that I can just hit "reply" to an email asking me to adjust some coding on a receipt has kept me from digging around in my company directory, figuring out who to call with a question, and getting redirected often. So much faster.

Cons

It can be a little slow to load and the mobile version has often had issues uploading receipt images or giving me access to all the coding breakdowns I need.

Review Source

Rodrigo Z.  
CEO  
Management Consulting  
Used the software for: Less than 6 months

### "La peor compañia con la que he "tratado""

July 26, 2023

1.0

La experiencia que hemos tenido con esta compañia ha sido lo peor, es sumamente cara si consideramos que no brindan ningún tipo de servicio, considerando que se les pago (aunque hay sido por error) pero ni la verificación que se les pago la pudieron realizar. sugiero te alejes lo mas que puedas de ellos, ya que no son profesionales, ni tienen forma de ser contactados.

Pros

No le veo ningún beneficio ya que es una empresa poco seria y estafa a los clientes

Cons

Hemos tenido que utilizar su plataforma por requerimiento de un cliente, sin embargo, por error compramos la validación (al pensar que nuestro cliente la requería), al confirmar que eso no era correcto, tratamos de comunicarnos con Coupa, pero simplemente no hay forma de hacerlo, ni por teléfono, ni por correo, ni mediante instancias como el BBB.

Review Source

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